Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,641 total complaints in the last 3 years.
22,061 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/12/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I made my payment! It posted . Yet they closed my card . I get told I have to reapply for a new card . This is ridiculous! I want my original account fixed !
Business Response
Date: 10/13/2022
Hello *************************,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and but couldn't find the exact issue on the account.

Could you please elaborate the issue in order to assist further.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,
Arun

Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/13/2022

Complaint: 18201646

I am rejecting this response because:they responded too fast. I just emailed them the issue in great detail. They need this addressed and I need BBB to stay on top of it.

Sincerely,

*************************
Customer Answer
Date: 10/18/2022
This should not get closed! See attachment sent to Amazon
Business Response
Date: 10/27/2022
Hello *************************,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

As per the update from the team, there is no visibility or access into your billing issues.

You'll need to reach out directly to the card issuer for more information on the closed card.

Please contact Synchrony Bank's Amazon Store ********************* at ************** or via chat at https://syncbank.com/amazon; click on the Chat for Help logo on the top right corner (24 hours a day, 7 days a week).
Regards,

Arun
Amazon.com
Customer Answer
Date: 10/28/2022

Complaint: 18201646

I am rejecting this response because:
I have reached out to synchrony repeatedly.
they tell me to go through Amazon. They need to own it and address the issue instead of switching blame.
Sincerely,

*************************
Initial Complaint
Date:10/12/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear Sir or Madam, Amazon deactivated my selling account, stating that I violated its Dropshipping policy and the Seller Code of Conduct. We faced an emergency with our warehouse that led to the violation. I tried to explain it in my Plan of action, but Amazon didnt accept it. Following Amazon policies, every seller has a chance to reactivate their account by providing a precise and strong Plan of action addressing an issue. My Plan of action is strong enough, and I did my best to fix the problem and prevent it in the future. I kindly ask you to review the Plan of action attached and review it again. This business is crucial for my team members, who have the only source of income via this Amazon business, and me.
Business Response
Date: 10/13/2022
Hello,

We have reviewed the sellers account and we are unable to reinstate their selling privileges.

We took these actions because the seller was in violation of our Code of Conduct policy and Drop-Shipping policy.

Under the terms of this sellers agreement with Amazon Services, we removed their selling privileges and placed a temporary hold on any funds in their seller account on July 02, 2022. We notified the seller of this decision by email on that day.

The funds in the sellers account were not eligible for transfer until September 30, 2022. The seller can write to us at [email protected] to request a transfer of any funds remaining in their seller account.

Sincerely,
Amazon.com Seller Performance
Initial Complaint
Date:10/12/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello, I received the email "Your Amazon.com account has been reinstated". My Amazon account was finally unlocked. I have seller account and now I don't any ** stores to choose.I called my amazon manager and he said that my seller account is locked because I haven't logged in for more than 1 year, so my account may be emptied by Amazon's system.I suspect that my account has been locked for a long time, which has caused my refund rate to be too high. Please ask Amazon to restore my seller data. I need to go in and complain or explain.. Please Amazon team review my account and restore my seller data as soon as possible. thanks Amazon voluntarily emptied my data, violating my privacy rights, and I still have a lot of money and inventory in my account. Please restore my account data.My account is Bes-*******************
Business Response
Date: 01/04/2023
Hello,

We understand that you would like to reinstate your account, thank you so much for your patience. We understand how important account restoration is to you, and we are honored to assist you.
The review team has now completed the review, and according to the final results, your account does not currently meet the criteria for resuming sales.

Action had already been informed to you by our team upon investigation.

We have also reviewed there is investigation number for this issue: ***********. We tried to get the content to help you, but the system tells us that we don't have permission to *******. Please find this case number and check your email to see how to proceed next.

