Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,759 total complaints in the last 3 years.
21,478 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/23/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
i ordered a monitor. It was supposedly delivered on Jan 21st. It was not delivered to my address. I told amazon i never received it and i wanted a refund. They told me to file a police report and i would. i filed the police report and sent them a copy on feb17th. I reached out numerous times after that will no luck of any of their people helping me. I reached out tonight and they are saying i can't get a refund because it's over 45 days now. The policy in their email says you must file a report before 45 days which i did so they are just basically trying to steal from me at this point.
Business Response
Date: 03/24/2023
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the missing order. I'm sorry for the inconvenience caused.

I've checked on it and I can see the information provided by our support team was correct. While its true that you have provided the report within the timeline, our team have also requested to contact us during the working hours of the police department where you have filed that report so that they can call them and verify the same to proceed further.

We have not received any contact from you during the requested timeline frame and now it is past 45 days. We aren't able to provide further insight or action on this matter since the maximum of 45 days timeline has passed.

Thank you for your understanding and patience.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
***********************************
Initial Complaint
Date:03/23/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My complaint is against Amazon. The transaction was on March 2nd it was a gaming pc the package was supposed to arrive on the 4th of March did not arrive till the ninth. I spoke to customer service about it they told me it was lost in transit and that I would be receiving a refund of 20% on the delivery date. I did not receive it and when I asked about it they sent me an email saying no. I feel unfairly pushed around by Amazon and their customer service is atrocious. I was wronged and I believe I am due some compensation for this.
Business Response
Date: 03/25/2023

Hello,

I'm *********************** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am sorry for the inconveience caused to you with Order ID: *******************. Upon checking the order details, I see that the package was lost in transit and due to which a free replacement was processed.

I see that the replacement order was delivered to you on Thursday, March 9.

Unfortunately, we are unable to issue any concession in the form of promotional credit. I hope you understand our limitations.

We look forward to seeing you again soon.

Regards,

***********************
Amazon.com
*****************************
Initial Complaint
Date:03/23/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Create my Amazon account, added Wise virtual Mastercard and purchased a product to a friend of mine is us. It was jus ta couples of dollars! Everything was fine when I signed up with Prime but then suddenly it got locked. After I submitted document it keeps asking me to reverify. Please help!
Business Response
Date: 04/03/2023
Hello,

We have reinstated this customers buyer account. We sent an email to the customers registered email address on 3 April, 2023 confirming account reinstatement.

Sincerely,

Amazon.com
Customer Answer
Date: 04/03/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
Date:03/23/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon owes around $134 dollars for a refund on a order that was delivered improperly and stolen. Further more I was harassed by a bunch of their people and given the run around. I did everything requested of and they keep making stuff up, don't do their jobs etc.
Business Response
Date: 03/28/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused with your order:-111-3060500-7645826 as you mentioned that you are referring to the item which is marked as delivered but you didn't received it.

Based on the investigation, the team requested a police report for this issue.

As stated in an earlier email sent to you, you need to file a police report with in 3/24. If this date is past we will not be able to take any further action on this contact

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
***********************************
Customer Answer
Date: 03/28/2023

Complaint: 19638991

I am rejecting this response because:

Because they obviously didnt hire quality people. As per pictures that they obviously didnt check, I sent in a police report and they stated multiple times that they received it. Further more I informed my bank of the situation and it was ignored till this report was put in. Give me an actual trained person to do this job. Im tired Amazon and their disrespectful nature towards customers.

Sincerely,

*********************
Business Response
Date: 04/06/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused with your order:-111-3060500-7645826 as you mentioned that you are referring to the item which is marked as delivered but you didn't received it.

As infomred earlier, the concern team already sent you email requesting for police report within 3/24. We don't have any option to take action on it as the date is passed.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
***********************************
Customer Answer
Date: 04/10/2023

Complaint: 19638991

I am rejecting this response because:

First off I have a name. At least have the decency to put it when you put up your script. Then again the name "Amazon" isn't really synonymous with respect. And I do recognize this as passive aggressive behavior. They're not really paying attention to this.

