Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,633 total complaints in the last 3 years.
21,640 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/24/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Degrees of Comfort heating blanket from Amazon on January 27, 2022. The product advertises a 5 year warranty on the Amazon website. The product died on October 7, 2022 and I've tried contacting the company directly twice through email ************************** but have not received ANY response from the company. I tried contacting Amazon but they said I'm outside the refund window and they wouldn't be able to further assist me. I purchased this item from Amazon, they should stand behind their product's warranty. If I can't reach the manufacturer directly, Amazon needs to rectify the situation.
Business Response
Date: 10/25/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the heating blanket. I'm sorry for the inconvenience caused.

I've shared the feedback regarding this order with our team to get this checked and avoid it happening again and while a replacement is not available, I see a return pickup is successfully created on your account on Monday. An email with the return instructions sent on Monday, October 24, 2022 at 9:02 AM (PDT).

The *** will pickup this order at the earliest, once we receive this return, a refund will be issued on your account and you will be notified.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com
Initial Complaint
Date:10/24/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear BBB,**** B07KW4ZG21 CGH **** Girls Hairstyles was suspended on my Amazon seller account for a safety defect. Amazon never sent me a performance notification letting me know what the safety concern was. I still to this day do not understand why the **** was taken down for safety concern and Amazon, apparently, wont tell **** tried to appeal to other teams at Amazon by asking them what I needed to do to comply with whatever the safety concern is against the ****. There is no current product recalls for this product on -https://www.cpsc.gov/Recalls. No spot to insert a CPSIA. The product description page has a small parts warning.Can you get Amazon to tell me what the safety concern is?Thank you for the assistance on the matter.
Business Response
Date: 10/25/2022
Greeting from Amazon Services,

I understand that the seller ********************************* from Arbitrage Nation has *************** that is being restricted for sale due to Intellectual Property Complaints related to Trademark on Products.

The listing was originally marked as a product safety issue, however it has since been correctly marked as "Received Intellectual Property Complaints".

Amazon is dedicated to ensuring that goods do not violate or infringe a Rights Owner's intellectual property (IP). Amazon strives to ensure a trustworthy shopping experience for our customers.

By selling on Amazon, sellers agree that:

    * The sale of counterfeit products is strictly prohibited.
    * Sellers may not sell any products that are not legal for sale, such as products that have been illegally replicated, reproduced, or manufactured
    * Sellers must provide records about the authenticity of your products if Amazon requests that documentation

Failure to abide by this policy may result in loss of selling privileges, funds being withheld, and disposal of inventory in our possession.

It is each sellers and suppliers responsibility to source, sell, and fulfill only authentic products they are authorized to sell. Amazon may request that sellers provide documentation (such as invoices) showing the authenticity of their products or their authorization to list them for sale from the Brand. Sellers may remove pricing information from these documents, but providing documents that have been edited in any other way or that are misleading is a violation of this policy and will lead to enforcement against the Seller's account.

The seller can appeal the policy violation by going to their Account Health Dashboard in Seller Central and submitting their documentation under the "Received Intellectual Property Complaints" section for that ASIN.

Here is help page for the Seller's reference:

Intellectual Property for Rights Owners
https://sellercentral.amazon.com/help/hub/reference/U5SQCEKADDAQRLZ
Initial Complaint
Date:10/24/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Complaint is with Amazon.
Customer Answer
Date: 10/24/2022
I have been an Amazon Prime customer for many years and a dedicated shopper on Amazon. I have been experiencing problem after problem with my delivery of all Subscribe and save items for approximately 9 months and I have spoken to **************** and Supervisors each time. I order Oxi Clean Revive monthly as one of the items as well as dog food and other household/beauty items. Each delivery I get the Oxi clean or detergent delivered there is some leaking out and all over the items in the box as well. I have pictures and videos to substantiate my claims. This last time in September I was on the phone for 1 hour and 40 minutes (have call log) as was told a complaint was being forwarded on my behalf and how much they apologize etc. I wanted to cancel my items moving forward but was told please give us another chance and then I get the box and the Oxi clean leaked out again and this time it leaked from a box that was not even opened at the time. I can tell you it leaked out and I can tell you it ruined alot of things in my trunk.
Customer Answer
Date: 10/25/2022
Order numbers
111-0063781-5941856
111-8129279-9759418
112-5219350-8377855
Business Response
Date: 10/27/2022
Hello Ms ******,
.
I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We're sorry to know about the issue you've had with the subscribe and save order for the " Revive".

