Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Amazon.com

  202 Westlake Ave N Ste 2 Seattle, WA 98109-5264

  
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  Amazon.com

  1150 S Columbia Ave Campbellsvlle, KY 42718-2465

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  Amazon.com

  1245 E Washington Ave Ste 300 Madison, WI 53703-3040

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  Amazon.com

  1516 2nd Ave Seattle, WA 98101-1543

  
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  Amazon.com

  1465 Nitterhouse Drive Chambersburg, PA 17201

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/05/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 15 I placed an order with Amazon. As a prime customer, I have never had any major issues with my order. However, this time I have a very big issue with my order and Amazons lack of empathy to resolve. This issue really bothers me after the multitude of years that I have contributed to this business when they were just selling used textbooks books as a new company. Prior to this I was a proud, Amazon customer. My package was scheduled to arrive by Wednesday night. I arrive to the Amazon hub that the package was originally delivered to and I never received that package at all. I called and inform the customer service rep that I could not get the fourth package out from my order. It was then I was informed by the customer service rep that the package was still in route and not delivered. Thats why I am experiencing a technical difficulty with the locker opening because it was never delivered. I asked the rep then if they would be an issue with me, receiving my package from the hub because the last time this happened, the package was immediately returned back to the sender before I can go and get it. The service rep. ******** her that I was should have adequate time and buy that Saturday the package would be returned. I allegedly they were going to make a second attempt to deliver the package by that Friday. The package was allegedly delivered again I arrive to the hub for the second time in my package was not there. I was informed the package was actually delivered the day before and it was picked up the next day. I was told I had to wait ***** hours for it to go back into the warehouse before I can have a refund. By the following Monday, I called customer service back and I was told I need to wait at least 24 hours for them to attempt to re-deliver the package before my refund could be issued again I waited a couple of days I recently called tonight, and I was informed that I would not get my refund back. To date, I havent received my refund, not acceptable

  Business Response

  Date: 04/07/2023

  Hello ********
  
  I'm ***********;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I'm sorry for the inconvenience caused with the order placed on our website.
  
  I've tried to locate the order with the information available in your complaint. Unfortunately, I'm unable to locate the exact order you are referring to, please share the order number so that we can review the issue and assist you further.
  
  Rest assured, once we receive the requested information we will address the issue as soon as possible.
  
  We look forward to seeing you again soon.
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

  Regards,
  
  ****** K
  Amazon.com
  ***********************************

• Initial Complaint

  Date:04/05/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Placed Amazon order for new not used dryer part March 1, 2023. Paid total of $154.79 including tax. Order #***-6027509-5043405. Received part March 6, 2023 and returned it to *** as requested on March 7, 2023. I called Amazon and after being transferred to a supervisor ********* explained the situation and that I had called ****** ****************** to ask about their listing on Amazon and was informed they do not have a storefront on Amazon. They don't know why the reseller is using their legal business name and address. I placed the order over the phone with them directly for $179.48. ******* supervisor then sent me a return label to my email and I took the used part directly up to *** with tracking #1ZR7X0859012899890 that shows delivered to Amazon March 9, 2023 at 9am. I have now been told it can take until May 2023 to obtain the refund. I want my refund processed without further delay. I have tried to get a refund without success. The supervisor was going to look this reseller misrepresenting ****** Paykel as well.

  Business Response

  Date: 04/07/2023

  Hello *******,
  
  Once the carrier has received your return package, it takes a while to arrive at our *************** In most situations, returns are processed by Amazon in 14 days. In some situations, it may take up to 60 days to be processed. This additional time allows our ************** to find and process the item.
  
  If you haven't been issued a refund after May 7, 2023, we recommend that you reach out to the carrier that you used to return the item to Amazon.
  
  Thank you for your understanding.
  
  We'd appreciate your feedback. Please use the buttons below to vote about your experience today.
  
  

  *****

  Amazon.com
  *****************************

  Customer Answer

  Date: 04/10/2023

   
  Complaint: 19901602
  
  I am rejecting this response because:

  I didn't request the location for the return the shipping label was provided by a supervisor I spoke to at Amazon on March 6, 2023. This was the day I received the used part listed sold as new. I was told in writing my refund would be issued by March 28, 2023 not May 2023 that they are stating now. I have provided my supporting documents to show all of this. No one should have to wait 3 months for a legitimate return that my previous documents sent clearly shows it accepted by them on March 9, 2023 at Amazon warehouse. I expect my refund to be processed without any further delay. You can't move the date when the customer has documents to back up what they were told. You can't move the line as you want.  

