Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Amazon.com

  202 Westlake Ave N Ste 2 Seattle, WA 98109-5264

  
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  Amazon.com

  1150 S Columbia Ave Campbellsvlle, KY 42718-2465

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  Amazon.com

  1245 E Washington Ave Ste 300 Madison, WI 53703-3040

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  Amazon Fulfillment Center

  3350 Laurel Ridge Ave Ruskin, FL 33570-5526

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  Amazon.com

  1516 2nd Ave Seattle, WA 98101-1543

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/13/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 23 April 2023 I placed an order with Amazon for $58.33 (111-4148935-3947432). The order was for 2 lamps and a cookbook. The order was shipped and was due to arrive by 10 May 2023. On 08 May 2023 I was notified the order was out for delivery, however it never arrived. The tracking number shows on 09 May 2023, at 4:55AM the parcel was delivered to *********. ********* is a different city to where the delivery should occur (Givatyim). The tracking information clearly shows the delivery was not made. Furthermore, deliveries do not occur at 4:55AM, and even if they did - the delivery address is to a secure apartment block that requires a code to access. I contacted customer service who told me they would resend the lamps, put through a refund for the cookbook. When the refund didnt arrive I contacted them again and was told that as the tracking shows the item was delivered, their investigation means the matter is closed and they cannot issue a refund. The delivery address is:Apartment ******************************************************************* The delivery company is ****** Post, and the tracking number is RU0075438937Z Currently, I am awaiting on the lamps that were resent to arrive, but Amazon are refusing to assist with the cookbook. It baffles me how they cant take responsibility for part of the order. Amazon are refusing to assist, even through they are the merchant. This is the first time I have had an issue with Amazon. I do not have a history of cancelling or returning items. I have been treated like a thief and a liar, and have no where to turn. I initially requested the items be resent, and amazon told me the full order cannot be resent so they must refund the cookbook. I am simply seeking my refund and would prefer not to engage in legal action or a credit card chargeback. Amazon have zero proof this was delivered, and the only proof they have is a tracking number showing it was delivered - but that shows it was not delivered to me.

  Business Response

  Date: 05/15/2023

  Hello ***********************,
  
  I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I've reviewed the complaint and understand your concern regarding Order ID: *******************. 
  
  I apologize for the inconvenience. 
  
  I've checked and see that the refund for the item A Cookbook was processed to the original payment method and a replacement for the other 2 items was created already. 
  
  This is the replacement Order ID: *******************, it will be delivered at the address by Tuesday, May 23, 2023. 
  
  Hope this information helped. 
  
  Please feel free to contact ** directly by replying to *********************************************** if we can be of further assistance.
  
  Regards,
  Arun
  
  Amazon.com

• Initial Complaint

  Date:05/13/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction: 05/10/2022 Amount of money paid: ****** What the business committed to provide you: Baby Trend Nexton Travel System by 05/12/2023 at 10pm Nature of dispute: My payment did not process the first time, I edited payment method same day on 05/11/2023 and received confirmation of order still arriving by 05/12/2023 at 10pm Tracked order on 05/12/2023, shipping and delivery was changed to 05/13/2023. I had an emergency induction and delivered my daughter on 05/12/2023. Im getting discharged on 05/13/2023 at 2pm. On 05/12/2023 I called Amazon customer service, I explained I understood the first payment method didnt go through but second payment did. I explained I received confirmation after editing payment method order would arrive by 05/12/2023 but then it switched on my Amazon app to 05/13/2023 by 10pm. I explained I did not mind if I received it on 05/13/2023 as long as it was before my discharge time which is 2pm. I was promised I would receive it the morning of 05/13/2023, sent my boyfriend to the house to pick up and nothing was delivered. I checked online today 05/13/2023 and shipping and delivery date has not changed, and time is still 10pm I called customer service again to see if update was different and I was told nothing could be done. I requested a refund for the expediting of delivery and was told by a supervisor named ***** that she can not give me a refund for the expedited fee. I explained to her my induction was an emergency, I explained I can not leave the hospital and take my daughter without my baby car seat. She was very nonchalant and careless and said there is nothing more for her to say on the call she explains enough that she can not do anything and ended the call without giving me the chance to see if I can send my boyfriend to a pick up location or atleast try to find some sort of resolution. Now I have to send my boyfriend to a store to buy and spend more money on a different car seat.

