Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Amazon.com

  202 Westlake Ave N Ste 2 Seattle, WA 98109-5264

  
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  Amazon.com

  3680 Langley Dr Hebron, KY 41048-9135

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  Amazon.com

  2020 Joe B Jackson Pkwy Murfreesboro, TN 37127-7792

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  Amazon.com

  1155 Worldwide Blvd Hebron, KY 41048-8648

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  Amazon Fulfillment Center

  3350 Laurel Ridge Ave Ruskin, FL 33570-5526

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/08/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a brand new playmobil Ecto1A through Amazon seller the river colony trading co,I paid $53.00 usd for a perfect brand new item, as it was listed as a brand new item..The order was fulfilled and shipped by Amazon, and it arrived today is poor condition, the box was crushed, had water damage (and it's an electronic item inside) the box had hole from the inside out,so my item had hit the inside of a double wall box hard enough to penetrate it,but the shipping box is in perfect condition, this means an Amazon employee had saw the box and put a damaged item in a new shipping box and sent it to me as new..I connected Amazon immediately and spoke with customer support agent ***** who informed me I'm not eligible for a replacement only a refund, that the item is out of stock (at the time of writing this Amazon is listening 23 buying options for this exact same item) she said I'd have to return and wait for a refund to be issued, she acted like this situation was my fault and Amazon did absolutely nothing wrong...I sent pictures and even included them in my review on Amazon for proof.. I expected to get a brand new item for $53.00 as that's how it was listed but instead they shipped what appears to be a Amazon return and sold it at full new price value as a brand new item..I even offered to take the item to my local Amazon store and exchange for a new one but ***** wouldn't allow me to..She undermined me and made me feel hopeless, and as a paying customer that hurts..I waited two years for this product to be re released and Amazon seems to be the only store with it,I'd do the return but if it is out of stock I completely lose out,I'd lose hours and days of my life searching and waiting for this item..The treatment I've received by Amazon is absolutely horrific..It's at the point where a simple refund won't fix this!!!! They wasted my time and held my funds for day's...Amazon is treating me like this is all my fault, I'm to blame....

  Business Response

  Date: 01/11/2023

  Hello,
  
  I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message. 
  
  I've reviewed the complaint and understand your concern regarding the item Playmobil Ghostbusters Ecto-1A.
  
  I apologies for the inconvenience that you've experienced in this case.
  
  Upon checking I see that replacement is not available for this item. Please return the item for a full refund and you can reorder it.
  
  Unfortunately we are unable to issue the refund without the return.
  
  Your patience and understanding are greatly appreciated.
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.
  
  Regards,
  Pratap

  Customer Answer

  Date: 01/19/2023

   
  Complaint: 18706607
  
  I am rejecting this response because:Amazon has failed to follow their own rules of mailing me a return label and setting up a pickup as per your own rules regarding a defective product,you had to do all of these things not me.Now I'll seek outside counsel to resolve the situation and show the world what your doing to customers,the world will see a little person can stand against a corporate giant,by the time this is over it will be on the nightly news,you sent me the defective item and then expect me to do all the work?no it's not going to work,I live in a rural area where I'm not near a *** store I'm not going across town to print out a shipping label to fix your mistakes,I'll see you in court...
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:01/08/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Amazon customer service will help me & deflects in my quest to find answers. My neighbor who has a different zip code since we live on the line (and zip codes around me) says 4 days sooner for any item, ANY item. These zip codes are next door and as little 10 minutes away. Its frustrating since it says on the average 7-8 days for ********, **** (*****) even though they use the same *** driver. Amazon customer service keeps telling me its all about availability but comparing the extact same item that cannot be. I believe there is an error in their system they refuse to correct. I will attach an example of the same item from my zip code, my neighbors and next town over.

  Business Response

  Date: 01/10/2023

  Hello ******,
  
  I am ****** from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
  
  I understand that the delivery dates for your postal code says delivery by 7-8 days when the postal codes around your address have delivery date sooner by 4 days. I sincerely apologize for any inconvenience caused with this.
  
