Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,772 total complaints in the last 3 years.
21,266 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/25/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Order ID ***************** ITEM. IPL Hair Remover Refund Amount $69.99 Account us under *************************** email address ********************* I had contacted Amazon for a refund but was in my other account Lakes, email address ************************* and this is the same account a QR code was generated for a *** Store drop. The item was damaged because I only received a few flashes per use. It was used twice.The QR code was Dv9pxfs8RRMA and thus is **** the tracking number of the refund.
Business Response
Date: 03/26/2024
Hello Chanta,

I'm ******** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.

Im sorry to learn about the problem with refund on your order. It is certainly not what we expect our customers to go through.

Upon reviewing the complaint and order details, I see that for the item in order ending in #**** there is no return label created and return for the item isn't received hence refund isn't initiated.

For the item that was returned using Dv9pxfs8RRMA, I see the refund of $66.65 was processed successfully to original payment method on Sunday, December 17, 2023.

I hope this information helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

Srilaxmi
Amazon.com
***********************************
Initial Complaint
Date:03/25/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a pair of **** Men's Flex Core Pants, Dark Grey/Dark Grey, ***** from Amazon on March 11, 2024. I was not expecting that I was ordering from another company due to the order being placed on Amazon. I received the item on March 16, 2024. When I opened that item it was the wrong item. I then initiated a return in order to get a refund but my refund wasn't going to occur until the company which was not Amazon received my return order. I then called amazon on March 25, 2024 to inquire about getting my refund as soon as possible due to being deceived by Amazon and getting a different item sent to me. The told me that in small print on the Amazon website to purchase shows sold by: Micro Global Goods. Which means that Amazon is not who I purchased the item from. The is deceitful and fraudulent because I did not receive the item that I ordered and then was told that I could not receive my refund until the company received the item. That caused me concern because I was misled thinking I was ordering an item from Amazon. I was sold a item that did not match the description and paid for the item and then told I could not have a refund until the company received my item. I am unsure when I will receive the refund for my item due to Amazon not taking responsibility for a mistake that they made by advertising and selling me an incorrect item. This is deceitful business practice and is unacceptable.
Business Response
Date: 03/26/2024
Hello *****,

I'm ******** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.

Im sorry to learn that you've received wrong item. It is certainly not what we expect our customers to go through.

Upon reviewing the complaint and order details, I see that the item you've purchased is from third party seller "Micro Global Goods" on Amazon.

Once an item is returned, it can take up to 30 days to process the return and issue a refund.

For more information on Return policies, you can view our website Help page using this link:

**********************************************************************************************************************************************

As per order details, a refund of $90.91 is initiated successfully on Monday, March 25, 2024.

I would request you to wait for 3-5 business days for the refund to reflect on your card/account.

You can view details of the completed refund on your Amazon.com account:

**********************************************************************************

We regret any misunderstanding and apologize for the inconvenience this has caused you.

I hope this information helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

Srilaxmi
Amazon.com
***********************************

Customer Answer
Date: 03/26/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
Date:03/25/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 3/24/24 I attempted to delete a credit card from my Amazon acct., done it before, HOWEVER, this time, Amazon REFUSED to allow it, without deleting my acct. So, I was forced to.I started, from square 1, and placed an order with Amazon (on-line), order number 114-3270324-3007404, for a Garmin car/tractor/trailer GPS.This morning, 3/25/24, I received an email from Amazon, stating I will HAVE to provide a "SECURITY CODE", for this delivery, or it will NOT be delivered. NEVER have I had to do this before. Not even with more expensive items.I had Amazon call me & spoke with "*****". I explained to her, nobody will be ********* never asked for all this "SECURITY CODE" thing.She immediately started giving me the "run around": I'll have to talk to this person, who transfers me to another person, who does the same. (all chuckling in the background).I then went to cancel the ****************************** "REFUSES" to cancel the order."The order can not be cancelled, since it was not delivered yet", which I have also done, once, in the past, cancelled it before the delivered, that is.All this "retaliation" over deleting a credit card? WOW!I ordered from Amazon, because Amazon showed me the details I was looking for. I can easily get one in Syr., but, have to chance it on the details.
Business Response
Date: 03/26/2024
Hello ****,

I'm ******** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.

Im sorry to learn about the problem you had while deleting credit card and cancelling the order. It is certainly not what we expect our customers to go through.

