Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,335 total complaints in the last 3 years.
21,788 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/28/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I created a baby registry with amazon on July 17th, 2022. On Nov 17th, 2022, the 15% completion discount became eligible on my account. There is a $2000 purchase benefit ($300 total discount) cap. I have made a few purchases totaling ~$600. I went to make a large purchase but the website told me my benefit amount was exceeded. Upon chatting with multiple CS representatives, I was given the transaction dates and amounts that were counted toward that benefit total. 2 of those dates were July 12 and 13th, 2022. Those purchases were made using a previous baby registry. When I asked why those were even counted why transactions from before my current registry were even created were counting toward the *** benefit amount, I kept getting transferred and being told they were sorry, my *** benefit has been reached.I eventually chatted with someone who said they understood the issue and was escalating it and I would hear from someone within 24h. Shortly after, I received an email giving me information on how to use my registry discount, but that I couldn't because my registry had been created less than 15 days ago (Actually created July 17th, 2022). I also tried calling two separate times and was disconnected after spending hours on the line trying to get this issue resolved so I could take advantage of the black friday/cyber monday deals in addition to my registry completion discount. I have spent in total ~5-6 hours trying to get this issue resolved and have since made another registry I am hoping will not have a benefit issue although there is the possibility since purchases made from past registries counted toward this one, and the completion discount is not available until dec 11th, cutting it very close to my delivery date. This has been the worst customer service I have experienced with ********************. I am respectfully requesting either a store credit in the amount of the completion discount *** ($300) or these transactions to be wiped from that registry.
Business Response
Date: 01/04/2023
Hello,

I'm Harasankar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and escalated the issue to the concerned department. After reviewing they've informed us that you've created five baby registries in last six months.

However, you can only avail benefits if the new baby registry is created after 8 consecutive months from the last created registry.

You can still place an order with a total value of $51.07 on which you will get a discount of $7.66(order must have eligible items from registry homepage/eligible item list).

After this last transaction the total order value for the registry created in last 8 months will be $2000 with benefit of $300.

If you still experience any error while placing the order, please let us know we will try to troubleshoot it.

We look forward to seeing you again soon.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,

Harasankar.M
Amazon.com
*****************************
Initial Complaint
Date:11/28/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
bought this jacket twice. ORDER # ***-4486949-8594636 ORDER # ***-9631713-8844236 you keep amazon keeps cancelling the order with no reason. this jacket was supposed to be here today.. i get an email yall cancelled the order. the other day i ordered a cofffee cup and i get a sandwich maker. i want a refund of prime this is a joke
Business Response
Date: 11/29/2022
Hello,

I'm Harasankar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint. The e-mail address you contacted us with doesn't have an order matching what you described. We only provide information and make changes when the request comes from the e-mail address associated with the account.

If you know the e-mail address your account is under, write from that e-mail address using the exact same email address.

If your e-mail address has changed, you can update your information by visiting Your Account (https://www.amazon.com/your-account) and click "Login & Security" at the top of the page. You'll be able to use the "Edit" button to update your information.

If you're not sure what e-mail address your account is under, please contact us via phone:

https://www.amazon.com/gp/help/customer/contact-us

We hope to see you again soon.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,

Harasankar.M
Amazon.com
http://www.amazon.com
Customer Answer
Date: 11/30/2022
the email associated with the prime account is *************************
THE orders with issues are below

ORDER # 113-9813413-6045859 should be coffee machine got a sandwich machine
orderes this twice and amazon cacncelled twice for no reason
ORDER # 113-4486949-8594636
ORDER # 114-9631713-8844236
Business Response
Date: 12/02/2022
Hello,

I'm ***************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and thoroughly checked the issue. Upon checking I see that the orders were cancelled due to non availability.

I apologize for the inconvenience caused to you in this matter.

You haven't been charged for it, but an authorization may be visible on your account. This should be removed according to the policies of your bank. Please contact your bank to clarify how long they hold authorizations for online orders.

