Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Amazon.com

  202 Westlake Ave N Ste 2 Seattle, WA 98109-5264

  
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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/26/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to express my dissatisfaction with the handling of my application to register my brand, NICEACSRISE (Serial Number - *********, in the ********************** Brand Registry. My Merchant Token is A2TH7CC1BC6HRT, and my Amazon Account Email is ********************************** submitting all necessary documentation, including a TM registration certificate, I received a refusal citing an inability to verify my registered business name and business identifier, specifically the tax ID number (TIN) or business ID number. I have attached a screenshot of Amazons response for your reference.I attempted to appeal this decision on March 14, 2024, but received no response from Amazon. This lack of communication is unacceptable, especially considering the importance of protecting intellectual property rights.To rectify this issue, I am providing additional documentation to confirm my identity and tax information:Selfie with my passport to confirm my identity as ***********************.Bank statement displaying my tax ID number (TIN) - 3489405111.TM registration certificate for NICEACSRISE (Serial Number - *********** urge you to intervene and ensure that my information is thoroughly reviewed and register NICEACSRISE (Serial Number - ********* with the ********************** Brand Registry.

  Business Response

  Date: 03/27/2024

  Greetings from Amazon,

  While we understand the seller's concerns regarding this we are not able to provide further specifics as to why their application was previously declined. As outlined in their most recent case to our Support Team regarding this (case ***********):

   

  Hello from Amazon.com,I understand you are reaching out to us regarding your brand [NICEACSRISE]. I comprehend the significance this issue resolution holds to your business.As per research on this Brand Registry application for brand "NICEACSRISE", we have confirmed that the application has been declined and you must reapply.Before you reapply, please review the Enrollment Guidelines: **************************************************************************** For more information on eligibility criteria for the selected trademark office, go to **************************************************************** Once you have reviewed the Enrollment Guidelines and confirmed your brand meets eligibility criteria, please make necessary corrections and create a new application by visiting: ********************************************************* Thank you for your understanding despite these circumstances.

  Customer Answer

  Date: 04/01/2024

   
  Complaint: 21487637
  
  I am rejecting this response because:
  I am reaching out to address an issue I encountered while attempting to register my trademark, NICEACSRISE (Serial Number - *********, on March 28, 2024. Enclosed within this email, you will find a screenshot from the application form, illustrating that the trademark is currently under review, hindering my progress in the registration process.
  Given the importance of this trademark to my business endeavors, particularly in the context of Amazon Brand Registry, I am eager to seek resolution for this matter as swiftly as possible.
  Could you kindly provide me with an update or clarification regarding the status of my trademark registration? Additionally, I would greatly appreciate any guidance or assistance you can offer to expedite the process and facilitate the registration of NICEACSRISE (Serial Number - ********* in the ********************** Brand Registry.
  
  
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 04/04/2024

  Greetings from Amazon.com,
  

  I have reviewed your request to appeal for the brand [NICEACSRISE].
  
  Please note, you can use the following URL to submit an appeal for the brand: ************************************************************************************************
  
  This will create a new case with the corresponding team within 24 hours. While we understand how important this process is for your business; do consider that our Support Teams dont have the ability to expedite the appeal case and you are required to follow-** via the appeal case in the event additional details are requested.
  
  We appreciate your cooperation and understanding on this matter.

  Customer Answer

  Date: 04/18/2024

  My name is ***********************, and I am writing to formally request the re-opening of Complaint ID: ******** on the Better Business Bureau (BBB) platform concerning my trademarked brand, NICEACSRISE (Serial Number - *********. My Merchant Token is A2TH7CC1BC6HRT and my Amazon account email is **************************.
  Recently, I attempted to register my trademark NICEACSRISE with the Amazon Brand Registry. Unfortunately, my application was rejected due to issues verifying my registered business name and business identifier, specifically the tax ID number (TIN) or business ID number. To address this, I am attaching several documents for your review:
  Extract from the Register of Single Tax Payers.
  Extract from the Unified State Register of Legal Entities.
  My passport, serving as proof of identity.
  TM registration certificate for NICEACSRISE (Serial Number - *********.
  Bank statement displaying my tax ID number (TIN) - **********.
  Furthermore, I have recently changed the attorney of record and am including evidence of this change as well.
  I kindly ask that the BBB re-opens my complaint to reassess the situation with the provided documents and allow me to proceed with the registration of my trademark on the Amazon Brand Registry. Thank you for considering my request. I am hopeful for a positive resolution and look forward to your swift response.
  Best regards,
  ***********************
  

  
  

  Business Response

  Date: 04/18/2024

  Greetings from Amazon,

  I have confirmed that the seller does have an open case that is currently being looked into for this overall brand registry request: ***********. Please have the seller follow-up through the related case for further information regarding their registration status.

