Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

50,379 total complaints in the last 3 years.
17,478 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:01/08/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Since completing a review for a pillow I purchased on 09 Oct 2022 and returned, I have been harassed by the seller via email (Order 113-9144688-5434660; ASIN B09GVQ9Q7W). The seller is offering me money to change or remove my review, which Amazon encourages its customers to complete. I've contacted Amazon numerous times starting on 18 Dec 2022, I've escalated to a supervisor (**********) who completed a report and said it would stop, and I was told on 27 Dec 2022 that the "stop-********************************** would contact me after I emailed them yet I haven't heard anything from anyone. As a result of my last contact with Amazon, I was given only 1 month of free Prime usage when I should not have to pay anything for this service while I continue to be harassed by your seller. And, I continue to receive emails from this seller.I have a relationship with Amazon, not the seller, and Amazon has failed to protect me or my information from this seller and future sellers if it continues to allow sellers to have my information, including my email address.Attached are just some of the emails I've received; they're sent in such a way to continuously change email addresses to prevent the recipient from blocking the emails. This was intentionally done by the seller because the frequency increased after it was clear that I was not going to respond to them and after I updated my review to warn other sellers about what I was experiencing as a result of my review. If they are doing this to me, I can only imagine how many other customers they've harassed or paid off to change or remove their review. This does not reflect the values of Amazon.Business name: ke mi zhi zat ***************** you ***************** is Business address: ****************************************** 502, B Zuo *************************************************************************************************
Business Response
Date: 01/11/2023

Hello *********,

Thank you for informing us that one of our selling partners may violate Amazon's Community Guidelines.

We will investigate your report and take the appropriate actions. While we cannot share any additional information about any actions we take, we appreciate your help in ensuring other customers are empowered to make informed purchase decisions with authentic customer reviews.

If you would like to learn more about Amazon's customer review policies, please see our Community Guidelines (*****************************************************************************).

Amazon Review Moderation team
Customer Answer
Date: 01/11/2023

Complaint: 18704957

I am rejecting this response because Amazon continues to promise the same thing yet the seller continues to email me. I will discontinue my Prime membership; maybe this will get their attention. I am not going to continue using a business that makes empty promises regarding my protection as their customer. I will also contact the local corporate office to escalate this matter.

Sincerely,

*******************************
Business Response
Date: 02/18/2023
Hello *********,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

While I see that you are not satisfied with the seller continuing reaching you, we need more help in locating the review in question, as we are not able to proceed further in this matter.

I have researched the feedback shared on the product reviews section and was unable to locate the one referred to. I would request you to share the specific review link in question as well as screenshots of the sellers emails in this regard along with the timelines.

This would help us request a holistic investigation in this matter and take appropriate action.

Due to the proprietary nature of our business, we do not provide details on our investigation methods or fundings.

I hope to hear from you soon. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com ****************
Initial Complaint
Date:01/08/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My son, who is a minor, received some Amazon gift cards for Christmas. In total he received $50 from my partner and $50 from me. I also has an addition $50 in Amazon gift cards I received from my employer that I let him have. He created an Amazon account on his phone using only his phone number. He made a purchase using his gift cards and the next day his account was placed on a fraud hold and they are asking for information that is complete irrelevant not to mention intrusive. I called them and they basically said too bad to me. I explained to them that there is no email address attached to his account for us to send information to either and they said I would have one to my own email in 24 hours. It was never received. I provide Amazon information through the recover account portal on his Amazon that I am his mother, showed the phone records for both our phone as well as my drivers license and they still refuse to do anything but ask for more unnecessary and unneeded information. They are harassing and bullying a child to which I have instructed them they will only speak with me and they continue to try to get more information out of him. This issue needs to be rectified immediate and this money returned to us in full as well as the items that were ordered.
Business Response
Date: 01/11/2023
Hello ******,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am afraid, we will not be able to provide any refunds at this time.

I have researched your complaint but wasn't able to find the Order# or the Account you asked about using the information provided. For your account's protection, we're only able to respond when we can confirm the request is coming from the account holder.

We would need you to write sharing the phone number along with full order number(s) and a detailed description of the issue for research. You can look up your orders online through Your Account (www.amazon.com/your-account).

