Complaints
This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 58,846 total complaints in the last 3 years.
- 21,963 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/17/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed an order for 2 books from Amazon. I have not received them and received a email the there was a problem with the delivery. I have ordered many times from Amazon and never had a problem. I tried to call and speak to someone about this but have had no success. I want a refund of $38.72Business Response
Date: 08/23/2022
Hello ****,
I am ***** from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
We're sorry for the inconvenience you've had with your recent books Order.
Up on checking, I see that the Order has been marked as delivered on August 20th.
We apologies for the inconvenience caused as it's delivered late.
You can check the status of your order in Your Account, here:
https://www.amazon.com/gp/css/summary/edit.html?orderID=113-6954179-5247423
We appreciate your business and hope to have the opportunity to serve you again in the future.
Regards,
*****
Amazon.com
http://www.amazon.comInitial Complaint
Date:08/17/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Greetings! Brand: EM Parts I am the owner of Amazon seller account EM Parts. On 05/17/2022, I filed the trademark application to the ***** with serial number ********. On **/**/2022, I tried to enroll this trademark in the Amazon Brand Registry. I've been selling on Amazon for years, and I spent a lot of time and effort protecting my business. However, now, I still do not have access to the Amazon Brand Registry account and can not run my business on my own. Also, right now, highjackers are selling counterfeit through our listing. And we cannot stop their violating behavior because of the absence of the Brand Registry account.As soon as I got my BR application rejected, I appealed several times to resolve this issue with Amazon. I sent the Amazon Brand Registry Team all the necessary documents, such as invoice, manufacturing agreement, USPTO filing receipt, and photos of goods, and answered all their questions. Amazon Brand Registry Team declined our application because of the unhealthy selling account. However, account health is better and better during all the waiting periods. And now we have no opportunity to renew the appeal.We have been contacting Amazon through Case ************* and Case *************. Due to the latest answer, we have to wait 45 days to get the answer. All deadlines were missed, and we can not wait anymore. I hope you will understand my situation's complexity, and I rely on your help.Thank you in advance.Best regards,****************Business Response
Date: 08/22/2022
Greetings from Amazon Services,
I understand that selling partner wishes to continue with approval of brand application with "********".
The seller received a BR Enrollment Application information and was rejected due to account status. Therefore, I have confirmed that selling partner have an unhealthy selling account for MX account.
They may need to appeal an action taken on their selling account by submitting an appeal by clicking the Reactivate your account button in the Account Health (https://sellercentral.amazon.com/performance/dashboard)
After they have completed the necessary appeal/confirmation of health account status, a new appeal process can be complete via Brand Registry account.Customer Answer
Date: 08/23/2022
Complaint: 17730047
I am rejecting this response because:
Greetings!
I do appreciate your help regarding case 17730047.
Amazon Brand Registry Team answered, and I confirmed that we had an unhealthy account status. However, the status has been good for over a month (screenshot attached). Therefore, we overcome the reason for rejection. That's why we ask you to confirm our ** application.
Also, the ** team asked us to appeal through the button reactivate your account. Unfortunately, I cannot find this button.
The Brand Registry case is already closed, and I cannot send anything through it.
Due to our particular account health, my account is ready for the brand registry enrollment.
In case I can provide you with additional information, just let me know.
Sincerely,
****************Business Response
Date: 09/14/2022
Greetings from Amazon Services.
After the investigation was completed, we are glad to inform that the application for the Brand "EM Parts" is now approved. The Seller should be able to see the Brand at their Brand Registry account.
Access to their account is found here: https://brandregistry.amazon.com/
Their brand now has access to various Amazon Brand Registry tools, which help you actively protect your brand on Amazon from listings and sellers that attempt to infringe on your intellectual property rights. Here are some of the tools available to you in Amazon Brand Registry.
Report a violation: If you come across a potential violation, you can submit a complete, and accurate report by using the report a violation tool (https://brandregistry.amazon.com/brand/report-a-violation).
