Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,005 total complaints in the last 3 years.
21,688 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/31/2022
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In August of this year, after having sent all the required documents, I received an email that my account was closed without any explanation, being a client for more than 14 years, I used a balance from a return of items that never arrived that I had an Amazon gift card balance, when they asked me for receipts from where I got those funds, I sent photos of the email confirming the charge from them to my account and together with that I also sent all the documentation required by them. They also say that after reviewing the account they had to close it without any explanation. All the cards in my account are my property and I have never disputed any type of charge with the bank.Attached to the document is proof of the return of funds as a gift card to my account and proof of how I obtained those funds.Regards,*********************
Business Response
Date: 11/14/2022
Hello,

We have reinstated this customers buyer account. We sent an email to the customers registered email address on 14 November, 2022 confirming account reinstatement.

Sincerely,

Amazon.com
Customer Answer
Date: 11/14/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************
Initial Complaint
Date:10/31/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a shredder Order # ***-1265045-3647414 from this company on August 21st, 2022 for $132.48. The item was working well up until October 28th, 2022. It kept saying the door was open and would not run. I contacted Amazon customer service on October 30th, 2022 to see my return/replacement options. I contacted them via online chat. I was able to chat with a supervisor named ********* who told me I could return for a full refund and repurchase the item at the same price that I paid before. I shipped the item back today October 31st, 2022. I received an email saying my refund was issued for $107.48. I called Amazon customer service and spoke with Alsiya around 11:30 AM EST on October 31st, 2022. After she talked with her supervisor, they were able to issue me a full refund. However, when I asked about paying the same price, she advised me that was not true. The new price for the item is $145.12. I told her that I had it in writing from a supervisor saying that I would be able to purchase it for the same price. She checked with a different department and they said this is not true. Please see the attached documents as I have proof of this.
Business Response
Date: 11/02/2022
Hello *******,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the shredder.

I apologize for the inconvenience that you've experienced in this case.

Upon checking I see that the refund of $25.00 and $107.48 has been issued to your original payment method. Hence the Total Refunds: $132.48 for this item has been submitted. In most cases, once a refund has been submitted, the issuing bank will post it to the concerned account within 3-5 business days. This time frame may vary from one financial institution to another.

I've checked the Amazon website and see that the price of this item is not increased and it is currently available for $124. I'd request you to reorder it.

I've included below the link for the item Aurora AU1210MA Professional Grade High Security 12-Sheet Micro-Cut Paper/ CD and Credit Card/ 60 Minutes Continuous Run Time Shredder

https://www.amazon.com/dp/B07CX4DZ4Z

Your patience and understanding are greatly appreciated.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.

Regards,
Pratap
Customer Answer
Date: 11/02/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Please note that at the time I submitted this complaint, the item had gone up in price. It went back down and I was able to reorder it.

Sincerely,

*********************************
Initial Complaint
Date:10/31/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I opened a seller account with Amazon and my account was deactivated on January 19, 2022. Through an email, Amazon asked me for information needed to reactivate my account, so on February 10, 2022, for the first time I sent the information requested through email.Since February 10 I have contacted Amazon on multiple occasions (Feb 16, Feb 21, Feb 23, Mar 21, Mar 24, Mar 31, Apr 11, Apr 23, May 2, May 16, May 31, Jun 13, Jun 22, Jul 1, Jul 15, July 29, Aug 13, Aug 24, Sep 2 and Sep 28), in order to provide more and more information about my account (like evidence that demonstrates that my orders have been shipped and delivered).However, Amazon never supported me and always sent me automated responses. I tried to communicate through other channels such as their "contact-us" form (with the case id: *********************1, ***********, ***********) and on ******* (on October 25), but they always replied they couldn't help me with my case, even though I had already sent the proofs they asked me to reactivate my account.Therefore, I'm kindly asking you to please escalate my case and help me get support from Amazon that will help.Best Regards.
Business Response
Date: 11/02/2022
Hello,

We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on November 2, 2022.