  
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:04/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been banned from doing reviews on Amazon I have emailed the help desk and customer support numerous times asking why I was banned from writing reviews and I have yet to receive an explanation from Amazon. It's been almost 2 years since I was first banned from writing reviews. They have not been very helpful regarding this. I would like the restrictions removed and an explanation of why I was banned in the first place.

  Business Response

  Date: 04/07/2023

  
  Hello ********,
  
  Thank you for your inquiry. We have noticed some unusual reviewing, rating, or voting activity associated with this account. As a result, we removed all of this account's reviews, and the account is no longer able to contribute reviews, ratings, votes, customer questions and answers, and other related Community content.
  
  Why is this happening?
  Customer reviews, ratings, and votes are meant to help customers make informed purchase decisions through unbiased product feedback. Reviews, ratings, and votes that violate our Community Guidelines and our Review policies are not allowed.
  
  This account can no longer contribute content for one or more of the following reasons:
  -- Reviews, ratings, or votes were posted in exchange for compensation, such as gift cards, product refunds, review swaps, or free or discounted products.
  
  To learn more about this policy, go to "Community Guidelines":
  *****************************************************************************
  
  Has your account been deactivated in error?
  If you believe there has been an error, please submit an explanation. Your explanation should include the following information:
  -- Evidence or examples that demonstrate that your account complies with our policies.
  
  To contact us about this decision, please reply to this email.
  
  The Amazon Review Moderation team

  Customer Answer

  Date: 04/09/2023

   
  Complaint: 19901488
  
  I am rejecting this response because:
  I did none of the following that they claim. I've never received any type of compensation for reviewing products. I simply reviewed by my personal experience. And received nothing in return. But banned. 

  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:04/05/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello BBB I need your help because Amazon and apple have me going back and forward on this and no one resolve my issue I brought an airpod on Amazon and I also brought a warranty on the airpod I brought but now ***** docent wana fix my airpod and neither Amazon And I brought the Warranty now I dont now if the complaint have to be file to Amazon or ***** because I brought product in Amazon but ***** is the one that makes them and also is the ones that said ***** care on the reciept I will attach both reciept here hope you can help me I want a refund for both warranty and airpod or a replacement of airpod that will work

  Business Response

  Date: 04/07/2023

  Hello ******,
  
  I'm Pratap from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I've reviewed the complaint and understand your concern regarding the  AppleCare+ warranty claim for Headphones.
  
  Upon checking, I see that the return window was expired. Unfortunately we will not able to send the replacement or issue the refund in this case.
  
  I'd suggest you to please contact the manufacturer for any assistance with warranty, replacement, or refund information.
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
  
  Regards,
  Pratap

  Customer Answer

  Date: 04/10/2023

   
  Complaint: 19900898
  
  I am rejecting this response because: if you look at the warranty reciept I send you the extra Warranty I brought is still elegible for replacement because the extra Warranty haven't expired yet the manufacturer Warranty that is for one year said that's expire and the 90 days from the date is been more then that but the warranty I brought is still *********** at the reciept picture
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:04/05/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ON FEB 23,2023 I ordered some food from Amazon Fresh the first time I placed the order I mistakenly put the wrong pin number in and it canceled the order. I then reordered with the correct information and the order was processed. The Amazon Fresh order was scheduled to be delivered two days after the order was placed. On the day of the delivery I waited for my order but it never came. So I contacted a customer service agent at **********************. After speaking with several agents I was told my order was canceled. I then requested a refund in which they said would take **** business days. I waited those day and still didn't receive my refund back on my card. I payed for the food on my EBT card totaling $63.79. I have called Amazon several of times and they have given me nothing but the run around. The order number 111-6880640-0209853. Today is ***** 5,2023 and I still haven't received my refund

  Business Response

  Date: 04/24/2023

  Hello ********,
  
  I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message. 
  
  I've reviewed the complaint and understand your concern regarding the refund for the cancelled Order ID: *******************. 
  