Add access to other marketplaces: If you are already enrolled with Amazon Brand Registry in one country, you can add new user accounts, manage local ********************** listings, and get local language support from Brand Registry specialists in additional countries by following these steps:
1. From the Brand Registry page (https://brandservices.amazon.com/), click the flag in the top-right corner to select the country you would like to add a new user account.
2. Create a new Brand Registry account for the country youve selected using a different email address.
3. Sign in to your existing approved Brand Registry account, and then go to "Brand Registry Support" (https://brandregistry.amazon.com/cu/contact-us).
4. Select Update your brand profile, and then click Update role or add new user to account.
5. Fill out the form using the email address for the new account youve created, and click "Send".
6. Brand Registry will send a confirmation email once the new user account has been added.
Manage your Brand Registry account:
1. The widget on the left side of your dashboard shows all your enrolled brands at a glance. You can also enroll a new brand (https://brandregistry.amazon.com/brand/enrollment) from this widget.
2. Your Case Log (https://brandregistry.amazon.com/gp/case-dashboard/lobby.html) includes the details of any Brand Registry Support cases you have submitted.
3. Your Submission History (https://brandregistry.amazon.com/brand/submission-history) includes the details of the violations you have reported and their corresponding statuses.
For details on what we can help you with, read our overview page (https://brandregistry.amazon.com/gp/help/help.html?referral=A1WQKOA6VUF7Q3_A3UYRXYEROJIR4).
In addition, Amazon offers an exclusive set of brand benefit tools to sellers who are brand owners. These tools can help your brand improve conversion and drive discoverability.Regards
Initial Complaint
Date:08/17/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Greetings,I am writing concerning ASIN: B006MQLEGK and I want to remove the customer complaint because it was sent in **************************** declined my Appeal but I got all proof of innocence, please review them carefully. I attached: 1) an Appeal where I described what happened, 2) an invoices for 365 days where the product`s SKU is R4WIB, 3) my supplier's recommendations about expiration date that is three years and after opening the package is one year.My ASIN: B006MQLEGK is fully compliant with Amazon policies, as there are no expired products. I kindly ask to remove the complaint from ASIN and reactivate it.Best regards, ***********************, Homedium LLCBusiness Response
Date: 08/22/2022
Hello
Thanks for contacting us. We recognize how crucial it is for their business to get the **** reactivated.
The plan of action provided by requester has been reviewed and accepted, they may continue to offer these items on Amazon:
****: B006MQLEGK
Title: 4 Winds Herbal Blend
We do recommend the seller referring to the seller performance notification received on August 18, ****************************************************** making the offer available.
Regards,Customer Answer
Date: 08/31/2022
Hello,
I confirm this complaint has been resolved
Best regards
Initial Complaint
Date:08/17/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Bought multiple items from Amazon a month ago and returned some two weeks later (mid June). Multiple items where apparently received but two Im now being charged for because Amazon claims they havent received them. I purchased multiple of one item and I am being charged for one, even though all were sent back. Tracking is now expired for returns. This is a poor way to conduct business.Business Response
Date: 08/20/2022
Hello ***,
I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
I'm sorry for the trouble you had with the order.
I've checked and see that the charges for non receipt have been refunded on Wednesday, August 17, 2022 in the amount of $26.84 and $35.46. The refund can be seen within 5 business days.
I've also forwarded the feedback to the returns team so that they can investigate what happened and ensure to improve in future.
Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
We look forward to see you soon.
Regards,
Praveen M
Amazon.com.