  Thank you.
  

  Customer Answer

  Date: 05/12/2024

  According to the latest update from Amazon Brand Registry Support, my application to enroll the brand "niceacsrise" has been rejected again. According to the statements in the notification, the application for enrolling brand "niceacsrise" in the Brand Registry was rejected because the Brand Registry Support team could not verify the registered business name and business identifier (e.g., tax ID number).
  
  In light of the above, I would like to provide additional information and supporting documentation to assist Amazon Brand Registry Support in correctly verifying my business name and tax ID number.
  
  My name is ***********************. My merchant token is A2TH7CC1BC6HRT, and my Amazon account is linked to the email ******************* My TIN (tax ID number) is **********. Please review the following attached supporting documentation to confirm this information:
  
  --Extract from the Register of Single Tax Payers; 
  --Extract from the Unified State Register of Legal Entities; 
  -- TM registration certificate; 
  --Bank account statement, where you can find my TIN (tax ID number).
  
  I cannot understand why Amazon Brand Registry Support considers my actions abusive and cannot correctly match the information between my Selling Account and Brand Registry Account. I would like to draw Amazon Brand Registry Support's attention to the fact that my Selling Account contains correct information, which is confirmed by the aforementioned supporting documentation.
  
  Based on the above, I request Amazon Brand Registry Support to refrain from using standard scripts that do not help resolve my issue. Instead, I expect appropriate actions to approve and enroll my trademark "niceacsrise" (Serial Number: ********* in my Brand Registry Account.
  
  I sincerely hope for your highly qualified assistance. Many thanks for considering my request.
  
  Sincerely,
  ***********************

  Business Response

  Date: 05/14/2024

  Greetings from Amazon.com,
  
  I understand that the selling partner is reaching out regarding their brand registry application for the brand NICEACSRISE.
  
  While I understand how important for this is to be investigated, unfortunately, I am unable to locate any resolved appeal from their account.
  
  Please ask the selling partner to submit an appeal request for their brand NICEACSRISE by clicking on the link below.
  ************************************************************************************************
  
  When submitting an appeal, please ensure that:
  
  --Your selling account is reactivated. If your selling account is not reactivated, your Brand Registry appeal will be rejected.
  --If Your selling account is currently deactivated. You may appeal an action taken on your selling account by submitting an appeal by clicking the Reactivate your account button in Account Health (**************************************************************).
  --The appeal should only be submitted by you and not any other person.
  --Enter information accurately and to the best of your knowledge in the appeal form. Please do not leave any field blank in the appeal form.
  --Please do not ignore this appeal, as it could affect your future enrollments attempts and benefits of Brand Registry.
  
  Kindly note that the Appeal investigation team has 15 days to answer your request.
  
  If further assistance is needed in submitting the appeal, feel free to alert our dedicated frontline team below:
  
  Brand Partner: ******************************************************
  Selling Partner: ******************************************************
  Vendor Partner: **********************************************************************
  
  While we do understand that some of the processes can take some time, we must ask that you initiate contact with this channel for support before engaging our team.
  
  Thank you for your understanding despite these circumstances.

  Customer Answer

  Date: 05/16/2024

   
  Complaint: 21487637
  
  I am rejecting this response because:
  Greetings,
  
  I am writing to request the registration of my trademarked brand, NICEACSRISE (Serial Number: *********, in the ********************** Brand Registry.
  
  I have received the following recommendations that need to be followed to have my trademark in the Amazon Brand Registry:
  Selling Account Activation: If your selling account is not reactivated, your Brand Registry appeal will be rejected.
  My response - My account is active.
  Appealing Deactivation: If your selling account is currently deactivated, you may appeal by clicking the "Reactivate your account" button in Account Health (**************************************************************).
  My response - There are no violations on my account (Refer to the attachment).
  Personal Appeal Submission: The appeal should only be submitted by you and not any other person.
  My response - Only I submitted the appeal for my Amazon Brand Registry rejection.
  Accurate Information Submission: Enter information accurately and to the best of your knowledge in the appeal form. Please do not leave any field blank in the appeal form.
  My response - All information in the appeal is filled out correctly.
  Importance of Appeal: Please do not ignore this appeal, as it could affect your future enrollment attempts and benefits of Brand Registry.
  My response - I'm not ignoring the appeal button.
  
  I respectfully ask you to reconsider your refusal to register my trademarked brand, NICEACSRISE (Serial Number: *********, in the ********************** Brand Registry. My account is in good standing, and all required information has been submitted accurately.
  
