Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,741 total complaints in the last 3 years.
21,450 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/16/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We have been a seller on Amazon.com for 3 years since 2020 and at all times have been in good standing. And, our company, *************** LLC, has at all times been in good standing with the Secretary of **************** for 16 years, ID: ************** and 2017-002019997. Out of the blue after being sellers for 2 years, with no warning on 9/19/2022 we were notified by Amazon.com that our seller account and store *************** was suspended based on the assertion that our seller store and account is related to a different seller account and store named, ********************* located in another state, which Amazon indicates was newly created on 4/25/2022. Apparently, my father in ******** had opened that later in ********************* account named, ********************* As weve never had anything to do with the ******************** account, weve appealed and disputed our, ***************, seller account suspension with Amazon many times to no avail. Therefore, we now file this complaint. As our seller account, ***************, preexisted the ******************** seller account, by almost 2 years Amazon could have easily blocked the later registration by ******************** and thereby protected our preexisting *************** account this is certain. I have no power to stop others from becoming Amazon sellers, but Amazon does. Its obviously inequitable and unjust for Amazon to have allowed the ******************** registration where they believed it was related to our preexisting *************** seller account and then where Amazon held it against us. I cant change my race, my age, or my family members and I should not be targeted upon such immutable and unchangeable characteristics. Accordingly, we seek reinstatement of our seller account. *************************,Managing Partner,*************** LLC ******************************************************************* ************ Merchant ID: ************** Store: *************** ***********************************
Business Response
Date: 03/18/2023
Hello,

We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 3/19/2023.

Thanks,
Amazon.com Seller Performance
Customer Answer
Date: 03/21/2023

Complaint: 19611984

I am rejecting this response because:
Amazon continues to not review all of the documents I have submitted to date. Amazon provides a generic response without any actual human review. Amazon has still not disclosed any fact that associates the two accounts. Please see attached document that is exactly what Amazon has asked for.

Sincerely,

*************************
Business Response
Date: 04/11/2023
Hello,

We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 3/30/2023.

Thanks,
Amazon.com Seller Performance
Customer Answer
Date: 04/11/2023

Complaint: 19611984

I am rejecting this response because:
Amazon continues to send generic responses without reviewing the information and documents that I have sent them. Please follow up with them until an actual person reviews this complaint.

Sincerely,

*************************
Customer Answer
Date: 04/12/2023
Can you please update my last response to the below with attached document. Thanks
Business Response
Date: 04/13/2023
Hello,
We have reviewed this sellers account and require more information to
complete our review. We have requested the necessary information from
the seller via email on April 13, 2023.
Thanks,
Amazon.com Seller Performance
Customer Answer
Date: 04/18/2023

Complaint: 19611984

I am rejecting this response because:
We have been a seller on Amazon.com for 3 years since 2020, at all times in good standing. *************** LLC, in good standing with the Secretary of **************** for 16 years, ID: ************** and 2017-002019997.

Unexpectedly, after being sellers for 2 years on 9/19/2022, Amazon.com suspended our seller account and store *************** based on the false assertion that our seller account is related to a different seller account and store named, ********************* located in another state, which Amazon indicates was newly created on 4/25/2022 which we have nothing to do with whatsoever.

We filed our BBB complaint on 3/16/23. For weeks on end Amazon did not respond to this BBB complaint and then responded: We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 3/19/2023.

Therein in its secret non-transparent 3/19/23 email to us Amazon requested a declaration from us stating that we do not own or have access to the ******************** account. On 3/20/23 and 4/11/23 we provided Amazon with its requested declaration by email and an addition two times through the BBB and a 5th copy also uploaded for the BBB herein.

In Amazons second reply to this BBB complaint, it yet again by states that on 4/11/23 and 4/13/23 it emailed us requesting the declaration from us that we previously provided them multiple times on 3/20/23, 4/11/23, plus twice through the BBB, and as uploaded herein again a 5th time.

Amazons repeatedly requesting the same information it already has is preventing resolution of this matter through this BBB complaint process. This is an additional request that our Amazon seller account be immediately reinstated.

Sincerely,

*************************,
Managing Partner,
*************** LLC
*******************************************************************
************
Merchant ID: **************
Store: ***************
********************************************************************
Business Response
Date: 05/08/2023
Hello,

We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on May 8, 2023.