We take your questions very seriously and understand your feelings, so we will respond to you after repeated investigation and repeated confirmation. Please be assured that we are also eager to help you as much as possible, but we must also comply with the relevant work processes and requirements.
Customer Answer
Date: 01/05/2023

Complaint: 18201578

I am rejecting this response because:
I regret seeing Amazon's inaction again. My account was stolen and locked for a long time. When I resumed my account, I found that my sales site was removed. No one told me what happened? I am a seller and I have the right to visit my sales account. If I can't access my sales background, I can't check my orders and handle my funds, and my payment will always be in Amazon's hands. This is Amazon's shameless behavior to illegally occupy my funds.
If Amazon thinks I am not right, I should enter my account and appeal. Instead of deleting my seller account, this is an illegal occupation and does not appeal to me! This is a very rogue behavior!
Please restore the authority of my seller's account immediately, otherwise I will take legal behavior to safeguard my rights!
My account is **********************

Sincerely,

*************
Business Response
Date: 03/27/2023
Hello,

We reviewed this sellers appeal and can not reinstate the seller account at this time. We have already worked on this account and informed the seller.

Thanks,
Amazon.com Seller Performance
Customer Answer
Date: 03/27/2023

Complaint: 18201578

I am rejecting this response because:
I did nothing, and then I couldn't log into my seller account. Then Amazon told me I couldn't recover! What is this the reason!
Please immediately restore my seller data, which infringes on my money and the right to know! I don't know what my account is in right now!
My Amazon account is for **********************.

Sincerely,
Initial Complaint
Date:10/12/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a Ninja Foodi 11 in 1 Cooker on October 3rd, when I received that package the box was ripped and a piece of the cooker was broken. I contacted Amazon and they gave me store credit and I returned the item and reorder a new cooker on October 6th. On October 8th, I got a notification saying the package was delivered but it wasn't. I was home all day and no one delivered a package. First Amazon said I need to file a police report in order for them to help me. I filed the report and now they are giving me the run around. They know the police aren't going to investigate one's single "missing" package so the don't have to refund or replace the item. They're denying me a refund and/or a replacement and I used their store credit so I can't dispute the charge with my bank. They're saying it's nothing they can do but I never received the package and normally they leave a photo when the package was delivered but this time they didn't and I don't think that's a coincidence.
Business Response
Date: 10/14/2022
Hello,

I'd love to help, however, I wasn't able to find the order you asked about on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. We'd request you to please help us with the order number related to your purchase.

If you still need help, please contact us again by visiting our Help pages (http://www.amazon.com/help), select the "Need More Help?" link and click on "Contact Us." Be sure to contact us from the email address on the account used to place the order.

We look forward to seeing you again soon.
Initial Complaint
Date:10/12/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My package worth $379.98 was delivered to Amazon in error. The last person from the Amazon executive office said that I should stop communicating with them because they will no longer respond. Who says that. All I needcis my package back.
Business Response
Date: 10/14/2022
Hello,

I'd love to help, however, I wasn't able to find the order you asked about on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. We'd request you to please help us with the order number related to your purchase.

If you still need help, please contact us again by visiting our Help pages (http://www.amazon.com/help), select the "Need More Help?" link and click on "Contact Us." Be sure to contact us from the email address on the account used to place the order.

We look forward to seeing you again soon.
Initial Complaint
Date:10/12/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed ORDER # ***-3973992-2218655 for "Aimpoint Micro T-2 Red Dot Reflex Sight with Standard Mount - 2 MOA - ******" on August 30, 2022. I recieved an unmarked white box that was not sealed and missing the micro series tool that was suppose to come with which was very suspecious. I inspected the optic which had a serial number *******; however, the box has a serial number *******. I immediatly contacted aimpoint customer service on the phone and gave them both serial numbers and they did not recognize neither one. They informed me that other customers call for the same issue ordering from amazon and getting a counterfeit, they recommended me to buy the optic from somewhere else and call them to verify the serial number. I started a return and returned the item back to amazon *** tracking 1Z1V17R59019091397.Today I recieved an email from amazon "We cannot issue a refund for this order until we receive the correct item. If you have the item and would still like a refund, please return the item to us by OCT 30. If you would like to appeal this decision, please reply to this email to reach an Account Specialist. Our **************** team can only confirm that we sent this message and help you with technical issues. They cannot reverse this decision or share more details on this matter." I replied to this email to appeal the decision, but no one is answering me back. I tried to call on the phone to speak to an Account Specialist, but I was told that this department do not take phone calls, so I can't speak to them on the phone. The email they sent me after that "Thank you for helping us better understand the activity on your account. We closely examined your account, any related accounts, and your order history to ensure that any decision regarding your account was made according to our policies. This decision is final. We will likely not respond to further emails about this issue."I would like a replacement that could be verified with Aimpoint or my money back.
Business Response
Date: 10/14/2022
Hello,

