Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,776 total complaints in the last 3 years.
21,921 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/19/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a sofa section from Amazon online they messed up the address I wanted it to go to my niece house but they refused to change the address they informed me just wait until it arrives and refused the order and the would refund my money I did just that. They still havent refunded my money
Business Response
Date: 04/22/2023

Hello,

I am *********************** from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry that your package didn't arrive. It looks like your package was marked as undeliverable and will be returned to an Amazon *************** In most situations, undelivered packages are processed by Amazon in 14 days, but they can take up to 30 days to be processed.

Once the item has been successfully processed at our *************** you'll receive an email confirming the return and refund. In most cases, once a refund has been submitted, your bank will post it to your account within 3-5 business days.

If you haven't been issued a refund after 30 days, we recommend that you reach out to the carrier.

Thank you for your understanding.

Regards,

***********************
Amazon.com
*****************************
Initial Complaint
Date:04/19/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I recently ordered two packages from Amazon and I have reached out to every resources possible but there has been no resolution. My account was put on hold and due to this not only was I never able to track my package but one was sent to the wrong apartment number an I never heard anything more about my second package other then it was shipped. I've been trying to get my refund but my account was closed so I haven't heard anything and I really can't afford for money to just go missing when everything I paid for is essential to my household.
Business Response
Date: 05/03/2023
Hello,
We have reinstated this customers buyer account. We sent an email to the customers registered email address on 3/5/2023 confirming account reinstatement.
Sincerely,
Amazon.com
Customer Answer
Date: 05/03/2023

Complaint: 19956915

I am rejecting this response because:
The complete point of this is to receive my money back for what was not given by this company.
Sincerely,

***********************
Business Response
Date: 05/16/2023
Hello,

I am *********************** from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am sorry for the inconvenience caused to you with Order ID: *******************. To help you with this, I have issued a full refund of $11.68 on the order. The refund will reflect on your card statement within 3-5 business days.

Once processed, you'll also be able to see the refund request here:
***********************************************************************************

We look forward to seeing you again soon.

Regards,

***********************
Amazon.com
*****************************
Initial Complaint
Date:04/19/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am absolutely shocked and frustrated by how Amazon put my account on hold with funds on it and didnt give an exhaustive explanation of the reasons for this. I tried to buy a phone on Amazon using only gift cards (order #***-1610909-7366660). After payment with my gift card balance I received email saying that my Amazon account is temporarily on hold. I sent all the requested information, wrote in several emails a detailed explanation of my actions and attached all the proofs of ownership of a payment method at my disposal. I repeatedly requested an explanation of what was missing to unlock my account, but I received only formal auto-replies. For more than 2.5 months, I have repeatedly contacted customer support by phone, communicated with supervisors who, on my behalf, filled out a request form to the department conducting the investigation. I sent emails with a description of the process of buying gift cards to this department, I uploaded documents to a special form on the Amazon website. I was asked to send proof of ownership of gift cards, proof of ownership of a bank card that I used 8 years ago, proof of my identity. I repeatedly sent all the requested documents. In some emails from Amazon I was asked not to open new accounts, customer support service by phone advised me to open a new one and request the transfer of funds from the old account to the new account. I contacted ********************** support on ******** and ******** I even contacted the German Amazon customer support service, because a blocked account on the ** ********************** automatically closes access to the German Amazon account. But even there no one contacted me 2 weeks after the conversation and the promise to contact me within 72 hours. I appeal to you once again with a request to carefully study my explanations and the documents that you requested to restore my account.
Business Response
Date: 04/26/2023
Hello,

Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.
We notified the customer of this decision by email on **********.

Sincerely,
********
Amazon.com
==========
Customer Answer
Date: 05/02/2023

Complaint: 19956830

I am rejecting this response because:
- Again, the reasons for closing my account were not explained to me, only formal template statements were given.
- The closure of my account also resulted in the loss of funds on the gift card balance, and I wasnt compensated for this.
- Lack of professional communication, lack of feedback, inconsistency in requests for information from me indicate an unqualified investigation of my case, or even discrimination based on nationality.
I ask you once again to carefully study all the info I have submitted, take into account all the circumstances of my case and give answers to the questions that I asked in my numerous letters.

