Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,742 total complaints in the last 3 years.
21,236 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/29/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Order date Mar 26, 2024 Order #***-0787770-1614662 The order was supposed to arrive on March 27th The item was delayed 3 times.In which i contacted customer service to ask that this order be canceled and another item ordered. They canceled the item but did not reorder it.I have contacted them repeatedly to ask for the refund. They are refusing to give me.They have lied and now say that i have to fill out a incident report. Or they tell me I have to wait.This goes against there own policies. *** asked for a resolution they have refused to help. Hanging up the phone. Blocking my account from calling. Disconnecting chat. Pure refusal to help.
Business Response
Date: 04/02/2024
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Upon reviewing the complaint details, I see that you are referring to the order #***-0787770-1614662 regarding refund for the item.

Based on order details, the refund of $51.06 is processed back to your original payment method on Saturday, March 30, 2024.

You'll receive the refund within 3-5 business days.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
*****************************
Initial Complaint
Date:03/29/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed my order number 113-5228309-3598655 last Saturday it was due to arrive on Sunday. I never received my orders. There was 3 packages. I contacted customer service and someone was supposed to email me in 24 hours nothing. I would like a refund on my order I never received
Business Response
Date: 03/30/2024
Hello *****************************,

I'm ****** writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I have reviewed your complaint and refund of Order Total $43.36 has been issued to your original payment method for the Order ID ending with #**** on Saturday, March 30, 2024 at 7:17 AM (PDT).
Since the order was paid for by EBT card, it will be returned to EBT balance in 7-10 days.

I apologize for the inconvenience this has caused. Thank you for your understanding.

We appreciate your business and hope to have the opportunity to serve you again in the future.
Regards,

******
Amazon.com
*****************************
Customer Answer
Date: 04/02/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************
Customer Answer
Date: 04/02/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************
Customer Answer
Date: 04/06/2024
It has been 7 days still no refund on order 113-5228309-3598655 I want my refund as promised.

Business Response
Date: 04/07/2024
Hello,

I am Naveen from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your email and completely understand your disappointment with the refund. To help you with this, I request you to write back, which item are you referring to from the order ID: ******************* and tracking shows as items were delivered, can I know the reason for refund.

I realize asking you to contact us again would be inconvenient. However, Please understand that I would like to resolve this issue at your satisfaction and appreciate your understanding.

Thanks for your patience and understanding in this regard. Please feel free to contact by replying to *********************************************** if we can be of further assistance.
Customer Answer
Date: 04/08/2024
hello I did not receive my orders. I was told on March 30th that a refund would be there on my food stamp card in 3 days. It's been 9 days and no refund.
Complaint: 21502891

I am rejecting this response because:

Sincerely,

*****************************
Customer Answer
Date: 04/08/2024
Hello I did not receive my packages. It did say delivered but we did not receive them. I contacted Amazon immediately and they was suppose to issue a refund. I have yet to receive my refund
Business Response
Date: 04/09/2024
Hello *****************************,

I hope this Email finds you well. Thank you for writing back to us.

Our account specialist team has contacted you on March 18, 2024 8:21 PM with subject line Your Amazon.com Inquiry. Please reply to that with required information. They will take further action on this.

We look forward to hear from you.
Regards,

******
Amazon.com
*****************************
Customer Answer
Date: 04/09/2024
I checked my nessages I did not receive a message from the specialist team Complaint: 21502891

I am rejecting this response because:

Sincerely,

*****************************
Business Response
Date: 04/14/2024
Hello,

We have denied the customers request for a refund.

Consistent with Amazons Conditions of Use, Gift Cards that have been obtained, used, or applied to an Amazon.com account in violation of our terms and conditions may be voided by Amazon. Amazon further reserves the right to suspend or terminate the ability to use Amazon services, cancel or limit orders, and to bill alternative forms of payment if we determine that a Gift Card was obtained, used, or applied to an Amazon.com account in violation of our terms and conditions.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.

