Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,402 total complaints in the last 3 years.
21,595 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:09/28/2022
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was looking at Amazon's today's deals. Honesty something I dont do. They have still, yes currently a ****** **** btu for ****. Really I refreshed screen 5 times. Looked at it from 3 devices. Took several pictures. I called Amazon cause when I added 3 to my cart total went to ******. Researched re added still **** then add to cart ******. They gave me 3 excuses. 1. that there was a time limit and it was up. 2. Only certain quantity available. 3. Glitch in system and someone just took it down.Well to number 1 and 2 were false because on that same page with other items they had items with count times and items that were 100 % claimed. So debunked. 3 I called at 415pm he said they are taking it down. My husband got home at 505pm and I found same ad on his phone which I also have pictures of. So after speaking with 3 different people 3 different accents I get ******* in the south Africa location the processing center for customers. She finally tells me it was an error when typing into the computer. And I asked how is this my problem? I said errors happen but errors need to fixed. I tried 3 devices all 3 said **** with picture and description. They should honor this price.
Business Response
Date: 10/14/2022
Hello ***,

I'************* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and I'm sorry about the disappointment caused due to the glitch that showed incorrect deal price.

We do, however, verify prices as part of our shipping procedures. Incorrect price was only displayed on one particular page and once the item is added to cart it was corrected to the actual price. This doesn't happen usually. At any given time, despite our best efforts, a few of the millions of items on our site may be mis-priced.

I'm sorry, we are unable to honor the incorrect deal price which was a result of an error.

We appreciate your understanding in this matter. We hope to see you again soon.
Regards,

**************
Amazon.com
http://www.amazon.com
Initial Complaint
Date:09/28/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My Amazon seller account, EnrugaLLC, was deactivated some months ago on January 16th, 2022. It has been more than 90 days and I keep receiving no response from you in regards to it. I respectfully request the release of my funds considering the condition in which my case is
Business Response
Date: 09/29/2022
Hello,

While we appreciate the customer's interest, we are unable to provide information on our investigation methods. We believe that the seller account has been used to engage in prohibited, deceptive, abusive, or illegal activity and that ***** our customers, other selling partners, and our store.

After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision.

The seller has received appropriate communication by email on 2022-05-26.

Regards,
Amazon
Customer Answer
Date: 11/01/2022
I rejected the business response since they have not fulfilled what they said they had done.

I have an Amazon selling account called EnrugaLLC and it was deactivated on January 16th, 2022. Ive been appealing my case via email but I have had no response from them so far. Besides, my funds remain on hold and I do not know its status. These are the email addresses Ive been using: [email protected], [email protected] and [email protected]. Amazon has only replied with automated responses.

I need to know the last status of all the topics that were previously mentioned. Thank you so much for your time, I appreciate your time and your willingness to review my case.

Customer Answer
Date: 02/23/2023
My name is ******************* my seller account was deactivated and I didn't receive any response of them, I only received automated responses. PLEASE REVIEW MY CASE, I NEED HELP WITH THIS.

Business Response
Date: 02/25/2023
Hello from Amazon.com.

My name is *******, and Im a member of the Amazon.com Executive Seller Relations Team. ******************* received your email and requested that I research this issue and respond on his behalf.

I understand your situation and I do apologize for the inconvenience. Thank you for submitting your appeal.

If you are appealing an action taken on your account, please submit your appeal by clicking the Reactivate your account button in Account Health (**************************************************************). If you want to submit additional information, click on the View appeal button and submit additional information as requested.

If you are appealing an action taken on your listings for an intellectual property complaint or Amazon Listing Policy violation:
1. Navigate to Received Intellectual Property Complaints or Listing Policy Violations in the Product Policy Compliance section in Account Health (**************************************************************).
2. Locate the deactivation record for the product listings you want to appeal.
3. Click on the Appeal button next to the record to submit your appeal to reactivate your listings.

If you want to submit additional information:
1. Click on the View appeal button next to the deactivation record.
2. Click the Submit additional information button to submit the information necessary to reactivate your listings.

If your Amazon seller account has been deactivated in accordance with section 3 of Amazons Business Solutions Agreement and if you believe there has been an error, please submit an explanation to ****************************************************** . Your explanation should include the following information:
-- Evidence or examples that demonstrate the refunds you have issued were requested by customers.
-- Evidence that you have sufficient funds in your account to cover the cost of refunds that you have issued.

We're here to help
If you have questions about this action, please contact us at ****************************************************** . Additionally, please find general guidance for creating a plan of action at *********************************************************** and please read our Selling Policies and Seller Code of Conduct" (****************************************************************).