Sincerely,

********************
Business Response
Date: 05/24/2023
Hello,
While we appreciate the customers interest, we are unable to provide information on our investigation methods.
After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision as per our policy.
For more information on this policy, the customer can search for Your Account Conditions of Use on the Amazon shopping website.
Sincerely,
Amazon.com
Business Response
Date: 06/06/2023
Hello,
While we appreciate the customers interest, we are unable to provide information on our investigation methods.
After a thorough review of their account and the information that they have provided, we cannot reverse the decision as per our policy.
For more information on this policy, the customer can search for Your Account Conditions of Use on the Amazon shopping website.
Sincerely,
Amazon.com
Business Response
Date: 06/12/2023
Hello,
We have denied the customers request for a refund.
Consistent with Amazons Conditions of Use, Gift Cards that have been obtained, used, or applied to an Amazon.com account in violation of our terms and conditions may be voided by Amazon. Amazon further reserves the right to suspend or terminate the ability to use Amazon services, cancel or limit orders, and to bill alternative forms of payment if we determine that a Gift Card was obtained, used, or applied to an Amazon.com account in violation of our terms and conditions.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.
Thanks,
Amazon
Customer Answer
Date: 06/18/2023

Complaint: 19956830

I am rejecting this response because:
Once again I want to say that I dont agree with this decision. From the very beginning of this situation, I have made every possible effort to honestly present all the information that I have that could confirm my good faith and absence of fraudulent actions on my part. I also offered a number of solutions that arent so categorical and harsh regarding the funds that already were on my Amazon gift card balance, as well as regarding the closure of the entire account itself.And I never received any information as to whether these gift cards were actually compromised. I want to inform you that I am going to take legal actions against the marketplace where I purchased these gift cards, and the help of Amazon is necessary for further investigation, if company considers these cards to be fraudulent. But for now, I see the same template responses with reference to the rules. But this doesnt solve the problem of my lost funds. The marketplace where I bought these gift cards continues to work, Amazon closed my account, I lost money, both those that were already on my account and those that I spent on buying these gift cards. I request that my case be escalated to the Amazon escalation team top management because I believe that I have been treated in an unfair, discriminatory, and unreasonably harsh manner.
Sincerely,

********************
Initial Complaint
Date:04/19/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a tent for 70 dollars 82 dollars after taxes and shipping cost. I never received the tent and the shipping number I was given was a fake number. I contacted them and asked them to help me locate the tent, they said they would reach out to their third party seller.I received an email saying they couldn't reach them and I would be receiving a refund.Then got another one saying it would be back on my card in 3 to 5 business days.Then last night received a new email (exactly at the time i canceled my membership) stating I'd no longer be receiving my refund.I'm attaching all screen shots of the emails and of the item details.I just want my tent or the refund that I was told I'd be getting back.
Business Response
Date: 04/22/2023
Hello,

I am *********************** from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'd love to help, however, I wasn't able to find the order you asked about on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. We'd request you to please help ** with the order number related to your purchase.

If you still need help, please contact ** again by visiting our Help pages (**********************************), select the "Need More Help?" link and click on "Contact **." Be sure to contact ** from the email address on the account used to place the order.

We look forward to seeing you again soon.

Regards,

***********************
Amazon.com
*****************************
Customer Answer
Date: 04/24/2023
Order number 111-4387724-9489066
Account is under
***********************
Business Response
Date: 04/29/2023
Hello,

I am *********************** from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Were sorry to hear that you havent received your item(s) from order #***-4387724-9489066.

Based on the results of our investigation, we aren't able to provide a refund for this order at this time.

At this time, Amazon isn't able to resolve shipping problems after delivery, as outlined on our website in our Conditions of Use, noted under 'Risk of Loss' which states: "All items purchased from Amazon.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier." See ************************************************************************************ for more information.

