Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,348 total complaints in the last 3 years.
21,738 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/03/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon ****** is not vetting their their delivery agents to comply with ******** law. Amazon ****** and Purolator Courier use AI bots. As a direct result of Purolator *******'s AI bot my package got stolen. It did allow me to reschedule the delivery because I knew I wouldn't be home. Amazon ****** said they would reimburse me but they haven't yet. It's not good enough for Amazon ****** to tell me they will reimburse me because that's not the point. I am supposed to believe that Purolator Courier delivered the package. 2 tenants say they "witnessed" PCs delivery person take a picture of the package. The one tenant said they took a picture specifically to get the number of my apartment. If this is true, then why has '****' from Purolator ******* refused to give me a copy of this picture? Amazon ****** through Purolator Courier are violating MY privacy by doing this. That picture contains my personal information: my apartment door with the number on it, the box containing my property and the label that has my personal information on it. Unless there is a picture provided, Purolator Courier is involved in a theft ring and cover up. Amazon ****** MUST investigate this. NOT ME Amazon ****** has to make sure Purolator Courier are given ALL delivery instructions. It does not make sense that Amazon or Amazon ****** would allow millions of dollars to be made in refunds due to stolen property and not recover the stolen property from their delivery agents. I've instructed Amazon to BUZZ me. Buzzing me determines I am home and it is safe to drop the package outside my door as I will open the door within seconds after buzzing. It also prevents the delivery person from trespassing when they are not legally buzzed in. In this case, a tenant let them in WITHOUT my consent. This means Purolator Courier trespassed then left the package unsafely in the hallway. Within a half hour of leaving the package in the hall and my returning home, it was stolen.
Business Response
Date: 04/04/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am sorry for the inconvenience caused to you with the Order ID: ******************* as you not received the item.

At Amazon, we pride ourselves in being the worlds most customer-centric company. Regrettably, our delivery partner couldnt meet our high standards in this instance.

Upon checking the order details, the refund of CDN$ ***** is already issued on Thursday, March 30, 2023 back to your original payment method.

The refund will be credited on your account within 3-5 business days.

You'll also be able to see the refund request here: ****************************************************************************************.

Regarding the delivery feedback, I'll make sure it gets forwarded and action will be taken so that such things won't get repeated.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
***********************************
Customer Answer
Date: 04/04/2023

Complaint: 19887960

I am rejecting this response because: Amazon ****** is not enforcing Purolator Courier to BUZZ me before letting me BUZZ them in to enter my building. I have confirmed in audio I recorded with the consent of *************************** of Purolator Courier, that Purolator Courier's policy is to BUZZ first. This 1) confirms I'm home and 2) buzzing the delivery agent "in" provides the consent to enter the building so they are NOT TRESPASSING.
Both Purolator Courier and Amazon ****** use chat bots. Purolator *******'s chat bot REFUSED to allow me to reschedule my order when I knew I was not home. I understand from speaking to *************************** that he will ask the IT department about their bot obstructing the request. I have done it before but after speaking to their human. Amazon's bot instructed me to wait until Friday March 31, 2023 until asking for a refund.
Purolator Courier is being accused of the complicity of a crime. While they provided a copy of a picture of the alleged delivery, it still proves little.
The door appears to be what my door currently looks like but it looked like that BEFORE I moved in. The picture should have included my doorbell and a "ring the doorbell" sign above the lock. This would prove it is MY door.while living there, not a picture from another delivery that was stolen since the building manager has confirmed there is a theft problem in the building.
Also, I cannot see any identifying information in the picture to confirm it was my order. ie close up of packaging lable. I cannot be sure it's just an older picture taken by Purolator Courier or an empty Amazon box with fake labels or an empty Amazon box with someone else's labels.
I have asked Brain ******** for a close up/detailed picture to prove that my name and delivery date is on that label on the box. He hasn't provided me one yet. Until he does, I can't be sure it was the delivery.
How does Amazon ****** know that Purolator Courier in **************** isn't involved in an Amazon package stealing ring if Amazon ****** is not going make sure Purolator Courier drivers BUZZ the actual resident to confirm they are home before leaving a package unsafely? Because *************************** admitted that Purolator Courier's policy is to BUZZ first, that means the delivery person TRESPASSED. They conspired with 2 other tenants. One was my neighbour who let that person in and who DID NOT HAVE CONSENT TO OPEN THE DOOR ON MY BEHALF. The other one was the husband of the building manager who allowed the other tenant to trespass him.
Amazon ****** and Purolator Courier need to talk about their mutual policies and stop getting the customer to do. In this case, I want a response from Amazon ******** legal team because it's Amazon ******** insurance company should be investigating chronic thefts or alleged theft rings and passing the information to the local police. Customers shouldn't have to do Amazon ******** job.

