Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,836 total complaints in the last 3 years.
21,959 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/17/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
How does a huge monopoly like Amazon find inabilities to fulfill their priority prime customers in prime locations? When you have a customer that places daily orders- somehow (within the vast warehouses and sea of underpaid employees in this region)- youre unable to locate a box of red wine? That sounds insane. This entity expects a premium monthly price but then returns almost nothing in return? Your video service is a joke. Your free prime shipping is a joke. Your (not so) Fresh is a joke. Your Whole woke foods is a joke. Pay us a nominal monthly fee for some of the worst services on the planet? Wheres my premium television? Wheres Grand Tour? You advertised the h*** out of a brand that hasnt delivered in months, possibly years? Almost class action worthy. Id never signed up if not for Grand Tour. Amazon Fresh? Or Whole Foods deliverysorry were out of stock is the only message I get from Whole Foods. Somehow the biggest monopoly on the planet cant sort logistics on a box of wine in Southern Californiareally!?! I should pay a monthly premium for this? How about you pay me when items are out of stock or late in shipping? How about a prime refund for all the missteps?I hope to never use your monopoly again and vow to do nothing but badmouth your ******** service till the end of (my) days. Disposable, despicable and horrid company.
Business Response
Date: 08/22/2022

Hello ****,

I am ***** from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your complaint and reviewed entire account.
Unfortunately, I'm unable to locate the Grand Tour and ****************** Order but I'm able to find Amazon Fresh Red Wine Order.

I could see this Order has been cancelled due to stock unavailability at Whole Foods Market and has been refunded on August 20, 2022.
We apologize for the inconvenience caused.

We look forward to seeing you again soon.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.

Regards,
*****
Amazon.com
http://www.amazon.com
Initial Complaint
Date:08/17/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have placed an order for 3 watches from Amazon, The package never arrived at my place and it was marked delivered by the driver. I contacted Amazon and they asked me to wait one day I waited and called them today and they are saying that they can not refund the money or replace the items as the system shows its delivered. I mean that's not a resolution to the problem, the item was shipped by Amazon the driver marked it delivered with providing no picture proof of package delivery and Amazon is putting the charges on their customer for the delivery drivers mistakes. I am loosing about $90 for not receiving the items.ORDER # ***-3851069-4847419 ORDER # ***-2988836-3587466 ORDER # ***-8207164-8306654
Business Response
Date: 08/21/2022
Hello Nasim,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am sorry to hear of your concern on the delivery. Based on our investigations, we aren't able to provide a replacement or refund for this order at this time.

You may wish to contact your local police authorities to pursue this matter further.

If the issue isn't resolved after contacting local law enforcement and the carrier, please contact us back during the business hours of the related police department with the police report number, link, or URL to the police report that shows the following information:
* - The delivery address regarding this incident.
* - The items were delivered according to the carrier tracking.
* - The report was created for stolen items/theft/larceny/ or other similar crime.
* - The status of the report is completed or closed.
* - The date the report was created.
Please contact us back when the police report is complete.

We are unable to accept police reports that are in pending or any other incomplete status. The police report must be filed before [45 DAYS AFTER THE DELIVERY DATE] and provided in English to be considered for review. Only one police report is needed for all orders that are part of the same shipment. A separate police report is needed for orders delivered in different shipments.

Please note: to assist in obtaining a police report, we recommend that you provide a copy of this email to the police to help explain what has happened. We will happily cooperate with the police as part of any investigation.

I realize you're upset we've been unable to address your concerns to your satisfaction. However, in the absence of a completed Police Report we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter once you have the completed Police Report.

Regards,
Raman R.
Amazon.com
http://www.amazon.com
Initial Complaint
Date:08/17/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have bought 3 watches from Amazon and the package never arrived. Call the Amazon to resolve this issue and all they say is we can not provide you any replacement or refund as the shipping says delivered. I mean who is suppose to take the responsibility here if the delivery driver doesn't properly deliver the package and just marked it as delivered it was shipped by Amazon and Amazon should take responsibility for their shipment and refund me the money for my orders which I never received.
Business Response
Date: 08/21/2022
Hello Nasim,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am sorry to hear of your concern on the delivery. Based on our investigations, we aren't able to provide a replacement or refund for this order at this time.