  I apologies for the inconvenience that you have experienced in this case.
  
  I've escalated this issue to the Amazon Fresh team and received an update from them stating the refund of $63.72 has been issued to your original payment method. In most cases, once a refund has been submitted, the issuing bank will post it to the concerned account within 3-5 business days. This time frame may vary from one financial institution to another.
  
  Your patience and understanding are greatly appreciated.
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.
  
  Regards,
  Pratap

  Customer Answer

  Date: 04/27/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************************

• Initial Complaint

  Date:04/05/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  BBB,We need your help connecting with someone at Amazons *********************** We have been trying to protect the patent under our license, US ******** S, from copycat offerings and Amazon has summarily cut off our ability to issue Intellectual Property complaints, citing we were abusive in doing so.While we recognize and respect that Amazon has a policy regarding issuing complaints that *** give you as a seller a competitive advantage, it is simply not our fault that competitors are competing using stolen intellectual property.We have an onus to protect the patent under our care as per the license agreement we have signed with the patent owner. We have provided Amazon with a copy of the license agreement multiple times, as well as clear representation as to how the infringers are violating this patent. Nothing has been done and Amazon has failed to respond to us.Can you help us connect to someone at Amazon that can provide guidance?Hydracup Merchant Token: AUTHV0Q6NF07A

  Business Response

  Date: 04/07/2023

  Greetings from Amazon Services,
  
  Due to you want to protect your listings using a patent, I would like to let you know about the Amazon Patent Evaluation Express (****) program (Note: Participation in **** is voluntary and confidential).
  
  This program was created in order to allow you to report listings that *** violate your intellectual property. With ****, U.S. utility patent owners can report ASINs listed in our store that *** infringe on their patents. Rights owners or agents who have concerns about potential intellectual property infringements of their utility patents can apply for the **** program using the Report a Violation tool. **** allows U.S. utility patent owners to obtain a neutral evaluation of a patent infringement claim against ASINs listed in our store.
  
  To learn more about this program and also about the enrollment process, please log in into your brand account and then access into the following link:
  ****************************************************************************

• Initial Complaint

  Date:04/05/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Amazon closed my account saying I returned too many items. Only returned TWO within the past few months! If you don't want to customer to return items. either 1) do NOT carry s***** items that don't match the description at all 2) just do NOT offer free return In the email, they say Hello,As we informed you earlier, we have closed this account. Our records show that we previously closed an account of yours for violating the terms of our Conditions of Use agreement. When we close your account for violating the terms of an agreement, you cannot open a new account or use another account to place orders on our site.After a thorough review, we have decided not to restore your full access to this account. You will not be able to place orders on our site.Any digital content that you purchased with this account is still available to you. To access the content, click the Manage Your Content and Devices link on the menu Your Orders on Amazon.com.Account Specialist Amazon.com www.amazon.com I've asked MULTIPLE TIMES how to access digital contents w/o login, NO ONE ever gave me a solution. The customer service team is like a ROBOT!Also the gift card balance on my account is not accessible not, this is THEFT!

  Business Response

  Date: 04/12/2023

  Hello,
   
  

  We have reinstated this customers buyer account. We sent an email to the customers registered email address on 4/12/2023 confirming account reinstatement, only to purchase digital items.
   
  

  Sincerely,
   
  ***

  Amazon.com

• Initial Complaint

  Date:04/05/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received an extra chair and was charged for it through a third party seller on Amazon.com. The 3rd party's company's name is HelMeck Home, which is now selling the same products under the company name Plococo. I attempted to resolve the issue with Amazon by returning the extra item, but this was denied, and the return date consequently passed. The company has very poor reviews with complaints similar to mine. I would like support with returning the item for a full refund.

  Business Response

  Date: 04/08/2023

  Hello,

   

  We reviewed the information provided and decided to uphold our original decision on the A-Z claim. We took this decision because we noted that the reason of return was remorse and the seller had provided a local return address to facilitate the return. However, the buyer did not ship the return to the seller within 14 days of receiving the return address. Per policy, we are unable to reverse our decision.