  Thank you for your attention to this matter. I look forward to your positive response.
  
  Best Regards! 
  
  
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 05/21/2024

  Greetings from Amazon.com,

  I understand how important for this is to be investigated, unfortunately, I am unable to locate any resolved appeal from their account.

  Please ask the selling partner to submit an appeal request for their brand NICEACSRISE by clicking on the link below.

  ************************************************************************************************

  This will create a new case with the corresponding team within 24 hours. The Appeal investigation team has 15 days to answer your request.
  
  While we understand how important this process is for your business; do consider that our Support Teams dont have the ability to expedite the appeal case, and you are required to follow-up via the appeal case in the event additional details are requested.
  
  We appreciate your patience and understanding on this process.

  Customer Answer

  Date: 05/22/2024

   
  Complaint: 21487637
  
  I am rejecting this response because:Dear BBB,
  
  I am writing to formally request assistance in registering my trademarked brand, NICEACSRISE (Serial Number: *********, in the ********************** Brand Registry.
  Note! Appeal was submitted. 
  
  During my initial attempts to complete the registration process, I encountered difficulties related to the verification of my business identifier details, particularly my Tax Identification Number (***).
  
  This issue appears to be an obstacle despite the provisions of the recently passed Inform Consumer Act, which permits the visibility of the last digits of the *** for verification purposes.
  
  To clarify my identity and business details, I am attaching an extract from the ****** confirming that I, ***********************, am the registered owner of this trademark. The address listed with the ***** is:
  ************** - A
  Apr. 70
  **********************
  
  This address matches the business address in my Amazon account. Additionally, I have provided my Ukrainian ***: *********, as seen in the Extract from the Register of Single Tax Payers.
  Despite this, Amazon has indicated a discrepancy with the *** I provided. However, I have successfully verified the same *** under the Inform Consumer Act, which should be sufficient for the verification process. It's also important to note that the *** is not explicitly listed on the ***** documentation.
  
  I have been striving to register my trademark with the Amazon Brand Registry for over a year now.
  
  Therefore, I kindly request a reconsideration of my application, taking into account the provided documentation and the legislative provisions that support my claim.
  
  Thank you for your attention to this matter. I look forward to your prompt response and resolution.
  
  Sincerely,
  ***********************
  
  
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 05/23/2024

  Greetings from Amazon,
  
  I understand that you would like to dispute the decision given previously and I fully comprehend how important this is for you.
  
  Please keep in mind that we performed an exhaustive investigation and after carefully reviewing your information we have found an ongoing case to register your brand "NICEACSRISE ". Unfortunately we dont have the ability to expedite these appeals however we highly recommend you to follow up on the ongoing case for resolution. ( Case ID ***********).
  
  We appreciate your understanding.

• Initial Complaint

  Date:03/26/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After many attempts to submit my identification to have my 2FA for my old phone number removed (which I had never asked for to be set up and was deliberately done), Amazon has continued to ignore **** have filed a verification with them 5 times now, in the last month and a half. Each time, it is the same email, essentially saying to give them one or two business days. However, this has went on for much longer than two business days. I have also attempted to contact the company two or three times now, twice via their in-app chat and twice via phone call. Neither has come up with a solution beyond "escalating the is*** to management", which obviously has done nothing, as it still falls on deaf ears. _________________________________Message to Amazon directly from me from this point forward: Look, if you don't want my money any longer, that's fine. Close down my account entirely then. I am not a user of your terrible Alexa assistant. I don't use prime much anymore. So I understand I'm not someone you're making much money off of. However, if you want to keep me as a paying customer, just remove my 2FA I have asked for 5 godforsaken f***ing times now. If this roundabout with your support staff continues, I will find a way to *** for however much I've spent since my account was opened, including prime costs and purchases.____________________Message for BBB:I have uploaded screenshots of three of the five response emails received from the company, all with dates attached to them, of when I filed to have the 2FA on my previous phone number removed. If there is any other information I can try to provide for the BBB, please do not hesitate to email or call me at the phone number and email address listed on this form.

  Business Response

  Date: 03/27/2024

  Hello ******,
  
  I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I'm sorry for the trouble you had with the account.
  
  I understand that you would like to change  the phone number on the account as the old phone number isn't working anymore.
  
  Please let me know the phone number, good time to call along with the time zone so that I can arrange a call back from the account specialists.
  
  We look forward to see you soon.
  
  Regards,
  Praveen M
  Amazon.com.
  *****************************

  Customer Answer

  Date: 03/28/2024

   
  Complaint: 21487577
  
  I am rejecting this response because: Company has contacted me via Email and asked when they could reach out via phone. I have responded, since. After responding, I had a reply back saying I'd receive a call in one to two business days and still have not heard back yet. 
  