  As the delivery of the items depends on the item availability from the nearest warehouse and transit time. I understand that you have already contacted our support team on this to get this reviewed. To get this further reviewed by our internal team, I request you to kindly share the orders number that shows the longer delivery dates to your postal codes when compared to the other mentioned postal codes so that I can get this escalate further to get the issue reviewed and rectified if this due to an error.
  
  From the screen shot provided, we were unable to get the details of the warehouse as there isn't an order placed for the item.
  
  Rest assured, once we receive the complete information we will address the issue as soon as possible.
  
  We look forward to seeing you again soon. 
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

  Regards,
  
  ****** K
  Amazon.com
  ***********************************

• Initial Complaint

  Date:01/08/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought an Amazon Christmas gift card as Amazon website advertised during the holidays. Now Amazon has changed the listing due to all the complaints. It had a Christmas tree and said Amazon Gift card. After I purchased it, it then said ***** airlines card. I did not want or buy this card. It was very much a deceptive act by Amazon. I have been buying a Christmas gift card for 10 years now and never had an issue until now. There are so many complaints about this very subject. I want my $100.00 refunded. Amazon says they will not refund and to call *****. ***** says they will not refund and to call Amazon. This needs to be resolved and Amazon needs to do the right thing since they are the ones who sold the card, not *****.

  Business Response

  Date: 01/12/2023

  Hello ****,
  
  I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message. 
  
  I've reviewed the complaint and understand your concern regarding the Delta Air Lines gift card. 
  
  Gift cards once purchased are non returnable. However I've made an one time exception and issued a refund of $100 to your original payment method. In most cases, once a refund has been submitted, the issuing bank will post it to the concerned account within 3-5 business days. This time frame may vary from one financial institution to another.
  
  Thank you for choosing Amazon.
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.
  
  Regards,
  Pratap

• Initial Complaint

  Date:01/08/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used the ***************** for the ******************** HEEL Pain Relief Orthotics // Clinically Proven to Relieve Plantar Fasciitis, Heel Spurs and General Heel Aggravation. At the time of the subscription, there was a coupon. With the subscription and coupon, the order total is $8.37. Today, the order total for the subscription is $12.24. I tried to get the customer agent to adjust the price before the order is shipped. He would not. I even received an email on January 5th stating that I would received the price at the time I subscribed. --> "Prices go up or down over time, but you'll always get your applicable **************** discounts on top of the current price." I even forwarded my email to cs email to prove it. At the end, the agent would not change my price. I have canceled the subscription for the ******************** before Monday shipping date so that I won't get charged. I have uploaded pictures of the January 5th email and the current Amazon's subscription price.

  Business Response

  Date: 01/11/2023

  Hello Tin,
  
  I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message. 
  
  I've reviewed the complaint and understand your concern regarding the price change on  "Subcribe & Save" for the ******************** HEEL Pain Relief Orthotics. 
  
  While you will always receive a Subscribe & Save discount, individual product prices can go up or down over time. If the price of your subscribed product changes, the new price will be displayed in your order review email and will be applied only on future shipments. You can review your subscription price and edit or cancel your subscription at any time.
  
  I've included below the link for Subscribe & Save Frequently Asked Questions
  
  *************************************************************
  
  I've issued a $5.00 promotional certificate to your Amazon.com account for any inconvenience,which will automatically apply the next time you order an eligible item sold and shipped by Amazon.com.
  
  Your patience and understanding are greatly appreciated.
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.
  
