Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,741 total complaints in the last 3 years.
21,454 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/11/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a product through Amazon : Vewaci Official-** hand held milk frother it blew up. Burned and damaged my countertops. And other items. Contacted Amazon who has no phone number or valid email for seller. Refused let me send video of this. Explained could ****** house down. Killed someone. Still ignore the issue. This product dangerous seller unable locate just at amazon Amazon You have received a message from the Amazon Seller - Vewaci Official-** View this message on Amazon Order ID: ******************* CountProduct Name and ASIN 1product imageVewaci Milk Frother Handheld, *********************** Milk Foamer for Coffee, Type-C ************ Portable Drink Mixer for Cappuccino/Latte/Frappe/Hot ASIN: B0BLY8JPR4
Business Response
Date: 06/10/2023
Hello ***,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the terrible issue you had with the Milk Frother.

I am glad your property is safe. I've forwarded the issue to the concerned team to investigate and take appropriate action.

I would also recommend you share the feedback with the manufacturer as they are responsible for any malfunctioning of this item.

I've added a $25.00 Gift card to your account. While I understand this may not undo the disappointment this item has caused, I hope you will consider this as a good will gesture.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
*****************************
Initial Complaint
Date:05/11/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello I am reaching out to have a resolution to my issues with my account being locked. I went to add 240 dollars in gift card to my balance to make a large purchase. And it seems my account was locked ten minutes later. i am wanting my account unlocked and for it to not be locked when adding balance in the future. I tried support representatives and they just wanted to fill forms out. The initial form asked for a bank statement which i cannot provide as it is a prepaid debit account i use from green dot.I have also included images of proof of my ownership of this account method. 1. Mail with my two addresses on it with the card in frame with the last 4. 2. an image of my address on my debit card website. 3. The full card itself with the rest but the last four blurred out 4. Showing two separate transactions from amazon when i added GC last month and made a purchase ( Horii Switch Joycones ) -order #***-6097513-0819422 My Account Email is *******************
Business Response
Date: 05/14/2023
Hello *******,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

I've checked and see that your account is already reinstated and email confirmation was sent by our account specialists.

I hope you enjoy ordering on Amazon again.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
*****************************
Initial Complaint
Date:05/11/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased smart line pool liner from Amazon July 2022 used 3 months and closed and winterized our pool. Went to open for the season. And there is a huge hole in liner on the side. Contacted seller was was denied warranty because it wasnt defective in the seam. Why would a pool liner just form a hole on a flat upright surface? We would like a refund.
Business Response
Date: 05/14/2023
Hello *****,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

I see that the seller directed you to contact the manufacturer. I would request you to please contact the manufacturer as only they are responsible for the warranty. As a retailer, we do not have any option to refund, replace or repair under warranty.

Seller's response is as follows:
---

Hello, Thank you for the pictures. The product is covered under the manufacturer's limited warranty. The pro-ration cost of the item is $0.00 and the actual shipping charge is $29.40 plus a handling fee of $5.00. This totals up to $34.40 plus tax if applicable that you will be responsible for, and can be paid for by a credit card. Please contact our customer care department at *************** and please reference your Customer record # ******** and they will be able to process the warranty for you, as your account has been noted. Thank you kindly for your patience and cooperation in this matter. Please contact ** if you have any questions.

---

This and other email correspondence you've had with a seller is visible in Your Account under ************** (************************************************************************). There, you can receive attachments from the seller, view past email history, and reply to seller emails.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
*****************************
Customer Answer
Date: 05/15/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
Date:05/11/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I made a purchase from Amazon for the amount of $20.56 on May 5th 2023. The item has since been lost in transit and has not had a registered destination since Saturday May 6th. I have contacted Amazon 3 times about the lost merchandise to request a refund and they are refusing to give me back my money for the lost shipment. The tracking ID for the item is: **********************.
Business Response
Date: 05/14/2023
Hello Chase,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

I've checked and see that you have been refunded for the order on Wednesday, May 10, 2023 for the amount of $20.56. You should see the refund in 5 business days from the date of refund.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
*****************************
Customer Answer
Date: 05/16/2023

Complaint: 20048778

I am rejecting this response because:
It is a lie. The day they specified that I received the refund was a week ago. I have never received a refund for the lost merchandise and it has been over five days.

