Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,742 total complaints in the last 3 years.
21,606 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:01/24/2023
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello,Order No#***-1257654-1133003 I made a bulk order (Children's colouring books - 200 in count) on Amazon on Nov 22nd,2022 but when I received them a couple of days later, I found that the actual product did not match the description provided by Amazon. The order had guaranteed free returns until Jan 31st, 2023, which I double checked with Amazon customer care agent who assured that I wont be charged any return shipping fee. I dropped off the books, correctly packed, at an *** location on Dec 11th, in the same manner as they arrived in 7 boxes. They were received intact at an Amazon warehouse on 16th, Dec. The delivery receipts are attached below. Since then, I have only received partial refund for the amount. I followed up with Amazon multiple times ASKING FOR FULL REFUND, but each time I get a different response - sometimes they say they lost the books/couldnt track the books in their warehouse, sometimes they say its restocking fee, etc,sometimes they reroute my call to other teams/departments and when I repeat the whole incident, they hang up on me. On the rare occasion they listen, they claim to not have received all the books, and only 181 have been processed at their returns centers, which is not possible since, all 7 boxes have been delivered and 6 boxes had 29 books each and 1 box had 26 books, totalling 200. So, there is no way only 19 books would get misplaced. I have also raised an incident providing all the details to amazon, which has not been looked into yet and I dont get any response back on their complaints email id. After numerous failed attempts, I have lost hope that ****** CS will help resolve this issue and as it is a big amount, I am losing sleep over this for the last several days. I am also attaching a copy of the complaint copy I submitted to amazon.
Business Response
Date: 01/28/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused with your order:-111-1257654-1133003 regarding the return refund related issue.

I've checked the status of your return and, according to our records, the Christmas Coloring Book For Kids: A Fun and Easy Coloring Book you returned has been received and processed but to date no refund has been issued.

When the refund is completed in our system, we'll send you an e-mail. You can view refunds by selecting "Order Details" in Your Orders: ******************************************

Please allow your bank between 5-7 business days to process it.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
***********************************
Customer Answer
Date: 01/30/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************
Initial Complaint
Date:01/24/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a fan from Amazon on 12/1822 which I subsequently returned on 1/17/22 and I was charged a shipping fee of $5.99. The item was the ** Infinity AIRPLATE T9 on order # ***-0342685-6656203. The policy on the item clearly states FREE returns for ANY reason. It was within the return window, and I selected the zero fee option for returning it at a *** store with no box/no label. I have contacted customer service multiple times and they keep giving me vague reasons as to why there was a fee. First they said they charge if it's not in original condition, or if it's outside the return window which neither applied. Then they changed it to say it's because I chose the option "change my mind" for the return. There is nothing in their policy that states this and under the item I clearly says ANY reason. Amazon is refusing to make this right and I refuse to let it go because it's the principle of it. This is false advertising. I expect a refund and if they care about a long time customer I also expect and apology for wasting my time dealing with this. I want to hear from an actual person at corporate, not a scripted phone rep.
Business Response
Date: 01/26/2023
Hello,

I'm Harasankar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and checked the order #***-0342685-6656203.

Upon checking I see that when return was created the selected return reason was no longer needed, which states that it was not an error from our end. Hence the return shipping fee was charged.

Thank you for your patience and understanding. We look forward to seeing you again soon.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

Harasankar.M
Amazon.com
***********************************
Initial Complaint
Date:01/24/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I repeatedly requested resolution from Amazon in regards to a package that was never delivered. **** confirmed that they never collected a signature as required and that they cannot provide any information on where the package may have been. They also confirmed it was storming that day and the driver would not have just left it outside by the mailboxes in the front of the property. They're unable to track where the package is and requested that I reach Amazon for assistance and now Amazon is absolutely refusing to provide any assistance without a completed police report that will take up to one year for the investigation to be completed. They're completely stonewalling me refusing to acknowledge anything and refusing to accept responsibility for their inability or lack of willingness to either provide the item that's missing or a refund for the item. They're also failed to provide a refund for returned items for the last two months even though their system shows they have the items. I've reached out to the *** ******************* the times now each respond is from an outsourced non American completely detached from this country and it's people further solidifying a refusal for an answer and resolution. It speaks to character for this current *** and I am not okay with the treatment and lack of culpability. I now wish for a refund only and intend to stop all business I do with Amazon.
Business Response
Date: 01/26/2023
Hello,

I'm Harasankar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the order #***-1044218-8759400.