Sincerely,
Business Response
Date: 03/07/2023
Hello,

We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from
the seller via email on 07 March 2023.

Sincerely,
Amazon - Seller Performance.
Initial Complaint
Date:09/28/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon has locked access to my personal family photos and will not tell me why. They continually tell me the account is locked and I will Have no access to view my families photos. No one can give me an answer no one has a reason as to why !!
Business Response
Date: 10/27/2022
Hello ********,

I'************* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and I'm sorry about the hold on your Amazon Photos account.

I've escalated this to our specialist team which handles issues related to Amazon Photos. This account was locked following a report that an image violated our Terms of use. After further review of the appeal, they are able to unlock the account and give back full access to the account.

We apologize for any inconvenience this may have caused. We hope to see you again soon.
Regards,

**************
Amazon.com
http://www.amazon.com

Customer Answer
Date: 10/27/2022

Complaint: 18143883

I am rejecting this response because:I have no idea what rule I didnt follow. What picture of mine is breaking your rules. I am paying for a service with my pictures to be backed up. Please unlock the account, Ill remove my pictures and then we can be done. You are holding my families pictures from me, but still collecting my $ and not giving me access. That is not acceptable!!!

Sincerely,

*******************************
Initial Complaint
Date:09/28/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
bought kitchen faucet on 07/24/22, noticed leak under sink09/11/22, licensed plumber called, ******* says ****** has a defect in middle which allows leak.amazon's 30 day policy has expired but seller guarantees 90 day refund and LIFETIME replacement. when i contact sellerTADELAN, they send me back to amazon. amazon should stand do the right thing when the seller will not. I paid ***** for this defective faucet, i am a disabled person who depends on a once a month check, I need this faucet replaced immediately before more damage is done. IF needed, i have invoice copy as well as copy of item description saying the 90 days and lifetime replacement. thank you, ***************************
Business Response
Date: 09/29/2022
Hello ***************************,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern about the Order ID: *******************.

I apologize for the inconvenience that you've experienced in this case.

I've checked and see that the return window has been expired for this order and as per the update from the team, we'll not be able to take any action on it from our end.

You'll need to contact the manufacturer for further assistance.

If there was any other alternative, we would have surely helped.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,
Arun

Amazon.com
http://www.amazon.com
Initial Complaint
Date:09/28/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My Amazon selling account, ShopAwayUSA, was deactivated on February 25th, 2022. It has been several months since my funds were held and I have not received any response from you regarding its release. I ask for the release of my funds taking into consideration it has already passed longer than you stated, 90 days.
Business Response
Date: 09/30/2022
Greetings from Amazon.com,
Hello, my name is ******** and I'm a member of the Amazon.com Executive Seller Relations Team. The Executive Team has received your email and requested that I research this issue and respond on their behalf.
Thank you for submitting your appeal. If you are appealing an action taken on your account, please submit your appeal by clicking the Reactivate your account button in Account Health (https://sellercentral.amazon.com/performance/dashboard). If you want to submit additional information, click the View appeal button and submit additional information as requested. If you are appealing an action taken on your listings for an intellectual property complaint or Amazon Listing Policy violation: 1. Navigate to Received Intellectual Property Complaints or Listing Policy Violations in the Product Policy Compliance section in Account Health (https://sellercentral.amazon.com/performance/dashboard). 2. Locate the deactivation record for the product listings you want to appeal. 3. Click the Appeal button next to the record to submit your appeal to reactivate your listings. If you want to submit additional information: 1. Click the View appeal button next to the deactivation record. 2. Click the Submit additional information button to submit the information necessary to reactivate your listings. If your Amazon seller account has been deactivated in accordance with section 3 of Amazons Business Solutions Agreement and if you believe there has been an error, please submit an explanation to [email protected] . Your explanation should include the following information: -- Evidence or examples that demonstrate the refunds you have issued were requested by customers.
-- Evidence that you have sufficient funds in your account to cover the cost of refunds that you have issued. We're here to help If you have questions about this action, please contact us at https://sellercentral.amazon.com/help/hub/support. Additionally, please find general guidance for creating a plan of action at https://sellercentral.amazon.com/gp/help/G201623610 and please read our Selling Policies and Seller Code of Conduct" (https://sellercentral.amazon.com/gp/help/200386250).
Regards,
Initial Complaint
Date:09/28/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Have been trying since 9/11/22 to get verification either by text or email that an acct has been closed . Was told the acct was closed. As of 9/28/22, no response. The acct is on temporary hold ** of suspicious activity but they cant tell me what the activity is.Have called numerous times and provided the info they needed to unlock the acct Never received the emails they supposedly sent. I just need verification in writing by email or text that this acct is closed! Tired of this runaround!!
Business Response
Date: 10/16/2022
Hello,
We have reviewed the customers buyer account and cleared the unauthorized activity from the account.
We have sent the necessary password reset guidance to the customer via email. We sent this information to their registered email address on 16/10/2022.
For more information on our privacy notice, the customer can search for Privacy Notice on the Amazon shopping website.
Sincerely,
Amazon.com
Customer Answer
Date: 10/18/2022

Complaint: 18143626

I am rejecting this response because:I never received an email which they said they sent 10/16/22. Which email address are they sending this info to? The CORRECT email is *********************
. Thank you.

