Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

57,977 total complaints in the last 3 years.
21,663 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/22/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon **************** are racist and discriminating against me. I called over ************************************************************************************ One Agent credited my account $75 dollar, now An. Amazon. agent has put a hold on my account claiming i fraudulently acquired the Amazon gift card, which in fact an Amazon customer agent credited me that gift card, he had a ******* accent on my very first call to. Amazon on 4/22/2023. The Amazon Agents put a hold on my account because the know i couldn't verify the gift card which amazon is requesting to get my account off the hold status, this is literally retaliation. I kept calling back i get hanged up on, the agents wouldn't help me at all in this matter, they are literally refusing me to get a supervisor which i spoke with quite a few today so now i know that these very agents are bias and discriminating against me. I never had to call a company phone so many times and greeted with this type of behavior. If Amazon stand behind this kind of customer service i dont need to do business at all with Amazon. my Amazon account phone number is **********, i need all calls from today 4/22/2023 to be reviewed. All agents should be held accountable for emotional damage that was done to me
Business Response
Date: 05/17/2023
Hello,
We have reviewed the customers buyer account and require more information to complete our review.
We have requested the necessary information from the customer via email. We sent this request to their registered email address on 5/17/23
Customer Answer
Date: 05/17/2023

Complaint: 19970996

I am rejecting this response because:

Sincerely,

Quem *****

I sent everything to Amazon and yall still denied, so stop acting like yall are trying to help me, refimund my order for the $50 lyft card to the original payment and let me get on my way. **** credited $75 to my account and then blocked my account due to retaliation and discrimination
Business Response
Date: 06/19/2023
Hello,

I am ***** from Amazon account service team. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB.
Firstly, Please accept our sincerely apologies for the inconvenience this has caused.
We have looked into your concerns regarding the unauthorized charge and the account access issue.
We have taken appropriate measures to secure your account and I can see that you are able to access your account recently. As for the unauthorized charge we understand that you had disputed these charges with your card issuer .We have researched this matter and confirmed that the dispute in question has been closed in your favor.Please contact your card issuer for more information about reimbursement.

Please feel free to contact ** directly by replying to *********************************************** if we can be of further assistance.

*****
Customer Answer
Date: 06/21/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

Quem *****
Initial Complaint
Date:04/22/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Supervisor ***** has refused to replaced it. Now they want to do it future refund. I will allow a refund last week. It must be received last week so that it will be received last week
Business Response
Date: 04/23/2023
Hello ****,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see the refund concern on your Order ID: ******************* and have reviewed the issue in detail. We will not be able to issue a replacement on this item.

The item was sold by a third party seller, MoneySaver, and they may or may not have options to replace. I recommend you wait for the return to come in and the return/refund would be processed as applicable.

It can take upto 30 days for a return to be processed once received by the carrier. In exceptional cases it can take upto 60 days, but often it is way sooner.

We appreciate your patience.

Regards,
Raman R.
Amazon.com ****************
Customer Answer
Date: 04/25/2023

Complaint: 19970519

I am rejecting this response because:a replacement is the only acceptable resolution. I am disabled and need my notebook computer immediately. I notified you that I will accept a refund and reorder LAST WEEK! Your lame response is evil,rude, unthical and unacce;prtable! get off your fat backside and resolvew this LAST WEEK!!!
yOU ARE IN VIOLATION OF POLICIES FOR ABUSING ME!!!!!!!! *********************************************************

Sincerely,

***********************
Initial Complaint
Date:04/22/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Twice this year while shopping on Amazon, a box will appear on the right upper side that says if I have purchases above *****, then shipping is free. When I populate the cart with more than *****, the box will say that my order is eligible for free shipping. When I go to my cart, shipping charges will be added. The box doesn't say anything about Prime, as Prime would allow me free shipping on most eligible items below *****. Both times I backed out of my order and shopped somewhere else.I believe this is a deceptive business practice and must stop.
Business Response
Date: 04/24/2023
Hello ****,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had while ordering.

In order to qualify for free shipping, your items should be shipped by Amazon. I would request you to please help me with the links to the items which you are trying to purchase so that I can help you further.

If you wish to get live support while ordering, you can reach out to our customer service department via phone so that they can help you further.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
***********************************
Customer Answer
Date: 04/25/2023

Complaint: 19970126

I am rejecting this response because: The issue in not that I need help shopping, but that I'm being told that the free shipping is based on my shopping cart amount, and not how or by who the product is shipped. So, my complaint still stands.

Sincerely,

*********************
Initial Complaint
Date:04/22/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 4/15/23 I received a fuel pump assembly, order 112-9189707-9892209 for $61.76. When my mechanic attempted to install, item literally disintegrated, making return impossible, requiring mechanic to discard, then I had to pay for garage's item, full parts AND labor with a big bill. Amazon rep **************** was extraordinarily rude, refusing transfer to supervisor & abusive. I demand returnless refund of $61.76 to bank card used, or next stop bank chargeback. If you want to throw away your money & pay double to replace worthless parts with zero customer service, this is the site for you. *************************
Business Response
Date: 04/24/2023
Hello *******,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the item.