You can delete a credit card without deleting your Amazon account from your list of payment options in Your Account (*******************************************). Just go to "Your Payments", then select the card you wish to edit on the left side of the page. The card opens in the center of the page, click 'Edit' under the card name. Select 'Remove from Wallet' to remove the card from your account.

Regarding the security code, To ensure secure delivery some orders may be delivered using a one-time password. One-time password verification adds extra security to your deliveries as the password is only available in your out for delivery e-mail, sent on the day of delivery.

You will be asked to read this password to the delivery driver to confirm the delivery. The delivery won't be completed until the password is shared with the delivery driver.

Upon reviewing the order details, I see that the order is shipped and is in transit to the final delivery station.

As the order is shipped, it isn't an option to cancel however if you still wish to cancel the order, you can refuse the order at the time of delivery and once the order is returned and processed back at our return center, refund will be initiated.

I hope this information helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

Srilaxmi
Amazon.com
***********************************
Customer Answer
Date: 03/26/2024
Interestingly enough, I DID follow the credit card delete instructions. It STILL refused to allow it.
As for the item ordered, & the explanation for the security code? Is HOGWASH! (to be polite).
I have ordered MUCH more expensive items & have NOT had to deal with the "PARANIOA", of a security code.
Nor, have I EVER had to, for the "years" i've ordered from Amazon.
For the years I have been ordering, the item have either been delivered to the porch, mailbox or even (on the RARE occurrence), someone's home, handed to one of the residences.
Since I REFUSE to support there "paranoid delusions", I will NOT be forwarding this, so called, security code to the delivery address.
They can refuse to deliver it, if they want to.
We can deal with it from there.
Thank you BBB.
Initial Complaint
Date:03/25/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello Amazon decided to close my account for no reason. I lost a lot of money since i have gift cards and my debit cards on my account. My account is over 6 years old with multiple purchases and a clean history They are asking for bank statements and pictures of proof of payments and decide to close my account without warning. They have tooken money form me and have not replied back I have made multiple attempts to reach out to them and never have got anything back from them What I need is either a refund since I have an Amazon store card with them or my account reinstated. Thank you
Business Response
Date: 04/11/2024
Hello,
We have reviewed the customers buyer account and require more information to complete our review.
We have requested the necessary information from the customer via email. We sent this request to their registered email address on 2024-03-25.
Sincerely,
****
Amazon.com
Initial Complaint
Date:03/25/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was gifted tires from my mother-in-law as a Christmas present on 12/25/2024. After realizing these were the wrong tires she purchased, I contacted Amazon on 12/28/2024 to begin the return process. Upon contacting the Amazon ***************** I was told to return the tires to *** and keep the receipts and forward to Amazon and they will issue a full refund for the shipping costs. I had looked at how much it would costs while on the phone and told the individual that the return cost would cost more than the tires themselves. He said it did not matter, to provide the receipts and they will issue a refund.Following the conversation, that day I went to *** to return the tires for a total amount of $555.06 and followed up as soon as I got home to Amazon customer service to see how to email the receipts (how i was directed to progress this upon my first conversation). The customer service representative told me that is not the process and they do not refund for shipping like that and that I would have to file a complaint. I filed a complaint that same day and have not been refunded still. They are telling me to file a complaint with my credit card company which they should not be held accountable as *** did as they were directed. I am looking for a refund for the total amount I spend on the refund as directed by Amazon customer service.
Business Response
Date: 04/02/2024
Hello ****,

I'm ******** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.

Im sorry to learn about the problem with return on your order. It is certainly not what we expect our customers to go through.

I have reviewed the complaint and account but, could not find any details related to the order.

I request you to include the order number in your response to this email.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

Srilaxmi
Amazon.com
***********************************
Business Response
Date: 04/03/2024
Hello,

We have reviewed the order details and issued refund of return shipping costs of $150.00 associated with the order ID *******************. If customer used a credit card, it may take several business days for the refund to be displayed on their credit card statement. Customer can check with the issuing bank to confirm that it has been credited to their account. The remaining amount of $405.06 will be processed in few days and we will notify customer via email once it gets successful.

Sincerely,
A to Z Guarantee Team.
Customer Answer
Date: 04/10/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. This being that I will be issued two separate refunds, one for $150 and the second for $405.06.