Note: Legal and privacy concerns limit the information we can release and to whom it can be released.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com ****************
Initial Complaint
Date:01/08/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
January 7, 2023 The amount of my order was around $85. The disputed amount is the shipping $5.99. When I placed this order everything was no shipping if the total amount ordered was over $25 which it was, but Amazon always puts the shipping on they're orders anyway. The customers has to be the one to correct the order by using the drop down to change it to no shipping which I did (shipping was $5.99). I sent my order through with no shipping.Normally, you can see your completed order with in seconds, but this time it took about 45 minutes for my order to appear on my phone.When I reviewed my order, Amazon had broken my order of several items into 2 orders and charged me shipping (of $5.99) again on the 2nd part they broke up into two orders. I was never advised of this nor would I agree to this. I agreed to my original order with no shipping. I called the next day and spoked to *****, who said he wasn't allowed to remove the shipping and the instructs were to only give me an Amazon credit which I could use on my next order. I said no. I've had this type of credit before and Amazon dissolves the Amazon credit to the point where they end up keeping the money and I lose my money. Stop Amazon from they're attempts to charge me more money that I did not agree to on my original order. This is they're under handed attempts to ***** more money out of their customers. It's an ugly business practice that must be stopped. I'm on a tight budge, and I can not afford to have a billionaire like ************** take advantage of me. As I requested, Amazon needs to credit my credit card $5.99 and never do this again to me or anyone else ever again.
Business Response
Date: 01/11/2023
Hello *******,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see the concern that you have shared on the issue and have looked into the matter in detail. The response you were provided was correct, we will not be able to issue any refunds.

I do see the orders placed on Saturday, January 7, 2023 at 4:38 PM (PST). In this case, the Order ID: ******************* was placed with Standard Shipping which was chargeable. We are not able to offer shipping refunds to your order after it has been placed.

As this was a legit charge, we will not be able to issue a refund. Our Teams have offered you a promotional credit as an exception which was an option they had available.

In case you are okay to proceed with the credit, you can write back and let us know. We would be happy to help.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com ****************
Customer Answer
Date: 01/19/2023
I tried open the form to reply the first time and when I tried to open it, it send the incomplete reply instead of opening it.
I reject Amazons reply as false. He did not read my entire statement. He was only considered on how he could get away with charging me additional shipping fee.

My original order was large and each item was free shipping if order was over $25 WHICH it was. Amazon chose to break my ORIGINAL order into two order and tacked on shipping on one of the order they divided in order to get more money out of it. The Amazon person NEVER ADDESSED THE **** MY ORIGINAL ORDER WAS DIVIDED INTO TWO ORDERS. THE SHIPPING MUST BE REFUNDED TO ASAP. Please instruct Amazon to READ my entire statement before commenting because he Never commented as to why they divided up my original order into two orders in the first place.

Sincerely
**********************

Customer Answer
Date: 01/19/2023

Complaint: 18704728

I am rejecting this response because:

Sincerely,

*********************************
Initial Complaint
Date:01/08/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been shopping with Amazon fresh for 4 years without any issues until this week. I have unfortunately been on food stamps for the last 6 years because I am unable to work due to health issues. This week I tried to purchase Beyond Meat Chicken Nuggets, Beyond Meat Steak; and was declined by Amazon to purchase with my EBT card. I have been able to purchase other Beyond Meat products without any issues from Amazon. But I have been able to purchase the items that Amazon is denying me to purchase at every store I have ever been. When I speak to customer service o several occasions this week; I have been told that Amazon is stating that I have to use cash and not my EBT for purchase. At this point I feel that anyone including myself are being discriminated against purchasing Food items, because Im using government assistance. I have never been denied food purchase before until this week with Amazon. Thankfully I have the option to purchase this same item from another store in my area; unfortunately I have to pay a delivery fee. I would rather do that then spend my money with someone who does not want my business unless Im using cash. **************** gave me a credi because I requested it, and still could not get dinner for my family that I ordered the day prior, because the credit still did not cover the non EBT covered item per Amazon; it was spread out amongst everything I purchased. I have never been made to feel so embarrassed by using food stamps in my life, and all the push back I have received. Amazon is wrong for doing this; and Im going to continue to shed light on this discriminatory action by Amazon; we should not be made to feel less than. This is wrong
Business Response
Date: 01/20/2023
Hello Deiria,

I am ***********;from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I understand that you are unable to purchase Beyond Meat Chicken Nuggets, Beyond Meat Steak using your EBT card and the order #***-6168442-2116241 placed is cancelled due to payment decline. I'm sorry for the inconvenience caused with this.