Thank you for writing to us. We contacted you so that we could better understand the activity on your account.

We cannot issue a refund for this order until we receive the correct item. If you have the item and would still like a refund, please return the item to us by OCT 30 2022.

If you would like to appeal this decision, please reply to this email to reach an Account Specialist. Our **************** team can only confirm that we sent this message and help you with technical issues. They cannot reverse this decision or share more details on this matter.

If you have any order or account-related concerns, please contact our **************** team via the link below. **************** will not be able to answer any other question about the refund on your order 111-3973992-2218655.
www.amazon.com/contact-us

Account Specialist
Amazon.com
www.amazon.com
Initial Complaint
Date:10/11/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This is regarding a shipping charge, once the item is received, that was promised by one of the supervisors at amazon, ****, that was not honored by ******, another supervisor!I spent over an hour this evening, while I was EXTREMELY tired, the first rep. who could find the message from ****, put me on hold, several times, and the last time, he promised to transfer the call within 2-3 minutes but after ***** minutes nothing happened and I had to hand up and call again!This time, once the supervisor picked up the phone, the phone was disconnected!I had to call for the third time and when I spoke to a supervisor, ******, she was extremely inefficient and could not even find the message had send by ****, despite telling her several times, the title and the date and time of the message!Over 1 hour of my precious time is much more valuable that the $9.99 shipping and handling that had been promised to be refunded on that order!I'm EXTREMELY unhappy about having my VALUABLE time wasted for nothing!It is also a shame on amazon that a supervisor, ******, could not find the message from ****, while the ************************ from ****:**** from Amazon Leadership 10/9/2022, 5:25:32 PM Hello,I appreciate your patience. This is a follow-up email.I would like to inform you about the special case refund of the shipping and handling fee for you $9.99 of this order 112-6447271-5929059.Best regards,************Thank you.Amazon.com
Business Response
Date: 10/14/2022
Hello,

I'm ***** from Amazon.com.

I've reviewed your BBB complaint and I'm sorry to learn about the negative experience you've had with your order.

Upon checking the latest activity on your order, I found that a full refund of $21.66 was issued on October 14, 2022.

*****
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/15/2022

Complaint: 18201206

I am rejecting this response because:

Since I returned the item, there was a refund!!!
Please do not whitewash the issues!
over an hour of my precious time was wasted, since people did not know how to honor what had been promised!
The whitewashing response was worse that the behaviors of the customer service reps. and supervisor!
I'm vey dissatisfied!!!