Sincerely,

****************************;
Business Response
Date: 05/18/2023
Hello Chase,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order refund.

While I did issued refund as mentioned in my previous email. However, I see that the bank has declined the refund. I would like to know if you recently had any issue with the card. Only the bank will be able to help you with the reason for decline.

If you wish to get the refund in the gift card form instead, I will be happy to help you with the same.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
*****************************
Customer Answer
Date: 05/19/2023

Complaint: 20048778

I am rejecting this response because:
There is nothing wrong with my card. The issue is on your end.
Sincerely,

***********************
Initial Complaint
Date:05/11/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
There was a listed item at $5.00 when added to my cart it listed $47.99. I called customer service to inquire. While on that call I checked again and the listed price suddenly changed and was no longer on sale. I was told by Amazon that they do not price match. This was their listed sale price not a price match request. This was false advertising. I have photos for proof.
Business Response
Date: 05/14/2023
Hello Nik,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

Your cart will always reflect the most recent price and availability for an item displayed on the item's product detail page. The price and availability of an item in your cart may differ from the price and availability you saw when you first put it in your cart.

Unfortunately for these price changes, we do not price match.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
*****************************
Initial Complaint
Date:05/11/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On April 14th I placed order #***-3697613-7137812. For some reason Amazon logistics delivered it to an address 4.5 hours away from me but marked it delivered to my location. I tried calling and chatting multiple times and they refused to resend or refund my purchase. This only happens when Amazon logistics is the delivery carrier, I have no problems with deliveries bandied by other carriers. They told me next time use a hub locker or get a P.O. box to avoid it. There's no hub lockets any where near me and I shouldn't have to get a p.o. box just in case they decide to use that 1 specific carrier. I even explained I could show them the exact place they delivered using a picture of a previous delivery they sent to the same page but the kept saying it was marked delivered to me, even though the tracking even said it for delivery in the city 4.5 hours way, so I was obviously lying.
Business Response
Date: 05/13/2023
Hello ******,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

Were sorry to hear that you havent received your item(s) from Order ID ending ****. Based on the results of our investigation, we aren't able to provide a replacement or refund for this order at this time.

At this time, Amazon isn't able to resolve shipping problems after delivery, as outlined on our website in our Conditions of Use, noted under 'Risk of Loss' which states: "All items purchased from Amazon.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier." See ************************************************************************************ for more information.

We recommend that you consider selecting a more secure shipping address, such as your workplace or an Amazon Hub Locker, in the future to avoid further problems.

Thank you for your understanding and I hope this helps.

Regards,
Raman R.
Amazon.com ****************
Customer Answer
Date: 05/15/2023

Complaint: 20048655

I am rejecting this response because: I have shown a bunch of proof that the items were delivered to a place 4.5 hours away. They're trying to shift blame to the consumer even though it's their personal delivery service, amazon logistics, that's making the mistake and the 'solution' is to use an Amazon locker hub (2 hours away) or have my stuff delivered to a business. No resolution has been reached, I still don't have my items and am being refused a refund or a reorder.

Sincerely,

*************************
Initial Complaint
Date:05/11/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My name is ***********************************, an Amazon seller, and my company ********** Enterprises LLC owns the Amazon store MEM Marketplace registered with the email address ********************************** (Merchant ID: ***************. On May 16, 2022, we signed a Complimentary DFY E-Commerce Agreement with FMA ************ which is owned by ***********************. FMA ******* *** is an acquisitions company whereby that purchase E-commerce stores and resales them to companies. We originally contracted with FMA ************ as an investment and not to open an Amazon store. However, for being an investor, FMA ************ provided ** with a complimentary Amazon store named MEM Marketplace. Our agreement with FMA ************ was that they would hire LPK Automations to manage our seller account. LPK Automations is a third-party agency that offers online store management, wholesale inventory automation, store health, and recovery services. We trusted that LPK Automations would comply with Amazon's policies and provide excellent customer service to our buyers. However, we discovered that LPK Automations had failed to fulfill some of our orders, sent incorrect items to customers, and was unresponsive to customer complaints and returns. As a result, Amazon deactivated our seller account on August 12th, 2022, as they were unable to verify any information related to our seller account or receive new information about our listings or sales history. We immediately terminated our business relationship with LPK Automations and revoked their access to our seller account. It's important to note that prior to this incident, our seller account had never been suspended, and we are a reputable business with no intention of causing any harm to Amazon or its customers. We made several appeals to reinstate our seller account by providing a plan of action, proof of delivery for at least 10 fulfilled orders, and corporate documents, but our appeals were denied by Seller Performance.
Business Response
Date: 05/15/2023
Hello,

