Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Amazon.com has 113 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Amazon.com

  202 Westlake Ave N Ste 2 Seattle, WA 98109-5264

  
• 

  Amazon

  4400 12th Street Ext West Columbia, SC 29172-3300

• 

  Amazon.com

  2020 Joe B Jackson Pkwy Murfreesboro, TN 37127-7792

• 

  Amazon.com

  1155 Worldwide Blvd Hebron, KY 41048-8648

• 

  Amazon.com

  1 Centerpoint Blvd New Castle, DE 19720-4172

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/19/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a teacher who received an Amazon gift card for $30. When I tried to peel off the strip, the code peeled off with it and wasnt legible anymore. I called Amazon and gave them the serial number, which they confirmed. But they still refused to give me a new card or credit my account.Can you please assist me in either getting a new gift card or have them add the $30 to my Amazon account?

  Business Response

  Date: 04/21/2023

  Hello,
  
  I am Mahendra from Amazon.com.
  
  I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Upon reviewing the complaint details, I see that you are referring to the gift card issue.
  
  I request you to share the gift card details like gift card serial number and if it is placed on this account you can also share the order details so that we can check and help you with available options.
  
  You can find the gift card serial number on back side bottom of the card and the order number from your account.
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
  
  We appreciate your time and patience in this regards. We look forward to seeing you again soon.
  
  Regards,
  
  Mahendra
  Amazon.com
  ***********************************

• Initial Complaint

  Date:04/19/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The date of this transaction is March 15, 2023, from Amazon.Com, A bald head electric ******/ Black, order # ***-3217517-6709015, The problem is that I return the item, price $43.54, The item was refunded, and listed as refunded, but never posted to my Balance. this issue is the second time this happens, I was told the same thing the last time I dispute this issue, i have not disputed this issue. but I did speak to customer service and was told the same thing that it was refunded and as i replied but not posted!! This matter is very easy to resolve because there was (Zero) balance during this supposed posting of the $43.54' For some reason, I think there is some kind of conspiracy against me. Amazon employees seem to have some type of grudge against me I don't know why but it seems that way. If not there is problem with some of their employees or they are stealing customer funds for ********************** from the little guy!!!, they are differently trying to steal minds. (The refund was listed 3/24/2023, but never posted. All the documents are under the activity forum of Amazon.Once you decide what you can do with this complaint, call and I give my sign-in information for Amazon. Thanks, ***********************

  Business Response

  Date: 04/21/2023

  Hello,
  
  I am Mahendra from Amazon.com. 
  
  I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Upon reviewing the complaint details, I see that you are referring to the gift card issue. 
  
  I have researched your complaint but wasn't able to find the Order# ***-3217517-6709015 or the Account you asked about using the information provided. I request you to recheck the order id number you shared with us previously.
  
  For your account's protection, we're only able to respond when we can confirm the request is coming from the account holder through the email address on the account.
  
  We would need you to write from the associated email of the account with the full order number and a detailed description of the issue for research. You can look up your orders online through Your Account ***********************/your-account).
  
  Note: Legal and privacy concerns limit the information we can release and to whom it can be released.
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
  
  We appreciate your time and patience in this regards. We look forward to seeing you again soon.
  
  Regards,
  
  Mahendra
  Amazon.com
  ***********************************

• Initial Complaint

  Date:04/19/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 21, I placed an order with Amazon.com. The order consisted of 3 items, one of which was a Citizen watch. I returned the watch because it did not work at all. The watch was picked up by *** Pick-Up on January 30, 2023 and was returned to **************, *******, on February 1, 2023 at 10:00 Am. When I started the return, it stated that my refund would be processed as soon as they receive the item. I waited patiently for my refund, only to never receive it. I reached out to Amazon and was told that I had to fill out an incident report. The initial report had to be completed by March 18, 2023. Since that was not turned in on time(due to my 4yr old daughter being sick) another incident report was sent to me on March 24, 2023 and had to be completed by April 9, 2023. I completed it and returned it on March 30, 2023. On that same day I received an email stating that it was 15 days after requested so they would not be able to provide a replacement/refund at that time. It may have been 2 weeks after the initial one but the 2nd incident report that I received was sent in before the due date. Life happens to ** all. My daughter was sick and at the time her health took precedence over everything. Just because the initial incident report was not sent in by due date, that does not give Amazon the right to keep the item and my money. That is theft. I was told that once they receive the item that I would receive my refund. I have been an Amazon Customer for several years and I spend a bunch of money with them. I expect them to honor their word. To Keep my money after they have received the item back is just unethical. The Amazon Rep that emailed me was very dismissive. I expect more from a company as large as Amazon.. I am positive that Amazon does not want the reputation as being a company who lacks integrity, does not honor their word, does not hold their customers in the highest regard and also as a company who steal their customers money. I am asking for assistance in receiving my refund of $350 plus tax for the Citizen watch that was returned.

