Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,848 total complaints in the last 3 years.
21,993 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/01/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 3/21, I subscribed to Amazon Prime to make an expedited order I needed by the end of the week. Amazon sent me used items instead of the new items I requested. I created a replacement order which the website stated multiple times would arrive by Saturday, 3/25. I received an email confirmation stating the estimated date of 3/25. On 3/25, I received a new email from Amazon stating the delivery date was scheduled for Sunday 3/26. No delay email was sent prior and the email did not state there was any delay. Since this would not meet my deadline, I needed to cancel, but Amazon makes it nearly impossible to cancel orders.For the next week, I made several orders trying to rectify this situation and have either received more used goods sold as new or they were marked undeliverable in transit and returned. Of the 12 items I ordered, only 3 arrived on time and in new condition.Due to Amazon failing to honor the advertised terms of the Amazon Prime subscription, I requested the subscription be canceled and the cost refunded as I did not use any other feature of the subscription outside of expedited shipping. Amazon offered to terminate the subscription immediately but refused the refund.I have not used the subscription in any way since requesting refund and don't plan on using it for the duration. I would like Amazon to refund the subscription.
Business Response
Date: 04/02/2023
Hello ******,

I am ***********;from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I sincerely apologize for the inconvenience caused with the delivery service provided by our logistics. At Amazon, we pride ourselves in being the worlds most customer-centric company. Regrettably, our delivery partner didnt meet that standard.

We consider deliveries made by Amazon to be a vital portion of our business, and handle this type of feedback seriously. Ive provided the details you shared with our ******** Service Provider for immediate improvement.

I've reviewed the details of the subscription and checked for the option to cancel with the refund. However, as the items ordered were shipped with the expedited shipping, the option to refund the subscription isn't available for us on the account.

If you still want to claim the option of refund, I request you to reply to our email correspondence dated: March 29, 2023 with the subject line "A Message from Amazon.com Executive Customer Relations".
Thank you for your understanding. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,

****** K
Amazon.com
***********************************
Customer Answer
Date: 04/05/2023

Complaint: 19884058

I am rejecting this response because: I responded to the email dated March 29 as instructed. After 24 hours, I did not receive a response despite their automated email stating I would hear back within 6 hours.

Sincerely,

*********************
Business Response
Date: 04/07/2023
Hello ******,

I am ***********;from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I understand that you have replied to the email dated March 29, 2023 but haven't received a response yet. I'm sorry for the inconvenience caused with this.

In this case, as the option to cancel the Prime with a refund isn't available. As an alternative to help you with this, we can apply a $15 gift card balance to your account.

Kindly reply to this email if you would like to get the $15 gift card balance applied to your account. This gift card can be used on your future purchases and don't have any expiry date.

We look forward for your response!
Regards,

****** K
Amazon.com
*****************************
Customer Answer
Date: 04/10/2023

Complaint: 19884058

I am rejecting this response because: Amazon is refusing refund of Prime for reasons other than what this complaint is about. I'm not requesting a refund because I couldn't use the Prime subscription. I'm requesting a refund because Amazon repeatedly failed to provide the benefits of the subscription that I paid for. Amazon keeps rejecting my refund request choosing to focus on my actions and ignoring their failures. I don't know how I would be able to evaluate the service is bad without using it first, so their response makes no sense to me.
That said, I'm not interested in a gift card credit because that is just a way to force me to give them more money since I'd have to place an order for more than the amount of the gift card, while simultaneously allowing Amazon to incur less financial responsibility since their actual cost of whatever I buy is much lower than the value of the gift card. Basically, a win-win for Amazon.
Ultimately, my initial complaint isn't resolved so I'd still be stuck with this Prime subscription that Amazon can't/won't honor. What good is a credit if I keep receiving used items sold as new and after the estimated 2 day delivery?
I do not accept response that does not address my initial complaint.

