Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,668 total complaints in the last 3 years.
22,083 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/02/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear BBB **************** Team,I am writing to express a complaint about Amazon and to seek your assistance in resolving the issue. I came across your website and saw the services you offer to help consumers with their problems, and I hope that you can help me with this matter.I have an Amazon account under the name of *********************** Recently, my account was suspended by Amazon, and despite multiple appeals to their customer service team, they have not provided any resolution.As a consumer and a loyal Amazon customer, I am very disappointed and frustrated. I believe that Amazon's actions are unjustified, as I am confident that I have not violated any of their terms of service or policies. If I have, I would appreciate it if they could inform me so that I can address the issue and ensure that it does not happen again.Additionally, Amazon has also withheld my check, which has left me very confused and dissatisfied. Furthermore, I have a balance of $845.01 in my account, and I am unable to access it due to the account suspension.I hope that you can assist me in resolving this issue and put pressure on Amazon to take appropriate measures to address my problem. I believe that your team will be able to provide help and assist me in resolving this matter.If you require any further information, please let me know. Thank you very much for your time and support.Sincerely,
Business Response
Date: 04/16/2023
Hello,
We have denied the customers request for a refund.
Consistent with Amazons Conditions of Use, Gift Cards that have been obtained, used, or applied to an Amazon.com account in violation of our terms and conditions may be voided by Amazon. Amazon further reserves the right to suspend or terminate the ability to use Amazon services, cancel or limit orders, and to bill alternative forms of payment if we determine that a Gift Card was obtained, used, or applied to an Amazon.com account in violation of our terms and conditions.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.
Sincerely,
Amazon.com
Customer Answer
Date: 04/16/2023

Complaint: 19885667

I am rejecting this response because:
I am a normal consumer and have provided card information and credit card bills, but Amazon still does not unlock them for me. I will consider suing Amazon
Sincerely,

*****************
Initial Complaint
Date:04/02/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a order from Amazon the product was delivered but there was nothing inside the box the product was due for delivery between 3:45-7:45 it didn't arrive on time I went to the store so I had my neighbor looking out for my package the package arrived late and they were unaware of the delivery I returned home around 8:45 pm to find my package on the ground with my statue on top of the box and when I went to open the box it was already open with nothing in it I notified Amazon and they said that it was delivered by the driver and I should have made arrangements to have it delivered to a hub or for someone to retrieve it my neighbor was there to retrieve it she wasn't aware of delivery I was informed by Amazon by email and phone call when I tried to tell them about my concerns I asked for a replacement and they declined to do both replacement and refund because they said that the product was delivered and it's out of there hands now and they told me not to try and seek reimbursement
Business Response
Date: 04/04/2023
Hello ********,

I am ***********;from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I understand that you haven't received the item from the order #***-4831905-6789853 and box was in opened condition when you checked. I'm sorry for the inconvenience caused with this.

I've got the details of the order and delivery reviewed by our internal team and based on the results of our investigation, we aren't able to provide a refund or replacement for this order at this time.

We're able to confirm that your item was delivered with the same package weight and dimensions mentioned on our website.

At this time, Amazon isn't able to resolve shipping problems after delivery, as outlined on our website in our Conditions of Use, noted under 'Risk of Loss' which states: "All items purchased from Amazon.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier."

See ********************************************************************************************* more information.

We recommend that you consider selecting a more secure shipping address, such as your workplace or an Amazon Hub Locker, in the future to avoid further problems.

Thank you for your understanding. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,

****** K
Amazon.com
***********************************
Customer Answer
Date: 04/04/2023

Complaint: 19885647

I am rejecting this response because:the item was delivered to my home the driver didn't reach the time required and the time of the delivery was not updated in the system that was given to me I did make arrangements for the item to be received and I was not notified of the delivery was completed until after I got home and saw my package outside

