Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,721 total complaints in the last 3 years.
21,213 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/24/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon closed my account, canceled my order, and stole my money without an explanation of why! I don't think it's fair that I can work and bust my back for money and Amazon just steels it from me without an explanation as to why or cash of the same value in place of my money if they were going to close my account and steal it from me. I earned that money even though it was Amazon gift card I earned it and they just stole it from me and they have done it to multiple others ************************** is the complaint website they have on there complaint page. It was only fifty dollars but I think I should get more then that and if Amazon doesn't know why they need to look at there employees because my order and money was stolen from me and when I call to talk to someone I get hung up on, after sitting on hole for 45 min to an hour and being transfered to 3 people.
Business Response
Date: 04/10/2024
Hello,
While we appreciate the customers interest, we are unable to provide information on our investigation methods.
After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision as per our policy.
For more information on this policy, the customer can search for Your Account Conditions of Useon the Amazon shopping website.
Sincerely,
****
Amazon.com
Initial Complaint
Date:03/24/2024
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ordered on January 20, 2024 Order# ***-1879403-6034604 Grand Total:$37.31 All-new Amazon ******* Stick 4K streaming device, more than 1.5 million movies and TV episodes, supports Wi-Fi 6, watch free & live TV The product was returned back in January and its been over the 60 days they recommended to wait. The package is stuck in processing on Amazons side. It was delivered by *** to the amazon warehouse. Ship Carrier:*** Tracking Number:1Z602V199099573054 Status:Package delivered. Return Authorization DHL9yTsdRRMA Destination:******, **, ** Estimated Arrival:Jan 25, 2024 Track your package DateTimeLocationEvent Details Jan 25, 202411:00 PMWalton ** USPackage delivered. Jan 25, 202405:06 AM---Package left the carrier facility.Jan 24, 202403:17 PMWalton ** USPackage arrived at a carrier facility.Jan 24, 202410:03 AMNew ***************** USPackage left the carrier facility.Jan 24, 202409:17 AMNew ***************** USPackage arrived at a carrier facility.Jan 24, 202404:26 AMEaston ** USPackage left the carrier facility.Jan 23, 202410:49 PMEaston ** USPackage arrived at a carrier facility.Jan 23, 202409:45 PMLyndhurst ** USPackage left the carrier facility.Jan 23, 202406:20 PMLyndhurst ** USPackage arrived at a carrier facility.Jan 21, 202407:40 PM---Return request is created
Business Response
Date: 03/26/2024
Hello ******,

I'm *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've received your complaint, and upon reviewing the details, I see that the correct information has already been provided.

Once the carrier receives your return package, it can take a while to arrive at our *************** In most situations, returns are processed by Amazon in 14 days. In some situations, it may take longer. This additional time allows our ************** to find and process the item.

As soon as your return is processed, we request a refund to your payment method and send you an email confirmation. Once we issue your refund, it takes additional time for your financial institution to make funds available in your account. Refer to our Refunds page for more information:
**************************************************************************************

If you don't hear from our ************** by 3/24/2024, please write back so we can find out what happened.

Thank you for your understanding.
Regards,
Priyanka
Amazon.com
*****************************
Customer Answer
Date: 03/26/2024

Complaint: 21478975

I am rejecting this response because:
because it is passed march 24 2024 thats why I opened the complaint. The package was delivered to the warehouse with evidence I added. Please refund me now because Amazon lost the package it looks like.
thank you
***

Sincerely,

*****************************
Customer Answer
Date: 04/01/2024
Its been over 60 days and past March 24 2024 thats why I contacted the BBB since Amazon refused to help me
Amazon lost my package at Amazon warehouse once it was delivered and its been over 60 days.