Thanks,
Amazon.com Seller Performance
Customer Answer
Date: 05/16/2023

Complaint: 19611984

I am rejecting this response because:
Absence of Good Faith / Zombie AI:We filed this BBB complaint against Amazon on 3/16/23. Amazon is not acting in Good Faith in this process.Over the past 2 months since this BBB complaint was filed Amazon sends us the same Zombie Artificial Intelligence Form Letter repeatedly requesting the same document from us, which weve supplied to them 7 times!Amazon is not getting this matter to a human with the power to reinstate our seller account.

We have been a seller on Amazon.com for 3 years since 2020, at all times in good standing.*************** LLC, in good standing with the Secretary of **************** for 16 years, ID: ************** and 2017-002019997.

Unexpectedly, after being sellers for 2 years on 9/19/2022, Amazon.com suspended our seller account and store Soho Managementbased on the false assertion that our seller account is related to a different seller account and store named, ********************* located in another state, which Amazon indicates was newly created on 4/25/2022 which we have nothing to do with whatsoever.

Amazons Form Letter: We have reviewed this sellers account and require more information to complete our review.We have requested the necessary information from the seller via email on 3/19/2023. They have sent the same Zombie AI email to us over and over again: on 4/11/23, 4/13/23 and 5/8/23.

Therein its secret non-transparent emails (Form Letter #2) to us Amazon requests a document from us stating that we do not own or have access to the ******************** account which weve provided them by email 3 times and uploaded to them through this BBB complaint an additional 4 times (including today) for a total of 7 times!

We request that Amazon reinstate our seller account.

Sincerely,

*************************,
Managing Partner,
*************** LLC
*******************************************************************
************
Merchant ID: **************
Store: ***************
********************************************************************
Business Response
Date: 05/19/2023
Hello,
We have reviewed this sellers account and require more information to
complete our review. We have requested the necessary information from
the seller via email on 5/19/2023.
Thanks, Amazon.com Seller
Performance
Customer Answer
Date: 05/26/2023

Complaint: 19611984

I am rejecting this response because:
Amazons Failed to Protect Us: Amazon suspended our seller account based upon the allegation that its related to another seller account.  ********************** asserts its computer AI algorithm discovered some fragment of information that our account allegedly has in common with another seller account.  But, problem, Amazon wont disclose to us what that common information is!  But, if its common to both accounts there is no issue of confidentiality at all as the two accounts would then be a joint enterprise so obviously Amazon does not honestly at all believe the accounts are a joint enterprise!  Another problem, according to its policy Amazon blocks any new, later in time, registration of a seller account where its computers detect alleged information that is in common with a preexisting seller account.  But, in our case Amazon failed to block such a later seller account registration and instead it blames us!

We have been a seller on Amazon.com for 3 years since 2020, at all times in good standing.  *************** LLC, in good standing with the Secretary of **************** for 16 years, ID: ************** and 2017-002019997.  Unexpectedly, after being sellers for 2 years on 9/19/2022, Amazon.com suspended our seller account and our store ***************  based on the allegation that our seller account is related to a different seller account and store named, ********************* located in another state, which Amazon claims IT ALLOWED to be CREATED on 4/25/2022 2 YEARS AFTER our account.  An addition, problem, weve also emailed and uploaded signed documents herein multiple times to Amazon stating that were not related to Lakehouse Management.

Good ****** **** Dealing and Equal Treatment should be applied and Amazon should reinstate our seller account.

Sincerely,

*************************,
Managing Partner,
*************** LLC
*******************************************************************
************
Merchant ID: **************
Store: ***************
********************************************************************
Business Response
Date: 06/02/2023
Hello,
We have reviewed this sellers account and require more information to
complete our review. We have requested the necessary information from
the seller via email on 6/2/2023.
Thanks, Amazon.com
Seller
Performance
Customer Answer
Date: 06/09/2023

Complaint: 19611984

I am rejecting this response because:
Mission Impossible Amazon wants us to Prove a Negative as to our Amazon seller account:  On 06/02/23 Amazon emailed us directly:

To reactivate your account, please provide evidence that you have never owned a separate account and believe this deactivation was in error by providing supporting documentation.

This includes but is not limited to any authorized or unauthorized relationship through a third-party company or evidence of account compromise. If we cannot substantiate the claim, your account will not be reinstated.

Amazon in detriment to this process did not make the above email message a part of this BBB complaint record, apparently not wanting it to become public, transparent or seen by the BBB.