We look forward to seeing you again soon.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,

Harasankar.M
Amazon.com
http://www.amazon.com
Customer Answer
Date: 12/05/2022

Complaint: 18469482

I am rejecting this response because: I've had 5.....5 different items cancelled by amazon. you need to figure this out. stop posting things for sale if you dont have them. any of these items were for birthdays and gifts that I counted on coming. the day the item was supposed to be here you cancel last minute saying oh sorry we dont have the stock of this item. you offer no promotions no gift card nothing. You just cancel the item last minute not acceptable and very messed up way of doing business for such a large company.

Sincerely,

*************************
Initial Complaint
Date:11/28/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.

Complaint: ********

I am rejecting this response because:

To whom it may concern, I forget to mention my Amazon account in my complaint. Could you help me add my Amazon ****** account(Email: ***************** to my complaint. My complaint case number is ********. Thank you very much. Best regards, *************
Sent from ************* (*******************)

Customer Answer
Date: 11/28/2022
To whom it may concern,Last month, I found my Amazon account has been hold on Oct 29. So I upload the e statement to prove my ownership. But it does not work, then I called Amazon many times(Please see Image 0 in AdditionalMaterial.pdf) and the agents on the phone always told me they could help me submit a form to unlock my account. As I told the agent my info and uploaded my statement of the card ending in ****(Please see Image 1,2 in AdditionalMaterial.pdf), my account is still locked. Then I uploaded three e-statements together including the cards ending in ****, **** and **** to Amazon web on Nov 25th. In Nov 25th evening, the Amazon website asked my ID so I uploaded my Driver license immediately. However, my ******************** account is still locked while the emails keep asking for the statement in **** three times(Please see Image 3,4,5 in AdditionalMaterial.pdf), although I already uploaded ****s statement on Nov 25th. Nevertheless, I just found my account has been closed after I uploaded emails of gift card. I am really freaked out. Could you please double check the statements and ID to unlock my ********************** account? Please let me know if you have any concern. I really appreciate your assistance.Best regards,*************
Business Response
Date: 11/29/2022
Hello,

I'm Harasankar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint. Unfortunately I'm unable to determine the account you are referring to.

Upon checking the account under this email address I didn't find any prior communication or any previous order placed in it.

We request you to confirm the account you are referring to.In case if you are referring to an account under a different email address then we request you to write to us from that email address which is registered in your amazon account. Also please mention the exact subject line.

Rest assured, once we receive the complete information we will address the issue as soon as possible.

We look forward to seeing you again soon.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,

Harasankar.M
Amazon.com
*****************************
Business Response
Date: 12/16/2022
Hello,

I'm ***************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and checked with the concerned department in this matter.

After reviewing, we have reinstated your buyer account. We sent an email to the your registered email address on Sunday, December 11, 2022 confirming account reinstatement.

I hope this information helps. We look forward to seeing you again soon.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,

Harasankar.M
Amazon.com
*****************************
Initial Complaint
Date:11/28/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I got a delivery from Amazon. 2 package, 1 mine. ************. Second, my neighbors package and as you can see it's not a king ******** I am offered a refund and all I want is the blanket for my daughter's birthday. They refund me the price because they want me to pay the higher price. This is a scam. They took a picture of the package thinking I didn't keep the proof. Maybe they delivery went to a different address, but all I want is my black Friday deal. The lady in chat said she would then didn't. They didn't even refund the taxes. The lady said she give me full refund and that's more then 35. I explained just send me one, it's available, any color just the king size like I ordered on the website that night. She goes, I will give you the full price, it's still on sale, then send it. Thru can't, why? Because they lied, both times.
Business Response
Date: 11/29/2022
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused with your Order ID: *******************.

Upon checking with the order details we can see the refund for the item is already issued considering the item as lost.