We request you to write us back with the recent 3-4 order ID for this product where you've had issues with the packaging. We also request you to provide us as much photo's as possible of the damage to the packaging. This will help us to analyse the issue better.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,

Abhishek
Amazon.com
http://www.amazon.com
Customer Answer
Date: 11/03/2022

Complaint: 18253253

I am rejecting this response because: I have reached out to them by email and they have not responded has been a week so I cannot except that they need to contact me at ************ to resolve this

Sincerely,

*****************************
Business Response
Date: 11/05/2022
Hello ******,
.
I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We understand that you'd like us to call you. Unfortunately, our team does not have access to make or receive calls, We can correspond only via emails. We request you to reply to this email and provide us with the requested information in my previous correspondence.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,

Abhishek
Amazon.com
http://www.amazon.com
Customer Answer
Date: 11/07/2022

Complaint: 18253253

I am rejecting this response because:I have emailed them and nothing has gotten resolved yet

Sincerely,

*****************************
Business Response
Date: 11/09/2022
Hello ******,

Thank you for writing back to us with the information.

We've forwarded your feedback to our packaging team for future improvements.

Further, as you've repeatedly had issues with the delivery of the "OxiClean White ****** Laundry", I'd request you to not place any order for this item for now. We'll work with our packaging team to keep such issues to as minimal as possible.

We hope to see you soon.

Best regards,
Abhishek

Thank you.
Amazon.com
Initial Complaint
Date:10/24/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have ordered several products from Amazon Prime. On the day of delivery I get a message that my products are undeliverable. The specifics range from damaged to SKU # issues. Each time I chat or call in, I get the same result. They want to refund my account. Amazon Prime customer service told me that the orders that are not being delivered to me are shipping directly from their warehouse. Its not a 3rd party. I have written emails to their customer service **** and chatted, called etc. no one will get back to me on this issue. Is this something you can assist w/ ? Thank you for your time and consideration. Regards,*****
Business Response
Date: 10/25/2022
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am sorry for the inconvenience caused to you with the orders. I understand your concern and would have felt the same if I were you.

The orders will be marked as undeliverable if the packages are damaged during transit. In order to avoid return hassle to our customers by delivering damaged items, the carrier it self will return the item to fulfillment center.

Usually replacement can be sent if available, As we can see the Order #***-9024384-8992210 is the replacement order for Order ID: *******************.

As the replacement is already created previously the refund was issued. Considering the current situation, we are taking highest possible measures to make sure the packages are delivered to the customers in time. However, due to unforeseen reasons we are still experiencing some issues delivering the items.

Im personally collaborating with the team to investigate this matter further and take the appropriate actions upon this issue.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Mahendra
Amazon.com
http://www.amazon.com
Initial Complaint
Date:10/24/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 08/16/2022 I ordered a recliner from Amazon, who was selling for a 3rd party HG Direct, for $326.69. Within the month, the recliner was disassembling, would not work properly, and could not be fixed. HG Direct played several back and forth games regarding the return of the chair and refund. Amazon began giving repeated conflicting directions as to how to handle the matter. Ultimately, Amazon instructed me to cancel the dispute with my bank, ***** Fargo, and they would service the $326.69 refund. I did so as the bank said it would take another 45 days to refund and Amazon could do it in 3-5 days. Then Amazon did not wait for the bank to finish processing the cancellation and denied my refund before the ***** processing time by ***** Fargo. I can no longer get my $326.69 back from ***** Fargo. Amazon is also denying me my refund, and I am out $326.69. It has been 33 days of contacting these businesses daily. I have closed my account with Amazon and I want my money.
Business Response
Date: 10/25/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the recliner order. I'm sorry for the inconvenience caused.