By demanding we prove a negative Amazon appeals to ignorance:  In essence, they claim that whatever has not been proved false by us must be true (e.g., There is no compelling evidence that UFOs are not visiting the Earth; therefore, UFOs exist).

Weve repeatedly provided Amazon with written statements that we do not own a second account (uploaded herein again), so our obtaining 3rd party proof (proving a negative) is impossible.

Weve paid Amazon $39.99 per mo. for our professional seller account, to date: $1439.64, and Amazon should have protected our account, but didnt:  After our seller account had been established for 2 years on 4/25/2022 Amazon improperly allowed some other company not related to us to create a seller account where ********************** claims they knew there was a piece of data in common with our account.  On 9/19/2022 our account was suspended because of Amazons error, they refuse to disclose what data is at issue, ignore our statements that we have nothing to do with the other company, and now they want us to prove a negative!  Reinstate our account.

*************************,
Managing Partner,
*************** LLC
*******************************************************************
************
Merchant ID: **************
Store: ***************
********************************************************************
Business Response
Date: 06/15/2023
Hello,

We have reviewed the sellers account and we are unable to reinstate their selling privileges.

We are unable to provide information on our investigation methods 15 June 2023.

Sincerely,
Amazon - Seller Performance.
Initial Complaint
Date:03/16/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a 150 dollar Amazon gift card on march 1st at cvs 9harmacy in *********** *******. After adding the card to my Amazon account I purchased a few items leaving me with about 100vdollars in the account then out of the blue amazon placesd a hold on my account demanding a receipt for my gift card I finally got cvs to send a receipt to my email which I submitted to amazon only to be told it wasn't good enough and rha they don't know what to tell me about my gift card. Now the suddenly want documentation for avisa I did not recognize. Amazon will not help me nor will they even allow me to speak to a supervisor I'm in an endless cycle of stock emails that offer no hope whatsoever vid like my account unblocked and or my gift card balance be given to me thank you
Business Response
Date: 03/23/2023
Hello,

We have reinstated this customers buyer account. We sent an email to the customers registered email address on 3/24/2023 confirming account reinstatement.

Sincerely,

Amazon.com
Initial Complaint
Date:03/16/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On March 15, 2023 I made an order using a promotional credit I've received from contacting customer service. What happened was I ordered a stylus for my calligraphy class which was coming up on Monday. The pen was supposed to come on Sunday but it was delayed and it arrived AFTER I came home. This resulted in me getting a 0 for not being able to participate and I will now have to spend the whole marking period trying to make up the grade. I then contacted customer service and received a $10 in "couresy credit". On March 15, I tried to spend the credit. At first, it worked but then when I checked the orders a few minutes later, it disappeared. I then checked my cancelled orders and there it was. I contacted customer ******************** and they confirmed that amazon themselves cancelled the order and the reason was "No item on the order is eligible for the Bounceback any more". I then contacted customer service about recovering my missing credits and they claimed that It is not possible for them to give me my credits back. The order number of the order that was cancelled is 113-0400284-7399444. I just think this isn't fair for me to lose credit that I deserve.
Business Response
Date: 03/18/2023
Hello *****,
.
I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We've reviewed your complaint and understand your concerns regarding the promotional credit and we're sorry for the inconvenience.

Please be informed the information shared by our customer service department is correct, promotional credits are non refundable. However as a one time exception, I've added $10.00 Gift card to your account. You can view your balance and usage history in Your Account here:

*************************************************

We hope to see you soon.
Regards,

Abhishek
Amazon.com
*****************************
Customer Answer
Date: 03/20/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************
Initial Complaint
Date:03/16/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I sent apple watch back Feb 23rd and my money was sent to my account for refund that I paid with but the bank closed my card and now Amazon won't give my money on gift card even though I received email saying that would give me refund on gift card. I have called them 5 times about this issue and it sill is not resolved
Business Response
Date: 03/28/2023
Hello Ms ******,
.
I'm *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We're sorry to know about the issue with the refund for the order #***-4421599-2485822.