  Regards,
  Pratap

• Initial Complaint

  Date:01/08/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A friend of mine purchased a PS4 snowrunner video game for $39.99 off of my gift list for my son, we wound up receiving the identical game from someone else, so I initiated a return on Thursday, January 5 via chat. I asked to return it. The representative said no need to return it despite me saying I would, he said keep the game and he was going to refund my account. 4 days passed and no email, no refund. So today, Sunday January 8 I reached out via chat again. I spent an hour explaining this over and over to 4 separate representatives, none of them could find the item. So I called Amazon. I spoke to 2 supervisor's for over an hour (two hours spent dealing with this). They found the item, they read the chat from Thursday where I offered to return the game but the representative said not to return it and he would refund me. Both agents acknowledged that yes, the representative did not refund me, and yes, he told me to keep the game and a refund would be provided, but despite all of that they refused to honor the refund! At this point I had given the game to my nephew because I was told to keep it and a refund would be provided. An Amazon representative promised me a refund and told me to keep the game, clearly he lied to me and never refunded me, the supervisor today said he would not honor what that representative told me and that I would have to return the game (which I told him I no longer have) otherwise no refund. This isn't my mistake! Amazon screwed this up and refuse to accept any accountability for it, instead refusing to refund me despite them seeing in writing in the chat that their rep promised me that! They said there was no way to do it, which is a complete lie, they could have done a courtesy credit. I have had nothing but issues with this company, they misdelivered $1k worth of gifts to a different address this year, thank God the person brought them to us! Your agent screwed up Amazon, so stop penalizing the customer and make this right!

  Business Response

  Date: 01/11/2023

  Hello *****,
  
  I'm Raman from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I have researched your complaint but wasn't able to find the Order# or the Account you asked about using the information provided. For your account's protection, we're only able to respond when we can confirm the request is coming from the account holder through the email address on the account.
  
  We would need you to write from the associated email of the account with the full order number and a detailed description of the issue for research. You can look up your orders online through Your Account (www.amazon.com/your-account).
  
  Note: Legal and privacy concerns limit the information we can release and to whom it can be released.
  
  Please feel free to contact us directly by writing to *********************************************** if we can be of further assistance.
  
  Regards, 
  Raman R. 
  Amazon.com. 
  ***********************************

  Customer Answer

  Date: 01/18/2023

   
  Complaint: 18706224
  
  I am rejecting this response because:
  I am writing you from the email associated with my Amazon account and I already wrote a detailed description of exactly what happened, had you read my complaint you would have seen that I don't have the order number because the item in question was a gift someone else purchased off of my gift list, usually a paper with the order number is included with every package, however Amazon failed to send me anything with this order, so since I didn't purchase it myself and Amazon did not send me the order number, I don't have it. I can't give you an order number that you guys never sent me. All of your representatives were able to find this particular order by looking at my gift list for items purchased as well as the name of the person who bought it, so I have a hard time believing you can't find this order. There are multiple calls and chats within my Amazon account discussing this issue extensively, it would be very easy to find if even a drop of research was done.
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:01/08/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed a order with Amazon twice for ORDER # ***-6135576-4593865 and ORDER # ***-3310003-0474619, the first order was delivered missing second pillow case, never received replacement or refund so I called and was told "we can help you, how about refund". I hung-up after hearing mumbo jumbo. I reordered the same item and they deliver to someone else. I walked the neighborhood looking for the item, could not find. Do you want a picture of my front door. The pic attached, which they deleted when I called in to cover this up but I got a snapshot of it in my web browser. Now trying to cover it up!!!!

  Business Response

  Date: 01/11/2023

  Hello *****, 
  
  I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message. 
  
  I am sorry to hear of the trouble you faced with your delivery and have looked into the matter in detail. While I was trying to evaluate options, we need some clarifications on this issue. 
  
  From the complaint details you have shared, I was unable to determine if the first order was delivered with the second missing a part of the delivery - the pillow. 
  
  I would appreciate it if you could rephrase the issue and write back in detail so that we can assist. 
  
  While we are eager to help resolve the concern, I would not want to speculate on this issue. I look forward to hearing from you soon. 
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter. 
  
