Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,731 total complaints in the last 3 years.
22,109 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/11/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon closed my account and seized my contributions. They also owe me a refund for a pool cleaner I ordered and it was no longer available from the manufacturer. They claim that I gave a resale business which I do not nor have I ever owned a business. Ive been trying to get my accounts opened fir over a year. After reopening a new account as per their instructions they closed it as well. Stating suspicious activity. Ive been calling them and they continue to tell me its under review and an acct specialist will get back to me in 24 hours. Needless to say that has not happened. My second account is **********************,com this is the one they owe me $326 for a pool motor. The other account is my original account t which they closed in October 2021 stating I was using it as a resale account. This occurred during hurricane *** and I lost electricity and was not able to respond promptly then when I could they just closed my account. I have contributions on this account from a wedding registry that I would like to be able to get them back. I need help getting my accounts reopened. Ive sent them all the documents to them that they required and still nothing. Please help get my account back I am a retired senior citizen and need my account for everyday needs.
Business Response
Date: 06/03/2023
Hello,

While we appreciate the customers interest, we are unable to provide information on our investigation methods.

After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision as per our policy.

For more information on this policy, the customer can search for Your Account Conditions of Use on the Amazon shopping website.

Sincerely,

Amazon.com
Initial Complaint
Date:04/11/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date of Transaction : November 24, 2022 Amount of Money Owed: CAD ****** ( Shipping cost Reimbursement ) What the business was committed to provide to me but is refusing: CAD 150 ( Shipping cost Reimbursement ) but they are not paying me this $150 either. Nature of dispute: On November 24,2022 I bought a Zinus mattress from Amazon ******. Amazon delivered the wrong type of mattress, and I started a claim with amazon. I called their customer service representatives, and they told me that I can return the mattress for a full refund. They only issue with the return was that amazon was asking me to ship the mattress through a shipper to their warehouse and they will reimburse me for the shipment cost. I aggress and shipped the item ******** (TRACKING ID : ****************** ). Amazon has received the product and returned me the cost of the product, In January 2023. But they never reimbursed me for the shipping costs that I paid to *** out of my own pocket (CAD ******). I provided amazon with a receipt and proof of payment , but their customer service representatives are very rude and want me to provide a physical receipt that *** does not provide for online shipments( I created/paid for a shipping label and *** guy came to pick up the box from my home ). I have provided all the proof of Payments/ Receipt that *** has provided me but still have not been reimbursed for the cost. I want to reach out to upper management to investigate this issue and reimburse me for the shipping cost that I paid out of my own pocket. I have attached all the proof of payments below to show that this transaction occurred.
Business Response
Date: 04/23/2023
Hello Aizaz,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the refund of return shipping charges for the item Zinus 12 Inch Hybrid Gel Memory Foam and iCoil Spring Mattress, Full, Black.

I apologize for the inconvenience that you have experienced in this case.

I've escalated this issue to the concerned team and received an update from them stating we have an option to reimburse the return shipping charges via a secure system called Touchstone, For that you will need to send your payment information with an invitation that we'll send and we will process the refund as soon as we get that. However, this process takes 10 days after we request the reimbursement. Another option that would be faster would be to issue the refund as a Gift card on the account but this could only be used on Amazon.

Please reply back to *********************************************** with your preferred refund method.

We look forward to hearing from you soon.

Regards,
Pratap
Customer Answer
Date: 04/27/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. They have contacted me and will be providing a refund for the shipping cost.

Sincerely,

*********************
Initial Complaint
Date:04/10/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered 2 cases of licorice april 7. A few hours later i received an email saying my card was denied. So I tried again but only ordered 1 case with a different card and a few hours later got a declined message again. ***, **** tried for the third time, today, and again it was denied. So I called customer service and asked what the problem was and why I could get my order to go thru. I have amazon prime for a reason, fast delivery. The customer service rep explained to me that someone hacked my account in two locations in *******. And since I couldnt retify it at home because I have no computer at home that I had to go to a ********* and/or two other centers to fix this. I had to bring my gift card, my debit card and a picture ID to restore my account so that I can order again. I feel that since I didnt create the problem it was unfair for me to go to ********* to retify my account. Ive been a customer 10 years and what they are asking is way out of line. I want my account restored and 3 days addes to my account that I've been unable to purchase my birthday gift. Her birthday has passed and im very disappointed. Please restore my account! I did not create this problem. Take ownership Amazon Prime!
Business Response
Date: 04/20/2023
Hello Mark,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern that you would like your account to be restored and regarding your cancelled order ******* ***************** Soft ********** Made Licorice (8) 7oz Bags.

I apologies for the inconvenience that you have experienced in this case.

I've escalated this issue to the appropriate team and received an update from them stating your account has already been secured and is open.