Sincerely,

*********************
Initial Complaint
Date:04/01/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have purchased season 2 of the tv show ghost 1. I am unable to play season 2 episode 18 it is telling me to subscribe this episode was realsed 29march 2023 and today is 3 days later 01 april 2023 2. this is my 2nd bbb concerning this issue; a. I emailed ******** from the first bbb complaint about this issue and he told me to email him back if i had any more problems after fixing the 1st time.. As of today I have not heard from *****************3. today 01 april *********************************** at which time I was placed on hold for over 4 minutes and then hung up on me and NOBODY CALLED ME BACK 4. While on hold today I made a video of customer service HANGING UP ON ME I want what I pd for I want season 2 episode 18 because I BOUGHT IT BUT I AM BEING DENIED MY PURCHASE AND BEING TOLD I MUST SUBSCRIBE TO WATCH
Business Response
Date: 04/23/2023
Hello,

I am *********************** from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with episode 18 and future episodes of Ghost season 2.

I've reported this issue to our technical team, and they're working on taking care of it.

Situations such as these are rare, and our goal is to help resolve any problems you encounter as quickly as possible.

We apologize for the inconvenience, and appreciate your patience.

Regards,

Mahesh. *****
Amazon.com
www.amazon.com
Initial Complaint
Date:04/01/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I returned a few items to Amazon that didn't work out. I received an email from Amazon stating that my return couldn't be processed. I contacted Amazon and informed them that although I had a new card the return can still be processed to the same bank account. I was told that the billing team would have to process the refund to another card and I would receive an email in 1-2 business days. My return was processed 03/27/2023. It is now 04/01/2023 and I haven't heard from the billing team. Amazon has even cancelled one of the returns and I no longer have the item as I returned it. There nothing in the return policy that states the customer can't apply the refund to a different card., and is so there would be a delay In processing refunds. I requested the return policy about apply refunds to a different card and there was nothing there. I have a total of five refunds totaling over $200 that's just sitting. I would like my money back manually applied to the other payment method I have on file since Amazon is having a hard time returning it to the original bank. I was told by Amazon to reply to an email in regards to how I want my refund, I replied and was sent an automated message saying I couldn't respond the the email because it doesn't accept incoming messages
Business Response
Date: 04/02/2023
Hello ********,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see the concern you have shared with us regarding the failed refunds on the orders and have researched the issue in detail. I was able to locate the orders and see the refund was refused by the card issuer.

Usually, in case a card has been replaced, the refund goes to the replacement card but I am unable to determine the cause for the refusal. The decline reason code showed that the account was closed, and the refund was "Hard Declined". I would refer you to the bank for assistance.

Owing to banking requirements and restrictions, we would not be able to issue a refund to an entirely different card than the one used to originally pay for an order.

The response you received was correct, as the team indicated. You have a choice of requesting a check to be mailed to you or a gift card balance to be issued to your account.

You could reply to the email that was shared with you on Thursday, March 30, 2023 at 4:59 AM (PDT) from ****************************************** titled "Refund on order 112-5928590-6545847" sharing the 4 full order numbers with your refund preference. You could then use the check towards the account of your choice.

For the record, gift card balances do not expire and can be used as a payment method for mostly all purchases from your Amazon account, with a few restrictions. To learn more about using your gift card, visit our Help pages:
************************************************;

I hope this helps.

Regards,
Raman R.
Amazon.com ****************
Customer Answer
Date: 04/06/2023

Complaint: 19883991

I am rejecting this response because:

its now 04/05/2023 and I haven't received my refund. I was told if I provide the new card number attached to the bank account my refund would be processed to my card. I called in after waiting several days for my refund to my new card and was told I couldn't have the refund issued to my new card on the same account. I was told I would receive an email from billing. Nothing from billing. I was told I would receive a paper check, no paper check has been issued. I don't want an Amazon gift card and plan on deleting my Amazon account after this. I just want my money back. Items I returned are now showing up as not returned. I want my money back. Billing keeps trying to return the money to the card ending in ****. Why if I've already updated my account with the new card?