I can see you are requesting for replacement, I'm sorry that as the refund for the item already issued we can't send new item. However you can reorder the item to get the item delivered.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
http://www.amazon.com
Customer Answer
Date: 12/03/2022

Complaint: 18469372

I am rejecting this response because: when we spoke to Amazon and we explained that we bought it on black Friday, king size throw for a discount (there are still ones that they have to sell the day I messaged). I explained that my item never arrived. I got another item and apparently my neighbors package, you can see merrier package was big enough for my blanket. Now they want to refund me 25% that way I can go and buy it again, but full price. (scam) she said she would refund the full amount of the item that I was going to buy again. Then, I found out they lied, but didn't even refund the price I paid with taxes. Can I also inform others what they are doing? Leave a complaint for people to see? Can I contact my state representatives office.? All I wanted was my blanket for a birthday and I saved everything I had and I wasn't asking for a refund, just to send out the blanket. It's obvious that there is a scam going on here because this isn't the first one and my neighbor has reported stuff, this is my first of 3and thru won't let me talk to a manager.

Sincerely,

***********************************
Initial Complaint
Date:11/28/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have a problem with one of the items I sell on Amazon. They have blocked the product, allegedly because of a complaint from the rights holder that it is counterfeit. I have all the invoices confirming that the item was purchased from an authorized distributor and is original. The product belongs to the ** brand. The item was purchased from ***************** which is an authorized supplier of the brand. I am attaching proof of purchase along with the complaint. The item itself can be found at this link: https://www.amazon.com/dp/B07FZC283C. I don't know why, but it is sold under the Dynastar brand, and I received a complaint from them. What do they have to do with the brand ** and why they are filing a complaint on their behalf I do not know. I have everything that confirms the originality of the product, but for some reason Amazon does not accept this evidence. I am asking you to help me reactivate my product for sale.
Business Response
Date: 11/30/2022
We have decided to reinstate this item/ASIN and an email was sent to them informing them of this decision on 30 November 2022. Thanks, Amazon.com Seller Performance
Initial Complaint
Date:11/28/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear BBB, Amazon requested verification of my Amazon.com seller account after we chose to Sell Globally from our ************** seller account. We registered our ** Amazon Seller account in 2020 and have been selling successfully in ****** for years. Our company is registered in ****** (ARS *********** https://find-and-update.company-information.service.gov.uk/company/13058193 We have abundant documents to verify our business operations, registration address, and more. We are a VAT-registered business. We have reports, filings, and more. We do not have Utility Bills in the name of our company in ******. We only pay for the Internet as a business, and Amazon refuses to accept the Utility Bill issued by O2, one of the biggest Internet and telephony providers in ******.We ask for an additional review of the documents we provide and reinstatement of our account. We will gladly provide any additional documents you need.We have attached here: 1. Utility Bill ********* and Phone) in the name and address of our company (ARS TRADE *** Utility Bill.pdf).a.Please understand that we do not pay for any Utility Bills other than the Internet at the address of our company (business address in ******). We do not pay electricity, gas, or water bills.2.Incorporation Certificate a.Unique Taxpayer Reference letter from the **** (Her Majesty Revenue and Customs). a.VAT Certificate 6.ARS TRADE *** Directors Utility Bill residential he lives at another address than the company, of course (*************************************** is a director - *************************.pdf 7.*********************************** passport (ARS Trade *** director)
Business Response
Date: 11/30/2022
Hello ARS TRADE LTD,

We have received your submission but do not have enough information to reactivate your account.

Why is this happening?
Your Amazon seller account has been deactivated in accordance with section 3 of the Amazon Services Business Solutions Agreement. This decision was made after reviewing both your account and the information that you provided. For more information on our requirements, review the Amazon Services Business Solutions Agreement:
https://sellercentral.amazon.com/gp/help/G1791