  Sincerely,
  
  *************************

  Business Response

  Date: 05/22/2024

  Hello ******,
  
  I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I'm sorry for the trouble you had with the order.
  
  I've checked with our concerned department and they have requested to upload government issued ID and other proofs. However, as its not recommended to share the information here, I would suggest you contact our customer service department via phone so that they can help you upload the details.
  
  Unfortunately it wasn't possible to fix this from our end.
  
  To contact us, visit ********************************************************** and follow the prompts.
  
  We look forward to see you soon.
                                   
  Regards,
  Praveen M
  Amazon.com.
  *****************************
                      

  Customer Answer

  Date: 05/22/2024

   
  Complaint: 21487577
  
  I am rejecting this response because:
  

  The company had let the complaint linger for two months, ignored it, and then let it expire and told me there was nothing they could do about it. I will be following up with an attorney in the coming months. 

  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:03/26/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My account has been deactivaed ******************************* by saying I have violated a policy of selling Firearms. My company sells paintball and airsoft products that are approved and abide by all federals. You reactivated my ***************************** account but it was immediately taken down because amazon said these accounts are linked. I have tried calling I have submitted paperwork I have even shown the images AMAZON IS SELLING THE SAME PRODUCTS YOU SAID ARE FIREARMS!! This would mean YOU ARE VIOLATING YOUR OWN POLICY IF THAT WERE THE ****** Please IMMEDIATELY reactivate my accounts. I am a veteran small business and this is costing me money and my life.

  Business Response

  Date: 04/02/2024

  Hello,
  
  We have decided to reinstate this sellers account.
  
  We sent an email to the seller informing them of this decision on April 2th,2024
  
  Sincerely,
  
  Seller Performance Team
  ******************************

  Customer Answer

  Date: 04/02/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:03/26/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 12, 2024 I purchased a sizzix big shop pro from Amazon the box arrived on March 14 the item inside the box was not a big shot pro. It was a big shot plus the outside of the box was the actual item I ordered but the item inside the box was not what I had ordered. I bought this item from Amazon warehouse, and they said in the description of the ad that it appeared the box was opened that everything was in the box, well when I got it, it was not what I paid for it. It was a significantly lower model of the item I had paid for. I contacted Amazon and was told to return it. I spoke with a supervisor ****, who I basically begged to compensate me for this not to mention that I had to now waste my time to drive this item to a drop off location to return it. Gas is not cheap and now I have to wait 30 days to get a refund so that I can buy the proper item originally on my Amazon order it said my refund would be March 24 and then the 26th and now the 28th. I spoke to Amazon today and they said I have to wait till April 14 to get my refund and if I dont have it by then to contact them but on the website says that it takes 3 to 5 business days to get a refund. The supervisors and the agents are all extremely disrespectful. When you talk to them they dont care that they warehouse is sending people items that they dont pay, for I tried explaining to the supervisor who was extremely ignorant, and hung up on me that the warehouse should be doing their job and theyre clearly not which is affecting customers which is not fair. I want my refund and I shouldnt have to wait 30 days. I also want to be compensated for the gas that I had to waste to go drop this item off. I want the item I originally purchased sent to me and they can keep my money but I want what I originally paid for because its not my fault that your warehouse doesnt do your job and that you send out items that people dont order.

  Business Response

  Date: 03/27/2024

  Hello *********,
  
  I'm Himaja from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I'm so sorry about the issue you faced with your 'Sizzix Big Shot Pro Machine' purchased on our website.
  
  I understand that you returned the item and are waiting to get a refund on the same.
  
  Upon reviewing, I see that a full refund worth CDN$ ****** has been issued on your order on March 25, 2024 to your original payment method. Please give your bank 3 to 5 business days to process the refund and update your account with the same.
  
  On the date the refund is completed, we'll send you an e-mail confirming the date, amount and payment details. After receiving this confirmation e-mail, you can view the refund details on the Order Summary in Your Account (*******************************************). Completed refunds will appear at the bottom of an individual order summary page.
  
  I understand that you wish to get compensation for the inconvenience. However, I'm afraid that we are not authorized to add any amount to your account apart from the refund. Please check for the availability of the item under same warehouse deal and place a new order.
  
  I shall forward your feedback about your experience to our internal team.
  
  Please rest assured that your issue has been resolved.
  
  Thank you for your understanding. We hope to see you again soon.