You may wish to contact your local police authorities to pursue this matter further.

If the issue isn't resolved after contacting local law enforcement and the carrier, please contact us back during the business hours of the related police department with the police report number, link, or URL to the police report that shows the following information:
* - The delivery address regarding this incident.
* - The items were delivered according to the carrier tracking.
* - The report was created for stolen items/theft/larceny/ or other similar crime.
* - The status of the report is completed or closed.
* - The date the report was created.
Please contact us back when the police report is complete.

We are unable to accept police reports that are in pending or any other incomplete status. The police report must be filed before [45 DAYS AFTER THE DELIVERY DATE] and provided in English to be considered for review. Only one police report is needed for all orders that are part of the same shipment. A separate police report is needed for orders delivered in different shipments.

Please note: to assist in obtaining a police report, we recommend that you provide a copy of this email to the police to help explain what has happened. We will happily cooperate with the police as part of any investigation.

I realize you're upset we've been unable to address your concerns to your satisfaction. However, in the absence of a completed Police Report we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter once you have the completed Police Report.

Regards,
Raman R.
Amazon.com
http://www.amazon.com
Initial Complaint
Date:08/17/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was double charged for my order 114-4781023-3221037 and I was told I have to wait 24 to 48 hours for someone to email me about my concern they didnt refund me although they said they see Ive been charged twice. I need a refund they cherged me twice. In addition they have not stated yet if I will be getting a refund back. I would like it refunded today. I paid for the item totaling $209.95. I was charged ****** on my Amazon store card and used ***** of my rewards points which covered the cost of the order. Then I was charged ****** on my Amazon gift card which should have not been charged. I would like a refund for them charging me more than the item cost. I have attached receipts and copy of my giftcard and credit card activity. The item has shipped which means those charges went through because Amazon charges you when it ships.
Business Response
Date: 08/21/2022
Hello Anicole,

I am ***** from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

Ive checked the transactions on your account and I could find the charge $126.77 on Gift card balance.

Since the Store card amount is charged successfully while we ship the item, the refund has already been issued to your Gift card balance back to your account.
The updated Gift Card Balance is $126.77

We look forward to seeing you again soon.
We appreciate your business and hope to have the opportunity to serve you again in the future.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.

Regards,
*****
Amazon.com
http://www.amazon.com
Initial Complaint
Date:08/17/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered two vacuums from Amazon Amazon only sent me one vacuum. I reached out to the. They said the can not replace or refund my money.I did not ask for a refund I asked for my vacuum to be sent. They refused.
Business Response
Date: 08/22/2022
Hello *****,

I am ***** from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your complaint. Unfortunately I'm unable to locate the order you are referring to. Also I'm unable to find any account under this email address.
If you are referring to orders which are placed in an account under different email address then I request you to write to us from that email address with the order numbers using the exact same subject line.

Rest assured, once we receive the complete information we will address the issue as soon as possible.

We look forward to seeing you again soon.

Regards,
*****
Amazon.com
http://www.amazon.com
Initial Complaint
Date:08/17/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am an Amazon prime member. Usually get 6ou usually get 2 day free shipping or fast shipping with this. They have changed it where you automatically have the slowest shipping picked automatically instead of the quickest. It shows you're total and that you. For you to see and recognize this younjave to scroll past the place order button. I feel like they're trying to get over on their customers. This is not fair. I'm not wanting anything from the except for this to be something you have yo see ans scroll past before you place your order. So prime members aren't paying 100$ a year for 2 week shipping. Amazon it not being fair and just.
Business Response
Date: 08/21/2022

Hello *******,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'd love to help, however, I wasn't able to find the effected orders you asked about using the email address on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account.

Please write back with your Amazon account associated email address/phone number and any related order numbers available so that I can investigate further.

