Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,742 total complaints in the last 3 years.
21,484 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/22/2023
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Placed order on Amazon fulfilled by a 3rd party seller Order#***-9430217-8992231 Received a not authentic item and returned right away with label provided by Amazon as this was Free return. Seller tried to say those werent the glasses they sent me no refund when clearly I have proof. Opened a A-Z guarantee claim with Amazon who only refunded me the tax $11.86 and deducted a restock fee which is full amount of the item $189.73.1. The is free return so no restocking fee should have been charged.2. This item was not as described- NOT Authentic so full refund should have been giving I need a full refund NOW and this seller need to be shut down! Seller: 7forAll Attached pictures of the claim and the item I received
Business Response
Date: 03/24/2023
Hello,

A full refund for the claim amount was issued to the payment method used to place order 114-9430217-8992231.

-- Refund Date: March 23, 2023 and March 20, 2023
-- Refund Amount: $189.73 and $11.86

Sincerely,
Customer Answer
Date: 03/24/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************
Initial Complaint
Date:03/22/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Please see attachment for account info.I am a grad student in CS, and I had a full-stack project for which my team thought they needed AWS.We created an account, never used it, and we suspended all the services.I Requested deletion of the account afterwards. I got an email saying it takes up to 90 days.Apparently it was never deleted which is so aggravating. I contacted customer service and it seems the system doesn't let me remove a member from org without adding their payment info first which doesn't make sense. I don't have the passwords for the members, and I am no longer in touch with them. Trying to resolve this with customer service at the moment.If I am unable to close this account, and I am at risk of getting billed for something from AWS, I have to seriously consider legal action action AWS. I have so many responsibilities, and I may have no choice but to hand this over to an attorney if it's not taken seriously. If this account is closed and Amazon assures me no future bills pertaining to AWS, then that's all I want. **************** told me no ******************** are running, and I owe 0 dollars. I genuinely can't imagine doing business with AWS or accepting an engineering role that entails AWS for the rest of my life unless it stops being a terrifying experience for a student trying to learn. Even during the project, we had accidentally turned on a service (we caught it a few minutes later) and it was luckily a few dollars. It could've been thousands if it wasn't caught in time. This is simply pure evil. I understand how this makes sense for a business but if I am trying to figure this out, this is beyond horrific.
Business Response
Date: 03/29/2023
Hello *****,

I am Srujan from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I understand that you want to close your AWS account created and want to assure that you won't get charged for the service. I'm sorry for any inconvenience caused with this.

We've taken your issue to our internal partner team, who have responded with the below information. Please continue to work with AWS Customer Support if you have any further questions or concerns, as we can't directly resolve this issue through this platform. Thank you for your understanding and cooperation.

* * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * *

It appears that the issue was resolved between the Customer and Customer Support on March 22, 2023, so there are no further actions for us to take.

We can confirm that as long as any member account that are linked to the payer account stays suspended until they're terminated, the Payer account will not receive any charges. It sounds like the customer was able to successfully connect with their peers and complete the account suspension process. Any suspended account will be automatically terminated 90 days after that suspension date, and will be inaccessible and unable to launch any resources.

Please note that, per the Customer Agreement and Shared Responsibility Model, any and all billing on an account is the responsibility of the account owner to manage. This includes the Payer account of an Organization, as the Payer agrees to take on the financial responsibility of the linked Member accounts. While the issue appears resolved, there is a risk for unexpected billing if any of the Member accounts are reinstated and launch services before the 90-day post closure period. For this reason, we do not recommend organizations to new or individual users. To further reduce the risk of unexpected billing, we recommend having each Member account owner add payment methods to their own accounts, meet the standalone requirements, and remove themselves from the Organization. Lastly, we would suggest having your financial institution block any future charges from AWS.

Thank you for your understanding and co-operation. Please continue to work with Customer Support on Case *********** if you have any further questions or concerns.

I hope you find this information helpful!

Regards,

****** K
Amazon.com
*****************************
Customer Answer
Date: 03/29/2023

Complaint: 19633328

I am rejecting this response because:
All I want is for my AWS account to be deleted. It shouldn't be this hard.
Waiting 90 days to find out if member accounts that belong to an org have been shut down (which doesn't seem to be guaranteed) and then trying to remove organization and delete account is unreasonable. It means it might take around 6 months before my account is finally deleted (3 months to delete member accounts and another 3 months to delete my admin account). I have no services running, provide me with a mechanism to delete my account within a reasonable time frame or do it for me and let me sever my ties with AWS.