We have reviewed the sellers account and we are unable to reinstate their selling privileges.

We took these actions because we were unable to verify information related to the seller's account, or did not receive any new information regarding their listings or selling history.

Under the terms of this sellers agreement with Amazon Services, we removed their selling privileges and placed a temporary hold on any funds in their seller account on August 11, 2022. We notified the seller of this decision by email on that day.

Sincerely,
Amazon.com
Customer Answer
Date: 05/18/2023

Complaint: 20048505

I am rejecting this response because of our strong disagreement with Amazons decision to not reinstate our Amazon store, " MEM Marketplace " (Merchant ID: *************** and to request a reconsideration of this decision.
As we have previously stated, we take full responsibility for the actions of LPK Automations, who was hired to manage our Amazon business and violated Amazon's Policies without our knowledge or consent. We terminated our business relationship with them immediately upon learning of their violations and have since provided Amazon with all the necessary information and documentation required for reinstatement.
We have taken serious measures to ensure that such violations do not occur again in the future and have committed ourselves to complying with Amazon's policies. We believe that we have addressed the issue and deserve another chance to prove our commitment to being a responsible seller on Amazon.
We appreciate your time and attention to this matter, and we hope that Amazon will give our appeal serious consideration. We look forward to the opportunity to continue working with Amazon and demonstrating our commitment to being a responsible and trustworthy seller on Amazons platform.
Sincerely,

***********************************
Initial Complaint
Date:05/11/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 5-3-2023 I placed an order on Amazon, $35.27 taken out my account approximate due date given, on 5-8 received email item shipped, checked the tracking just states carrier picked up the package; so I track the package through **** TRACKING #**********************, and states that on 5-3 they received electronically to EXPECT my package for mailing, so I waited until **** to track package again same thing so I contacted Amazon to cancel the package they quoted 3rd party seller states package already shipped, I informed them that I contacted the **** and the package had in fact not been shipped the seller just created a label for the package to be shipped, Amazon stated they couldn't cancel the package as it already has shipped, I try again on today **** **** says awaiting item, but Amazon still refuses to cancel item, and refund my money.
Business Response
Date: 05/13/2023
Hello ****,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see the concern you have shared with reference the order you have placed with the third party seller, and have looked onto the details. The information you received was correct, as the item is shipped and sold by the seller.

Once we receive information that the item was shipped we have limited options as we do not handle the shipping.

I see the order should be delivered on or before Wednesday, June 7, 2023. In case you do not get your package within 3 days past that date, you can file an A-to-z claim. You would find more information using the below link.
************************************************************************************************************

We value your feedback in such situations and our seller team would love to hear from you. You could share your feedback using the below link.
**********************************************************************************************************************************************

I hope this helps.

Regards,
Raman R.
Amazon.com ****************
Customer Answer
Date: 05/15/2023

Complaint: 20048301

I am rejecting this response because:
The seller is lying about the package being shipped, even today ****- 2023 I checked with the **** they still state they are awaiting item, WEARFUN ( seller on Amazon are LIARS), and AMAZON didn't support their customer, if they had actually looked up the tracking number on **** they would know also that they're seller is LYING, Amazon said wait until I receive the item, then return it,, fine I'll return it when it arrive, then Amazon will see the day seller ACTUALLY TOOK ITEM TO ****.
Sincerely,