Upon checking I see that your order for ******* ***************** Soft ********** Made Licorice (8) 7oz and see that is cancelled as the payment got declined from your bank. We're unable to determine why your bank declined our attempt to charge your card. A charge can fail for many reasons, here are some things to check:

- Have you entered the credit card number correctly, without any transposed digits?

- Have you entered the correct expiration date? Has the date expired?

- Have you entered the billing address and phone number that match those associated with your credit card?

- Have you exceeded your credit limit?

- Has your credit card recently been reissued with a different credit card number and/or expiration date?

You may want to contact your issuing bank to ask about their restrictions regarding electronic or Internet purchases. If the card has been updated, we'll need that information.

Your patience and understanding are greatly appreciated.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Pratap
Initial Complaint
Date:04/10/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a generator from Amazon in Feb 2023. An outside delivery company was supposed to deliver to me on 3/3/23. No one ever showed up & marked it as undeliverable. I called the delivery company & was told they couldn't find my house but no one even bothered to call me about this. I called Amazon immediately to cancel the order. According to Amazon.com, the order has been cancelled & a refund is to be issued in 2-4 weeks as of 3/4/23. As of today, 4/10/23, I still haven't received a refund. I have chatted online & emailed Amazon numerous times with no luck. Tonight I tried again to which I was told a refund or replacement could be issued. I already purchased the generator direct from another company so I told the Amazon rep that I need a refund. This item was $925, I can't just let this slide. That's alot of money that needs to be refunded. If I look on Amazon.com, I even get a message the refund will be issued in 5 business days but it still hasn't happened. One rep told me a refund would be issued 3/23/23, again no refund. It's like they're actively trying not to help me. I need help please!
Business Response
Date: 04/12/2023
Hello ******,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern that you did not receive your item Generator.

I apologies the for the inconvenience that you have experienced in this case. I've forwarded this feedback to the appropriate team for further review on it. That team will investigate and take action on this issue.

Upon checking I see that the refund for $925.59 was issued to your original payment method on Monday, April 10, 2023. In most cases, once a refund has been submitted, the issuing bank will post it to the concerned account within 3-5 business days. This time frame may vary from one financial institution to another.

Your patience and understanding are greatly appreciated.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Pratap
Initial Complaint
Date:04/10/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been trying to resolve this issue for almost 3 years now! Back in 2020 I was suddenly, and through no fault of my own as described in their policies did I violate any of their rules for leaving reviews or asking questions pertaining to a product. Its aggravating because I did nothing wrong. I tried to contact them but got nothing but a form letter response because if they actually reviewed my account they would have seen this. It has now been three years and obviously is not resolving with time. I did nothing to deserve being banned. I can supply copies of my emails to them trying to find out what and why this happened and I would really like to be able to review and especially be able to ask a question if needed.
Business Response
Date: 04/12/2023
Hello,

Thank you for your inquiry. We have noticed some unusual reviewing, rating, or voting activity associated with this account. As a result, we removed all of this account's reviews, and the account is no longer able to contribute reviews, ratings, votes, customer questions and answers, and other related Community content.

Why is this happening?
Customer reviews, ratings, and votes are meant to help customers make informed purchase decisions through unbiased product feedback. Reviews, ratings, and votes that violate our Community Guidelines and our Review policies are not allowed.

This account can no longer contribute content for one or more of the following reasons:
-- Elements of the account indicate a relationship with sellers, publishers, or other reviewers on the reviewed products.
-- Reviews, ratings, or votes were posted in exchange for compensation, such as gift cards, product refunds, review swaps, or free or discounted products.
-- The account requested free or discounted products in exchange for reviews, ratings, or votes.
-- The account was created for the primary purpose of writing reviews, ratings, or votes that violate our policies.
-- An unauthorized party may have accessed this account to write reviews, ratings, or votes.

To learn more about this policy, go to "Community Guidelines":
*****************************************************************************

Has your account been deactivated in error?
If you believe there has been an error, please submit an explanation. Your explanation should include the following information:
-- Evidence or examples that demonstrate that your account complies with our policies.

To contact us about this decision, please reply to this email.

The Amazon Review Moderation team
Initial Complaint
Date:04/10/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In October 27, 2022. I purchased a 16 TB hard drive from Amazon which came defective.I then applied for the return and received a *** label. The hard drive was returned on November 4, 2022. After several calls, I was issued a refund on November 29, 2022. on March 28 ********************************************************************************************************* $339.19. A couple of days later they charged my ***************** I then made more calls and spoke with someone that said that they would give me the credit back in a few days and was not sure why this was happening. I never received the credit for $339.19. At this point if I dont get any results this week I will then contact **************** and start a dispute.
Business Response
Date: 04/12/2023
Hello *****,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern that you have been re-charged for the returned item Seagate Skyhawk AI 16TB Video Internal Hard Drive HDD.