  Business Response

  Date: 05/14/2023

  Hello,
  
  I am Mahendra from Amazon.com.
  
  I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I am sorry for the inconvenience caused to you with the Order ID: *******************. I understand that you are referring to the refund for the item.
  
  Based on investigation, I've processed the refund of $371.00 back to your original payment method.
  
  You'll see the refund on your card statement in the next 3-5 business days.
  
  you'll also be able to see the refund request here:
  
  ***********************************************************************************
  
  Please feel free to contact ** directly by replying to *********************************************** if we can be of further assistance.
  
  We appreciate your time and patience in this regards. We look forward to seeing you again soon.
  
  Regards,
  
  Mahendra
  Amazon.com
  ***********************************
  

• Initial Complaint

  Date:04/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Greetings, Amazon Support rejections for the **************** brand approval were in error. According to Amazon Policies, I can sell on ASINs with the brand gates if I confirm the originality of the source of my products. I opened several cases in the Amazon system to receive approval from Amazon Support. However, my requests were rejected in error without the relevant reason. The critical fact is that I have the required authorization to sell under the **************** brand on Amazon.com. I have the required invoice with a fresh date (my last supply from the brand owner). I thought maybe the brand owner made a mistake and didn't allow me to sell products under the **************** brand, but NO. I contacted the brand owner to clarify this point. The brand owner assured me they guaranteed me the right to sell products under the **************** brand. The brand owner also does not understand why Amazon Support does not allow me to start selling products under the **************** brand. So, I want to resolve this issue via BBB. I have nothing to hide. If Amazon Support suspects me of submitting invalid documents, they can contact the **************** brand owner. All contact information is provided in the invoice. For the convenience of Amazon Support, I want to duplicate the contact information of the **************** brand representative here: Phone: ************** and Email: ***************************** Based on the preceding, I am requesting Amazon Support to allow me to sell products under the **************** brand, as I have fulfilled all the requirements to obtain this right. Many thanks for considering my request.

  Business Response

  Date: 04/21/2023

  Hello,
  

  
  We have reviewed the sellers account and we are unable to approve the seller for the brand: Tri-clone.
  
  We are unable to provide information on our investigation methods.
  
  Sincerely,

  Amazon.com

• Initial Complaint

  Date:04/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Yesterday, 4/17/23, I created a new Amazon account to make a $50 purchase with an Amazon gift card I purchased from 7/11. I purchase prime for one week using gift card and not even 10 seconds later its asking me to sign in again and follow the prompts to regain access to my account. I send over all necessary documents and it still doesnt get approved. Instead Amazon closes my account with my money still on the gift card which I cant use anywhere else. This is literally like the 8 or 9th time Amazon has closed my account for no reason and wont very authentic documents. 4 or 5 times with money being trapped on gift cards. I want a full refund for all my accounts or at least access to use my accounts with money on it. Ive literally been going through this since January this year. Amazon takes my money closes my accounts and makes it h*** to recover my money refunded for items that never shipped. Amazon never resolved the problem. At this point Ive lost over $1000 over multiple orders. Im extremely dissatisfied with Amazon and dont ever intend to use them again. The account Im referring to has the email ********************** I Also have the emails to my other accounts with money on it:*******************

  Business Response

  Date: 05/24/2023

  Hello,
  
  We have reviewed the customers buyer account and require more information to complete our review.
  
  We have requested the necessary information from the customer via email. We sent this request to their registered email address on 5/24/2023.
  