Sincerely,

*********************
Business Response
Date: 11/04/2022
Hello *****,

I'************* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your account related to the correct email address you have provided in your response via BBB on October 18, 2022. I see that the account access has been restored on November 2, 2022.

I've sent a Password Reset link to that email address. Please reset your password and you can sign in to account using the new password.

We hope to see you again soon.
Regards,

**************
Amazon.com
http://www.amazon.com
Initial Complaint
Date:09/28/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I made a purchase using Amazon.com on the 18th of September, fast forward to the 26th of September I was vaguely told that the package was asked to be "Returned to Sender" by the carrier, after speaking with an Amazon representative, I was told to not pay attention to that since they had not requested such thing, the next day a package arrived but upon opening it, i realized that the phone i ordered was completely missing, after speaking with Amazon about it, they have told me that "they did an investigation and found no issue" which I find hard to believe and now they are not responding my messages.After speaking to my Local DHL office, the package was delivered by an "Operational mistake" since the sender had requested to be returned because they found out the package was sent missing items.I provided Amazon will all this proof provided by DHL and they do not seem to be bothered to take it into consideration and just answer me with the same email response saying I "have to file a police report" even though it was not stolen, they just didn't send me the item.Ill attach all the proof that I have for this case and hope that you guys can help me to solve this.Thank you.Order number: 113-6331926-3433062 Tracking number:5357996490 What item did the business fail to provide: Cellphone Xiaomi 11T PRO 5G Find attached proof that the package sent weight was 0.9 lbs but the item that was missing and claim it was delivered is 2.2lbs minimum (find this in the third picture as well as on this link: https://www.amazon.com/dp/B09QK4754N)Please let me know if anything else is needed.Thank you so much
Business Response
Date: 09/29/2022
Hello **********************************,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the Order ID: *******************.

I apologize for the inconvenience that you've experienced in this case.

As per the update from the team, the order was delivered at the provided address.

As you've mentioned that the items were missing, please file a police report as informed in the previous conversations with customer support so that an investigation is done and the team will take an action accordingly.

I'm sorry, we'll not be able to take any action on it from our end.

If there was any alternative in this case, we would have surely helped you further.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,
Arun

Amazon.com
http://www.amazon.com
Customer Answer
Date: 09/29/2022

Complaint: 18143706

I am rejecting this response because:

The response from the Amazon team is unreasonable, they keep asking for a police report as if the item was stolen, it was not and the evidence I attached suggest this (the weight IS NOT CORRECT and it was reported while on transit).

Even given this, I already spoke to my local police agency and this was deemed as not a crime and instead a "breach of contract" so they couldn't file a police report, which is what ALL the evidence suggest.

The business could easily contact the courier and verify this information themselves but they refuse to do so.

So, in short, this response is insulting, outrageous and completely unprofessional.

Sincerely,

**********************************
Initial Complaint
Date:09/28/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have an Amazon selling account, FNK ************** and It was deactivated on December 27th, 2022 in accordance with section 3 of Amazons Business Solutions agreement. It has been several months since my funds were held and I HAVE NOT received any response from you regarding its release. I ask for the release of my funds taking into consideration it has already passed longer than you stated, 90 days, and it remains the same.
Business Response
Date: 10/11/2022
We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 10/11/2022.

Thanks, Amazon.com Seller Performance
Customer Answer
Date: 10/12/2022

Complaint: 18143719

I am rejecting this response because: Amazon has not contacted us back or sent the email they would send on 10/11/2022.

Sincerely,

Faried *****
Business Response
Date: 10/16/2022
Hello,

We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 10/16/2022.

Thanks,
Amazon.com Seller Performance
Customer Answer
Date: 02/17/2023
My name is ***************** and I am the owner of FNK Automation. My Amazon seller account was deactivated on December 27, 2022. Since my account completely vanished, I would like to know if you can help me get it back. I have tried contacting someone who can help me by case log, calls, and emails, but I only receive automated responses. I am at a loss as to where else I can turn, I would really like to know if I have a chance to recover my store and my money withheld since that date. *Please review my case!*
Business Response
Date: 02/20/2023
Hello,

We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on February 20 2023.

