Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,348 total complaints in the last 3 years.
21,738 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/02/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a set of coaster holders for 4" coasters and the item delivered is too small to hold 4" coasters. When attempting to return, I was told I had to pay a $7.99 fee for having it picked up, or I could bring it to a location several miles away. As I currently don't have a mean to get there, this is not an option. I explained it and the answer was that they provide a free return, I would just have to bring it to one of their locations. This is not what a "free return" is and not what is stated in the Amazon Primer agreement. Amazon changed this, so they don't have to pay for the pickup fees, but it is not what they sold/promised.This is for ORDER # ***-3763975-3189055, ordered 04-01-2023 for $16.74
Business Response
Date: 04/03/2023
Hello ***********************,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the return pickup charges.

I apologize for the inconvenience.

I've checked and see that the pickup for this item is chargeable and we are unable to make changes on it.

However, if you wish I can issue $8 refund to the gift card balance.

Please confirm and I'll get the amount added once the return is done.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
Arun

Amazon.com
***********************************
Customer Answer
Date: 04/03/2023

Complaint: 19886162

I am rejecting this response because:
Amazon is making up their own "rules", invalidating contractual obligations and advertisements about "free returns". I want this "rule", which I never accepted as a contract change, to be removed and the free pickup to be provided as it is stated in their Prime agreements and in their product sales websites.

Sincerely,

***********************
Initial Complaint
Date:04/02/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a camera on Feb. 10, 2023 on Amazon, the price was USD ****** and the parcel was delivered on Feb.17, 2023. But as I am an overseas customer from *****, I used a proxy service for delivery so I eventually received the camera on March 8, 2023 in *****. After opnening, I found out the battery and lid were missing, so I bought a battery and SD a card locally. Then on March 10, I found out the camera was dysfunctional, so I contacted the customer service and asked for an extension of the returning timeframe and I mailed the camera back to ******* on March 10, 2023. Amazon **************** told me they would help me with the extended returning time and *** would pick the camera up. In my perception the the Amazon **************** extended an addtional one month period for my returning time,so i did not notice the original returning time has been expired on March 18, 2023. I spent RMB 457 (circa USD 66) for freight from ***** to *******. The carema has been delivered at my proxy address in ******* on March 29, 2023 but the Amazon **************** told me that the return window was expired when I contacted them to ask *** to pick the package up for returning to Amazon. *** would not pick the camera up,they refused my requirements, so I cannot return the goods and get the original USD ****** refunded. It is quite frustrating, I purchased a damaged damaged camera from Amazon, I cannot get a good communication with their customer service. I am both angry and desperate with this matter. Please check all the details of the matter attached. Can you help me reach a reasonable agreement with Amazon and solve this matter? Could you help me ask Amazon ether to replace the damaged camera with a similar model or get all the expenses and freight charges back? The camera I originally received has no proper use as it is damaged.I hope this issue can be solved soon, with your benevolent assistance. I am looking forward to your reply.
Business Response
Date: 04/03/2023
Hello ****,

I am ***********;from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I understand that you want to return the item that was outside the return window. I'm sorry for the inconvenience caused with this.

On this occasion we can't accept this return because more than 30 days have passed since you received it.

Our 30-day returns guarantee states that, if for any reason you're unhappy with your purchase, you can return it for a refund if it's unopened, in its original condition, and is received back within 30 days of the date you received it.

Please see the following Help page for additional information about returns and refunds:

**************************************************************************************

We appreciate you for your understanding. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,

****** K
Amazon.com
***********************************
Customer Answer
Date: 04/04/2023

Complaint: 19885975

Thank you for your prompt reply but I do not accept this solution as there was an agreement between the Amazon **************** and me to extend the ****** returns. The camera was received dysfonctional and broken, this is why I return the item to you in the first place.
I offer the following resolution: can you have the actual camera I bought be repaired by the manufacturer and then send it back to me? This would be a reasonable solution.

Sincerely,

***************
Business Response
Date: 04/05/2023
Hello ****,

I am ***********;from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've checked the details of the order and can confirm that the information provided earlier is correct.

Based on the age of the order, we won't be able to accept the return. However, as an alternative, we recommend that you contact the manufacturer for any assistance with the item. We won't be able to get the item repaired by the manufacturer as that isn't an option available for us.

I realize you're upset, and I regret we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any additional insight or action on this matter.