  Sincerely,
  Amazon.com

• Initial Complaint

  Date:04/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear,I desperately need your help!Unfortunately, my Amazon account was hacked. I can't log in to my account. I wrote to ********************** Account Specialist to appeal to restore my account, I received recovery emails many times, but I still can't log in to my account.When I got the recovery email, I am very happy to follow the instructions in the email to log in to my account every time, but every time I couldn't log in to my account. I've been scammed over and over again. I'm so disappointed, I feel like Amazon is playing with my feelings. I don't understand why, Amazon keeps emailing me that my account is restored, but doesn't make any changes to my account.Attachment is the screenshot of recovery emails I received from Amazon. Please check!I trust Amazon a lot, I know Amazon is building Earth's Most ************************* But now I am very helpless and frustrated, I did nothing wrong but Amazon locked my account for long time. This has caused me a serious financial loss. My account was hacked and I am the victim. This account is very important to me, I hope Amazon can reinstate my account as soon as possible!My account email address is: ***************** My account name is: ************************* Look forward to your early reply!*************************

  Business Response

  Date: 05/01/2023

  Hello,
  
  Amazon reserves the right to refuse service,terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
  
  We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
  
  Due to the proprietary nature of our business,we do not provide details on our investigation methods.
  
  Sincerely,
  
  Amazon.com

  Customer Answer

  Date: 05/02/2023

   
  Complaint: 19954336
  
  I am rejecting this response because:

  
  This is very unfair to me and I see no reason for Amazon to lock my seller account. I never use my buyer account, I only sell products on Amazon. I didn't know that my seller account was bound to a buyer account that could be used for shopping until my account was locked. I consulted the Amazon manager, and he told me that when my seller account is successfully registered, the system will automatically generate a buyer account with the same email address.
  
  My account was hacked and I was a victim. Now Amazon has locked my buyer account, which prevents me from logging into my seller account. But there is no violation in my seller account, I have been operating my store legally, and the sales of my store are also growing steadily. Now the products in my store are still being sold normally, but my customers cannot get my services. And I still have a lot of goods in the Amazon FBA warehouse, which has brought me a lot of economic losses.
  
  I've never used the buyer account, so there's no way I'm violating the terms and conditions. I just want to restore access to my seller account. And the reason why my seller account cannot be logged in is that Amazon locked my buyer account.
  
  Please restore access to my account ASAP! I am very urgent to access my account to serve my clients. Thanks!
  
  My account email address is: *****************
  My account name is: *************************
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:04/19/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I would appreciate assistance in resolving a problem with an order that "customer service" seems unable to fix. On 4/2/2023, I placed an order ( Order# ***-6006631-0055436 ) on behalf of my Mom, for 2 $50 ********* gift cards, to be given to her long-term caregiver for her years of service, after my Mom entered a nursing home. The cards were shipped to me and arrived on 4/6/2023, **** tracking **** **** **** **** **** 33. I promptly gave the cards to her caregiver with thanks. Subsequently, I noted conflicting info in my account, showing both "not yet shipped" AND confirmation of delivery. My ***************** card also gave her an alert about the charge. I am including emails received in wake of contacts with amazon "customer service." One notes the cards would NOT be deactivated. The promised response from the submitted trouble ticket never arrived to me. Today, 4/18/2023, my Mom's caregiver alerted me to the fact the cards have no value on them. I contacted ********* customer service, spoke to *****, and she confirmed the cards were never activated and have no transaction history. At this point, I just want the order canceled, as my Mom's caregiver's embarrassment, as well as ours, is enough. I immediately went to a local ********* and replaced the cards with actually-valid cards and provided them to the caregiver.

  Business Response

  Date: 05/10/2023

  Hello ******,
  
  I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  We've reviewed the complaint and we're sorry for the inconvenience with the order #***-6006631-0055436 for the Gift card.
  
  We've checked with our fulfillment team and they've confirmed the order could not be fulfilled because of technical issue with our fulfillment centre. The order has been cancelled any authorization/charge on your card will be released by your card issuer. 
  
  To try to compensate for this inconvenience, I've added $20.00 to your Gift card balance. You can view your balance and usage history in Your Account here:
  
  *************************************************
  
  We regret the inconvenience this has caused. 
  
