Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,402 total complaints in the last 3 years.
21,595 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:09/28/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a laptop for my daughter for school, the one I ordered said it had touch screen capabilities, come to find out the computer in question does not have touch screen capabilities my daughter knew this without even opening the box, I dunno it said it did online anyway sent the computer back asap which received computer Friday had it sent back on Monday that was on the 12th it is now the 28th and I still haven't received my refund it amazes me how they can get you a package in less than 24hrs but takes over 2 weeks to process a refund I have contacted them numerous times and am told if I don't have a refund by the 28th to wait until the 14th of October OK wait and then what wait some more
Business Response
Date: 09/29/2022
Hello ******,

I am ***** from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

We're sorry for the inconvenience you've had with delayed refund.

I've reviewed your complaint. Unfortunately I'm unable to locate the order you are referring to. If you are referring to orders which are placed in an account under different email address then I request you to write to us from that email address with the order numbers using the exact same subject line.

Rest assured, once we receive the complete information we will address the issue as soon as possible. Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,
*****
Amazon.com
http://www.amazon.com
Initial Complaint
Date:09/28/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased Raptor Series 1201-0026MB 6" Straight Oval Step Bars on 5/22/2018 (Order #***-8530158-9158622) . These were advertised with a 10-year warranty. They are now rusting. I began by contacting the retailer (Amazon) who referred me to contacting the manufacturer (Raptor/***************). When I contact the manufacturer, they tell me I need to take it up with the retailer. When I contact Amazon, they shuffle me from department to department and essentially ignore me. Neither will honor the warranty that ****** claims to have, and Amazon advertises on their website. The last thing amazon told me to do was to send an email to [email protected], which I did on 5/20/21 and have received no response.
Customer Answer
Date: 10/18/2022
I used the online chat feature to speak to several representatives with amazon and was told I needed to send an email to their warranty claim department. I attached the emails I sent to Amazon as directed by their online chat representative. I received no replies to either of these emails.
Business Response
Date: 11/09/2022
Hello Matt,

I am Aqeeb from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and I'm sorry about the time that is taken to process your refund on Order No: 114-8530158-9158622

I could see that refund has been processed on your Order

Refund amount : $186.64 on Friday, October 28, 2022 at 2:06 PM (PDT)
Refund will be credited back to Original payment method.

We appreciate your business and hope to have the opportunity to serve you again in the future.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
Regards,
*****
Amazon.com
http://www.amazon.com
Customer Answer
Date: 11/13/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************
Initial Complaint
Date:09/28/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon didn't refund me an item I have returned. I talked to the customer service, ****** was one of the WORST customer agent I have ever seen. She doesn't listen to what I told her, the issue was simple, but she complicated things so bad, and judge me as a fraud, even I provided the tracking number and order number to her. She was keep telling me "that is not possible", where I told her I pack and sent the package to *** by myself. She wouldn't listen or check. She gave me the worst attitude ever, as she is my boss or she is the queen. That's just ****** me off. I was talking to her and try to solve my problem. She should get fired. This is serious, to have this type of person to work for your company, can only damage your company's brand and reputation. It's ridiculous that I need to file a complain through BBB to ask my money back for the refund.
Business Response
Date: 10/11/2022
Hello ****,

I am Aqeeb from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your complaint. We apologies for the inconvenience caused with your Order No: 112-6264870-5111405 and Order No: 112-8881981-5803467

For Order No: 112-8881981-5803467, item has not been returned as per return tracking.

Once the carrier has received your return package, it can take a while to arrive at our returns center. We ask that you wait 14 days from sending to allow for any delay in delivery or processing. We'll request a refund to your payment method and send you an e-mail confirmation as soon as we process the return.

If you don't hear from our returns center 14 Days from return date, please write back so we can find out what happened.

For Order No: 112-6264870-5111405, it was refunded $28.96 on 8/30/22 (1 x RTTY Outdoor String Lights 50ft) to Original payment method.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,
*****
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/13/2022

Complaint: 18142964

I am rejecting this response because:
I packed two items into one package. If you guys received the Order No: 112-6264870-5111405 package, that means the Order No: 112-8881981-5803467 is in the same package. As you can see from the attached file I submitted. The package was 20 lbs. Order No: 112-6264870-5111405 is only weighted like 1 pound. the remaining of that 19 lbs, is the shelf, Order No: 112-8881981-5803467.
And your employee was very rude. I hope you guys are improving the training on that specific person.