Sincerely,

*******************
Customer Answer
Date: 04/14/2024
Good afternoon,

I am contacting you regarding complaint number ******** that was filed. I still have not received either of the two refunds from Amazon. What needs to be done so that I can be refunded? I have been charged interest on my credit card since December for this charge that apparently is still not resolved.

Thanks,
****

Business Response
Date: 04/16/2024
Hello ****,

I'm ******** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.

I'm sorry to learn that you haven't received refund. It is certainly not what we expect our customers to go through.

To help you with this, I've worked with our internal partner team on your request.

As per update received from the team, they've refunded $150 on 04/03/2024 with additional refund of $405.06 on 04/10/2024.

If you've paid with a credit or debit card, the refund(s) may take a few days to appear on your statement. I kindly request you to check with your bank.

I hope this information helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

Srilaxmi
Amazon.com
***********************************
Customer Answer
Date: 04/16/2024

Complaint: 21485134

I am rejecting this response because I never did receive any of these refunds from any cards linked to Amazon. This has been over two weeks since you claim the refund was sent and it is still not showing in my account or pending in my account. Can you please provide the card number or details to which this was refunded to?

Sincerely,

*******************
Business Response
Date: 04/22/2024
Hello ****,

I'm ******** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.

I'm sorry to learn that the refund isn't reflecting on your account.

Upon reviewing the order details, I see refund amount of $405.06 is issued successfully on April 10, 2024 to your original payment method which is Amazon store card that was used on the order ending in #****.

By this time , the refund should reflect on your card. If you're not seeing the refund, I would request you to contact your bank.

And the refund of $150 was initiated on April 3, 2024 but it did not went through due to system glitch.

Hence I've reached our internal partner team to look into this issue and they've successfully initiated refund of $150 to your original payment method which is Amazon store card on April 22, 2024.

I would request you to wait for 3-5 business days for the refund to reflect on your account.

I hope this helps. Have a great rest of the day!

Regards,

Srilaxmi
Amazon.com
*****************************

Customer Answer
Date: 04/22/2024

Complaint: 21485134

I am rejecting this response because the initial refund of $404.06 that was initiated on 4/10/2024 was not refunded to any cards linked to the Amazon account. Therefore, I would suggest you do not initiate the second transfer at this time of $150 because it appears the card you have on file is not correct. Can you please confirm the card you are refunding this to? Once you have the correct card on file, you can reinitiate the refund of $404.06 and the second transfer of $150. I would like to get this resolved soon as I am still paying interest on this with my credit card for nearly four months now.

Sincerely,

*******************
Initial Complaint
Date:03/25/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased item from Amazon on 2/14/24 Filed a return with Amazon.Amazon refunded amount of $9.62 and provided QR code to return item at Staples.Took item with Amazon provided QR code to Staples to return item.Staples kept getting error when scanning QR code.Called Amazon to request new QR code.Was asked to verify Identity by sending copy of government issued ID in order to return item.This seems extremely fraudulent or scammy and I told them I don't feel comfortable sharing that info with them. They are trying to charge back the money they refunded and are refusing to provide a new QR code so I can return the item.
Business Response
Date: 03/26/2024
Hello ********,

I'm ******** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.

Im sorry to learn about the problem with return label and Id verification process It is certainly not what we expect our customers to go through.

For certain orders, Our Specialist team requires a government issued identity proof to investigate and to take action or to issue a refund.

Please rest assured that any information provided by you, is handled according to our Privacy policy.

To review our Privacy Notice, go to "Amazon and Your Personal Information":

************************************************************************************

Once you submit your information, it can take up to 3 business days for us to finish our investigation.

After this time, you can contact back and we will share the status of the investigation with you and any next steps that we might need to take.

I hope this information helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

Srilaxmi
Amazon.com
***********************************
Initial Complaint
Date:03/25/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a ********* Surface tablet computer from Amazon in early February 2024. The order number was The website description of the item is, ********* Surface Pro 9 (2022), 13" 2-in-1 **************** ******************* ***** 12th Gen ** Fast Processor for Multi-Tasking, 16GB RAM, 256GB Storage with Windows 11, Platinum ********* Copilot . The package arrived but instead of the computer, a blanket was in the box. I submitted for a refund on February 12, 2024 and I mailed the package with *** tracking number, 1Z1V17R59031217648. *** shows it was delivered to the return center on February 19, 2024. The Return Reference number is DqpGc9 sYRRMA. *** waited for the refund but nothing has come. The order was then deleted by Amazon from my account because they say there was suspicious activity on my account even though there was none. With the order no longer showing in my Order History I cannot reach out to Amazon customer support to get a refund update. I would like Amazon to refund the $745.30 that they owe.
Business Response
Date: 03/26/2024
Hello Daniel ***********,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand her concern regarding the Microsoft Surface tablet.