Sincerely,

***************************
Initial Complaint
Date:04/02/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This is in regard to order no. 113-9238905-4363426 under the email address [email protected] bought this ****** Spraytech device on December 8. When in February it stopped working, I returned it to Amazon. It was received and, according to the website, a refund was issued that day. Between the time I purchased the device and March 8, I got a replacement debit card. For that reason, apparently the refund failed. Ive since spoken with Amazon customer service twice. Each time I am told that I can only get a refund by electronic gift card by the representative. I ask to speak to the supervisor because I want a check sent to me.The first time I spoke to a supervisor, they said Id receive the check in 3-5 days. That was two weeks ago. The second time I spoke to a supervisor, he or she said it would be two weeks. In a week, it will be one month since I sent the device. Im out $189, and cannot feet clear answers on where my money is located and/or when it will be received.
Business Response
Date: 05/02/2023
Hello ****,

I am ***********;from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I sincerely apologize for the inconvenience and trouble caused in processing the refund check on the order 113-9238905-4363426.

We are constantly working with our internal team to get the refund check for the amount $189.98 to be shipped out to your mailing address confirmed with us.

However, our internal team is still working on the issue and requested a time frame of 2-4 weeks to process the request as this requires permissions from different teams.

I request your patience and understanding in this regard. Rest assured, I'll update you as soon as I hear from them with any udpate.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,

****** K
Amazon.com
***********************************
Initial Complaint
Date:04/02/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I returned all the items for an Amazon pre order on March the 9th. The order totaled in *******. I was told by multiple people and by their automated system that they had received my return and I would be refunded soon. I have spoken to Amazon dozens of times and they just give me the run around. Telling me to file incident reports that they never get back to me with, sending me to new agents that hang up on me. Its ridiculous. I finally spoke with one agent who assured me they had initiated the refund, but its been weeks since then. I have attached their response. This is a lot of money, and it is frankly ridiculous that they hav gotten away with this for so long. We are so sorry for the inconvenience which you have faced with :Order ID : ******************* Item name : Magic: The Gathering Phyrexia: All Will Be One Bundle: Compleat Edition | 1 Compleat Edition Booster, 12 Set Boosters, and Exclusive Accessories For the 28 quantity.I have successfully processed the refund back to your original mode of payment amounting $******* which is going to credit within 3-5 business days.We hope to see you soon.Stay Safe and Take Care.Regards.Amazon.Best regards,*******
Business Response
Date: 04/09/2023
Hello ******,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the refund for the returned items from your Order ID: *******************.

I apologies for the inconvenience that you have experienced in this case.

Upon checking I see that an email was sent to you on April 6, 2023 requesting for Incident Report. Please reply back to that email with the requested information so that the team can investigate and resolve this issue.

Your patience and understanding are greatly appreciated.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Pratap
Customer Answer
Date: 04/11/2023

Complaint: 19885531

I am rejecting this response because:I have replied to multiple incident reports with no further communication or resolution from the business.

Sincerely,

*************************
Initial Complaint
Date:04/02/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Feb/08/2023 I bought an iPad from Amazon.com.When delivered on Feb/21/2023, the product was totally wrong version, and wrong color and sizing. But the customer service refused to a replacement as I requested, and I was told the only solution is that I return and order the same product with a higher price, and next, Amazon will refund the price difference. So I accepted the solution. However, after the new order was delivered on Feb/27, and return of the wrong product was received on Mar/03, the customer service refused to issue the refund of price difference they promised. I attempted to contact Amazon customer support again after a while, but both agent told me they cannot do anything but sent me the same email which said Amazon dont issue price match. Furthermore, the agent said they lied to me! I kept all the chat history with all agents as screenshots attached to this complain.
Business Response
Date: 04/04/2023
Hello Haokun,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the price difference for Apple 2021 iPad Mini (Wi-Fi, 256GB) - Purple.

I apologies for the inconvenience that you have experienced in this case.

We don't price match. Amazon.in is marketplace which facilitates the sale and purchase of goods, items, products, etc. between third party sellers and customers. All prices are determined by sellers. As a result, Amazon doesn't offer price matching.

However as an one time exception for you I've issued the price difference of $75.00 to your original payment method. In most cases, once a refund has been submitted, the issuing bank will post it to the concerned account within 3-5 business days. This time frame may vary from one financial institution to another.