Upon checking, the e-mail address you have provided to us with isn't associated with an account/doesn't have an order matching what you described. For your account's protection, we're only able to take action when we can confirm the request is coming from the account holder through the registered email address on the account. Considering that, we would need you to write from the associated email of the account for research.

If you're not sure what e-mail address your account is under, please contact us via phone:

https://www.amazon.com/gp/help/customer/contact-us

Once we have the details from registered email, we can look into it and help you further.

Note: Legal and privacy concerns limit the information we can release and to whom it can be released.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/25/2022

Complaint: 18303778

I am rejecting this response because:
It is quite clear that **************** is the correct email associated with the account per attached documents. I deleted my account yesterday because I intend to NEVER do business with Amazon again. Quite frankly, 33 days of ***************************** is NOT an inconvenience. It is an abuse of Power.
Amazon has STOLEN my $329.69, period. Amazon needs to return it.

Sincerely,

*****************
Business Response
Date: 11/04/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the bad experience you had with us. I understand your concern regarding the refund.

I was able to access the order earlier using the images you have shared and found that the email registered on the account where the order is placed was different. Upon accessing it now, it is no longer available as you have closed your account.

Once an account is closed, all the details are removed and we can no longer access it. I've found that you have already disputed the charges and our team have requested the bank to resolve it in your favor that means you will be receiving a refund. In this case, I request you to please contact the card issuing bank to pursue this matter further.

I realize you're upset, and I regret we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any additional insight or action on this matter.

We appreciate your business and hope to have the opportunity to serve you again in the future.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com
Customer Answer
Date: 11/07/2022

Complaint: 18303778

I am rejecting this response because: this is the same excuse/message Amazon initially sent. So, I will be seeing them in Small Claims Court as they STOLE my money. PERIOD

Sincerely,

*****************
Initial Complaint
Date:10/24/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Called in on 10-24-2022 about my order and got rude and very unprofessional customer service person. I would like the call pulled as it was 9:30 am eastern time. This person should not be working for Amazon and dealing with customers. She is very condescending and talks over customers. When you pull the phone call you will how she handles your customers.I asked her repeatedly where she was located and she refused to answer and I ask for a manger and she refused to put on one the phone. She kept me on hold and put the phone down for over 10 minutes.I want this called and upper management to get involved. I am a prime member and have been for years and I will tolerate an employee speaking to me in the manner in which she did.
Business Response
Date: 10/25/2022
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am sorry for the inconvenience caused to you with the support you received from our customer service agent. I understand your concern and would have felt the same if I were you.

I appreciate you making us aware of it. At Amazon, we pride ourselves in being the worlds most customer-centric company. Regrettably, our support team couldnt meet our high standards in this instance.

Im personally collaborating with the team to investigate this matter further and take the appropriate actions. The action will be taken upon the agent based on the investigation and we will make sure such type of issues won't get repeated.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/25/2022

Complaint: 18303711

I am rejecting this response because: I have an issue that still isn't resolved that has gotten worse since I made my complaint and I need someone to call me at ************

Sincerely,

*************************
Initial Complaint
Date:10/24/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon.com has an Xbox series X for $200. I ordered it and I sent the link to everybody I know, and the seller does not ever produce anything. They are scamming millions of people out of their money. I have contacted Amazon several times about this issue, and the Xbox continues to be on sale and people continue to lose their money until its proven there arent going to get the Xbox and then the money gets returned. In the meantime, this phantom seller is taking money and earning interest, and never producing any item. amazon.com knows what is happening, and they turned a blind eye. When I. ***************** she said they have no control over their sellers.
Business Response
Date: 10/25/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the Xbox game order. I'm sorry for the inconvenience caused.

While we do not have the control on seller's inventory, we do have the option to check on the seller's performances and complaint. Based on that, our team takes the required actions. I know the experience with the seller for this Xbox order is definitely not what we expected you have to with us or the seller. I've reported the issue and the seller details to our team to get this checked for necessary action.

I thank you for bringing this to our attention and I;m sorry again for the hassle. I see the order was refunded back to your original payment method, I'd request you to please place a new order from other sellers on the website for this item or a similar one.