I apologize for the inconvenience.

Unfortunately, I'm unable to determine the order number they are referring to. We request them to share the order number with us so that we can review the issue and assist them further.

Rest assured, once we receive the complete information we will address the issue as soon as possible.

We look forward to seeing you again soon.

Arun
Amazon.com ****************
Customer Answer
Date: 03/26/2024
The Amazon order number for this purchase (that was deleted from my account) is *******************
Business Response
Date: 03/27/2024

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I apologize.

I did check the attachments but was unable to track the order with the return tracking ID provided.

Please confirm the order number in order to assist you further.

Regards,

Arun
Amazon.com
*****************************
Customer Answer
Date: 03/27/2024

Complaint: 21484983

I am rejecting this response because the issue has not been resolved. The Amazon order number for this purchase (that was deleted from my account) is *******************. It is unacceptable that Amazon cannot "find" my order. Amazon feigning ignorance and showing incompetence is not a solution.

Sincerely,

***********************************
Business Response
Date: 03/28/2024
Hello ***********************************,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry, there is no order number mentioned in the complaint.

Unfortunately, we are unable to track the order details with the tracking number provided.

Please help us with the exact order number in order to review and assist you further.
Customer Answer
Date: 03/28/2024

Complaint: 21484983

I am rejecting this response because I have provided the order number several times. The order number is 111-0367923-7305022.

Sincerely,

***********************************
Business Response
Date: 03/31/2024

Hello ***********************************,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thanks for the order details.

I've checked and see that the order has been suppressed due to unauthorized activity on the account.

I've escalated this issue to the appropriate team and will get back to you once I have an update on it.

I appreciate your understanding in this matter.

Regards,

Arun
Amazon.com
*****************************
Business Response
Date: 04/02/2024
Hello ***********************************,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thanks for your time and patience.

In order to resolve this issue, I've checked the refund options and see that there is no direct refund option for this order.

I'll only be able to process the refund through the gift card balance.

Please confirm and I'll get this done for you.

Arun
Amazon.com ****************
Customer Answer
Date: 04/03/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************************
Initial Complaint
Date:03/25/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a pair of sneakers from Amazon that did not fit. I returned them the very next day 03/18. I called they told me I would be issued a refund on the 20th the 20th came I called back. They said it is in transit. It is in *********** when it reaches the warehouse I will get issued the refund I called03/25 They told me they will not issue a refund until I send my ID I told them I will not send my ID to ********************** because Ive been a victim of fraud and there is not any security breaches on my account. I was told I would forfeit the amount that was on the gift card which is the amount of the sneakers if I do not send my ID. spoke with multiple departments and there was still not a resolution. I have one account that is linked to my email that Ive had since Ive had Amazon account. As a customer, I do not feel comfortable sending over my ID with all my information on it, including my drivers license number.
Business Response
Date: 03/26/2024
Hello *************************,

I am ******* from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've checked your issue regarding the refund for return on order #***-7268979-3678652.

Upon checking I see that our team has requested an ID proof in order to process the refund.

Thank you for reaching out to us, I understand your concern regarding the security of your identity proof.

Neither amazon nor any third party service provider who is used to validate that it is a proper ID, retain a copy of the *** I hope that I can clear up any misunderstanding. Amazon.com is not in the business of selling customer information. We never have been.

Our current privacy notice (*********************************************) specifies that we *will not* disclose customer information to third parties except in certain limited circumstances, one of which is when we utilize third party service providers however such providers are unable to use any data outside of providing services to Amazon.

Furthermore, our privacy notice makes clear that we only share information with affiliated companies if a customer chooses to enter into a transaction with one of these companies.

If you choose not to do business with these stores, then these companies will not have access to any of your account information.