I've reviewed the details and see that the order was successfully cancelled and see that you have re-ordered the items in the order #***-6311030-5204237. Upon review, I see that the authorization for $9.65 was declined on the cancelled order from your **** card and hence the order is cancelled as we weren't able to get the payment authorized from the **** card. As the order is cancelled, the amount charged from the EBT card for $73.16 was refunded back.

As a $15 promotional credit was applied by our support team, I see that was applied successfully on the order #***-6311030-5204237 and a charge for $63.32 was processed from your EBT card successfully.

I hope you find this information helpful! Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,

****** K
Amazon.com
***********************************
Customer Answer
Date: 01/20/2023

Complaint: 18704679

I am rejecting this response because: You have not addressed the fact that I have spent Cash on a food item and you have barely addressed my concern that Amazon is discriminating towards myself and anyone who uses EBT. Beyond meat is a good item and Amazon is denying myself and anyone else access to purchase using my EBT funds. Beyond meat is a Food item and no one is taking responsibility or addressing the humiliation of having to address this matter. Your $15 credit did absolutely nothing to accommodate me in regards to my purchase that 1 time. Not to mention previous purchases where I used my cash to pay. I need to have more accommodations made other than a $15 credit that was applied however your system seemed fit; per the recorded conversation. Your system needs to be fixed and adjusted and more reasonable credit added to my account. I was hoping to have this resolved in a different manor and not. Wed to take this discrimination a step further.

Sincerely,

***********************
Initial Complaint
Date:01/08/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I contacted Amazon's customer service via chat 1/8/23 regarding ORDER # ***-2334261-1334615. I chatted with SharanPrasad. Upon receiving poor customer service from the agent, I requested the agent to end the chat. The agent refused to end the chat over 6 times and nearly a half an hour. I warned the agent that I would file a formal complaint with the Better Business Bureau and ************ still refused to end the chat and transferred me to another agent. I chatted with the Team Lead VishnuPriya who claims to have submitted a formal complaint on my behalf for ************. I want to be compensated for my time as this was outrageous behavior by this Agent. Thank you.
Business Response
Date: 01/09/2023
Hello G Fountain,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the customer support experience that you've had.

I apologize for the inconvenience.

I've checked and see that the previous customer support representative has already issued $5 promo credit to your account.

We'll not be able to issue or compensate in this case.

However, I'll surely take this as a feedback regarding the support that you've had and forward it to the appropriate team for further review on it.

We'll make sure that this is not repeated.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
Arun

Amazon.com
***********************************
Customer Answer
Date: 01/09/2023

Complaint: 18704535

I am rejecting this response because:
I still have not been refunded for my original #ORDER # 111-2334261-1334615 per 2 documented conversations stating I would receive my refund. The second conversation (1-9-23) I am attaching new screenshots of in which the agent "Rahul" was processing my refund then had "technical difficulties" causing me to be transferred to "Sudharsen". ********* was unable to provide assistance and I was transferred to Team Lead "**************" who gave me the run around, then ended the chat in a fashion that I could not take the survey. If I would have taken the survey ****** would have scored very poorly as this agent was unprofessional as well. I have attached screenshots of the conversation.
The $5 promo was for the inconvenience of my time.
My order was $23.54, which I was promised a refund for twice, in 2 written documented conversations.
Please provide my refund.

Sincerely,

G Fountain
Business Response
Date: 01/19/2023
Hello G Fountain,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I apologize for the inconvenience.

I've checked the screenshots that you've attached and couldn't find any promise made for the refund on the order.

I would request you to return the item for full refund and this will be the only option for refund in this case.