I've checked with the concerned department already in this matter and they've requested you to provide a police report.

Without the police report we are unable to assist you further.

We request you to follow the same, once we receive the police report they will assist you further.

Your patience and understanding is appreciated. We look forward to seeing you again soon.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

Harasankar.M
Amazon.com
***********************************
Initial Complaint
Date:01/24/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
10/13/22: I purchased an item on Amazon.com.10/20/22: I received a box, only to find that it did not contain the item described on the sale page.10/20/22: I filed a complaint with Amazon that I received the wrong item and would like it replaced with the correct item.10/20/22: Seller replied saying they would look into it, and later claimed that it was the "correct item", despite it clearly being the exact opposite of what the correct item would be as described on the sale page. They refused to replace this false item with the correct item. I repeatedly requested that they just replace the item with the correct item over the next few days. They did not reply. This had clearly become a scam at this point. 10/25/22: I spoke to an Amazon agent through chat to obtain a refund. The agent, named ***, told me that he had attempted to contact the seller as well, but the seller would not reply to them. The agent told me that: 1. I was to dispose of the incorrect item (no need to return), 2. He is sending me a full refund for the item, because of the seller's refusal to comply, and 3. I should not communicate further with the seller. I agreed to follow the request and thanked *** for the help taking care of the matter. 11/1/22: I received email from the seller (Who Amazon told me not to communicate with) demanding that I return the item (Which Amazon agent *** told me to dispose of, as no return was needed, due to the non-cooperation of the seller.)11/1/22: I spoke to Amazon over the phone to ask them to fix the situation, as I was already told by Amazon that my refund was being processed, and I was to throw the item away with no need to return it, as the seller was non-cooperative with both myself and Amazon. The agent I spoke to apologized and said they were processing my refund AGAIN.11/18/22: I had not received my refund, and received ANOTHER email from the seller, demanding that I send them back the item that Amazon told me to throw away.
Business Response
Date: 01/27/2023
Hello,

We have granted the customers request for a refund.

We sent an email to the customer through their registered email address on January 27, 2023. This email confirms that the refund has been issued for $14.84 to the original payment method.

Sincerely,
A to Z Guarantee Team
Customer Answer
Date: 01/27/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:01/24/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
They changed my address to receive a product with out my approval and refuse to fix it and expect me to wait on it to be returned to get refund this was a gift for my wife and the fact they refused to fix it is absolutely ridiculous
Business Response
Date: 01/27/2023
Hello,

I'm ***************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint, unfortunately I'm unable to determine the exact order you are referring to.

Please share the order number with us so that we can review the issue and assist you further.

Rest assured, once we receive the complete information we will address the issue as soon as possible.

We look forward to seeing you again soon.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Harasankar.M
Amazon.com
***********************************
Initial Complaint
Date:01/24/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a bed frame from Amazon but they delivered me box of light bulbs, instead. When I realized it was the wrong item I yelled down to the delivery driver as he was getting in his truck. I told him it was the wrong item and brought the box of light bulbs downstairs to him. The delivery driver tried to contact Amazon through his app but, he said he could not get through. So, he called somebody, instead. He read the guy all the numbers off of the shipping label on the box and then told me that I was all set. He took the box with him and ever since then I've been trying to call customer service to make sure everything was okay. They keep telling me that because there was no return shipping label on it that there's nothing they can do about it. With no return info from the driver, ie. return status, they're not going to refund me my money nor are they going to send me my bedframe. This was all errors on their end, sending the wrong item and the delivery guy not doing the return as he should have so, they should send the right item or a full refund. I am adding photos and, if I can on here, video, of the delivery driver and I discussing the error, him on the phone with Amazon and him leaving with the package.
Customer Answer
Date: 01/25/2023
In my initial complaint I had tried to attach photos of me giving the delivery guy the box of light bulbs back and him on the phone calling Amazon, reading off all the information from the sticker on the box, him telling me I was all set, then him taking the Box with him as he left my apartment building. The last photograph is a split screen shot of him leaving the building with the box and me getting ready to get on the elevator and go back up to my apartment. These photos were taken by the security camera in my apartment building. I have a video of the entire incident as well but, I could not attach it with this email. It said it was too large so, I'm going to try to catch it in a second email. Thank you for your attention to this matter.
***************************

Business Response
Date: 01/27/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry to hear that you received light bulbs instead of ************************* 18 Inch Tall Heavy Duty ****lbs. Since the correct item shows as delivered, we require a photo of the wrong item that was delivered by the carrier received along with a piece of paper (handwritten or typed) containing the Amazon account holder's name and a date on or after 1/27/2023. The information must be visible in one photo.