I can confirm $165.25 was added to your Gift card balance on March 26, 2023. You can view your balance and usage history in Your Account here:

*************************************************

We hope to see you soon.
Regards,

Abhishek
Amazon.com
*****************************
Customer Answer
Date: 04/12/2023
My case has been resolved. Thanks
Initial Complaint
Date:03/16/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We bought an Alternator sold and shipped by Amazon. We bought in October 2022 and put it in our vehicle but it didnt change anything. At the same time we replaced a battery. We just got money to get it into the shop to get it diagnosed and the alternator is faulty doesnt work same with the battery. I contacted them and talked to several people about 8. The third person a supervisor on March 15, 2023 told me they were refunding me and asked to where I said my credit card that I paid with. They said I didnt need to return due to health reasons. Then the chat was closed. I talked to several people after that said they cant do anything. We need them both replaced but being we already bought from Amazon they should be replacing or refunding our money. They said we only had until January 31, 2023 to do they apparently. They said we needed to reach out to the manufacturer. I reached out to the manufacturer March 15, 2023 and they replied March 16, 2023 via email its got 2 year warranty and that we have to deal with Amazon due to purchasing it through them. So March 16th I called back told them what I was told and the supervisor said again I was getting a refund which card to refund to I said the credit card or debit and she said credit card as thats what I paid with. I said thats fine. Then some guy comes on the phone and says they cant do anything I only had until January 31, 2023 and now they cant do anything. Apparently having 2 year warranty means nothing. I told them they shouldnt be selling something that isnt honoured. I have 2 year warranty I have a faulty defective alternator I need replaced to use my car and Amazon isnt doing it or the manufacturer. We paid $379.64 and Id like that back and not to ever buy from them again. If they were paying $1000/month for a fee Im sure theyd feel the same way. We havent used the car since before replacing the alternator which is what needed to be replace with battery which we bought elsewhere
Business Response
Date: 03/17/2023
Hello ******,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see the concern you have shared with the alternator purchased on the Order ID: ******************* and have reviewed the notes in detail. I see the information we have shared was correct, we will not be able to issue a refund as the item is out of the return window.

Because more than 90 days have passed since you received this item, we can no longer accept a return. Our returns procedures state that within 30 days of delivery of your order, you may return most merchandise in new condition, with the original packaging and accessories, or any defective merchandise, for a full refund.

I'd recommend consulting your owner's manual and/or contacting the manufacturer to see if the problem in question is covered by the manufacturer's warranty. Most manufacturers list contact information on the product packaging.

If you can't find the information there, you might want to try doing a web search to find their phone number or website. The information that was shared by the manufacturer was incorrect as it pertains to items within the return window and not to warranty support.

You could share a copy of this email with them if it helps.

Regards,
Raman R.
Amazon.com ****************
Customer Answer
Date: 03/22/2023

Complaint: 19611523

I am rejecting this response because:
It is the same thing Ive heard since contacting them other than being told twice Id receive a refund and theyve started and hung up on me. There is 2 years warranty as per the manufacturer and I expect this to be honoured either by replacing it or refunding me.
Sincerely,

*****************************
Initial Complaint
Date:03/16/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon was meant to deliver, install, and haul away a refrigerator at ************************************************************* (my property) on Wednesday, March 15, 2023.The driver instead deposited the refrigerator across the street at a vacant/for sale property without making contact with myself or the resident. I have reached out to Amazon via chat, telephone, and social media and keep getting nowhere. We are going on two days of the refrigerator sitting outside. The house it is sitting at has an open house in two days and my tenants do not have the fridge they need.Amazon keeps advising that someone will reach out to me in 24 hours or that it could take 72 hours. I am seeking swift remediative action.
Business Response
Date: 03/21/2023
Hello,

I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience you've experienced with regards to order#***-6100902-5866648.

Upon checking we see a refund has been processed on the order, you can view details of the completed refund on your Amazon.com account:

**********************************************************************************

With regards to return, our team is working on scheduling a pickup and as soon as we have an update we shall contact you with further details. Meanwhile, if you've any concerns you can respond to the email sent on March 20, 2023 at 1:22 PM (PDT) for more information.

We appreciate your time and patience in these regards.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

*********
Initial Complaint
Date:03/16/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On March 11, 2023 I tried to place an order for a TV for my dad on Amazon but the app was not letting me move forward. Kept giving me a white screen. So I asked my mother (who doesn't have a personal account with Amazon) to make the purchase. I signed out of MY Amazon account before I put my mother's information (email/phone) in but cancelled when she said no. She first said yes but then said no when she found out it was an actually loan with ****** vs just breaking down the payments. Like a payment plan. I had NEVER completed the application. So it should've cancelled. I then logged into my Amazon account later and was able to complete the purchase. It only asked for MY phone number since I was signed in under MY Amazon account. I called Affirmed and they said had to call Amazon since they are the ones that sent over the information.Amazon is refusing to fix the issue. The agents and supervisors were RUDE. So SOMEHOW my mother's information is tied to my account and not one is willing to fix it. It needs to be fixed and put under me now.
Business Response
Date: 03/17/2023
Hello Ebony-***************************,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the Affirm payment mode.

