Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Amazon.com

  202 Westlake Ave N Ste 2 Seattle, WA 98109-5264

  
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  Amazon.com

  2020 Joe B Jackson Pkwy Murfreesboro, TN 37127-7792

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  Amazon.com

  1155 Worldwide Blvd Hebron, KY 41048-8648

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  Amazon.com

  1 Centerpoint Blvd New Castle, DE 19720-4172

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  4255 Anson Blvd Whitestown, IN 46075-4412

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/12/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an item on Nov 26, and returned it on Dec 3. It was a processor costing $310. I returned it to the *** store using the ** code given to me by amazon. The tracking number was never updated, this being the issue. Ive repeatedly gone back and forth with amazon and the *** store to no resolution. I finally get a log that proves I returned the item on Dec 3 and that it was picked up by a *** driver on Dec 6. Since it was a ** code return, it was bundled into other boxes with similar return methods. Thus leading to the inability to use the tracking number as a new one is associated with it. Ive told Amazon this but they have insisted to have the original number updated. I thought this log would be enough proof but the rep told me it wasnt and then hung up on me. *** made about 20 attempts to simple get a refund as Im out of $310 and ultimately a processor as well. Ive done all that I can and will potentially do a chargeback if nothing is resolved.

  Business Response

  Date: 01/14/2023

  Hello,
  
  I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I'm sorry for the inconvenience caused regarding the refund for the returned order.
  
  I've checked on it and I can see it was escalated to our team and I can see that they have issued a full refund on your account back to the original payment method on Thursday, January 12, 2023 at 4:17 PM (PST). Confirmation email sent on Thursday, January 12, 2023 at 7:58 PM (PST). The refund should be reflecting on your billing statement in 3-5 business days.
  
  Thank you for your understanding and patience.
  
  Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
  
  We look forward to seeing you again soon.

   

  Regards,
  
  ********
  Amazon.com
  *****************************

  Customer Answer

  Date: 01/14/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:01/12/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received an item for Christmas that I wanted to return for a Amazon Gift Card Balance. I did not receive an gift receipt for the item so i contacted Amazon and was told they would send me emails with return QR codes so I could return the items to *** and receive a gift card balance. I took all of my items including RMA ID: ************ Griddle Accessories Kit, 135 PCs Griddle Grill Tools Set for Blackstone and Camp Chef. I received refunds for all of the items except for this one and all items were sent back on the same day. I contacted customer support and after a long period of giving them all of the information I had was told I would just receive a refund of ***** in a two to three hour period. It's been a day and still no refund. So I contacted customer service again and after a long period of providing the same information was told something completely different that they had received the item and I would need to wait longer for the refund. I asked them to tell me which tracking number was associated with the item and they told me the first one, as you can see on that tracking reference the item associated with it weighs only .88 lbs. So you're telling me 135 piece griddle set only weighs .88 lbs. After calling them out on the lie they just said they understood my concern. I requested a new representative and was told the same thing and that there was nothing they could do. Then was told they found the item and it was received on the 9th and i would just have to wait. Before i could ask a question the representative just left the chat and hung up.

  Business Response

  Date: 01/19/2023

  Hello *****, 
  
  I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message. 
  
  I am sorry to hear of your concern about the return of your order and have looked up the issue in detail. I am sorry to hear of the issue you have shared with your gift refund. 
  
  In this case, I am afraid, I was not able to locate the returned item. It can take upto 30 days for an item to be returned and be processed. Once you return, we would need to confirm the correct item was received for a refund to be issued. 
  
  If you need more help, please share the complete order number of tracking number for more info. You can also reach **************** for more assistance.  
  
  I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter. 
  
  Regards, 
  Raman R.
  Amazon.com ****************

• Initial Complaint

  Date:01/12/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi, I am *************************** We opened seller account with Amazon and paid seller fee of $39.99 for professional plan in early Sept. 2022. Soon, we started getting orders on our listings with Amazon. All the product listings were according to Amazon policies and we were selling ************* items of daily use. We fulfilled all the orders at time and leave no chance of complaint from customers. But unfortunately, without any warning or alert; Amazon deactivated our account after 2 weeks (on 27th Sept. 2022). Stating that you have violated Amazon code of conduct (email attached). An amount of $295 present in my account was kept on hold and said that it will be released after 90-days. Immediately, I reached Amazon and provided following documents for identification, verification and re-activation of my account but account was not activated.Govt. Issued ID ********* Statement Inventory invoices The matter of concern is that when I reached Amazon after 90-days for release of my money. They stated that Amazon cannot disburse your funds. And may not entertain any appeal in future (email attached).So, I am reaching BBB for the injustice and un-ethical behavior of Amazon with us. My Account Details:Full Name: *********************** Store Name: Leccon ******* ********************** Address: ********************************************************************************************************************************** Phone No. ************** Selling Category is Home Improvements Price per item is $05-15 You are hereby requested to intervene and help me getting my money and account back. Thank You

