Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,633 total complaints in the last 3 years.
21,653 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/24/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am currently unable to leave comments or responses for product reviews on the Amazon website. I believe this ban has been enforced unintentionally. I hereby request my privileges to submit comments be restored with the understanding that I will comply with the Amazon website user agreement.
Business Response
Date: 10/25/2022
Hi,
We have investigated the reported issue and we can confirm that the customer - ******************************* **************** reviewing privileges were removed due to an error. As a resolving action we have reinstated the customer's reviewing privileges and affected reviews.
Please use the below standard response to notify the customer about our decision.
Thank you.
_______________________________
Hello ***************************,

Thank you for contacting us about your reviews. We apologize for any inconvenience this may have caused.

After reviewing the account once again, we have restored this account's previously contributed reviews and the ability to contribute reviews, comments, customer questions and answers, and other content. It may take up to 24 hours for reviews to reappear.

Amazon Review Moderation team
Initial Complaint
Date:10/24/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear ??? team,My name is **************************Recently I applied for registration of an Amazon account for my **-based company EMISSE LLC, but my submission was rejected because the Amazon team could not verify my documents and stated that I already have the accounts for my company EMISSE LLC. Actually, I do not have any account for my company EMISSE LLC, I just tried to open an Amazon account for my company two times but every time my submission was rejected.1) The first attempt to create the account I made on 08/23/2022, the email address I used *******************. Eventually, my submission was rejected as Amazon team could not verify my documents.2) The second attempt I made on 09/02/2022 using the email address ******************** but my submission was rejected due the following : "The information entered does not match the submitted document'". Besides, all my documents are valid and information in my documents fully matches with information entered in Amazon. . I contacted my bank and got the authorization letter from them that confirm my bank statement is valid. I also attached the business license for my company EMISSE LLC which confirms my company is registered according to ******* legislation.I also attached a photo of my passport to this letter.I hope this information will be enough to verify my document and allow me to register the Amazon account.Best regards,************************* EMISSE LLC
Business Response
Date: 10/26/2022
Hello from Amazon.com
For more information, the seller would need to review and reply to their most recent case informing them of their identity verification decision. We are not able to provide more information.
Initial Complaint
Date:10/24/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This complaint is in regard to have my Amazon account deleted
Business Response
Date: 10/25/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We understand you wish to close your account and delete your data.

Protecting your privacy and the security of your data is and has always been a top priority for us. The most secure and straight-forward way to submit the request is to follow the steps below:

1. Go to Close Your Amazon Account: https://www.amazon.com/privacy/data-deletion

2. Sign into the account you want to close.

3. Review the products and services associated with your account.

4. If you still wish to proceed, select a reason in the drop-down menu, tick the box next to "Yes, I want to permanently close my Amazon account and delete its data" and click "Close My Account."

Please note that if you have multiple accounts, please follow the steps above for each of them to ensure that we have the correct authority to take action on each account you wish to close. By requesting the permanent closure of your Amazon account and the deletion of your data on any Amazon site, youll lose access to all of the products and services across all Amazon sites globally where you use the same login credentials (email, mobile phone number, and password), such as international Amazon sites (e.g. amazon.co.**, amazon.fr, amazon.com.mx), Audible, etc.

A confirmation notification will be sent to the email address associated to your account or via text message. Youll need to reply within 5 days to verify your request.

If you are experiencing issues with logging into the account you wish to close, visit the Help page below:

https://www.amazon.com/gp/help/customer/display.html?nodeId=****************

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com
Initial Complaint
Date:10/24/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Honorable BBB.org! I appeal to you as the last resort and really hope that you will help to restore justice.I am *****************************, an Amazon Seller. My Seller (Business) Account on amazon.ca (******** MARKETPLACE) [SAVELIEVYTRO storefront, e-mail address: ************************ merchant token A3SZWW2JVH3SZH] has been deactivated because of the separate account KS ink. I had the access to Ks ink account from January 17, 2022, until June 10, 2022. But on June 10, 2022, we entered into share purchase agreements. I sold my share and no longer own ****** selling account. Please check the share purchase agreement and notification of the intention to sell the share. When I owned part of the mentioned account I had access to the account but my participation was really formal I was interested in selling the product that was listed in the Ks ink account. And as I mentioned now I do not have ANY kind of relationship with ****** account! I would like to note that I cannot influence the unblocking of the mentioned account in any way, since I do have NOT ANY RELATIONSHIP to it right now! I have collected a complete package of documents that allows identifying my personality as the actual owner of the account my driving license, and business insurance which I made to protect my business and I am ready to provide any other documents needed for verification. I urge you to pay attention to this appeal. Doing business on Amazon.ca is also a source of income for my family and the main professional activity of my employees. If access to my account is not restored, I will have to stop running my business on amazon ca and cut the number of employees. I am an honest seller and employer and I want to continue working for the benefit of the country by developing my business, saturating the market with necessary goods, and creating additional jobs. I hope that my complaint will be heard.With hope for justice, *****************************.
Business Response
Date: 10/26/2022
Hello,
We have decided to reinstate this account and an email was sent to them informing them of this decision on Oct 26, 2022.
Thanks,
Amazon.com Seller Performance
Initial Complaint
Date:10/24/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon accepted my order (ORDER # ***-1154409-7621051) 5 days ago plus took my payment but still hasn't shipped the order. When I checked on the status, yet again, it shows being "currently packaged" but when I contacted Amazon.com thru Chat I was literally told the item is not even in stock and they have no idea when it will be so why does it clearly show the item is currently being packaged since they don't even have it in stock?
Customer Answer
Date: 10/25/2022

