Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,536 total complaints in the last 3 years.
21,507 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/24/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I returned following item at Wholefood ORQ Maternity Off Shoulder Chiffon Gown for Photo Props Dress Maxi. Order# ***-4407446-8818668 Amazon charged me after i returned. I went to the customer service they asked me to file a report. I report was asking for information amazon already had. I filled the report, customer service keep responding the report is incorrectly filled.
Business Response
Date: 04/26/2023
Hello ****,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your BBB complaint and I'm sorry to learn you were charged for an item that you already returned.

Upon checking the order, it appears that the item was not processed correctly by our returns warehouse team. However, this was sorted and we already re-issued a full refund of $54.30 on April 24, 2023

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

*****
Amazon.com
***********************************
Initial Complaint
Date:04/24/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchase a set of pillows from Amazon and they are HORRIBLE.. I paid $34.11 for non-useable flat pillows.. I contacted Amazon and they said to take it to a *** store and have them deliver them back for a full refund. Since they were vacuum sealed, it was imposable to fit them in the shipping box. The *** wanted to charge me $20.00 to pack and ship it back and I declined as I'm on a fixed income and really can't afford it.. Can Amazon ship me a box that the pillows will fit? the Order# ***-1196146-4276231 purchased on April 12, 2023.. I've been a loyal customer for over 10 years.. I don't feel it's fair I have to pay $20 for pack and ship to get back $34.11
Business Response
Date: 04/26/2023
Hello *******,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your BBB complaint and I am sorry to learn about the inconvenience you've experienced to return your order.

I understand your concern and the information which *** provided to you. I've made exception to the standard returns policy and issued a full refund of $34.11. This will be processed to your original payment card within 3-5 business days. In this case, there's no need to return the item for us to issue a refund. You're welcome to keep, donate or dispose of it--whichever option is most appropriate and convenient for you.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

*****
Amazon.com
***********************************
Customer Answer
Date: 04/26/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:04/24/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 10/25/2022 I purchased a heater blower moter, for my truck, from Amazon online. Item was listed to come with a 1 year warranty. Item has since failed. I would like a refund of the purchase price, $45.43, or a replacement. The seller does not offer a way to contact them, so I reached out to Amazon for help. As of posting this, I have been with online chat for 1hr 45 minutes, with no help. This is no my 3rd complaint with Amazon, regaurding a refund. They refuse to help, and just give me the run around. order #***-1582449-3016264
Business Response
Date: 04/26/2023
Hello ****,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry to hear your HVAC ************ Assembly didn't work out.

Because more than 30 days have passed since you received this item, we can no longer accept a return.

Our returns procedures state that within 30 days of delivery of your order, you may return most merchandise in new condition, with the original packaging and accessories, or any defective merchandise, for a full refund.

I'd recommend consulting your owner's manual and/or contacting the manufacturer to see if the problem in question is covered by the manufacturer's warranty.

Most manufacturers list contact information on the product packaging.

If you can't find the information there, you might want to try doing a web search to find their phone number or website.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

*****
Amazon.com
***********************************
Customer Answer
Date: 04/26/2023

Complaint: 19976887

I am rejecting this response because: i dont have a way to contact the seller, directly. This item was purchased through Amazon, not a third party.

Sincerely,

*******************
Business Response
Date: 04/29/2023
Hello ****,

I'm ***** from Amazon.com. I thank you for taking time in writing to us.

I've reviewed your correspondence and I understand your concern about the warranty. The warranty that you've referred to is from the manufacturer and Amazon being retailer won't be able to take any action on behalf of the ******************** after Amazon returns window has expired.

We recommend you to reach out Manufacturer "TadaMark" directly to report the matter and to claim warranty.

Regards,

*****
Amazon.com
*****************************
Customer Answer
Date: 05/01/2023

Complaint: 19976887

I am rejecting this response because: I have reached out to them, and have been ignored. This clearly isnt a trustworthy seller.

Sincerely,

*******************
Initial Complaint
Date:04/24/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a bike via Amazon. $1800 The bike was defective and Amazon told me they would cover the cost of shipping the bike back to a 3rd party seller. &****** Now that Ive submitted the paperwork Amazon is claiming they never authorized the reimbursement.I would like a reimbursement yo my bank account I havdd ** several files that would not upload
Business Response
Date: 05/07/2023
Hello,
We have reviewed the attachments sent by customer. However, we couldn't find the return shipping receipt.

Customer can submit receipts documenting their additional shipping costs in returning the product. Once provided, the amount will be refunded to the payment method used to place their order and we will send them a confirmation. Instructions on uploading the return receipt has been sent to customer via email.