  Business Response

  Date: 01/14/2023

  Hello,

  We have reviewed this sellers account and require more information to complete our review.  We have requested the necessary information from the seller via email on Jan 14, 2023. 

  Thanks,

  Amazon.com Seller Performance

  Customer Answer

  Date: 01/22/2023

  Hi

  This is ***********************. As per business request all the documents were provided but still the business is not accepting resolutions. My funds are still retained by the business. I want to release my funds.

   

  Thank You

  ***********************

  Business Response

  Date: 02/05/2023

  Hello,
  
  After completing our investigation and reviewing the information the seller has provided, we have determined that the Amazon seller account has been used to engage in deceptive, fraudulent, or illegal activity that ***** our customers, other selling partners, and our store. The funds in the account will not be disbursed to the seller.
  
  Due to the proprietary nature of our business, we do not provide details on our investigation methods.
  
  For more information on this policy, please review our "Funds withholding policy":
   ***********************************************************************************************

   

  Regards,

  Amazon

• Initial Complaint

  Date:01/12/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered an iPad air at Amazon on 12/8/2022. the price is $492 and found it was an open box when I received it. After that, I submitted a return with the customer service, and *** also picked up my return on 12/12/2022.But since then, they have not given me a refund and closed my account on the grounds of security login. After I found customer service for security verification, I received a message that they closed my account. And I didn't get a refund. I need them open my account and refund my credit.

  Business Response

  Date: 01/24/2023

  Hello,
  While we appreciate the customers interest, we are unable to provide information on our investigation methods.
  After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision as per our policy.
  For more information on this policy, the customer can search for Your Account Conditions of Use on the Amazon shopping website.
  Sincerely,
  Amazon.com.

• Initial Complaint

  Date:01/12/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  January 2023 I ordered a nice quiet week that was supposed to be at 360 back for a week which means you can wear it in any type of style I receive a used wig from Amazon January 11,2023 I immediately called Amazon that was not boxes style square full 360 lacefront wig the wig was used, had clearly been worn the lace was cut off the ******** it stinks the wig had glue were whom ever wore the had installed the wig I called Amazon and told them of the issue They asked me how could they make it right I stated by over nightingale me the correct wig they disagree if Amazon was right thats what they would do it was them who taught I was stupid enough to not notice that they were trying to pull a fast one on me Amazon should be willing to take the lost I am disabled and I have to get some to take to usp to return the wig and then wait until my credit card to be re accredited before I can even purchase another wig when they should sent the correct wig overnight without receiving the other back this proves the Amazon has no loyalty to their customers the first picture is of the wig I order the second picture is of the wig I received

  Business Response

  Date: 01/13/2023

  Hello *********, 
  
  I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message. 
  
  I see the concern that you have shared and have looked into the mater in detail. The item was sold by a third party seller and we can relate to your issue. 
  
  A return label has already been issued on the order for the label, and we have forwarded your feedback to the correct internal teams. 
  
  They will review and take action as appropriate. I am not able to provide more information on our investigation methods or findings in this case, but assure you of action. 
  
  I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter. 
  
  Regards, 
  Raman R.
  Amazon.com ****************

• Initial Complaint

  Date:01/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have $200 amazon balance on my account that was redemption using Amazon link( not prepaid gift card ), the link was directly from Amazon.com no way is stolen or anything. So they locked my account , I have no access to my account, and they still charging me prime membership.

  Business Response

  Date: 01/31/2023

  Hello,
  
  I am Naveen from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
  
  I'm very sorry to hear about the frustrating experience that you've had recently with our team regarding your amazon account.
  
  Upon checking I see that your account has been reinstated. I refer you to review the emails sent on Thursday, January 26, 2023 at 9:50 AM (PST).
  
