Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,348 total complaints in the last 3 years.
21,731 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/02/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
For the last two years, I have paid for Amazon prime via monthly fees. However, my prime video has never worked properly. The overlay on my screen will not go away when I want to watch in full screen mode. I've been told that I cannot watch in full screen mode if I want to lose the overlay. I've also never had a smooth delivery experience. Despite dozens of requests, Amazon drivers refuse to knock on my door. As a result, my packages are often stolen and/or delayed. Today, my package never arrived because a driver couldn't find me. He didn't call or try to figure out where I was. I called in while he was just moments away, and nobody was wiling to send him over with my package. Now I won't get it until who knows when? Amazon wouldn't even estimate a delivery date or time. I have spent hours online, on chat, and on the phone sorting out missing packages and messed up orders. I have the transcripts to prove everything I've stated here. Finally, as a consumer with disabilities, Amazon chat is very difficult to work with. I was transferred multiple times today because I wasn't 'fast' enough, so the agent would just transfer me. Due to my disabilities, I'm not always able to call. So I would like Amazon to provide me with a method of contact that will enable me to communicate with them at my own pace, without being transferred over and over, and disconnected. Note, I've included about maybe 1/2 of the chats I've had with Amazon over the last 18 months... these chats don't include phone calls or emails for assistance. A review will show that they promise, lie, transfer without warning, dodge, avoid, and make the same mistakes over and over again. I don't think the prime video chats are included here. Those chats will reflect the overlay defect that I was told wasn't fixable. Nobody watches TV with an overlay on their screen!!!!
Business Response
Date: 04/05/2023
Hello Miya,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your complaint and understand your concern regarding the Amazon Prime video overlay problem and delivery issues for your orders.

I apologies for the inconvenience that you have experienced in this case.

I'll surely take this as a feedback from you and will forward it to the appropriate team for further review on it. Please share the order number for the item that you have not received so we can research.

I'm following up regarding your Prime Video service.

I would like to get some additional information concerning this issue. If you wouldnt mind, please reply directly to this email with the following:

A screenshot of the screen overlay you've mentioned.
Do you see any error message or code? If so, please reply with the exact message/code you see.
How are you accessing Prime Video (i.e. Prime Video app on a PC, web browser)?
If using a web browser, what browser are you using (i.e. ****** Chrome, Internet Explorer)?
What is the Web Browser version? You should be able to find this information by visiting the browser settings.
What happens if you try to use a different web browser?
Would the screen overlay happen with one or multiple Prime Video titles?

Additionally, I'd like to let you know selected members of our technical team may need to analyze your device. This will allow us to better understand what happened and further assist you.

Please feel free to contact us directly by replying to ***********************************************.

Thanks for choosing Amazon.com, and we look forward to hearing back from you again soon.

Regards,
Pratap
Customer Answer
Date: 04/07/2023

Complaint: 19885421

I am rejecting this response because:
Amazon,
Clearly you didn't research my texts/chats with Amazon reps or you'd know the answers to this. I'm using a Chromebook. I've tried it on IE< Firefox, Chrome, Opera and ********* Edge. There is no error message, ever. The overlay disappears after a few seconds when it is in non full screen mode. In full screen mode though, it goes nowhere. My regular laptop is still waiting after 45 days to be picked up by Asurion for repair, so I can't screenshot it. I will attach a screenshot of the Chromebook overlay
My primary request was not for your to fix this, but to reimburse me for the dozens of mishandled deliveries and the inability to enjoy Prime Video in full screen mode.
I don't have one specific order, there are many. You need to research my account, my chats and my calls to learn about the many problems I've had with Amazon.
Sincerely,

*******************
Business Response
Date: 04/15/2023
Hello Miya,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your complaint and understand your concern regarding the Amazon Prime video overlay problem.

In order to help identify a solution, I'd appreciate if you could reply directly to this email with the following:

1. A screenshot of the screen overlay you've mentioned.
2. What is the version number of each Web Browser you've used? You should be able to find this information by visiting the browser settings.
3. Would the screen overlay happen with one or multiple Prime Video titles? Please also provide the name(s) of the Prime Video title(s).

Thanks for choosing Amazon.com, and we look forward to hearing back from you again soon.

Please feel free to contact us directly by replying to ***********************************************.