We notified the customer of this decision by email on 04/14/2024.

Sincerely,

****
Amazon.com
Customer Answer
Date: 04/14/2024

Complaint: 21502891

I am rejecting this response because: I did not receive my order I have been told I would receive my refund and now you deny it?

Sincerely,

*****************************
Initial Complaint
Date:03/29/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order with Amazon on February 17, 2024, for a trading card game collector booster box (Order Number 112-3763257-0244253). The box, upon arrival, was found to be previously opened with valuable cards missing. I initiated a refund on February 19th and completed the return on February 24th, with the package dropped off on February 28th.Approximately a month later, I was informed by Amazon of 'abnormal activity' on my account and was requested to upload a valid government-issued ID to a third-party service to proceed with my refund. This request was both unexpected and concerning, especially as no specific details about the alleged abnormal activity were provided.Furthermore, throughout this process, my interactions with Amazon customer support have been unhelpful. The responses I received were largely generic and did not address my specific concerns. After this incident, Amazon had assured me that such an issue would not recur, yet I just recently faced the same problem of the box being previously opened with valuable cards missing.The current situation is as follows: my refund of $215.51 remains unprocessed, and I am faced with a demand for personal identification without adequate justification. This has resulted in a frustrating and unresolved customer experience.
Business Response
Date: 03/29/2024
Hello ****,

I'm Sahitya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I apologize for the inconvenience that you've experienced in this case.

I would like to inform you that our specialist team needs to verify your identity before we can consider your request for a refund or replacement.

Because we noticed abnormal activity on your account, we are undertaking an investigation of your account. The first part of this investigation involves need your ID before we can proceed with your request for a refund.

We may also request additional information before granting your request. Amazon takes all security-related matters very seriously and your account security is our top priority.

Please be assured we have policies and security measures in place to ensure that your personal information remains secure.

Once you have submitted your information through the secure customer portal, it will take us 3 business days to determine an outcome. At that point, you can contact us to learn the outcome of the investigation.

You can contact our team through your Amazon profile. To do so, go to "Amazon Customer Service":
*****************************************

Thank you for your understanding. Have a great rest of the day!

Regards,

Sahitya
Amazon.com

*****************************

Customer Answer
Date: 04/05/2024
Is it common for a business to require your ID for a refund while being extremely vague about what details they actually need?
Initial Complaint
Date:03/29/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought this dissent pumice cleaning stone with A hand toilet bowl cleaning hard When I first took them out of the bag, it felt like there was sand everywhere and then when I used them in the toilet, it didnt work and it scratched up my toilet so I called Amazon and told them and they told me to send them back, which is disgusting because they were already usedso I wanna file complaint from Amazon and seller because thats gross to send them back because they will probably resell them again and then I told him my toilet was scratched up and they said they werent paying for it so now I have a scratch toilet behind using them and I think that they should pay for me to have a new toilet
Business Response
Date: 03/30/2024
*********************************************,

I'm ****** writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I have reviewed your complaint in details and I am sorry for the inconvenience caused with DISIWENE Pumice Cleaning Stone with Handle Toilet Bowl from order ID ending with #****.

Refund of $5.95 has been issued on Saturday, March 30, 2024 at 9:43 AM (PDT) to your original payment method. In most cases, once a refund has been submitted, the issuing bank will post it to your account within 3-5 business days. You can dispose the item.
Please go through Conditions of Use in our help page to know more about consequential damage. *****************************************************************************************;
You can contact the seller for more information by visiting: ***********************************************************;
Thank you for your understanding and cooperation.