I have marked my customer support case on AWS website as resolved because the rep had provided me with all the info I asked for and it isn't their fault that AWS is like this. I am not marking this BBB claim as resolved because AWS has a systemic issue that needs to be addressed, and I would hope that it is escalated within AWS because I am not seeking support from reps. I am seeking support from AWS management to resolve this unreasonable burden. Calling my bank to block charges from AWS does not absolve me of financial responsibility. Consider this, if my account got somehow hacked or one of the members of the org did something that enabled a service, I would end up accruing charges. Therefore, the only way I can find comfort is when my AWS account is deleted. This account was not intended for commercial reasons. I had a class which I am done with and I don't want this account.

If in the future I receive an unexpected bill from AWS, this communication will be used to substantiate my defense.
I would add that what AWS is doing maybe illegal in places such as **********, ********, Virginia, and the ************** that have instituted laws regarding rights to digital privacy. The first request I had made to delete my account was almost a year ago. There may be an alternative for me to escalate this further.
***********************************************************************************************************************

Sincerely,

*********************
Initial Complaint
Date:03/22/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
my Lost Ark account was wrongly locked in a wave of automated bans, I have reached out several times and there is no live support to contact about this, and they have locked my access to the support forums. I have roughly six thousand dollars (attached are the purchase records for royal crystals) of in product currency that they have kept from me for almost a year. I would like them to either, refund my money or restore my service account.
Business Response
Date: 03/29/2023
Hello *****,

I am Srujan from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've got the details of your account reviewed by our internal team and received an update as below.

This account was not part of an automated ban wave, it was locked for violating the Amazon Code of Conduct.

We do have a process in place to review penalties for errors and/or release that the player can read about here *******************************************************************************************

Here is the link to our Amazon Games Code of Conduct : ************************************************************************************

If you would like to have this penalty reviewed, you will need to submit a ticket using the link in the article above.

I hope this helps! Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

****** K
Amazon.com
***********************************
Customer Answer
Date: 03/29/2023

Complaint: 19633237

I am rejecting this response because: they have offered no resolution to the monies they are withholding, they took over six thousand dollars then locked the account, if they feel the account was in some violation of their code, fine, but return all the money that was spent for future play, so without one of the two resolutions, I believe that the BBB should explore why Amazon does not want to refund the money.

Sincerely,

*****************************
Business Response
Date: 04/02/2023
Hello *****,

I am Srujan from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I understand that you want to appeal on your account closure. I'm sorry for the trouble cause with this.

I've checked without internal team and as mentioned in the previous correspondence, if you would like to have this penalty reviewed, you will need to submit a ticket using the link in the below above.

*******************************************************************************************

Here is the link to our Amazon Games Code of Conduct : ************************************************************************************

I realize you're upset, and I regret we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any additional insight or action on this matter.

We appreciate your business and hope to have the opportunity to serve you again in the future.

Regards,

****** K
Amazon.com
*****************************
Business Response
Date: 04/05/2023
Hello *****,

I am Srujan from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I understand that you wish to get the account reinstated or the refund from your account. I'm sorry for the inconvenience caused with this.

In this case, I request you to please submit a work request to appeal for a refund or on account penalty.

Here is the link to submit online work request: *******************************************************************************************

I realize you're upset, and I regret we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any additional insight or action on this matter.

We appreciate your business and hope to have the opportunity to serve you again in the future.

Regards,

****** K
Amazon.com
*****************************
Initial Complaint
Date:03/22/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In Feb,I placed an order in Amazon,the order number is #***-8640613-9328206,my amazon account is ********************** I returned it to Amazon,which tracking id is ********************* was delivered to Amazon in 21st,Feb.Since my account is on hold,I can't chat with customer service directly.But it should refund to me within 15 days.Later I wrote to Amazon,but got no reply.I need Amazon give me a reply about the refund time and refund to me as soon as possible.
Business Response
Date: 03/28/2023
Hello,

I am Srujan from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused with the order #***-8640613-9328206.