Sincerely,

*********************************
Initial Complaint
Date:04/01/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order online on 3-19-23 order# ***-0983308-1555449 totaling $41.80 for a total of 20 10.0oz bundle pack of Lush Downy Unstoppables (I will include the screenshots). Unfortunately I only received 1, so when I called Amazon and they said they only see 5 total. I told them thats incorrect it should be a total of 20 and I told them I took a screenshot. This is false advertising and very misleading. I asked for a refund yesterday and the Amazon representative stated since my other 4 had not shipped she would do the cancellation for a refund. Unfortunately the cancellation didnt happen instead I got an email from Amazon stating they cant cancel it because it was shipping soon, which means it had not shipped yet so it shouldve been cancelled so I can get my full refund of $41.80. I called Amazon back today 4-1-23 and a representative name **** answered and she kept me on hold for a very long time and she wasnt helpful at all so I asked to speak to a supervisor and she would let me speak to a supervisor to get this resolved so I told her Ill have to write to you all the BBB and she could careless, this isnt how Amazon should be treating they loyal customers, because I shop a lot with them with additional orders on the way now. **** need some additional customer service training because no customer should be left on hold for a long time and no customer should have to write the ******************** for assistance when Amazon customer service should be able to help and resolve the issues. Also Amazon need to get with this seller and tell them to honor what they post for sale and stop deceiving people thats not good business. Now I am being inconvenienced by calling Amazon a number of times about this and to have nothing done. Plus its an inconvenience to have to write the BBB and wait the process it takes to get this resolved. From this point Ill think twice before placing any future orders especially since they customer service representatives arent helpful.
Business Response
Date: 04/13/2023
Hello *****,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

I've forwarded the feedback to the concerned team for future improvements. However, I would like to confirm that a full refund has already been issued for the order. You should be able to see the refund by now.

Once processed, you'll also be able to see the refund request here:

***********************************************************************************

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
***********************************
Customer Answer
Date: 04/13/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:04/01/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Order# ***-9404700-2072210 Schwinn SCHWINN Fitness 411 Compact Elliptical Machine $549 and ***-4532764-8171449 delivery/assembly $59.99. I ordered a NEW elliptical machine. I took a full day off work, spent 3 hours waiting (due to mandatory waiting window) and Amazon driver showed up with a USED/REPACKAGED elliptical machine. I refused the delivery and he stated I'd be refunded. I contacted Amazon via online chat, and explained that I took an entire day off work and I was sent the wrong item, I should be offered some kind of discount now that I have to wait SEVEN DAYS for a refund to process, plus time spent waiting, only to be advised I must order the item again and go through this entire thing again, taking yet another day off work. The person on the chat told me he couldn't do anything, I said that wasn't helpful and his response was to END THE ***** Absolutely unprofessional. Someone was supposed to email me within 24 hours, no one has reached out to me at all. As of today, my order shows as open on Amazon and the refund clock has not even begun! Due to the atrocious customer service, I would appreciate someone contacting me to FIX THIS issue. At the VERY LEAST, I should be able to order the CORRECT (NEW) item and have the delivery/set up included FREE!!
Business Response
Date: 04/02/2023
Hello ********,

I am ***********;from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm sorry that your package didn't arrive. It looks like your package was marked as undeliverable and will be returned to an Amazon *************** It's important for us to understand how situations such as this directly impacts our customers, and we're grateful for the time you took to share these details. I'll definitely forward the details to our logistics team as a strong feedback.

In most situations, undelivered packages are processed by Amazon in 14 days, but they can take up to 30 days to be processed. Once the item has been successfully processed at our *************** you'll receive an email confirming the return and refund. In most cases, once a refund has been submitted, your bank will post it to your account within 3-5 business days.

Further, we won't be able to offer shipping/assembly free of cost on the re-order placed for the item.

If you haven't been issued a refund after 30 days, we recommend that you reach out to the carrier.

Thank you for your understanding. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,

****** K
Amazon.com
***********************************
Customer Answer
Date: 04/02/2023

Complaint: 19883832

I am rejecting this response because:
This did not address the actual issue at all. I specified that I ordered a *NEW* item, but Amazon delivered a *USED* item so I refused the delivery. There was no return to be made, as the delivery was never completed and therefore, the $549 should NEVER have been charged to my credit card. Further, it's absolutely unacceptable to wait up to 30 days for this to be rectified. I took an entire day off work due to your requirement of a 3 hour waiting window, for absolutely no reason. The fact you refuse to offer ANY compensation for my issue is appalling, quite frankly. Especially after I not only received the wrong item after waiting a week for it to arrive, but your customer service/chat agent ended the chat immediately after I said I was not satisfied with the suggestion they made that "someone would contact me within 24 hours" and NO ONE HAS REACHED OUT AT ALL. This issue is bigger than simply being out $500++ on my credit card for a month! I've been an Amazon customer for over 15 years and quite frankly, I'm debating whether or not I'll continue to be if this is how you treat customers.

