Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,406 total complaints in the last 3 years.
21,572 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/19/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear BBB - I listed against several *******-branded ASINs (B06XCDZ8JB, **********************) on my Amazon seller account . After doing so, they were immediately suspended the listings over counterfeit concerns and filed a counterfeit claim Complaint ID: ***********. I listed these products intending Deato sell them later, but had never bought or sold any units against any of the suspended ASINs. There is no way for Amazon or the brand to validate the counterfeit items as they had never purchased my inventory to evaluate. I have since purchased inventory and attempted to have them evaluate my supply chain with no response from Amazon. At the time, I didnt understand that I was not supposed to list products that I hadnt already purchased. I deleted the ASINs from my Amazon seller account. However, to say that I was selling counterfeit products is incorrect. I hadnt bought or sold anything at all. I explained this to Amazon several times and have yet to have any team at Amazon remove the defects against these ASINs.Could you assist in getting Amazon to hear my pleas? Thank you for any help you can provide.
Business Response
Date: 12/21/2022
Hello,

We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 22 December, 2022.

Thanks,
Amazon.com Seller Performance
Initial Complaint
Date:12/19/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Throughout the year of 2022 I have been unable to be validated if I get a male Amazon employee from *****. Each time I am told that I apartment number in my address is not correct. Also with the female employees in ***** I am told that my email address is not correct. Thus I cannot get validated if I get an Amazon employee from *****.My address is correct and my email is correct. I verified this with another Amazon employee in *****************. I have spent countless hours over these two discrepancies with those employees in *****.When I contact Amazon via email, they act like they have no idea what i am saying. Today, Monday, December 19, 2022 with an Amazon employee in ***** was the last straw. My address and email address is correct as I have stated many times prior.
Business Response
Date: 12/31/2022
Hello *******,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am so sorry to hear of the issue with verifying your ownership of the account when you reached us, we can relate to your angst in this matter. We sincerely regret any aggravation and inconvenience caused in this matter.

I have passed on your feedback and concern to the correct internal team for a review. They will review the past conversations and take action as appropriate.

Amazon takes all security-related matters very seriously and your account security is our top priority. We have policies and security measures in place to ensure that your personal information remains secure.

Our teams will review to check if the correct procedures were followed in these cases. Due to the proprietary nature of our business, we do not provide details on our verification/investigation methods, findings or resultant actions.

While we look into the matter, I understand that you have certain order related issues you wanted assistance with. You could use the options as available on your order details page for help with your orders.

As an alternative, I would request you to reach **************** over call or chat 24/7 for assistance.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com ****************
Customer Answer
Date: 01/07/2023

Complaint: 18612209

I am rejecting this response because: The response has no substance. I have no order issue. The problem is that the individuals in ***** are untrained and appear to have personal issues with certain customers. This happens all the time with males customer service personnel from *****. No one from Amazon has contacted me after investigation. Also, the Amazon **************** has not responded to the letter that I sent them. It is very challenging to know my address but an employee of Amazon is going to tell me that I do not know my address. No one has responded as to why this problem is only with male employees in ***** who are known to be racist against Muslim which is my name. Since ***************** resigned, Amazon is simply horrible. When I first complained, ********************* team would have been on it and I would not have had to contact BBB. It is my understanding that the BBB will now close this matter. However, I emphatically reject this letter that really does not address the issue and I have not been contacted regarding my address not being accepted or validated.

Sincerely,

*********************
Initial Complaint
Date:12/19/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a product from Amazon. It is a 6 Pcs Christmas Window Lights Decorations Lighted Christmas Window Silhouette Light up Holiday Displays Christmas Sign Hanging Ornaments for Indoor Outdoor Decor Wall Door Fireplace Sold by kunxingdisha This item was described improperly as to size and shape. The units were faulty and did not operate as described. I initiated the return with Amazon and dropped off the item to a *** store location. The item was scanned and taken from me. I was given I a receipt with tracking/reference info. Amazon is refusing to process my refund despite ************************************************************* 30 days has passed. This is unacceptable as a consumer as I have no further action to take nor that can be taken to further this order. ****************************
Business Response
Date: 12/20/2022
********************,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see the concern about the return that you have shared with your Order ID: ******************* and have looked into the matter in detail. We will not be able to issue a refund at this time.

The free prepaid return label on the order does not show the item was received by the carrier, leave alone reach the processing center. We would need the item to be received and confirmed before a refund can be issued.

You can still use the label to return the item for a refund.

I realize you're upset we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.

