Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,249 total complaints in the last 3 years.
21,822 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:09/15/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
amazon forcefully suspend my fbm offers now they want me to expensive products via fba not telling me exactly what document they need to give my fbm offers back Amazon employees are not answer me correctly want me to sell my products expensive This is cheat give my fbm offers back I don't want to sell expensive and loot people give my fbm back right now We will continue to keep your Amazon seller account deactivated to prevent harm to our customers, other selling partners, and our store. We will not consider your submission if your request does not provide evidence that you will no longer pose a risk.
Business Response
Date: 09/28/2022
Hello,

We have reviewed the sellers account and we are unable to reinstate their selling privileges.

We are unable to provide information on our investigation methods.

Sincerely,
Amazon.com
Initial Complaint
Date:09/15/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Greetings,My account was deactivated in error on Amazon. My account was deactivated due to sanctions of the ** Government against ****** and occupied territories. The Amazon system considered that I and my business are located on the territory of ********, which was illegally occupied by ******* terrorists. But this is not so. I am a full-fledged citizen of *******. I do not support the occupation regime of ******. Therefore, as soon as I had the slightest opportunity to take my business out of the occupied ********, I immediately did it. Right now, my business and I have moved to the **************. Here is my current address: *****************************************************************************************, ******************************************************************************. To confirm it, I attached the following documents:-- My ************** Residence Permit;-- Notarized Lease Agreement;-- Utility Bill addressed to the landlord;-- Notarized Pay Stub.Thus, I provided all the necessary documents to prove that Im not a subject of ** Government sanctions.I want to express my deep gratitude to all the ******** people and Amazon, in particular, for your concern about the future of my democratic *******. I sincerely hope you and I can solve my problem as soon as possible to continue the war against ******* tyranny. Sincerely hope for your soonest reply. Many thanks for considering my request. Best regards, *****************************
Business Response
Date: 09/21/2022
Greetings from Amazon.com,

Hello, my name is ******** and I'm a member of the Amazon.com Executive Seller Relations Team. The Executive Team has received your email and requested that I research this issue and respond on their behalf.
I understand that you want to reinstate your account.
Thank you for submitting your appeal.
If you are appealing an action taken on your account, please submit your appeal by clicking the Reactivate your account button in Account Health (**************************************************************). If you want to submit additional information, click the View appeal button and submit additional information as requested.
If you are appealing an action taken on your listings for an intellectual property complaint or Amazon Listing Policy violation:
1.
Navigate to Received Intellectual Property Complaints or Listing
Policy Violations in the Product Policy Compliance section in Account
Health (**************************************************************).
2. Locate the deactivation record for the product listings you want to appeal.
3. Click the Appeal button next to the record to submit your appeal to reactivate your listings.
If you want to submit additional information:
1. Click the View appeal button next to the deactivation record.
2. Click the Submit additional information button to submit the information necessary to reactivate your listings.
If your Amazon seller account has been deactivated in accordance with section 3 of Amazons Business Solutions Agreement and if you believe there has been an error, please submit an explanation to ****************************************************** . Your explanation should include the following information:
-- Evidence or examples that demonstrate the refunds you have issued were requested by customers.
-- Evidence that you have sufficient funds in your account to cover the cost of refunds that you have issued.
We're here to help
If you have questions about this action, please contact us at
*********************************************************. Additionally, please
find general guidance for creating a plan of action at
*********************************************************** and please read our
Selling Policies and Seller Code of Conduct"
(****************************************************************).
Customer Answer
Date: 09/22/2022

Complaint: 18032439

I am rejecting this response because: My account was placed on hold. Therefore, I can not use the "reactivate" button, as Amazon Support described. I also submitted my appeal to the following emails:

******************************************************
******************************************

Amazon indicated all appeals are considered within 1-2 days, but my appeal has been under review for over a week.

I want to remind Amazon Support that my account was deactivated due to sanctions of the ** Government against ****** and occupied territories. During the suspension of my account, I did not receive the Reference Number from Amazon. But the notification clearly stated that my account was put on hold due to sanctions. It was an erroneous deactivation.