Sincerely,
A to Z Guarantee Team
Initial Complaint
Date:04/24/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was looking at earbuds on Amazon but didn't order any. I went to the app to check the status of an item i did order and there was an additional item that I didn't place. my bank account is linked to this account and ifeel they charged me in error. I attemped to contact them as it states the item is in shipping process but not shipped they said they cannot cancel the order. it hasn't shipped yet, I didn't place this order at all I don't know how its on there. I live alone and ***** has access to my account except me. they gave me a "promotional credit" which is only good towrds certian products that they sell. That doesn't give me my money back to buy food, now I have to buy something else from them when all I want to do is cancel my account so this doesn't happen again becasue now I fear it might. What if next time they take more than $25 ??? This feels like a scam from one of these dropshippers that amazon works with.
Business Response
Date: 04/25/2023
Hello ****,

I'm Sandhya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint details and I'm sorry for the inconvenience you have experienced with order #***-0607242-7989059.

Upon checking, I can see that your order was placed through shopping cart. From your cart, if you click "Place your Order" at the end of the order process--your order won't be placed unless you click this button. Also, I see that email confirmation sent to you immediately on Monday, April 24, 2023.

However, since you claim that you haven't place the order, we request you to reject the item upon delivery. I see that our customer service team issued promotional credit of $26.24.

If you do not need promotional credit, once shows rejected you can contact us back and we will cancel the credit and issue refund on the order. Please respond with your preference.

We appreciate your patience and understanding in this regard.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

Sandhya,
Amazon.com
***********************************
Initial Complaint
Date:04/24/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a crib on 2/19/2023 order number ***************** I returned it on 4/16/2023 Amazon sent a company named Pilot to pick up the crib while doing so the driver took the mattress order number *****************. When i spoke to Amazon for the first time on 4/16/23 to advise them of what happened i was told a ticket would be created and the mattress would be returned. Pilot did not give any invoice tracking information when during pick up, therefore there is no way to track the return of the items. I have called amazon numerous of times all i am being told is that i have to wait 30 days.
Business Response
Date: 04/25/2023
Hello ******,

I'm ************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed complaint details and I'm sorry for the inconvenience you have experienced with your returns.

Upon checking with our carrier department, we did not find any carier scan for these returns.

In this case, as informed by our team already we will have to investigate further. If incorrectly returned item(s) is located local customer service team will attempt to return item(s) back to you.

I've forwarded your feedback to our internal team to rectify these kinds of errors.

We appreciate you bringing this to our attention.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

Sandhya,
Amazon.com
***********************************
Customer Answer
Date: 04/26/2023

Complaint: 19976274

I am rejecting this response because: amazon need to communicate with the company that they contract with to locate the items. Pilot has to have and invoice number. Pilot came to my home and picked up items. Amazon is responsible for the refund of my items. Amazon is not doing their part to find out what pilot did with the picked up items

Sincerely,

***********************
Initial Complaint
Date:04/24/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I get paid every two weeks and on my payday, 4/20/2023, I agreed to let my mother use my card.com debit card on Amazon.com to purchase Pepsi, cookies and a computer keyboard. However, her order got "stuck," which meant it could not be shipped out. She was given a "promotional credit" to try and re-order her stuff. That is all well and good, or so I thought.No one told her what a promotional credit was-- and I had no idea, either. As of 4/23/2023, there is a charge from Amazon.com on my debit card, in the amount of $31.85 So, knowing that I do not have my card linked to an Amazon.com account (she always removes it when she asks me if I will let her order something) I requested a refund, because I had no idea what that charge was supposed to be and I have not authorized Amazon.com to charge my account for anything. It took until 2:45 PM this afternoon, fighting and arguing with Amazon.com to get to the bottom of what is going on. NO ONE told me that even though I had already been billed by Amazon for her original order, I was going to be billed AGAIN by Amazon.com for $31.85. I keep getting the runaround and being lied to about not being able to get refunded the $31.85 that I should not have been billed. She used AN AMAZON.COM CREDIT for her purchase. My card is NOT Amazon.com credit, it is my debit card.When someone is given a credit, someone else's card is NOT billed to fund that purchase. A CREDIT is the store or website's way of acknowledging that they messed up in some way and trying to make things right. A CREDIT does not mean they are authorized to charge another person's card ANYTHING after that credit has been used. ESPECIALLY if the purchaser and the person making the compliant are TWO SEPARATE PEOPLE, whose ACCOUNTS AND CARDS ARE NOT LINKED.I am coming to the BBB to get my $31.85 refunded to my card immediately.
Business Response
Date: 04/25/2023
Hello ******,

I'm Raman from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I have researched your complaint but wasn't able to find the Order# or the Account you asked about using the information provided. For your account's protection, we're only able to respond when we can confirm the request is coming from the account holder through the email address on the account.

In the absence of the order and account information, we will not be able to comment or research, leave alone issue a refund or a credit.

We would need you to write from the associated email of the account with the full order number and a detailed description of the issue for research. You can look up your orders online through Your Account ***********************/your-account).

Note: Legal and privacy concerns limit the information we can release and to whom it can be released.

Please feel free to contact us directly by writing to *********************************************** if we can be of further assistance.

