Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,741 total complaints in the last 3 years.
21,454 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:01/29/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Called Amazon to assist in exchanging an item for the correct size. **************** incorrectly canceled the wrong item, (the original item), instead of the exchange item. Never received the exchange item because they could not send correct size. This customer returned the original item to ********************** hub on January 17th. Never received a refund for returned items despite calling customer service multiple times over the past two weeks. The problem is they cancelled the wrong item (they meant to cancel the exchange item). Instead of admitting their error and refunding me they kept their products and my money.
Business Response
Date: 01/30/2023
Hello Carril,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order exchange.

I've issued a full refund for the order in the amount of $142.09. You will see the refund in 5 business days.

I've forwarded the feedback to the concerned department so that they can work on future improvements.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
***********************************
Initial Complaint
Date:01/29/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon charged me for prime service and then closed my account without any reason or explanation. I have been a loyal amazon customer for more than 15 years. This is unacceptable! I am requesting to have my account reinstated. There is no reason for my account being closed. I have been using amazon fresh , Amazon. Video , amazon prime for a few years this is not how you treat loyal customers.
Business Response
Date: 02/19/2023
Hello ******,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the issue you had with the account.

I've checked with the concerned team and see that your account has already been reinstated. I hope the issue is already resolved.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
***********************************
Initial Complaint
Date:01/29/2023
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had palced an order with AMAZON sometimes during the second week of January, 2023 for a 2023 Monthly Calendar book for the total price of $20.24. Once I'd received the item and noticed how damaged it was (bent-up and unusable). I then contacted AMAZON for a return label, as well as a full refund. I then noticed the refund that had been posted/deposited into my Navy Federal account was only for $13.24. I would then contact AMAZON to inquire about where was the amount for a FULL refund. I was told after several foreign speaking representatives constantly transferring me around, that I would NOT receive a full refund. I am damanding my FULL refund, due to the fact I have no control over how the item was delivered thru *************
Business Response
Date: 01/30/2023
Hello *********,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

I've checked and see that the reason for return you have chosen is "No longer needed/Wanted" which means the error is no from Amazon's end and as a reason you were charged for return shipping charges.

In this case, I've made a one time exception and issued a refund of $8.09 for the rest of the amount. You will see the refund in 5 business days.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
***********************************
Customer Answer
Date: 01/31/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************************
Initial Complaint
Date:01/29/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I used the app SEZZLE to buy an item thru Amazon. Amazon closed my account down for suspicious ************** Im left with a 300$ balance owed to SEZZLE. Sezzle cannot assist me in any way either until I can prove that Amazon was in the wrong for closing my account / that I never received my correct item from Amazon.
Business Response
Date: 02/01/2023
Hello,

My name is ******** and I am a member of the Amazon Account Services team.

Ive reviewed your e-mail, and I understand you're concerned about the decision to close your account. While we realize issues with shipping and delivery can occur or you may not be completely satisfied with every item you purchase, the rate at which these incidences were reported to us on your account is considerable.

While I know you're disappointed with our stance on this matter, I want to assure you the information you received is correct. The decision to close your account is a final one, and we arent able to consider further requests to reinstate it or issue anymore refunds.

Im sorry for any disappointment and appreciate your understanding.

Best Regards,

Victoria,
Escalation Specialist
Amazon.com
*****************************
Initial Complaint
Date:01/29/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On a regular basis my orders placed on Prime give a delivery date (approx 1-2 days from order) and when that date rolls up the delivery is pushed out 1-5 days. I believe this is false advertising on Amazons part. I live in a rural area approx 1 hr from ***** distribution center and am told upon chatting item wasnt available at that center and is reason for delay. Inventory should be known at time I place order so I decide if I wish to wait, order alternative product or order elsewhere.
Business Response
Date: 01/31/2023
Hello *****,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the orders and delivery dates.

Whenever you try to place an order, at the checkout you will see the best possible delivery dates with respect to the shipping speed you wish to use. This will ensure that we are not providing incorrect expectations.