Funds will not be transferred to you at this time. However, 90 days after receiving this notification you may contact [email protected] to request a funds disbursement. We will conduct a separate investigation to evaluate your account. The policies we put in place are to protect our customers and selling partners. If we find that you have engaged in deceptive, fraudulent, or illegal activity; or have abused our systems or repeatedly violated our policies, we may withhold some or all funds in your account in accordance with the "Funds withholding policy":
https://sellercentral.amazon.com/gp/help/9RA9LYBJ3QP27M6
Initial Complaint
Date:11/28/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 11/25 I placed an order with Amazon. I chose to use my credit card instead of my gift card balance. My gift card was charged as well as my credit card. I cancelled that order, but the money was never returned to my gift card. I placed a second order, and the same thing happened again. I spent 3 days and spoke to 12 different people and still can't get the issue resolved. At one point, I did get the original $79.11 returned to my gift card, but when I placed a 3rd order, charged to my credit card, my gift card balance was again charged as well. My gift card balance should be $190.04, and my credit card should be charged $145.94. In all my chat and phone conversations, no one has been able to explain to me how they charge my credit card and my gift card for the same order.
Business Response
Date: 11/29/2022
Hello,

I'm Harasankar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint, unfortunately I'm unable to determine the exact order number you are referring to.

Please share the order numbers so that we can review the issue and assist you further.

Rest assured, once we receive the complete information we will address the issue.

We look forward to seeing you again soon.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,

Harasankar.M
Amazon.com
*****************************
Customer Answer
Date: 11/30/2022
ORDER # 113-2926763-9119421, ORDER # 113-4192544-0333856 cancelled order, ORDER # 113-6259825-3185017 cancelled order, ORDER # 111-2743469-7165823 cancelled order, ORDER # 111-6431713-3423441 cancelled order. I have submitted this information countless times. My giftcard now has $269.15, $79.11 more than it should have.
Business Response
Date: 12/16/2022
Hello,

I'm Harasankar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed all the orders that you've mentioned, however I didn't see any gift cards were applied on those orders.

For Order No: 113-2926763-9119421 your credit card was used as the payment method.

The current gift card balance on your account is $241.17. You can view your balance and usage history in Your Account here:

*************************************************

Your gift card balance will be automatically applied to your next eligible order. If you don't wish to use your gift card balance, you'll see an option to choose whether you'd like to "Use your Gift Card or Promotional Balance" on the "Select a payment method" page. Any unused gift card balance will remain in your account until it's applied to an order. This option is not available for 1-click orders.

To learn more about using your gift card, visit our Help pages:

*************************************

We look forward to seeing you again soon.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,

Harasankar.M
Amazon.com
*****************************
Customer Answer
Date: 01/04/2023

Better Business Bureau:
This is not the response I was looking for. There is still no explanation as to why both credit card and gift card were charged for the orders. It is apparent to me that Amazon just doesn't care about their customers, and nothing more can be done with this. I will accept this and be done with Amazon once my gift card balance has been used.

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
Date:11/28/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased some products and they came damaged. I tried calling Amazon to tell them but i kept getting the runaround. Im in the hospital i cant return the items that were damaged and im the only person that has access to my home so *** can't come and pick up the products. I just wanted my refund back for the damaged items. Again im in the hospital and going to be in the hospital for two months. Please i just wanted my refund thanks
Business Response
Date: 11/29/2022
Hello *******,

I'm Pratap from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern about the damaged items that you have received in Order ID: *******************.

I apologize for the inconvenience that you've experienced in this case.

Upon checking I see that all the items in this order are returnable. Please return the item and once the return is processed in our return center the refund will automatically processed. Unfortunately we'll not be able to issue refund without the return.

Your patience and understanding are greatly appreciated.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
Regards,
Pratap
Customer Answer
Date: 11/29/2022

Complaint: 18469096

I am rejecting this response because: Im in the hospital i had a heart attack its just me and im the only one that has access to my home i will be in the hospital another month i just wanted to get my refund back for the damage products i would but im not able to because im in the hospital so please consider and just give me my refund back thanks

Sincerely,

*****************************
Initial Complaint
Date:11/27/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Returned a camera purchased on Amazon.com. It was fully refundable. Took to Amazon locker on 11/2/2022 and it was to be refunded. They keep telling me the camera has not reached Amazon and so they cant issue a refund. And asked me to wait again for 30 days. I asked them to send me the order terms and conditions and return policy where this was stated and especially when I took to amazing locker to return. They said they couldnt send me anything.They also asked I Wait until 11/30/2022 and try for refund again. They said they couldnt confirm any details on that date that I would get a refund. This is my 3rd attempt to get refund and they dont have a supervisor to call me back. Unacceptable they cant provide order terms conditions or policies to me. Purchase price was $505.35
Business Response
Date: 11/29/2022
Hello *******,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the refund for the returned item Canon EOS Rebel T7 DSLR Camera with *****mm Lens.