Regards,
Pratap
Customer Answer
Date: 04/19/2023

Complaint: 19885421

I am rejecting this response because:
I have responded to this complaint via email. Amazon has my response, I have not yet heard back from them.
Sincerely,

*******************
Business Response
Date: 04/21/2023
Hello Miya,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

Thanks for following up regarding your Prime Video service.

To know how to take a screenshot of the screen overlay you've mentioned, please contact your device (Chromebook) manufacturer as they're in the best position to assist you with that. They'll also be able to help you find the version number of each Web Browser you've used.

Alternatively, if you own a smartphone, you may take a picture of the screen overlay on your Chromebook and attach the photo in your reply.

Moving forward, while I understand that the overlay has happened with many titles in the past, we'd need you to provide us with one or more specific titles that you've experienced the issue with. You may attempt to replicate the issue and annotate the date, time and name of specific title you experienced the issue with.

Once you're ready, I'd appreciate if you could reply to this email with all the details requested above. This would allow us to further assist.

Thanks for your understanding and we look forward to hearing back from you again soon.

Regards,
Pratap
Customer Answer
Date: 04/24/2023

Complaint: 19885421

I am rejecting this response because:
Amazon knows what an overlay looks like, so sending in a photo of an overlay isn't going to help them at all. Unless they can explain how a photo of something they've already seen is helpful, then they'll need to figure something else out.

Sincerely,

*******************
Initial Complaint
Date:04/01/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have purchased a scooter for Christmas, ORDER # ***-4235125-2868253. It arrived and it kept saying Error on the screen. My son was not happy with Santa at all. I have processed a return and placed another order for the same scooter - the second order arrived. The first order placed on Dec 17 was returned on January 4th, and I have never receive my refund for $373.18 and the reason for that is I did not used the tracking # provided from Amazon, instead I sent it *** with another tracking number (pictures and proof attached) I have contacted Amazon the same day and I was told not to worry, as soon as the item arrived to them I will get my money back. I have received an email from Amazon stating that the order was received and a refund will be processed (email attached) I called and called and called, always being told oh the tracking # that we sent you shows you never sent the item, which is not true. I even have a video on me doorbell showing the *** lady picking the scooter up. Then I was told oh for refund over $300 it takes longer time to process - that was ******** now it's ****** I would like my money back and to ask Amazon to look outside of the box. I have a tracking # that shows the scooter delivered to the Amazon warehouse address on January 6th, please go back to whoever worked that day and who received the return. Because it looked to me like someone who works at Amazon is enjoying the scooter purchased with my money. Total of $373.18 Tracking #1Z8Y5R462642394184 Thank You
Business Response
Date: 06/02/2023
Hello,

I am ***** from Amazon account service team. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB.
We received your email about the credit card dispute you filed on Order 114-4235125-2868253.

To correct this problem, we had asked your card issuer to close the dispute in your favor.

You should have received a refund of USD ****** on your credit card .

We are sorry for any inconvenience. If you need more information about the dispute or the credit card refund, please contact your card issuer.

Please feel free to contact ** directly by replying to *********************************************** if we can be of further assistance.

*****
Initial Complaint
Date:04/01/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon is running a scam by advertising an item is eligible for returns/refunds right on the product site, but when you actually go to return the item they refuse to allow you to return a new unopened product. Making up policies that are not visible to consumers on the product site or their website.
Business Response
Date: 04/03/2023
Hello *********,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the defective item SABRE Defense Spray with Quick Release Key Ring, 25 Bursts, 10-Foot (3 Meters) Range, 3-in-1 Formula Contains Pepper Spray, CS Military Tear Gas.

I apologies for the inconvenience that you have experienced in this case.

I've forwarded this feedback to the appropriate team for further review on it.

I've issued a refund of $13.34 as an one time exception to your original payment method. In most cases, once a refund has been submitted, the issuing bank will post it to the concerned account within 3-5 business days. This time frame may vary from one financial institution to another.

Your patience and understanding are greatly appreciated.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Pratap
Customer Answer
Date: 04/03/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************************
Initial Complaint
Date:04/01/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a used apple Airtag thinking you would have done your due diligence to protect the safety of your customers but I was so completely wrong. Not only did it arrive with a dead battery but it also arrived still connected to someones apple id which once i put a battery in it that person now has my location, completely not okay and I should be seeking legal action as this is completely not okay. How do you not check for these things before selling them to your customers. Complete lack of care for your customers. I want a brand new airtag at no extra cost compared to the small discount you sold me this at. When I contacted support they just handed me off to someone completely different and you never speak with the same person over email when discussing the issue. Ive had it with amazons lack of care for customers.
Business Response
Date: 04/04/2023
Hello ********,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the defective item Apple AirTag that you have purchased from Amazon Warehouse.