  You can view your gift card balance and usage history in Your Account here: *************************************************
  
  We appreciate your business and hope to have the opportunity to serve you again in the future.
  
  Thanks for your patience and understanding in this regard. Please feel free to contact by replying to *********************************************** if we can be of further assistance.
  
  Regards,
  
  Naveen
  Amazon.com

• Initial Complaint

  Date:01/12/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on 1/9/2023. When I placed the order Amazon advertised that this order was eligible for next day shipping and my item would be delivered on 1/10/2023. On 1/10/2023 I was notified that my item was delayed. The estimated delivery date was still 1/10/23 but a later time. Later in the day I was notified that my order was delayed again but was not given a new estimated delivery date. At this point, with no delivery date in site, by the time my order arrived I would no longer need it so I attempted to cancel. I was unable to cancel my order. I reached out to amazon customer service and they claimed I could not cancel my order because it is in the advanced shipping stage. I asked why my item was delayed and they said it was because the item was unavailable. I asked what my new delivery date would be and they could not provide one. I asked how my item could be in the advance shipping stage if the item is unavailable and why they cant give me a delivery date if the item was in the advance shipping stage and was not given an adequate response. I asked why, if the item was unavailable, was I unable to cancel my order, and why on the website its still being advertised as eligible for one day shipping. Again I was not provided an adequate response. I requested, again, to cancel my order since, in their own words, its unavailable and they cant give me an estimated delivery date, and was told I couldnt cancel because the item is being prepared for shipment. I pointed out again this doesnt make sense-how can it be in preparation for shipment when you keep telling me the item was unavailable? I would like a credit in the amount of my order since I was promised next day shipping. I even gave Amazon an extra day to deliver. Amazon failed to deliver in the promised timeframe and provided inadequate information and customer service. The order number is ******************* Torani Sugar Free Syrup.

  Business Response

  Date: 01/13/2023

  Hello Ms *****,
  .
  I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  We're sorry to know about your inconvenience with the delay of the order #***-3920526-3878651.
  
  Unfortunately, we could not cancel the shipment before it was shipped as a label was created and our system did not allow us to cancel the order. We consider your comments as feedback and we've forwarded it to the appropriate team.
  
  I've now cancelled and issued a refund of $23.12 to your Payment card and this will be visible in 3-5 business days. Further, to make up for the inconvenience, I can add $5.00 gift card to your account. Please reply to this email and let us know if this is acceptable.
  
  Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

  Regards,
  
  Abhishek
  Amazon.com
  *****************************

  Customer Answer

  Date: 01/19/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:01/12/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Amazon account is on hold for 30 days . Due to dispute charges my bank has returned these charges back to Amazon and I have no way logging in I email them and asking them have my bank reversed these disputes charges back and gain access to my account

  Business Response

  Date: 03/11/2023

  Hello Sage,
  
  I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
  
  I see the concern you have shared and have reviewed the account in detail. The account has been reinstated. 
  
  You should be able to use your account normally. 
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.
  
  Regards,
  Raman R.
  Amazon.com ****************

  Customer Answer

  Date: 03/13/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************

• Initial Complaint

  Date:01/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1/11/2022 Hi, I am filing this complaint against Amazon.I received a gift card in the amount of $75. The sender sent via Amazon CA and not Amazon USD. Amazon is refusing to help me move the gift card to my correct location, ** and is basically saying too bad. The reps I have spoken to are rude and do not care about their customers.

  Business Response

  Date: 01/23/2023

  Hello *****,
  
  I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I'm sorry, we are unable to transfer gift card which is specifically made to be used on Amazon.ca to Amazon.com. There is no option. 
  
  Unfortunately we are unable to do anything in this case.
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
  
  We look forward to see you soon.
  
  Regards,
  Praveen M
  Amazon.com.
  ***********************************

  Customer Answer

  Date: 01/27/2023

   
  Complaint: 18727732
  
  I am rejecting this response because:

   

  Amazon should take the ** redemption code for the ** in the wrong area and cash it out / cancel it.  Then simply issue me an Amazon credit to my gift card balance in the same amount.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:01/12/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  my store was unfairly deactivated, I have only received automatic responses when I have appealed this, please help me to intervene with this.

  Business Response

  Date: 01/24/2023

  Hello,

  We have reviewed this sellers account and require more information to complete our review. 

  We have requested the necessary information from the seller via email on 24-Jan-2023. 

  Thanks,

  Amazon.com Seller Performance