As in usual Amazon fashion this was handle severely poorly and lack of professionalism. I already submitted proof of them receiving the police report (Attachment labeled "Amazon stupid again"). Since Amazon is adamant in trying to rob me and not give me back my money along with putting in absolutely NO REAL EFFORT in fixing this. Literally the only company that hasn't called to fix this. They really want me to contact a general number which got me nowhere before... They also keep lying etc.

So since they have every intention on waring customers down, bullying them etc and not solving issues... I'm not standing for it. I don't accept it.

Can we get on with this because I already had a nice conversation with you all and the people at Washington Consumer Protection. I hope they didn't go cheap on their lawyers.

Sincerely,

*********************
Initial Complaint
Date:03/23/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was very upset and frustrated about Amazon did to me. They accused me for something I DIDNOT DO as they suggested, which receiving free items for reviews, creating an account for the sole purpose of leaving reviews, asking for free products for reviews, etc.NONE! NONE OF THAT DID HAPPEN! Ive been communicating with Amazons investigation/Review Moderation team but they didnt give any inkling of the investigation but only a very general and canned response and expect me to figure out what the problem in my reviews might be. Its pretty upsetting that they want me to proof for something I didnt do! In the mean time they didnt want to hear from me by kicking me like a ball from one department to another, from customer service to resolution specialist to incompetent moderation team to review moderation team. In the meantime they just blocked me from all (past and current) reviews on my Amazon account! Its really frustrating for Amazon ACCUSED me for something I DIDNOT DO and please help me to RESTORE MY PRIVILEGE TO LEAVE MY REVIEWS on my Amazon account.Thank you for your help and attention.
Business Response
Date: 03/27/2023
Hello *****,

Thank you for your inquiry. We have noticed some unusual reviewing, rating, or voting activity associated with this account. As a result, we removed all of this account's reviews, and the account is no longer able to contribute reviews, ratings, votes, customer questions and answers, and other related Community content.

Why is this happening?
Customer reviews, ratings, and votes are meant to help customers make informed purchase decisions through unbiased product feedback. Reviews, ratings, and votes that violate our Community Guidelines and our Review policies are not allowed.

This account can no longer contribute content for one or more of the following reasons:
-- Reviews, ratings, or votes were posted in exchange for compensation, such as gift cards, product refunds, review swaps, or free or discounted products.
-- The account requested free or discounted products in exchange for reviews, ratings, or votes.
-- The account was created for the primary purpose of writing reviews, ratings, or votes that violate our policies.

To learn more about this policy, go to "Community Guidelines":
*****************************************************************************

Has your account been deactivated in error?
If you believe there has been an error, please submit an explanation. Your explanation should include the following information:
-- Evidence or examples that demonstrate that your account complies with our policies.

To contact us about this decision, please reply to this email.

The Amazon Review Moderation team
Initial Complaint
Date:03/23/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I want the existing complaint done. But to be sure, I want my full refund without AMAZON taking **** of it, they claim is for **** Since when this happened? It's ALWAYS been free for *** pick **** And the advertising states returns are free. But Amazon took the **** out my refund of ***** anyway. After she told me it wouldn't be taken! And it's taking too long for refunds to enter back into my account! Where it used to be a few hours, now takes weeks. Why is that? I AM TIRED OF AMAZON PLAYING WITH MY MONEY! IT'S BAD BUSINESS. AND IT REALLY JUST GOT THIS WAY, BECAUSE I'VE BEEN A CUSTOMER FOR YEARS, AND NEVER HAD A PROBLEM WITH MY REFUNDS. I'M ASKING FOR MY FULL REFUND FOR THE ZOCILOR WOMEN'S BACK PACK, FOR *****. NOT THE ***** THEY TRYING TO REFUND ME. BECAUSE I PAID *****. I rather not order nothing, than let Amazon continue to play with my refunds Thank you
Business Response
Date: 03/25/2023
Hello ******,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your BBB complaint and I understand about the *** return pickup charge.

There has been a change in our returns policy and *** return pickup is now chargeable. However, customers can avail free drop off options such as Whole Foods Market, Kohls, Amazon no-box, no-label, etc.

