Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

49,566 total complaints in the last 3 years.
16,372 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:01/15/2023
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Yet again Amazon has failed to deliver timely. My package for order 112-2748527-6677005 was paid for and delivery was supposed to be on 1/13. The delivery is late and now the delivery time is between 1/14-1/24. This is way past the time I was promised when I made the purchase. I am now told I cannot cancel the order until after the 24th. This is unfair and deceptive. Im would not have purchased this item from Amazon if the delivery date of 1/24 had been communicated to me when I made the purchase. I feel Amazon took my money, made a promise and then changed it while refusing to give me the option to cancel.
Business Response
Date: 01/18/2023
Hello ****,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern that you did not receive your Order ID: *******************.

I apologies for the inconvenience that you have experience in this case.

I've issued a refund of $6.43 to your original payment method. In most cases, once a refund has been submitted, the issuing bank will post it to the concerned account within 3-5 business days. This time frame may vary from one financial institution to another.

Your patience and understanding are greatly appreciated.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Pratap
Customer Answer
Date: 01/24/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
Date:01/15/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I returned Items to Amazon and they got delivered to them on the 23rd of December with tracking number 1z67561y9001831951.They never issued the refund to me, and I kept calling them twice a week and they kept promising me that the refund had been issued.The order number is 111-1313290-3961863.
Business Response
Date: 02/02/2023
Hello ********,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see the concern you have shared with the return on your Order ID: ******************* and have looked into the matter.

We have already issued a refund on the order on Sunday, January 15, 2023 to your **** original payment method. You should see the refund in 3-5 days of issue.

I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com ****************
Initial Complaint
Date:01/15/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Return tracking: 1Z1V17R52620478249 Order Number: 113-1496885-8577058 This order contained a phone and Amazon sent the wrong one. Upon receiving approval to sent it back via *** it was delivered back to Amazon warehouse. Amazon stated I needed to wait until Jan 15th to receive ************* they required me to send them an incident information with everything they already had such as tracking phone description and order number. I have contacted them about 30 times in the last two weeks with no resolution. They keep telling me their warehouse hasnt scanned the item and its not my problem. My credit card is charging me late fees and intrest charges. I am demanding a refund.
Business Response
Date: 01/17/2023
Hello *****,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

A refund was issued to your original payment method on January 15, 2023 for $1041.31.

In most cases, once a refund has been submitted, the issuing bank will post it to your account within 3-5 business days.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

*****
Amazon.com
***********************************
Initial Complaint
Date:01/15/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
After complaining to have this issue resolved, Amazon CONTINUES TO OVERCHARGE ME SALES TAX every single time I make a purchase and WILL NOT CORRECT THEIR MISTAKE. This overcharge has BEEN HAPPENING FOR YEARS (since 2012)! Amazon is supposed to use my residential address to determine the appropriate sales tax rate, but they lazily use the zip code only. Per the ***** (California) my sales tax rate is (and HAS BEEN FOR YEARS) ****% but Amazon continuously charges me ****%! I spend thousands of dollars at Amazon every year so the amount Ive been overcharged is substantial. *** called and complained and even had a supervisor acknowledge the mistake, saying it would be corrected and I would be refunded my money (check conversation recorded by Amazon), but so far Amazon has done nothing to fix the problem/refund me my money. PER THE *****, legally Amazon needs to refund me the years of sales tax Ive been overpaying but since Amazon refuses to deal with the situation Im being forced to file a complaint with the BBB and if, Amazon still wont do anything based on my complaint with the BBB, Ill be forced to take legal action to get this corrected and received by refund of many years of overpayment of sales tax.
Business Response
Date: 01/20/2023
Hello *****,

I'm Meraj from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I have looked at your account and noticed that your home address does not contain the 4 digit extension on your address. This is what determines the specific postal code that the packages are being sent to based on the information from our software provider. If you need to find out the 4 digits, you can visit the **** website and they will give you the correct zip+4. Here is the link to help you: ***********************************

Please note that this will fix the tax rate issue that is charged for all items sold on Amazon.com. Due to system constraints we will be unable to refund the 1% to you going back to 2012, therefore, I'd like to offer you a gift card which would be applied to your account for $250. If you do not agree to this amount, we would need you to provide an excel spreadsheet with all order details by generating an Order History Report as we are unable to see orders placed more than 365 days due to security. From there we would need to calculate the refund amount which would be applied as a lump sum to your preferred payment method.