We appreciate your business and hope to have the opportunity to serve you again in the future.
Regards,

****** K
Amazon.com
*****************************
Customer Answer
Date: 04/06/2023

Complaint: 19885975

I am rejecting this response because:
What if you buy something when you get it then find out it's dysfunctional but be refused to any offer,how do you feel that?What would you think/do ,in my situation?I wish you could still keep calm as an AI.
What I really regret the most is that Amazon is deeply stuck to its viewpoint and does not really open up to any compromise or any offer to make a win-win resolution between seller and buyer. Why have a conversation if we cannot discuss? Can you please open up and at least offer some compromise or some compensation, for example at least cover the shipping costs of the item I have already paid and i will pay in the future?

Thank you for a gesture of goodwill.

Sincerely,

***************
Initial Complaint
Date:04/02/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 12/16/22 I ordered item "2022 p 1 oz australian gold dragon bar gem uncirculated" I paid $2,306.73. I needed to return this item because it wasn't what I thought it was. I made the return with **** my return wasn't moving for a while so I asked both Amazon and *** what's going on. they had no answers for me. *** told me to make a claim on the package so that's what I did. *** later comes back and says we are sorry but we did lose your package and we approved the claim, all we need now is amazon to Sign the claim paperwork we sent them. amazon refuses to Sign the paperwork and keeps Telling me I can't get a refund because its been past 60 days. Whenever I try to explain its been longer then 60 days because it got lose and *** had to investigate it, amazon just ignores me and keeps saying "sorry its been 60 days we can't help you any further". the email in my Amazon is *********************** order number 111-0535544-3975414 *** tracking number 1Z9E80489039707641 I will be uploading screenshots of the claim paperwork from ***.
Business Response
Date: 04/03/2023
Hello ******,

I'm ***********;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand that you have returned the item from the order #***-0535544-3975414 but haven't received your refund yet. I'm sorry for the inconvenience caused with this.

Once the carrier has received your return package, it takes a while to arrive at our *************** In most situations, returns are processed by Amazon in 14 days. In some situations, it may take up to 60 days to be processed. This additional time allows our ************** to find and process the item.

If you haven't been issued a refund even after 60 days from the date of return, we recommend that you reach out to the carrier that you used to return the item to Amazon.

Without the return is received and processed at our returns center, we won't be able to refund the item.

Thank you for your understanding. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,

****** K
Amazon.com
***********************************
Customer Answer
Date: 04/03/2023

Complaint: 19885900

I am rejecting this response because:

Sincerely,

***************************
ups sent Amazon a check and Amazon wont pay me out for it.
Business Response
Date: 04/05/2023
Hello ****,

I am ***********;from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused with the return processing on the order #***-0535544-3975414.

I've reviewed the details of the order and see that the refund on the order was processed successfully on April 4, 2023 back to your payment method. You'll see this refund to your card in the next 3-5 business days.

You can view the status of your refund in Your Account here: ***********************************************************************************

I hope this helps! Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,

****** K
Amazon.com
***********************************
Customer Answer
Date: 04/06/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
Date:04/02/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On March 30, 2023 I spent $134.15 on Amazon.com and they didn't give me the whole order. I explained to them and my bank explained to them that I paid for the items. They promised me the missing items. Now they are saying they still didn't get there money and this is the fifth time they have done this to me. I want to be reimbursed the full $134.15 and the rest of the items they promised. This is stealing and I won't tolerate it.
Business Response
Date: 04/03/2023
Hello *******,

I'm Sandhya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint details and I'm sorry for the inconvenience you have experienced with your order processing.

Upon investigating, I can confirm that your order is on hold. Because we have not received a form of valid payment yet. We requested full sale amount authorization from your bank and the bank said "Hard decline".

Here are a few steps you can take:

-- Verify that the payment information for this order is correct (expiration date, billing address, etc.)
-- Contact your issuing bank
-- Change your payment method or reenter your credit card information using the following link: ***********************************************************************************

If payment is not received 3 days after being moved to this condition, it will be cancelled. For details, please refer to our Conditions of Use: **************************************************************************

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

Sandhya,
Amazon.com
***********************************
Customer Answer
Date: 04/15/2023

Complaint: 19885748

I am rejecting this response because:

On March 30 Amazon Marketing took $134.15. They only gave three items from the order. I called my bank yesterday and I called Amazon told me that they got the funds and they were going to ship the remainder of the items which they haven't. So they need to ship the rest of my items. I told you guys and they told you the are waiting on my card. They received my payment I want my stuff shipped.
Sincerely,

*******************
Business Response
Date: 04/18/2023
Hello *******,

I'm Sandhya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for writing back to us.

Upon checking, I can confirm that your payment verified and only few items delivered. You have been charged for only $80.96 for the order. Below are the list of items cancelled:

1. ******** * 3 Books
2. Malevolent: Book I: The Dark Entity

You can also check the same details through your Amazon account.