Ship Carrier:
UPS
Tracking Number:
1Z602V199099573054
Status:
Package delivered.
Return Authorization
DHL9yTsdRRMA
Destination:
******, **, **
Estimated Arrival:
Jan 25, 2024
Date Time Location Event Details
Jan 25, 2024 11:00 PM ****** ** ** Package delivered.
Jan 25, 2024 05:06 AM --- Package left the carrier facility.
Jan 24, 2024 03:17 PM ****** ** ** Package arrived at a carrier facility.
Jan 24, 2024 10:03 AM ****************** ** ** Package left the carrier facility.
Jan 24, 2024 09:17 AM ****************** ** ** Package arrived at a carrier facility.
Jan 24, 2024 04:26 AM ****** ** ** Package left the carrier facility.
Jan 23, 2024 10:49 PM ****** ** ** Package arrived at a carrier facility.
Jan 23, 2024 09:45 PM ********* ** ** Package left the carrier facility.
Jan 23, 2024 06:20 PM ********* ** ** Package arrived at a carrier facility.
Jan 21, 2024 07:40 PM --- Return request is created
Customer Answer
Date: 04/09/2024
This product has all evidence that it is lost. *** delivered to the warehouse and the tracking shows that in my last message. Please refund me NOW!
Business Response
Date: 04/10/2024
Hello ******,

I'm Priyanka from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I hope this email finds you well. Thank you for writing back to us.

I've been working closely with the relevant stakeholders and they've issued a full refund for $37.31 USD on April 10, 2024, back to your original payment method.

You should see the amount reflected in your credit card statement within 3-5 business days, as this depends on the processing speed of your bank.

I hope this helps. Thank you for your understanding.
Best regards,
Priyanka
Amazon.com
Customer Answer
Date: 04/10/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************
Initial Complaint
Date:03/24/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have had countless orders experience the exact same thing as the order below in the upload. I just put one in the example upload for reference there have been many more. I have reached out to Amazon several times and spoken with so called techs to help find out why this is occurring but no-one ever helps and it continues to happen. I pay for the Amazon Prime service and they are not delivering product or the services I pay for associated with this membership. This problem is occurring when it is an Amazon carrier and always when the product for delivery hits the ************** location, the product then gets immediately returned due to an undeliverable status. I am guessing now this is somewhere around ************ the last month and one half that have experienced this issue. When we change the shipping address and have items sent to me wife's work address this problem does not occur. We do not want to continue to have do this we want our product delivered to the address attached to our prime membership. We have had product shipped to that address with no issues from Amazon for 15 years until now. You cannot contact anyone in the states to discuss the issue, it always someone overseas and no resolution is ever reached. This has been a huge problem for us some of the items were needed for time sensitive reasons and we need this resolved.
Customer Answer
Date: 03/25/2024

Complaint: 21478960

I am rejecting this response because:

********,

Here are a few in the email body below associated with the issue. I have more if needed, always coming out of the *********** US facility automatically going into an immediate undeliverable status. We have spoken to your local carrier that delivers to our home and they also told us this is a major issue and something is wrong with the Springfield US configuration status not delivering products to addresses in our area. When we receive items delivered through the **** it seems to get delivered to our address correctly.

It should not be hard to find all this trouble associated with my account, I have had several call ins and chats online and techs saying they have escalated the issue to logistics with no favorable outcome to date. We have had to use my wife's business address to receive deliveries but this is not an acceptable option for your services.

I would like to know how you intend to resolve the issue within the 7-day resolution timeframe; and then what will be the corrective steps taken to insure I receive the services my Amazon Prime membership is supposed to afford me consistently moving forward.

Thank you for your immediate attention to this matter,

****** ********

ORDER # ***-1663769-1129853
ORDER # ***-5526159-1078628
ORDER # ***-4197499-2936230
ORDER # ***-7312163-0652247
ORDER # ***-6663435-8713008
ORDER # ***-5391561-3120200
ORDER # ***-6499801-8293023
ORDER # ***-4870487-0245022
ORDER # ***-5138062-4481069
ORDER # ***-4235919-2777017
________________________________________

Business Response
Date: 03/25/2024
Hello ******,

I'm ******** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.

I'm sorry to learn about the problem with the delivery of your orders. It is certainly not what we expect our customers to go through.

I'd love to assist on this, however, I wasn't able to find the orders details that you're referring to.