To request the specific date range, make sure you put in the start and end date. Once you click on Request Report the report will generate and the ability to download a copy will appear under the Actions column.

You can create Order History Reports for your physical orders using the following link:
*********************************************.

Please let us know how you would like to proceed.

Regards,

*****
Amazon.com
*****************************
Customer Answer
Date: 01/22/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that the resolution of a $250 Amazon gift card is satisfactory to me.

Sincerely,

*********************
Customer Answer
Date: 01/28/2023
I filed a complaint (Complaint ID ********* with the BBB on 1/15/2023 against Amazon and accepted Amazons offer of resolution (on 1/22/2023) of a $250 gift card to be applied to my Amazon account. As of 1/28/2023, no gift card has been applied to my Amazon account and Ive heard nothing from Amazon except through the BBB communication portal on 1/20/2023 when they offered me the $250 gift card to resolve my complaint.
Customer Answer
Date: 01/28/2023
I filed a complaint (Complaint ID ********* with the BBB on 1/15/2023 against Amazon and accepted Amazons offer of resolution (on 1/22/2023) of a $250 gift card to be applied to my Amazon account. As of 1/28/2023, no gift card has been applied to my Amazon account and Ive heard nothing from Amazon except through the BBB communication portal on 1/20/2023 when they offered me the $250 gift card to resolve my complaint.
Business Response
Date: 02/02/2023
Hello *****,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your correspondence on the BBB complaint and I thank you for providing us your confirmation to add $250.00 Gift card to your account.

I've successfully added $250.00 Gift card balance to your Amazon.com account. You can view your balance and usage history in Your Account here:

*************************************************

Your gift card balance will be automatically applied to your next eligible order. If you don't wish to use your gift card balance, you'll see an option to choose whether you'd like to "Use your Gift Card or Promotional Balance" on the "Select a payment method" page. Any unused gift card balance will remain in your account until it's applied to an order. This option is not available for 1-click orders.

To learn more about using your gift card, visit our Help pages:

*************************************

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

*****
Amazon.com
***********************************
Customer Answer
Date: 02/03/2023
Hi,

I have received the $250 gift card from Amazon, which was the agreed upon resolution. Please consider my complaint #******** against Amazon resolved/closed.

Thank you for all your help,
*********************
Initial Complaint
Date:01/15/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 1`/15/23 I enrolled in Amazon prime offered 30 day FREE trial to which I gave my debit card only for future charge if I continue after trial end. Upon checking my bank balance I discover a $1.59 charge which I did not authorize. Several reps refused to remove, throwing me to my bank. This is fraud.
Business Response
Date: 01/17/2023
Hello ******,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your BBB complaint and I understand your concern about the Prime Charge that occurred recently on your payment card.

Upon checking your account, I found that a Free 30 Days Prime Student Trial was subscribed on November 20, 2022 and It was cancelled on December 30, 2022 as the Trial ended.

Ive checked the transactions on your account and couldn't find any charges for $1.59. I am not able to investigate further and recommend you dispute this charge directly with your bank. To avoid any additional unauthorized charges, I also recommend asking your bank about the possibility of having the card reissued.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,

*****
Amazon.com
*****************************
Customer Answer
Date: 01/17/2023

Better Business Bureau:
As of today Amazon reversed unauthorized purchase charge Amazon placed. Bank was not involved.
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
Date:01/15/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a cargo liner for ******************* 2022 from Amazon.com on Jan 1st 2022. The item was delivered on Jan 4th, but the liner did not fit my vehicle. So, I started the return of this item and as per the options provided by Amazon for return, I opted for *** pick up. *** picked up the item on Jan 5th 2022 around 5:10 pm. Since I did not receive the refund for this returned item yet, I called Amazon, and the representative mentioned that she can not track the return of the item and therefore refund can not be processed. I contacted Amazon several times after that, but received different replies. In summary, Amazon can not track the return of the item, but also not willing to refund the money. I also informed Amazon that I have the video recording from my Ring door bell that *** picked up the item, but no resolution yet. I do not have time and energy to spend hours talking to these reps over phone, but since I am not responsible for losing the item in transit, I am requesting for the full refund of $76.85 for the item.
Business Response
Date: 01/17/2023
Hello ******,

I'm ***** from Amazon.com.