Sincerely

*******************************
Initial Complaint
Date:04/03/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear BBB Team,We are writing to appeal to a Vine Customer Review of Free Product ****ed with a check **** as VINE VOICE by a user with the name ????MeoW????. The review in question can be found at the following link: www.amazon.com/gp/customer-reviews/**************. The product ID: ************** concern with this review is that the customer is presenting their opinion as objective, even though they are providing false information. This is damaging to our brand and product as it misleads consumers. The customer added several photos to their review, including photos of our product and a product from a different brand. While we have no issue with our brand being compared to another, we do take issue with false comparisons being made. Specifically, the customer states that "Not diggin that these look and taste soooo similar.. makes me think a whole diff company makes them then sells as diff brands." This is defamatory, as we have no affiliation with the other brand. We take public responsibility only for the products that we produce ourselves. Such comparisons are not only inappropriate but also misleading to other customers. Furthermore, the compositions of our products are different. It is likely that the customer is comparing our product to ***************, ASIN B09H8KMSF2. Please see the full compositions of both products below:1)Biovit Composition: Quercetin, Bromelain, Zinc, ******* ** ******* D3.Other Ingredients: Water, Pectin, Citric Acid, Lactic Acid, Organic ***** Extraction (Cherry).2)*************** Composition: Quercetin, Bromelain, Zinc, ******* ** ******* D3.Other Ingredients: Organic Cane Sugar, Organic Tapioca Syrup, Water, Pectin, Sodium Citrate, Malic Acid. As you can see, the compositions of the products are significantly different. Our customers choose our products because of their unique composition. Therefore, this issue is very important to us as we do not want to be confused with other brands.
Business Response
Date: 04/12/2023
Hello *********,
.
I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We appreciate that you took the time to contact us about the review titled "??????????" for for tie "BioVitcetin 5tin 500mmies."

We read the review and did not find that it qualifies for removal for violating our Community Guidelines (available here: ***********************************************). We encourage our customers to give their honest feedback, whether positive or negative, about the products sold on our site.

Our Community Guidelines exist to cultivate a space where customers can share their opinions about the products they receive in a way that is relevant and helpful to other customers. If you want to report violations of customer reviews in future, please click on the "Report abuse" link near the content. If no "Report abuse" link is available, please contact *************************************** via E-Mail.

We hope to see you soon.

Regards,

Abhishek
Amazon.com
***********************************
Initial Complaint
Date:04/03/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
8/6/2022, ORDER # ***-8144051-2212245 USATDD Kids Telescopic Butterfly Fishing Nets Great for Catching Insects Bugs Fish Caterpillar Ladybird Nets Outdoor Tools Colorful Extendable 34" Inch (6 Pack),amount $13.88 amazon customer told me that they will refund to me but there is no need to return goods. Then wait for a long long time, no refund, then talked to customer again. They said the refund was on the way. But to now, I did not get this refund. I am willing to return the goods to amazon, please refund to me because of bad quality and useless articles.
Business Response
Date: 04/04/2023
Hello *******,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

I've checked and see that a full refund of $13.88 was issued on Saturday, January 14, 2023. The refund usually shows up in 5 business days. I would request you to please check with the bank so that they can help you further.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
***********************************
Customer Answer
Date: 04/05/2023

Complaint: 19887888

I am rejecting this response because: I did not get this refund yet. please provide refund proof to my bank. thank you