Regards,

******
Amazon.com
*****************************
Initial Complaint
Date:03/29/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear BBB and Amazon Teams:I am ************************* owner of Amazon Seller Account Rain Aroma and MERCHANDISING GROUP LLC with following Registered Details: Merchant Token: A21M20Y6X2PB6 Registered Email: ********************************* B0CG8MTHRD,B0CG8NKGMP,B0CG8NSQCQ,B0CG8NWF58,B0CG8M4S44 Our listing got deactivated with reason claiming to be treatment or cure, even though this is just essential oil. After that, we changed all detailed pages and titles with our images per discussion with Amazon Account Health and Listing and Catalog team, all words which are asked to be removed doubtful removed fully New images were uploaded with labels of intrigants as well. But our submission is getting rejected again and gain even though both the Account health and catalog team agree that listings are as per requirements now.We request you to please review our listing and activate our listings, so we can continue our private label on Amazon *** Marketplace as per policies because deactivation of listings causes loss to our business and Private Label Thanks!Rain Aroma *************************
Business Response
Date: 03/31/2024
This product has been identified as claiming to be a treatment, cure, or remedy for sleep disorders such as insomnia and sleep apnea and are prohibited unless they have been approved by the **** To be considered for reinstatement, please remove the prohibited disease claim from the detail page, upload product images (all sides), along with the product packaging and ingredient list (should be present on packaging) on product detail page and appeal the restriction.
Customer Answer
Date: 04/02/2024
Dear Amazon and BBB Teams,

We are reaching out again with additional information regarding our previous complaint, as the responses we've received thus far seem to be automated and not addressing the specifics of our case.
The product in question is not a cure or treatment but rather as ************* for Diffusers.

We have diligently followed your instructions and updated all titles, details, and images accordingly. Here is a sample of the updated information for one of our ASINs:

Title:Rain Aroma 4-Pc Home Aroma Set - Diffuser Oils *************s Set, Elevate Your Space with *********************** ********* Gifts For Women

Description:Embark on a transformative journey with Rain Aroma Diffuser Oils, a symphony of nature's finest elements. In each 0.33oz glass bottle, a harmonious blend of lavender, eucalyptus, and clove creates an aromatic masterpiece. Immerse yourself in nature, with ingredients that speak to the soul. Your Mood Odyssey Unleashed begins with Rain *****'s mood-enhancing oils, designed not just as scents but as an odyssey of emotions.

There is no indication of contradictory language in either the title or description. Both our Catalog and Listing Teams, as well as our Account Health Team, have confirmed multiple times that our listings and images now comply with all requirements.Despite these efforts, our listings remain deactivated, causing significant financial losses to our business.

We have attached images once again to demonstrate compliance.

We urge both Amazon and the BBB Team to thoroughly review the details provided and promptly reactivate our listings, as they are fully compliant with all policies.

Thank you for your attention to this matter.

Sincerely,
*************************

Rain Aroma
Customer Answer
Date: 04/02/2024
Dear Amazon and BBB Teams,

We are reaching out again with additional information regarding our previous complaint, as the responses we've received thus far seem to be automated and not addressing the specifics of our case.
The product in question is not a cure or treatment but rather as ************* for Diffusers.

We have diligently followed your instructions and updated all titles, details, and images accordingly. Here is a sample of the updated information for one of our ASINs:

Title:Rain Aroma 4-Pc Home Aroma Set - Diffuser Oils *************s Set, Elevate Your Space with *********************** ********* Gifts For Women

Description:Embark on a transformative journey with Rain Aroma Diffuser Oils, a symphony of nature's finest elements. In each 0.33oz glass bottle, a harmonious blend of lavender, eucalyptus, and clove creates an aromatic masterpiece. Immerse yourself in nature, with ingredients that speak to the soul. Your Mood Odyssey Unleashed begins with Rain *****'s mood-enhancing oils, designed not just as scents but as an odyssey of emotions.

There is no indication of contradictory language in either the title or description. Both our Catalog and Listing Teams, as well as our Account Health Team, have confirmed multiple times that our listings and images now comply with all requirements.Despite these efforts, our listings remain deactivated, causing significant financial losses to our business.

We have attached images once again to demonstrate compliance.