Once the carrier has received your package, it can take up to two weeks for us to receive and process your return. Check on the status of your return by visiting:

**********************************************************

You can find information about returns and refunds by visiting: *******************************************
We also recommend you to contact *** and inquire about the return status.
Regards,
*****
Amazon.com
*****************************
Customer Answer
Date: 01/17/2023

Complaint: 18816461

I am rejecting this response because:
I CALLED *** AND THE TRACKING NO. PROVIDED BY THEM IS
1Z9758R67886796243
AND *** CONFIRMED THAT **** WAS PICKED UP (AVAILABLE IN THEIR INTERNAL SYSTEM) AND THE **** IS MISSING.
*** ALSO SUGGESTED AMAZON TO CONFIRM FROM THEIR END.

Sincerely,

*****************************
Business Response
Date: 01/28/2023
Hello,

Upon checking your order, I found that a full refund of $76.85 has been issued. Refund shall be processed within 3-5 business days towards original payment card.

Customer Answer
Date: 02/02/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************
Initial Complaint
Date:01/15/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Greetings, My account received a notification stating ASIN B07WCQVV71 was deactivated because customers complained that the items on this ASIN appeared to be used. I, as director of Toggier LLC, conducted an immediate internal investigation.I did an intense investigation to identify the root cause and take the necessary corrective and preventive actions based on it. Thus, the problem some customers complained about that the items on this ASIN appeared to be used was solved by my company. I compiled all the steps to resolve this problem in the Plan of Action and submitted my Plan of Action, along with supporting documentation, via the reactivate button. However, Amazon Support rejected my appeal without any apparent reason. Therefore, I contacted Amazon Support by phone for a detailed analysis of my appeal rejection. As it turned out, the only problem is that my invoices need to contain the American dates format and not ******* (my supplier from *****). Also, according to information from Amazon Support via phone, my invoices do not include the model number. I want to remind Amazon Support that, according to the International Chamber of Commerce's clarifications, there is no format for the design of invoices. Invoices serve solely as a fact of fulfilled obligations by one party and payment of another party. However, for the convenience of Amazon Support, I contacted my supplier, and they provided me with invoices from their archive in the format Amazon requested. Please, pay attention! Invoices have the following date format: dd-mm-yyyy. (Day Month Year). I have attached these invoices to my complaint. Please, review them. Thus, I have fulfilled all Amazon requests to reinstate ASIN B07WCQVV71. Based on the above facts, I request Amazon Support to review my Plan of Action and invoices I attached, and reinstate ASIN B07WCQVV71. I really appreciate any help you can provide.
Business Response
Date: 01/17/2023
Greetings from Amazon Executive Seller Partner Relations Team.

I understand that you would like to reinstate your listing for ASIN B07WCQVV71

If you are appealing an action taken on your listings for an intellectual property complaint or Amazon Listing Policy violation:
1. Navigate to Received Intellectual Property Complaints or Listing Policy Violations in the Product Policy Compliance section in Account Health (**************************************************************).
2. Locate the deactivation record for the product listings you want to appeal.
3. Click the Appeal button next to the record to submit your appeal to reactivate your listings.

If you want to submit additional information:
1. Click the View appeal button next to the deactivation record.
2. Click the Submit additional information button to submit the information necessary to reactivate your listings.

According to your Selling application dashboard, there is an ongoing review on your request. Please allow time for our concerned team to investigate your request thoroughly. You may view that information by visiting the link below;
(Log in required ******************************************************************************************************************************************************************************************************************************;)
Customer Answer
Date: 01/20/2023

Complaint: 18816661

I am rejecting this response because: I submitted my Plan of Action with the invoices previously requested by you. My Plan of Action was rejected. I contacted Amazon Support via phone to clarify why it was rejected.