I look forward to seeing you again soon.
Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
Regards,
*****
Amazon.com
http://www.amazon.com
Customer Answer
Date: 08/21/2022

Complaint: 17731846

I am rejecting this response because:
Anytime I chech out it automatically closes the slowest shipping. This is below the order/purchase button. Like you have to scroll down. I have amazon prime. I should be getting thr fastest shipping. I chatted with them and they said they fixed it but they did not.

Sincerely,

*************************
Customer Answer
Date: 08/24/2022
114-5156387-4041845 here is one order number. Every order is like this unless I choose for it to be different. Every order attempts to trick you into the slowest shipping. You have to change every order you place to quickest shipping. Email for the account if ******************** they told me this is an error and that they would fix it but they have not as of yet.
Business Response
Date: 09/09/2022
Hello *******,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for sharing Order details and we have reviewed your complaint. Please be assured that this is not an error. It is a preferred delivery option.

When you make Amazon Day your preferred delivery option, Amazon Day is preselected for your future orders shipped by Amazon to this address. Your normal Prime delivery options are still available. You can make your Amazon Day your preferred delivery option by ticking the checkbox in the Amazon Day delivery option at checkout or on the Amazon Day page. You can also opt out of this preference there.

Please review more information here about the Amazon Day delivery
https://www.amazon.com/gp/help/customer/display.html?ref_=**************&nodeId=GFSQ9WFQJ3RL2VQN

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,
*****
Amazon.com
http://www.amazon.com
Initial Complaint
Date:08/17/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I can not get into my account. I just keep being told invalid password. When I called I was told it had been locked. I was told it was not locked it was not, because I keep getting attempts to buy things. When I chose forgot password, I am told they sent me an email which never shows up. The email address was correct. So I can not enter the code. Next I was asked questions. Then I was told I had to call back to be asked an other set of questions: because my bank account did not have a long number to give then. I was also told by the person it would not be there when it is pending transaction. When I did call back a VERY rude supervisor just kept saying I had to do it their way. I had told them I have money kept trying to be taken out of my bank account. She replied she did not care.I need there things. First stop the spam transactions showing up on both the bank and my email. Second I need new account with my present email account.
Business Response
Date: 10/19/2022
Hello,

We have reviewed the customers buyer account and cleared the unauthorized activity from the account.

We have sent the necessary password reset guidance to the customer via email. We sent this information to their registered email address on 19 October, 2022.

For more information on our privacy policy, the customer can search for Privacy Notice on the Amazon shopping website.

Sincerely,

Amazon.com
Initial Complaint
Date:08/17/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order on Amazon.com on June 11th, 2022. The package was marked as delivered on June 14th, 2022, but I never received the package. When I noticed the package was not delivered, I contacted Amazon **************** and they refused to assist no matter what. I attempted this on at least five different occasions between June 14th and June 17th. When I realized that Amazon is refusing to help, I contacted the credit card provider whose card I used for the purchase (Discover). After several contacts and an improper resolution to the dispute I filed with Discover, I was told by Discover **************** to seek alternative forms of resolution to attain a refund or some sort of replacement from Amazon. The BBB seemed to be the only possible alternative.More information about the order:Order #: 111-0936765-3193823 Order Placed On: June 11th, 2022 Marked as Delivered On: June 14th, 2022 Disputed Order Price: $1,271.04 I have attached screenshots of conversations with Amazon ****************, as well as Discover ****************. If any additional information is required, please do not hesitate to reach me at my email.
Business Response
Date: 09/12/2022
Hello,
After researching this matter, we have concluded that the customer is liable for the chargeback dispute. Full details of repayment instructions have been sent to the customer's registered email address on 2022-09-12.
Sincerely,
********
Amazon.com
==========
Initial Complaint
Date:08/17/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hi. My account has been placed in suspension because I assume of the way I choose to order. Amazon has already blocked my access to to ask questions and post reviews. Why are you doing this to me, again? It is tiresome. Why do you treat your customers so poorly? You are treating me like a criminal. I am a 71 year grandmother. Call me. Talk to me --- and stop this insanity. Please, stop it.
Business Response
Date: 08/21/2022
Hello *****,

I am ***** from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

We're sorry for the inconvenience this has caused as the account was on hold.