We urge both Amazon and the BBB Team to thoroughly review the details provided and promptly reactivate our listings, as they are fully compliant with all policies.

Thank you for your attention to this matter.

Sincerely,
*************************

Rain Aroma
Customer Answer
Date: 04/04/2024

Complaint: 21502733

I am rejecting this response due to the following reasons:

The product in question is simply an essential oil for a diffuser and not a medicinal product claiming to cure any ailment.

We have diligently updated the title, details pages, and pictures in accordance with the stipulated requirements. However, we continue to encounter issues with automatic responses, OR our listing is not getting updated from back end.

Both the Account Health Support Team and the Catalog Team have confirmed that our listings are now compliant.

Sincerely,

***************************:

Business Response
Date: 04/06/2024
Greetings from Amazon,

Please advise the seller to make a full update on the feed file.

- To download an inventory file: **************************************************************************************
On the previous link, look for the categories of your product, select Advance template and click on Generate File.
- To complete an inventory file: How do I Fill Out a Template? ***********************************************************
- To upload an inventory file: Upload your inventory file, *****************************************************

Once submitted, in case you need assistance on the file you can open a new case and provide the Batch ID.

- Update your listing, **********************************************************

Please make sure you enter all the information of the *****
Customer Answer
Date: 04/15/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

The listing is activated through internal escalation. Thanks BBB and Amazon Teams.

Sincerely,

*************************
Initial Complaint
Date:03/28/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Thursday, March 21 at 12:35PM I bought an AirBNB Gift Card on the Amazon website. I was waiting to get the card in my mailbox, but instead, I received that day at 12:49 PM an email letting me know that my account was on temporary hold. I do fill out their form online, but apparently what I gave as proof (a copy of my credit card bill) was not enough, so I sent as requested the second time a copy of my driver's license.On Monday, March 25 at ****** I got an email titled: "Your Amazon.com account has been reinstated", but when trying to login to the website, I get an error "Account Closed". I tried to call the customer service support, which gave me an email ****************************** on which I tell them that I got this email letting me know my account was reinstated but instead I am stuck with a closed account. They answered that: "We had already implemented the appropriate resolution and sent you an email with further guidance." - note that I never received such email. I tried to send a new email to them but they are now not responding anymore.I am stuck with a closed account for no valid reason, and all my amazon devices are now unusable.
Business Response
Date: 03/30/2024
Hello,

We have reinstated this customers buyer account. We sent an email to the customers registered email address on 3/25 confirming account reinstatement.

Sincerely,
Amazon.com
Customer Answer
Date: 04/02/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,

*********************
Initial Complaint
Date:03/28/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
112-6579637-5010623 I placed this order on 28-Mar-24 and scheduled it for delivery on 4-Apr-24. I immediately needed to cancel the order because Amazon failed to abide by the scheduled delivery date. These food items are being sent to a correctional facility. The facility allows for a maximum of three packages a month at a maximum weight of 40 lbs. Because of the way Amazon handled the delivery, it was possible it could have been delivered in March and the order would have been destroyed bt security. a $200 order no less.Amazon allows customers to chose the delivery date. No where does it state the customer risks the order being delivered early. I have a snipping tools video reocrding of the entire order which demonstrates when I scheduled the order. I am prepared to upload the video to ****** CLoug nd to send it to Amazon corporate office and the BBB if needed. I want someone from your corporate office to contact me regarding the ongoing logistics problems. I spend close to $300 a month with Amazon and expect better and more reliable service than this. Amazon needs to abide by their advertising.
Business Response
Date: 04/04/2024
Hello *********,

I'******************* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Im sorry your delivery was expected before your Amazon Day. We always attempt to deliver on your chosen day. However, fast fulfillment and shipping can sometimes result in items arriving early. We are working towards improving this experience and appreciate your feedback about Amazon Day.

Note: Please don't make any changes after placing the order.

Customer feedback like yours is very important in helping us continue to improve our website and services.