I am not subject to sanctions in the legal field. I am a full-fledged citizen of ******* who is currently staying in the ************** legally. To confirm it, I attached the following documents:

My ************** Residence Permit (government-issued ID);
Notarized Lease Agreement at the following address: *****************************************************************************************, Uttoxeter, ****************************************************** (proof of my current address);
Utility bill addressed to the landlord at the following address: *****************************************************************************************, Uttoxeter, ****************************************************** (proof of Lease Agreement originality);
Notarized Pay Stub (proof of my current business address).

As you may see, my business and I are currently located at the following address: *****************************************************************************************, Uttoxeter, ******************************************************. It is the **************, NOT part of the russian-occupied territories of *******. The attached documents confirm it.

I am a citizen of ******* who is right now working in the **************. Thus, I am not the subject of sanctions since the subjects of sanctions, in this case, are citizens of ****** and self-proclaimed republics. My business and I are on territory controlled by the **************. Thus, my location does not fall under the object of sanctions since the object of sanctions, in this case, is the territory of ****** and part of the occupied territory of *******, where I and my business do NOT stay.

Based on the above, my account was placed on hold in error. Therefore, I request Amazon Support to review my appeal and attached documents, and reinstate my account. Thank you so much for your attention and participation.

Sincerely,

*****************************
Business Response
Date: 10/14/2022
Hello,

We have reviewed this account and the information provided. We have determined that this seller may not sell on Amazon.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.
Sincerely,
Amazon.com Seller Performance
Customer Answer
Date: 10/19/2022

Complaint: 18032439

I am rejecting this response because: Amazon Support notified me through the internal system that they are able to reinstate my account but dont have enough information. Therefore, I would like to provide additional information. I attached the following documents to my complaint:

-- My ************** Residence Permit (government-issued ID);
-- Notarized Lease Agreement at the following address: *****************************************************************************************, Uttoxeter, ****************************************************** (proof of my current address);
-- Notarized Pay Stub (proof of my current business address).

I want to remind Amazon Support that my account was placed on hold due to sanctions of the ** Government against ******. My account was deactivated in error because I am not a citizen of ****** or self-proclaimed republics. My business is also not located in ****** or the self-proclaimed republics. I am a citizen of ******* whose business is currently located in the **************. Please, review my attachments to make sure of this fact.

My account contained the following address in the Business Address Section: *********************************************************************. As far as you know, the city of ******** is now under ******* occupation. After the occupation of the city of ********, my account was deactivated due to sanctions.

But, as you may see, my business and I are not located in the city of ********, which is under ******* occupation. My current address is on the Lease and Pay Stub. It is the following address: ********************* Farm, *********************, ********, Uttoxeter, **********************************************************************, the Amazon system mistakenly considered me the subject of sanctions since the Business Address Section contains my old ******** address, which I did not have time to change.

Based on the above facts, I request Amazon Support to reinstate my account, as I am a ********* citizen living in the **************. My business is also based in the ************** at the moment. The documents that I attached to my complaint confirm this fact. Thank you so much for your attention and participation.

Sincerely,

*****************************
Business Response
Date: 02/01/2023
Hello,

We have conducted a review and reinstated this account and an email was sent to the seller informing them of this decision on 02/01/2023.

Thanks, Amazon.com Seller Performance
Initial Complaint
Date:09/15/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On January 26 2022, I purchased the entire season of Resident Alien season 2 for $38.99. This was the ENTIRE season. We're currently on episode 14 and I'm told I have to pay an additional $1.99 for that episode and most likely for subsequent episodes in order to watch it. Resident Alien season 2 is also ONLY $19.99 for the entire season including episode 14 and the remaining 2 episodes that will be aired. It is incredibly unfair that I paid $38.99 and have to continue to "purchase" episodes when the price for the season is $19.99 and includes all the episodes. I've talked to Amazon customer service person ******* on 9/15/2022 at 3pm est who assures me that Amazon can't do anything to rectify this atrocity.I would like Amazon to allow me to have access to episodes 14, 15, and 16 (which are the last three episodes in the season), or refund me my purchase because I was lied to. I did not receive the entire season as I was promised. The right thing to do would be to give me amazon credit for the difference between $38.99 and $19.99 and also let me watch the remaining episodes. That would be the right thing Amazon should do.Thank you.
Business Response
Date: 09/27/2022
Hello Xao,
.
I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We're sorry to know about the issue you've had with your recent purchase of "Resident Alien season 2'.