We have restored your access to this account on 18th August. You can sign in and place orders.
You can review the orders in "Your Account" section of our website.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,
*****
Amazon.com
http://www.amazon.com
Customer Answer
Date: 08/21/2022

Complaint: 17731608

I am rejecting this response because: One of my orders was cancelled for no good reason. You claimed it was for 'my protection.' In realilty, it as because someone at Amazon linked the $10.00 off coupon so it could be used repeatedly. You blocked my account and ccancelled order #***-6088530-8633847 so I couldn't buy another Butcher Block Knife set at that low price. I would like to have my order that you cancelled restored at the price of $4.27. Also, no one mentioned the fact I can't ask questions or post reviews. I am told my account has 'unusal activity' or something like that. I have reached out to that department REPEATEDLY as for a definition of 'unusual activiity,' but they will not tell me exactly why I cannot post reviews or ask questions about product I want to buy. I am a 71 year old retired grandmother. You can call me at my phone number on my account to prove I am real. I just don't understand why you treat your customes so poorly. It's not logical. Please, get back to me with a definition of 'unusual activity' and exactly why I can't post reviews or ask questions about products.

Sincerely,

*************************
Business Response
Date: 10/23/2022
Hello *****,

I am Aqeeb from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

We apologies for the inconvenience caused, we are working on this issue and have shared the details with appropriate team to review your ban on community reviews to review further. We would communicate through your email soon.

We request your patience and understanding.
Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,
*****
Amazon.com
http://www.amazon.com
Business Response
Date: 10/26/2022
Hello *****,

I am Aqeeb from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

We apologies for the inconvenience caused, we are working on this issue and have shared the details with appropriate team to review your ban on community reviews to review further. We would communicate through your email soon.

We have issued a $10 promotional credit to your Amazon.com account, which will automatically apply the next time you order an eligible item sold and shipped by Amazon.com. The promotional certificate doesn't apply to items offered by other sellers on the Amazon.com website and won't cover the purchase of gift cards, sales tax, gift wrap, or additional shipping costs.

For more information about promotional codes, including the terms and conditions of use and what happens when you return an order paid for with a promotional code, go to:
https://www.amazon.com/gp/help/customer/display.html?nodeId=**********

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,
*****
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/27/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. All I ever wanted is to be able to use my Amazon account fully like being able to ask questions about products and to post reviews if I like them. Its taken longer than I would have ever thought to get here, but I am glad it is resolved. Thank you, for the $10.00 gift card.

Sincerely,

*************************
Initial Complaint
Date:08/17/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ordered an item from Amazon, but the wrong(and completely unrelated) item was instead delivered. After being hung up on, they suggested I return the item instead of having it picked up as was my suggestion. I was informed by a supervisor that if it was picked up, and I was not home I'd be charged for the item that was not received. I suggested they inform *** to pick up from the leasing office(across the street), as to avoid any problems with potential theft as I had to work-Which SHOULD haven been an easy resolution, as neither I nor *** created this problem in the first. They insisted I spend my own time and fuel cost to return the wrong item in question ( ink cartridges... my order was a GPS tracker)After some prying was informed that 1-2 shipping for the actual item, did NOT include however long it took to process the correct item. This is disingenuous if not utterly dishonest a business practice. Either pay me for the time I spend fixing a problem I didn't create, or pick up the return item as requested (a request necessitated by the fact that I work).
Business Response
Date: 08/31/2022
Hello ******,

I am ***** from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

We're sorry for the inconvenience you've had with your order return pickup.
After reviewing, I see that the Order has been picked up successfully and a replacement has been processed.

You can check the status of your return in Your Account, here:
https://www.amazon.com/gp/orc/returns/history/view

We appreciate your business and hope to have the opportunity to serve you again in the future.

Regards,
*****
Amazon.com
http://www.amazon.com

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