We recommend that you consider selecting a more secure shipping address, such as your workplace or an Amazon Hub Locker, in the future to avoid further problems.

Thank you for your understanding.

Regards,

****************
Amazon.com
*****************************

Customer Answer
Date: 04/29/2023

Complaint: 19956767

I am rejecting this response because:

Sincerely,

***********************
Business Response
Date: 05/04/2023
Hello,

I am *********************** from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Were sorry to hear that you havent received your item(s) from order# ***-4387724-9489066.
Based on the results of our investigation, we aren't able to provide a refund for this order at this time.
At this time, Amazon isn't able to resolve shipping problems after delivery, as outlined on our website in our Conditions of Use, noted under 'Risk of Loss' which states: "All items purchased from Amazon.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier." See ************************************************************************************ for more information.

We recommend that you consider selecting a more secure shipping address, such as your workplace or an Amazon Hub Locker, in the future to avoid further problems.

Thank you for your understanding.

Regards,

****************
Amazon.com
*****************************
Initial Complaint
Date:04/19/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I tried several times unsuccessfully to receive the return label via mail for the item I purchased this month on Amazon which I can not print out at library or any other facilities that have a public printer where all of the labels did not print out all of the required data to send this jacket back . I called and chatted with several Amazon representatives all across the world who none of the wanted to give me a $25 refund for this jacket that stuck in arrival and the third party never sent the mail return label on 4/10/2023 that I Never received!! I demand a refund of this jacket that I am unable to return due to your third party and Amazon failing me in giving me Rayo ale alternatives to return this defective item .
Business Response
Date: 04/23/2023
Hello ******,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

I've checked and see that a full refund of $34.37 was already issued for the jacket on Wednesday, April 19, 2023. You should see the refund in 5 business days from that date.

You should have received a refund confirmation email by now. I hope the issue is now resolved.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
***********************************
Initial Complaint
Date:04/19/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I desire file a complaint against Amazon employees and the leadership team due to several issues that have occurred. Names of the following people: - ********************************* - Siddharth R - **************** - ****** O - ***************************** ******** S - **************** I created a DonorsChoose account and a donor generously donated $2,770.48 to my classroom project. *** made several phones calls and spoke with multiple rude, incompetent, dishonest, and employees/supervisors throughout this week 4/11-4/13. I called to confirm the delivery date of the items that had been delayed and at one point a specific item (SimpleHouseware -8 Drawers Rolling Storage Cart) - $48.87 was supposed to be delivered on Wednesday, April 12th and **************** (supervisor) confirmed the item and delivery date. I even sent her a picture per her request. ************** in the leadership department stated on a recorded line that the item would be delivered on Wednesday. After calling again the following day, other leadership members shared that they could not see the item listed but seen the picture I emailed to ****************** spent over 4 hours with Amazon this week attempting to get this issue resolved. At one point **************** had me on hold stating that he would send a replacement of Honey-Can Do Rolling Storage Cart - $75.99 then transferred me to another department. I am truly disgusted with Amazon and their customer service. Additionally, an ********************** delivery truck driver (white male) decides to ask the front office secretary if she could help him with the packages because its too many. Then he says that he was going to leave the packages outside of the school. This by far is the worse customer service. #1 You are an ********************** representative and this is the type of service you provide to loyal customers? Then to ask someone to leave their duty to relieve you from your workload is insane. If you cant handle doing your job, then you need to not work at this type of job. #3 To share that you are going to leave packages outside of a school is heartbreaking. Anyone could steal packages. Amazon needs to do a better job at hiring employees and selecting phone representatives that can provide quality services.
Business Response
Date: 05/03/2023
Hello,

I am *********************** from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'd love to help, however, I wasn't able to find the order you asked about on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. We'd request you to please help ** with the order number related to your purchase.

If you still need help, please contact ** again by visiting our Help pages (**********************************), select the "Need More Help?" link and click on "Contact **." Be sure to contact ** from the email address on the account used to place the order.