   

  Regards,
  
  Himaja
  Amazon.com
  *****************************

• Initial Complaint

  Date:03/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I reported that 2 items from my order were not delivered to my door and I have no idea where the delivery person dropped them off because all of the other items and shipments made it to MY door. I have been messaging Amazon about this for a week and they keep copying and pasting the same request for information and telling me to go to the cops but they do not track the items, they do not provide any solution to me as a paying customer. I asked to please deliver my items to an Amazon safe box or that I can go pick up the items if they are mis-scanned in the warehouse or for them to give me the credit for the 2 items (***** and *****) so I can reorder them, and all I get is an automated message and they keep asking me for the order information but do not resolve the problem. My local police will not make a report without the missing items being addressed by the business or they would if I had camera to show it was stolen. I do not have a ring camera and I already told Amazon that they seem to be covering for their delivery person because they refuse to look into this and give me the items I paid for or credit my Amazon account. I need my items or credit to my account.

  Business Response

  Date: 03/27/2024

  Hello *******,
  
  I'm ******* from Amazon.com.] I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

  I'm sorry to know that 2 items from Order ending with#**** were not delivered to your door.

  I've reviewed the details and see that our internal team has already sent the correspondence on the issue. Please note that we are not able to take additional actions, including overriding their decisions for next steps. Hence, I request that you please provide us with the Police Report.

  In this case, we are not able to provide any further information apart from this.

  We appreciate your understanding and hope to seeing you soon.
  
  Regards,
  *******
  Amazon.com
  *****************************
  

  
  

  Customer Answer

  Date: 03/27/2024

   
  Complaint: 21487251
  
  I am rejecting this response because I have informed Amazon on 4 separate occasions now that a police report will not be made by my local police because they advised that a report cannot be made if there is no proof that it was actually taken from my door step and the delivery NEVER MADE IT TO MY DOOR, therefore a police report will not be given to me. 
  
  If I do not have the reimbursement for my items or the items delivered, just like every other item from the order was delivered TO MY DOOR, I will contact my bank and report the transaction because this is just ridiculous. 
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:03/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm extremely sorry for disturbing you, but this message is my last hope...ASIN B0B18Y5GHK on the ******** marketplace was restricted on 4th September, 2023.It has been inactive for more than 6 months!!!I have made countless attempts to reinstate it:1) I have made changes to the content and now it is just a moisturizer!2) I have redesigned my package specially for the ******** marketplace,3) I have removed all prohibited claims, which can be prohibited in ******!4) I have provided tones of documents, photos and explanations 5) I have contacted support millions of times with appeals Below I have attached you my certificates:1) Certificate of Analysis 2) Test Report 3) ******************** Sheet 4) Photos of my product What else can I do? While I'm losing this money, my family suffers! I need to pay for schools and kindergartens, I need to pay rent for my flat. I beg you to help me! It is really important and urgent!please, Reactivate my ASIN B0B18Y5GHK on ******** marketplace

  Business Response

  Date: 03/27/2024

  This product has been identified as Natural Health Product (NHP) or drug product, and it is subject to the provisions of the the Food and Drugs *** ***** and its regulations. All NHPs and drug products must be licensed by Health ******, meet labelling requirements and comply with the terms of their market authorization. Amazon policy prohibits the sale or listing of unlicensed NHPs and drug products.Before submitting an appeal the seller will need to ensure the required labels, including the *** or NPN and the ingredient list, are clearly visible and uploaded to the product detail page and that all claims comply with the terms of the products market authorization.

  Customer Answer

  Date: 03/27/2024

   
  Complaint: 21487187
  
  I am rejecting this response because: As I have multiply responded and explained to Amazon Support -  this product is a moisturizer. Just a cream which can NOT be considered as treatment/ drug product/ Natural Health Product. Even according to the very first sentense of Amazon Policies regarding: 
  1) Amazon's policy for Cosmetics - ********************************************************************************************************************************************************************************************* The VERY firts sentense: Cosmetics are products that are usually rubbed, poured, sprinkled, or sprayed onto the body for cleansing, beautifying, or changing the appearance of the body. The cosmetics category includes products like SKIN CREAMS, perfumes, lipsticks, fingernail polishes, temporary tattoos, eye and facial makeup, shampoos, hair colors, toothpastes, and deodorants.
  
  ASIN B0B18Y5GHK - IS A MOISTURIZER!!! IT IS A SKIN CREAM!!!! ALL HE CAN DO IS TO MOISTURIZE!!!
  
  2) Amazon's policy for Drugs and NHPs - ********************************************************************************************************************************************************************************************* "This page covers drugs, controlled substances, and drug paraphernalia. A drug is a substance that is used to diagnose, cure, treat, or prevent diseases in people or animals. "
  
  What is the purpose of Day&Night Cream? To make skin moisturized! A drug substance is used to cure/treat/prevent disease. According to Cambridge English Dictionary: "Disease - (an) illness of people, animals, plants, etc., caused by infection or a failure of health rather than by an accident (**********************************************************************).
  So... what Ilness can be cured by Day&Night Cream???
  