Our team has issued a refund of $38.99 back to the giftcard that was used to purchase the season. The refund was issued on September 17th.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,

Abhishek
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/03/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************
Initial Complaint
Date:09/15/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have bought a fridge from amazon.com on 09/13/2022 order number 112-6092593-4521804 and the fridge arrived today 09/15/2022 and I signed for it but then when we opened the packaging it had a huge dent and scratches on the front part so Amazon driver was still here so I told him that I am going to reject the fridge because its damaged but I already signed for it so I called amazon to ask for a replacement to be sent to me since the fridge I received was damaged and they told me they will NOT send a replacement and I have to order another fridge and they will NOT refund me my money until 14 days after but this is a lot of money for me and I dont have the fridge since Amazon driver took it back because Amazon sold me a damaged fridge. And for me to order a new one then I have to pay another 626 dollars and just wait for my refund for 14 days and I dont have extra money to pay for 2 fridges and dont have either one and one was rejected for being damaged. Amazon needs either to send me a replacement or REFUND me my money for the damaged fridge . They cannot hold my money for 2 weeks and they already have the damaged item because the amazon driver took it back . I want my 626 dollars back now
Business Response
Date: 09/17/2022
Hello ****,
.
I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We understand your concerns regarding the refund for the order #***-6092593-4521804.

Up on checking, It is marked as delivered at our end. As informed by our specialist team a refund would be issued once the item is received and processed by our returns department. Unfortunately, we do not have a option to issue an advance refund.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
Regards,

Abhishek
Amazon.com
http://www.amazon.com
Customer Answer
Date: 09/22/2022

Complaint: 18031223

I am rejecting this response because:Amazon has NOT resolved the issue and the fridge was rejected and returned back to Amazon and they owe me 626 dollars so the response from Amazon is WRONG AND NOT CORRECT. The fridge was rejected and refused and returned back to Amazon . Amazon has the fridge and my money so they need to get their act straight and refund me my money . The information given by Amazon in their response is wrong . I do NOT have the fridge . Amazon does have it

Sincerely,

***********************
Customer Answer
Date: 09/29/2022
I have uploaded 2 pictures that shows the Frigidaire refrigerator was returned to amazon and received by Amazon . The refrigerator Frigidaire was

returned and delivered back to amazon as you can see from the the attachments that I upload

Business Response
Date: 10/24/2022
Hello,

We have granted the customers request for a refund.
We sent an email to the customer through their registered email address on 2022-10-24. This email confirms that the refund has been issued for $625.32 to the original payment method.

Sincerely,

********
Amazon.com
===========
Customer Answer
Date: 10/24/2022

Complaint: 18031223

I am rejecting this response because:I have NOT received any refund from Amazon . Its Been 40 days since I returned the fridge and Amazon has NOT refunded me the money yet . They are bunch of liars and they like to play games and steal peoples money . I want a refund from Amazon.com for ****** dollars for the returned fridge which they have back in their warehouse . This is very poor and shady business practice by Amazon and they have the worst quality service when it comes to returns since they loose returns and they retro charge me for items they already received and loose orders and shipments , its a chaos at Amazon and they are going downhill and hopefully will soon go bankrupt .very incompetent people and unprofessional and unhelpful and ignorant and untrustworthy. I want my money refunded to my card or you can give me a gift card for the whole amount but I want my money back . You have. Abuse me anger and frustration and sleepless nights and stress . I hate Amazon

Sincerely,

***********************
Business Response
Date: 11/02/2022
Hello,

We are contacting you regarding order 112-6092593-4521804. We issued you a refund in the amount of USD ****** on 10/25.

