Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Amazon.com

  202 Westlake Ave N Ste 2 Seattle, WA 98109-5264

  
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  Amazon.com

  3680 Langley Dr Hebron, KY 41048-9135

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  Amazon.com

  1155 Worldwide Blvd Hebron, KY 41048-8648

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  Amazon Fulfillment Center

  3350 Laurel Ridge Ave Ruskin, FL 33570-5526

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  Amazon.com

  3837 Bay Lake Trl Ste 115 N Las Vegas, NV 89030-4449

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/01/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ORDER # ***-2045570-0691462: I ordered an apple watch from Amazon and this came as open-box. The return window was until Feb 1st 2023. I returned the Apple Watch on Jan 17 23 & it arrived at the Amazon warehouse on Jan 26th. Attaching the shipping details showing the tracking information and RMA and timelines. Since then I have been following for my refund. I contacted customer service almost every week/2 weeks to ask for a refund. Every time i was told that they received the item and the return center was processing the return. Sometimes it takes upto 60 days to process the returns & to contact after March 23rd if the refund has not been received. I contacted them On 3/31, I contacted customer service via chat again and this time I was told I didn't return the item. I thought this particular customer service rep probably was ignorant and i asked to talk to a supervisor. He also repeated the same thing and i was so ****** of. Then, in the evening, to try my luck, i again contacted customer service by phone and somebody spoke to me saying that they found the item but he needs to transfer it to somebody who can handle the refund because so much delay has happened. The next guy asked me when I returned the item. I was so frustrated by then, I chose not to provide the information and let him find it.After a while he came back and said he sees it has been delivered but the return center has not received it. At that point, I knew it was going to be a long battle.Amazon customer service was the best but now it has gone terrible. I am deciding to end my prime membership after this and lodge a small court complaint.

  Business Response

  Date: 04/02/2023

  Hello *****,
  
  I am ***********;from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
  
  I'm sorry for the inconvenience caused with the return of the item from the order #***-2045570-0691462.
  
  I've reviewed the details of the account and can confirm that the correct information was provided on the issue.
  
  Once the carrier has received your return package, it takes a while to arrive at our *************** In most situations, returns are processed by Amazon in 14 days. In some situations, it may take up to 60 days to be processed. This additional time allows our ************** to find and process the item.
         
  If you haven't been issued a refund even after the 60 days from the date of return, we recommend that you reach out to the carrier that you used to return the item to Amazon.
  
  Without the item being received and return processed, a refund can't be issued on the order.
  
  Thank you for your understanding. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

  Regards,
  
  ****** K
  Amazon.com
  ***********************************

  Customer Answer

  Date: 04/02/2023

   
  Complaint: 19883136
  
  I am rejecting this response because: The carrier tracking information shows that the item was delivered at the destination. I did attach the carrier tracking information earlier.

  If the item was not received, then why customer service folks have been incorrectly telling me that item has been received. Not one but at least 3 of the customer service guys did confirm that the item has been received. Look at the customer service chats that I attached earlier.

  & why I need to contact the carrier why not amazon? You guys caused this much delay and now after 60 days.

   

  The attachments I added earlier clearly tells the story. Amazon provided me a personalized return label
  ******************************************************

  which for some reason didn't reflect in the website.

   

  I did send back using that label and I can see clearly that the item has been delivered

  *************************************************************

   

  *** tracking page also shows that the item has been received.

  **************************************************************************************************

  Above page also has proof of delivery. Proof of delivery attached here as well.

   

  This clearly indicates that I and *** did our part clearly however Amazon willfully avoiding the refund. If this is not sorted at BBB level, I will approach the court. It's not about the money anymore. It's about the time and effort I had put. I am considering cancelling my prime account and not ordering any single item from Amazon anymore.

   

   

   

  Sincerely,
  
  Kanhu Badtia

• Initial Complaint

  Date:04/01/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a beginners electric guitar and amp for my son for Christmas 2022, along with a production replacement plan through Asurion (through Amazon), to ensure the item would be covered if there were any issues or accidents. Less than a week after Christmas, a piece popped off of the guitar, which caused strings to pop off as well. I contacted ******* to have the item fixed or exchanged, but they informed me that the item was still under manufacture warranty and said to contact the seller. I reached out to Amazon and they contacted the third party seller. The seller didnt respond the first time, so a week later I contacted Amazon again. I was told at that time, BY AMAZON, that the product could not be exchanged, they would have to issue a refund and I would receive it within 5-7 days. Over a week later, I repeated the entire process over again! I was told the same exact thing. A week later, no refund! 3 or 4 more times these steps were repeated. The seller reached out twice asking me to send a video. Then, said it wasnt received, but offered a $28 refund (which is nowhere close to what I paid for the item). I then filed a claim with Amazon and the seller contacted me once again, saying they would refund the amount in full, ONLY if I retracted my claim. I reported the seller to Amazon and then Amazon refused to refund or exchange the item.