In order to review the order details and to take any further action, we'd request you to please help us with at least 3 order numbers which had issues with delivery so we can review and loop our internal team for investigation.

Please feel free to contact us directly by replying to *********************************************************************** if we can be of further assistance.

Regards,

Srilaxmi
Amazon.com
***********************************
Customer Answer
Date: 04/05/2024
********

Another order listed below is experiencing the exact same thing. Your *********** US facility keeps retuning the items to the seller's. Nothing is being done or being corrected to resolve this matter. I am paying for Amazon prime services but not receiving adequate services for my membership. Also this always occurs when Amazon is the carrier on every instance. I dont know what else to do ,but my next step will be to reach out to my states attorney general and file a complaint if this does not get ************* all need to fix this !

111-5040809-8955443
Business Response
Date: 09/23/2024
Hello ******,

I'm ******** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.

I'm sorry to learn about the problem with your orders. It is certainly not what we expect our customers to go through.

I hope this email finds you well, and I thank you for your time and patience while we looked into this matter for you.

I've forwarded the details you sent us to our Investigations team. Each report they receive is investigated and the appropriate action is taken. However, we won't be able to release the outcome of the investigation.

Rest assured our team will take an appropriate action on this issue and we'll continue working hard to ensure that you receive accurate service, and to minimize the chances of anything like this occurring again.

Once again, we apologize for the inconvenience this situation has caused you.

Thank you for your understanding. Have a great day ahead!

Regards,

Srilaxmi
Amazon.com
*****************************
Initial Complaint
Date:03/24/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On March 14, 2024, I ordered Dog Nail Clippers with Orange Handle Medium Size. The item was sent to an Amazon Locker with tracking TBA312121064054 . And the Order# ***-9187571-2434626. Tracking explicitly states that if the physical item could not be picked-up from the Amazon Locker on March 18, 2024, then it would be automatically returned for a refund without any further action needed from me. It is now March 24, 2024 (date of making this report) I was not able to pickup the item and am now too faraway that it would be extremely inconvenient and also grossly expensive to travel from where I live to this Amazon Locker. After spending 2 hours communicating with Amazon Live Chat, one of the members of the specialty team, as well as many other agents, said that they couldn't get the refund through even when alleging that they were doing so. Another told me that the Amazon delivery employee was having trouble retrieving item from the locker. After saying that would be nearly impossible for me to travel to this locker to retrieve this, the agent still advised me to try picking up the item, trying to make it my issue. Amazon is purposely making it harder for consumers to get refunds even when it is clearly represented to them. They are purposely doing this as a means to enrich themselves and to stifle the ability for consumers to seek recourse in getting refunds for items they have not received and have refused delivery for. Amazon will often pretend they are working on processing a refund before saying they are not able to do so. There are some serious fraud issues happening with Amazon at the moment and many consumers, not only myself, are facing an increasing range of new challenges that beset their ability to get refunds for proper returns.
Customer Answer
Date: 03/25/2024
Issue has been resolved.
Initial Complaint
Date:03/24/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Towards the beginning of March I was scammed 140 dollars so I knew some of apps had to be canceled. So I went to Amazon website I cancelled paramount. When I did this I got a pop up that pop up said I could get two months for .99. I accepted. Then time came they tried to bill me ***** I called in a manager confirmed the .99 can't exist he wanted to escalate he assured Me while he was investigating service would stay on. Talked to a manager last night who said .99 was for new customer and as a ongoing customer I could not have it. Two stories from 2 separate managers. Needless to say my paramount is off. Thank to this I will not be ordering as thru them. The results will determine if I continue with Amazon.Yesterday a service rep offered me pay for 2 month and have cost paid back. Said needed to be done now. Impossible after scam I had 2 dollars left more then enough to pay .99 I left ******* online because they could not get things right. I will do same to Amazon already canceled most of subscribe and save and stuff from my basket. I can cancel everything
Business Response
Date: 03/25/2024
Hello *****,

I'm ******* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
I'm sorry to know about the trouble you've with the subscription, "Paramount+ with SHOWTIME."
I've reviewed the details and see that our internal team has already sent the correspondence on the issue. Please note that we are not able to take additional actions, including overriding their decisions for next steps. Ive pasted their response below for your convenience:

-------------------
Hello *****,

I'm ******* with Amazon Tech Support Executive Customer Relations. Your email was forwarded to me for handling.