http://www.amazon.comInitial Complaint
Date:08/17/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hi,I returned below two items in ORDER # ***-8396901-3474628 1. Melnor 95548-IN Multi-Adjustable Garden Above Ground Sprinkler System Kit, Watering Set - On July 22nd, received by Amazon on July 28th. Here's the tracking details: https://wwwapps.ups.com/WebTracking/track?track=yes&trackNums=1ZR9Y4179067285717&requester=ST/trackdetails 2. Aqua *** SJI-TLS18 3-Way Turbo Oscillation Lawn ********** ******** ****** Flow Control (Packaging May ****** Returned this item in Aug 2nd. Not sure why there's no update from **** Here's the tracking details: https://wwwapps.ups.com/WebTracking/track?track=yes&trackNums=1Z9E8W939038928223&requester=ST/trackdetails I followed up thrice by now for refund on these items. Last time, I was told that I would receive a refund in 48 hours, since this has been assigned for specialty team to review. Today, when I called, the supervisor hung up on me, saying that the customer service on chat provided false information. And she would send me a link to the return policy and she won't be able to help **** paid these with my gift card, and I was only expecting it to be refunded to my gift card balance. Why do I have to wait for refund and keep on following for items already received by Amazon. In fact, I was always told by customer service that I would receive my refund as soon as the carrier receives the return. I'm a prime customer and was not expecting this from ********************** ***************** First, I had to follow up many times for refund. Second, I am being told different things by different person. Third, every time, I reach out, I am told the last person did not give correct information. And on top of all, the unprofessional behavior by supervisor. She just hung up on me today over phone call.I've done lot of purchases over years and never felt like this. I don't think I would be extending my prime benefits, as I think Amazon is loosing it day by day. ******* and Target are way better. This is what I get paying the prime membership fees.Business Response
Date: 08/21/2022
Hello Abhishek,
I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
I'm sorry for the trouble you had with the order and customer service.
I've checked and see that your order was refunded on August 11, 2022 for the item "Melnor 95548-IN Multi-Adjustable Garden Above Ground Sprinkler System Kit, Watering Set".
The item was returned in damaged condition. The refund was issued to the gift card balance.
Once processed, you'll also be able to see the refund request here:
https://www.amazon.com/gp/css/summary/edit.html?orderID=114-8396901-3474628
Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
We look forward to see you soon.
Regards,
Praveen M
Amazon.com.
http://www.amazon.comCustomer Answer
Date: 08/24/2022
Complaint: 17729775
I am rejecting this response because:Hi Praveen,
This is so not true.
1. The refund was issued y'day on Aug 22nd. I purchased two of these and you guys received it on July 28th and 29th. One was refunded on Aug 11th after several communication. And the second was refunded on Aug 22nd. Also, the items were not even opened by me. I re-ordered as there was a price diff and returned as-is without even opening it. I've never ever returned anything damaged, unless it it was delivered damaged inside the box. In fact, I called this out in the return process as well that it was unopened.
2. I'm still waiting for refund on this item, for which I still do not see any response. Aqua *** SJI-TLS18 3-Way Turbo Oscillation Lawn ********** ******** ****** Flow Control (Packaging May ****** Returned this item in Aug 2nd and you've received it on Aug 17th. Here's the tracking details: https://wwwapps.ups.com/WebTracking/track?track=yes&trackNums=1Z9E8W939038928223&requester=ST/trackdetails.
All this hassle from more than a month now, being a prime member and paying monthly subscription fee. So, I was also expecting you to refund my last month prime membership. However, that's okay, if you're not willing to. You lost one customer for sure, if not more.
And yes, I did try to contact you guys before on [email protected]. However, there was no response from Amazon.
Sincerely,
***************************Business Response
Date: 08/31/2022
Hello Abhishek,
I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
I'm sorry for any misunderstanding in this case.
I've checked and see that your refunds of $37.72 and $37.72 were refunded on Monday, August 22, 2022 and Thursday, August 11, 2022 respectively. The refund usually shows up within 5 business days from the date of refund.
Further, I would like to confirm that I've issued a refund of ***** USD towards the Prime subscriptions charges. You will see the refund in 5 business days in your original payment method.
Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
We look forward to see you soon.
Regards,
Praveen M
Amazon.com.
http://www.amazon.comCustomer Answer
Date: 09/04/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Thanks for taking the effort to resolve the issue. Here's my honest feedback from being an Amazon customer for more than a decade now. I see few things with Amazon, which has changed recently and not in right taste:
1. Refund is way more tedious and you always have to keep track of it as it takes way more time. Once it showed refund with no money refunded, for which I had to follow up to get it sorted. This is now becoming a pattern with Amazon. Of course, I had to sought this route, this time to get a proper resolution. In this case, there were 3 items that were returned unopened and I had to wait for more than a month to get refund in amazon gift card. Previously, with Amazon, if I used gift card, I used to get the refund with few days from the time, I dropped an Amazon package at carrier or if carrier picked up the package.