   

  Regards,

  Amazon

• Initial Complaint

  Date:04/05/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I attempted to make a purchase at Amazon Fresh in ******* (*****). I was told at checkout by the cashier that the order was cancelled/credited due to a coupon not being applied. This was a lie. I was told by store manager Laz that customer service on the app may be able to help faster. As it turns out, the charge wasn't cancelled/credited. The only receipt they chose to provide was for the charge. As I was leaving, the cashier began unbagging the goods to put back on the shelf and sell to someone else. I stopped at the front door on the way out, pointed out to the security gaurd that the cashier was putting things back on the shelf, I was walking out empty handed, and they confirmed this verbally. Store security cameras will confirm everything I've stated here is fact.On February 11, I was charged $38.48 by Amazon Fresh. I was told they simply couldn't print the receipt for the credit. I was told they couldn't even pull up the original transaction, despite my email confirmation arriving immediately.I am owed $38.48 for this theft. I'd also like a $500 gift card for stealing my money and refusing to issue the refund I was told two months ago was already issued. Additionally, the ongoing refusal by Amazon telephone customer service to provide their employee ID, extension, or transfer the call to a supervisor for their review can't be misconstrued. This cover-up ends now. ****************** and TikTok will take this global. ****** and ***** will receive a copy of this complaint with permission to reprint.

  Business Response

  Date: 04/14/2023

  Hello ******,
  
  I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message. 
  
  I've reviewed the complaint and understand your concern that you did not take the order from Amazon fresh store in *******.
  
  I apologies for the inconvenience that you have experienced in this case. I've forwarded this feedback to the appropriate team for further review on it. That team will investigate and take action on this issue.
  
  I've issued a refund of $38.48 to your original payment method. In most cases, once a refund has been submitted, the issuing bank will post it to the concerned account within 3-5 business days. This time frame may vary from one financial institution to another. If the order was paid for by gift card, amount will be returned to your gift card balance in 2-3 hours. These funds will be automatically applied to your next order. You can view your gift card balance and activity here: *************************************************
  
  I've also issued a $25.00 promotional certificate to your Amazon.com account for any inconvenience , which will automatically apply the next time you order an eligible item sold and shipped by Amazon.com. You will not see the credit on your account but you will see the credit applied to your account on eligible order sold and shipped by Amazon at the checkout page under the head "promotions applied". The items "sold and shipped by Amazon" can be found on the website and it will written under the item price.
  
  Your patience and understanding are greatly appreciated.
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.
  
  Regards,
  Pratap

  Customer Answer

  Date: 04/14/2023

   
  Complaint: 19900426
  
  I am rejecting this response because:
  

  Amazon, a known union-busting company, stole my money for over 2 months and thinks a $25 promotional gift card is acceptable?? My complaint was clear, and you're $475 short of the $500 I requested.

  Moving forward as advised. You should have paid ***********************, too.

  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:04/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Trying to get an Amazon Seller account closed for over a year. Amazon is producing FALSE inventory in order to keep my account running. 2 weeks ago, i logged into Amazon ************* and found that Amazon had taken it upon themselve to "BOTH Add inventory to my ************** resumed sales WITHOUT my permission under my business name. We have NO inventory in the poccession of Amazon. And we have seen NO profits from those illegal sales. The dishonesty of the employees of Amazon is Astronomical!!!!! The false inventory is being added as a debit. A debit we will NEVER EVER pay. I currently have 4 packages from Amazon sitting on the floor Right Now! This is NOT my inventory and we will NOT pay to receive it. I am sure that you have complaint of an Amazon seller that can't seem to get their investment returned to them from Amazom......I'd bet cash money, it's because some of it has been shipped to my business. Also! I'll be cash that Amazon is attempting to play victim while trying pull shipping fees from Myself and the other sellers. All this misunderstanding is purposefully done by design. Amazon is a Scam in it's entirety. over 6 months ago we removed all our inventory and paid all fees. Amazon keeps adding false fees. I also have months of false fees for Amazon ************************************ Audible. We have never advertised nor sold in ****** but we have fees. Our 1st time ever hearing of Audible was a brand new fee added on our Seller Account Invoice. But it was hidden. A silent fee that our Accountant found! We Stopped Conducting Business on the Amazon Platform that day!!!!!!! Please stop sending us other peoples stuff Amazon. It's not your property to distribute freely. Amazon is **********************

  Business Response

  Date: 04/07/2023

  Hello!
  
