Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,685 total complaints in the last 3 years.
22,055 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/04/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
701-4794373-7565056 That is my Amazon order number , I never received it there was a picture of being delivered but I never got it. After multiple tries to contact they asked me for a police report which I could station said if the item was never in your possession I cant file a complain. I explained this to 2 leaders they both very rude and hanged up on me saying police report or nothing.
Business Response
Date: 04/06/2023
Hello ****,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern that you did not receive your items from the Order ID: *******************.

I apologies for the inconvenience that you have experienced in this case.

Upon checking I see that refund of CDN$ ****** has been issued to your original payment method. In most cases, once a refund has been submitted, the issuing bank will post it to the concerned account within 3-5 business days. This time frame may vary from one financial institution to another.

Your patience and understanding are greatly appreciated.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Pratap
Customer Answer
Date: 04/06/2023

Complaint: 19894997

I am rejecting this response because: this shouldve have been done on the first day when I called , I wasted over a day sent back and fourth I was mistreated by Team leader as they claim ************** , I was going back and fourth with the police station , Im want a compensation for my time , stress and frustration.

Sincerely,

******************
Initial Complaint
Date:04/04/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
From December 2022 until present I was overcharged for prime a total of ***** when I was only supposed to pay **** per month and i am owed a refund of $47.17...and this needs to be corrected asap..attached is my Amazon payment statement and they refuse to correct this as if they are mad that I saw this they will tell me these are refunds when it clearly states these are my payments, and this error needs to be corrected... **************** giving unnecessary rebuttals that needs to be credited
Business Response
Date: 04/06/2023
Hello *******,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the Prime membership charges.

I see that your Prime membership was changed from one plan to other between one month Prime and weekly prime membership. This is the reason why there is confusion. I see that you were refunded for all the months except March 27, 2023, February 27, 2023 and February 16, 2023 (Paid Trial).

I would request you to please check your refund emails and let us know so that I can help you further.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
***********************************
Customer Answer
Date: 04/06/2023

Complaint: 19895375

I am rejecting this response because:

Sincerely,

*********************

I have to disagree with you I am showing on refund on feb 12 showing on emails for $7.41 and one refund done on jan 11 for $15.89 were refunded to my gift card, all the screenshots are there if you see any that i missed please let me know but those are the only 2 refunds that i can see
Business Response
Date: 04/11/2023
Hello,

You're right ******** I would like to confirm that there were no refunds. I'm sorry for any misunderstanding.

I've issued the following refunds without canceling the Prime membership.

April 08, 2023 Successfully refunded **** USD against transaction D01-4865818-5533061
April 08, 2023 Successfully refunded **** USD against transaction D01-6864951-3376249
April 08, 2023 Successfully refunded **** USD against transaction D01-4781470-3469002
April 06, 2023 Successfully refunded **** USD against transaction D01-3628082-7072244

The refunds will be seen within 5 business days in your card.

We look forward to see you soon.

Regards,

Praveen M
Amazon.com
*****************************
Initial Complaint
Date:04/04/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon has stolen and withheld $1,021.84 of proceeds for sales of items on their marketplace platform. My Amazon Seller account was suspended on June 22, 2021 due to an Amazon Policy violation committed by a terminated employee. I am owed a total of $1,021.84 and am looking to escalate to have my funds disbursed. Thus far Ive been patiently going through the normal resolution process with the Amazon Seller Central and the Payment Funds team for more than 1+ years with no resolution. I was instructed to write to payments-****************************** to inquire about my account balance. I received a response on October 29, 2021 from disbursement-******************************** which indicated Amazon completed their review and determined the funds in my account will not be disbursed to be because my seller account has been used to engage in deceptive, fraudulent, or illegal activity that ***** our customers, other selling partners, and our store. I was again told that they may not respond to further emails about this issue.Ive reached out to Amazon on multiple occasions and explained the account violations and attempted to work a solution so my funds would be disbursed. Amazon continually has given me the run around, and now Ive noticed that as of 2/25/2022, the funds have been subtracted from my earnings on the website as Other. My ******************** with these teams indicate that they may not respond to further emails about this issue, which is highly frustrating. Again, as the owner of the business I continually take responsibility for the actions of the employee, causing the account violations and understand if Amazon does not wish to reinstate my account, but I believe the amount of $1,021.84 in my reserve is rightfully due to me.Attached to this complaint is the POA(Plan of Action) submitted to Amazon which outlines all communications with the company, including rebutting claims and requesting payment. It is my wish to resolve this without seeking legal remedies
Business Response
Date: 04/09/2023
Hello,

After completing our investigation and reviewing the information the seller has provided, we have determined that the Amazon seller account has been used to engage in deceptive, fraudulent, or illegal activity that ***** our customers, other selling partners, and our store. The funds in the account will not be disbursed to the seller.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.