  Regards, 
  Raman R.
  Amazon.com ****************

• Initial Complaint

  Date:01/08/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order via Amazon.com for an expensive guitar. The main reasons for choosing Amazon.com was by virtue of the fact they stated in writing on their web site that someone needed to be present to accept delivery. Porch pirates scour through my golf course community with impunity especially during the holiday season. At first Amazon tracking stated delivery date would be Jan 2 then it was changed to Jan 3 2023 and then again to Jan 4th 2023. I became more concerned when **** tracking showed no movement for the package at all so I called Amazon customer service. The ********************** **************** Rep had no idea what was going on and decided to conference me in with the post office. The **** Rep said they had no idea what was going on as they DID not have the package in their locations. In fact she said Amazon hands off this package between more than one carrier. I set up a **** account online so I could receive tracking text alerts so I be aware of delivery updates. Much to my surprise I received a text on Jan 5th 2023 that my package was delivered and left unattended on my front porch. I had camped out near my front door now for four days now and heard no none approached my front door and my security system did not either. I looked out my front door and walked the grounds near my home but their was no package in sight. I walked down my street and found the missing package on a neighbors property and when I went to retrieve it I had a altercation. None of this would have been necessary had Amazon delivered my package as the Advertised on their web site. Once again I called Amazon to make them aware of their foul up and achieve some sort of amicable resolution, unfortunately I could not acquire one.

  Business Response

  Date: 01/20/2023

  Hello ******,
  
  I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
  
  I have researched your complaint but wasn't able to find the Order# or the Account you asked about using the information provided. For your account's protection, we're only able to respond when we can confirm the request is coming from the account holder through the email address on the account.
  
  We would need you to write from the associated email of the account with the full order number and a detailed description of the issue for research. You can look up your orders online through Your Account (www.amazon.com/your-account).
  
  Note: Legal and privacy concerns limit the information we can release and to whom it can be released.
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.
  
  Regards,
  Raman R.
  Amazon.com ****************

  Customer Answer

  Date: 02/18/2023

  I spoke with ***** on the phone and via email and was told Amazon did NOT send this expensive Guitar with any type of delivery or signature confirmation or requirement even though they STATED IN WRITING THEY IN FACT REQUIRE IT. Why is it, a large corporation gets a pass on false advertising and misleading consumers on items nearing one thousand dollars and our publicly elected Attorney General plays deaf dumb and blind when it comes to stepping up to the plate and doing the right thing here. I have attached original documentation once again for this office's RE Review furthermore I did respond to an email link ***** sent via his response on the BBB website and it appears that Amazon has pretended that no response was ever sent which is really rich at best since I also filed a complaint with the *** which is ATTACHED IN THIS COMMUNIQUE along with other documentation. The bottom line is, this expensive Guitar / Christmas gift was left unsigned for and unattended on a neighboring property which caused me a great deal of complications and distress. 
  
  
  
  Sincerely 
  
  
  *********************
  

  Business Response

  Date: 02/22/2023

  Hello ******,
  
  I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
  
  I am sorry to hear of the issue you have shared with your delivery and thank you for writing back with the order number. We regret the inconvenience caused but will not be able to issue any refunds or billing adjustments.  
  
  The tracking information pertaining to the Order ID: ******************* shows the final delivery of the order was made via ***** The tracking shows it was delivered on Thursday, January 5 to your location. 
  
  I thank you for providing us with your feedback and have passed it on to our specialists. They will review and take appropriate action. You could also reach the local **** delivery location to register a complaint in this regard. 
  
  If you run into issues of this nature in future, you could reach the carrier or **************** for assistance right away. 
  
  I hope this helps. 
  
  Regards,
  Raman R.
  Amazon.com ****************

  Customer Answer

  Date: 02/28/2023

   
  Complaint: 18706159
  
  I am rejecting this response because: It seems Amazon can make False claims in the listing of their items with little regard for the consequences to their customer. If you ***** recall when we spoke on the phone directly you told me " We did not send your package with delivery confirmation even though the Guitar I purchased was advertised/listed on Amazon's web site states that it is a delivery requirement. To top it off **** dropped the guitar off on a another property quite a few doors down from my home which almost lead me into having an altercation when I wen to get my package ! Needless to say this caused me a great deal of, stress and discomfort simply because of Amazon not sending my package as they listed and ADVERTISED! There is no way of looking at this, I have heard from you many many times that this will be passed along and looked into and at this point nearly a month later it is nothing more than lip service with a touch of fertilizer. At the very least Amazon should act like they give two craps about their customers instead of playing the deaf, dumb and stupid game.
  