Sincerely,

***************
Business Response
Date: 10/20/2022
Hello ****,

I am Aqeeb from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your complaint and apologies for the inconvenience caused with returns and refund on Order No: 112-8881981-5803467

Rest assured, refund has already been processed to your Gift card balance on Sunday, October 17, 2022
Refund amount : $100.63

You can view details of the completed refund on your Amazon.com account:
http://www.amazon.com/gp/css/summary/edit.html?orderID=112-8881981-5803467

We appreciate your business and hope to have the opportunity to serve you again in the future.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,
*****
Amazon.com
http://www.amazon.com
Initial Complaint
Date:09/28/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My item was out for delivery and then they chose to delay it and compensation was offered of a replace a gift card and a replacement for the poor treatment I received from several associates and supervisors. I received the gift card and refund (refund still hasn't posted) but they submitted a replacement that won't ship for 2 months and didn't tell me that. So I need the replacement item changed from 5xl tall to 5xl wide. Same item same color same everything. They refused so that's what I'm here to receive. Which is the replacement I was promised.
Business Response
Date: 10/11/2022
Hello ****,

I am Aqeeb from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your complaint. We apologies for the inconvenience caused with your Order No: 113-6482451-8092209

Unfortunately, we cannot exchange an item with a different Size. We request you to please return the item for a refund, we have shared the same information to your email on Friday, October 7, 2022 at 6:30 PM (PDT)

Once we receive this return, we process a refund to your card.

We appreciate your patience, cooperation and understanding in this matter. Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,
*****
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/11/2022

Complaint: 18142947

I am rejecting this response because: I have already told you I'm not taking a shelf that took me 4 hours to build apart and shipping it back. Since you won't exchange the item even though at the time of the request I'd only had it like 2 days I want a full refund *** I will not be returning the item. If you refuse to stand by the products you sell you will return my money. No other outcome is acceptable.

Sincerely,

*****************************
Initial Complaint
Date:09/28/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear BBB,We need help regarding our Selling Account on Amazon in which our Fund is held because of Drop Shipping Policy and Seller Code of Conduct Violations, we have provided all the information requested and also have sent an appeal/explanation multiple times to Amazon about Drop Shipping and Seller Code of Conduct.Please help us to reinstate our account and for us to ship all items FBA. Christmas is coming, we have many employees who will lose their jobs. I promise that we will never do drop shipping again, please give us another chance to correct the mistake we made and we will not abuse the privilege that Amazon has given us.Hoping for an urgent response and help for the amount reserved and the account suspended due to Drop Shipping and Seller Code of Conduct Violation.Please see the attached Plan of Action that we submitted to Amazon Seller Performance Team. Sincerely,********************************* SCY1
Business Response
Date: 09/29/2022
Hello,

We have reviewed the sellers account and we are unable to reinstate their selling privileges.

We are unable to provide information on our investigation methods.

Sincerely,
Amazon.com
Initial Complaint
Date:09/28/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have explained this to Amazon in my appeals but unfortunately, I'm not getting a positive response, and Amazon is always replying to me with the same auto-generated reply rather than understanding my situation. I did a small mistake which I highly regretted but I do not know what else I can do to cover that mistake.It took a significant time, effort, and investment for me to build this account from the ground up and as the owner; I would never have allowed anyone to jeopardize it all on my watch. I know that the road to winning back the platforms trust is going to be long but for starters, I have learned my ****** and am willing to do whatever it takes to get these violations removed.This is an unconditional apology for the distress I have caused to the team at Amazon. I wish that words could do justice to how I feel about my mistakes. I am highly motivated and ready to turn things around for it is the only way to pay back to Amazon and its amazing customers who deserve nothing less than the best. I have invested a lot in establishing my Amazon account and I cannot stress enough on how important it is to me. I strongly believe that the measures listed above are going to make a huge difference and help me avoid any troubles in the future. Please feel free to let me know if you need any further assurances.
Business Response
Date: 10/11/2022
Hello,

We have conducted a review and confirmed the correct enforcement action has been taken on the account. Seller does not fit for reinstatement at this time.

Thanks,
Amazon.com Seller Performance
Initial Complaint
Date:09/28/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This complaint involves the purchase of a digital gift card in the amount of $200 on June 26, 2022 - Amazon Order #***-8212317-1575413 and Amazon's repeated failure to follow through on promises of resolving the issue. I bought the gift card on behalf of a friend and almost immediately realized that the request was fraudulent -- my friend's email had been hacked. I contacted Amazon within an hour or two of the purchase. The customer service rep told me the gift card had not been cashed and could be canceled. They said the issue would have to be handled by the fraud division which would be in touch as regards refunding me the money. The fraud division did not get in touch, though my account was reset -- an unnecessary and inconvenient measure, as the fraud did not occur on the Amazon web site. I also contacted my credit card company, Chase, which issued a provisional $200 refund. Last month Chase reversed that refund based on their contact with Amazon which indicated the transaction was legitimate even though they had been informed otherwise. Since then I have spoken to at least three Amazon customer service representatives regarding this matter. Each time I am assured of followup which does not occur. Most recently last Tuesday ******* a supervisor with Amazon. assured me he would follow up with me within ***** hours regarding my request. I asked for and received an email through which I could contact him directly if he failed to follow through -- an email for Amazon Leadership Team. When ****** failed to follow up I sent two emails to that address. It has now been over a week and no one from Amazon has responded. Through my prompt action, Amazon was given the opportunity to cancel the gift card and recover my money. Either they failed to act and the gift card was cashed, or they got the money back and didn't pass it on. Either way, the issue is their responsibility. I require that they refund my $200. An apology for wasting my time would be a bonus.
Customer Answer
Date: 10/18/2022