Sincerely,

*************************
Initial Complaint
Date:04/01/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a pool cleaner on march 18th. i found out they used a back up method of a credit card that is not mine. it belongs to company i work for. i didn't even know they had a back up payment method. if i purchase something and i have no funds, cancel order!anyhow they told me i would have to return item if I wanted a refund on that card. i returned item on march 24. the same day it was delivered. i still have not received the refund!!!i have called twice and they keep playing games with me. tracking# 1Z9E78519018853495 ORDER# 113-0617303-9022616 WHEN I LOOK UP THE TRACKING INFO. ON *** IT SAYS 'IT IS STILL IN TRASIT"When i call Amazon, they tell me they did receive it and now i have to wait 30 days for a refund??????totally unacceptable. i could have bought item at a store and would have gotten a refund right away!what has happened to Amazon and the customer service they have stood for???
Business Response
Date: 04/03/2023
Hello *****,

I am ***********;from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I understand that your order #***-0617303-9022616 was charged on your back up payment method and have returned the item for a refund but the refund isn't processed yet. I'm sorry for the inconvenience caused with this.

I've reviewed the details of the order and see that the return isn't received yet at our returns center. You can track your return from the link provided below:

*************************************************************

Once the carrier has received your package, it can take up to two weeks for us to receive and process your return. Check on the status of your return by visiting:

**********************************************************

You can find information about returns and refunds by visiting: *******************************************

Further, with regards to the back payment method used on the order, we were unable to charge your selected payment method for order. To prevent any delays in processing and shipping your order, the charge was applied to the backup payment method we have on file for you.

To manage your backup payment methods, visit your Amazon Wallet (*************************************), click "Manage backup payment method settings" and update your preferences.

Turning this feature off prevents orders and subscriptions from using a backup payment method and may cause service and delivery interruptions if your selected payment method fails.

I hope this helps! Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,

****** K
Amazon.com
***********************************
Initial Complaint
Date:04/01/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Automatically charged me for a subscription, and instead of notifying me that they my primary payment method didn't work, they took money from an account that didn't have enough money in it to pay for the subscription, and as a result this account was overdrawn and my accounts with this bank are now closed, and I may not be able to open new ones.
Business Response
Date: 04/03/2023
Hello *****,

I am ***********;from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I understand that you were charged for a subscription from your back up payment method that resulted in overdraft fee. I'm sorry for the inconvenience caused with this.

I've reviewed the details of your account and see multiple subscriptions on your account. Further, we are unable to review the attachment provided in your complaint.

In this case, I request you to please reply to this email with the subscription details or the charge details to review and further assist you.

Rest assured, once we receive the complete information we will address the issue as soon as possible.

With regards to notifying you before the due date of subscription, I'm sorry, subscriptions on are website will be automatically renews on the due date to ensure you have uninterrupted access to your benefits.

I hope this helps! Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,

****** K
Amazon.com
***********************************
Initial Complaint
Date:04/01/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Greetings,I am writing to appeal to the Better Business Bureau for assistance in removing a misleading and incorrect review on our product on Amazon. The review was posted by ************************* on the product B08VDRMGJP, and it reads as follows: "Open package. These were open when they arrived i really wanted to try them ,im afraid to purchase this same brand again." Link: ***************************************************************** company would like this review to be removed because it is not only factually incorrect but also damaging to our reputation. Our product is always supposed to be sealed, and the customer had no chance to try it due to the open package. The customer's review misleads potential buyers and goes against Amazon's policy on publishing reviews.Amazon guarantees the exchange of damaged products, as stated on the product page: "This item is non-returnable, but if the item arrives damaged or defective, you may request a refund or replacement." In this situation, the product not only arrived defective, as it was supposed to be sealed, but the customer was also unable to try it due to health and safety concerns. This was a rational decision on the customer's part.Our reputation has been affected, as potential customers may also decide not to make purchases and follow *************************' advice to buy from other brands due to the negative delivery experience. We use Amazon's fulfillment method, and the entire supply chain, from the warehouse to the customer, is under **********************'s responsibility. As the product's manufacturer, we supply sealed bottles and attach a live photo of the packaging to prove that the package was not damaged. The packaging should have a complete silicone transparent film, and the jar should be tightly covered with a protective foil valve. If these protective elements are missing, then the package has been damaged.We would like to draw your attention to the fact that in our category of products (supplements), returns are only pos
Business Response
Date: 04/02/2023
The product review will not be removed at this time. The review is about the item and it's condition. If you find a product review on Amazon that you think violates our posted guidelines, please use the Report abuse link that appears beneath the review to submit your report. For information about acceptable review content, please see our Community Guidelines:

************************************************************************************

If no Report abuse link is available, you may email community-****************************** specifying the location of the content and the reason you believe it violates these Guidelines.