I've checked the previous correspondence and see that the mechanic threw away the item. As a reason you are unable to return it back to us.

Unfortunately any issue with the item needs to be discussed with customer service and action is taken by them on case to case basis. In this case, we are unable to refund as the item is non returnable.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
***********************************
Customer Answer
Date: 04/25/2023

Complaint: 19970021

I am rejecting this response because: Amazon sold rejected customer return, then released funds, THEN recharged, which is double dipping fraud. I have filed bank chargeback & urge customers to avoid at all costs.

Sincerely,

*************************
Initial Complaint
Date:04/22/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I just got an email that said this after my account has been locked for basically no reason, and I don't have other accounts. This is my only account. And this is what Amazon replied. "Hello,We have removed access to this Amazon.com account and canceled all open orders.We took these actions because our records show that this account is related to another account that was closed by Amazon. You will not be able to access your account, or place any orders. We also advise you not to open more Amazon accounts, because they will be closed automatically.Due to the proprietary nature of our business, we are unable to discuss other accounts with you."
Business Response
Date: 04/29/2023
Hello,
We have reviewed the customers buyer account and require more information to complete our review. We will be also be unable to accept customers request for a refund without the information.
We have requested the necessary information from the customer via email. We sent this request to their registered email address on 04/29/2023.
Sincerely,
***
Amazon.com
Initial Complaint
Date:04/22/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This is about an order received from Amazon.com, Order #***-2448058-4247412 The order was received on April 8, 2022. The cost was $16.97. The item purchased was the Amazon Basics Facial Tissue, 160 Tissues per Box. I received the item and found the quality to be unsatisfactory. Based on the satisfaction guarantee on the Amazon item listing stating that within a year Amazon will refund the purchase for any reason, I reached out to Customer Service.I first contacted customer service via the chat on the ********************** site on April 11, 2023. I was informed that a refund would be issued to my credit card. I then received immediately after the chat an email saying that because the item cannot be returned, Amazon cannot do anything. Instead I was directed to contact the manufacturer. The manufacturer is Amazon so this was completely inadequate information.I contacted customer service again via chat on April 12, 2023 and was told the same thing. The item cannot be returned and Amazon cannot do anything to resolve the issue.I contacted the phone number listed on the Amazon website regarding the satisfaction guarantee on April 13. 2023. I was told by the customer service representative that I would receive an email with instructions so that the refund could be issued. I received an email asking for photos of the shipping box, shipping label and the item itself to demonstrate damage. To be clear, I never contacted customer service regarding damage of any kind. I simply reached out to resolve the matter because the product does not perform as stated and asking for the refund. I sent the photos anyway to customer service via email on April 13. I received an email back saying that Amazon can do nothing to resolve the issue and that I cannot return the item. I responded back that I did not think the response was satisfactory and that Amazon was not honoring their own guarantee listed on their website. I think Amazon has only given me the runaround.
Business Response
Date: 04/23/2023
Hello Joo,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see the concern you have shared about the quality of your purchase and the request for refund. The response you received was correct, as the item is non-returnable, we will not be able to issue a refund at our end.

We need you to contact the number listed on the product details page and follow their instruction in this matter. "**************"

For the record, I share the link to the product details page below.
*************************************************

I realize you're upset we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.

We appreciate your business and hope to have the opportunity to serve you again in the future.

Regards,
Raman R.
Amazon.com ****************
Customer Answer
Date: 04/25/2023

Complaint: 19969986

I am rejecting this response because: it does not comply with the company's satisfaction guarantee stated on the website.

Sincerely,

*************
Initial Complaint
Date:04/22/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am a Seller on Amazon US marketplace.I have Amazon Store (seller central account), where I have been successfully selling the products. Recently, Amazon has restricted access to my account. One day I just could not Log In to my seller central account and sell on Amazon, confirm the orders, etc, - all the business activity became unavailable. When I tried to sign in I received a notification from Amazon There was a problem. Your password is incorrect..As a result, Amazon mistakenly identified my accounts as suspicious during a recent check for countries and regions where it is not authorized to provide services.Before the War I lived in ******** city, **************, ******* (it was *********-controlled territory). Since the beginning of the Russian invasion of ******* and due to the threat to my life, I moved to a safe place in the western part of ******* and have been residing in *********-controlled territory. My current address is *************************************************************************************************Therefore, I am not subject to sanctions.I changed all relevant address information in the Amazon account settings in March 2022.I provided Amazon with all the necessary documents upon request that confirm my current address, pension status, internal refugee status as well as information about my bank account. But I havent received any feedback about the procedures and my account remains to be deactivated. I have contacted many Amazon Departments many times both via email and phone: Customer Support (including the charge department); Seller Support; Seller Performance; Seller Verification Team and finally, I did not receive any valid response the account is still locked for the last 10 days. I have not received any answers. The access to my Seller Account is restricted. The most interesting thing is that none of the operators of the Amazon Support Team could resolve my issue.Reactivate my Seller Account and allow me to continue doing business.
Customer Answer
Date: 04/25/2023
Dear Sir or Madam,

Please be Informed, that my complaint id No. ******** dated 4/22/2023 has been resolved. Any actions from The BBB are not necessary.