I apologies for the inconvenience that you have experienced in this case. I've forwarded this feedback to the appropriate team for further review on it.

I've issued a refund of $339.19 to your original payment method. In most cases, once a refund has been submitted, the issuing bank will post it to the concerned account within 3-5 business days. This time frame may vary from one financial institution to another.

Your patience and understanding are greatly appreciated.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Pratap
Customer Answer
Date: 04/13/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************
Initial Complaint
Date:04/10/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
March 30 I made a purchase. Item was damaged in delivery and I never received it. Upon being informed of this, price went up about $100 and they will not offer a replacement. Being that I never received the product and everything has only been through their shipping department I asked for refund to reorder. I now have to wait until May 5 to receive a $290 refund.
Business Response
Date: 04/12/2023
Hello ******,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern that you did not received your item Air Lift ***** LoadLifter **** Air Suspension Kit.

I apologies for the inconvenience that you have experienced in this case.

Upon checking I see that replacement is not available, Please reorder the item. I've issued a refund of $311.01 to your original payment method. In most cases, once a refund has been submitted, the issuing bank will post it to the concerned account within 3-5 business days. This time frame may vary from one financial institution to another.

Your patience and understanding are greatly appreciated.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Pratap
Customer Answer
Date: 04/12/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
Date:04/10/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a video to watch and they took the money off my card but I never got a chance to view the money because they said the transaction didnt go through but my bank said it did and they cant seem to put the money back on my card every body keeps giving me a different answer
Business Response
Date: 04/12/2023
Hello ********,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had getting the refund for the order for Creed III.

I've checked and see that the bank has declined the refund. I would request you to please check with the bank and dispute the charges as refund not issued so that they can help you further. Amazon will co-operate when bank contacts us.

If you wish to get a gift card instead, please let me know, I will be happy to issue the same for the amount.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
***********************************
Initial Complaint
Date:04/10/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon driver damaged property when delivering packages. Event occurred on Sunday, Feb 5th 2023 at around 2 pm. He entered our property by mistake and since driveway has steep slope ( 25degree ) and is narrow, he caused following damages, when turning around and driving over unpaved landscape area. List of damages: 1. damage to concrete supporting only foot traffic 2. damage to irrigation system 3. damage to Japanese Maple tree. Photos of the damage uploaded with the claim.Claim # AMZ2023212343, filled on Monday, Feb 6th 2023 by phone, at 13:20hrs. Claim was received by ***********According to Amazon case was supposed to be transferred to the third party *********************** and that's where the trail of the case disappears. Multiple phone messages to ********************** left and emails about the progress of the case to no avail. It seems that Amazon uses this route to release themselves from the responsibility of fixing the damage done by their employee. No one ever followed up on the case.Driver was captured on RING camera at neighbors adjacent property, when delivering package to their home. Package Amazon Tracking ID: TBA ************ Neighbors address ********************************************************************************). Video available upon request. My wife *******************************, was also eye witness of the the event. Requesting reimbursement of damage done to the property.
Business Response
Date: 04/16/2023
Hello *****,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the property damage claim.

I apologies for the inconvenience that you have experienced in this case.

********** Management, our dedicated claims administrator, owns the process of reviewing your claim.

You can reach ARC to follow up on the status of your claim, provide updates or new information, or to speak with an adjuster directly using this information:

ARC Phone Number:****************

Business Hours: 8:30 a.m.-7:00 p.m.EST, Monday-Friday

Claim Number: AMZ2023212343

ARC is best equipped to resolve your claim in a timely manner. We appreciate your cooperation and patience throughout their investigation.

Your patience and understanding are greatly appreciated.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Pratap
Customer Answer
Date: 04/21/2023

Complaint: 19920151

I am rejecting this response because:
*************** from Amazon response is the VERY reason the complaint was filed with BBB.
Third party ARC does not respond to emails or 'email error' is sent back (see attachment). ARC phone number, when called within business hours, goes directly to voicemail. After leaving the message on the voicemail, there is no follow up.
The response is a joke and to be ******** is a copy paste type of a joke.

Sincerely,

*********************************
Business Response
Date: 04/29/2023
Hello *****,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the property damage claim.

I've escalated this issue to this appropriate team and received an update from them stating the claim was closed (not delayed or denied) because no communication appear to have been received from the your perspective within the ARC portal.

As the ARC team was not able to communicate with you and the fact the claim is now closed, the appropriate team has have made an exception and emailed the stakeholders to have the claim reviewed. It's likely that you will be contacted by ARC either via phone, email, or both.

Your patience and understanding are greatly appreciated.