Your patience and understanding are greatly appreciated.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Pratap
Customer Answer
Date: 04/09/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

Haokun ****
Initial Complaint
Date:04/02/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
For the last two years, I have paid for Amazon prime via monthly fees. However, my prime video has never worked properly. The overlay on my screen will not go away when I want to watch in full screen mode. I've been told that I cannot watch in full screen mode if I want to lose the overlay. I've also never had a smooth delivery experience. Despite dozens of requests, Amazon drivers refuse to knock on my door. As a result, my packages are often stolen and/or delayed. Today, my package never arrived because a driver couldn't find me. He didn't call or try to figure out where I was. I called in while he was just moments away, and nobody was wiling to send him over with my package. Now I won't get it until who knows when? Amazon wouldn't even estimate a delivery date or time. I have spent hours online, on chat, and on the phone sorting out missing packages and messed up orders. I have the transcripts to prove everything I've stated here. Finally, as a consumer with disabilities, Amazon chat is very difficult to work with. I was transferred multiple times today because I wasn't 'fast' enough, so the agent would just transfer me. Due to my disabilities, I'm not always able to call. So I would like Amazon to provide me with a method of contact that will enable me to communicate with them at my own pace, without being transferred over and over, and disconnected. Note, I've included about maybe 1/2 of the chats I've had with Amazon over the last 18 months... these chats don't include phone calls or emails for assistance. A review will show that they promise, lie, transfer without warning, dodge, avoid, and make the same mistakes over and over again. I don't think the prime video chats are included here. Those chats will reflect the overlay defect that I was told wasn't fixable. Nobody watches TV with an overlay on their screen!!!!
Business Response
Date: 04/05/2023
Hello Miya,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your complaint and understand your concern regarding the Amazon Prime video overlay problem and delivery issues for your orders.

I apologies for the inconvenience that you have experienced in this case.

I'll surely take this as a feedback from you and will forward it to the appropriate team for further review on it. Please share the order number for the item that you have not received so we can research.

I'm following up regarding your Prime Video service.

I would like to get some additional information concerning this issue. If you wouldnt mind, please reply directly to this email with the following:

A screenshot of the screen overlay you've mentioned.
Do you see any error message or code? If so, please reply with the exact message/code you see.
How are you accessing Prime Video (i.e. Prime Video app on a PC, web browser)?
If using a web browser, what browser are you using (i.e. ****** Chrome, Internet Explorer)?
What is the Web Browser version? You should be able to find this information by visiting the browser settings.
What happens if you try to use a different web browser?
Would the screen overlay happen with one or multiple Prime Video titles?

Additionally, I'd like to let you know selected members of our technical team may need to analyze your device. This will allow us to better understand what happened and further assist you.

Please feel free to contact us directly by replying to ***********************************************.

Thanks for choosing Amazon.com, and we look forward to hearing back from you again soon.

Regards,
Pratap
Customer Answer
Date: 04/07/2023

Complaint: 19885421

I am rejecting this response because:
Amazon,
Clearly you didn't research my texts/chats with Amazon reps or you'd know the answers to this. I'm using a Chromebook. I've tried it on IE< Firefox, Chrome, Opera and ********* Edge. There is no error message, ever. The overlay disappears after a few seconds when it is in non full screen mode. In full screen mode though, it goes nowhere. My regular laptop is still waiting after 45 days to be picked up by Asurion for repair, so I can't screenshot it. I will attach a screenshot of the Chromebook overlay
My primary request was not for your to fix this, but to reimburse me for the dozens of mishandled deliveries and the inability to enjoy Prime Video in full screen mode.
I don't have one specific order, there are many. You need to research my account, my chats and my calls to learn about the many problems I've had with Amazon.
Sincerely,

*******************
Business Response
Date: 04/15/2023
Hello Miya,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your complaint and understand your concern regarding the Amazon Prime video overlay problem.

In order to help identify a solution, I'd appreciate if you could reply directly to this email with the following:

1. A screenshot of the screen overlay you've mentioned.
2. What is the version number of each Web Browser you've used? You should be able to find this information by visiting the browser settings.
3. Would the screen overlay happen with one or multiple Prime Video titles? Please also provide the name(s) of the Prime Video title(s).