Complaint: 18303219

I am rejecting this response because:
I am NOT at all satisfied with Amazon's response. I contacted their online Chat and their Representative told me the item I ordered, and paid for, was not in stock and I would have to wait until it is back in stock before they could ship it. However, on their site it clearly showed the item IC ordered was in fact in stock so I ordered it in the first place.so it should have shipped to me right away. After 4-5 days I contacted the amazon.com Chat Representative as mentioned as to why it still hadn't shipped and she told me what I told you in this reply earlier in this message. My order was only shipped to me AFTER I filed the rightful complaint. The person from Amazon replied to you the order had indeed been shipped and received by me which it finally has. He/she intentionally failed to mention as I stated the item was indeed in stock when I first ordered it nor the fact the chat Representative told me when I checked as to why it still hadn't been shipped the statement it wasn't in stock when in fact it was. Both the amazon.com chat Rep lied as well as the follow up person never looked into the actual matter enough to see what I stated, why it took 4-5 days to even ship my order when in fact it was in stock the date I origionally ordered it etc.
Regards,
*************************

Business Response
Date: 10/25/2022
Hello *****,

I'************* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and I understand that you were concerned about the order of Echo Dot (4th Gen, 2020 release) | Smart speaker with ***** | Charcoal.

I've checked and see that the package was delivered to the locker on October 22, 2022 as per the delivery estimates provided at the time of ordering. I see that the package was successfully picked up on October 24, 2022.

We hope to see you again soon.
Regards,

**************
Amazon.com
http://www.amazon.com
Initial Complaint
Date:10/24/2022
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered an "Aspercreme" Arthritis lotion, for my mother: Amazon Order# ***-7015312-2313058. My mother needs this lotion, because she has constant pain on her arms. The Amazon Delivery Driver, delivered the item to the WRONG HOUSE (My front door neighbor); the Amazon Delivery Driver threw it into their yard, where they have dogs. My neighbors dogs chewed the lotion; and the item was damaged. I called Amazon customer service and she ******* her name), told me that they can't replace or refund me for the item because it was delivered in good condition. I told her NO IT WASN'T because the driver delivered it to the WRONG ADDRESS. Now, my neighbors dogs are sick because they chewed into it. I want to be compensated, for the stress because I have high blood pressure, and for the incompetent customer service they provided. I've been a loyal customer for years. I want them to make this right, I want credit- to be credited to my amazon account ********************** *** ******************* and I want additional credit compensated for all the un-necessary distress this has caused me, and my mother didn't receive her pain cream. This is a multi billion dollar company, this is the worse customer service I have ever received.
Business Response
Date: 10/25/2022
Hello ****,

I'************* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and I'm extremely sorry about the inconvenience caused due to the delivery issue of the package with Aspercreme Maximum Strength Pain Relief Cream with Aloe, 3 oz., for Arthritis Joint & Muscle Pain.

I can understand that the sensitivity of the delivery of the package as it is a health care item.

Considering the picture of delivery and the sensitivity of the item; I've requested a full refund of $6.95 to the original payment method used. This will be processed within next 3-5 business days.

And I've added a $20.00 Gift Card to your account for the disappointing experience regarding this shipment. You can view your balance and usage history in Your Account here:

https://www.amazon.com/gp/css/gc/balance/

Your gift card balance will be automatically applied to your next eligible order. If you don't wish to use your gift card balance, you'll see an option to choose whether you'd like to "Use your Gift Card or Promotional Balance" on the "Select a payment method" page. Any unused gift card balance will remain in your account until it's applied to an order. This option is not available for 1-click orders.

To learn more about using your gift card, visit our Help pages:

http://www.amazon.com/help/gc

We look forward to seeing you again soon.
Regards,

**************
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/26/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**********************************
Initial Complaint
Date:10/24/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
To whom it may concern: Im having difficulty with Amazon on a refund with CAREFREE-211800A Buena Vista+ RV Awning Room Fits 18'-19' RV Awnings, Gray with Dark Gray Trim. They told me to get raid of the product and they were going to issue a full refund. Then they told to return the product and never issued anyone to pick the item. Then when finally was going to return the item myself that it was too late because of the 30 day return policy. Amazon followed through on there end. They have told me so many different things that I have screenshots of proof. I need your help on this issue if you could please help? Order date Sep 11, 2022 Order #***-4985894-3762610 Order total: $486.36 **************************** ****************************************************************** ************
Business Response
Date: 10/25/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the refund and return of your order. I'm sorry for the inconvenience caused.

I've shared the feedback with our team to get this checked for necessary action to avoid it happening again in future. Regarding the return, I see the option for printable label is not available, I've created a return with *** ** code. I request you to please pack the item and return at *** store by showing them the ** code. They will be printing the label and returning it back to Amazon. Once we receive it, a refund will be issued.

If you still need any further help, I request you to please send us the request or reply to this email from your registered email id. We request to always send us your details/queries/complaints through your registered email so that it will help us access the account for help.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com
Initial Complaint
Date:10/24/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My Amazon account was inactive for 2 years and I had 40k locked there In May 2022 I managed to get the account back active After a verification process on June 18, Amazon agreed to return all the money that was locked in the account Only after a month they transferred the money but not the whole amount still missing **** dollars Since I registered with Amazon a lot twice I opened a lot of cases I called but nobody answers my emails I feel like they just ignore me I would appreciate your help
Business Response
Date: 10/29/2022
Hello,

We have received the seller's appeal and it is still under review. We will send an email to the seller's registered email address when we have a resolution.
Customer Answer
Date: 10/30/2022

Complaint: 18303102

I am rejecting this response because:
They have been giving the same answer for more than two months
It doesn't make sense that it takes a lot of time to research the issue, this is not about millions of dollars
Sincerely,

*************************

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