We look forward to seeing you again soon.

Regards,

***********************
Amazon.com
*****************************
Initial Complaint
Date:04/19/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have a amazon account online with ******************** that I use for buying things daily. One day back in January 2023 my account was accessed by a unauthorized user which I reported to ********************. ********************** told me to reset my password in a email and then from there they locked my account saying I owe them money from disputes that werent made from me again cause my account was accessed by someone else. I am trying to regain access back to my account ********************* and keep getting the runaround. I would like my account back ***************** !!
Customer Answer
Date: 05/03/2023
4/24/2023 - COMPLAINT SUBMITTED TO AMAZON , (NO RESPONSE) I am a proud amazon customer that uses ********************** video , pay excessively for prime memberships , subscriptions ect , also spend hundreds of dollars a month on amazon. My primary account ********************* was compromised and someone logged into it that wasnt me. Amazon contacted me right away saying I need to change my email and password on file which Is what I did. Days later I try to login to my account to buy product needed only to find out Amazon locked me out of my account saying They cant unban it and I need to call some collections place to get my account back which I did call and no response. I want my amazon account back I dont know what happened cause of someone hacking my account and now Im without a account which is stopping from being able to order and get things needed from day to day. Requesting a response from Amazon ^^^^^
Business Response
Date: 05/04/2023
Hello,

I am ******* and I am a member of the Amazon ***********************. I'm writing in response to a complaint filed on behalf of the customer by the *******************************************.

We have reinstated this customers buyer account. We sent an email to the customers registered email address on May 4, 2023, confirming account reinstatement.

Sincerely,
---

*******

Amazon.com | ***********************
Business Response
Date: 05/05/2023
Hello Tyrell,
.
I'm *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We're sorry to know about the issue with your account.

Up on checking I see that our *********************** has emailed you on May 4, 2023 stating "We have now reopened your account. You should be able to sign in and place orders as normal."

We hope to see you soon.
Regards,

Abhishek
Amazon.com
*****************************
Initial Complaint
Date:04/19/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been an amazon prime member for 7-8 years. But just recently, Amazon closed my account and forfeited all my amazon gift card balance in my account saying I did not meet their user agreement but they would not disclose more details on what exactly is the issue. How can they treat a long time prime member like this? I have a lot of photos stored in Amazon Photo which is the only copy, I CANNOT afford to lose them! I really want to have my account access restored!
Business Response
Date: 04/23/2023
Hello,

I am *********************** from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

The e-mail address you contacted us with isn't associated with an account. We only provide information and make changes when the request comes from the e-mail address associated with the account.

If you know the e-mail address your account is under, write from that e-mail address.

If your e-mail address has changed, you can update your information by visiting Your Account (*******************************************) and click "Login & Security" at the top of the page. You'll be able to use the "Edit" button to update your information.

If you're not sure what e-mail address your account is under, please contact us via phone:
**********************************************************

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahesh. *****
Amazon.com
www.amazon.com
Customer Answer
Date: 04/26/2023
Hello,

I want to update you that my complaint as referred in the subject line has been resolved. Please kindly close my complaint. Thank you!