Thanks for choosing Amazon.com, and we look forward to hearing back from you again soon.

Please feel free to contact us directly by replying to ***********************************************.

Regards,
Pratap
Customer Answer
Date: 04/19/2023

Complaint: 19885421

I am rejecting this response because:
I have responded to this complaint via email. Amazon has my response, I have not yet heard back from them.
Sincerely,

*******************
Business Response
Date: 04/21/2023
Hello Miya,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

Thanks for following up regarding your Prime Video service.

To know how to take a screenshot of the screen overlay you've mentioned, please contact your device (Chromebook) manufacturer as they're in the best position to assist you with that. They'll also be able to help you find the version number of each Web Browser you've used.

Alternatively, if you own a smartphone, you may take a picture of the screen overlay on your Chromebook and attach the photo in your reply.

Moving forward, while I understand that the overlay has happened with many titles in the past, we'd need you to provide us with one or more specific titles that you've experienced the issue with. You may attempt to replicate the issue and annotate the date, time and name of specific title you experienced the issue with.

Once you're ready, I'd appreciate if you could reply to this email with all the details requested above. This would allow us to further assist.

Thanks for your understanding and we look forward to hearing back from you again soon.

Regards,
Pratap
Customer Answer
Date: 04/24/2023

Complaint: 19885421

I am rejecting this response because:
Amazon knows what an overlay looks like, so sending in a photo of an overlay isn't going to help them at all. Unless they can explain how a photo of something they've already seen is helpful, then they'll need to figure something else out.

Sincerely,

*******************
Initial Complaint
Date:04/01/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have purchased a scooter for Christmas, ORDER # ***-4235125-2868253. It arrived and it kept saying Error on the screen. My son was not happy with Santa at all. I have processed a return and placed another order for the same scooter - the second order arrived. The first order placed on Dec 17 was returned on January 4th, and I have never receive my refund for $373.18 and the reason for that is I did not used the tracking # provided from Amazon, instead I sent it *** with another tracking number (pictures and proof attached) I have contacted Amazon the same day and I was told not to worry, as soon as the item arrived to them I will get my money back. I have received an email from Amazon stating that the order was received and a refund will be processed (email attached) I called and called and called, always being told oh the tracking # that we sent you shows you never sent the item, which is not true. I even have a video on me doorbell showing the *** lady picking the scooter up. Then I was told oh for refund over $300 it takes longer time to process - that was ******** now it's ****** I would like my money back and to ask Amazon to look outside of the box. I have a tracking # that shows the scooter delivered to the Amazon warehouse address on January 6th, please go back to whoever worked that day and who received the return. Because it looked to me like someone who works at Amazon is enjoying the scooter purchased with my money. Total of $373.18 Tracking #1Z8Y5R462642394184 Thank You
Business Response
Date: 06/02/2023
Hello,

I am ***** from Amazon account service team. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB.
We received your email about the credit card dispute you filed on Order 114-4235125-2868253.

To correct this problem, we had asked your card issuer to close the dispute in your favor.

You should have received a refund of USD ****** on your credit card .

We are sorry for any inconvenience. If you need more information about the dispute or the credit card refund, please contact your card issuer.

Please feel free to contact ** directly by replying to *********************************************** if we can be of further assistance.

*****
Initial Complaint
Date:04/01/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon is running a scam by advertising an item is eligible for returns/refunds right on the product site, but when you actually go to return the item they refuse to allow you to return a new unopened product. Making up policies that are not visible to consumers on the product site or their website.
Business Response
Date: 04/03/2023
Hello *********,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the defective item SABRE Defense Spray with Quick Release Key Ring, 25 Bursts, 10-Foot (3 Meters) Range, 3-in-1 Formula Contains Pepper Spray, CS Military Tear Gas.

I apologies for the inconvenience that you have experienced in this case.

I've forwarded this feedback to the appropriate team for further review on it.

I've issued a refund of $13.34 as an one time exception to your original payment method. In most cases, once a refund has been submitted, the issuing bank will post it to the concerned account within 3-5 business days. This time frame may vary from one financial institution to another.