I'm sorry to hear about your recent experience with Paramount+ with SHOWTIME. I reviewed the subscription information and details that you shared.

As noted in the Prime Video Terms of Use, we sometimes offer eligible customers various trial or other promotional memberships, which are subject to this Agreement except as otherwise stated in the promotional offers.

The Paramount+ with SHOWTIME promotion that you are referring to is only available to new customers. As I can confirm your Paramount+ with SHOWTIME was cancelled on March 23, 2024, you do not qualify for the promotional offer.

Please find the link below for Prime Video Terms of Use:

*****************************************************************

To view and manage digital subscriptions you've purchased with Amazon, go to Your Digital Subscriptions in Your Account:

**************************************************************

I hope that this helps and I want to apologize for any inconvenience experienced.

Best regards,
******************
-------------
In this case, we are not able to provide any further information apart from this.

We appreciate your understanding and hope to seeing you soon.
Regards,
*******
Amazon.com
*****************************
Initial Complaint
Date:03/24/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My Amazon account has randomly kicked me out and it appeared that my account has been closed and I needed to contact customer service in which I did I sent several emails but it turns out those emails were not active. *** reached out to them through life chat as well and they chose to ignore my problem. My Amazon account that is closed is under the email. *********************** I would like for this issue to be resolved as soon as possible as I have been waiting for the past two weeks and theres still no valid explanation as to why my account has been closed.
Business Response
Date: 04/02/2024
Hello,

While we appreciate the customers interest, we are unable to provide information on our investigation methods.

After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision as per our policy.

For more information on this policy, the customer can search for Your Account Conditions of Use on the Amazon shopping website.

Sincerely,
Amazon.com
Customer Answer
Date: 04/03/2024

Complaint: 21478851

I am rejecting this response because:

Sincerely,

*******************
Customer Answer
Date: 04/03/2024
I refuse to step off the complaint till I get my account back. ********************** has closed my account for no valid reason and failed to accommodate to one of their customers. When reaching out , there would either be no response or a dead end. ****** as their live chat associates were very unprofessional and rude.
Initial Complaint
Date:03/24/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I returned an item a month and a half ago to Amazon and they received the item. They do not want to issue my return because they want me to send and ID to verify my identity which I did, I called today and they say they couldnt verify because the picture was blurry. It makes no sense since Im the one calling and I need the money back because they already have the item.
Business Response
Date: 03/25/2024
Hello *****,

I'm ******* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you've had with refund for item returned.

I've reviewed the details and see that our team has already sent the correspondence on the issue. Please note that we are not able to take additional actions, including overriding their decisions for next steps. Hence, you'll need to resubmit proof. On checking, I see that you've already resubmitted proof, it can take up to 3 business days for us to finish our investigation. After this time, you can contact back and we will share the status of the investigation with you and any next steps that we might need to take.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,
*******
Amazon.com
*****************************
Initial Complaint
Date:03/24/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon discriminates against handicapped people who are unable to travel to Whole Foods or staples to make returns by charging them $7 per return through ***** Our house has lost a few hundred dollars to wrong items sent or damaged such as leaked liquids.
Business Response
Date: 03/25/2024
Hello,

I'm ******* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'd like to apologize for the trouble you've had with returning items.

Thank you for your suggestion about offering better options for return/pickup for people with special needs. Customer feedback like yours is very important in helping us continue to improve our website and services. I appreciate your thoughts, and will be sure to pass your suggestion along.

Further, I'd request that you please write back to us with the full orders you're looking to return along with reason for return by replying to the email.

We look forward to hearing from you.