  We hope to see you soon.

  Regards,
  
  Abhishek
  Amazon.com
  *****************************

  Customer Answer

  Date: 05/11/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:04/19/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive been having issues with Amazon from losing packages to now 2 orders within a week that are marked undeliverable. Order 111-3260689-4653040 ($17.27)Order 113-9405672-3309821 ($25.11)Both undeliverable. I also had bought the wrong size of sippy cups attachment that are unopened. I requested a return but they refuse to refund me the promotional credit they had given me from the past Amazon late/lost deliveries. Order 111-2160491-6719464 And my most recent order seems to be expired; the wax does not work and it just ended up hurting my skin, did not remove any hair. I have tried so many times to speak with them but they refuse to help me get my refund. I had used my gift card for these so I am unable to dispute through my credit card. Order 111-9366015-0120244

  Business Response

  Date: 04/20/2023

  Hello Ara,
  
  I am Srujan from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
  
  I'm sorry for the inconvenience caused with the orders mentioned in your complaint.
  
  I've reviewed the details of the orders and below are the findings of our investigation.
  
  With regards to the order #***-9405672-3309821 : as the item isn't delivered as scheduled and scanned as returning back to the sender, I've processed a full refund on the order.
  You'll see this refund to your account within the next 2-4 hours.
  
  You can view the status of your refund in Your Account here: ***********************************************************************************
  
  With regards to the order #***-3260689-4653040, as the option to refund the order isn't available, I request you to kindly wait on this as the order is returning back to us, a full refund will be automatically issued once the item is received back and processed.
  
  With regards to the order #***-2160491-6719464, as the order is placed using promotional credit, we won't be able to refund or reapply the promotional credit back to your account as promotional credits are for one time use.
  
  You may refer our help pages on this here : *****************************************************************************************
  
  With regards to the order #***-9366015-0120244, as the item isn't as expected and listed as not returnable item, you may contact manufacturer support on the issue.
  
  I hope this helps! Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

  Regards,
  
  ****** K
  Amazon.com
  ***********************************

  Customer Answer

  Date: 04/21/2023

   
  Complaint: 19954322
  
  I am rejecting this response because:

  Why will I have to wait about 30 days to get a refund for an item that was damaged while it was on the way to me? I never even received the item. As for the promotional credit, I was issued these for late deliveries in the past. And for you (Amazon) to just take it and not reissue it to me is not fair to me. I am willing to return the items (unopened and unused) so why would I not get the promotional credit back? As for the 3rd item, I had contacted the manufacturer and they have not responded ti me.

  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:04/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  my amazon account is *************,my account is on hold now,but my Prime membership is active now,so I want to cancel it and request a refund.Sine my email address can't receive email recently,please write to ************* for further connection.

  Business Response

  Date: 04/20/2023

  Hello,
  
  I am Srujan from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
  
  I'm sorry for any inconvenience caused with your account. I've reviewed the details of your account registered with the email address mentioned and see that the account is active and not on hold. However, there isn't any active subscription found on the account.
  
  If you are referring to an account registered with your alternate email address or phone number, I request you to please help us with the details so that we can further assist you.
  
  Alternatively, you may contact our customer support for assistance. To contact us, visit ******************************************************************* follow the prompts.
  