We appreciate your business and hope to have the opportunity to serve you again in the future.

Regards,
Raman R.
Amazon.com ****************
Initial Complaint
Date:12/19/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order (Order# ***-9850821-4727447) with Amazon on 11-28-2022 with an expected delivery date by 12-04-2022. After postponing the delivery date a few times, I contacted Amazon customer service. I stated that I needed the item before 12-23-2022. They promised to have the package delivered on 12-19-2022. I received a notice today that it is once again postponed. This is a Christmas gift, and I am concerned it will not arrive on time. It's roughly half a month past the original delivery date. This is unacceptable. Thank you for any help you can provide.
Business Response
Date: 12/22/2022
Hello *****,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am so sorry to hear of the issue you have shared with us regarding the delay in delivery of the item Gevi Electric Indoor Smokeless Grill + Griddle, Nonstick Plates.

I apologize for the inconvenience that you've experienced in this case.

Upon checking I see that the order has been delayed due to stock issues. We are unable to promise the delivery of this item before Christmas. You can wait for the item to get shipped or cancel it and re-order it from a different seller.

I've issued a $10.00 promotional certificate to your Amazon.com account for any inconvenience , which will automatically apply the next time you order an eligible item sold and shipped by Amazon.com. You will not see the credit on your account but you will see the credit applied to your account on eligible order sold and shipped by Amazon at the checkout page under the head "promotions applied". The items "sold and shipped by Amazon" can be found on the website and it will written under the item price.

Your patience and understanding are greatly appreciated.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.

Regards,
Pratap
Initial Complaint
Date:12/19/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to genuinely ask you to help me with the issue I am facing. My Amazon business account, I have operated more than 3 years, has been suspended without any reason. I called Amazon team via the phone time and again, but they did not pinpoint the reason of suspension and just informed that my account is suspended due to the suspicious activity. I did not violate any of Amazon policies, though. I just ordered some items every month and that's it. Besides, the money associating with my Amazon account has been suspended as well. I am all set to provide you with all the requested document to reactivate my account, but there is no any request from Amazon part.Therefore, I genuinely ask Amazon team to resolve this issue and reactivate my account.My account name is - ************** Email address - ***************** I am looking forward to responding from you.All the best
Business Response
Date: 12/27/2022
Hello,
Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.
Customer Answer
Date: 12/28/2022

Complaint: 18611859

I am rejecting this response because:I have used my buyer account for more than 3 years and there were no issues have arisen. It is unclear to me the reason for this suspension, as I have never ever violated any Amazon policies.
I also have money on my Amazon gift card and I would like the Amazon team to disburse my money.
If there is no option to reactivate my account, I kindly ask you to disburse the money associated with my gift card.

Sincerely,

**************
Business Response
Date: 01/19/2023
Hello,

While we appreciate the customers interest, we are unable to provide information on our investigation methods.

After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision as per our policy.

For more information on this policy, the customer can search for Your Account Conditions of Use on the Amazon shopping website.

Sincerely,

Amazon.com
Business Response
Date: 02/16/2023
Hello,
While we appreciate the customers interest, we are unable to provide information on our investigation methods.
After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision as per our policy.
For more information on this policy, the customer can search for Your Account Conditions of Use on the Amazon shopping website.
Sincerely,
Amazon.com
Business Response
Date: 02/22/2023
Hello,

While we appreciate the customers interest, we are unable to provide information on our investigation methods.

After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision as per our policy.

For more information on this policy, the customer can search for Your Account Conditions of Use on the Amazon shopping website.

Sincerely,

Amazon.com
Business Response
Date: 03/01/2023
Hello,
We have denied the customers request for a refund.
Consistent with Amazons Conditions of Use, Gift Cards that have been obtained, used, or applied to an Amazon.com account in violation of our terms and conditions may be voided by Amazon. Amazon further reserves the right to suspend or terminate the ability to use Amazon services, cancel or limit orders, and to bill alternative forms of payment if we determine that a Gift Card was obtained, used, or applied to an Amazon.com account in violation of our terms and conditions.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.