Your patience and understanding are greatly appreciated.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Pratap
Customer Answer
Date: 04/03/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************************
Initial Complaint
Date:04/01/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a used apple Airtag thinking you would have done your due diligence to protect the safety of your customers but I was so completely wrong. Not only did it arrive with a dead battery but it also arrived still connected to someones apple id which once i put a battery in it that person now has my location, completely not okay and I should be seeking legal action as this is completely not okay. How do you not check for these things before selling them to your customers. Complete lack of care for your customers. I want a brand new airtag at no extra cost compared to the small discount you sold me this at. When I contacted support they just handed me off to someone completely different and you never speak with the same person over email when discussing the issue. Ive had it with amazons lack of care for customers.
Business Response
Date: 04/04/2023
Hello ********,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the defective item Apple AirTag that you have purchased from Amazon Warehouse.

I apologies for the inconvenience that you have experienced in this case.

Upon checking I see a return label has been created for this item. I'd request you to return the item and reorder it. Once the item is processed in our return center a full refund will be issued.

I've issued a $10.00 promotional certificate to your Amazon.com account for any inconvenience , which will automatically apply the next time you order an eligible item sold and shipped by Amazon.com. You will not see the credit on your account but you will see the credit applied to your account on eligible order sold and shipped by Amazon at the checkout page under the head "promotions applied". The items "sold and shipped by Amazon" can be found on the website and it will written under the item price.

Your patience and understanding are greatly appreciated.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Pratap
Initial Complaint
Date:04/01/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I contacted Amazon on Monday 3/27/2023 afternoon at 430PM PST to inform them of many fraudulent charges and orders on my account and asked them to cancel these order and to remove my linked account from **********************. I was told that they could not do it and I have to contact the bank and let them take care of it. I then asked so I can add a credit card but I can not delete one, but I need to pay rent, I need to pay my bills, I am a senior with a one family income, why can't you help me, all I was told was sorry madam connect your bank. Why didn't anyone notice all the transactions that were being made. I was then again told to take it up with my bank, this has caused me undue stress and anxiety, for a huge company like Amazon not to have security measures in place to notice unusual transactions, to prevent fraud
Business Response
Date: 04/12/2023
Hello,
We have reviewed the customers buyer account and cleared the unauthorized activity from the account.
We have sent the necessary password reset guidance to the customer via email. We sent this information to their registered email address on 12/4/2023
For more information on our privacy notice, the customer can search for Privacy Notice on the Amazon shopping website.
Sincerely,
Amazon.com
Customer Answer
Date: 04/12/2023

Complaint: 19885128

I am rejecting this response because: your response states
Hello,
We have reviewed the customers buyer account and cleared the unauthorized activity from the account.
We have sent the necessary password reset guidance to the customer via email. We sent this information to their registered email address on 12/4/2023.
For more information on our privacy notice, the customer can search for Privacy Notice on the Amazon shopping website.
Sincerely,
Amazon.com
You stated that you sent a password reset on 12/4/2023 today is 4/12/2023 we are not even in October yet. I have not received any reset password email. I want my Amazon account CLOSED and my account to be reimbursed for all transactions made in the month of MARCH as none of them are mine.

Sincerely,

*********************
Business Response
Date: 05/09/2023
Hello,

I am ******* and I am a member of the Amazon ***********************. I'm writing in response to a complaint filed on behalf of the customer by the *******************************************.

The previous date sent was intended to be April 12, 2023, apologies for the miscommunication.

We have already secured your account and sent you an email confirmation. We previously performed the following actions to protect your information:-- Disabled the password to your account.-- Reversed any modifications made by this party.-- Canceled any pending orders. You can ignore any confirmation emails that you received for these orders.-- Restored any gift card balance that *** have been used. It *** take 2 to 3 days for the gift card balance to be available in your account.-- Disabled the Two Step Verification in your account. Please reactivate if appropriate.

Sincerely,
---

*******

Amazon.com | ***********************

Customer Answer
Date: 05/10/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this company needs to implement better ways to resolve fraud. I want my amazon completely cancelled. I do not appreciate that I had to go through the BBB and my bank to get this issue resolved. I feel this should have been taken care of when I first contacted your company.

Sincerely,

*********************

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