If you are seeing card authorization charge for whole amount $134.15, you can contact your bank to ask how long they hold authorizations. Some banks may hold funds in your account for these authorizations even if the order is canceled. The authorization should be removed from your statement soon.

We appreciate you bringing this to our attention.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

Sandhya,
Amazon.com
***********************************
Initial Complaint
Date:04/02/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My account on Amazon was blocked from leaving reviews. I had zero chance to explain the legitimacy of my reviews as I bought a lot for my wedding. I contacted them at least 3 times electronically and waited on long calls for hours between August 2022 - October 2022.
Business Response
Date: 04/07/2023
Hello ****,

I'm Sandhya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint details and I'm sorry to know that you are unable to review any items on our website.

I wasn't able to reproduce the problem you had, but I'd like to report this problem to our technical team for further research.

Please write back to us with the following information:

* URL for the page where you experienced the problem
* ASIN/ISBN of the item you're trying to review, which you can find at the product page under product information
* Full error messages you received
* The operating system on your computer (for example, Windows 10 or Mac OS X)
* Your browser type and version (for example, ****** Chrome)

Awaiting for your response. We appreciate you bringing this to our attention.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

Sandhya,
Amazon.com
***********************************
Initial Complaint
Date:04/02/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear BBB **************** Team,I am writing to express a complaint about Amazon and to seek your assistance in resolving the issue. I came across your website and saw the services you offer to help consumers with their problems, and I hope that you can help me with this matter.I have an Amazon account under the name of *********************** Recently, my account was suspended by Amazon, and despite multiple appeals to their customer service team, they have not provided any resolution.As a consumer and a loyal Amazon customer, I am very disappointed and frustrated. I believe that Amazon's actions are unjustified, as I am confident that I have not violated any of their terms of service or policies. If I have, I would appreciate it if they could inform me so that I can address the issue and ensure that it does not happen again.Additionally, Amazon has also withheld my check, which has left me very confused and dissatisfied. Furthermore, I have a balance of $845.01 in my account, and I am unable to access it due to the account suspension.I hope that you can assist me in resolving this issue and put pressure on Amazon to take appropriate measures to address my problem. I believe that your team will be able to provide help and assist me in resolving this matter.If you require any further information, please let me know. Thank you very much for your time and support.Sincerely,
Business Response
Date: 04/16/2023
Hello,
We have denied the customers request for a refund.
Consistent with Amazons Conditions of Use, Gift Cards that have been obtained, used, or applied to an Amazon.com account in violation of our terms and conditions may be voided by Amazon. Amazon further reserves the right to suspend or terminate the ability to use Amazon services, cancel or limit orders, and to bill alternative forms of payment if we determine that a Gift Card was obtained, used, or applied to an Amazon.com account in violation of our terms and conditions.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.
Sincerely,
Amazon.com
Customer Answer
Date: 04/16/2023

Complaint: 19885667

I am rejecting this response because:
I am a normal consumer and have provided card information and credit card bills, but Amazon still does not unlock them for me. I will consider suing Amazon
Sincerely,

*****************
Initial Complaint
Date:04/02/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a order from Amazon the product was delivered but there was nothing inside the box the product was due for delivery between 3:45-7:45 it didn't arrive on time I went to the store so I had my neighbor looking out for my package the package arrived late and they were unaware of the delivery I returned home around 8:45 pm to find my package on the ground with my statue on top of the box and when I went to open the box it was already open with nothing in it I notified Amazon and they said that it was delivered by the driver and I should have made arrangements to have it delivered to a hub or for someone to retrieve it my neighbor was there to retrieve it she wasn't aware of delivery I was informed by Amazon by email and phone call when I tried to tell them about my concerns I asked for a replacement and they declined to do both replacement and refund because they said that the product was delivered and it's out of there hands now and they told me not to try and seek reimbursement
Business Response
Date: 04/04/2023
Hello ********,

I am ***********;from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I understand that you haven't received the item from the order #***-4831905-6789853 and box was in opened condition when you checked. I'm sorry for the inconvenience caused with this.

I've got the details of the order and delivery reviewed by our internal team and based on the results of our investigation, we aren't able to provide a refund or replacement for this order at this time.

We're able to confirm that your item was delivered with the same package weight and dimensions mentioned on our website.

At this time, Amazon isn't able to resolve shipping problems after delivery, as outlined on our website in our Conditions of Use, noted under 'Risk of Loss' which states: "All items purchased from Amazon.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier."

See ********************************************************************************************* more information.

We recommend that you consider selecting a more secure shipping address, such as your workplace or an Amazon Hub Locker, in the future to avoid further problems.

