Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

57,958 total complaints in the last 3 years.
21,695 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/31/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
An Amazon delivery driver damaged my property and rather than notifying me of any damage, drove away. Amazon is now requiring an exhaustive process to resolve the complaint requiring me to take time away from my work and personal matters when they should be handling all logistics related to this issue. I also cannot send them a video of the driver backing into my fence and damaging *********** that runs under my driveway because their system does not allow for uploads of large files. This should be on Amazon to come investigate, get estimates and repair due to the negligence of their driver.
Business Response
Date: 11/11/2022
Hello Mark,

I am Aqeeb from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

We are sorry to hear about the issue with our driver. We have contacted our property damage claims team for further investigation.

I understand that this process of claim might be extensive and we are here to assist you in best way possible. However, at this point ARC is best equipped to resolve your claim in a timely manner.

You can reach ARC to follow up on the status of your claim, provide updates or new information, or to speak with an adjuster directly using the information below:

ARC Phone Number: ****************

Business Hours: 8:30 a.m. to 7:00 p.m. EST, Monday-Friday

Claim Number: AMZ2022190794

I hope this helps.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,
*****
Amazon.com
http://www.amazon.com
Initial Complaint
Date:10/31/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Jurassic Park table and chairs set on 9/22/22 in the amount of $31.79. I never receive the item. The item was returned to amazon. Amazon claims they sent me a refund of $31.79 on 10-14-22 however I have not received this refund. I have reached out to my bank several times, spoke with a supervisor and was assured no refund has been sent by Amazon. I reached back out to Amazon and there response is it was sent , oh well there's nothing we can do. I just want my money back.
Business Response
Date: 11/16/2022
Hello,

We have granted the customers request for a refund.

We sent an email to the customer through their registered email address on November 11, 2022. This email confirms that the refund has been issued for USD ***** on November 11, 2022 to the original payment method.

Sincerely,

*****
Amazon.com
Initial Complaint
Date:10/31/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Honorable BBB.org!I appeal to you as the last resort and really hope that you will help to restore justice.I am *****************************, an Amazon Seller and I have faced a really strange issue. I'm owner of a Seller (Business) Account on amazon.com [nanogoss storefront, e-mail address: ****************************** merchant token A2HYKXHZB1VMZI] and I've successfully enrolled brand ***** (******** - serial number of USPTO).I enrolled brand ***** and it was approved by Amazon Brand registry team ( please check the screenshot)link from USPTO website https://tsdr.uspto.gov/?fbclid=IwAR1-22rJCE8g8mu9MBw92PQuWN5f0I7xsThoG9jMpFR1VIFpEV7rFSn52CY#caseNumber=********&caseSearchType=US_APPLICATION&caseType=SERIAL_NO&searchType=statusSearch! My ***** with serial number ******** was registere in class 3 for cosmetic.But when I tried to add ASIN I got an error message that I do not have rights for the ***** brand. I've started my research and found another trademark with the name ***** but for musical instruments (******** - serial number of ***** for ***** -musical instruments, https://tmsearch.*****.gov/bin/showfield?f=doc&state=4806:3vpkia.5.10)!I want to pay your attention that it possible to register brands with the same name in different categories regarding the rules of *****! But the amazon system just confused me with different trademarks with the same names and just blocked my trademark for use! So why should I get approval for another brand?Please influence Amazon to give me permission to use my brand *****!I have collected documents that allow identifying my personality as the actual owner of the account my passport and driving license and I am ready to provide any other documents needed for verification.I urge you to pay attention to this appeal. Doing business on Amazon.com is the source of income for my family and the main professional activity of my employees.
Business Response
Date: 11/03/2022
Greeting from Amazon Services.

We reviewed the Seller relation with the Brand "*****" and confirmed the ownership is legit. The error experienced as "No access to brand. Another account claim ownership on the products for this brand.
Please contact customer support if you need further assistance."
This error is generated by adjustments that must be corrected by the **************************** The Seller can reach out to the Brand Registry team and request the review of the situation, they are instructed to reach out to the team directly or the Seller can reach out to them directly https://advertising.amazon.com/en-us/resources/library?subpageType=Education&locale=en-us&relatedContentTypes=Webinars&relatedMarketplaces=United%20States#beginners

When reaching either team, please attach the error faced on the Store side. As well, the restriction faced on any ASIN under the brand.

Once the Brand gets adjusted into the back end, the Store page will become enable and any restriction while trying to add ASINs under the brand for the category of Beauty or SKIN_MOISTURIZER will be removed.
Customer Answer
Date: 11/10/2022

Complaint: 18336273

I am rejecting this response because:
I tried to contact the brand registry support more than once, but all the answers were absolutely not to the point. I turned to you because you are my last hope. My Amazon listings are still not active as the system requires me to get permission from absolutely another brand with the same name *****. And this is completely absurd. I ask you to influence Amazon to resolve this situation. Please untie my ***** brand from someone else's brand!