Thanks,
Amazon.com Seller Performance"
Customer Answer
Date: 11/03/2022

Complaint: 18337088

Dear Amazon, thank you for your response, however I was checking my email and I could not find the email where you asked me for more information, would you be so kind as to send it again to my email *****************************

Thank you so much for your time

Sincerely,

***************************
Business Response
Date: 11/06/2022
Hello,

We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 11/06/2022.

Thanks, Amazon.com Seller
Performance
Customer Answer
Date: 11/10/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me, but I can't find the email that they state, could you help me with that?.

Sincerely,

***************************
Customer Answer
Date: 05/25/2023
My store was deactivated many months ago From there I tried to recover my store, however I can't even access my marketplace and appeal from my account health, I don't know who else to turn to, I just want to recover my store.

Business Response
Date: 06/15/2023
Hello,

We have reviewed the sellers account and we are unable to reinstate their selling privileges.

We are unable to provide information on our investigation methods 15 June 2023.

Sincerely,
Amazon - Seller Performance.
Initial Complaint
Date:10/31/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have a wedding registry with Amazon and wanted to return an item I received that was broken. I shipped the package back and now Amazon is refusing to honor the refund. There is no way to contact amazon about this issue because I was not the original purchaser.
Business Response
Date: 11/02/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the return of the item from your registry.

I request you to please share the item name with us, I'll look into it and help you further. You may reply to this email with the item name. Once the details are received, I'll check and get back to you.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com
Initial Complaint
Date:10/31/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon refuses to give me my money back for product they delivered to the wrong person. I was at work when their delivery person came by and delivered it to resident. I immediately called and notified them of the circumstances. I have a police report that has been filed for the product, and they still are refusing my refund. I have been hung up on twice and I cannot get through to ANY of the employees for any real assistance.
Business Response
Date: 11/02/2022
Hello,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the Highlight Ombre Lace Front Wig.

I apologize for the inconvenience that you've experienced in this case.

Upon checking I see that refund of $164.77 has been issued to your original payment method on Monday, October 31, 2022. In most cases, once a refund has been submitted, the issuing bank will post it to the concerned account within 3-5 business days. This time frame may vary from one financial institution to another.

Your patience and understanding are greatly appreciated.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.

Regards,
Pratap
Initial Complaint
Date:10/31/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was sold an item that was not available
Business Response
Date: 11/01/2022
Hello *****,

I am ***** from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

We're sorry for the inconvenience you've had with your Order.

I've reviewed your complaint. Unfortunately I'm unable to locate the order you are referring to. Also I'm unable to find any account under this email address.

If you are referring to orders which are placed in an account under different email address then I request you to write to us from that email address with the order numbers using the exact same subject line.

Rest assured, once we receive the complete information we will address the issue as soon as possible.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,
*****
Amazon.com
http://www.amazon.com.
Customer Answer
Date: 11/03/2022

Complaint: 18337010

I am rejecting this response because: previous email was ****************** new email is *******************
Order number is 113-4833645-7428223
It is on record that i was sold an item not in stock, two delivery dates have been missed already. I've been told if i want the item i have to cancel the order and reorder it at a higher price. I am simply seeking to get the item I ordered ASAP.

Sincerely,

*******************
Business Response
Date: 11/10/2022
Hello *****,

I am Aqeeb from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

We are sorry to hear about the issue as the item isn't in stock for Order No: 113-4833645-7428223

After reviewing, I see that the item isn't available and went out of inventory from the seller, we will not be able to ship it and it has been cancelled.

The same information has been communicated through an email on Friday, November 4, 2022 at 1:03 AM (PDT)

Due to a lack of availability, we will not be able to obtain the following item from your order. We've canceled the item and apologize for the inconvenience.

https://www.amazon.com/gp/product/B09NQ99NSR/ref=ox_sc_act_title_2?****=A2L77EE7U53NWQ&psc=1
and
https://www.amazon.com/gp/product/B09NQ99NSR/ref=ox_sc_act_title_1?****=A1YAK8U7QV5H1E&psc=1

If you are still interested in purchasing this item, it may be available from other sellers. Please visit the detail page for this item above.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,
*****
Amazon.com
http://www.amazon.com
Customer Answer
Date: 11/10/2022