  Business Response

  Date: 04/03/2023

   

  Hello,

  We have reviewed the issue filed for the Order 112-6096773-8688215 and noticed that the Buyer received a damaged item.

  Buyer failed to report the issue within the return window and per policy, the A to Z Guarantee Claim was denied. Buyer are required to report an issue pertaining to the item received, within the return time frame to be eligible for  refund.

  However, we have issued a full refund to the Buyer in the original payment on 4/3/2023. 

  -- Refund Date: 4/3/2023

  -- Refund Amount: $114.47

  In summary, Buyer has been refunded for the order. 

• Initial Complaint

  Date:04/01/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We're sorry for the additional delay. If you prefer not to wait for this package, you can request a refund. And when I push the button to get a refund I wait have to will tomorrow. They will not try and figure out what happen to the package I just want a refund on acct number # *******************. I'm tired of waiting knowing that it will never come. Amazon will not even check to warehouse to see if it's there at all. No more games. No more waiting because to amazon it's not about the customer it's about keeping the money.

  Business Response

  Date: 04/02/2023

  Hello ***,
  
  I am Srujan from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
  
  I'm sorry for the inconvenience caused with the delivery of the order #***-5469436-7109830 that isn't delivered as scheduled.
  
  I've reviewed the details of the order and see that a full refund on the order was processed already on April 1, 2023.
  
  You'll see this refund to your card for $6.51 in the next 3-5 business days.You can view the status of your refund in Your Account here:
  
  ***********************************************************************************
  
  Since the order was partially paid for by a gift card, $69.60 was returned to your gift card balance. These funds will be automatically applied to your next order. You can view your gift card balance and activity here:
  
  *************************************************
  
  I hope this helps! Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

  Regards,
  
  ****** K
  Amazon.com
  ***********************************
  

• Initial Complaint

  Date:04/01/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ONLY SENIOR AMAZON LEADERSHIP TEAM SHOULD ANSWER THIS NO ONE ELSE OK. Need two things to be well explained by Amazon executive leadership team (who directly works for ****) to me. First what is the risk of loss policy which one of the foolish executive which Amazon has hired from some illiterate underdeveloped country is trying to send as a pre-drafted message to make the issue even more worse ok. (2) for order number 113-4475056-5085022. send me the detailed and very much elaborative proof of what research and so-called investigation which you guys have done regarding my non-receipt of the order ok. And what was the most irating thing here was that those illeterate countrys some poorly educated executives are trying to make a joke of a customer. I am going to raise a legal harassment complain as well against such executives which Amazon hires who intentionally make a mock of a customer and giving them fake assurances of refund and then send a f** predrafted message rejecting the refund. Is this a joke? Ofcourse not. Check the delivery image which clearly states that there are two parcels received (1) one was my babys shampoos replacement order and the (2) second one was the unisex track pants. Now after this happened I reached out to customer support like 4 times and everytime they said ok we can refund this to your gift card balance and now few minutes back I am getting an email from some foolish countrys executive ***** who wants to explain me the fu** risk of loss. I want ***** team to deeply look at such blunders which your again and again mentioning poorly assigned resources which you guys have hired ok. So for a mere ***** dollar product I am not going to pretend that it hasnt been received ok. I want a return apology from the most senior customer care manager because this is going to be considered as an offence and an intentional insult for an assault. @jeffs team thats not how Amazon treats the customers. Most frustrating blunder I have come

  Business Response

  Date: 04/14/2023

  Hello *****,
  
  I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I'm sorry your order wasn't delivered even though the tracking shows delivered.
  
  Also I understand your concern with our customer service which operates globally and the risk of loss which is already outlined in our help pages. 
  
  We are the only team which is authorized to respond to your complaint. We are unable to transfer this to any other department.
  
  Firstly, as our colleague in customer service department promised, I've issued refund for both the orders which shipped together. You will see the refund in the original payment method within 5  business days.
  
  Order ID: ******************* $26.46
  Order ID: ******************* $2.15
  
  Amazon.com currently has customer service centers in North America, South *******, Ireland, *******, *****, ***************, *****, *******, *******, and ************. Every one of ** are well equipped to help you with any concern you have with the orders.
  
  The risk of loss is mentioned in the help pages : ************************************************************************************
  
  Although we cant provide you with a phone number, you can reach *******************, our CEO, via his e-mail address: *******************************.
  
  Or, you may send him mail to this address:
  
  *******************
  
  Amazon.com
  
  P.O Box 81226
  
  *******, ** 98108-1226
  
  Please feel free to contact ** directly by replying to *********************************************** if we can be of further assistance.
  