I apologize for the inconvenience.

I would like to inform you that we'll not be able to make changes on this from our end and Affirm is the one who can actually make changes on the details provided.

Also, phone number could be the main factor for the system to update your mother's information as related details.

I request you to contact Affirm for further assistance.

If there was any alternative from our end, I would have surely helped you.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
Arun

Amazon.com
***********************************
Initial Complaint
Date:03/16/2023
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed order #***-4244362-4196218 on 03/15/23 and 9 hours later I received an email saying my account has been placed on temporarily hold due to detected unusual activity. I attempted to log in and was asked to verify my billing address for my most recent order. I complied and was given a message saying someone will reach out in 24 hours. However, I have received no communication and when I try to log in to my account I get the following message, "Submission Under Review We are currently verifying your information. You will receive an email once your information is processed." How can I get my account back working? Thanks.
Customer Answer
Date: 03/17/2023
Complaint Case #********

Hi, my account was just reinstated by Amazon. Can my complaint be closed? I no longer have any issues with Amazon.

Thanks.
Initial Complaint
Date:03/16/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello BBB, It seems that Amazon has permanently banned me from selling after false accusations of drop shipping. Not only that, Amazon has refused to consider reinstating my ability to sell using only FBA. Amazon hasnt even replied to my recent appeal. I hope that you can advocate on my behalf and encourage Amazon to reconsider their erroneous decision to suspend my seller account and reinstate my ability to sell using FBA. Could your team please help? My storefront is iZZ GOODS.Thank you for your assistance.
Business Response
Date: 03/27/2023
Hello,

We have reviewed the sellers account and we are unable to reinstate their selling privileges.

We took these actions because the seller has been in violation of our drop shipping policy.

Under the terms of this sellers agreement with Amazon Services, we removed their selling privileges and placed a temporary hold on any funds in their seller account on December 14, 2022. We notified the seller of this decision by email on that day.

Sincerely,

Amazon
Customer Answer
Date: 04/03/2023

Complaint: 19611338

I am rejecting this response because:
We have supplied all documentation showing proof I did not drop ship, we are just requesting AMAZON release my seller funds of nearly 8k. I am ok with the account remaining deactivated.

Sincerely,

*****************************
Business Response
Date: 04/07/2023
Hello,

We have reviewed this seller's account and we require more information to complete our review.

We have requested the necessary information from the seller via email on 2023-07-04.

Regards,
Pooja
Initial Complaint
Date:03/16/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I wish I had never gotten tangled up with Amazon bcoz I can't get them to stop stealing money from my bank account! I have SNAP so I'm supposed to get the prime membership half price which would be a nice thing if they didn't just double dip my bank account every month. Also they won't stop charging me for a premium music subscription that I cancelled nearly a year ago. I have deleted all my payment methods from my account and they still stole another 9$ 2 days ago. I have a list of bank transaction numbers and they are telling me that it's not enough and I need some 9 digit number that my bank says doesn't exist. The running total of what they have just plain stolen from my bank account is at $173.49 at the moment. Am I going to have to close my bank account and start a new one to get their greedy fingers out of it?
Business Response
Date: 03/17/2023
Hello *****,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see the concern you have shared with reference the unexpected duplicated charges on your account and have reviewed the matter in detail. We regret the misunderstanding but are not able to take any action or issue refunds at this time.

I was able to find the charges corresponding to the dates you shared on another account with your name on it but, for security purposes, I am unable to share the details with you. I can however confirm it is linked to another email address which was started March 2021.

If you still do not recognize this charge, please dispute the charge with your bank. To avoid any additional unauthorized charges, I also recommend asking your bank about the possibility of having the card reissued.

You may want to check all the devices that you use to access the Amazon network to locate the offending account for assistance. I am confident that you would be able to locate it and cancel the subscriptions to avoid any further charges.

Regards,
Raman R.
Amazon.com ****************

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