Better Business Bureau:

I so appreciate your follow up. I did indeed receive the $200 refund - something that would never have happened without the BBB. Thank you again for your help.

Gelareh

Business Response
Date: 10/18/2022
Hello *****************************,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

As per the update from the team, refund for the order has already been processed on Tuesday, October 11, 2022 at 9:22:45 AM PDT to the original payment method which was used.
Regards,

Arun
Amazon.com
Initial Complaint
Date:09/28/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon failed to deliver my full order It sent only 2 of 12 boxes (6 of 72 pitcher packets) to date, which is only about $5 retail of $30.96 paid using a promotional credit. I was told Amazon would not send me the balance of the undelivered items or issue a refund credit. Amazon just changed the invoice to $0 paid.September 17, 2022, Order #***-5901086-4209845 ********************Free Lemonade Naturally Flavored Powdered Drink Mix 72 Count Pitcher Packets (12 boxes) paid $30.96 using a promotional credit. Only one box (6 Pitcher Packets) was Delivered on Sep 19, 2022. Called Amazon for replacement order on September 19, 2022, ORDER # ***-8494713-5542647 ********************Free Lemonade Naturally Flavored Powdered Drink Mix 72 Count Pitcher Packets (12 boxes) paid $30.96 using a promotional credit. Again, only one box (six Pitcher Packets) was Delivered Sep 21, 2022. I called CS and spoke to 11 reps and supervisors. Promised investigation and call backs that never came. Posted on ******* to ******************************************************************* & was told to provide details to the ************ team at https://t.co/CPk6nzJBLS on Sept 22, 2022, which I did.I have not received my full order, only 2 of 12 boxes to date, which is only about $5 retail of $30.96 paid.I was told Amazon would not send me the balance or issue a refund credit.Plus, I had been promised $40 promotional credit for my trouble which has not been applied to My account.
Business Response
Date: 09/29/2022
Hello *************************,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the item Crystal Light Sugar-Free Lemonade.

I apologize for the inconvenience that you've experienced in this case.

I've checked and see that the complete item was delivered as per the update from the team.

Also, this is a non returnable order which was placed using a promo credit which is non refundable.

However, we have made an exception and replaced the order once.

I'm sorry, we'll not be able to take any action on it from our end.

If there was any alternative, we would have surely helped you further.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,
Arun

Amazon.com
http://www.amazon.com
Customer Answer
Date: 09/29/2022

My reply sent to Amazon:
My reply sent to Amazon: Re Complaint: 18142268

I am rejecting this response because:
I have only received 2 of the 12 boxes that I ordered and purchased. Amazon fulfilment **** is sending only 1 box for a purchase that calls for 12 boxes.

Amazon failed to deliver my full order It sent only 2 of 12 boxes (6 of 72 pitcher packets) to date, which is only about $5 retail of $30.96 paid using a promotional credit. I was told Amazon would not send me the balance of the undelivered items or issue a refund credit.

This is fraud and theft. Do I need to file complaints with the ** Attorney and/or ************************ to get my order fulfilled and to receive compensation for my time and trouble?

***********************

Sincerely,

***********************
Business Response
Date: 10/09/2022
Hello *************************,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I apologize for the inconvenience that you've experienced in this case.

However, like informed earlier, this is a non returnable order which was placed using a promo credit which is non refundable as well.

We'll not be able to take any action on it from our end as the order was already replaced once.