Regards,
*******
Amazon.com
*****************************
Customer Answer
Date: 03/25/2024
These are just a few of the items that I received either damaged or the wrong item entirely. Since Amazon removed customer service chat theres no way to communicate that yall sent an empty package, product/box was too damaged to return, or in this case, that I cant get to a Whole Foods or staples without paying for an Uber, putting someone out by asking for a ride, walking, or paying an extra $7 to have **** pick up. Or I just eat the $ loss bc theres no way to communicate with Amazon.
This could have easily been avoided if Amazon provided a way to communicate with customers.
Initial Complaint
Date:03/24/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon is asking for a government ID for a simple $27 dollar return on an item that was returned and received by Amazon on 3-8-24. The refund date on my return tracker keeps changing. Was 3-24-24 and not turned to 3-27-24. All I want is my refund and not to hassle with being accused of fraud.
Business Response
Date: 03/24/2024
Hello ***,

I'm ******* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Upon reviewing the complaint details, I see that you are referring to refund for the returned item, "DEWALT PLRS 10IN MF END ******."

I understand that our concerned team requested you to share the ** proof. Due to proprietary nature of our business, I'm afraid that we won't be able to share the details of our investigation methods.

For certain orders, our Specialist team requires a government issued identity proof to investigate the orders. Please rest assured that any information you provided is handled according to our Privacy policy.

All personal information that you provide will be handled in accordance with our Privacy Notice. To review our Privacy Notice, go to "Amazon and Your Personal Information":
************************************************************************************

Kindly submit your identity proof to get your concern addressed.

Our team will review your order and your account and verify your identity through one our third-party service providers. Once you have submitted your information through the secure customer portal, it will take us 3 business days to determine an outcome. At that point, you can contact us to learn the outcome of the investigation.

If you wish not to share the requested information, you may continue shopping on Amazon, but you will no longer be eligible for a refund on the order above mentioned order. Also, you will not be able to investigate this order issue further.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,
*******
Amazon.com
*****************************
Initial Complaint
Date:03/24/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The business committed to deliver my product on Friday March 22, 2024. I stayed home to receive it. The tracking showed it was out for delivery. Later in the day when I checked it again, they said it would not be delivered until Saturday March 23, 2024. As soon as I found this out I cancelled the order. This was in the late afternoon the day it was to be delivered. They went ahead and sent the item out on Saturday, even though I had cancelled it. I tried to resolve the issue with them with their virtual manager on the web sight. They have it set up so you cannot explain the situation. You have to answer questions that do not pertain to what you are trying to accomplish. I have had nothing but trouble with Amazon doing this to me. I want them to pick their package up at the location they dropped it off at. I also want them to stop telling people their product will be delivered on a certain date if they cannot provide what they say they will.
Business Response
Date: 03/25/2024
Hello,

I'm ******* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry to know your order was delivered late even after you've cancelled the delivery and you'd like it to be picked up.

I've tried to arrange for pickup and you're being charged pickup charges of $7.99, please contact us once the return is processed refund so we can refund the return shipping charges. I've now arranged for pickup. Repackage and seal your return, making sure to remove all previous shipping labels. Once the pickup request has been submitted, *** will make one pickup attempt on the next business day (Monday through Friday, excluding holidays). *** will bring a printed prepaid and preaddressed label.

If the package is not ready for pickup, *** will leave the return label, and you can bring the return to a *** drop-off location.

*** may leave a shipping label for you to drop off the package. You can contact *** to request another pickup attempt or to see if they can give you more specific information about the timing of the pickup; their phone number is ************** ***************). Please reference this tracking number if you call them: 1ZR7Y1527841350357.

Once we've received the return, we'll process your refund. You can track your return here:

*************************************

I hope this helps.

Regards,
*******
Amazon.com
*****************************
Customer Answer
Date: 04/01/2024
Amazon, knows the package was right where Amazon left it. They were notified in one of my correspondence letters. The package is still sitting in the same spot. It has been there for nearly a week. This issue has not been resolved.

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Complaint statuses

Business Response

Customer Answer

Customer Answer

Customer Answer

Business Response

Customer Answer

Complaint statuses

Customer Answer

Business Response

Customer Answer

Business Response

Complaint statuses

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

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