Sincerely,

*****************************
Business Response
Date: 11/11/2022
We have reviewed the relation between the seller and the brand "*****" again and the ownership is legitimate. However, this error must be corrected by the by the **************************** The seller has to reach out to the Brand Registry team directly and request to get in touch with the Sponsor Products team. Alternatively, they can also select the appropriate Support path: https://brandregistry.amazon.com/cu/contact-us When reaching the team, please be certain to provide: The *** where the problem was, the error message you came across, screenshots of the current experience versus the intended experience, any other detail that will help us know where your issue is actively being seen.Once the Brand gets adjusted into the back end, the Store page will become enable and any restriction while trying to add ASINs under the brand for the category of Beauty or SKIN_MOISTURIZER will be removed.
Initial Complaint
Date:10/31/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On October 28th I order a body shaper for $15.99 after tax it was $17.15 and a mini Keriug for $75.06. Amazon never had the items available but charged me anyways for the items to be shipped out. The items were supposed to come October 30th and I never received any shipping information. Every representative that I have spoken to has yet to solve the issue. They keep saying it is an authorization charge however my bank told me that it is an actual charge and that the merchant has to refund me the money. AMAZON REFUSES TO GIVE ME MY MONEY BACK. I am extremely upset with the nature of this issue. There was false advertisement of items they never had in stock. This issue has to be resolved.
Business Response
Date: 11/02/2022
Hello Jazsmin,

I am **********;from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

We apologies for the inconvenience caused with the charges on both Orders

Order No: 113-2021276-0088257 and Order No: 113-0875774-2582640

I could see both the Orders were already cancelled for a refund.

$28.40 and $17.15 has been refunded back to Original payment method, will be credited in your account in 3-5 business days.

I hope this information helps. We hope to see you soon.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,
*****
Amazon.com
http://www.amazon.com
Initial Complaint
Date:10/31/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
111-9493327-7234648 - I was charged $37 for an order that was shipped to the Amazon Locker.However, my Amazon account was locked and on hold, I could not retrieve the item nor Amazon has provided me the refund. I demand Amazon to provide me the refund and unlock and restore my account access
Business Response
Date: 11/01/2022
Hello ****,

I'm **********;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and sorry to hear about account being locked. I could see that our account specialist has sent you an email on Monday, October 31, 2022 at 6:02 AM (PDT) with subject line Your Amazon.com account has been reinstated

We have restored your access to this account. You can now sign in and place orders.

I can also confirm that the Order 111-9493327-7234648 was refunded on Sunday, October 23, 2022 at 11:40 AM (PDT) to Original payment method.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,
*****
Amazon.com
http://www.amazon.com.
Initial Complaint
Date:10/31/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
a purchase was made and a specific credit card was selected to be used. when said purchase happened a fraud alert came across and it was addressed as not fraud, ie please continue and process the transaction as is. amazon decided upon its own to not wait for this to be rectified and charged another card on the account, which we did not want to be charged. we immediately called amazon which is a feat upon its self to get a real person. once we got ahold of someone they told us we can cancel the transaction but that would mean a delay in shipping and that is not what we could needed for this item it needed to be there by a certian day. we have removed this card so it can not be charged again by this company. very upset and has been digging and eating away at my physical and mental well being because of this transaction for 6+ months the complaint is unauthorized use of a card that we did not want to be used for this purchase, why do you have someone select a card to use if you choose what to use anyway?
Business Response
Date: 11/09/2022
Hello ******,

I am Aqeeb from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and apologies for the inconvenience caused with the card charged on your purchase.

Unfortunately, I'm unable to locate the purchase or Order ID on the account associated with the Email address linked to this complaint.

If you are referring to orders which are placed in an account under different email address then I request you to write to us from that email address with the order numbers using the exact same subject line.

Once we receive the complete information we will address the issue as soon as possible.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,
*****
Amazon.com
http://www.amazon.com
Initial Complaint
Date:10/31/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon has denied me accessing to my account, my purchases with audible.com and all my Kindle purchases. I have repeatedly tried to contact an account specialist and all I get is stonewalling. They have associated my US account with Amazon.in (*****) and they have repeatedly ignored my requests for help and reconciliation. I am located in ***************** so why is ***** involved??I have lost all access to my audible purchases, I cannot make purchases on Amazon. I have sent documents to their account specialists but they will not accept them. Ive even emailed the *** of Amazon but again, I am ignored. Ive done nothing to precipitate this hostility.I need help. Sincerely:***************************** *********************
Business Response
Date: 11/15/2022
Hello ******,

I am Aqeeb from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

We're sorry for the inconvenience you've had with your account.