  I reviewed the account and found the ****************** found multiple FNSKUs, from past missing events, and those units were adjusted to the account. When FBA inventory is added to an active account in a sellable disposition, the inventory is automatically available for sale (even if the account is on vacation). This is because the fulfillment is handled by Amazon and not the seller. 
  
  At this time the seller is not eligible for reimbursement of any removal order fees. The recent removal orders were created with inventory that was in Stranded and per the sellers stranded inventory settings the units were returned to them. The orders that were created per the sellers automatic action settings and due to Amazon policy are not eligible for reimbursement. 
  
  The seller will need to create a case to the Selling Partner Support team to request closure of the account once the removal fees are paid back.
  
  If the seller is making claims that inventory they never shipped and previously sold was added to the account, they will need to make a support case where it can be properly investigated. These investigations cannot be completed though BBB.
  
  The monthly selling fees are ineligible for reimbursement as well. 
  Your monthly Professional selling plan fee can vary depending on whether your accounts are merged or not. Your merged accounts are listed in the store switcher at the top of the Seller Central page. If you have not merged your accounts, then you will pay the full subscription fee in each country (or region, in the case of ******** and Europe). If your accounts are merged, then you will pay a discounted subscription fee. Your monthly fee will be the lower of: (1) the sum of the subscription fees for each country in which you have active listings or (2) the equivalent of $39.99 USD per month. For example, if you maintain merged Professional selling plan accounts in ***** ($0 subscription fee) and ****** (600 MXN/$30.43 USD subscription fee), you would pay a subscription fee of $30.43 USD per month. If you maintain merged Professional selling plan accounts in North America ($39.99 USD subscription fee), Europe (39.99/$45.94 USD subscription fee), and ***** (4,900/$44.18 USD subscription fee), you would just pay the equivalent of $39.99 USD, split proportionately across each country or region in which you have an active listing and charged separately in each local currency. The amounts billed *** vary based on exchange rates. The amounts billed will exclude tax (except in ****** and ******) and exclude foreign transaction fees that *** be charged by your bank or credit card issuer.
  Review the help page for further information: ****************************************************************************
  
  While I understand this is not the outcome the seller hoped for, this is our requirement per policy. No refunds will be issued at this time. Please create a case with support to close your account once it meets all requirements:
  Steps to take before closing your seller account
  If you decide to permanently close your account, follow these steps:
  Fulfill any outstanding orders.
  Wait 90 days after your last sale to ensure the A-to-z Guarantee claims period is honored.
  Wait until you have a zero balance in your account (your next disbursement or charge date).
  Resolve all of your transactions with buyers, including issuing any necessary refunds.
  Confirm that you have valid bank account information on file to receive a final payment.
  Check your Performance Notifications to make sure that all the reasons for your account's suspension have been resolved and your account is restored.
  Review the help page for further information: **********************************************************************
  
  

  Customer Answer

  Date: 04/07/2023

   
  Complaint: 19900252
  
  I am rejecting this response because:

   

  These statements may stand true in daily business, but not applicable to me. Myself nor my company HAS NO INVENTORY AT AMAZON FULFILLMENT CENTER!!!!!!! So there should be no charge nor any movement of sales. I have sent NO INVENTORY to FBA in over 14 months. 

   

  Do you see BBB? Everything they say is a lie. This is the essence of why SOOOOOOOOOOOOOOO want NOTHING to do with Amazon. 

  It took us 4 months to pay off All debits and clear out our inventory. Amazon has NO LEGAL RIGHT to add inventory, fees, nor active business to an account they dont own. No matter what an "Amazon" policy reads, I'm not employeed by you. I, the owner of *************, SAID STOP! Period. So STOP. NO BUSINESS TRANSACTIONS SHOULD BE TAKING PLACE AT ALL UNDER OWN BUSINESS NAME. SELL PRODUCTS UNDER YOUR ON BUSINESS NAME AND YOUR OWN TAX RESPONSIBILITY. 

   

  Amazon really is the worst company ever. An entire staff of millions of paid liars. Not men, but Liars. 

  We dont lie. We dont mislead. And We dont steal. So WE want NOTHING to do with you Amazon. Get lost and conduct your illegal business under your own shadow. What a Lame company.
  
  Sincerely,
  
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