You can view the refund details at the following link:

https://www.amazon.com/gp/css/summary/print.html/?&orderID=112-6092593-4521804

*****
Customer Answer
Date: 11/02/2022

Complaint: 18031223

I am rejecting this response because:I had to email the *** of Amazon and the executive office to get my refund. Amazon customer service needs specialist and employees did NOT do anything to resolve the issue . They practiced very poor business practice and did NOT refund me my money

Sincerely,

***********************
Customer Answer
Date: 11/07/2022
I am requesting the BBB to reopen this case because Amazon has recharged me again ****** dollars for the item that I bought on 09/15/2022 and I returned back to amazon . Amazon has already charged me 4 times for this single item since 09/15/2022 and that item was returned back to amazon on 09/15/2022 and attached is the proof that Amazon has received this item back . I was shocked that Amazon charged me again a few days ago on 11/01/2022 another ****** dollars without my consent and without my authorization for this same item that I was charged for it back on 09/14/2022 and I returned that item back to amazon . So Amazon keeps charging me for a single item that I returned back to them and they just keep charging me again and again
******** attaching the transactions on my Amazon credit card that shoe-was the charge of ****** dollars from 11/01/2022
Please reopen the complaint ******** and send this new information to amazon

***********************
**************************************************
******-******* 35226
Cell phone ************
Business Response
Date: 11/30/2022
Hello,

We have granted the customers request for a refund.
We sent an email to the customer through their registered email address on 2022-10-24. This email confirms that the refund has been issued for $625.32 to the original payment method.
You can view the refund details at the following link:
https://www.amazon.com/gp/css/summary/print.html/?&orderID=112-6092593-4521804

Sincerely,

********
Amazon.com
===========
Initial Complaint
Date:09/15/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Greetings,I am the owner of the Bingo boutique ************************* ).I am writing to you because Amazon automatically rejects my appeal without no reason. It is the first time that I violated the Drop shipping Policy. I was an inexperienced seller. It is my mistake. BUT IN 2 MINUTES after submission an appeal, they rejected my appeal. They couldnt read such fast my appeal. THEY REJECTED IT BY A MISTAKE AND AUTOMATICALLY. I will attach my appeal in the files.I got a Dropshipping Policy violation. I appealed it, but Amazon seller performance team still rejected my appeal without a reason. Automatically. I called the support team and they just repeated You should write an appeal. They cannot explain anything. So I ask you to help me to get an appropriate answer and reinstate my FBM. I write the root cause here, because the whole appeal is really huge. I violated the Amazon Drop Shipping Policy. I feel so sorry about it. I failed to supply my products in stock on time to my warehouse because I was ill and couldnt control the situation and didnt have a manager who could control the situation.To resolve this problem I decided to deliver these items from **** to ensure our customers received their purchases on time. I admit that Ive violated the Amazon Drop Shipping Policy and I forgot to identify myself as a seller of these products regrettably. I take full responsibility for failing to supervise and train my team.Ive learned a lot from my mistake and I promise itll never happen again. Please, let me sell again. Please, review my appeal and reinstate my seller-fulfilled offers. I totally admit my mistake but I ask for reinstatement.
Business Response
Date: 10/03/2022
Hello,
We are unable to reinstate the seller-fulfilled order privileges and an email was sent to them informing them of this decision on Sep. 19, 2022.
Thanks, Amazon.com
Seller Performance
Customer Answer
Date: 10/10/2022

Complaint: 18029966

I am rejecting this response because:I called Amazon on October 7, and support said that Amazon could reactivate my fbm seller privileges. For this, I need to send a plan of action to the "reactivate your seller privileges" button on my account. Amazon misled me and gave me false hopes of reactivating my seller-fullfield offers. Nobody checks my appeals. When I send it, I get an automatic response after 2 minutes. Maybe this is some technical error in the Amazon system. But why should I suffer because of a system malfunction? Since I violated the Amazon drop shipping policy for the first time, Amazon sent me a notification asking me to send a plan of action. When I send it, I get an automatic response after 2 minutes. How is it possible to check the appeal in 2 minutes? I did my best to correct the mistakes that I made. I ask you to pay attention to studying the plan of action I have added. Everyone has a right to have their case heard, and Amazon must review properly my Plan of Action as I do everything I'm asked to do in the first notification. I am attaching a notification dated September 9, 2022, which clearly states the path to restore my seller fulfillment offers - write an action plan. Also, I added a photo of my passport and POA that must be read.

Sincerely,

***************************
Business Response
Date: 10/12/2022
Hello,

We have reviewed the sellers account and we are unable to reinstate their selling privileges.

We are unable to provide information on our investigation methods.

Sincerely,
Amazon.com Seller Performance

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