If there was any alternative, we would have surely helped you further.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
Regards,

Arun
Amazon.com
Customer Answer
Date: 10/14/2022

Complaint: 18142268

I am rejecting this response because:
I placed an order for 12 boxes of ********************** from Amazon and received only one box. When I reported it to Amazon and it said it was reordering my order. Again, I received only one box.
If Amazons fulfillment department was not filling the order properly (as one of its reps said) one would expect Amazon to investigate the issue, correct the problem and send me what I ordered.
Instead, it contends that it fulfilled my order twice when it actually sent me only 2 boxes (about $5 worth of lemonade total (that ******* sells for about $5).
Whether I paid cash or used a credit for that amount should not matter. Amazon charged me $31 for $5 worth of lemonade.
Amazon is blatantly ripping me off.
To add insult to injury Amazon is retaliating against me for my filing this BBB complaint!
I am a Prime member of Amazon. Prime members get free shipping and returns on products. After filling my BBB complaint, despite my protests, Amazon just charged me a return shipping fee on a defective item return.
In the past, Amazon replaced or refunded low-cost items without having to return them. After filling my BBB complaint, despite my protests, Amazon required me to return a defective $6 item.
Please make Amazon end its reprisals against me, provide my full order and at least compensate me for all my time and trouble.
Thank you.
Sincerely,
Mr. ***********************

Sincerely,

***********************
Initial Complaint
Date:09/28/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have explained this to Amazon in my appeals but unfortunately, I'm not getting a positive response, and Amazon is always replying to me with the same auto-generated reply rather than understanding my situation. I did a small mistake which I highly regretted but I do not know what else I can do to cover that mistake.It took a significant time, effort, and investment for me to build this account from the ground up and as the owner; I would never have allowed anyone to jeopardize it all on my watch. I know that the road to winning back the platforms trust is going to be long but for starters, I have learned my ****** and am willing to do whatever it takes to get these violations removed.This is an unconditional apology for the distress I have caused to the team at Amazon. I wish that words could do justice to how I feel about my mistakes. I am highly motivated and ready to turn things around for it is the only way to pay back to Amazon and its amazing customers who deserve nothing less than the best. I have invested a lot in establishing my Amazon account and I cannot stress enough on how important it is to me. I strongly believe that the measures listed above are going to make a huge difference and help me avoid any troubles in the future. Please feel free to let me know if you need any further assurances.
Business Response
Date: 09/30/2022
Hello,
We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 9/30/2022.
Thanks,
Amazon.com Seller Performance
Initial Complaint
Date:09/28/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a NordicTrack Treadmill, in-house delivery, and a 3-Year Warranty from Amazon.com on Sept 2nd. The treadmill was delivered on Sept 7th. About a week after the assembly, the treadmill got stuck in an incline position and the belt started to skip. I called NordicTrack, but needed to go through a chatbot as no one would pick up the phone at iFit, where the warranty was outsourced. The chatbot crashed 3x after finally getting to an agent. The first agent got two messages in and then the system crashed. The second told me she could not send someone, as it would cost me 160$. Then she wanted me to open up the motor, but the thread crashed. Then I got a third rep, who could not find my information anywhere and made me go through a colonoscopy of questions to re-register my machine. She then informed me similar to the person before that they would not be willing to install the new part and that returning it might be better. At that point I contacted Amazon and talked to *******, who was extremely nice. ****** booked a picked up for the machine on 7/23 from ****a. We talked through that due to the problem with the treadmill it would need to be disassembled, which he confirmed would be fine with XPO Logistics. Then I got a notification on Thurs night that XPO was changing the time of pickup. I called Amazon to reschedule and ended up talking to *****. I explained everything over again and he eventually took care of the reschedule. I explained the disassembly as well and he reconfirmed that XPO would do that. On Wed XPO showed up and explained they do not do disassembly, including talking with the manager *******. I talked with Amazon again, **** and **** (Manager) this time, who told me they know XPO doesn't do that service. She then booked a service with Pilot and confirmed they would disassemble. Pilot also said they don't do the service. I called Amazon again (*****, a Manager) and was informed I was s*** out of luck on the return and no refund would be coming.
Business Response
Date: 09/29/2022
Hello ***************************,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding NordicTrack T Series Treadmill.

I apologize for the inconvenience that you've experienced in this case.

I would suggest you to disassemble the Treadmill and the returns team will assist you further with the return.

Please contact the customer support team through phone and they'll assist you with the pickup scheduled as per your request.

Even I can create a return for the item but not sure about your convenience about the return time.

However, we'll make sure that the item is picked up. Please disassemble the Treadmill.

If there was any other alternative, we would have surely helped you further.

Feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,
Arun

Amazon.com
http://www.amazon.com
Customer Answer
Date: 09/29/2022
Complaint: 18142348

I am rejecting this response because.
Unfortunately, this is a multiple hundred pound item I cannot carry and paid for in house delivery of. The products motor has also broken, so it cannot be disassembled with normal methods.
You will also be able to check your phone log where 3 Associates and 1 Manager of yours confirmed the disassembley could be done.
Finally, your company also sold a faulty warranty that does not cover the product and labor in full.

Sincerely,

*******************************

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Complaint statuses

Business Response

Customer Answer

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