  Please, help me to reactivate my ASIN B0B18Y5GHK  on ******** marketplace
  
  Sincerely,
  
  *****************************

  
  

• Initial Complaint

  Date:03/26/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I returned and item to Amazon and ask for a refund. I explained to Amazon via chat and phone conversation that the original payment account was not active anymore. Amazon attempted several times to refund to a card that was not active after being told its not active. I repeatedly explain I did not want the refund on a Gift Card but they put the refund on my gift card balance anyway. After I spoke with them on 3/22/24 they reversed that and requested a refund by check through the mail. I contacted Amazon on 3/26/24 and everyone was clueless. In February I had the same problem and had my refund issued to a different card with the same bank($1,396) but now they say they cant refund to a different card. I have been passed on from associate to associate in the chat section and over the phone the reps are clueless and the supervisors ****(who said he manually refunded my money to a new card) and ******* have not been any better. This is causing stress and frustration. I need to speak with the *** of Amazon or someone needs to contact him and let him know that his business is slowly falling due to customer service. Item was 2007/2024 Land Rover Range Rober floor mats last for of the order is 9060

  Business Response

  Date: 03/27/2024

  Hello *****,
  
  I'm ******* from Amazon.com.] I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

  I reviewed your complaint and I understand your concern with regards to the refund on order ending with #****.

  On checking, I see that our billing team has provided the available options to refund and you requested for invite to have my refund sent to your account.
  
  I'll be following up with them and once they respond, I'll reply to you with the details. I'd request you to please wait meanwhile.
  
  I hope this helps!
  
  Regards ,
  *******
  Amazon.com
  *****************************

  Customer Answer

  Date: 03/27/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 04/01/2024

  Hello *****,
  
  Thank you for your patience. Our billing team has requested that you reply to them with the preferred option so they can proceed accordingly.

  I hope this helps!
  
  Regards ,
  *******
  Amazon.com
  *****************************

  Customer Answer

  Date: 04/10/2024

  Good morning. I filed a complaint against Amazon about a month ago maybe 3 weeks but they have not responded nor have they settled this matter. I spoke to a representative last week and I was told I would hear something by 9 April on how I would receive my refund. This is getting to be ridiculous about $136.96 The chat reps are lost and confused , when I talk to a live person I am getting the run around. I just want my money so I can close out my Amazon account permanently. This is really frustrated me and causing my ** to rise and I suffer from ptsd and ** getting angry. All I want to do is resolve this matter by getting my $136.96 back. I requested a refund 2 months ago and explained to them my original payment was not active and please send to the new card on my Amazon account or send me a check but I do not want anything on my gift card balance and at first they did what they wanted to putting on my gift card balance. Just looking to end this
  

  
  

  Business Response

  Date: 04/11/2024

  Hello *****,
  
  I'm ******* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

  I'm sorry for the trouble you're having with refund for the Order#***-3784475-1149060.

  On checking, I see that we've already sent an email on April 10, 2024. For your convenience, I'm including email below:

  -----------

  Hello *****,
  
  This is ** from Amazon Billing Team. I hope this email finds you well.
  
  Thank you for contacting us back regarding your refund for order ***-3784475-1149060 and confirming you prefer a Paper Check to be mailed to you.
  
  We are pleased to advise you that we have introduced a new form of payment in which we will be able to process your (Declined) refund directly to your Bank Account.
  
  Should you wish to take advantage of this option, simply respond to this email indicating you would like an invite and we will be more than happy to send you an invite to upload your banking information.
  
  Rest assured that the information which you will be uploading on our Amazon Touchstone interface will be encrypted to ensure that it is secure and safe to send.
  
  Should you still prefer Paper Check to be mailed to you for your refund please reply to this email with the below required information (Please note: this information needs to come directly from your email address associated with your Amazon account).
  
  Include your full legal name (no Initials) and current physical mailing address (we regret to advise that we are unable to mail checks to a PO Box) please include your zip code.
  
  Check refunds are sent from our Seattle offices, using the U.S. ************** for domestic addresses and Airmail for international addresses. It can take up to 8-12 weeks for your check to be issued and delivered.
  
  I apologize for the inconvenience that this has caused you.
  ----------------

  Please reply to the email above with your preference so our concerned team can assist you further.

  We appreciate your understanding and hope to seeing you soon.
  