Sincerely,

*****************************
Initial Complaint
Date:10/11/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Transaction date:Sep 6, 2022 Sep 14, 2022 Sep 29, 2022 Oct 3, 2022 The amount of money paid to business:$154.43 $154.43 $106.05 $***.33 Total = $528.24 A refund What the nature of the dispute is?I received two damaged nightstands, 2 wigs that where not good quality as stated in description. I reported the damage immediately to the 3rd party seller, one of the two orders was canceled so I had to replace the order at a later date. I couldnt get the 3rd party seller to resolve the issue Amazon agreed that seller wasnt complying n told that an A-Z claim was made on my behalf nothing refunded so a few days later I contacted support again to check up on the claim was told there wasnt one rep agreed that seller wasnt complying again tried to file another A-Z claim when the system was shutting her out I had to reach back out to the seller and they requested yet again another set of photos when I had already sent others they had requested of shipping boxes, the damaged areas and now requested a photo of the entire stand that they didnt think it was there item and still no resolution after sending the pictures.The next two orders are separate orders they where same day delivery, I returned them the very next day after being delivered I had forgotten to place return barcode inside the package and wanted to make sure that this wouldnt hold anything up I was told they where just going to process the refund well refund never arrived now one orders return was completely canceled, I reached out again was told the same as last time and again nothing. I called and was instructed that one of there associates had canceled the return completely and that they where not able to process the refund that I had to wait 14 days and after the 14 days have passed I would have to call again to get my money refunded!!Order# ***-0823005-2416237 Order# ***-3399582-8916234 Order# ***-5358003-2463425 Order# ***-2782859-5737008
Business Response
Date: 10/20/2022
Hello *******,

I'************* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and I understand that you are concerned about the refunds towards the recent returns.

I've checked and see that all the 4 orders you mentioned in the complaint were refunded.

Order ID: ******************* Refund Amount: $32.18 Partial Refund
Order ID: ******************* Refund Amount: $154.43 Full Refund
Order ID: ******************* Refund Amount: $106.05. Full Refund
Order ID: ******************* Refund Amount: $113.33 Full Refund

Regarding the partial refund towards Order ID: *******************; I see that you accepted the seller offer and hence the seller issued partial refund on October 12, 2022 to the **** Card used to pay for the order.

I hope this helps. We hope to see you again soon.
Best regards,
**************
Initial Complaint
Date:10/11/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
*************************** ****** Respected Remembers/Teams:On December 14, 2021, we received notification that our account got deactivated because we submitted documents that appeared to be forged. We wanted to ungated the category and submitted an invoice for ungatting purposes of:ASIN: "B073WD1CPC Greenies Smartbites Hairball Contro. l - Tuna 4.6oz" It took about 8 months to submit many Plans of Actions with the help of seller support agents and calling 100s of times. After all our efforts and with the help of the seller support agents, we received an email notification on July 22, 2022, to submit a Future Supplier Invoice. (Notification Screenshot S is attached.)Before submission again, I called, and the Seller support agent confirmed about submitting the future supplier invoice of a new supplier. (Details of the Future Supplier are attached.)Also, there is no appeal button to submit the future supplier invoice and details. I request you, please review my submission with all supporting documents and activate my selling privileges. I am attaching the following: 1.New Future Supplier Invoice; 2. Details of Future Supplier; 3.Successful Plan of Action Amz Asked for a Future Invoice July 22 4.Amazon July 22 Notificaiton asking for Future Supplier I request you to please review and activate my selling privileges.Thanks!Prime Store USA LLC
Business Response
Date: 10/14/2022
Hello,

We reviewed the information provided and decided to reinstate the seller account. We have notified the seller about this decision on Oct 14, 2022.

Regards,
Amazon
Customer Answer
Date: 10/15/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
Date:10/11/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I opened an Amazon account with my Gmail address recently (after my last account of 20+ years was compromised). On my new account, I uploaded gift cards I earned. I have never made a purchase on this account. When I tried to upload my credit card to obtain a Prime membership, my account was locked. I was requested to upload a document with my name, address, and last 4 of this credit card. I did this- multiple documents including a billing statement from my insurance company. The account specialist continues to email me stating I need to upload described document. I am on a loop, and customer service over the phone has been of no help, simply telling me to upload the same document again and wait, etc. At this point Amazon is confiscating hundreds of dollars in a gift card balance. I want my account opened to remove my credit card and use up the gift card then be done with this scandalous company.
Business Response
Date: 10/19/2022
Hello,
We have reviewed the customers buyer account and cleared the unauthorized activity from the account.
We have sent the necessary password reset guidance to the customer via email. We sent this information to their registered email address on 10/19/22.
For more information on our privacy notice, the customer can search for Privacy Notice on the Amazon shopping website.
Customer Answer
Date: 10/24/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************

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