  Business Response

  Date: 05/15/2023

  Hello *************************,
  
  I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I've reviewed the complaint and understand your concern regarding payment and delivery issues for the Order ID: *******************. 
  
  I apologize for the inconvenience that you experienced in this case. 
  
  I've checked and see that the payment for this order has been approved and the order shows delivered at the provided shipping address on Saturday, May 13 1:41 PM.
  
  Also, I'll surely take this as a feedback regarding the payment issues and will forward it to the appropriate team for further review on it. 
  
  Please feel free to contact ** directly by replying to *********************************************** if we can be of further assistance.
  
  Regards,

  
  Arun
  Amazon.com
  

  
  

• Initial Complaint

  Date:05/13/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive had two instances of being charged for a Prime membership , which I never initiated. I dont use Amazon or if I do its very rare. I was able to get the first $16 that was deducted from my account but the second charge of $16 that was taken out of my account on Friday April 14th hasnt been refunded even though Ive called 4 times and each time I was assured it would be reversed back into my account with 3-5 business days. Its not even showing that its pending. That $16 was for my copays for my cardiac and diabetic medication. Can you please get my complaint expedited? Thank you!

  Business Response

  Date: 05/17/2023

  Hello ******,
  
  I am Srujan from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
  
  I'm sorry for the inconvenience caused with the refund on prime charge for the month of April, 2023.
  
  I've reviewed the details and see that our attempts to refund the charge on April 15, 23, 24 and May 16, 2023 have been Declined.
  
  In this case, I request you to please contact your bank to resolve any issues with your account and suggest you to dispute the charge with your bank as we are unable to refund the April charge from our system.
  
  Alternatively, if you wish to get the $16 charge refunded in the form of gift card balance, we can apply the gift card balance to your account.
  
  Kindly reply back to this email with your acceptance if you wish to get the gift card balance applied to your account.
  
  Thank you for  your understanding. Have a great rest of the day!

  Regards,
  
  ****** K
  Amazon.com
  *****************************

• Initial Complaint

  Date:05/13/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,I am ***********************************, the legal owner of Bluebelle LLC, a selling account on **********************. My seller-fulfilled offer has been suspended on Amazon since June 17, 2021. Despite submitting multiple appeals and ensuring compliance with their policies, I have only received automated responses from Amazon. I am reaching out to request your assistance in contacting Amazon to reinstate my seller-fulfilled offer or obtaining further information to assist with my appeal. I am hopeful that you can help me resume selling on Amazon soon.Thank you for your time.Sincerely,*********************************** BLUEBELLE, LLC **********************************

  Business Response

  Date: 05/15/2023

  Hi,

  We have received the seller's submission but they do not have sufficient information to reactivate their account. An email was sent to them informing them of this decision on 15 May 2023.

  Thanks,

  Amazon.com - Seller Performance

• Initial Complaint

  Date:05/13/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Amazon order 114-0131582-8173825 was not received. They are refusing to apply refund

  Business Response

  Date: 05/16/2023

  Hello ******,
  
  I am ***********;from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
  
  Were sorry to hear that you havent received your item(s) from order #***-0131582-8173825.
  
  Based on the results of our investigation, we aren't able to provide a refund for this order at this time.
  
  Amazon isn't able to resolve shipping problems after delivery, as outlined on our website in our Conditions of Use, noted under 'Risk of Loss' which states: "All items purchased from Amazon.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier."
  
  See ********************************************************************************************* more information.
  
  We recommend that you consider selecting a more secure shipping address, such as your workplace or an Amazon Hub Locker, in the future to avoid further problems.
  
  Thank you for your understanding. Have a great rest of the day!

  Regards,
  
  ****** K
  Amazon.com
  *****************************

  Customer Answer

  Date: 05/22/2023

   
  Complaint: 19957127
  
  I am rejecting this response because:
  I didnt receive item.  Your delivery service is incompetent.  I will NOT pay for something I didnt receive!
  Sincerely,
  
  *************************

• Initial Complaint

  Date:05/13/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We placed an order with Amazon on 04/17/2023. Item was listed as a Prime Next Day Item.Order should have been received on 04/18/2023. Today (04/19/2023) we received an email saying the item hasn't shipped yet.Yesterday when we checked the status of the order it said the item was in *************, which is a 2 hour drive to our home in ******.I contacted customer service today twice, both times the persons we spoke with had such broken english that we were unable to understand them. I asked to speak with somebody that could speak properly and was told that they had no transfer options to sastify that request. They suggested that I call back and I would get a native speaker. I did and I got the same result.Nobody is able to tell ** when we will receive the item.We were planning on leaving town today for a month and were intending to take the beds with ** for our dogs.Now we will have to have a neighboor come and pick them up and hold it for **.I want to KNOW when the items will be here and I want credit for this order to my amazon account because it's not falling under the policy of a Amazon prime item.This type of thing has been happening more and more and would probably be considered false advertising.