Sincerely,
Amazon.com
Initial Complaint
Date:12/19/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In September of 2022 a purchase was made from Amazon.com, the purchase arrived and then was returned per Amazon instruction. The refund was approved and sent, however due to an issue with the purchaser's bank account the bank had closed the account and the refund was rejected by the bank (There is documentation provided by the bank of this transaction). I spoke with Amazon with regard to this issue on more than one occasion and each time was told that they had done what they were supposed to have done and to re-check with my bank., On one call to Amazon my call was forwarded to a supervisor (per my request) and i was told not so politely to contact my bank again- there was nothing they could do. When I requested to speak with the department that handles this type of situation I was informed that they had done what they were supposed to do and to check with my bank yet again. I have gone back and forth with the bank and Amazon and cannot find resolution. My issue is with Amazon, the bank has provided proof that they do not have the funds and i can provide additional information as needed. Amazon has not provided any contacts or phone numbers for this type of situation. I have spent several hours on the phone (mostly on hold) with Amazon and they won't even provide a way to elevate my concern. Amazon has the product and the money and if I cannot find resolution here i will be forced to contact an attorney. All i want is the money owed to me for the returned product. I can provide relevant documentation once contacted by the appropriate party. The refund in question is over $300.
Business Response
Date: 12/20/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the refund. I'm sorry for the inconvenience caused.

I can see the refund was successfully completed from our end. Generally if the account is closed where the refund was processed, in that situation, the bank issue a check for the refunded balance.

If the bank claims that they have not received any funds and have provided the proof as well, I request you to please share all those documents that bank provided via email at [email protected]. Please include:

- the order number

- the last 2 digits of the payment method

- the amount of the refund

- the date of the transaction

- any other information you find pertinent

Please send this email through your registered email id on the ********************** account. Once the details are received, our team will be able to look into it and get back to you at the earliest.

I appreciate your cooperation and understanding.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com
Customer Answer
Date: 01/04/2023

Complaint: 18610361

I am rejecting this response because:
See highlighted below for the additional information provided to Amazon. In addition, the email has been attached for reference.
I requested an update at 9am est on 1/3/2023/ no response yet.

Sent to Amazon on 12/21/22 @ 5:41pm
See below for additional details regarding the missing funds.

*Order number:112-8794540-5507421
*Last 2 digits of the payment method: 63
*Amount of refund: $322.85
*Date of transaction (rejected transaction from the bank): 09/13/2022
*ARN (as provided by the banking institution) ARN: 7-443106-2256-08300374336-7. The bank stated you would be able to trace the rejected transaction via this number.

Business Response
Date: 01/18/2023
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the refund.

I've reached out to our billing support team with this issue along with the information you have provided including the number that was shared by your card issuing bank.

Our team have re-checked on this issue and have confirmed that we have not received any rejection on the refunded balance. The Reference Number: *********************** you have provided is the number that's already provided by the bank to Amazon with a confirmation that they received the refund and not that they rejected the refund.

If the bank has closed your account, please ask them to issue a check on your name for this refunded balance. We neither have the funds with us nor have any confirmation from the bank about the rejection. We instead received a confirmation of successful refund from the bank with the above provided reference number.

I appreciate your understanding and patience.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
***********************************
Initial Complaint
Date:12/19/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ive been locked out of my AMAZON RELAY account for independent truck drivers account for 3 months. Ive sent 100 emails and still no one would pick up the phone to call me to help me get in. All I get is email responses and I cant get on my account its locked. No one will wont help me resolve this issue.
Business Response
Date: 02/21/2023
Hello Pluriel,

I'm Pratap from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am so sorry to hear of the issue that you are unable to login to your Amazon Relay for independent truck drivers account.

We need more information on the emails and communication shared so we can engage the correct team on this issue.

Please share the email address of your Amazon relay account to which you are unable to login.

We look forward to hearing from you!

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,
Pratap

Initial Complaint

Date:12/19/2022

Type:Delivery Issues

Status:

Resolved

Resolved:: The complainant verified the issue was resolved to their satisfaction.
Unresolved:: The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:: The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:: The business failed to respond to the dispute.
Unpursuable:: BBB is unable to locate the business.

Incorrect Tracking Information/Uncertain Delivery Date/Seller can not be Reached/Mixed Messages of Delivery. Was Refunded; but left ********** as a Customer/Consumer.

Business Response

Date: 12/20/2022

Hello,

I'm Harasankar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint, unfortunately I'm unable to understand the complete issue.

Please share the complete details of the issue including the order numbers involved in this case.

Rest assured, once we receive the complete information we will address the issue as soon as possible.

We look forward to seeing you again soon.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,

Harasankar.M
Amazon.com
http://www.amazon.com

Customer Answer

Date: 12/22/2022

Thursday December 22, 2,022-2:05PM

Hi Harasankar. Complaint #********
amazon.com Order# ***-2721707-2417840
Case Description: Incorrect Tracking Information/Uncertain Delivery Date.
Order was Placed on Dec. 1, 2,022.
Item was said to be Delivered on Dec. 5, 2,022-FALSE.
Was Refunded but left High & Dry as Customer/No Parcel as of **************.
My Desired Resolution Stands: Store Credit/$25 Gift Card/Apology from Business/Fix this Tracking Error for Future Orders.