Please feel free to contact ** directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Pratap
Customer Answer
Date: 05/01/2023

Complaint: 19920151

I am rejecting this response because:
It was NO MY LACK of the response to the ARC communication. It was lack of ARC communication with me. The ARC team has NEVER reached me by phone call, text or email. Then dont make an exception and open my case - just do your job and follow up on the case.
Sincerely,

*********************************
Business Response
Date: 05/22/2023
Hello *****,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I understand your concern regarding the property damage claim.

I apologies for the inconvenience that you have experience in this case.

I've escalated this issue to this appropriate team. As the ARC team was not able to communicate with you and the fact the claim is now closed, the appropriate team has have made an exception and emailed the stakeholders to have the claim reviewed. It's likely that you will be contacted by ARC either via phone, email, or both.

I've included below the contact information for the ARC team:

ARC Phone Number: ****************

Business Hours: 8:30 a.m.-7:00 p.m.EST, Monday-Friday

Your patience and understanding are greatly appreciated.

Please feel free to contact ** directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Pratap
Business Response
Date: 06/01/2023
Hello *****,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I understand your concern regarding the property damage claim.

I apologies for the inconvenience that you have experience in this case.

I've included below the contact information for the ARC team:

ARC Phone Number: ****************

Business Hours: 8:30 a.m.-7:00 p.m.EST, Monday-Friday

Your patience and understanding are greatly appreciated.

Please feel free to contact ** directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Pratap
Customer Answer
Date: 06/17/2023
If the Better Business Bureau Great Northwest + **************** in ***** is UNABLE to handle this case it is understandable and it is OK.
Just admit to it as an adult would, don't hide behind generic answers from Pratap, who has ABSOLUTELY no interest in solving the case. He was instructed to send cases like that to a phone number and email address that no one answers for a reason - to save money on mistakes caused by Amazon workers.
Amazon started hiring unqualified workers, because it's cheaper and the company outgrew their capabilities. Newly hired workers' mistakes are so common and multiple that if Amazon would plan on reimbursing half of them they would go bankrupt.

The upsetting fact is that BBB should make this info public and keep sending warnings to the federal judicial system about existing issues. Not sweep problems under the carpet because it is more convenient to do nothing, or to perform an action that exists only in appearance.

Amazon is running an insurance scam, handled by ****** citizens.
This fact that most scams are handled by citizens of ***** is well known to a person with even limited education. It has been documented and documentaries have been made accessible to the public.

*********************************

Business Response
Date: 06/28/2023
Hello *****,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm sorry to hear of the issue regarding the property damage claim.

We have notified ********** team to follow up this issue with you. You can reach out to ARC Team at **********************************.

Thank you for your patience and understanding.

Regards,
Pratap
Business Response
Date: 07/16/2023
Hello *****,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm sorry to hear of the issue regarding the property damage claim.

I've escalated this issue to the Shipping and Delivery team and received an update from them stating $300 check was issued and an email was sent to you confirming the same.

The shipping and Delivery team now considers this issue resolved as the check has been issued, and no further action to be taken at this time.

Thank you for your patience and understanding.

Regards,
Pratap
Initial Complaint
Date:04/10/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Order date Dec 7, 2022 Order #***-6473062-0563453 Order total $340.37 (1 item The item was returned December 15 it didnt work. I returned item. I was refunded. ***** later they charged me again. Saying they destroyed the returned item and it was incorrect. I sent what I received. They had no proof to show what they destroyed and said they wouldnt return it or refund. So Im without an item to return because they destroyed it.
Business Response
Date: 04/12/2023
Hello *****,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern that you were re-charged for your item Epson printer from the order 113-6473062-0563453.

A careful review of your account reflects that the correct information has already been provided.

After review, I can confirm the information provided on March 27, 2023 from ****** S is correct. As discussed, we have checked with the return of this item and it reflects that you have returned the wrong item. I am afraid we are able to process a refund only once the right product is returned into return warehouse.

We've disposed of this item and can't return it to you. Per Amazon's return policy, Amazon doesn't store mistakenly sent items, and no compensation is provided for incorrect items sent to Amazon.

Im sorry for any disappointment caused and appreciate your understanding. While we won't be able to provide any additional insight on this matter, please know we truly care about your experience with us. For all other questions or concerns you may have for other orders placed, you can reconnect with **************** through the "Contact Us" feature within your Amazon account.

Your patience and understanding are greatly appreciated.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Pratap
Customer Answer
Date: 04/15/2023

Complaint: 19920031

I am rejecting this response because: this information is false I returned the only printer they sent me. And the fact its my word again theres when I know I did what I was supposed to do. I know they are the bigger company but Im a consumer and its sad that they treat people so poorly. Why would they destroy the item in question. Im just wanting what Im owed. They have my return and my money. Thats stealing from customers and how many people are they doing this too.

Sincerely,

*********************

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