For more information, search Seller Central Help for Customer Product Reviews.
The team that owns this feature is outside of Seller Support and does not use our case system, this case will appear closed in Seller Central. This team generally completes investigations within 48 to 72 hours, however, results of investigations are not shared.
Thank you for contacting Amazon Selling Partner Support.
Customer Answer
Date: 04/03/2023

Complaint: 19883713

I am rejecting this response because: Hello,

I would like to address BBB with a request to reconsider my appeal for the removal of a review that violates community guidelines. I strongly believe that the review at ********************************************************* for product B08VDRMGJP violates several points of the Community Guidelines, specifically: "We don't allow reviews or questions and answers that focus on: Product condition and damage" and "Shipping packaging."

In my appeal, I provided evidence that the product was shipped to the buyer in a used and damaged condition, which is a violation of consumer rights. I believe that all buyers should receive products in sealed packaging to ensure that they are new and unused. Due to the opened and damaged packaging, the buyer was not even able to properly assess the product. Additionally, other buyers reading this review may become uncertain about the quality of products and may refrain from making purchases.

I request the Escalation or Leadership team to join this case and help me achieve a fair resolution. I am confident that this review not only violates the rules of review publication, but also misleads readers with provided information. I hope for your support and assistance in this important matter.

*********************************
Initial Complaint
Date:04/01/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Product was not packed correctly from the warehouse.A leaking box was delivered, driver photographed leaking package, and placed it on a teak bench.Painted sidewalk and bricks are damaged.Destroyed a v - neck shirt Hands were exposed to tar.
Business Response
Date: 04/02/2023
Hello *******,

I am ***********;from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused with the delivery of the order #***-2258694-3365846.

I've reviewed the details of the order and see that our support team has already engaged our dedicated claims administrator, ARC, for investigation.

ARC will be your point of contact moving forward, as they are well-equipped to address any questions or concerns pertaining to your claim.

If you haven't receive any correspondence from our ARC team within 2-3 business days, I request you to kindly reach out to them directly at ************** with the ********* Number: AMZ2023215426

Business hours: 8:30 a.m. - 7 p.m. Eastern, Monday-Friday

I hope this helps! Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,

****** K
Amazon.com
***********************************
Initial Complaint
Date:04/01/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello Amazon Team. I'm contacting you with request to escalation of my business critical issue. Please note - Before contacting here, I tried to solve the issue with Amazon Support and Performace team in the case ID ***********. But no action was taken. Our brand's top ASIN- B0BDSM76W4 (best seller) was attacked by a competitor. They post negative 1-star and 2-star review ratings (WITH NO REVIEW TEXT), intending to damage our review rating. Abnormal high amount of negative ratings have appeared recently. Please investigate negative 1-star and 2-star ratings and buyer accounts who submited those ratings on our asin B0BDSM76W4 on the ** marketplace. Sincerly, ******************* | Small Blue Rabbit LLC | *******
Business Response
Date: 04/02/2023
Hello Small Blue Rabbit LLC,

Thank you for informing us that one or more of the customer reviews for Fastest WiFi Extender WiFi Booster may violate Amazon's Community Guidelines.

We will investigate your report and take the appropriate actions. While we cannot share any additional information about any actions we take, we appreciate your help in ensuring other customers are empowered to make informed purchase decisions with authentic customer reviews.

If you would like to learn more about Amazon's customer review policies, please see our Community Guidelines (*****************************************************************************).

Amazon Review Moderation team
Customer Answer
Date: 04/04/2023

Complaint: 19883354

I am rejecting this response because: our issue isn't been investigated properly. All negative hidden fraudlent ratings is still represented on the listin page. We would like to ask to escalation by amazon. thanks

Sincerely,

*******************

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Amazon.com is BBB Accredited.