I appreciate your understanding and patience.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com
Initial Complaint
Date:10/24/2022
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am a Prime member and regular user of **********************. I have had to contact support after nearly every single Amazon Fresh order I've placed the last 6 months and have been assured every single time that I had reached the right department, that the issue would be reported appropriately, and that I would not ever experience these issues again. Every subsequent order, the problem is still happening. There are two main issues that I keep experiencing. The first is that, for whatever reason, those packing the orders have put loaves of bread or bags of pasta (such as easily smashed egg noodles) in with 2-liter bottles of soda, or large bottles such as laundry detergent, effectively crushing the bread/pasta. The second is that they continue to mix both food items and chemical items together in the same bag, which is a huge problem. These issues have occurred on, at minimum, the following recent orders numbers: 113-0455067-2167418, 113-8198423-5351407, 111-9041276-4689806, 111-2241718-6476264, 111-5425919-6715455, 112-4117521-6823468, 112-9809568-4923438, 112-7396439-6505048, 111-9828128-8845063
Business Response
Date: 10/26/2022
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thanks for adding additional information, Im sorry to hear about your poor delivery experience, and I appreciate you making us aware of it.

At Amazon, we pride ourselves in being the worlds most customer-centric company. Regrettably, our service in this case couldnt meet our high standards in this instance.

Our concern team started investigation and also they will be going all the orders placed on your account from that store and they will take actions on the particular store so that such issues can be avoided.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/26/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********. While I will accept this response, it is ultimately not a resolution and thus I want to be clear that I will actively use the contact email provided each and every time I experience these issues going forward, until they are fully resolved.

Sincerely,

***********************
Initial Complaint
Date:10/24/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
October 24th, 2022 To whom it *** concern,My name is **********************, the owner of *************** LLC.My store was deactivated on August 6th in accordance with a violation of Amazons Seller Policies, Seller Code of Conduct, and the Amazon Drop Shipping Policy.The customers were informed of possible delays by message, and some of them requested refunds and the refunds were honored.When I saw the problems this decision caused us, I contacted my regular supplier to obtain more products, but the delivery was delayed, so I scheduled a pick-up at the suppliers place in order to take the products to my warehouse and pack them up. -- Greater detail on the steps you have taken to prevent future policy violations.First of all, I self-educated myself to adhere 100% to the following:Adhere to all applicable laws and abide by all Amazon policies.Maintain current account information.Never misrepresent me.Always act in a manner that ensures a trustworthy experience for Amazon customers.Never list products that *** cause harm to Amazon customers.Never engage in any misleading, inappropriate, or offensive behavior.I started my research on the *** program to provide a better service to my customers. To prevent future stock problems, I have established a policy: We must buy 10 extra units of each product when placing an order with our supplier.For ***, I created a list of five (5) products in the ************** category: it's been 3 months and my funds are still withheld As a store legally incorporated under Amazon's rules and U.S. trade laws, Im committed to selling products and categories allowed by Amazon.
Business Response
Date: 10/25/2022
Greetings from Amazon,

Thank you for contacting us regarding deactivated account issues.

At this time, I was unable to locate any seller accounts using the email address from which you have written, **************************** For security reasons please know that I am not able to provide any information or take any action on a seller account unless contacted directly by the owner of that account. Please inform the seller in future contacts are sent from the email address used to register the seller account.

If the issue is still unresolved for contacted Seller account, seller will need to send a new email to Amazon from the email address used to register the seller account. If seller have any concern they can reach Selling Partner Support by using the Contact Us form linked below for seller convenience:

https://sellercentral.amazon.com/cu/contact-us
Initial Complaint
Date:10/24/2022
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ordered some 5 hour energy around the 10th. They said it was lost. I never received anything and it says undeliverable on the app. Nobody ever provided a resolution.
Business Response
Date: 10/25/2022
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am sorry for the inconvenience caused to you with the Order ID: *******************.

In this case I've contacted the seller requesting for the refund .The seller will take time to respond to our request, They usually respond to us within 48hrs.

If the seller is not responding or not helpful, we can go for a-z claim as it will be the next step.

We are here to help you with the issue, If there is no response from the seller which they do, If in that case you can get back to us and we are here to help you

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/25/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************

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