I apologies for the inconvenience that you have experienced in this case.

Upon checking I see a return label has been created for this item. I'd request you to return the item and reorder it. Once the item is processed in our return center a full refund will be issued.

I've issued a $10.00 promotional certificate to your Amazon.com account for any inconvenience , which will automatically apply the next time you order an eligible item sold and shipped by Amazon.com. You will not see the credit on your account but you will see the credit applied to your account on eligible order sold and shipped by Amazon at the checkout page under the head "promotions applied". The items "sold and shipped by Amazon" can be found on the website and it will written under the item price.

Your patience and understanding are greatly appreciated.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Pratap
Initial Complaint
Date:04/01/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I contacted Amazon on Monday 3/27/2023 afternoon at 430PM PST to inform them of many fraudulent charges and orders on my account and asked them to cancel these order and to remove my linked account from **********************. I was told that they could not do it and I have to contact the bank and let them take care of it. I then asked so I can add a credit card but I can not delete one, but I need to pay rent, I need to pay my bills, I am a senior with a one family income, why can't you help me, all I was told was sorry madam connect your bank. Why didn't anyone notice all the transactions that were being made. I was then again told to take it up with my bank, this has caused me undue stress and anxiety, for a huge company like Amazon not to have security measures in place to notice unusual transactions, to prevent fraud
Business Response
Date: 04/12/2023
Hello,
We have reviewed the customers buyer account and cleared the unauthorized activity from the account.
We have sent the necessary password reset guidance to the customer via email. We sent this information to their registered email address on 12/4/2023
For more information on our privacy notice, the customer can search for Privacy Notice on the Amazon shopping website.
Sincerely,
Amazon.com
Customer Answer
Date: 04/12/2023

Complaint: 19885128

I am rejecting this response because: your response states
Hello,
We have reviewed the customers buyer account and cleared the unauthorized activity from the account.
We have sent the necessary password reset guidance to the customer via email. We sent this information to their registered email address on 12/4/2023.
For more information on our privacy notice, the customer can search for Privacy Notice on the Amazon shopping website.
Sincerely,
Amazon.com
You stated that you sent a password reset on 12/4/2023 today is 4/12/2023 we are not even in October yet. I have not received any reset password email. I want my Amazon account CLOSED and my account to be reimbursed for all transactions made in the month of MARCH as none of them are mine.

Sincerely,

*********************
Business Response
Date: 05/09/2023
Hello,

I am ******* and I am a member of the Amazon ***********************. I'm writing in response to a complaint filed on behalf of the customer by the *******************************************.

The previous date sent was intended to be April 12, 2023, apologies for the miscommunication.

We have already secured your account and sent you an email confirmation. We previously performed the following actions to protect your information:-- Disabled the password to your account.-- Reversed any modifications made by this party.-- Canceled any pending orders. You can ignore any confirmation emails that you received for these orders.-- Restored any gift card balance that *** have been used. It *** take 2 to 3 days for the gift card balance to be available in your account.-- Disabled the Two Step Verification in your account. Please reactivate if appropriate.

Sincerely,
---

*******

Amazon.com | ***********************

Customer Answer
Date: 05/10/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this company needs to implement better ways to resolve fraud. I want my amazon completely cancelled. I do not appreciate that I had to go through the BBB and my bank to get this issue resolved. I feel this should have been taken care of when I first contacted your company.

Sincerely,

*********************
Initial Complaint
Date:04/01/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon return of order #***-1296317-2439452 - $70.69 Please see supporting documents which describe the entire complaint in detail. After numerous phone calls and email correspondence with Amazon, I sent the attached documents to Amazon's Headquarters via **** Signature Required / Certified Mail on March 17, 2023. Amazon Headquarters received them on March 20, 2023. As of today, I have not received a response from Amazon regarding this dispute. Please help me.Thank you very much.
Business Response
Date: 04/03/2023
Hello Lupe,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the re-charge for the item from your Order ID: *******************.

I apologies for the inconvenience that you have experienced in this case.

A careful review of your account reflects that the correct information has already been provided. I'm unable to offer additional insight on this matter.