Thank you for your time and consideration.

Regards

Tetiana Gaiduk
Initial Complaint
Date:04/22/2023
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I made a purchase on March 27 and it was divided in 4 shipments that were supposed to arrive to its ** destination by April 3rd. I have received 3 out of those 4 shipments but I did not receive the 4th one of $43.25 it contains 3 books( sky of storm $11.99, reaper at the gates $ **** and united as one $8.98) and a phone case $12.99. I have contacted Amazon for this and they say they are not liable as the shipment address is a freightliner. However they are responsible for the shipment before arriving to the freightliner, since they did not receive the package. The first contact was due to a mistaken double charge, but it was my bank's issue. Then the next contacts were the 14th of ********** past the delivery date. I have provided evidence (in spanish) that the freightliner did not receive the package but still they decided to not reimburse me. I don't even have the option to process a replacement. I have long closed my amazon account as they will not do anything
Business Response
Date: 04/24/2023
Hello *******,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

If you've checked with the freight forwarding company, please send a screenshot of the tracking page from the freight forwarder's website, showing that their company hasnt received your package, to ********************************************* and specify if youd like a refund or a replacement. For more information about freight forwarders visit:

*****************************************************************************

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
***********************************
Customer Answer
Date: 04/25/2023

Complaint: 19969748

I am rejecting this response because:
I have already provided evidence in two different ocassions and Amazon just keeps sending the same snippet.
First email sent to the email address provided was on Monday April 17 with a negative resolution (April 17) as they were not further liable.
Second email with a letter of the freight company attached was sent on the 24th with NO response.

Sincerely,

********************
Business Response
Date: 04/28/2023
Hello *******,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for your reply.

I see that you have forwarded the letter to the email address I've provided and they will directly get in touch with you. Please give it time so that they can get back to you with an update.

There is nothing we can do from our end in this case.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com
***********************************

Business Response
Date: 04/30/2023
Hello *******,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for your reply.

I see that you have forwarded the letter to the email address I've provided and they will directly get in touch with you. Please give it time so that they can get back to you with an update.

There is nothing we can do from our end in this case.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com
***********************************
Customer Answer
Date: 05/01/2023

Complaint: 19969748

I am rejecting this response because:
It has been 7 days since I have forwarded all the necessary evidence and I have not received any resolution from either end.
Sincerely,

********************
Business Response
Date: 05/03/2023
Hello *******,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for any misunderstanding this has caused.

The account seems to be already closed. Post closure, we are unable to take any action on the order. You may want to dispute the charges with the bank for further help in this case.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
***********************************
Customer Answer
Date: 05/03/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********. I will dispute the charges with the bank as suggested by Amazon.

Sincerely,

********************
Initial Complaint
Date:04/22/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Package was lost by ***** sell was giving me a refund but Amazon said no and close my account
Business Response
Date: 04/30/2023
Hello,
We have denied the customers request for a refund.

Consistent with Amazons Conditions of Use, Gift Cards that have been obtained, used, or applied to an Amazon.com account in violation of our terms and conditions may be voided by Amazon. Amazon further reserves the right to suspend or terminate the ability to use Amazon services, cancel or limit orders, and to bill alternative forms of payment if we determine that a Gift Card was obtained, used, or applied to an Amazon.com account in violation of our terms and conditions.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.

We notified the customer of this decision by email on 30 April, 2023.

Sincerely,

********
Amazon.com
Customer Answer
Date: 04/30/2023

Complaint: 19969702

I am rejecting this response because:

Sincerely,

***************************
Initial Complaint
Date:04/22/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed two orders to be here today 4/22. Soon as I placed the order Amazon changed the delivery date.ORDER # ***-7619379-2318605
Business Response
Date: 04/26/2023
*************************,

I'm Sandhya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint details and I'm sorry for the inconvenience you have experienced with order #***-7619379-2318605 delivery.

Upon checking, I can see that your packages delivered on Monday, April 24. For item "Diamond (Original) RH77CA 144/440 MHz. Dual-Band High Gain Handheld Antenna", delivery date was given for Saturday, April 22, 2023. However, item delivered 2 days later than Guaranteed Delivery Date.

We use your desire for a specific delivery date along with our knowledge of carrier capabilities (acquired through sending millions of shipments) to select the most appropriate and efficient shipping service available for your order. I hope you understand.

Concerning your feedback about the deliveries, I've forwarded to the appropriate teams internally for their review. I'm sure our Internal Transportation Team will look into this instance and will try to rectify these errors.

Thank you for your patience and understanding in this regard.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

Sandhya,
Amazon.com
***********************************
Customer Answer
Date: 04/26/2023

Complaint: 19969667

I am rejecting this response because: Amazon is a shipping scammer!!!!!

Sincerely,

*******************************

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