If the delivery date misses, then I am sure its definitely wrong and we will try to work on those issues in case to case basis.

We appreciate your patronage and being our Prime member. I've forwarded the complaint as a feedback to the appropriate team for future improvements.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
***********************************
Customer Answer
Date: 02/03/2023

Complaint: 18946358

I am rejecting this response because:
I have chatted in the past many times when this has happened. I have received responses ranging from, we are sorry to telling me I must have been confused about delivery date to being told that date is never a guarantee (even though it is stated as delivery by date). I use my prime account a lot and feel I would be better if the dates listed were accurate so I could decide to purchase or not.

Sincerely,

*******************
Initial Complaint
Date:01/29/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been an avid Amazon fan and have used Amazon Web Services extensively as a professional developer and as a shopper. Never have I had a bad experience or account suspension. Unfortunately, I had a concerning experience recently for the first time in decades of use.I am completely aware that Amazon reserves the right to cancel services. I also realize and appreciate the systems that Amazon has in place to detect and deter any misuse of their services. They are proprietary systems and I do not want to know how they work but here I would like to express my concern because they seem to be flagging accounts that should not have been flagged.Last year, I tried opening a simple account (not a seller account and I never had a seller account with Amazon) with the email address provided in this complaint. I had used this email address years ago for an Amazon Web Services account, which was kept in good standing and then requested by me to be closed as I usually like to close any online accounts on any website if I feel I will not be using it. As soon as a new account was opened with this email address last year, I received an email stating that the account has been suspended. I spent a long time trying to read through all policies of Amazon and cannot find anything that I would have violated in this case.I like to keep my record clean and clear and therefore concerned about this account suspension and hoping that Amazon removes this suspension. I have tried reaching out to Amazon unsuccessfully to get this matter resolved. If Amazon does not want me to close any accounts I believe I will not use then I can certainly commit to avoid doing that in the future.
Business Response
Date: 02/05/2023
Hello ***,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the account.

I've reached out to the concerned department and they have decided not to reinstate the account. Unfortunately we are unable to provide any additional details in this case.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
***********************************
Initial Complaint
Date:01/29/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My KDP account was terminated on January 2023 for the presence of multiple accounts. What happened, when my account was terminated, is that I carelessly logged into my kdp account from my cell phone without having logged out from my computer, but it is still me with my one account. Thus, I logged into my own account from two devices that are both mine, and the ** could not recognize the ownership of these devices that are both on my properties. This step was misinterpreted by the artificial intelligence, which detected it as multiple accounts, when *** never had another account except from my only own account on my name. Moreover, I have not received any evidence or confirmation that there are indeed multiple accounts on my name. Thus, the termination of my KDP account was done without any investigation, probably by an artificial intelligence. I wrote multiple times to the ** inquiries service, but I just received emails written by an **. I think that the termination of my account by the ** Inquiry ** is not politically correct for the following reasons: This is causing me a large economic loss. To quantify the economic damage, the money I have invested in advertising in the last two months, December and January, amount to $36,077.42, that amazon took in advance, without actually paying me my royalties with this account termination. This economic loss will go then under legal process, because my account termination was an error of Amazon system and this economic loss is hardly affecting my life. This investment has produced an economic return of $82,682.38 to Amazon's coffers, which despite my obvious and onerous advertising investment, points out in the email that they will not pay me. If we also consider the investments made on all the books published on the market over the years: book covers, book graphcs, book improvement, the economic damage raise up to $100,000. Thus, I ask Amazon KDP to reinstate my account.
Business Response
Date: 02/07/2023
On 1/25/2023, Mr. ********** account was closed due to Content Guidelines violations. Mr. ******** appealed the account closure and after a second evaluation of the same, our Content Review Team confirmed that the account was correctly terminated and that we will uphold the decision. Mr. ******** was notified about this decision on 2/6/2023.
Customer Answer
Date: 02/08/2023

Complaint: 18946124

I am rejecting this response because:

Dear Amazon KDP and Content Review Team,

Thank you for your update about my account, i am grateful for your availability.