We have received an update from our return center stating that stained and used item jacket was received instead of the correct item, New Balance Men's Tenacity Performance, in your return of order #***-1296317-2439452.

Since the incorrect item was returned after the refund was issued, a charge is done for the refunded amount.

Since the return window on this order has now passed, we're no longer able to accept the return of the correct item.

Thank you for your understanding.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Pratap
Customer Answer
Date: 04/04/2023

Complaint: 19885066

I am rejecting this response because:
They are repetitive. They are saying that I returned the wrong jacket. I DID NOT RETURN THE WRONG JACKET. I RETURNED WHAT THEY SENT ME IN THE EXACT CONDITON AND PACKAGE THEY SENT IT IN. THERE ARE TWO OTHER WITNESSES in my house that saw the incorrect jacket as soon as the package was opened.
I asked Amazon that if they were charging me again, then to return the item I sent them. They said that they "can't" because they "discarded" the jacket. Unless they can prove to me that I sent them back the wrong item, I would like to be reimbursed the charge of $70.69.
Thank you.

Sincerely,

*************************
Initial Complaint
Date:04/01/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
******************************** *********************************************************** Amazon Account Email; ********************** ************* This is going to be a little long winded, but I wanted to ensure that there are no miscommunications about why exactly I am sending this very email today !!!Per Himanshu's (included screenshot, w notes supposedly made to my account) own words who works in accordance with rules you have set forth and him being a CSR acting in accordance w said rules for his position w Amazon. There should be no issue with my refund total of ~$415.94 (not necessarily exact, but close enough) excluding taxes paid. If he didn't do the math, that's his issue not mine, if he loses his job over this bec he didn't do the math. It's of no concern of mine.What is a concern of mine, is making sure that a promise made is a promise kept. Without me needing to involve the BBB which then in turn leads to... whoever it is, Amazon's Regulatory Compliance Officer should this promise not be honored / kept. Along w a copy of this email and subsequent replies from whoever receives and denies the "claim" if that's what ************ boiling down to.So, let's get down to business... all amounts are base price / untaxed.But before we get down to business, let me point out the very one thing that you don't do by mistake...Notice his very plural use of items get, and not the singular item gets. He understood very clearly everything I said, and still said what he said/promised !!!Wed Mar. 8 2023 Delivery Missed: Line items 1 & 2 (1 never originally got delivered as stated, wasn't even in the box...)Fri Mar. 10 2023 Delivery Missed: Line item 3 1) $8.99 - ADTDA Aquarium Air Stone Fish Tank Nano Bubble Stone Kit 2) $219.99 - Tetra Complete LED Aquarium 29 Gallons, Includes LED Lighting, Filtration, Heater and Accessories 3) $186.99 - SunSun HW-**** UV 9W 5-Stage External Canister Filter w/Media, 793gph, ****************-**** PRO Each reply before BBB they only talked about sand.
Business Response
Date: 04/03/2023
Hello ******,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the delay in delivery of your items SunSun HW-**** UV 9W 5-Stage External Canister Filter w/Media, 793gph, ****************-**** PRO, ADTDA Aquarium Air Stone Fish Tank Nano Bubble Stone Kit, Bubbler for Aquarium Fish Tank with Aviation Pipe, Suction Cups, Check Valve and Tetra Complete LED Aquarium 29 Gallons, Includes LED Lighting, Filtration, Heater and Accessories.

I apologies for the inconvenience that you have experienced in this case.

Upon checking I see that ADTDA Aquarium Air Stone Fish Tank Nano Bubble Stone Kit was delivered as per the promised delivery date.

I've forwarded the feedback regarding the delayed deliveries to the appropriate team for further review on it. That team will investigate and take action on this issue.

I've issued a $20.00 promotional certificate to your Amazon.com account for any inconvenience, which will automatically apply the next time you order an eligible item sold and shipped by Amazon.com. You will not see the credit on your account but you will see the credit applied to your account on eligible order sold and shipped by Amazon at the checkout page under the head "promotions applied". The items "sold and shipped by Amazon" can be found on the website and it will written under the item price.

Your patience and understanding are greatly appreciated.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Pratap.