  We look forward to see you soon.
  
  Regards,
  Praveen M
  Amazon.com
  ***********************************

• Initial Complaint

  Date:03/31/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date:Mar 3, 2023 Order#***-4129485-5628259 Amount:$254.33 I purchased a pair of air pod pro gen 2 I opted to return the item due to me no longer needing the item i returned the item via ups(tracking#1Z1V17R52623034374) pickup The item was delivered to Amazon on 03/09/2023 I waited a period of 27 day days to receive my refund to only be told that they received a pair of apple air pod Pro gen 2 but where not the ones they sent i wrote them to tell them that there was indeed a mix up and. Definitely a mistake in there receiving/return center because i without a doubt absolutely sent back what I received now theyre telling me they they have disposed of the item so now im not only out $254.33 i am also out of the Air pods this seems so shady and wrong and i would like to either have the product or item returned i pay for these why am i being treated this way

  Business Response

  Date: 04/03/2023

  Hello ****,
  
  I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message. 
  
  I've reviewed the complaint and understand your concern regarding the refund for the returned item Apple AirPods Pro (2nd Generation) Wireless Earbuds, Up to 2X More Active Noise Cancelling, Adaptive Transparency, Personalized Spatial Audio, MagSafe.
  
  I apologize for the inconvenience that you have experienced in this case.
  
  A careful review of your account reflects that the correct information has already been provided.
  
  It appears we received incorrect item instead of the correct item, in your return of order #***-4129485-5628259.
  
  We've disposed of this item and can't return it to you. Per Amazon's return policy, Amazon doesn't store mistakenly sent items, and no compensation is provided for incorrect items sent to Amazon.
  
  The return window for item expired. At this time, we're no longer able to accept the return of the correct item. Please see the following Help page for more information about returns and refunds:
  
  ***************************************************************************************
  
  Thank you for your patience and understanding.
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.
  
  Regards,
  Pratap

  Customer Answer

  Date: 04/03/2023

   
  Complaint: 19882578
  
  I am rejecting this response because:I absolutely sent the same exact Item that was sent to me you definitely have a problem or mistake in your reception/return center and this is definitely not my fault i should not have suffer and lose my money/item due to incompetence and or mistakes made by the amazon return center please fix this 
  
  Sincerely,
  
  *****************

• Initial Complaint

  Date:03/31/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order with amazon.com. Order number#***-8277495-9680235. Was left at wrong apartment. I called Amazon customer service to tell them. They told me that I had to wait 24 hours before they could do anything. I called back and was told that there was nothing that they could do. No refund or replacement. So I paid for nothing. I need a better resolution to issue. All other orders that I or my friend at address have never had a problem with delivery. They emailed me after the phone call to tell me that they are not liable for the shipping carrier does.

  Business Response

  Date: 04/05/2023

  Hello *****,
  
  I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I'm sorry for the trouble you had with the order.
  
  I've issued a full refund of $29.20 to your payment card. You will see the refund in 5 business days.
  
  Further we've also forwarded the feedback to the concerned team so that they can work on future deliveries.
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
  
  We look forward to see you soon.
  
  Regards,
  Praveen M
  Amazon.com.
  ***********************************

• Initial Complaint

  Date:03/31/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a ********* remote from Amazon and the remote did'nt work. I returned it on Jan. 30,2023 tracking no.#D23fWgJgRRMA, order #***-1900994-5031419 for another one. They sent me another *********stick with remote and few days later that did'nt work so I purchased one from Best BUY store and returned the one from Amazon requesting a refund on Feb.18,2023, order#1ZW46U730714096633. When I called about the refund I was told the refund was in process and never received one. I called again at a later date and was told that they see the process in the system and had to wait on refund which I still have'nt received. I contacted Amazon again and now being told i have two accounts but they can't explain why I have two accounts when i omly have one account in my name & address. I gave them the information of the order and tracking # which items where returned but the keep giving me the run a round about my refund.

  Business Response

  Date: 04/12/2023

  Hello *****,
  
  I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
  
  I am so sorry to hear of the issue you have shared with us regarding the ********* remote.
  
  Upon reviewing I see that the Order ID: *******************, the return mailing label and the *** tracking number that you have shared are not linked to this order. The order ID that you have mentioned was returned and refunded as of 11/05/2022, in the amount of $43.29 via Gift Card the customer has already used.
  
  The return mailing label ID ************ that you have shared is not linked to any of the orders on your account.
  
  The order id, return mailing label ID and tracking number are all related to different orders.
  
  Upon checking I see that refund of $43.29 which was issued on the order 114-1900994-5031419 was used for placing the two orders 114-8373702-3938647 and 114-0343705-8409052.
  