We've reviewed the details and refunded the item "Apple 2023 MacBook Pro Laptop" back to your payment method on March 23, 2023.

You can view the status of your refund in Your Account here: ***********************************************************************************

I hope this helps! Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

****** K
Amazon.com
***********************************
Customer Answer
Date: 03/28/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************
Initial Complaint
Date:03/22/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am being charged for recurring payments that I have not authorized and can not be told what they are for. Being told to contact my financial institution. Financial institution tells me to contact Amazon. I have tried to resolve this 2 times with Amazon and am told that they can't resolve issue because of Amazon policies. I just want resolution to to charges that aren't justified or able to be explained .
Business Response
Date: 03/23/2023
Hello *******,

I'm Srujan from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand that you noticed unknown charges on your card and was assisted to dispute the charges with your bank and for further assistance. I'm sorry for the trouble caused with this.
I've reviewed the details of the account and as the charges were found on a different account for security purposes, I am unable to share the details with you. If you still do not recognize this charge, please dispute the charge with your bank. To avoid any additional unauthorized charges, I also recommend asking your bank about the possibility of having the card reissued.

However, to get the details of the charges reviewed, I request you to kindly reply to our email with the charge ID for further assistance. Depending on the outcome of our investigation, you may still need to contact your bank to resolve this. Amazon descriptors will now also include a unique nine-digit Charge ID, which is linked to the charge for your order, or subscription.

Using the Charge ID, our customer service team can now help answer your questions about an unknown charge, in a much shorter time.

Alternatively, you can contact us by phone here: **********************************************************

Note: Legal and privacy concerns limit the information we can release and to whom it can be released.
Regards,

****** K
Amazon.com
*****************************
Initial Complaint
Date:03/22/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
************** ordered two SUNGOLDPOWER DIRECT (Amazon seller) 12000W Peak 36000W Split Phase Pure *************** inverters on April 1, 2022 on Amazon.com. They were scheduled to arrive by Amazon on April 7, 2022. The inverter's arrival was delayed by Amazon until May 21, 2022, and the return period ended on April 30, 2022.Amazon did not compensate or apologize for the delay.However, the return period ended while the inverters were still in transit on May 17, 2022 and delivered on May 21, 2022. How could the ending of a return period while the products are in transit be for the benefit of a consumer? Please see images of ***** In transit notification on May 17, 2022.The project was set back to June 22, 2022 for installation of both inverters and was unboxed at Mr. ***** property. Both inverters were faulty and failed within the same month. The 1st inverter failed on June 25, ******st inverter Amazon order number: 111-6398559-0145840 Second inverter failed on June 29, ******nd inverter Amazon order number: 111-1903100-3737826.This resulted in customer dissatisfaction and loss of money for ************** as he allowed the customer to keep his money to purchase two new inverters. ************** promptly reached out to Amazon both times. The seller did not respond in 48 hours and Amazon denied refunding ************** as they stated we believe the inverters were in good condition on delivery.************** appealed their decision on July 14, 2022 and they denied that too on July 21, 2022.Mr. ***** was allowed to keep the money he paid us at our expense and he purchased two new inverts from the same company and got the same experience we had. He reported them and was refunded in full by Amazon.We would like Amazon to refund is in full.The total amount to be refunded is $6052.00. If Amazon would like their inverters returned Amazon needs to provide a return label and cover the shipping cost for their faulty products.Thank you for your time and investigation.
Business Response
Date: 03/25/2023