As it turned out, the only problem is that my invoices contain Chinese dates format (my supplier is from *****). Also, according to information from Amazon Support via phone, my invoices do not include the model number. I want to remind Amazon Support that, according to the International Chamber of Commerce's clarifications, there is no format for the design of invoices. Invoices serve solely as a fact of fulfilled obligations by one party and payment of another party. However, for the convenience of Amazon Support, I contacted my supplier, and they provided me with invoices from their archive in the format Amazon requested. Please, pay attention! Invoices have the following date format: dd-mm-yyyy. (Day Month Year). I have attached these invoices to my complaint. Please, review them.

Also, please review my Plan of Action. I want to assure you that, as the director of Toggier LLC, I conducted a depth investigation to understand the root cause and have already taken the necessary corrective and preventive measures. Thus, the problem some customers complained about that the items on this ASIN appeared to be used was resolved by my company. Please, check more information about my root cause, corrective, and preventive action in a Plan of Action that I attached to this complaint.

Therefore, I request you reinstate ASIN B07WCQVV71 as soon as possible because your rejections are unlawful. I really appreciate any help you can provide.

Sincerely,

************** ****
Business Response
Date: 02/01/2023
Hello,

We have reviewed the sellers account and we are unable to reinstate their selling privileges.

We are unable to provide information on our investigation methods.

Sincerely,
Initial Complaint
Date:01/15/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Order 112-6674613-2249851 Patio Sliding Door Curtain Buffalo Check Plaid 108W X 84L Inch Extra Long curtain. We got the curtains and one was 78 inches long the other was 82 inches long I called the ***** call center for Amazon and they were of no assistance to me at all. I could barely understand anyone and they did not want to come up with a proper solution. Now I have to waste my time as Im a nurse and return these as the supervisor whom Couldnt spell his name and avoided the topic wanted to still charge me for *** pick up and call after item was picked up. This is outrageous and the worst customer service experience I have ever experienced in my life.
Business Response
Date: 01/16/2023
Hello ****,

I'm ***** from Amazon.com.
Thank you for bringing this to our attention. It's disappointing to hear our customer service team wasn't able to resolve this concern for you. I'll be sure to follow-up on any helpful training opportunities to ensure we do everything possible to avoid situations like this in the future.
It's our goal to provide exceptional customer service every time we're contacted, and I apologize this wasn't what you experienced.
I'd request you to please clarify your issue in brief and the resolution that you want from Amazon. Kindly provide us the name of the item and the associated issue with it. We shall look into and assist you further.
We look forward to hearing from you soon.
Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

*****
Amazon.com
***********************************
Initial Complaint
Date:01/15/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I returned item number 114-0714259-5425825 for $51.67 and I have not received my refund. It was returned at ******************************
Business Response
Date: 01/17/2023
Hello ********,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your BBB complaint and I'm sorry to learn you've not received refund for the Silver Clear Chunky Heels that you returned. The return tracking of this package shows as delivered and it appears there is a delay in processing the refund by the returns team at the fulfillment center.

I've issued a full refund of $51.67 which will be processed to your original source of payment within 3-5 business days.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

*****
Amazon.com
***********************************
Initial Complaint
Date:01/15/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have already filed a complaint about this. Amazon angering me, somebody named ******. I answered them several times and nobody is getting back to me. Then you closed the complaint. The complaint has not been resolved. An Amazon driver has driven across my grass twice. I have called in 3 times to complain. Please help me with this.
Business Response
Date: 01/18/2023
Hello,

I am Naveen from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your complaint. I apologize for the inconvenience caused to you in this regard and completely understand your disappointment with the property damage. I've got the details of the reviewed by our internal team and the concerned team has provided the Claim Number: AMZ2022202907 as they continue to work on this for you.

I refer you to check the email send on Tuesday, December 27, 2022 at 4:36 AM (PST)

If ARC doesn't contact you, you can reach them with below information:

ARC Phone Number: ****************

Business Hours: 8:30 a.m.-7:00 p.m.EST, Monday-Friday

Claim Number: AMZ2022202907

Thanks for your patience and understanding in this regard. Please feel free to contact by replying to *********************************************** if we can be of further assistance.

Regards,

Naveen
Amazon.com

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