************************************************************************************

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

*****
Amazon.com
***********************************
Initial Complaint
Date:03/23/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hi BBB Team,I am drop shipper on Amazon and start working on Amazon from ******** as Drop shipper. I started listing on my Amazon Account on 2 Feb 2023 and Got 5 Orders, 3 of them was from *********** and my supplier did not ships in *********** so I cancelled 3 of them and proceeds the remaining 2 Orders.By doing this my Pre-fulfillment Cancel Rate reaches on 60% and my account got deactivated on 22-Feb 2023.I wrote an appeal to Amazon on the same day and my account Activated on 23-Feb 2023 and my Payment also released but after 30 Minutes i got another mail from Amazon that Amazon Deactivated my Seller-Fulfilled offers and listings but i can do FBA.I also mentioned above that i was doing drop shipping and i have no warehouse in ******* but my suppliers were **** Club and *************** that proceeds orders according to Amazon Drop shipping Policy.I wrote 2 mails to Amazon to activate my seller fulfilled listings but they did not accept my appeals and still my FBM is deactivated.I am a drop shipper and i need your help to activate my Seller fulfilled offers and listings.I also Attached the Emails and Screenshots Store Name ********* CHOICE Account Type Individual Phone No. ************* E-mail ********************************* Product Name:-Life Sell South *************** All in One Anti-Aging Treatment ****************************** Soap Members ******************* Towels ************************* Whloesale2B
Business Response
Date: 03/24/2023
Hello
We have decided not to reinstate this account and an email was sent to them informing them of this decision on 03/24/2023.
Thanks, Amazon.com Seller Performance
Customer Answer
Date: 03/25/2023

Complaint: 19638943

I am rejecting this response because: My issue is not resolved i request you to raise my issue again and help me to getting my selling privileges from Amazon and activate my seller fulfilled offers.

Sincerely,

**********************************
Initial Complaint
Date:03/23/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order 112-3085908-6695446 for items in my wedding registry with a promo code. The items were supposed to be delivered overnight **** am the next morning. I was home waiting for the delivery. By 11 all items were marked running late. At 12:54 the items were marked as delivered. One package said it was left in the "mail room", but in reality the delivery picture showed the counter in the lobby, with a sign visible in the picture which reads "couriers DO NOT leave packages in this area. All packages must be delivered through the ************** system". The second box was allegedly left by the building front entrance, which is not acceptable delivery location. The building is gates and requires key fobs to access all rooms. There are signs through the out the building requesting that all packages are scanned into ************** locker or handed directly to the residents by calling the through the call box. In addition the package has been protected by the One Time Code for delivery, but according to the conversation with a representative the driver has bypassed the code and allegedly delivered to a random location without it. The building has reviewed CCTV footage and determined that no deliveries were made at 12:54 on that day.I was advised to submit the police report in order to receive the refund, which I did. Since then I contacted Amazon over dozen times spending 10 hours on the phone. Most of the time representatives weren't able to get a hold of the department because the hold time was too long. On Monday the 20th a representative named *********** confirmed that she validated the report . The representative explicitly promised the refund but said it needs to go through a different department and I should hear from them in the next 24 hours. Since then I contacted amazon twice more and each new representative had no information about the request being submitted and promised a response in 24 hours, which did not happen.
Business Response
Date: 03/24/2023
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I apologize about the missing delivery.

I've checked on it and I can see the issue was escalated to our team and they have responded to your request on 2023-03-17 at 1:45:12 AM.

The team mentioned that they couldn't verify the details of the Police Report you provided. The San *********************** is unable to provide us the needed details over the phone to validate the report. Therefore, we're unable to assist you any further in this matter.

Please refer to the email that was sent on March 17 for any further details. We are unable to refund this order or reverse the decision of our team. Thank you for your understanding and patience.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
***********************************
Customer Answer
Date: 03/24/2023

Complaint: 19638912

I am rejecting this response because:
the burden of verifying the report should fall on the companys shoulders. I have provided all the needed information including the direct phone number and the email of the officer and detective, who is willing to verify any details. This shows the staffs incompetence and of care about the clients. I intend to take this matter to small claims court or submit a chargeback