Hello,
We have reviewed the issue filed for the Order ID ******************* and noticed that the Buyer's Claim was denied.
Upon checking the Order details, we noticed that the item was delivered to the Buyer's address on May 17, 2022. Even if we consider the delivery date of the product to be May 21, 2022, Buyer is still outside the return time frame. Since *****'s first contact is on June 23, 2022 regarding the defective item, Buyer is still outside return window. The issue was not reported on time by Buyer even if the delivery date of the product is on May 17, 2022, which is as per Tracking 776621577161.
We request Buyer to reach out to manufacturer to receive further assistance on this product.
Initial Complaint
Date:03/22/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a set of chairs that I returned to the store Amazon told me to return it to. There is a tracking number that says label created from the shipping company I dropped it at, proving that I dropped it off. I did my part. There have been no other updates from the shipper. Amazon has not received the package. It has been 6 weeks since I dropped it off. I have talked to several people and they are refusing to refund me since they havent received the package. Im guessing its either been lost or stolen at this point. Basically stole $175 from me. Dont they have insurance to cover these types of things?Package 2, a top, was dropped at a different store that Amazon told me to bring it to. I got an email confirming my drop off and an immediate refund. Now I have an email saying they did not receive the item and I have been charged for it again. Another $30. Given their refusal on package 1, Im not wasting my time with package 2. Apparently the shipment carriers inability to keep track of packages and/or Amazons inability to keep track of receiving packages is my fault. Im now out $200. Will be careful buying things from Amazon from now on. I thought they had really great customer service up until now.
Business Response
Date: 03/23/2023
Hello,

I'd love to help, however, I wasn't able to find the order you asked about on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. We'd request you to please help us with the order number related to your purchase.

If you still need help, please contact us again by visiting our Help pages (**********************************), select the "Need More Help?" link and click on "Contact Us." Be sure to contact us from the email address on the account used to place the order.

We look forward to seeing you again soon.

*****
Amazon.com
*****************************
Customer Answer
Date: 03/23/2023

Complaint: 19633155

I am rejecting this response because:
My issue has not been solved. Here is further information for Amazon.
The order number of item 1 is 111-1349883-5176256. The tracking number indicates it was scanned by the shipper and a label was created to ship for return. However, there are no further updates.
The order number of item 2 is 111-6924470-6114620. I returned all 3 items in that order together at the same time at the same place. I don't understand how 2 of the items were "received" and somehow the "Giovacker Womens **** V-Neck LowCut Halter Crop Tops Rhinestones Buckle Pleated ************* Rave Camis Vest,Silver/M" was not received since it was in the same package.

Sincerely,

***************************
Business Response
Date: 03/26/2023
Hello *********,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your BBB complaint and I understand your concern relating to return refund of your orders.

I've checked your orders and found full refund of $72.12 was issued towards Order ID: *******************. Another refund of $306.70 was issued towards Order ID: *******************.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

*****
Amazon.com
***********************************
Customer Answer
Date: 03/28/2023

Complaint: 19633155

I am rejecting this response because:
This information is inaccurate and does not reflect the refund on the items I am inquiring about.

The total for Order ID: ******************* was $484.51. I returned all items in that order per Amazon policy and am being refused a refund for $177.81, which is the remainder of my order that I sent back per Amazon return policy. While I was indeed refunded $72.12 for Order ID: *******************, I had been again charged for one of the items. I received the following email from Amazon: "We've issued your refund in advance for the item below, but we were expecting to receive the return by Thu, Mar 16. Because we've not received the item yet, your **** has been charged again." This charge was for $27.74 for "Giovacker Women's Reflective...". I sent that item back with the other two items in that order at the same time at the same place. I now see I am getting a refund for $20.03 for "Giovacker Women's Reflective..." which is appreciated, but is not the correct amount for that item (should have been refunded $27.74).
Furthermore, this has not addressed my primary complaint which is that I sent both orders of chairs back in Order ID: *******************, have a tracking number to prove I dropped them at **** and am being denied a refund due to negligence of Amazon not registering one of the returns or on *** losing or damaging the package. I have sent these items back according to Amazon's policy to the places Amazon told me to bring the items and am now being refused $185.52 of items ($177.81 for the chairs and the remaining $7.71 for the Giovacker top) I sent back but magically "have not been received" by Amazon through no fault of my own. Please refund $185.52.

Sincerely,

***************************
Business Response
Date: 04/02/2023
Hello *********,

I'm ***** from Amazon.com.

I've reviewed your correspondence and I understand your concern about the refunds.

I've re-issued refund for the item that was retro-charged. The refund was issued on March 27, 2023 already.

I'd request you to please confirm the name of the item on which refund was not processed under your Order ID: *******************. We shall look into further and provide you our ***************.

Regards,

*****
Amazon.com
*****************************
Customer Answer
Date: 04/03/2023

Complaint: 19633155

I am rejecting this response because:
I have still not been refunded for the item I originally wrote this complaint about.
The name of the item that has not been refunded from ORDER # 111-1349883-5176256 is "Roundhill Furniture Windvale Fabric Upholstered Dining Chair, Set of 2, Black" in the amount of $177.81, tracking ID with UPS ******************. I ordered two sets in that order and one has been refunded. The other one has not.