Hi resolutions@BBB. I Recently recieved an E-mail from ************* in Question. My Complaint was Clearly about My Bad Customer Experience/Not Recieving My Item. I was given Four [4] different ******************* Tracking Information and Something that led Me to Believe that My Parcel was Delivered. Amazon.com is not using The BBB Apparatus to Communicate with Me as a Customer with a Complaint. An ****************** Rep.: a 'Harasankar' that is Responding, is doing Nothing but what ******************** has already done.
FYI: The Item that was Ordered was a Gift and Time Sensitive, which means I am being led on to Believe My Parcel is on the Way. This is Nothing but a Repeat of My Bad Customer Experience that I have had at The amazon.com already. Kindly let this Business know that there is a Pokerfaced Problem that does not Resolve among their Customers. The False Tracking Information is how Our Money is being taken from Us for Nothing in Return by amazon.com Sellers. Refund or no Refund, this is a Bad, Bad Practice and I will not Shop with this Company any longer if it's not Fixed. Thanks.

Customer Answer

Date: 12/26/2022

Refer to BBB Complaint #******** amazon.com Order: 111-2721707-2417840 I Understand I was Refunded. My Desired Resolution Stands. Apology from Business/$25 Dollar Gift Card/Fix Problem with Faulty Tracking Information/Delivery for Future Orders. Please do not leave this Issue UNRESOLVED.

Apology from Business/$25 Dollar Gift Card/Fix Problem with Faulty Tracking Information/Delivery for Future Orders.

Business Response

Date: 12/28/2022

Hello,

I'm Harasankar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and I understand your concern regarding #***-2721707-2417840.

Upon checking the order I see that a refund of $17.01 has been issued for the order on Wednesday, December 14, 2022

Refund typically gets processed within 3-5 business days. Unfortunately, we will not be able to issue any concession in this matter.

Thank you for your patience and understanding. We look forward to seeing you again soon.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,

Harasankar.M
Amazon.com
http://www.amazon.com

Customer Answer

Date: 01/02/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is some-what satisfactory to me. Kindly Improve Upon this Issue A.S.A.P. Thanks.

Sincerely,

************************

Initial Complaint
Date:12/19/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a *** cable (111-6853713-9560249) from Amazon on 08/29/2022. When it arrived, I discovered that they were not compatible with my device. I contacted **********************'s customer service and requested a return label that I could print. Instead of returning the item, I was told to "keep, donate or throw away" the *** cable and that I did not need to return the item to Amazon. I was told that I would be provided a refund for the item. Beginning a few months ago, I periodically receive an email from *********** that a charge from Amazon in the amount of $10.79 was declined. Not recognizing the charge, I contact Amazon and am told that the charge is from the *** cable as it wasn't returned. I explain on each and every phone call that I was told that I didn't need to return it and that I no longer had the item. I am told by Amazon's customer service representatives that they correct the issue each time I call but the charge continuously happens. The most recent instance of this is today, 12/19/2022. I would like for Amazon to stop charging me $10.79 for an item I was told to get rid of and not return. Thank you.
Business Response
Date: 12/20/2022
Hello ****,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see the issue you have shared on the charge due to the non return of the *** cable and regret any misunderstanding on this matter. The charge was correct, we cannot issue a refund.

We sent you an email on Thursday, September 8, 2022 at 7:10 AM (PDT), where we mentioned the return was required by Fri, September 30, 2022. I draw your attention to the specific line here - "If you dont send the item by this date, we'll charge your Master Card."

You could could still return the item in the correct condition for an applicable refund.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com ****************
Customer Answer
Date: 01/05/2023

Complaint: 18611639

I am rejecting this response because:
I have documentation through Amazon's chat and email that I was told to not return this item. If need be, I ******************************* in Small Claims Court in my jurisdiction for this item. I followed the directions as provided by Amazon's customer service.