Sincerely,

*********************
Initial Complaint
Date:04/03/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
4/9/2022, Broan-NuTone 335 Exterior Blower for Broan-NuTone Range Hoods, Ventilation for Kitchen and Home, **** CFM,ORDER # ***-0128811-9806658: the amount is$777.57 using my family amazon ID"**********************".It was found damaged when opened the box, so amazon issued the replacement order # ***-0924215-5789844 on 7/24/22. And amazon customer service told me that ****-NuTone 332KR Metallic must be used together with 335 Exterior Blower. So ORDER # ***-3794471-1005064 for this Metallic is $88.30. Actually it was included in hood already.The replacement brand new Broan-NuTone 335 Exterior Blower is still damaged on vent net when the box opened. But at that time, the market price raised to $1500 and on back order to 2023. So I accepted customer suggestion to give me 15% discount, that is Amazon would refund $116.57 to let me repair the damage. But to now, I did not get any refund on this damaged Broan-Nuton 335 Blower. please help me to get the refund. Amazon refused to allow me to return ORDER # ***-3794471-1005064 for this Metallic, but I was persuaded by amazon. so please help me to return it which is not useful to me and waste my money and room. so please allow me return ORDER # ***-3794471-1005064, and refund me 15% of ,ORDER # ***-0128811-9806658
Business Response
Date: 04/04/2023
Hello Greececao,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the issues you had with both the orders and any incorrect expectations our previous colleagues have set.

I see that the orders were placed in the following dates.

Order ID: ******************* Order Placed: Saturday, July 23, 2022
Order ID: ******************* Order Placed: Saturday, April 9, 2022

As the return time passed, we are unable to take any action on the orders. Any issue needs to be reported within the 30 day return time.

Unfortunately there is nothing we could do on these orders.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
***********************************
Customer Answer
Date: 04/05/2023

Complaint: 19887873

I am rejecting this response because:
It was not true fact. The fact is the first order on 4/2022, but the replacement order on 07/24/2022. why did you still help to replacement out of 30 days?

You sent me the damaged blower, and sent me the replacement one still with damaged. And I contacted with your customer service, and was provided 2 options: return with full refund or 15% discount on keeping the order. I listed what the actual situation of this Broan Blower when I submitted the complaint.
As Amazon customer, how can you denied what you promised to customer.
Can you check the previous chatting history to see what you said? You promised to process 15% discount to make up the damaged but I did not get it. That is why I sent the complained to BBB.
To another order, I was persuaded to buy with this blower by your customer service. It was cheating **********************. You should take back. It is no useful to me.

Sincerely,

*********************
Initial Complaint
Date:04/03/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear BBB team, I am turning to you as a last resort to genuinely ask you to help me reactivate my seller account. In light of the action of one of my employee, my account has been suspended as it violated Seller Code of Conduct along with the Drop-Shipping Policy.Acting upon Amazon advice I provided them with requested information and every time I was asked to add some information and resubmit my appeal but at the end I was informed that there is no path for reinstatement. So I am just feeling myself misled as every time I was informed that my account would be reactivated as I provide requested information but when I provide it I was informed that account will remain deactivated. I had already terminated the contract with the employee whose action has led to the serious violation(I attached the supportive documents to confirm it) Besides, I had been selling through the *** for 3 years, so I had a formidable experience of selling through *** that additionally confirm that this issue occurred accidentally. According to the mentioned above, I genuinely ask Amazon team to review my Plan of action along with supportive documents and give me one chance to start from scratch. To this letter, I attached the following:1) Plan of action 2) management agreement of my account that shows my account manager was responsible for fulfilling the orders. 3) termination agreement to confirm I terminated any relationship with the person whose action has led to the violation of Amazon policies. 4) notice of termination I hope this would be enough to give me one chance to start from scratch. Besides earlier, I sold through *** for 3 years, and now I fully return to it, thus I will never ever violate Drop-Shipping policy in the future. I am looking forward to responding from you.Best regards,***************************
Business Response
Date: 04/04/2023
Hello,

We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 4/4/2023.

Thanks,
Amazon.com Seller Performance
Customer Answer
Date: 04/10/2023

Complaint: 19887848

I am rejecting this response because:Amazon team did not request me any information in the notification dated 04/04/2023. They just informed me that my account would remain deactivated

Sincerely,

***************************
Business Response
Date: 04/12/2023
Hello,

We have reviewed the sellers account and we are unable to reinstate their selling privileges.

We took these actions because the seller has been in violation of our Drop Shipping policy.

Under the terms of this sellers agreement with Amazon Services, we removed their selling privileges and placed a temporary hold on any funds in their seller account on July 12, 2022. We notified the seller of this decision by email on that day.