For more information on this policy, please review our "Funds withholding policy":
******************************************************************************************

Merchant Credit Team Amazon.com

Customer Answer
Date: 04/13/2023

Complaint: 19895276

This is the same exact copy/pasted response they continue to provide, despite me providing evidence that I have not broken the law or committed any actions that harm Amazon or their customers. I provided sourcing receipts for all items, tracking information and documentation related to the account suspension. None of the buyers filed claims or reported issues with their orders, however Amazon continues to hold onto the sale proceeds, citing damage to them and their customers.
I will never sell on their store again but continue to believe that this money is owed to me. I sold items on their planform, fair and square and they continue to fraudulently deny disbursement. This is an unfair business practice. If they continue to deny access to my funds I will move onto other litigation.

***********************
Initial Complaint
Date:04/04/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased an order on 3/22, order # ***-5679173-5141067 for various items. Everything I ordered listed free returns with no reasoning or justification online. I purchased 4 of the NICETOWN Full shade curtain panels pair of energy smart & noise blocking blackout curtains. I returned all 4 items, as they were not noise blocking and did not measure to the 84 inches in length (they were shorter) and arrived late. I returned all 4 items to *** with a QR code that was scanned for a free return. I was charged a return shipping fee for a free return of two items/curtains. I had a QR code to scan at the *** store and was charged a total of $13.98 or $6.99 for each item. Both items were packaged and I took the items to the *** store, they were not returned through a scheduled pick up. I am extremely disappointed in this experience, as the item ordered was listed as free returns. Therefore, I had $6.99 ($13.98 total) deducted from each item returned when it was listed as free returns. This is misleading if you are going to charge me for a return when it is listed as free returns online. I want to be refunded for the shipment charges that were deducted. I have called customer service twice today and dealt with very rude associates who hung up on me. I also called last week and was told directly that I should not have had to pay for shipping/ or had shipping deducted because the item was free returns and listed that online. I received an email that Amazon was researching and would contact me in 3 days but it has been more than 3 business days. The item is for two NICETOWN full shade curtain panels in the silver grey with the order number listed as ***-5679173-5141067. Please advise!Thank you,*****************************
Business Response
Date: 04/06/2023
Hello *******,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Free returns are available for the shipping address you chose. You can return the item for any reason in "new and unused condition": no shipping charges.

Both the items which were received where you were charged shipping charges were damaged and hence return shipping charges were deducted.

I've issued return shipping charges refund for $13.98 as a one time exception. You will see the refund in 5 business days.

I hope this helps you in future.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
Praveen M
Amazon.com.
*************************************** us why here...
Customer Answer
Date: 04/08/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

Km *****************************
Initial Complaint
Date:04/04/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Below are the details of my paid order to Amazon.com. Although Amazon.com continues to claim the order is "on its way", Amazon has still not fulfilled the order approximately 6 months later. I have pursued every form of contact with Amazon.com to resolve their failure to deliver the order without any attempt by Amazon.com to fulfill the order. ******** claims that I would be contacted by a resolution team member within a week have been false. I have never been contacted by Amazon. All I have done over and over again is to try to get my paid-for order delivered, and Amazon.com has refused to do so. I can provide copies of many of my communications with Amazon.com attempting to get my order fulfilled.ORDER PLACED November 10, 2022 TOTAL $193.14 SHIP TO ************************** ORDER # ***-9590538-0769801 View order details View invoice On the way, but it's running late Track your package for details XP Lite Lectric Bike | **************** Bike - Weighs Only 46lbs | 40+ Mile Range w/ 5 Pedal-Assist Levels (Lectric Blue)
Business Response
Date: 04/11/2023
Hello *****,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

As this is shipped and sold by a seller, we contacted the seller. While we are unable to resend the item, we will take appropriate action in this case.

*****, as you didn't receive the order, we would like to issue refund. I would like to know if you wish to get the refund to the original payment method or in the form of a gift card to your account.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
***********************************
Customer Answer
Date: 04/12/2023

Complaint: 19894538

I am rejecting this response because: I paid Amazon for the item in November 2022. Amazon indicates that the item is on its way. Amazon continues to claim it is on its way. I want the item that I have paid Amazon for and that Amazon has promised me. I am positive that Amazon can figure out a way to get me the item that I paid for and that Amazon promised me. Amazon can and must give me the item.