Thanks, Amazon.com Seller Performance
Customer Answer
Date: 02/23/2023
Complaint: 19424585

I am rejecting this response because:

Amazon assures me that they sent me to my email the information they need from me to reactivate my store, however it seems that it is just an automatic response because I did not receive anything as you can see in the attached image.

I need HELP WITH THIS, nobody gives me an answer!

Sincerely,

*****************
Business Response
Date: 03/03/2023
Hello,
We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 3-March-2023.
Thanks, Amazon.com Seller Performance
Customer Answer
Date: 03/09/2023

Complaint: 18143719

I am rejecting this response because: As you can see in the image Amazon NEVER sent me nothing, it was just a automated response from them
PLEASE HELP ME

Sincerely,

*****************
Business Response
Date: 03/14/2023
Hello *****************,

We do not have enough information to reinstate your account for one or more of the following reasons:
-- Evidence of delivery or verify that currently uploaded tracking information is correct. Tracking information may be provided in the Manage Orders section of your seller account. This may include buyer confirmation of receipt or proof-of-delivery documentation.
-- You may be missing critical business information from your account to validate positive buyer-seller history across other sales channels. Provide supporting documents that includes but are not limited to business website and email or company bank information.
-- We have observed a significant increase to your sales or an unusual change in your selling patterns. Please provide us supporting evidence that you have inventory to fulfill all of the orders placed. This includes but is not limited to copies of invoices, receipts, contracts, delivery orders, or authorization letters from your supplier issued in the last 365 days.

How do I send the required information?
Please click on the View Appeal button on the Account Health page (***************************************************************************) and submit additional information as requested.

What happens if I do not send the requested information?
If we do not receive the requested information within 90 days of the original notification, your account will remain deactivated. Do not attempt to create a new seller account. Creating a new account will delay the reactivation process and may lead to permanent closure of your account.

We're here to help.
If you have questions about this review or the information requested above, visit selling account reviews for seller-fulfilled orders (***********************************************************).

You can view your account performance (***************************************************************************) or select Account Health on the home screen of the Amazon Seller app on your iOS or Android device. The Account Health page shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
-- Download the iOS app: ****************************************************************************
-- Download the Android app: ********************************************************************************************************

Thank you,

Amazon.com
Customer Answer
Date: 03/22/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
This answer is evidence that Amazon is just generating automatic responses to me, how am I supoposed to upload this information if I can't log in my marketplace?

Sincerely,

Faried *****
Customer Answer
Date: 04/17/2023
My seller account was deactivated on December 27th, 2021 also the store disappeared from the marketplace, I don't know who else to turn to , i woul like to have access to my store and be part of FBA program. Amazon requires to me some information however as I can not access to my store I have sent many emails with all evidence and evidenced requiered (I will attached it here) PLEASE HELP ME WITH MY STORE.

Business Response
Date: 04/19/2023
Hello,

We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 4/19/2023.

Thanks,
Amazon.com Seller Performance
Customer Answer
Date: 04/19/2023
I am rejecting this response because:

I sent the information requested by email and Amazon didn't response me

Sincerely,

*****************
Business Response
Date: 04/21/2023
We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 4/21/2023.
Thanks,
Amazon.com Seller Performance
Customer Answer
Date: 04/25/2023

Complaint: 18143719

I am rejecting this response because:
I have sent this information in MULTIPLE occasions as you can see in the attached image however, if Amazon considers that there should be more information there is data that can only be obtained by accessing my store and I do not have access to it. PLEASE HELP ME

Sincerely,

Faried *****
Business Response
Date: 04/28/2023
We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 4/28/2023.
Thanks,
Amazon.com Seller Performance
Customer Answer
Date: 05/03/2023

Complaint: 18143719

I am rejecting this response because:
As can be seen in the following image the email never arrived, it is just an automatic response

Sincerely,

Faried *****
Business Response
Date: 05/05/2023
We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 6 May 2023.

Thanks,
Amazon.com Seller Performance
Customer Answer
Date: 05/09/2023

Complaint: 18143719

I am rejecting this response because: I don't know why Amazon continue lie to me it seems that a robot is answering my question. Evidence that I did NOT received any mail on May 6, 2023 is attached. PLEASE HELP ME, THIS IS UNFAIR!!

Sincerely,

*****************
Business Response
Date: 05/30/2023
Hello,

We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 5/30/2023.