I hope this email finds you well. I am writing to express my deep regret for the situation at hand. I understand that there may have been an issue with my account, but I want to assure you that I have only ever used one account under the name of "dasab ltd".
Also, I have never had another account related that was banned before for violation of the content guidelines.
I have never created any other accounts and if there is any other account in question, it would have no published books or completed tax interview as I am aware of Amazon's guidelines and it is not my intention to violate them.

I have respectfully requested to see this other account, but I have only received automated responses from a robot.
I do not want my account to be closed due to an error on the part of artificial intelligence or by accidentally creating an unused account.

In the past two months, I have invested over $36,000 in advertising for my books on Amazon, which has generated more than $80,000 in sales, which Amazon has said it will not pay me for.
I take my business very seriously, as evidenced by my sales results, and it would be a great disappointment to end this collaboration without having created any new accounts or having created one by mistake and not publishing anything.

I am confident that a team of experts who analyze the situation can help me to have this second chance to continue our collaboration and continue publishing on Amazon successfully and, most importantly, following the guidelines. I would be grateful for your assistance in this matter.

Thank you for your time and consideration.

Sincerely,

Dasab ltd
Business Response
Date: 02/21/2023
On 1/25/2023, Mr. ********** account was closed due to Content Guidelines violations. Our Content Review Team has reviewed the publisher's appeals several times and confirmed that the account was correctly terminated. We are upholding the decision, the account will remain terminated and no royalties paid. We notified Mr. ******** of this decision on 2/6/2023 and this decision is final.
Customer Answer
Date: 09/03/2023
Hi , i want to inform you that this case was precedently solved on 13 february 2023 with apologize email from amazon content review team , but on 22 august return again , i want to re - open this case and contact kindle direct publishing with you as the last time so they maybe can escalate this case on a manager that can see the error system multiple account again happened.

Here below the email I am writing to amazon , but I have only received a bot/robot/automatic mail answer.

MULTIPLE ACCOUNT SYSTEM ERROR

Dear Amazon Support Team, and Better Business Bureau

I hope this message finds you well. I am writing to appeal the termination of my account and to bring to your attention a recurring issue related to the detection of multiple accounts. This issue has resurfaced despite having been resolved previously.

On January 25th, 2023, my account was suspended due to allegations of multiple accounts, which I have never had. However, on February 13th, 2023 (case number #********) , I received an email from Amazon's support team, apologizing for the error and promptly reinstating my account. It was a relief to have this matter resolved swiftly and to regain access to my account.

Regrettably, the same issue has occurred once again, as of August 22nd, 2023. I am deeply concerned that I still do not have access to my account, which is the only account I have ever used. I am well-versed in Amazon's guidelines and have always adhered to them diligently.

Attached to this communication, you will find the relevant emails from the initial January account suspension, the February email containing apologies and the account reinstatement, as well as the recent email regarding the account termination.

I kindly request your assistance in resolving this matter promptly. I sincerely appreciate your previous support and hope that this matter can be swiftly resolved once again. If possible, could you kindly escalate this case to a manager for further attention?

Thank you for your understanding and cooperation. I look forward to a timely resolution and the restoration of my account.

Best regards,
***********;

Customer Answer
Date: 09/05/2023
To help you better understand...I have attached the email about the past account terminated in error's mail on 25 january 2023, the second email on 13 february 2023 with the reinstated account communication and apologize from the content review team , i really have appreciate it. For third , the last email' s account terminated in error on 22 august received again for multiple account i have never created intentionally.
Business Response
Date: 09/11/2023
On August 22, 2023 *************** contacted *** to appeal their account termination. When the appeal was received the Executive Customer Relations team reviewed the account in depth and confirmed that the *** account was terminated correctly for violating the Content Guidelines. *************** was notified on September 6, 2023 that their account will not be reinstated due to violating the *** content guidelines.