Sincerely,

***********************
Initial Complaint
Date:04/04/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 3/18/23 I ordered a back scrubber from Amazon. I was told it would be delivered by 3/23/23. On 3/24 I received an email from Amazon stating that shipping was delayed without explanation/new delivery date. On 3/28/23 I attempted to request a refund through the app but was unsuccessful. My DIL then called & spoke to a ***, *******, who, as a courtesy, ordered a replacement, did not cancel the original order & issued a refund. We then asked to have the details of his actions emailed to me so there wouldnt be any confusion. He complied with our request. Once I received the email, I noticed that it didnt state that no returns were required, so my DIL called again & spoke to *** Tshiamo, who explained that when the order is refunded without cancellation it is SOP that no return is required. He then sent an additional email to confirm the amended order. On 4/3/23 I had not received either of my orders. My DIL called again & spoke with a supervisor named ******. ****** refused to honor the above mentioned promise, & stated that the package was lost in transit, therefore, it was cancelled & since I had received a refund, if I wanted the item I would have to repurchase it. My DIL asked to speak to her boss, she refused to comply & refused to give her EID so she could be referenced in forthcoming complaints. My DIL called Amazon corporate offices, only to be told by receptionist, ****, that any inquiries had to be made in writing, but said she could transfer my DIL back to the CCC, to speak with another supervisor to get requested info. When she was transferred, the *** hung up on my DIL when she hesitated to offer the explanation due to repeatedly having to explain & asked to speak to supervisor. She then called corporate office again & was told by receptionist, *****, that Amazon corporate had no ability to receive phone calls. She then informed ***** that a call to FTC was next for deceptive business practices. Which she did. I want what was promised me.
Business Response
Date: 04/06/2023
Hello ******,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

I understand that you neither received the original item nor the replacement. However, a full refund was issued by the agent for the item. I can check and verify the same.

I see that the item isn't in stock and hence the replacement never shipped. As you have received neither of them, a refund is the appropriate solution and the only solution in these circumstances.

Unfortunately there is no other option available with us as of now.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
***********************************
Customer Answer
Date: 04/11/2023

Complaint: 19894521

I am rejecting this response because:My MIL got the guaranteed promise, in writing, TWICE, from Amazon stating that she would be receiving the item, at no cost to her, and now Amazon is trying to refuse to honor the WRITTEN, GUARANTEED PROMISE!! And they are lying about why it was delayed in the first place!! Im getting two different stories as to why my MIL never received her item. The supervisor, ******, that I spoke to said it was Lost in Transit and thats why my MIL never got it. The email I just read said that it was out of stock, therefore it never shipped in the first place!! So, which is it, Amazon?? Out of stock or lost in transit?? You cant have it both ways!! This is a classic case of deceptive business practices and they shouldnt be allowed to get away with it!!
Sincerely,

*************************
Initial Complaint
Date:04/04/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello! Dear BBB,I am writing to file a complaint about a review that was left on our Amazon product page. The review was written by *********************** and is titled "Wasted of money," with the comment "Wasted my money." Link: *****************************************************************. The product in question is a hair care item from our company, BINGO HAIR CARE ASIN B01CTNRVFM.We believe that this review should be removed from our Amazon page because it violates Amazon's community guidelines. The review does not provide any constructive feedback or useful information for other customers who *** be interested in purchasing our product. Instead, it is a baseless and unfair attack on our company's reputation.We take pride in the quality of our products and the high level of customer service that we provide. We work hard to ensure that our customers are satisfied with their purchases and that any issues are resolved quickly and fairly. Unfortunately, in this case, the review left by *********************** provides no indication of what issue he experienced or why they feel that his money was wasted.We believe that it is important for reviews to be helpful and informative for other customers, and for reviewers to provide specific details about their experience with the product. This helps other customers to make informed decisions about whether to purchase the product, and it also helps us to identify and address any issues that *** arise.Therefore, we respectfully request that you investigate this matter and remove the review from our Amazon page. We believe that this will help to ensure that our customers receive only accurate and helpful information about our product and that our company's reputation is protected.Thank you for your attention to this matter.Best regards,BINGO HAIR CARE
Business Response
Date: 04/07/2023
Greetings from Amazon.

I understand your concern regarding review removal for the ***** B01CTNRVFM.

I would like to inform you that the request has been forwarded to the concerned team and they will get back to you with their decision.