Customer Answer
Date: 04/04/2023

Complaint: 19885062

I am rejecting this response because: A clear promise vua the screenshots wad made for delayed items. The Amazon rep who wrote the original reply clearly never even view the images. Or he would have known that the bubble was never originally delivered, to the point I had to request a new one. I came here bec of the ignorance to the matter at hand by the Amazon reps, and were still seeing that here now w the gloss over that the bubble never was delivered.

i have provided verified proof of promises made by representative ******** who made said promised acting in accordance w rules set for him to handle employee / customer relations.

so with him making full refund promises acting ij acc9rdance w his roll as an Amazon employee. It is my standing that this matter is only resolved when those promises of full refunds have been made.

NOT a sorry for the inconvenience, heres $20 platitude credit.

if this case fails to ineptitude of the Amazon reps handling it. My next case won't be so, how do I say... out of the courts via a class action suit.

as stated, ive provided proof of promises made. Theres absolutely no reason to uphold those same promises made by another rep.

Sincerely,

*****************************
Initial Complaint
Date:04/01/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had a few different orders that I returned. When I dropped them off at *** and they were scanned in I received my refund. These returns were refunded, but not completed. Months later I have been recharged for these items with them stating they never received them, when clearly they were scanned in at *** which prompted my refund and shows the item in transit. We buy a lot through Amazon and also have returns. Most returns have been completed, but a handful have not and I have been recharged. I reached out to customer service a couple times over the past couple days in regards to this. This last time, the gal I spoke with was abundantly rude and pretty much said I am responsible for the item being returned until they receive it and Amazon scans it in. I voiced I do not feel it is right that I am held responsible for the item once it is dropped off and scanned in at ***. There should be tracking for the packages on Amazons end to make sure it gets back to them. We went around and around about this issue with getting nowhere. I have wasted a lot of time trying to resolve this issue without any results. I am extremely disappointed in Amazon and for the way I was treated.
Business Response
Date: 04/04/2023
Hello,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the re-charge for your item Mrotrida Women's Fringe Hip Scarf Belts Belly Dance, CASDAN 6Pcs Spinner Rings Fidget Band Cool Stainless Steel Set and ANRABESS Women's Ruched Mini Dress
I apologies for the inconvenience that you have experienced in this case.
Upon checking I see that refund of $5.36 and $36.99 has been issued for CASDAN 6Pcs Spinner Rings Fidget Band Cool Stainless Steel Set and ANRABESS Women's Ruched Mini Dress on Monday, April 3, 2023
to your original payment method.

I've issued refund of $15.99 for Mrotrida Women's Fringe Hip Scarf Belts Belly to your original payment method. In most cases, once a refund has been submitted, the issuing bank will post it to the concerned account within 3-5 business days. This time frame may vary from one financial institution to another.

Your patience and understanding are greatly appreciated.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Pratap
Initial Complaint
Date:04/01/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I initially ordered a table from ******** That table was reported lost, so I ordered a different one from LOVEPEACECN on Amazon. After a couple days the ******* table showed up. And I tried to cancel the Amazon table and they wouldn't let me. The continued to ship it. And when I tried to return it they wouldn't pay for return shipping. So now I have this giant box sitting in my teeny tiny kitchen walkway and I lost $180. As a single mom of 3 kids this loss is huge. I don't have $400 to pay for return shipping. I have tried to sell it and no one else wants it either. I'm extremely upset about this and I don't know what to do to get my money back.
Business Response
Date: 04/04/2023
Hello,

A full refund for the claim amount was issued to the payment method used to place order 113-3412650-6615402.

Sincerely,
Initial Complaint
Date:04/01/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
After a very long and infuriating conversation with an employee in the "warranty department", it's now been discovered that Amazon did not uphold their warranty on an "Echo Show 5" I purchased and died within a few months. Instead of fixing my device or replacing, they opted to refund me for the purchase and even went as far to take out numerous fees. Not only do I not have my device back, I am out more money to pay for fees that I did not agree to.
Business Response
Date: 05/25/2023
Hello ****,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see the concern you have shared with reference the purchase of your "Echo Show 5" and have looked into the return / refund on the device. We regret any aggravation or misunderstanding on this issue.

In this case, I see a full refund was issued on Saturday, March 25, 2023. I also do not see any additional charges or fees on this device or account as a result of your purchase, and am perplexed with the information you have shared.

I would request you to share more details on the charges you are referring to to see if they are related to the issue in question.

I assure you that we would be glad to review and assist. Please feel free to contact us directly by replying to bbb @amazon.com if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com ****************

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