Sincerely,

****** O
Initial Complaint
Date:03/23/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hi there BBB DATE OF PURCHASE 17/03/23 GIFT CARD AMOUNT LOCKED ON THE ACCOUNT: 438$I CONTACTED THE BUSINESS MULTIPLE TIMES VIA CHAT AND EMAIL, ACCOUNT SPECIALIST CONTACTED ME TODAY AND TOLD ME THAT THE ACCOUNT NEEDS TO BE CLOSED WITHOUT ANY REASON THIS IS THE ORIGINAL EMAIL I SENT TO THEM:Hi, i opened a amazon account few days ago to use my Cashback gift card i earned from a cashback program (Coupert.com) I Received the giftcard personally through email, i dont know why the system closed my account since i am using a legitimate Giftcard i hard earned through a cashback program, i need my account and my funds back and hope you guys help me out with this issue, ,AFTER MANY CALLS AND LIVE CHAT I RECEIVED THIS EMAIL TODAY:Hello,After a review of your details, we have determined it is necessary to close your Amazon.com account. Any pending orders have been canceled.We may not reply to further emails about this issue.Sincerely,Account Specialist Amazon.com.THIS IS UNFAIR AND I CONSIDER IT A THEFT, SINCE I HARD EARNED THIS GIFTCARD AND THEY ARE CONFISCATING IT WITHOUT EXPLANATION HOPE YOU GUYS FROM BBB COULD HELP ME WITH THIS ISSUE SINCE I DONT WANT TO LOSE MY HARD EARNED GIFTCARD THANKS FOR YOUR HELP *******
Business Response
Date: 04/09/2023
Hello,
While we appreciate the customers interest, we are unable to provide information on our investigation methods.
After a thorough review of their account and the information that they have provided, we cannot reverse the decision as per our policy.
For more information on this policy, the customer can search for Your Account Conditions of Use on the Amazon shopping website.
Sincerely,
Amazon.com
Customer Answer
Date: 04/09/2023

Complaint: 19638894

I am rejecting this response because:
I Contacted support and they told me that there is a payment information attached to my email address that i am not aware of, this means that someone used my email address previously to open one account and add a payment method without my authorization,
Amazon wants me to verify a payment method used with my account by a third party without my consent, this is not fair, i just want to restore my account and receive my gift card amount i hard earned, i consider this a theft and unfair, since i did not do anything against their policy, please review my account again i will keep sending emails and calling everyday if that mean i will get my gift card back but i swear i will not lose my 438$

Sincerely,

***************************
Initial Complaint
Date:03/23/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am making another complaint over the same situation as i got no resolution and no attempt at even making a resolution. On January 9th 2023 i placed an order for the mooer ge 300 lite multi effects processor, the item was received on January 12th 2023. This product was marketed as brand new but upon receiving it, it was clearly a used and returned product. It has user made preset already saved to it which is undeniable proof that it was previously returned. Also the product was defective as it wouldn't connect to my computer via usb to take updates. I tried multiple different cables, and usb ports, and even a different computer to no avail. I returned the product via *** and was dropped off at there location the same day it was received on January 12th. The *** tracking number confirmed it was delivered to the return facility on the 16th of January, yet here it is March 23rd and i have yet to receive a refund. I have contacted customer service multiple times and they themselves have confirmed that it was received by the return center and was told to wait 2 weeks, contacted them again and was told to wait 30 days, again contacted them and was told to wait another 30 days for 60 in total. After 60 days i called and again refused the refund and was told to contact the carrier. I've contacted the carrier multiple times and have been told the same thing every time. They have proof of delivery to your facility and that you're obligated to refund me my money and if you wish to dispute it that you have to file a claim, not me, as its no longer my responsibility. Again contacted customer service and told them this but was again told to contact the carrier. Its as if your employees lack the competency to understand what i have told them about 20 times. My final option if this is not resolved is to file a lawsuit, which i have no problem doing and more than enough proof that you're illegally withholding my refund. Attached is a demand letter i have sent to hq and agent for mo
Business Response
Date: 03/24/2023
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused to you with your Amazon order #***-5751180-8961069. Upon checking, I see that a full refund of $591.86 has been issued to your original payment method on Wednesday, March 22, 2023 at 10:40 PM (PDT).

Refund confirmation email was sent to your email address on Thursday, March 23, 2023 at 1:44 AM (PDT).

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
***********************************

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