Hence, I request you to wait for the team to reach out to you.
Initial Complaint
Date:04/04/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On January 28, 2023, I ordered a PC part from Amazon.com. I had to return the item as it was the wrong item (and ordered a new item). During the return process, I had to cancel my debit card, which was the original payment method. Once the device was received, ********************** attempted to refund the payment of $343.19 to my cancelled card. The transaction failed. Amazon sent me an email on March 3, 2023 providing 2 options; a gift card or a paper check, and if I wanted the paper check, the instructions said to respond to the email with the address I wanted it sent to. I responded the same day with a confirmation that I wanted the paper check and provided the address. To that response, I got an auto-reply, also the same day, stating that the email I responded to, as instructed, was one that did not accept incoming emails and to contact customer care. I contacted customer care on March 4, 2023 and spoke to a supervisor (*******) who advised that they sent my response to the billing department on my behalf and that I would need to wait 48 hours for their response. I waited. I contacted customer care again on March 7, 2023, and spoke to a representative (*****). When ***** suggested that I respond to the email after I explained the situation, I asked for a supervisor and was connected to another supervisor (Jab). *** advised me that the documentation from an account specialist confirmed that a check was being mailed out and I should receive it by April 3, 2023. I waited again. As of today, April 4, 2023, I still have not received the check. Upon calling into customer care today, I spoke to another supervisor (********), who advised me that she would have to send over a message over to the billing team to get them to release the check that the previous supervisor told me had been released. According to her, she could not escalate the issue any further, and there was nothing more to be done. This is starting over from scratch, and I have email confirmation of each interaction.
Business Response
Date: 06/25/2023
Hello ***,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

I've reached out to the concerned team and a check has been approved for USD ******. The check should be delivered within 4-6 weeks.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
*****************************
Initial Complaint
Date:04/04/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We sell on Amazon Our account has been deactivated for over a year now and we even hired and Amazon appeals team to help with no success We need the BBB to step in and fight for our rights
Business Response
Date: 04/07/2023
Hello,

We have reviewed this sellers account and require more information to complete our review.
We have requested the necessary information from the seller via email on 04/07/2023.

Sincerely,
Amazon.com Seller Performance
Customer Answer
Date: 04/13/2023

Complaint: 19872489

I am rejecting this response because:
There was no email sent to me on the date specified by Amazon and also, over the course of 2 years (July 2021) when my account was first deactivated, I have provided document after document trying to resolve this issue and be on good standings with Amazon however, they refuse to accept my appeals every single time because they "require more information and do not have enough to reactivate my account at this time" even though I've called over ********************************************************************************** the first place and Amazon turns me a cold shoulder

Sincerely,

Sabbyjory *************************
Business Response
Date: 04/17/2023
Hello,

We have reviewed the sellers account and we are unable to reinstate their selling privileges.

We are unable to provide information on our investigation methods.

Sincerely,
Amazon.com
Customer Answer
Date: 04/18/2023

Complaint: 19872489

Hello Seller Performance,

Thank you for allowing me another opportunity to appeal against the suspension of my account. I have revised my plan of action with greater detail as previously requested on Feb. 8, 2023.

Please know that I have had no sales for, nor do I have invoices for ASINs B00009LHZH, B000633TOU, B0009XCJWU. I had not purchased any inventory before creating my listings. I was purchasing products on-demand, due to a lack of space in my warehouse. If there was no order placed by an Amazon customer, I would not have any invoices or receipts that I could provide.

I ask that you read through my updated plan of action to see that I understand what happened and made strong changes to my practices to prevent this from happening again. I have improved on the follows:
-New root causes
-Expanded on training
-Expanded on new sourcing practices
-Updated packing and listing procedures

Root Cause
I have reviewed my account metrics, customer feedback, returns and other data to pinpoint the issue leading to concerns of inauthentic products. Since there were no orders or feedback for ASINs B00009LHZH, B000633TOU, B0009XCJWU, root causes are limited to speculation. The following root causes are what I understand to be common causes for concerns of inauthentic products being sold.

-Poor sourcing I was listing items that I knew I could get locally or online at ******* and sell through Amazon for a profit. At the time, I did not consider the possibility of retail items that I might purchase in store could be returns and not new merchandise.
-Inaccurate condition grading- My processes did not ensure that all ??new items were in perfect, gift-giving condition. Some items may have appeared used or marred, leading to concerns of authenticity.
-Shipment Packaging failures- Some items may have become damaged in transit, leading to customer complaints.
-Poor listing practices as mentioned above, I was listing products that I did not have on hand when I created the listing. I thought that what I was doing was acceptable, but I did not fully realize that what I was doing was violating any of Amazons policies and was endangering customers or others.