Once you have taken the above photo, please reply to this e-mail with the Order ID ******************* and attach the photo in a .jpg or .pdf file format.

Your photo must be submitted before 2/12/2023 to be considered for review. Once we receive your photo, we typically respond within 3 days with the appropriate action that has to be taken on the order.

Please note the e-mail has to come from the email address belonging to the account that made this order.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
***********************************
Customer Answer
Date: 01/28/2023

Complaint: 18878685

I am rejecting this response because: I no longer have the wrong item delivered to me as I sent it back to Amazon with the delivery driver. I have already, in my BBB complaint, emailed numerous photos and a video showing the incorrect item that was delivered and showed it being returned to the delivery driver and him taking it with him as he left my building.

Sincerely,

***************************
Initial Complaint
Date:01/24/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
At present, Amazon, has a lock on my account,I have no way to Access my account.I want it all questions correctly concerning myself my credit card and last for five days a transaction to include the monthly service fee. I know they want purchase orders numbers which is only located in the account a catch 20 20 because I want to update my phone number ************. To my new number ************. This is a game they want to play and ** still locked out of my account now. Thank you.
Business Response
Date: 01/26/2023
Hello *****,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am sorry to hear of your apprehensions with the account and have carefully reviewed it in detail. I was not able to locate any restrictions on use and request your assistance.

In this case, I see orders have been placed from the account linked to the email on he complaint as late as Wednesday, January 25, 2023 at 6:16 PM (PST).

Please advise if the issue was resolved in the interim while we looked into the issue. In case the issue pertains to a different account, please share the email corresponding to this account so we can look into the matter.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com ****************
Initial Complaint
Date:01/24/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon is not refunding to close to $800 back to me and been fighting it for a while.Your refund will be processed when we receive your item.ORDER # ***-2983276-5983413 Here is the tracking number where it was picked up and delivered to amazon UPS.com tracking number 1ZR7Y0122608252600 The item is a **** Xperia 5 III phone.I cannot reach my bank account without phone verification.This is causing havoc on my life that amazon says 30 days for refund when it states right here on the website Your refund will be processed when we receive your item., well they received it long time ago, I've been contacting them multiple times on my family members phone. If you do banking these days, you need phone call or text for verification for anything with banks, even logging into your bank from a computer. I am locked out of my bank because amazon would not fullfil a replacement and so they said a refund I said ok and waited 3 days, they changed their story to refund will happen 10 days, I called back many times and they keep increasing the refund to it's gonna take longer "now its 30 days". I need the refund to get a phone. This is uncalled for by amazon. Not just banking but cannot make a 911 call if I have a medical problem in bed.
Business Response
Date: 01/26/2023
Hello ****,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see your concern about the refund on return of your phone and can relate to your issue. We regret any misunderstanding but the information was correct.

In this case, your return item was processed and the refund was issued on Wednesday, January 25, 2023 to your MasterCard debit. You should see the refund within 10 business days.

We need the correct item to be received and physically verified before a refund can be issued.

While this is normally competed within 14 days, in exceptional cases it can take upto 60 days for the return to be processed.

We appreciate your patience. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com ****************
Customer Answer
Date: 02/02/2023
i shouldn't have went through this. Absolutely ridiculous. Had to go to the BBB for your *****.
Initial Complaint
Date:01/24/2023
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We were recruited by telemarketing calls and emails in 2014 by Amazon.com agent ***************************** at ********************************** At the time, Amazon was a fraction of the size it is now, had virtually no one selling sports cards and as we were one of the largest sellers of sports cards on **** Amazon wanted us to develop that market for them. On October 15, 2014 Amazon recruiting agent ******** suggested we use Turbolister and GLE Tech to export all our items from **** to post in bulk on Amazon. In 2015 we became Amazon sellers. For 6 plus years we listed and sold our sports cards having ****** ASIN listings. After we had created a large and thriving sports card market for Amazon which did not exist previously Amazon made a side deal with one of the brands we had popularized to push us out from selling it when it then required prior approval to sell which makes no sense for a seller already selling. Blindsided, without prior warning, on Nov. 8th 2021 our seller account was suspended for listing a Pokemon brand card that we had listed and sold for 18 months that was in full compliance. Obviously, we should have been grandfathered in or offered to apply. This is a current, ongoing unresolved dispute to which we have continued to file disputes and escalations with Amazon as recently as last month and we still pay the monthly seller account fee. To date, we have requested reinstatement of our Amazon seller account multiple times to no avail and now again request its reinstatement and of all of our product listings and all product and seller reviews as they existed prior to suspension. We have been in business for 30 years currently selling online on Etsy, Bonanza, Walmart, ****, Shopify, Wish and our own website and have never had one single complaint from any brand or any website. Sincerely, *****************************, CEO Hockey *************** www.HockeyCardWorld.com ************** **************************
Business Response
Date: 01/27/2023
Hello,