Sincerely,

*****************
Initial Complaint
Date:12/19/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I HAVE PLACED *****S(7+)WITH AMAZON ONLY TO HAVE THE *****S DELEATED FROM MY ACCOUNT PAGE. I WOULD HAVE TO BELIEVE THEY WERE SCRUBBED CLEAN OFF MY ACCOUNT IN AN ATTEMPT TO TRY AND COVER UP THE MISTAKES MADE BY AMAZON AND/OR ITS THIRD PARTY SELLERS. THE ***** I *****ED WERE ON CLEARANCE 75-80% OFF. I WAS NEVER NOTIFIED THE *****S WERE CANCELLED.. MONEYS FOR *****S WAS TAKEN AND/OR HELD FROM MY ACCOUNT. IN CONTACTING CUSTOMER SERVICE I HAVE BEEN LIED TO AS TO SAY THE *****ES WERE NEVER MADE ONLY UPON SHARING THAT I HAD ***** NUMBERS AND VIDEO AND RECIEPTS AND STATEMENTS DID THE **** (AMAZON CUSTOMER SERVICE REPRESNTATIVE) DIGRESS THAT IN-FACT THESE *****S DID EXIST. SOME OF THE *****S, UPON COMPLETING PAYMENT, WERE THEN CANCELLED. THERE WAS NO ACCOUNT NOTIFICATION THAT THIS IN-FACT WAS CANCELLING THE ****** INSTEAD UPON COMPLETING PAYMENT INFORMATION THE ***** WAS WIPED CLEAN FROM MY ACCOUNT INFO. I HAVE BEEN ON HOLD NUMEROUS TIMES FOR 5+HOURS WAITING TO SPEAK TO THE SUPERVISOR OF THE SUPERVISOR OVER THE AMAZON COMPLAINTS DEPARTMENT, ONLY TO BE HUNG UP ON UPON BEING TOLD THAT THE SUPERVISOR WOULD BE WITH ME SHORTLY. I NEVER RECIEVED CALL BACKS WHEN DISCONNECTED EVEN THOUGH MY ACCOUNT HOLDS THE CONTACT INFORMATION ON MY ACCOUNT WHICH WAS VERIFIED BEFORE I COULD MAKE CONTACT WITH A HUMAN AT ****** WAS NEVER OFFERED AN EXPLANATION OF WHY THESE *****S COULD NOT BE FILLED BY AMAZON OR THERE THIRD PARTY SELLERS. IN OFFERING AMCS WITH A SUITABLE SOLUTION OF FILLING MY ***** WITH SAME PRODUCT CARRIED BY ***** I WAS TOLD ACS DID NOT HAVE THAT IN THERE OPTIONS. IN ASKING IF THERE WAS ANY SOLUTION WHERE I COULD HAVE SOMETHING FOR MY TIME AND EFFORTS AND DISRESPECTFUL TREATMENT TOWARDS A CUSTOMER I WAS SIMPLY TOLD ACS DID NOT HAVE AN OPTION FOR THAT. WHEN CONTACTING CORPORATE TO FILE A COMPLAINT IN REGARDS TO THE POOR TREATMENT TOWARDS CUSTOMERS BY THE ***** WASTOLD THAT I WOULD NEED TO CONTACT THE SAME CUSTOMER SERVICE THAT WAS TREATING ME THIS AWFUL WAY. i HAVE BEEN IN CUSTOMER SERVICE MY WHOLE LIFE AND WOULDN'T HAVE MADE IT THIS FAR IF I OFFERED THE SAME CARE SHOWN BY THE ****.
Business Response
Date: 12/22/2022
Hello *******,

I'm Pratap from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am so sorry to hear of the issue you have shared with regarding the order being deleted from your account.

I'd love to help, however, I wasn't able to find the account using the e-mail address on your message.

If you know the e-mail address your account is under, write from that e-mail address and mention the order number pertaining to this issue so we can research and take necessary actions.

We look forward to hearing from you!

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
Pratap
Customer Answer
Date: 01/06/2023

Complaint: 18610569

I am rejecting this response because: these are the order numbers.....11308724586741803.....11370009212201804.....11374235609708248.....11370918557874601.....11340724538190656..... Also, there was no email address associated with my account. My phone number ************ is associated with the account as well as my name. I was told several times by acs that the orders could not be located unless I had an order number. Upon providing said numbers then magically the deleted orders would be found by ****** am disgusted with Amazon **************** representatives and there policies in resolving customer satisfaction goals.

Sincerely,

*****************************
Business Response
Date: 01/16/2023
Hello *******,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the Order ID: *******************, 11308724586741803, 11374235609708248, 11370918557874601 and 11340724538190656.

Upon checking I see that orders were cancelled as the seller is no longer available on Amazon. Please reorder it with other sellers if you still want the item.

Your patience and understanding are greatly appreciated.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.
Regards,
Pratap

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