If there was any other alternative, we would have surely helped.
Regards,

Arun
Amazon.com
Customer Answer
Date: 01/26/2023

Complaint: 18704535

I am rejecting this response because:
I was told by the agent to dispose of the item, therefore it is impossible to return the item.
Please review the conversation with the first agent and also the second agent. Thank you

Sincerely,

G Fountain
Initial Complaint
Date:01/08/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was supposed to receive a few different packages from Amazon on Dec 30th & January 2nd. The packages stated that they arrived but, I didnt receive them. I waited a few more days before contacting Amazons *************************** because I wanted to give time for the packages to arrive, even if they were late. I contacted the customer service department today (1/8/23) and I received the worst customer service. It wasnt that the representative and supervisor were necessarily rude but, they lacked empathy and they didnt try to assist me in anyway. The first representative that I chatted with was named ******. ****** didnt ask if any of the items were delivered or anything.. i was completely brushed off, I told her that I would be filing a complaint with the BBB but, she still didnt assist. I then asked for our interaction to be transferred to a supervisor. The supervisor that it was transferred to is named Tushar. ****** asked me if I asked my neighbors or if I looked for the package, I said that I did. I also have a ring doorbell that records when people are on my property and I informed him of this.. Tushars responsibility is that there is nothing that can be done. Its disgusting when customer service representatives go out of their way to not do their jobs. I want my money back from this purchase. I never received my items and I want both ****** and ****** to have action taken for not assisting the customer.
Business Response
Date: 01/09/2023
Hello Serria,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the order delivery issues.

I apologize for the inconvenience that you've experienced in this case.

I would like to inform you that we completely relay on the order tracking and as per the update, orders were delivered at the provided address.

I'm so sorry, we'll not be able to take any action in this case as orders shows delivered.

However, I see that the appropriate team has asked to file a report with the authorities on the missing orders.

Please file a report and submit to the team for further investigation.

If there was any other alternative, we would have surely helped you further.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,
Arun

Amazon.com
*****************************
Initial Complaint
Date:01/08/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order on Dec. 28 to have some gifts sent to a friend in a different state. I ordered a specific flavor of candy to be sent but what was delivered was NOT what I had ordered. When I contacted Amazon to let them know the mistake they had made they said I needed to show photo proof. I asked my friend to send me a photo of the contents of the box, the box itself which showed the wrong candy and the labels on the box. Amazon customer service said it wasnt enough even though the order clearly shows one flavor and the contents of the box showed something totally different. They refused to rectify the issue and send the right candy or to give me a refund even though the photos sent clearly showed the mistake. I kept going and back and forth with them but they refused to help me and insist there was no error. At this point all I want is my money back since they didnt fulfill the order correctly. My order number is 111-6533088-5861834 and the amount spent on the candy is $18.34. All I want is my money back. I ordered STRAWBERRY sour patch candies and what they sent was GRAPE. Its clearly stated on the order and you can see from the photos that is not what was received. The photos show the candy is GRAPE and the packaging is a totally different color due to the flavor.
Business Response
Date: 01/09/2023
Hello *******************************,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the incorrect item that you've received.

I apologize for the inconvenience that you've experienced in this case.

As requested, I've initiated a refund for the item i,e for $18.34 to the original payment method which was used.

Refund will be credited within 3 to 5 business days.

Hope this helped.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,
Arun

Amazon.com
*****************************
Customer Answer
Date: 01/09/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************************
Customer Answer
Date: 01/18/2023
Hello. I filed a complaint and was told I'd receive a refund and the issue was resolved.
It has been a week since the issue was supposedly resolved, however, I've yet to receive my refund and have not heard anything else from Amazon regarding this situation.
Can someone please help me with this?
Please and thank you.

Business Response
Date: 01/22/2023
Hello *******************************,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I apologize for the inconvenience ******.

There was an issue with the refund process and I've reinitiated the refund for $19.94 with the tax included to the original payment method which was used.

Refund will be credited within 3 to 5 business days. It should be done now for sure.