***************************
Initial Complaint
Date:05/11/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On May 9th, 2023 I tried to purchase a item in the amount of $****** using amazon pay on there website which was a option. It came up with a message saying that the card was declined to try again. Before I even got a chance to try again I got a email from Amazon Pay saying my card would be charged. I called and Spoke to ****** she said it was a Amazon pay issue try again. So I did and same results. I was charged another ******. I called back on may 10th and spoke with amazon pay and ****** from onliecarestereo.com. The lady from Amazon said both times the transactions were not declined and that all they had to ** process the funds. So ****************** hung up from Amazon Pay. Anegla put me on hold and said she spoke to the front office and it was all fixed to try again. Same thing happened a third $****** was charged to my card. A total of 3 X $****** = ******* Was charged to my card. Then she is trying to get me to give her a credit card.
Business Response
Date: 05/16/2023
Hello *******,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry to hear about the charges that you tried to purchase on their website.
However, I'm unable to pull up Amazon Pay Order IDs.

Please review your Amazon account for transaction Order IDs and share it with ** to investigate further.

You can review Order IDs from below link
*******************************

Please feel free to contact ** directly by replying to *********************************************** if we can be of further assistance.

Regards,
*****
***********************************
Initial Complaint
Date:05/11/2023
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Greetings,I want to inform you that the Brand Registry Team took incorrect action on complaint ID ***********. Complaint ID *********** was filed from my account. Complaint ID *********** was about the copyright infringement of 13 offers on ASIN B01M2A4IK1. Please, pay attention! It was the "seller-level" complaint, not the ******level." However, Amazon removed ASIN B01M2A4IK1 instead of the 13 offers indicated in complaint ID ***********. ********************** also removed MY OFFER on ASIN B01M2A4IK1. Although ************, the copyright holder of images on ASIN B01M2A4IK1, is a photographer from my team and authorized my brand to use his photos. I wonder why Amazon took an action my brand didn't request in complaint ID ***********. However, this incorrect action has a critical impact on my business. Please note that complaint ID *********** was filed from my account. This complaint aimed to remove 13 offers that violated ************'s copyright (photographer from my team), not to remove ASIN B01M2A4IK1.Based on the above, please reactivate our offer on ASIN B01M2A4IK1 (******** marketplace) as soon as possible, as our company did not request the removal of the entire ASIN B01M2A4IK1, but only 13 sellers violated copyright on this ASIN. Please forward my case to the responsible team to promptly reactivate my ASIN B01M2A4IK1. I really appreciate any help you can provide.
Business Response
Date: 05/14/2023
Hello,
Thank you for bringing this matter to our attention. Based on additional details discovered during a holistic investigation we have reinstated the **** and the seller has received appropriate communication on 05/14/2023 08:19 PDT.
Sincerely,
Amazon.com
Customer Answer
Date: 05/18/2023
Greetings, Amazon deactivated my **** B01M2A4IK1 (****** marketplace) in error. I proved that the deactivation was erroneous, and **** B01M2A4IK1 was reactivated. However, customer reviews on **** ********** (****** marketplace) vanished. Before the deactivation, **** B01M2A4IK1 had significantly more customer reviews than currently. It is an obvious technical error. PLEASE NOTE: Customer reviews on **** ********** (****** marketplace) were NOT removed; they just vanished after the reactivation of ****. Although nobody REMOVED them, customer reviews are missing on **** ********** (****** marketplace). This technical error is a critical issue for my business. The rating of my **** B01M2A4IK1 (****** marketplace) has dropped significantly. Please refer to the same **** B01M2A4IK1 on ****** marketplace. As you can see, **** B01M2A4IK1 on ****** Marketplace has ***** customer reviews, whereas, on the ******** Marketplace, it only has 5 customer reviews. For your convenience, I attached screenshots of the **** B01M2A4IK1 frontend on ****** marketplace and the same **** B01M2A4IK1 on the ******** marketplace. Please pay attention to the number of customer reviews. Based on the above, I request that Amazon fix this technical error so that customer reviews that existed before the deactivation of **** B01M2A4IK1 on the ****** marketplace are correctly displayed on the frontend. I really appreciate any help you can provide.
Customer Answer
Date: 06/07/2023
Greetings,

Please close complaint ID ******** as my request is no longer relevant. The request mentioned in complaint ID ******** has already been resolved by the business, so I see no point in continuing the discussion between me as a consumer and Amazon as a business.

Thank you for your active participation in resolving my complaint!

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