Regards,

*************
Initial Complaint
Date:04/19/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My account w/********************** was hacked into 3/20/23. Hackers made npurchases, applied for refunds of products that I had bought, pd for & received & asked that the refunds not be credit to account charged but applied as Gift Cards to account & *************************** before they realized it was hacked. My account was locked 3/20-3/27. They notified me that acct was disabled, reversed any charges made by scammer, canceled any orders, restored gift card balance that *** have been used.However, 1 of the items they made a claim for not receiving & to be used as a gift card to be applied against future scammer purchases.. I purchased the vacuum on 3/16, rec'd 3/18. The vacuum had issues so I returned it on 4/1/23, it arrived at Phoenix Amazon on 4/9 . I have contacted them many ************ say $ refunded on 3/20 in the form of gift card claim which they cancelled 3/21. I have a copy of their gift card info that indicates processing of 3 claims on 3/20 & cancellation of that gift card of 3/21. They know that they never paid out on the gift card because they cancelled on 3/21 but their position is $ was refunded.....to who, where? I have spent hours on the phone & am told that there is nothing they can do except submit a request to the fraud department (I guess investigate the investigation) &they will contact me in 24 hours which they never do. Three such request were made 3/16, today 3/19. You are not ALLOWED to speak to anyone who can resolve issue only THEY can contact you thru e-mail, but they never do. So,I returned an item they processed a fraudulent claim for but canceled that claim and now I cannot get my money returned. So, I paid them 3/16 , Mfg refunded $ to Amazon 4/9 & someone has unit returned.so they were paid 2X plus have vacuum I returned. Order # on this is 112-384480-3746621 their gift card claim is??????T4A3. I am attaching info that I have regarding this issue. Hope this makes sense, very frustrating. Please let me know if you need anything else.
Customer Answer
Date: 04/20/2023
Here are the 5 documents I received from Amazon that *** help in resolving this situation, an accounting error.

In addition, Amazon sent me a note that there *** have been use by unauthorized party and that they had disabled account, Reversed any modifications made by this party, cancelled any pending orders, restored any gift card balances (?). Notating that had recently processed a charge to my Master card for order # ***-3844802-3746621, in the amount of $184.01. This fraudulent activity occurred a month ago, don't know what they are doing here. Then they tell me any refund will not be coming from Amazon, I need to contact my bank and they will be reimbursing me. None of the above is accurate. This is all an internal issue with Amazon.

I paid for the vacuum 3/16 via master card, I received the vacuum of 3/18 and on 4/1 I returned to Amazon, they received on 4/9 and said they were processing refund, but then tell me the money was refunded to me on 3/20. Perhaps they would be so good as to enlighten me as in what form they and when they refunded this money to me, if they refunded it, it was to the hacker. If any part of the e-mail I received the AM is accurate then I would have paid for vacuum on 3/16, returned it of 4/1, they received the refund from ILife Vacuum 3/9 and now they charge my account again. Plus someone has the vacuum I returned. I'd say that was very profitable for Amazon.

Thank you

***************************
Business Response
Date: 05/03/2023

Hello,

I am *********************** from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern about the refund issued to the gift card balance. I have checked your gift card balance and see that you have used it to place some order on your account. Due to which we are unable to cancel the gift towards refund to CC.

Once the gift card balance is used, the system wont be able to cancel it and issue refund to a different pay method.

You can view your balance and usage history in Your Account here:
*************************************************

We look forward to seeing you again soon.
Regards,

***********************
Amazon.com
*****************************

Customer Answer
Date: 05/04/2023

Complaint: 19955877

I am rejecting this response because: I bought an item, paid by credit card, had to return due to issues, vacuum ** refunded money to Amazon that was for the refund due to ME. However, Amazon decided to not credit my ac**unt for the return but instead put it in a Gift Certificate, without my knowledge or approval.I don't make a lot of purchases and they are typically small amounts $20, $30, $40. So as you can see it will take me 5 months or so to re**up my money. FYI, there were no issues with the item being returned, nothing that would have brought about these issues........this has been going on since 3/20/23.
I have never had a gift certificate and do not need one.
I want the refund returned to the ac**unt that was used to purchase the unit, Citibank.

Sincerely,

***************************
Initial Complaint
Date:04/19/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon illegally closed my account due to it claiming I had a "fraud" alert . I have never filed a fraud or claimed fraud. I have evidence to support that . They also illegally stole $75 gift card that was my daughters, when they closed the account the gift card balance was $0.
Business Response
Date: 04/21/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Upon reviewing the complaint details, I see that you are referring to the account related issue.

Based on the information available, the team have restored your access to this account and processed any pending orders. You can track the progress of your orders in the "Your Account" section of our website.

The confirmation email was sent to your registered email address on Wednesday, April 19, 2023

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
***********************************

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Business Response

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Customer Answer

Business Response

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Amazon.com is BBB Accredited.