  Customer Answer

  Date: 05/15/2023

  You can close this complaint.

   

  Beds FINALLY arrived and we had to delay our trip to get them.

   

  I shall review Amazons failure to meet their obligations when it comes time to renew my prime account.

• Initial Complaint

  Date:05/13/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On may 4th I ordered a laptop on Amazon for a total of $161.74, I was excited about the price. The quality of it was subpar so I returned the laptop. *** received the laptop on 05/06 and it reached and was processed by Amazon on 05/10. Im now being told Ill receive my refund on 05/29 and it cant be escalated or pushed through by anyone as its policy. I know this isnt fact because I have had returns process in less than a week. I spoke with several supervisors who just repeat the same script. I even asked for the laptop to be sent back since Im out of the money already and they refused. In general an almost 30 day wait is not necessary for any return and it is not fair to the consumer.

  Business Response

  Date: 05/15/2023

  Hello ***************************,
  
  I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I've reviewed the complaint and understand his concern regarding the return refund for the Order ID: *******************. 
  
  I apologize for the inconvenience that you've experienced in this case. 
  
  I would like to inform you that the return refund will be processed automatically by the returns center once the order is delivered and processed as it will take time. 
  
  Also, I would request you to wait for the refund as there is no option from our end to take any action on it. 
  
  If there was any alternative from our end, we would have surely helped. 
  
  Please feel free to contact ** directly by replying to *********************************************** if we can be of further assistance.
  
  Regards,
  Arun
  
  Amazon.com
  ***********************************

• Initial Complaint

  Date:05/13/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Amazon has closed my account without due cause. I have tried find out why and I keep getting different emails stating that my account was misused and that is not true. The emails stated that I need to contact amazon ** in one email and another email telling me to contact amazon *******. I have never had accounts in ******* or in ******. I have not had any fraud on the account or the ********************** card that is linked with the account. I feel like there is some kind of mix up. They have not even tried to help me resolve the problem. I have had no issues in the past with this company or the account.

  Business Response

  Date: 06/08/2023

  Hello,
   
  We have reinstated this customers buyer account. We sent an email to the customers registered email address on 8th June 2023 confirming account reinstatement.
   
  Sincerely,
   
  ********
  Amazon.com
   

  Customer Answer

  Date: 06/08/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:05/13/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered a product for $160 did not receive product followed up with Amazon four days in a row was transferred multiple times now theyre stating will not refund or Replace. When I spoke to customer service I was hung up on twice and they told me there is nothing they can do

  Business Response

  Date: 05/15/2023

  Hello Summer,
  
  I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I'd love to help, however, I wasn't able to find the order you asked about on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. We'd request you to please help ** with the order number related to your purchase.
  
  If you still need help, please contact ** again by visiting our Help pages (**********************************), select the "Need More Help?" link and click on "Contact **." Be sure to contact ** from the email address on the account used to place the order.
  
  Please feel free to contact ** directly by replying to *********************************************** if we can be of further assistance.
  
  Regards,
  *****
  ***********************************
  

• Initial Complaint

  Date:05/13/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On approximately 5/1/23, I attempted to place an Amazon order using a digital Mastercard given to me by my employer. Amazon, for no stated reason, sent me an email claiming that the transaction looked suspicious and that they cancelled my order and put my account "on hold" until I provide documentation to prove that I'm authorized to use the digital Mastercard in question. In response, following their instructions I've submitted the documentation they requested. However, providing no reasons they are still refusing my requests to close the account and refund the money I have on a gift card balance that I purchased. Because I no longer want to do business with them. In addition I have no access to delete my personal information to keep it safe. Amazon customer service is now hanging up on me and refusing my requests to speak with management.

  Business Response

  Date: 05/29/2023

  Hello,
  
  We have reinstated this customers buyer account. We sent an email to the customers registered email address on 29 May, 2023 confirming account reinstatement.
  
  Sincerely,
  Amazon.com

  Customer Answer

  Date: 05/29/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************