Customer Answer
Date: 09/13/2023

Complaint: 18946124

I am rejecting this response because:
Subject: Response to Amazon *** - Account Termination Dispute- PLEASE SEE THE ***** ATTACHED ABOUT THIS CASE-
Dear Amazon *** Support Team,
***In the attachment you can see the screenshot of the email from the content review team that reinstate my account and was apologize for the error, The screenshot email about past account terminated in error and recent account terminated in error again email***

I hope this message finds you well. I am writing in response to your recent communication regarding the termination of my Amazon *** account.
First and foremost, I would like to express my gratitude to the Content Review Team for their prompt resolution of a similar issue that occurred on January 25, 2023. In that instance, my account was erroneously terminated for alleged multiple accounts and an association with a previously banned account, which was proven to be an error. On February 13, 2023(case number #********), I received an email from the Content Review Team, acknowledging the error and reinstating my account. I am sincerely thankful for their understanding and the apologies extended for any inconvenience caused.

Unfortunately, on 22 august 2023 my account was terminated again for multiple accounts and account related to another account that was already banned before for violation of the content guidelines, again.

Root Cause of The Issue:

1. What happened, when my account was terminated, is that I carelessly logged into my kdp account from my cell phone without having logged out from my computer, but it is still me with my one account. Thus, I logged into my own account from two devices that are both mine, and the ** could not recognize the ownership of these devices that are both on my properties.
2. Recently, I updated my account information from "business" to "personal." This change may have triggered a discrepancy, as my personal data remains linked to my customer account while my email remains business-related.
To provide further context, in 2019, I initially created my account using my customer account details and email. Subsequently, I transitioned to an "business" account through a merge process, updating my email to ********************* Recently, I transitioned back to a "personal" account, while retaining the same business email from the initial merge.
3. This step was misinterpreted by the artificial intelligence, which detected it as multiple accounts, when *** never had another account except from my only own account on my name.
4. I have never had any second account or multiple accounts; I have only worked with my company's account
5. I just changed my own account from natural person to *** with the merge on December 2019, but it was still my only single personal account.
6. If I ever set up an account by mistake (but to my knowledge it is not the case), it will definitely be without any published books since it was absolutely not done with the intention of circumventing Amazon and you can close it with immediate action.

Steps I have taken to prevent policy violations in the future:
1. I have hired an attorney who educated me on intellectual property law, including trademark and copyright.
2. To address the issues raised, I have carefully read and understood my agreement with ***, and have reviewed ***s Terms of Service and Content Guidelines. I understand that it is my responsibility to publish on *** only originally created content, content available in the public domain, or content that has been licensed to me, and not to violate the intellectual property rights of any third parties.

I have formulated and implemented the following plan of action in order to ensure that I do not violate your policies or any third partys intellectual property rights in the future:

- Before publishing any work, I will ensure the following:
- That the authors name is not confusingly similar to another.
- That the title of the work is not confusingly similar to a previously published book.
- That the cover of the book is not confusingly similar to a previously published book.
- That the cover and text of the book accurately represent the contents of the book.
- That the title and subtitle of the book accurately represent the contents of the book.
- Before publishing any work, I will make a plagiarism check with Turnitin and PlagScan softwares.
- Before publishing any work I believe to be in the public domain, I will check the ***** copyright database to verify whether it is registered or is in the public domain. If I am in doubt, I will contact my intellectual property attorney.
- I will ensure that all of the books I publish to *** are professionally done, professionally edited, and I will continue to use an editor who is an expert at reviewing material to determine whether it is allowed on Amazon.
- If I am in doubt about any book I choose to publish on ***, I will first check with *** help and *** Support before submitting the title to your site.
- I promise always to respect and follow the *** and *** Select Terms of Service.