  Regards,
  *******
  Amazon.com
  *****************************

  Customer Answer

  Date: 04/11/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
       I received this same email on 31 March and still no invite 
  Sincerely,
  
  ***********************

  Customer Answer

  Date: 04/11/2024

  This issue has not been resolved. They are giving me the run around 

  Customer Answer

  Date: 04/11/2024

   
  Complaint: 21487129
  
  I am rejecting this response because:
  
  
     I filed the complaint on 3/26/24. I return the product on 3/11/24, the 3rd party received it on 3/15/24. My original payment was no longer active and I explain that to Amazon. I asked them what were my other options? They told me a gift card or a check. I repeatedly told them no gift card and they added money to my gift card balance anyway. That was corrected and an email was sent out stating they have a new way to resolve declined cards, just state invite so they can email me the new way to have refunds sent to an account. This was emailed on 3/31/24 then again today. 
     When I call I get the run around. I am literally getting the run around for $136.96. I am getting frustrated.
   
  Sincerely,
  **********************;
   
  

  
  

   

  Business Response

  Date: 04/14/2024

  Hello *****,
  
  I'm ******* from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
  
  I've reviewed your complaint and I'm sorry for the trouble you're having with refund for the Order#***-3784475-1149060.
  
  To help you with this issue, I've raised the issue with our concerned team and they will investigate and provide a response.
  
  I'll be following up with them and once they respond, I'll reply you with the details. I'd request you to please wait meanwhile. It may take 3-5 business days.
  
  I'd appreciate your patience and understanding.
  
  Regards,
  *******.

  Customer Answer

  Date: 04/14/2024

   
  Complaint: 21487129
  
  I am rejecting this response because: I have tried constantly to resolve this matter. I have repeatedly told Amazon DO not put any money on my Gift Card balance. I have received 2 emails stating there is a new way to refund money to a customers bank account but I have yet to receive more information to receive my money. I am also curious why it would take 4-6 weeks to receive a check. I returned the item on 3/11/24 and it was received by the 3rd party on 3/15/24. I have been getting the run around for a month with no type of resolution. In my opinion, Amazon is not trying to refund me or this would have been resolved. My opinion, the Owner/CEO of Amazon needs to be involved. I am one angry customer and its all over $136.96

  
  
  Sincerely,
  
  ***********************

  Customer Answer

  Date: 04/30/2024

  Good afternoon. Here is the email I received on 4/16/24. I follow all steps , confirmed all information and then spoke with a manager from the payment department stating I will receive my refund to my bank account. Not the debit card , the actual bank account. This was on or around the 18th  of April saying 7-10 business days. I called to get an update and they keep saying my card declined or I have 2 options to get the refund. Gift card(which I dont want) or a check that takes 4-6 weeks and its been 6 weeks Since I requested a refund. I am getting tired of the run around 

   

  ---------- Forwarded message ---------
  From: Amazon TouchStone <********************************************************>
  Date: Tue, Apr 16, 2024 at 7:20 PM
  Subject: You have been invited to Amazon Touchstone for your refund
  To: <*********************>

   

  

  Hello, You have been invited to Amazon TouchStone to start your refund process. It looks like you have an existing account with direct deposit details already entered. To begin the refund process, you must review your existing direct deposit details. You will be asked to log in with your Amazon.com account using j*********[email protected]. Start review   This notification was sent from an automated system and cannot receive any incoming emails. Please do not reply to this message. 2024, Amazon.com, **** or its affiliates

  

  Customer Answer

  Date: 05/07/2024

  Good morning. You can close the case out, Amazon refunded me today 7 May 2024
  

  
  

• Initial Complaint

  Date:03/26/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order date: Mar 9, 2024 Order # ***-5011524-8729048 Order total $81.87 Item: ZAYAKUZU Long Black Tulle Prom Dresses for Women Ball Gown Spaghetti Complaint-I have a previous complaint I filed a week ago regarding a different order but the same Bait and Switch with their return policy. Please see my photos that state that it is easy free returns. The seller wants me to pay for the return. Also the dress is not as described and is of awful quality.

  Business Response

  Date: 04/03/2024

  Hello,
  
  I am ******** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I'm sorry that the order you have received is not as expected. I've shared your feedback with the concerned team for the improvement.
  
  I see that the seller has received your return request however unfortunately they are unable to issue a prepaid label for the return. In this case, I request you to please return the order to the provided return address, make the payment for the return and share the receipt with us.
  
  Once the seller receives your return, we'll issue the refund for the order along with the shipping charges you will pay to the carrier with reference to the receipt you will share with us.
  
  I understand this is a hassle to go through this and I apologize for that. I appreciate your cooperation on this matter.
  