   

   

  
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:01/08/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I pay for Amazon prime to get expedited deliveries on Amazon.com items. ORDER # ***-4539629-3603458 was promised to arrive today, Sunday January 8 by 10:00 p.m. Furthermore, I ordered this more expensive item because of the fast delivery. I was just notified that I will not be receiving it as promised, but instead tomorrow, Monday January 9. Please either refund my Amazon Prime membership for this failure or alternately provide a generous courtesy credit to my account for this failure.

  Business Response

  Date: 01/14/2023

  Hello,
  
  I am *********************** from Amazon.com. 
  
  I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I am sorry for the inconvenience caused to you with the delivery of Order ID: ************************ checking the order details, I see that the package was delivered On Guaranteed Delivery Date: Monday, January 9, 2023. 
  
  We appreciate your time and patience in this regards. We look forward to seeing you again soon. 
  
  I hope this information helps. We look forward to seeing you again soon. 
  
  Regards,
  
  ***********************
  Amazon.com
  *****************************

  Customer Answer

  Date: 01/20/2023

   
  Complaint: 18706151
  
  I am rejecting this response because the item was not in fact delivered by the promised delivery date. Amazon Prime has failed again, and I am due a refund for breach of contract. 
  
  Sincerely,
  
  ****************

• Initial Complaint

  Date:01/08/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Amazon.com has once again allowed their driver to intentionally misdeliver my package with no repercussions for their negligent behavior. Order #***-1524226-3493829 was not delivered to me as instructed. Although my instructions are clear, Amazon drivers rarely follow them, and, when reported, Amazon does nothing about the issue. I am requesting an immediate refund in the amount of $19.48, and reprimanding the driver who intentionally ignored my delivery instructions and delivered my packages to the wrong address. Amazon drivers have become notorious for dropping packages off where they don't belong, due to their own laziness. I have attached picture proof of this, as I, myself, have received Amazon packages that were addressed to other residents.

  Business Response

  Date: 01/11/2023

  Hello Shaurica, 
  
  I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message. 
  
  I see the concern you have shared with the delivery of your order and have reviewed the issue. We have already issued you a refund on this order. 
  
  The refund was issued on Sunday, January 8, 2023 to your original payment method, you should see it in 3-5 days of issue. 
  
  I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter. 
  
  Regards, 
  Raman R.
  Amazon.com ****************

• Initial Complaint

  Date:01/08/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Amazon Fresh continues to send "food" covered in black mold. I have complained before about this. Nearly every order has some rotten food in it. BLACK MOLD IS HAZARDOUS TO HUMAN HEALTH. I complain and get refunds so this is not about money. It is about protecting the health of customers and their workers. PLEASE look into their safe handling practices? This happens over and over and over, for a year or more. I got more moldy food from them just last week. Their promises to end this shoddy practice are not met. It's clear this is a policy. They send out garbage as food, again and again and again. It's not right! Please make them adhere to quality control and safe handling of food? All I want is the reassurance I will get nutritious food which can be eaten rather than thrown out. I am also concerned for their workers who must handle mold all day long. They have done nothing to change this practice since my last complaint. It's not right! They need to STOP this.

  Business Response

  Date: 01/26/2023

  Hello *******,
  .
  I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  We're sorry to know about the issue you've had with the products from the order #***-8865685-7825832.
  
  We've forwarded your feedback about the quality of the product to the Amazon fresh quality control. They'll investigate this and improve the services.
  
  In the mean time, I see that a refund has been issued for this product.
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
  
  

  Regards,
  
  Abhishek
  Amazon.com
  ***********************************

  Customer Answer

  Date: 02/02/2023

   
  Complaint: 18705014
  
  I am rejecting this response because: You say this every time and nothing ever happens. 
  
  Sincerely,
  
  ***************************