  I hope this helps! Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
  
  
  Regards,
  
  ****** K
  Amazon.com
  ***********************************

• Initial Complaint

  Date:04/19/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This appears to be a recurring issue and it is an egregious one. Not only am I filing a complaint with both the *** and CFPB (you never know) for Amazon's blatant violation of Unfair, Deceptive, or Abusive, Acts or Practices (UDAAP), but I'm submitting a formal complaint with ************************* and may even seek a class action lawsuit.I loved Amazon and its offering. But things really took a turn for the worst starting late last year. I'm referring to how Amazon silently imposed an unspoken return policy, which asks customers to wait more than 60 calendar days for refund to process AFTER item is marked delivered. Even then, Amazon had turn around and tell you to seek remedy with the carrier, which almost always is **** Here is the thing, *** can't do anything after you wait around until 60 some days after a package is delivered. What Amazon is doing is not only skirting it's legal obligations (customer returned the item and if no issue, then it should give the customer his money back) but also prevents the customer from seeking appropriate remedy if Amazon cannot refund the customer because of some issues during transit back to Amazon. Filing a claim with the *** should not harm Amazon, yet Amazon chose to do so, which is a @!ck move. Here is another kicker. Recently, I had an issue with an order that I had it delivered to Amazon Locker. The Order ID in question is 114-0635328-5716246. For some technical issue, the locker code didn't work. So, the item I ordered just sat there and Amazon refused to give me my money back until it returned back to Amazon and fully processed, which can take up to two weeks. Fine, that's fair. Amazon ultimately gave me my money back after three weeks, but what I find unforgiveable is Amazon re-billed me for the item that it's return center confirmed and fully processed!! This wasn't a small amount either! It was over $1300. The account specialists are bunch of degenerate sociopaths who refused double-check the records.

  Business Response

  Date: 04/24/2023

  Hello Sangmin,
  
  I'm Sandhya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I've reviewed your complaint details and I'm sorry for the inconvenience you have experienced with order #***-0635328-5716246. 
  
  Upon investigating, I can see that your package was available for pickup in locker since Saturday, October 15, 2022 at 5:49 AM (PDT) and pickup window expired on Wednesday, March 15, 2023 at 9:00 PM (PDT)
  
  Package was picked up by carrier team on Thursday, March 16, 2023 at 10:50 AM (PDT). Since there is no delivery scan for return after two weeks, our investigations team has recharged you on Wednesday, April 12, 2023. 
  
  In this case, we request you to wait. Our internal team will contact you with an update. Or I suggest you to dispute the charge with your issuing bank. 
  
  We appreciate you bringing this to our attention. 
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
  
  Regards,
  
  Sandhya, 
  Amazon.com
  ***********************************

  Customer Answer

  Date: 04/26/2023

   
  Complaint: 19954130
  
  I am rejecting this response because: 

  The Amazon representative that responded, just like many others I spoke to, didn't pay attention. 

  This whole rebilling issue stems from an error on Amazon's part. As it currently stands, Amazon is committing a felony by knowingly taking money from my account without authorization. 

  
  Sincerely,
  
  ***********************

  Business Response

  Date: 04/30/2023

  Hello Sangmin,
  
  I'm Sandhya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for writing back to us. 
  
  As informed, as per our records package shows successfully delivered to you and has not been returned, which is why you have been charged.
  
  Please respond to the incident report email with the details request. Our team will contact you with an update. 
  
  I realize you're upset, and I regret we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.
  
  We appreciate your business and hope to have the opportunity to serve you again in the future.
  
  Regards,
  
  Sandhya, 
  Amazon.com
  *****************************

  Customer Answer

  Date: 05/01/2023

   
  Complaint: 19954130
  
  I am rejecting this response because:
  

  Can you please pay attention to what I'm explaining?
  
  
  My story has not changed, not even a little. You and others at Amazon, on the other, keeps telling me different story. Actually, you, most of all, seems to say things that contradicts your colleagues. And if you do not understand English, I suggest you forward this message to the right person who can actually help me. I don't want your insincere apology and an excuse that you can't do anything to resolve this matter. This is not a situation where I erred, but Amazon did. You are part of the problem.
  
  
  And no, I refuse your offer gift card balance as a form of refund. Are you kidding me? I paid cash and now I have to pay interest. This has to be criminal and I'm this close to getting the authorities involved. I paid in cash, so give me my money back. You guys had no right to take my money.
  
  
  For this particular transaction, it is NOT my concern if the item never made it back to the Amazon ************** You only choose to cherry pick information that seems to serve your agenda, but I keep repeating the same thing - this was a locker delivery and the technical issue involving the locker code prevented me from getting the item itself. IS THIS SO HARD FOR YOU TO UNDERSTAND? IF you doubt what I'm explaining, then ASK YOUR PEOPLE AND CHECK THE RECORD!! I had no access or contact in any sort of way to even interfere with the return process. 
  
  
  So sick of repeating myself over and over as if I'm talking to a brain-dead person.
  
  
  I want my money back and I will get it back. I'm so done with Amazon.