If you do choose to shop at one of these stores, the only information we will share is information regarding your transactions with that store; these companies will never have access to information about your other purchases at Amazon.com.

Privacy is as important to us as it is to our customers. Under the express terms of our Privacy Notice, we are confirming that we are not in the business of selling customer information. Our hope was to reassure customers by specifying in greater detail the limited occasions in which any of their information might be shared. Rest assured, our fundamental commitment to protecting customer information and ensuring the security of their transactions has not changed and never will.

I hope this helps! We look forward to seeing you again soon.
Regards,
****************
Initial Complaint
Date:03/25/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ask for your help in solving a problem that has arisen with Amazon.com. On March 14, 2024 I placed an order on amazon.com, price $479.80,Order # ***-2394261-4705849, I bought PlayStation 5 Console - Marvels Spider-Man 2 Bundle (********** i want to return it to amazon.com, because I don't need this purchase anymore. They write to me: "Because we noticed abnormal activity on your account, we need to verify your identity before we can consider your request for a refund or replacement. In order for us to verify your identity, upload a valid government-issued identity document on the secure customer portal. We may also request additional information before granting your request. What happens if I do not submit my ID document? You may continue shopping on Amazon, but you will no longer be eligible for a refund on the order ***-2394261-4705849." I dont want to share my government-issued identity document and and they also ask me to take a photo on this "portal". I just want to return what I bought from them and get my money back.
Business Response
Date: 03/26/2024
Hello,

I'm ********* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I reviewed your complaint and apologies for the inconvenience you have experienced with return.

Our specialist team needs to verify your identity before we can consider your request for a refund or replacement. We may also request additional information before granting your request.

Amazon takes all security-related matters very seriously and your account security is our top priority. We have policies and security measures in place to ensure that your personal information remains secure.

Once you have submitted your information through the secure customer portal, it will take us 3 business days to determine an outcome. At that point, you can contact us to learn the outcome of the investigation.

Thank you for your patience and understanding.

Please feel free to contact us directly by replying to *********************************************** along with the order number if we can be of further assistance.

Regards,
*****************************.
Customer Answer
Date: 03/27/2024

Complaint: 21483641

I am rejecting this response because: I dont want to provide my passport to process the return. I bought this product without a passport! This is a violation of my rights!

Sincerely,

Artem Bobryshov
Initial Complaint
Date:03/25/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
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The business failed to respond to the dispute.
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I purchased a rug from Amazon for $511.97. A week before the rug was delivered, the listing was removed. I finally received a rug September 20th 2023, but the rug i got was different colors/pattern that what was ordered.I requested a return & was told a label would be sent to **** did not get an email with return, so I contacted Amazon to let them know what happened. They said they would have to submit a claim since it was a 3rd party *********** could take 3 days.In the meantime, I did receive a return label, but there was no way for me to return the rug myself.The rug was 8' long rolled up, I was living alone, had no one to return it for me & the rug was longer than my car.I contacted Amazon explaining this to them & spoke with a rep that said I would be credited back since this was not my fault but that a claim had to be submitted and the one that the first rep submitted on Sept 25th was denied bc the rep put that I wanted to return bc of the quality not because i received the wrong rug altogether. I've went back and forth with Amazon over 20 times, speaking to ****************** who told me to hang on the the rug until this was resolved. Everytime Id call,I would get the same thing about how someone would contact me with a ************ would never hear anything.The 3rd party seller finally contacted me & said i could request a pickup from *** bc they couldnt since they were out of the US. *** quoted me $820 to pickup/deliver rug but I was not paying that.On Dec 27th, I spoke with a supervisor who told me I would be reimbursed for up to $150 of what I was charged for someone to take it to *** for me & if the seller did not refund me in full, I would be covered by Amazon. I asked him to send me an email stating this bc Id been given the run around many times. *** talked to 3 supervisors since sending the rug & have yet to receive refund. The last Supervisor could see where emails had been sent to claims **** but I have not heard anything.Im now w/out ************
Business Response
Date: 03/27/2024
Hello,

Thanks for reaching out to us. We have reviewed the issue filed for the Order ID ******************* and granted the customers request for a refund. This includes the additional costs incurred to return the item.

We sent an email to the customer through their registered email address on 27 March 2024. This email confirms that the refund has been issued for $661.34 to the original payment method.

Sincerely,
Customer Answer
Date: 03/27/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************

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