I've reviewed your complaint and the account with the email address associated with this complaint is not locked. Unfortunately, I'm unable to locate the account which is in hold.

If you are referring to an account under different email address then I request you to write to us from that email address the exact same subject line.

Rest assured, once we receive the complete information we will address the issue as soon as possible.
We look forward to seeing you again soon.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,
*****
Amazon.com
http://www.amazon.com
Initial Complaint
Date:10/31/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been trying to reinstate my Amazon account for over a month now. I got blocked for violating policies when adding listings. I had a program that was adding listings in large numbers without much checking. Since we didn't have the rights to sell some products, Amazon considered this a violation and blocked our account. What's more, for some reason they accused us of making changes to the listings and trying to circumvent the restrictions on selling certain brands. But this is simply not possible, since only the creator of the listings can make such changes. And we weren't the creator, we just added an existing product to our inventory. I admitted my mistake. I prepared a detailed action plan describing my new business model, but I keep getting rejections. What's more, I get them 5 minutes after I send them in. How is it even possible to study a 3 page appeal in detail in 5 minutes? I am asking you to help me unblock my account and get my business back.
Business Response
Date: 11/02/2022
Hello,

We have reinstated this Seller's account. We sent an email to Seller's registered email address on November 2, 2022 confirming account reinstatement.

Sincerely,

Amazon.com
Initial Complaint
Date:10/31/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear BBB, Amazon has suspended my Seller Account due to violating the policies. I believe that such a harsh action was unjustified, that I honestly accepted the mistakes I made, and that I failed to control the actions of my employee correctly. I did not violate the policies intentionally, and my mistakes have harmed no customers. All Amazon customers were provided the best customer service from our side, and we strive to become better to pursue the perfect customer service. I ask you to please reach out to Amazon for an additional review of our account and ask them to consider reinstating it. Kind regards.
Business Response
Date: 11/01/2022
Hello,
We have reviewed this sellers account and require more information to complete our review.
We have requested the necessary information from the seller via email on 1-Nov-2022.
Thanks,
Amazon.com Seller Performance
Initial Complaint
Date:10/31/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
21.10.2022 I decided to place an order on amazon. it was 9.99$ order. i had money on my ******* account (cryptocurrency exchange). I logged into the ******* app and went to the CryptoRefills website (website for the sale of gift cards). I bought on the CryptoRefills website an Amazon gift card with the nominal value of $20, for which I gave 20 of mine BUSD. That's how I got my amazon gift card. I made an order on amazon on the same day and on the same day my account was blocked. After that, I received email asking me to confirm that I am the owner of the gift card. I have attached screenshots of my transactions to confirm that I am the owner. 22.10.2022 another letter came to the email that my account is on hold and I still need to confirm the documents which ones were not specified and how exactly to contact was also not said. after that I contacted support on their website using a second email, but the first time the support consultant could not help me at all. Only he gave an email [email protected] . in which I described the all problem, but they did not respond to this email in any way. After that I contacted the support service two more times and there was no response to my request. They couldn't help me in any way. Today 31.10.2022 I sent another request and told the details of my bank. How this will help I don't understand. Also taking into account this lock, I lost my $20 gift card.
Business Response
Date: 11/16/2022
Hello,
We have reviewed the customers buyer account and require more information to complete our review.
We have requested the necessary information from the customer via email. We sent this request to their registered email address on 11/16
Sincerely,
*********
Amazon.com
Customer Answer
Date: 11/23/2022

Complaint: 18335914

I am rejecting this response because:
ID ******** This Amazon answer did not satisfy me. They told me that I can send documents when I log in from my account to the site. But when I go to the site there is nothing there, I will attach a screenshot of the page as the first file. They also don't have an email address where I can send documents. In the last message, when I sent the documents on their website, they asked me to provide the gift card documents, which I did. after which nothing was decided, although I clearly sent everything. I suspect they need my billing address because the first time I mistyped the shipping address instead. So I ask the BBB to send amazon files ( two PDF files) and all about my billing address.
(My billing address is "******. ******. *************. ************. ****************************************************************************" )
As well as additional information about buying a gift card and a letter for Amazon, I will attach all this in the files below. I hope this helps resolve the dispute. Send all information to amazon and all attached files. let amazon restore access to my account and cancel my gift card if I violated something.

Sincerely,

*************************
Business Response
Date: 12/13/2022
Hello,

We have reviewed the customers buyer account and require more information to complete our review.

We have requested the necessary information from the customer via email. We sent this request to their registered email address on 16th November, 2022.

Sincerely,

Amazon.com

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