Regards,
Raman R.
Amazon.com.
***********************************
Customer Answer
Date: 04/26/2023
There is no Amazon.com order number, because I did not place this order on Amazon.com
All I have is the details that were provided by my card.com account, which are as follows:
Description
AMAZON.COM*HV0OA5WR2, AMZN.COM/BILL, WAUS
Amount
-$31.85
Transaction Type
PURCHASE
Purchased On
Apr 20
Posted On
Apr 24
Category
RETAIL
Country
***
Business Response
Date: 05/04/2023
Hello ******,

I am ****** from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused with the charge noticed on your card.

I've reviewed the details of the charge with the details provided in your complaint and see that the charge is related to an order placed from a different account.

In this case, I recommend you dispute this charge directly with your bank as we won't be able to refund the order placed.

Further, the order was refunded in the form of promotional credit that was used to place further orders from the order placing account.

I hope this helps! Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,

****** K
Amazon.com
***********************************
Customer Answer
Date: 05/04/2023

Complaint: 19976158

I am rejecting this response because: I already contacted card.com and they told me to get ahold of Amazon.com. Furthermore, I never authorized you to do this and you VERY CLEARLY realize that. I couldn't care less what you did for an account that IS NOT AND NEVER HAS BEEN MINE.

Sincerely,

****** ******
Initial Complaint
Date:04/24/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am a 74 years old USAF Veteran and I have been an Amazon Prime Member for quite sometime and I am being treated like a fly on a wall with no communication from the Amazon **************** regarding my online Sign In which has been locked for no reason. This is a shopping network not a banking financial institution and their system has locked my Sign In. I have made attempts to call their customer service at their 800# but end up speaking to a middle eastern customer service which are known to be scammers. I have verified my email address, mailing address, and including a credit card and still they want to persue grilling me with several questions to unlock my Sign In Account which is so rediculous. I have been shopping on Amazon for quite sometime and even watch prime videos on my flatscreen and then when I want to shop again, they lock my Sign In because of several attempts. As a customer, we have no clue as to why it is not letting us sign in, only amazon customer service knows that but us as a customer we don't know. I have been having this issue since March and April. I have sent an email to these following CEO's and they have not responded as they do not care or has any compassion to their ********************************************** ********************************** ******************************* I have tried everyway possible to get my sign in resolved and to this day they show no respect to their customers and they show no care to their customers complaints. When you call their 800# you end up speaking to the middle eastern customer service in a foreign country which are known to be scammers and I have been scammed by them before as they compromised my bank and cleaned me out and I am on a fixed income. Please help as Amazon doesn't care about my situation.
Business Response
Date: 04/25/2023
Hello *****,

I'm Raman from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I have researched your complaint but wasn't able to find the Account on hold you asked about using the information provided. I will attempt to offer general assistance on this subject.

Amazon takes all security-related matters very seriously and your account security is our top priority. We have policies and security measures in place to ensure that your personal information remains secure.

If you have concerns regarding your account security, the best action you can take is to choose a strong password for your account or enable Two-Step Verification, a feature that adds an extra layer of security by asking you to enter a unique security code in addition to your password.

To sign up for Two-Step Verification, follow the steps from this Help page: ************************************************************************************.

For more information on choosing a strong password, please review the following Help page:
***************************************************************************

Note: Legal and privacy concerns limit the information we can release and to whom it can be released.

Please feel free to contact us directly by writing to *********************************************** if we can be of further assistance.

Regards,
Raman R.
Amazon.com.
***********************************
Customer Answer
Date: 04/26/2023

Complaint: 19975923

I am rejecting this response because:

Sincerely,

*****************************
Initial Complaint
Date:04/24/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My Amazon account was recently shut down and the reason that they gave was because the account was linked to another account that had shut down for mis-use of services. However, I have no other Amazon accounts and now they wont respond to any emails Ive sent them regarding this situation. I would like to have my account restored as the account is used for ********************** Video, Amazon ***** and Amazon itself.
Business Response
Date: 05/07/2023
Hello,

Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.

We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.

We notified the customer of this decision by email on 24 April, 2023.

Sincerely,

****
Amazon.com
Initial Complaint
Date:04/24/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased two Adult Onesie Halloween Costume - Animal and Sea Creature - Plush One Piece Cosplay Suit for Adults, Women and Men FUNZIEZ! and they were both shipped and sold as new to be delivered worn, dirty, and with used undergarments putting my health at risk. Amazon is now making me send these items back, which means I have to *********** and go out of my way to ship this to them instead of refunding me and having me discard this as it should be done.
Business Response
Date: 04/26/2023
Hello *******,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your BBB complaint and I'm sorry to learn that your order of Onesie Halloween Costume was not in good condition/quality.

Upon checking your account, I found that a full refund of $57.68 was issued on April 25, 2023. Refund will be credited to original payment card within 3-5 business days.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

*****
Amazon.com
***********************************

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