Sincerely,

Amazon
Initial Complaint
Date:04/03/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered on Dec 10, 2022 Order #***-8206504-6574663 Beats Studio3 Wireless Noise Cancelling headphone$169.99 Sold By: Amazon.com Services LLC Scheduled return pickup on Jan 2 Jan 3-Picked up and on the way back Refund sent once we get the item *** shows proof of delivery on January 6, 2023 to Amazon warehouse *********.The first time I *******ed Amazon, they said the item had been received at their warehouse but hadnt been processed yet so I was to wait 60 days to allow them time to process.They told me after the 60 days if it hadnt been processed to ******* them back and they will manually process the return and refund for me. I waited and then called after the 60 days.At this time, Amazon says they havent received my return yet and now I need to ******* the carrier, *** for help.I climbed the ladder as high as I could about this misinformation and the supervisor says now they cannot help and I have to do it this way.But reassured me if I ******* ***, they will ******* Amazon and all will get resolve do for me.I ******* *** and they say they cant file any claims now that its been over 60 days.I now wonder if Amazon knows this and that is a loophole they are using to not credit me back my money.Amazon to discuss this after and spoke with a supervisor who says, they can refund me. wait another week and no refund still. call back again and they say no I have to ******* *** its just their policy. escalate to amazons top tier team.am told that they will send me an email asking some questions and I just need to respond to the questions and they will send to the financial escalations team for review and it will take 72 hours for a call back.on 3/6 with **************** on 3/14 with ***** A. And again on 3/20 with ************ as all of these people sent me emails and I responded and they were supposed to escalate and they did yet nobody ever *******ed me after 72 hours and they still havent.Now everytime I try to discuss this with Amazon they saymy returnwindow hasclosed
Business Response
Date: 04/15/2023
Hello ******,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

I've checked and see that more than 60 days passed after your order was delivered to the returns center. Unfortunately we are unable to take any action.

As mentioned by our customer service department, please check with *** to see what they can do for your in this case.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
***********************************
Initial Complaint
Date:04/03/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Order # ***-6068486-7581865 placed on March 31, 2023, was to be delivered to my address. On April 1, 2023, Amazon delivery driver did not deliver my order to my address. Instead he sent me a message saying he could not get inside the building then he left my order outside of the building on the sidewalk. The package was left out in the open and no where near my apartment. It was then stolen. I contacted Amazon several times by phone and by Chat they refuse to refund my money. There is a photo of the package lying on the sidewalk clearly not placed inside a secure Amazon Locker available inside the building nor was it delivered to my apartment. The amount for the order was $35.78. I asked for a replacement or a refund. Amazon customer service refused and told me I agreed to assume a risk of loss when I purchased any products. I did not agree to this nor did I agree to allow the delivery to be dropped on the sidewalk. I expected my order to be delivered to the exact address listed on the shipping label.
Business Response
Date: 04/13/2023
Hello *******,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

I've checked and see that your order has already been refunded on Tuesday, April 4, 2023 in the amount of $35.78 where $16.78 was issued to the card and rest to the gift card balance. I hope the issue is already resolved.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
*****************************************;
Initial Complaint
Date:04/02/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello. I mis returned an item on my Amazon order by placing the labels incorrectly on the boxes on accident. The order I sent the wrong item for by mistake was 114-7674500-5121037. You guys should have the correct item which arrived broken in the Prada sunglasses return for order 112-9140805-2889825. I realized this after I sent it back. So when you guys see that order that I sent back the same day it was just mislabeled. So inside of the Prada return tracking number box there will be the broken Balenciaga sunglasses.. I accidentally sent the Prada glasses back to ******************* and the Bottega sunglasses to you guys.. please help me resolve this issue as I am a very loyal customer to ********************** and I dont want to be out of a loss of two pairs of sunglasses valuing over $600 dollars ************************* already notified me about the error and are sending the Prada sunglasses back to me. Discarding the glasses would be theft on your behalf. The glasses in the box were suppose to go back to ******************* please do not discard and send them back to me as they are $400 dollar sunglasses. I notified Amazon about this and they told me they already discarded both sunglasses and will not be refunding me even though the Balenciaga Sunglasses that arrived broken were returned to you just using the label for the Prada sunglasses because I made a simple human error. So I am now out of over $600 dollars. I spend thousands of dollars monthly on Amazon and it is not fair for you guys to treat me like this for being such a loyal customer for so many years. Please help me resolve this issue immediately. Regards, *******************************.
Business Response
Date: 04/04/2023
Hello Crystal,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the mixup in returning the items.