Thanks,
Amazon.com Seller Performance
Customer Answer
Date: 06/01/2023

Complaint: 18143719

I am rejecting this response because:

Amazon is making a mockery of me I have been sending too much evidence that they are not sending me any mail. please I need REAL help with my case.

Sincerely,

*****************
Business Response
Date: 06/05/2023
Hello,

We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 6/5/2023.

Thanks,
Amazon.com Seller Performance
Customer Answer
Date: 06/09/2023

Complaint: 18143719

I am rejecting this response because: AMAZON IS PULLING MY LEG they are telling me in multiple occasions that they told me by email whta is the information they required however this is completely false, I have been sending the evidence of this in the attached files and my case is always closed.
I just want get access to my store close it and continue with my main store being an excellent asset for Amazon's platform, please give me the opportunity to

Sincerely,

*****************
Business Response
Date: 06/15/2023
We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 6/15/2023.
Thanks, Amazon.com Seller Performance
Customer Answer
Date: 06/16/2023

Complaint: 18143719

I am rejecting this response because: I did not received any email from you by the email ***********************

Sincerely,

Faried *****
Business Response
Date: 06/23/2023
Hello,

We have received the seller's appeal and it is still under review. We will send an email to the seller's registered email address when we have a resolution.

Regards,
Amazon
Business Response
Date: 06/28/2023
Hello,
We have reviewed this sellers account and require more information to
complete our review. We have requested the necessary information from
the seller via email on 6/28/2023. Thanks, Amazon.com
Seller
Performance
Initial Complaint
Date:09/28/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Return** an item thst didnt work and they receiv** it and then lost it i guess the first 2 agents i talk** with said it came on sept 1st and i didnt check until the 9th or 10th i was told it could take **** days after thru recei ** it and a few more calls after that and kept getting push** back so final deadline was 27th 2-3 dicferent people then was told to fill incindent report so i did with all ******-8 times exactly what they wany** and not good enough so with my mothets assistance Sent anothet with her interpratation of instructions similar to mine and chose diffetent wY to send it still no good i have $200 dollats coming i have return** counless things back to tjem with out issue i really ne** the money back they say things garaunte** but im getting the run around please assist thank you
Business Response
Date: 09/30/2022
Hello *****,

I'************* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and I'm extremely sorry about the delay in processing the refund towards your return.

To avoid any further delay; I've requested a full refund of $198.50 towards the HiBoost Cell Phone Signal Booster for Home - Coverage up to **** sq ft.

This refund will be processed to your original payment method with in next 3-5 business days.

Once processed, you'll also be able to see the refund request here:

https://www.amazon.com/gp/css/summary/edit.html?orderID=113-7650796-1827437

Once again, I'm sorry about the disappointing experience you had regarding this return.

We hope to see you again soon.
Regards,

**************
Amazon.com
http://www.amazon.com

Customer Answer
Date: 10/04/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
Date:09/28/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Order 114-8198989-3307429 Placed June 18, 2022 Received Damaged: Water Denied receiving but carrier processed anyway Contacted June 23rd to initiate a return of the damaged computers Dropped off 44lb package containing entire order on June 24th (Attached is drop off receipt)Contacted June 8th, 9th, 10th, 19th; August 3rd, 7th, 10th (via ******** 11th On august 11th I was told that a refund was being processed, shortly after my account was closed Contacted august 14th, 15th (via ******** 16th, 17th, and 18th August 18th my account was reinstated Contacted them again on the 18th. 23rd (via email and ********, 24th, September 7th On September 7th I emailed *************************** and got an email back from **** S in executive customer relations and was told that they are unable to accommodate support on this return.I contacted again September ********************************, and the 23rd.I have been told by multiple chat support agents that the items arrived in the warehouse, ive had some say its lost, i've had two people on phone support tell me that the refund was already processed and that amazon canceled the refund at the last minute, ive had 3 people say the refund is done and to talk to my bank. I am getting no support and i've done everything possible to complete this return/rejection as per amazon policies and yet ive been met with the worst customer service imaginable. This is a $12,029.46 order i cannot cover and should not have to cover.
Business Response
Date: 09/29/2022
Hello ***************************,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern about Order ID: *******************.

I apologize for the inconvenience that you've experienced in this case.

I've checked and see that as per the update from the appropriate team, we'll not be able to take any action in this case from our end.

I realize you're upset, and I regret we've been unable to address your concerns to your satisfaction.

However, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter won't receive a response.

Regards,
Arun

Amazon.com
http://www.amazon.com
Customer Answer
Date: 09/29/2022

Complaint: 18143260

I am rejecting this response because: I sent this return back, and i was told the refund was processed and will be processed. This needs to be completed as I have completed everything asked of me on this side!

Sincerely,

***************************

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