  The order that you have mentioned was returned in January. With the limited info we have there is no way to locate the order in question. Please provide the additional information in order for us to locate the order.
  
  We look forward to hearing from you soon.
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.
  
  Regards,
  Pratap

  Customer Answer

  Date: 04/13/2023

   
  Complaint: 19882125
  
  I am rejecting this response because I provided them with two tracking slips which should contain the items in question that I returned. I don"t know why they can"t find the orders and when I talk to the guy on the phone they said my refund was in process and now it"s a mistake someone made in their system. 
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:03/31/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife and I ordered a figurine set, order #***-1524007-0859446 for our child's birthday from her abuelos. She has been asking for it nonstop. We made sure to get prime delivery and were surprised when it didn't come. We checked the app and had a notice on 3/30 that *** had a delivery failure saying no one answered the door. We called amazon and got on a joint call with an amazon rep and *** rep. I explained that we both work from home and no one had knocked, there was no sticker for delivery failure, it's a box of plastic, just leave it. I was assured it would be sent for redelivery and would arrive and be left today, 3/31. Instead we got another notice of a delivery failure and were told it was being returned, though we did not ask for that.

  Business Response

  Date: 04/02/2023

  Hello,
  
  I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message. 
  
  I've reviewed the complaint and understand your concern that you did not receive the order Disney Pixar Turning Red Deluxe Figure Play Set. 
  
  I apologies for the inconvenience that you have experienced in this case.
  
  Upon checking I see that you've placed an order for the item which is sold by a third party seller on our website. Items sold and shipped by a third party sellers do not qualify for Prime shipping.
  
  To help you with this I've contacted the seller and asked them to issue the refund for this item. Please give sellers two business days to respond with the way forward. When they reply, you can respond directly to their e-mail.
  
  Your patience and understanding are greatly appreciated.
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.
  
  Regards,
  Pratap

  Customer Answer

  Date: 04/03/2023

   
  Complaint: 19881975
  
  I am rejecting this response because: while the package eventually came, it was due to my effort and not Amazon. The amount of time I spent resolving this issue is worthy of compensation, and not of some excuse about third party sellers. You host those sellers on your platform, this is amazons responsibility. 
  
  Sincerely,
  
  ***************************************

• Initial Complaint

  Date:03/31/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered item from Amazon and item states "ships from Amazon". I live very remote and **** does not recognize my address. **** does not deliver to me, but *** and ***** will. Stated in shipping address "Not a Surepost Address" yet still mailed via *** Surepost. Have contacted Amazon multiple times and told they cannot make a profile note to not ship via *** Surepost. This package will not get delivered if continuing to be shipped via Surepost.

  Business Response

  Date: 04/02/2023

  Hello,
  
  I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message. 
  
  I've reviewed the complaint and understand your concern regarding the UPS Surepost carrier for the Order ID: *******************.
  
  We are unable to choose a carrier as it is assigned from the *********** center depending upon your shipping location.
  
  I'll surely take this as a feedback from you and will forward it to the appropriate team for further review on it. 
  
  Your patience and understanding are greatly appreciated.
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.
  
  Regards,
  Pratap

  Customer Answer

  Date: 04/25/2023

  I am emailing in regards to case 19881838.

   

  I do not accept the explanation from the business. My address specifically states I am not a SurePost address so the company is blatantly not shipping to the correct address. They are not fulfilling their obligation as a seller.

   

  I have had many shipments from other companies and Amazon themselves that deliver to the correct address. The fact that some fulfillment centers ship correctly and others do not so there is no consistency with their QA department.

   

  *********

• Initial Complaint

  Date:03/31/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1. On march 17 2023 I purchased and received a shipment from Amazon that I purchased off their website for an Xbox 360 with a 250 GB hard drive. The bundle included to Xbox 360 games with it, and the wiring for the system. When I received the system by attempted to turn it on and use it, but the system stated there was no hard drive which the seller falsely advertised on Amazon. This was a third-party seller on Amazons platform. I requested a refund and returned from Amazon and Amazon approved it. A few days later. Bye packaged the system with the two games and mailed it back to Amazon via *** which I have the tracking number. Amazon received it and issued a refund, but charged me a restocking fee. I then contacted the seller and Amazon to state that they should not have taken a restocking fee because the product was falsely advertised and thats why I was returning it. I did not receive the same product that was advertised. I then contacted Amazon about them, charging me the restocking fee of almost $30 the third-party seller on Amazon told them that I did not return one of the games which was untrue. I sent back everything that the seller had shipped to me. I am unable to resolve the issue with Amazon, so I am filing a complaint with the BBB.

  Business Response

  Date: 04/03/2023

  Hello,
  
  A full refund for the order amount was issued to the payment method used to place order 113-1551007-1622615.
  
  Sincerely,