Complaint: 18337010

I am rejecting this response because:
You sold me an item that was not in stock. Promised delivery three separate times. **************** flat out lied to me about being able to escalate my issue, and I was forced into buying the item again at a higher price. This is completely unacceptable.
Sincerely,

*******************
Initial Complaint
Date:10/31/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My name is *******************, I have a store on Amazon which is related with the name of Talval LLC, this store is deactivated since May of this year I sent my first appeal building a very specific and detailed action plan with such an unfortunate answer, Amazon gave me more information but did not tell me the exact reasons why my proposal was rejected, until September 22th I received a notification mentioning that my funds had been withheld and that this process usually takes 90 days, it is quite annoying to be insisting for information and not receiving an answer from Amazon and after the fact that they hold my funds, I know what my rights are also as a seller and I see that this is not correct, actually the Amazon platform does not understand the needs that a natural person like me has to go through when investing money and then not receiving an answer neither approval nor denial, I ask for your help please.
Business Response
Date: 11/01/2022
Hello **********;

This email address does not accept incoming messages. This is an automated response, please do not reply to this email.

To reactivate your account, please respond to the Performance Notification in your Account Health dashboard. To respond, please click the Appeal button next to the Performance Notification in Seller Central:
https://sellercentral.amazon.com/performance/dashboard

For more information on our performance policies, visit "Improve your performance":
https://sellercentral.amazon.com/gp/help/G201018250

Have additional questions? We can help right away by contacting us:
https://sellercentral.amazon.com/cu/contact-us/performance
Initial Complaint
Date:10/31/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My name is *******************, I have a store on Amazon which is related with the name of Talval LLC, this store is deactivated since May of this year I sent my first appeal building a very specific and detailed action plan with such an unfortunate answer, Amazon gave me more information but did not tell me the exact reasons why my proposal was rejected, until September 22th I received a notification mentioning that my funds had been withheld and that this process usually takes 90 days, it is quite annoying to be insisting for information and not receiving an answer from Amazon and after the fact that they hold my funds, I know what my rights are also as a seller and I see that this is not correct, actually the Amazon platform does not understand the needs that a natural person like me has to go through when investing money and then not receiving an answer neither approval nor denial, I ask for your help please.
Business Response
Date: 11/02/2022
Hello,

We have reviewed the sellers account and we are unable to reinstate their selling privileges.

We are unable to provide information on our investigation methods.

Sincerely,
Initial Complaint
Date:10/31/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon blocked my account and charging me for prime that I'm not able to use and not canceling it even though I asked them many times, absolutely outrageous. Will have to cancel my credit card to stop them charging me for nothing !!!!!! People should be very careful dealing with amazon, you're warned!!!!!!!
Business Response
Date: 11/16/2022
Hello,

I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the Prime charges. I'm sorry for the inconvenience caused.

I've checked on it and I can confirm you that the subscription isn't active and we haven't charge your card on the account for this canceled subscription. If you are still being charged, please help me with the charge ID. It will be 9 digits alphanumeric ID that you will find on the billing statement. This charge ID is unique for all Amazon transaction and will help us to locate the account where it is being charged and all other details.

Please share the details by replying to this email or to BBB. I appreciate your cooperation.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
Regards,
*********
Initial Complaint
Date:10/31/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased an item on Amazon. Returned the exact item i received. Was notified 24 days after the item was recived by the seller that it was the incorrect item and they had immediately disposed of the item. I am now being charged for the item that was returned.
Business Response
Date: 11/08/2022
Hello *****,

I am Aqeeb from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

We apologies for the inconvenience caused with your Returns and refunds.

I could see that refund has been processed on your Order No: 113-2058081-7385054

Refund amount : $460.09
Refunded on Wednesday, November 2, 2022 at 2:09 PM (PDT)

Refund will be credited back to Original payment method in next 3-5 business days from date of issuance.

We appreciate your business and hope to have the opportunity to serve you again in the future.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
Regards,
*****
Amazon.com
http://www.amazon.com

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