Sincerely,

***************************
Business Response
Date: 04/05/2023
Hello *********,

I'm ***** from Amazon.com.

We have issued refund of $177.54 which will be processed to your original payment card within 3-5 business days.

*****
Amazon.com
*****************************
Initial Complaint
Date:03/21/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon sold an item with the title of (5) 6lb bags) and they only sent me 1 per order and refuse to accept a return. They confirm that its their mistake but refuse to help me. They have stolen my money with false advertising. Considering contacting the bank for a chargeback since Amazon wont help me return the item or get what I paid for
Business Response
Date: 03/23/2023
Hello,

I'd love to help, however, I wasn't able to find the order you asked about on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. We'd request you to please help us with the order number related to your purchase.

If you still need help, please contact us again by visiting our Help pages (**********************************), select the "Need More Help?" link and click on "Contact Us." Be sure to contact us from the email address on the account used to place the order.

We look forward to seeing you again soon.

*****
Amazon.com
*****************************
Initial Complaint
Date:03/21/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My Amazon seller account was suspended for counterfeit intellectual property infringement. To disprove the infringement allegations, Ive been asked to provide invoices, but the invoices Amazon is asking for are for products that I never sold. When my account was suspended, I was drop shipping, so I did not purchase several of my offers before listing them for sale, nor did I have inventory on-hand to confirm their authenticity, so I dont have any invoices to defend myself. In place of invoices, I sent a plan of action that states I am no longer drop shipping, I have deleted all of my offers, and sent Amazon an invoice from a new supplier to prove I have quality, reputable sourcing going forward. They continue to insist I need to provide invoices for products I never sold, which is obviously not possible. Amazon is giving me one-sided communication that indicates no one is reading my appeals; can you help?MERCHANT TOKEN: A2T8O4WPVSBGF8 Seller ***************** Name: A.euphrates
Business Response
Date: 03/24/2023
Hello,
We have reviewed your submission and are unable to reinstate your account at this time. Please see prior communication received via email on 1/8/2023.
Thanks
Amazon Seller Performance
Initial Complaint
Date:03/21/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a ************************ Drill Set from Amazon on March 18th, with the price of $36.79 and order number of 114-2116450-4503415. It was a same delivery item. It shows it delivered to the mail room. There is no mail room for our apartment and there was also no picture showing where the package was delivered to. It's not delivered to my gate or my mail box either. I contact amazon customer service immediately and they told me to wait until March 21st. On March 21st, I still didn't receive it so I called Amazon again. They told me, the package was delivered to correct address according to the *** and said a picture is not required for a delivery. They refused to further help me to find the package and didn't even want to contact the delivery man to find it. They also refused to refund or replacement and insisted that I should take it as "Risk of Loss". They said, the "Risk of Loss" was the terms with which I agreed when I signed up. I didn't even know that before. The "Risk of Loss" basically means if your package shows delivered but you actually don't receive it, they will not provide any further information to help you find it, they will not issue a refund or replacement either, which I think it's not fair and known by most of the people.
Business Response
Date: 03/24/2023
Hello,

A careful review of your account reflects that the correct information has already been provided. At this time, Amazon isn't able to resolve shipping problems after delivery, as outlined on our website in our Conditions of Use, noted under 'Risk of Loss' which states: "All items purchased from Amazon.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier. I'm unable to offer additional insight on this matter.

We appreciate your understanding.
Customer Answer
Date: 03/24/2023

Complaint: 19632994

I am rejecting this response because: 1. Package is not delivered to my gate. 2. If the package was indeed delivered to the "mail room" claimed by Amazon, the only place for our apartment should be considered as mail room is Luxer One boxes. In this case, Amazon should provide pickup code to me, which I never received. Plus, Amazon kept refusing to provide help to find the the item and claimed it was delivered, which was never delivered to correct place. 3. Amazon hasn't showed me proof it was delivered, no picture of delivered item. The only reason they claimed it's delivered is GPS match, which can't prove anything.

Sincerely,

*****************

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