I've checked the Order ID: ******************* which was for "Balenciaga Women's Dynasty Sunglasses, Shiny Black and ***** Havana, One Size" and see that the item returned using the return label was Balenciaga Women's Dynasty Sunglasses, Shiny Black and ***** Havana, One Size in used/damaged condition. The item was completely scratched. The item we received was discarded.

Order ID: ******************* for Prada PR 17WS Black/Dark Grey One Size was returned by you using the **** Tracking shows delivered on March 31, 2023. The return of the item and processing takes upto 30 days. I would request you to please wait for the email from the returns department.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
***********************************
Customer Answer
Date: 04/04/2023

Complaint: 19887604

I am rejecting this response because: no refund has been given. My sunglasses were discarded I spend over *****k annually on Amazon and this is how I get treated why havent I been refunded?

Sincerely,

*******************************
Initial Complaint
Date:04/02/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On March 21, 2023, the Amazon Pharmacy notified me by email that my "medication Est***** is now available for purchase" and that I "can order [my] medication now." I had never had a problem ordering a prescribed medication from the Amazon Pharmacy before, but this time when I followed their usual website procedure by clicking on the medication listing that said I could order it, it would not put it in my cart, so I could not order it. Over the past two weeks, I have spent well over an hour talking with Amazon Pharmacy customer service reps to try to get them to fix the problem. They told me that they have asked their IT department at least three times to fix the problem so I can order my medication. IT just claims that it's fixed when it's not. Although I keep telling the customer service reps that I need my medication mailed to me because I'm disabled, they keep telling me that they want to "fix" the problem by transferring the prescription to a non-Amazon pharmacy for me to pick up. It would also cost me a lot more if the prescription was transferred out, because I would get the medication very inexpensively from the Amazon Pharmacy since I have Amazon Prime. I have repeatedly told the customer service reps that I will file a ******************** complaint if they don't fix the problem, and I've seen no evidence that they care about the BBB. I want the Amazon Pharmacy to fix the problem so I can get my medication from them.
Business Response
Date: 04/25/2023
Hello *****,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for bringing this complaint to our attention and for providing Amazon Pharmacy with an opportunity to respond.

As a member of the Better Business Bureau, we take the responsibility of addressing customer concerns very seriously. We're unable to provide protected health or account information to the Better Business Bureau in response to the customers feedback. Should the customer have additional questions or concerns, we ask that they contact us directly by calling ************.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
***********************************
Initial Complaint
Date:04/02/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon disabled my account and I have pending orders I can't access that's worth almost a hundred dollars. They disabled my account due to payment transactions related issues. I don't know if my kids tried to play on my phone but it's not right to automatically cancel my account. This is like the 3rd time they did this to my account and I called them and was given a run around. I was told to allow 30 minutes to get an email to get my account back but more than 5 hours passed by and my account is still disabled. Been checking from time to time but I can't access my account. I want them to reimburse me with the order I placed that I can't access and even check. Dates March 13th until April 3rd.
Business Response
Date: 04/16/2023
Hello,
We have reviewed the customers buyer account and require more information to complete our review.
We have requested the necessary information from the customer via email. We sent this request to their registered email address on April 3rd, 2023.
Sincerely,
Amazon.com
Customer Answer
Date: 04/17/2023
Hi, this is n regards to ********. I received an update from Amazon after calling them and they permanently closed my account which I don't have any access to my account for good. I have an item I was going to return and I can no longer access it. Every time I called them they gave me a run around and promised that they can help restore my account but at the end of the call they sent me an email giving decisions that my account is closed. Not right, I need to return an item but I can't and they cancelled my orders but took my money with products I did not received
Business Response
Date: 04/29/2023
Hello,

We have reviewed the customers buyer account and require more information to complete our review.

We have requested the necessary information from the customer via email. We sent this request to their registered email address on 4/30/2023.

Sincerely,

Amazon.com

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