Thank you for your understanding. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,

****** K
Amazon.com
***********************************
Customer Answer
Date: 04/04/2023

Complaint: 19885647

I am rejecting this response because:the item was delivered to my home the driver didn't reach the time required and the time of the delivery was not updated in the system that was given to me I did make arrangements for the item to be received and I was not notified of the delivery was completed until after I got home and saw my package outside

Sincerely,

***************************
Initial Complaint
Date:04/02/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This is in regard to order no. 113-9238905-4363426 under the email address [email protected] bought this ****** Spraytech device on December 8. When in February it stopped working, I returned it to Amazon. It was received and, according to the website, a refund was issued that day. Between the time I purchased the device and March 8, I got a replacement debit card. For that reason, apparently the refund failed. Ive since spoken with Amazon customer service twice. Each time I am told that I can only get a refund by electronic gift card by the representative. I ask to speak to the supervisor because I want a check sent to me.The first time I spoke to a supervisor, they said Id receive the check in 3-5 days. That was two weeks ago. The second time I spoke to a supervisor, he or she said it would be two weeks. In a week, it will be one month since I sent the device. Im out $189, and cannot feet clear answers on where my money is located and/or when it will be received.
Business Response
Date: 05/02/2023
Hello ****,

I am ***********;from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I sincerely apologize for the inconvenience and trouble caused in processing the refund check on the order 113-9238905-4363426.

We are constantly working with our internal team to get the refund check for the amount $189.98 to be shipped out to your mailing address confirmed with us.

However, our internal team is still working on the issue and requested a time frame of 2-4 weeks to process the request as this requires permissions from different teams.

I request your patience and understanding in this regard. Rest assured, I'll update you as soon as I hear from them with any udpate.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,

****** K
Amazon.com
***********************************
Initial Complaint
Date:04/02/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I returned all the items for an Amazon pre order on March the 9th. The order totaled in *******. I was told by multiple people and by their automated system that they had received my return and I would be refunded soon. I have spoken to Amazon dozens of times and they just give me the run around. Telling me to file incident reports that they never get back to me with, sending me to new agents that hang up on me. Its ridiculous. I finally spoke with one agent who assured me they had initiated the refund, but its been weeks since then. I have attached their response. This is a lot of money, and it is frankly ridiculous that they hav gotten away with this for so long. We are so sorry for the inconvenience which you have faced with :Order ID : ******************* Item name : Magic: The Gathering Phyrexia: All Will Be One Bundle: Compleat Edition | 1 Compleat Edition Booster, 12 Set Boosters, and Exclusive Accessories For the 28 quantity.I have successfully processed the refund back to your original mode of payment amounting $******* which is going to credit within 3-5 business days.We hope to see you soon.Stay Safe and Take Care.Regards.Amazon.Best regards,*******
Business Response
Date: 04/09/2023
Hello ******,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the refund for the returned items from your Order ID: *******************.

I apologies for the inconvenience that you have experienced in this case.

Upon checking I see that an email was sent to you on April 6, 2023 requesting for Incident Report. Please reply back to that email with the requested information so that the team can investigate and resolve this issue.

Your patience and understanding are greatly appreciated.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Pratap
Customer Answer
Date: 04/11/2023

Complaint: 19885531

I am rejecting this response because:I have replied to multiple incident reports with no further communication or resolution from the business.

Sincerely,

*************************
Initial Complaint
Date:04/02/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Feb/08/2023 I bought an iPad from Amazon.com.When delivered on Feb/21/2023, the product was totally wrong version, and wrong color and sizing. But the customer service refused to a replacement as I requested, and I was told the only solution is that I return and order the same product with a higher price, and next, Amazon will refund the price difference. So I accepted the solution. However, after the new order was delivered on Feb/27, and return of the wrong product was received on Mar/03, the customer service refused to issue the refund of price difference they promised. I attempted to contact Amazon customer support again after a while, but both agent told me they cannot do anything but sent me the same email which said Amazon dont issue price match. Furthermore, the agent said they lied to me! I kept all the chat history with all agents as screenshots attached to this complain.
Business Response
Date: 04/04/2023
Hello Haokun,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the price difference for Apple 2021 iPad Mini (Wi-Fi, 256GB) - Purple.

I apologies for the inconvenience that you have experienced in this case.

We don't price match. Amazon.in is marketplace which facilitates the sale and purchase of goods, items, products, etc. between third party sellers and customers. All prices are determined by sellers. As a result, Amazon doesn't offer price matching.

However as an one time exception for you I've issued the price difference of $75.00 to your original payment method. In most cases, once a refund has been submitted, the issuing bank will post it to the concerned account within 3-5 business days. This time frame may vary from one financial institution to another.

Your patience and understanding are greatly appreciated.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Pratap
Customer Answer
Date: 04/09/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

Haokun ****

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