2. **************** and Supervisor on chats/calls are taking least effort to understand and resolve the issue. This time it was a nightmare as I had to follow up many times over chats and calls and the last supervisor on call even hung up on me, when I was just asking for refund, with no disrespect, for items already received by Amazon a month back.
3. **************** and Supervisor on call bluntly refute the chats/calls discussions happened with past representatives, saying they gave incorrect information. So, every time, the person would say, the last person gave incorrect information. For me, this happened, over and over this time, every single time I called/chatted.
All this being a prime customer paying subscription fees and spending thousands of dollars on purchase. The only reason I loved Amazon was customer service and seems like ********************** is loosing it there big time these days. Other competitors like Target and ******* are doing way better in customer service. I never intended nor want to use BBB in future, to resolve the issue.
Hope the feedback is helpful and would help improve Amazon customer service. Thanks again to help resolve the issue.
Sincerely,
***************************Initial Complaint
Date:08/17/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Amazon.com offered me as a Amazon Prime Member a Paramount+ Premium subscription on Amazon Prime Day 2022 for .99 cents for 2 months. What the misleading offer does not state at all is that one cannot access all the shows, films, sports, live events, news and bonus features on Paramount+ Premium App through the Amazon Prime Channel. I have been forced to pay $4.99 to subscribe Paramount+ Essential and $9.99 to Paramount+ Premium access all the shows, films and bonus features on Paramount+ Premium App. When I asked Amazon Prime to refund the $4.99 I paid to access the Paramount+ Premium App they did so the next day, but a week later they cancelled my access to the Paramount+ Premium App they originally agreed I should have access to because I already had access to Paramount+ Premium through Amazon Prime because I paid the .99 cents for 2 months Paramount+ Premium Amazon Prime Deal **** deal. And after I paid $9.99 for a new subscription to the Paramount+ Premium App I was again promised that Amazon Prime would refund the $9.99 I paid but leave the Paramount+ Premium App active because I already paid the .99 cents for 2 months Paramount+ Premium Amazon Prime Deal **** deal. I want Amazon Prime to pay me in advance several months to subscribe to the Paramount+ Premium App. I was fraudulently lead by ********** to believe as a Amazon.com Prime Member on Amazon Prime Day 2022 that their .99 cents for 2 months Paramount+ Premium Amazon Prime Deal **** deal would allow me to have the same access to all the shows, films, sports, live events, news and bonus features on Paramount+ Premium App.Business Response
Date: 09/01/2022
Hello Money,
I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
First, I'm so sorry for the frustration this matter has caused. I'd like to assure you I've reviewed all of our previous correspondence and I can see we haven't adequately addressed your concerns. I hope I can be of some help to you.
Please allow me to explain, Prime Video Channels are different subscriptions than third party app subscriptions. This means that a subscription to the Paramount + Premium channel can only be used via Prime Video on the Tab "Channels, it can not be used on the Paramount+ Premium app, as it is not compatible.
Same happens with the Paramount+ Premium app subscription, it can only be used on their third party app, and won't be compatible to use on Prime Video.
If you subscribe via Prime Video, that subscription only covers the content on the Prime Video Channel.
If you subscribe via a third party app, that subscription only covers the content on the app.
I apologize but we are not able to provide refunds in advance or before an order is made, we do not have that option on out side.
As an alternate solution we can issue an amount of $50 to your Amazon Gift Card Balance as a goodwill gesture. Amazon Channel subscriptions can not be payed with the gift card balance but you will have this amount of money to spent on any other order as you desire.
Thank you for choosing Amazon. Your experience here has been highly unusual and is not at all typical of what you can expect when shopping with us. You're a long-time and valued customer of **********************, and I hope you'll give us another chance.
Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
Regards,
Praveen M
Amazon.com.
http://www.amazon.comCustomer Answer
Date: 09/10/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Initial Complaint
Date:08/17/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Date of transaction was May 12, 2022. I ordered (2) *********** banana tree plants for a total of $36.27. That price included shipping also. I received (1) plant weeks later instead of (2). I waited a few days to see if the other plant would arrive and it didn't. After numerous times of trying to get a hold of someone through Amazon emails or 9 Greenbox (that's the company selling the plants), I told them That I didn't get the second plant. I had to email pictures of the package the plant came in, the shipping receipt and a picture of the plant. A couple of weeks later, I got a message that 9 Greenbox was going to send me another plant. I waited, and to this day I still haven't received the second plant. I just think it's justified that I at least get a refund for half of the total cost. The order number is #***-9097422-0594629. The tracking number is #****************. As for account numbers, Amazon doesn't give you an account number. I think that I am entitled to a refund of at least half of the bill, because it's too late for another plant because it will not survive the winter now. Thank you.Business Response
Date: 08/24/2022
Hello,
We have reviewed the A-to-z Claim associated to order 111-9097422-0594629 and determined to issue a full refund to resolve this matter. The complainant/buyer has been notified of this outcome.
Customer Answer
Date: 08/25/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Initial Complaint
Date:08/17/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Dear Better Business Bureau Team,I am writing today out of desperation. My Amazon account was suspended due to an error with one product. I am shocked Amazon seems to have a one-strike and you are out policy. For a time, I thought Amazon would work with me. I was asked to provide invoices and letters of authorization from my supplier and the brand owner, which I did. It has not made any difference. I am jumping through hoops, and all of my efforts are being ignored.I admit that I made an error when bunding this product, and the customer received the wrong combination of products. This in no way makes these products inauthentic, which is what I am being accused of. I have the full permission of the Brand to sell this product, and it is absolutely authentic. I am hoping Amazon will see I am taking this situation seriously and have learned from my mistake. I have done everything in my power to make this right and would appreciate a second chance.Business Response
Date: 08/23/2022
Hello,
We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 23rd August 2022.
Thanks, Amazon.com Seller Performance
Initial Complaint
Date:08/17/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Ive spent 2 days on the phone with Amazon, speaking with 5 different agents because I forgot my password and my number has been changed. When I tell you every rep I spoke with was rude, I absolutely mean it! They put me thru a 20 minute verification process. The more I answered correctly the more questions they asked. One agent even asked me for the serial number off the fire stick I purchased. I truly understand all the fraud thats going on right now, but these people should take a class on how to identify a potential scammer before deeming ALL consumers are scamming. I believe they have put something on my account because every agent I speak with now will not give me access to change my number. Meanwhile, I have subscriptions Id like to cancel. So do I just let Amazon continue to come into my accounts to pay for these unwanted subscriptions? There is literally no one to complain to nor assist me with this, because they seem to think Im not the owner of the account. Ive been a Prime member for years and purchased many items from Amazon. There is no way I should be treated this way! I need access to my account to manage my subscriptions. Id rather transfer everything to ROKU!Business Response
Date: 08/21/2022
Hello ****,
I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
Since our usual password reset methods won't work for this specific situation, you'll need to contact our Account Specialists by phone to manually update the email address on your account. To contact us, visit https://www.amazon.com/passwordreset and follow the "Forgot your password?" prompt.
Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
We look forward to see you soon.
Regards,
Praveen M
Amazon.com.
http://www.amazon.comInitial Complaint
Date:08/17/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I recently verified my information to Amazon, then placed a order with them. My order went through everything is fine but now they put everything on hold and want me to verify my account again when I have done so already. I have sent my correct info in again. Spoke to people and still waiting for them to get to me. Can someone please check this because my items was suppose to arrive by this Friday and now idk anything. My name is ********************* and my email is ******************* I am the owner of that account and I have proof of card and everythingBusiness Response
Date: 08/21/2022
Hello ******,
I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
I'm sorry for the trouble you had with the account.
I've checked and see that your account is already reinstated. Please reach out to our customer service department via phone so that they can help you if you have any other concerns.
Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
We look forward to see you soon.
Regards,
Praveen M
Amazon.com.
http://www.amazon.com
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