I've issued a refund of $505.35 to the your original payment method. In most cases, once a refund has been submitted, the issuing bank will post it to the concerned account within 3-5 business days. This time frame may vary from one financial institution to another.

Your patience and understanding are greatly appreciated.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.

Regards,
Pratap
Initial Complaint
Date:11/27/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order with Amazon and prior to shipment i asked amazon if i will be able to change the delivery address for my order during shipment if i need to have it delivered at a moments notice as im an emergenct room medical surgeon and i could be called in at any given second at anytime thats my duties as a doctor especially for an emergency room at a hospital. I dont have any control at all on that. Example: if a patient shows up at the ** that requires life altering operations i am summoned by medical staff and i report within miminal time literally. Anyways, amazon support reassured me that i would be able to make changes as needed anytime during shipment providing my order wasnt already loaded onto the route delivery van out for delivery. as i assumed would happen, i was called into work to save a patient that had been hit in the back of the head with an axe so I contacted the carrier to update the delivery address to my work, and i was promptly told that Amazon has to be the one to make changes and i wasnt authorized. thats how amazon has there contract agreement set up. So, i called amazon again and told them the shipper is the only allowed party to change delivery address etc. amazon said they will call carrier and have it updated and asked me for the new address i want my delivery left and i gave it to them. Well, Amazon never called carrier to change address and order were literally dumped on my porch at home while at work, and once again my packages were stolen by mail thieves .i gained knowledge of this when i got home i had a card posted on my door from a detective with writing on back to call so i called and they arrested a couple thieves that got caught stealing . I tried providing police report # etc to amazon and was told they wont refund my money and told me all transactions by all customers with Amazon is solely at our own risk and loss and advised me to educate myself with their terms and conditions if im confused.
Business Response
Date: 12/01/2022
Hello,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the Order ID: *******************.

I apologize for the inconvenience that you've experienced in this case.

I was following up on this issue and received an update from the appropriate team stating that Amazon isn't able to resolve shipping problems after delivery, as outlined on our website in our Conditions of Use, noted under 'Risk of Loss' which states: "All items purchased from Amazon.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier." See https://www.amazon.com/gp/help/customer/display.html?nodeId=**************** for more information.

Based on the results of our investigation, we aren't able to provide a refund for this order at this time.

I see that the specialist team has already sent you an email regrading this issue. The information you received is correct.

We advise you to contact UPS in order to pursue this matter further. We also recommend that you consider selecting a more secure shipping address, such as your workplace or an Amazon Hub Locker, in the future to avoid further problems.

Your patience and understanding are greatly appreciated.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.

Regards,
Pratap.
Customer Answer
Date: 12/02/2022

Complaint: 18468704

I am rejecting this response because: my order was not successfully recieved! You would not let me change the delivery address as i told you im a ER surgeon and may not be home and did not want this to happen and you reassured me that you would update delivery address to guarantee i got what i paid for but you never made the idate and i never got what i paid for. It should not be the customers obligation to hold the carrier accountable for actions that amazon pays the carrier to do. If there are issues that need to be addressed with your carrier thats for you to do and it would also be very beneficial to all customers if you actually stopped enabling the carrier to dump off our packages off without some solid proof the delivery was successfully made to that customer! Just dumping packages off without even customers being home only enables porch theives to keep stealing its not right at all! I have cameras on my home and after viewing them no delivery ever happened meaning my items were delivered elsewhere. I would be greatlful for my money back this one time and for now on get my items left at a locker guaranteeing i get my stuff

Sincerely,

*******************

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