We have reviewed the sellers account and reinstated their selling privileges.

Regards.
Customer Answer
Date: 02/02/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************
Initial Complaint
Date:01/24/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a ******* Galaxy S22 Ultra on 11.21.2022. I was expecting this phone to be delivered on 11.26.2022 as per my receipt sent to me via email. Additionally, I phoned amazon on 11.25.2022 to confirm that the phone would be delivered on 11.26.2022 and was told confirmation of this. Because of this I waited at home on 11.26.2022 for the phone and became concerned towards the middle of the day when no one attempted to make a delivery. Upon phoning amazon I was told that the phone was delivered the day prior. I immediately contacted the seller and inquired about the delivery and let them know I didnt receive it and was told by him as well as amazon that the item may have been marked delivered by ***** however was still pending delivery and that I should wait ************************************************************************************ that they would launch an investigation with *****. I phoned ***** and they informed me that the seller did not in fact open a claim and that I would be unable to do so and that only the shipper would be able to open a claim. I then requested a serial number of the device from the seller to which they refused to provide me with and told me to file a police report. I then went and filed a police report and sent the seller a copy and received no response from them. Upon multiple attempts to I quote about the phone with amazon and the seller I was ultimately told by a customer service representative to open an a to z guarantee claim. I was also told that the persons in the department overseeing this would have access to the police report I sent to the seller as an attachment in a message (as the customer service representatives were only able to see the attachment and are unable to open it). I am requesting that my claim be reopened within amazon and I am refunded as to this date I have not received the appropriate help from amazon (a refund nor the serial number of the phone that the seller claims to have sent to me)
Business Response
Date: 01/27/2023
Hello,

I'm Harasankar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint, however I'm unable to determine the exact order you are referring to.

Please share the order number with us so that we can review the issue and assist you further.

Rest assured, once we receive the complete information we will address the issue as soon as possible.

We look forward to seeing you again soon.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

Harasankar.M
Amazon.com
***********************************
Customer Answer
Date: 02/09/2023

Complaint: 18890270

I am rejecting this response because:

Hello **********,

Thank you for your prompt reply. I am hoping that you can resolve this issue for me. The order number is

114-6686233-8713859

I have never had an issue ordering on Amazon like this ever. The reason I was completed to file a complaint with the BBB is because on top of the seller's lack of response and not providing me with even the serial number so I could file a police support, I was told by several members of the Amazon leadership department numerous times that I would be refunded for this and they apologized for the poor customer service of the seller (See screenshot attached). I'm just not sure as to why I was told on the phone that I was be refunded numerous times yet would recieve emails 5 to 7 days later saying that it was something that I would not be refunded for and that Amazon would not give me any additional information. This especially did not make sense to me since I obviously did not receive the phone and have provided What I feel is more than sufficient evidence for Amazon to substantiate this. Please correct me if I am wrong. Looking forward tear reply and thank you for your time and consideration.

Sincerely,

**********************;
**************

Business Response
Date: 03/07/2023
Hello,
We have reviewed your request and are unable to reopen your claim at this time. The documents submitted have been reviewed and our claim decision stands as is. If you have any additional documents you would like us to review please feel free to upload for review. Thank you for contacting Amazon.
Thanks,
Amazon
Business Response
Date: 03/12/2023
Hello,

We have denied the customers request for a refund.

We have closed their claim because the tracking information for this order shows that the shipment has been delivered. For help finding their package, we recommend that customer contact the carrier.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.

Sincerely,
A to Z Guarantee Team

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