Immediate Actions
-Closed and deleted listings I have removed all listings for items that I do not have in my possession. This will help prevent possible future violations.
-No more retail arbitrage I have stopped working with my local retailers and I have new suppliers outlined below that I intend to use going forward.
-Amazon policy study I studied the following policies and Amazons ***************** related to sourcing and product authenticity:
oBest practices in product authenticity and quality, ************************************************************************************
oAmazon Anti-Counterfeiting Policy, *******************************************************************************
oListing your products, *****************************************************************************************************************************************************************
oBest Practices for Listing Quality Improvements, ********************************************************************
oProduct Listing Guidelines, ********************************************************************
oCondition Guidelines, ********************************************************************
oPackaging best practices, ********************************************************************

Preventative Measures
-New sourcing I have attached several invoices from other suppliers that I am starting to use. 7 Stars, Kohls, Shop WSS are the 3 supplier invoices Im providing today. I placed test buys and confirmed the products are authentic by comparing the items to the brands sites and checking UPCs in GS1 here: **********************************************
-Improved shipment packaging - I have upgraded the packaging processes for my shipments to buyers. I now ensure that there is no movement of items inside the shipping carton. This means adding bubble wrap and other dunnage as needed, so that items arrive to buyers new condition.
-Training I have read over all of Amazon's policies that relate to listing products, sourcing, and invoice requirements so I will avoid the issue in the future. I will review policies if I ever have concerns about the product Im listing or about Amazons policies/processes.
-Invoice retention I will be retaining both physical and digital copies of all invoices. These will be used to audit all my listings, outlined below, to ensure the information on the invoices matches the detail page on Amazon. These invoices will be retained for 18 months after all units have been sold out.
-Listing audit Each month, a random sampling of my listings will be compared against the invoices I have on hand and any inventory I have, to ensure that they match. This audit will include the same process as when we create a new listing. This will include making sure that the unique product identifier matches the invoice and the listing.
-Improved listing process My listing team will ensure all details of the product are accurately displayed on Amazon and to our customers. They are also checking the condition of the item to ensure it is listed properly as new. This is not limited to the following:
oThe title, description, unique product identifier (like MPN, UPC, or EAN), bullet points, and images.

As I hope you can see, I am dedicated to my customers and the mistakes that were made were those of a new seller. I listed items that I did not have on hand, so I could not prove their validity or authenticity.

Thank you for your time,

Sincerely,

*****************************, FBABoyz
Merchant Token A18FZIZBI12BAK
Initial Complaint
Date:04/04/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to file a complaint against Amazon.com for holding my funds without justification. I have been selling on amazon for a few months and I started to expand our global marketplaces. We got into the ***** marketplace with an account manager by our side. He gave us the wrong information on how to ship out the orders and resulted in a bunch of customer orders that have been stuck in customs. We issued refunds to all customers that had this issue. After this issue our ***** account was closed due to the logistics error, After the ***** account was shut down, our other marketplaces with inventory and large amount of funds was shut down due to the issue in a different marketplace. I have attempted to contact Amazon customer support multiple times to resolve this issue, but I have received no response or explanation for the hold on my account. I have provided all the necessary documentation and information requested by Amazon, but they continue to hold my funds.This situation has caused me financial hardship and undue stress. I rely on the income from my Amazon sales to support my family, and the prolonged hold on my account is negatively impacting my livelihood.I believe that Amazon's actions are unjustified and unreasonable, and I request that they immediately release the funds that are rightfully mine. I also ask that the Better Business Bureau investigate this matter to ensure that Amazon is operating in a fair and ethical manner.Thank you for your attention to this matter.Sincerely,*****************************
Business Response
Date: 04/06/2023
Hello from Amazon,

Please ask the Selling Partner to provide their registered email id or Encrypted Seller ID.

We will proceed further once we have the information.
Customer Answer
Date: 04/19/2023
Information Requested:

Registered Email ID: *************************

Encrypted Seller *****************
Business Response
Date: 04/24/2023
Hello,

We have received the seller's appeal and it is still under review. We will send an email to the seller's registered email address when we have a resolution.
Merchant Credit Team Amazon.com

Business Response
Date: 04/26/2023
Hello,

We have decided to reinstate this sellers account.

We sent an email to the seller informing them of this decision on [insert date].

Sincerely,

Seller Performance Team Amazon.com

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