Thanks for your understanding.
Initial Complaint
Date:03/28/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Paid $31.12 on 3/22/24 for defective item on Amazon. Ordered same item as replacement on 3/26/24 but paid $41.32 on Amazon. Returned defective item and received refund for $31.12 on 3/28/24. Talked to multiple agents via Amazon **************** Chat about the price difference between defective item and replacement item. One agent on 3/26/24 said they would refund me $12 for the price difference but that refund would be limited to certain purchases. I declined. Same agent countered by offering $31.12 credited to my Amazon Gift Card Balance within 24 hours (on top of the $31.12 for the actual defective item *************) "to compensate all of this inconvenience". I agreed. $31.12 was credited to my Amazon Gift Card Balance on 3/28/24 for the return (as I stated earlier) but nothing was credited for the price difference after two days. Most recent agent said "We don't offer price match. I'm sorry for the wrong information you received." and offered no further remedy. I was originally happy to just get the $10.20 price difference but now I want Amazon to uphold their offer of $31.12 for the price difference on top of the $31.12 already refunded.
Business Response
Date: 03/30/2024
Hello ******,

I'm ***********;writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I have reviewed your complaint and I am sorry for the inconvenience caused with your order ID ending with #****. I see that refund has been issued for it to your gift card balance on Thursday, March 28, 2024.

As the first order was defective and replacement was not an option, you had to reorder it with higher price. I have issued gift card balance of $10.20 to your account.

The current gift card balance on your account is $41.32.

You can view your balance and usage history in Your Account here:*************************************************

I apologize for the inconvenience this has caused. Thank you for your understanding.

We appreciate your business and hope to have the opportunity to serve you again in the future.
Regards,

******
Amazon.com
*****************************
Customer Answer
Date: 04/02/2024

Complaint: 21502412

I am rejecting this response because:
While I am happy that I was rightfully reimbursed the price difference for the replacement of a defective item, I am still very disappointed that Amazon Customer Serive made a conciliatory offer that was not honored. The offer as documented in the chat transcript would reimburse an additional $20.92 on top of the $10.20 already refunded.

Sincerely,

***************************
Initial Complaint
Date:03/28/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
account with 2400$ wrongfully and illegal restricted if my account is not restored then i will be forced to take legal action, my gift cards were valid and were redeemed on amazon already and the gift card issuer will not issue a refund as they informed me to contact amazon.com
Business Response
Date: 04/06/2024
Hello,
We have reviewed the customers buyer account and require more information to complete our review. We are unable to accept customers request for a refund without the information.
We have requested the necessary information from the customer via email. We sent this request to their registered email address on 04/06/2024.
Sincerely,
***
Amazon.com
Initial Complaint
Date:03/28/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon is requesting private information; they want me to send them my ID and are holding my refund. They stated they would issue me a refund on 3/24, and they have confirmed receiving it. However, they are refusing to give me my money back unless I send them private information. This violates my rights as a consumer in **********.
Business Response
Date: 03/29/2024
Hello ****,

I'm Sahitya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I apologize for the inconvenience that you've experienced in this case.

I would like to inform you that our specialist team needs to verify your identity before we can consider your request for a refund or replacement.

Because we noticed abnormal activity on your account, we are undertaking an investigation of your account. The first part of this investigation involves need your ID before we can proceed with your request for a refund.

We may also request additional information before granting your request. Amazon takes all security-related matters very seriously and your account security is our top priority.

Please be assured we have policies and security measures in place to ensure that your personal information remains secure.

I see ID was submitted on March 28, 2024. Once you have submitted your information through the secure customer portal, it will take us 3 business days to determine an outcome. At that point, you can contact us to learn the outcome of the investigation.

You can contact our team through your Amazon profile. To do so, go to "Amazon Customer Service":
*****************************************

Thank you for your understanding. Have a great rest of the day!

Regards,

Sahitya
Amazon.com

*****************************

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