I am willing to cooperate with Amazon *** in any way to resolve this issue and restore my account. I would appreciate it if you could provide me with more information about the other account and any steps I can take to rectify this situation, because I really have never created another account, or if I did that, it was a mistake (and you can see that there will not be any title published). I look forward to continuing our collaboration and following the guidelines set by Amazon *** to ensure a successful partnership.
Thank you for your time and consideration.
I am a publisher who relies on Amazon *** as my primary source of income. With my account, I was on track to reach $500,000 in earnings in 2023. This business has granted me the freedom and the life I have always aspired to achieve. Therefore, it is in my utmost interest to strictly adhere to ***'s content guidelines, like I have always done.

Sincerely,
***************
Initial Complaint
Date:01/29/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been notified by Amazon that my account has been locked up from suspicious activity and it requires me to send them my identifying information ie. Last 4 digits of my credit card and the Full name of the credit card along with receipts of my last amazon purchases. Since I'm a monthly subscriber for Amazon Prime Video. For 3 years I send them my invoice for Amazon at the beginning of this month along with my credit card number (Redacted to only 4 digits in the back as requested by Amazon.)After 12 hours they replied back to me stating "After a review of your details, we have determined it is necessary to close your Amazon.com account. Any pending orders have been canceled.We may not reply to further emails about this issue.Account Specialist Amazon.com After this, I have to make an international call to Amazon **************** in order to try to get the situation resolved. After 2 hours of bouncing back and forward around the call center I got in touch with the person who after 30 min of conversation conclude that this issue is beyond their power of helping and there is nothing they could do within their power suggest me to forward the issue via email to account-****************************** to get in touch with Account Specialist team After I forward them an email to dispute the closure and inquire about the reason for the closure of my account. They have yet again sent me the same email telling me they are closing my account. My attempt at trying to ask for help from Amazon ************ resulted in failure and they have stopped responding to any further attempts at communication. I have exhausted all avenues available to contact Amazon and I require BBB help in trying to get an answer to what is going on and Possibly get my account reinstated. I have attached documents that I have sent to Amazon along with my address and additional identification to help resolve this matter.
Business Response
Date: 02/06/2023
Hello,

Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.
We notified the customer of this decision by email on 2/6/23.

Sincerely,
******************
Amazon.com
Customer Answer
Date: 02/06/2023

Complaint: 18946047

I am rejecting this response because: I have provide your team full cooperation. When you ask for information regarding my payment method my address. And it's seem you have reject those. Which term of service have I violated. And what ground is my termination of my account is base on. While you said Any pending orders have been canceled. Is it customary for your business to still charge me after you denied access it said service? You send me the same responds that I got a week ago and three days after Amazon reach the decision to terminate my account. STILL charging me for me. I demand answer. In this response I have attach a statement from my payment processor notifying me if the said transaction and I like you for once answer me the question I ask. If the prove of me as a person is required I shall provide it.

Sincerely,

***** Wittayatam
Business Response
Date: 02/22/2023
Hello,

Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.

We notified the customer of this decision by email on **********.

Sincerely,
Amazon.com
Business Response
Date: 03/15/2023
Hello,
We have reviewed the customers buyer account and require more information to complete our review.
We have requested the necessary information from the customer via email. We sent this request to their registered email address on 15/3/2023.
Sincerely,
Amazon.com
Initial Complaint
Date:01/29/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I created a Amazon account 2 days ago and I redeemed 59dollars worth of Amazon gift cards and a prepaid evamilla **** card and I ordered a pair of shoes and within a few minutes I received a text saying my account was on hold and I submitted my verification information I had and contacted about unlocking the account and no one is willing to refund it or send my shoes account ********** login
Business Response
Date: 02/21/2023
Hello,

Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.

We notified the customer of this decision by email on **********.

Sincerely,
********
Amazon.com
==========
Initial Complaint
Date:01/29/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon unexpectedly put a hold on my account for no reason and I still had 57 or 59 dollar remaining balance on Amazon gift card balance, I've contacted them several times, sent various info for name address verification and still have not been able to resolve the problem, I just want my gift card balance back
Business Response
Date: 02/27/2023
Hello,

We have reinstated this customers buyer account. We sent an email to the customers registered email address on 27th February, 2023 confirming account reinstatement.

Sincerely,

Amazon.com

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