You can find the same information on the order list from your Account as well.
Regards,

Arun
Amazon.com
Customer Answer
Date: 01/29/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************************
Initial Complaint
Date:01/08/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
For Christmas, I ordered a hair and scalp treatment and paid the additional fee for gift wrap. However, when the gift was taken out of the bag, there was no gift wrap, and it was not a hair and scalp treatment. The contents were a XXXL nightgown and some earrings.I contacted Amazon to let them know about the wrong package. The asked me to send photos of everything, so I did. They first came back saying the tracking number didnt match. Of course it didnt as the one I received was not what I ordered. The tracking number on the bag clearly in the photo is also no associated with my account.Upon contacting them a second time, they decline to help me as they said they are not responsible for what happens after delivery.This was clearly a warehouse mishap, and Amazon is not willing to make it right or refund my money. I shouldnt have to suffer from an issue Amazons warehouse has.
Business Response
Date: 01/09/2023
Hello *****************************,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the the complaint and understand your concern regarding the incorrect order delivered to you.

I apologize for the inconvenience that you've experienced in this case.

I've checked and see that the order tracking shows delivered.

However, as you've received an incorrect package, I'll go ahead and refund the amount to for the order to the original payment method used.

Refund will be credited within the next 3 to 5 business days.

Hope this resolves the issue.

Also, we'll make sure that this is not repeated.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,
Arun

Amazon.com
*****************************
Initial Complaint
Date:01/08/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a highchair based on the delivery. The item has not arrived and Amazon is forcing me to wait 4 extra days. I also pay amazon monthly for prime which they do not always honor
Business Response
Date: 01/09/2023
Hello *********************************,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the Order ID: ******************* delivery.

I apologize for the inconvenience that you've experienced in this case.

I've checked and see that this is a seller fulfilled order and the order will be shipped through the seller assigned carrier only.

Also, seller orders are not eligible for prime shipping.

I'm sorry, we'll not be able to take any action on the seller orders from our end.

However, I'll contact the seller and raise a request to get the order delivered at the earliest possible.

If there was any other alternative, I would have surely helped you further.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,
Arun

Amazon.com
*****************************
Customer Answer
Date: 01/09/2023

Complaint: 18704064

I am rejecting this response because:
Item was purchased based on delivery date. I will purchase today from Target. I want my full refund
Sincerely,

*********************************
Initial Complaint
Date:01/08/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I seem to be having a very serious issue with Amazon on November 28th I had bought a phone case and it was defective so I called Amazon and spoke to a customer service rep and they sent me out a replacement I asked about the one that I have that is damaged and they told me that I do not need to send it back I asked the rep are you sure I do not need to send it back and i was told to just dispose of it and that I would not be charged if you are to receive any emails or anything just disregarded it I really can't recall an email so going forward just recently they had charged me $89 out of my bank account on 1/6/23 so I called Amazon spoke to customer service and they gave me a refund this is where the problem i I'm having with them charging my credit card and taking money out of my bank account without my authorization and without me knowing about it I have called Amazon about this issue several times and they have been forewarned to please stop charging my credit and taking money out of my bank account without me authorizing it and it seems to be a trend with amazon and it's continuing to happen so I don't know what it's going to take to get through to them that if they need anything from me or they need to charge me for anything that I need to properly notify me either by email me or call me or anything and I will be more than glad to give them whatever they need all I'm asking from them is to please please stop charging my credit card and taking money out of my bank account without my authorization and me knowing about it.in the desired resolution I put refund and I want to make sure that I get that refund from them and that in the future that if they ever need to charge me for anything or they need any credit card or bank information to please notify me or call me and that I would be more than glad to give them whatever they need from me
Business Response
Date: 01/09/2023
Hello *************************,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the charge on the Order ID: *******************.

I apologize for the inconvenience that you've experienced in this case.

I've checked and see that the amount which was charged has been refunded on Saturday, January 7, 2023 at 3:06 PM (PST) to the same card which was used.

Refund will be credited within 3 to 5 business days.

Hope this information helped.

Also, I'll surely take this as a feedback from you and will forward it to the appropriate team to ensure that this is not repeated.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,
Arun

Amazon.com
*****************************
Customer Answer
Date: 01/10/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
I just really hope that Amazon has a real clear understanding and going forward that if they need anything from me or they need to charge my bank card or take any money out of my bank account that they need to get my authorization first.
Thank you.

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Amazon.com is BBB Accredited.