  Thank you for your understanding and patience.
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
  
  We look forward to seeing you again soon.

   

  Best regards,
  ********
  
  Amazon.com

  Customer Answer

  Date: 04/04/2024

  Hello-attached are photos of the shipping label, address I was told to ship to, and receipt, thanks 

  Customer Answer

  Date: 04/04/2024

  Hello-attached are photos of the shipping label, address I was told to ship to, and receipt, thanks 

  Business Response

  Date: 04/07/2024

  Hello,
  
  I am ******** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for writing back to us.
  
  I'm unable to see the return receipt for your order. If you have already returned it, please share the return tracking details along with the receipt for the payment you have made towards returning the item so that I can help you further.
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
  
  We look forward to seeing you again soon.

   

  Best regards,
  ********
  
  Amazon.com

  Customer Answer

  Date: 04/07/2024

  Hello, Here are photos of my receipt and the address to where the seller asked me to mail it to. 
  thank you 

  Customer Answer

  Date: 04/08/2024

  Here you go 

  Customer Answer

  Date: 04/08/2024

  Here you go 

  Business Response

  Date: 04/24/2024

  Hello,
  
  I am ******** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for sharing the return details with us.
  
  We have issued the full refund on your account along with the shipping charges you have paid for the order on April 22. The refund should reflect back on your billing statement as per the bank norms.
  
  I appreciate your time and patience on this matter.
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
  
  We look forward to seeing you again soon.

   

  Best regards,
  ********
  
  Amazon.com

• Initial Complaint

  Date:03/26/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 8 I order an item from them they took my money but two days later I was told. That it was cancel. Been waiting since that time to get my refund back from them but I havent received it. I have called about this matter but keep getting the run around from them

  Business Response

  Date: 03/27/2024

  Hello ****,
  
  I'm ******* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I'd like to apologize for the inconvenience caused.
  
  I've verified that your order has been canceled and you have not been charged we've just authorized. Please know that when you place an order, we contact your bank for a purchase authorization to verify but don't actually charge you until the order ships. Some banks may hold funds in your account for these authorizations even if the order is canceled. 
  
  You'll need to contact your bank for assistance. They can tell you why funds on your account may be unavailable and clarify how long they hold payment authorizations for online orders.
  
  We look forward to seeing you again soon.

  Regards ,
  *******
  Amazon.com
  *****************************

• Initial Complaint

  Date:03/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/10/2024, I placed an order with amazon.com for a sectional couch for my son, I forgot to change my account shipping address to that of my son. I reached out to Amazon within minutes of me discovering the mistake that had occurred. Amazon rep advised me that the order was cancelled, so therefore I went ahead and place another order and put the desired shipping address. After I arrived home I noticed that the Amazon Rep never canceled the initial order, so two payments were debited from my credit card. I then reached out to Amazon, for a second time and then I was told that the order could not be canceled because it was being prepared for shipment, ******* advised me that I would need to wait until the order arrived and then I should refuse the item. Okay, well the item was a "scheduled delivery" for 3/19/2024 between the hours of 2pm and 5pm..... the item arrived on 3/16/2024 @ 2:50pm via *** and I refused the deliver, as instructed. I immediately reached out to Amazon and spoke with someone named **** and he assured me that the refund was issued. Today, 3/26/2024, I reached out to Amazon yet again, but this time I was told that there was no indication of a refund being issued (per ****************). In fact, ****** told me that the *** tracking number wasn't accurate , but I was able to pull the tracking number up in the *** search app and I was provided with the step for step history of the item that was shipped and refusal. I then called back and spoke to another rep ***** and he flat out told me that there was nothing he could do for me until the system updates. I am not certain what has happened with Amazon's customer service in the past 365 days but their service sucks! I'm an avid amazon shopper and the way that I am being treated is unacceptable! My son received his couch on 3/18/2024 and when I check my amazon account it shows the couch as being delayed... this is a bunch of bologna cause like I said he received the couch on the 18th of March.

  Business Response

  Date: 03/27/2024

  Hello,
  
  I'm ******* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I have researched your complaint but wasn't able to find the Order# using the tracking details provided or the Account you asked about using the information provided.
  
  For your account's protection, we're only able to respond when we can confirm the request is coming from the account holder through the email address on the account.
  
  We would need you to write from the associated email of the account with the full order number and a detailed description of the issue for research.
  
  You can look up your orders online through Your Account ***********************/your-account).
  
  Note: Legal and privacy concerns limit the information we can release and to whom it can be released.
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
  
  We appreciate your time and patience in this regards. We look forward to seeing you again soon.

  Regards,

  *******
  Amazon.com
  ***********************************