Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,406 total complaints in the last 3 years.
21,580 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/29/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My name is *********************. I am the owner of ***************** *** HOBBY D.O.O. In the process of registration of a new seller account (email: **************************************** on Amazon, the system asked me to provide documents to prove the authenticity of the data, I provided in the registration form.I provided the next documents:My passport My Slovenian utility bill for electricity with translation ***************** statement with translation These are my authentic documents. Slovenian utility bills are made in the form of an Invoice, unlike utility bills in *******, which have another structure. I understand that the review team makes decisions based on ****** forms, as Amazon is an ******** company. Still, they also allow Slovenians to register seller accounts. Still, they continue to reject authentic documentation from foreigners due to the differences in document forms. Please help me address this issue and verify my account. If needed, I will go through a video verification process to verify my account.Sincerely,*********************,************ D.O.O.
Business Response
Date: 06/01/2023
Hello from Amazon,

We are happy to inform that the Selling Partner is now approved.
For further queries in the future, please ask them to contact our Selling Partner Support via ******************************************************
Initial Complaint
Date:05/29/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello, My Amazon account was suspended due to Amazons Business Solutions Agreement violation and Amazon withheld all of the funds. I sent a separate appeal after 90 days complete according to Amazon policy guidelines but Amazon rejected my all appeals. I will attach the appeal sample and Amazon rejection response. I need help to reactivate the account or want to release my all pending funds.Account suspension date: December 2, 2021 Violation: dropshipping Total funds hold: $22,799.23 Current Business Address: Ukraine ******************************** 75 PH: ************* Merchant Token : A1KWB53JUU7IHC
Business Response
Date: 06/05/2023
Seller needs to complete IPI and a link has been sent to schedule the same
Initial Complaint
Date:05/28/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
05/28/2023 $300,? AMAZON HAS GIVEN ME NOTHING BUT TROUBLE WITH MY PAYMENT INFORMATION AND REPEATEDLY ASKED FOR F****** VERIFICATION FROM THE FUNDING SOURCE! DO THEY THINK I AM A RETARD! DON'T THEY REALIZE THAT THE PHOTOS I GAVE THEM FROM THE CREDIT UNION ARE F****** LEGITIMATE! MY DEBIT CARD NUMBER IS ON MY ACCOUNT AS IS MY CONTACT INFO. QUIT BEING A BUNCH OF *** AND DO YOUR JOBS!
Business Response
Date: 06/11/2023

Hello,

We have reinstated this customers buyer account. We sent an email to the customers registered email address on 6/11/2023 confirming account reinstatement.

Sincerely,

Amazon.com
Customer Answer
Date: 06/12/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
Date:05/28/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Wednesday, May 24th, I received an email that my Amazon account was on a temporary hold. As an educator, most of the gifts we receive are gift cards and Amazon gift cards are the most given. Over the past month I have received hundreds of dollars in both registry contributions and physical gift cards. I sent pictures of the gift cards received, pictures of the emails showing the contributions I received, pictures of the last four of my card attached to my Amazon account, and my latest bank statement showing I made (and authorized) the purchases. It has been over 4 days (100+ hours) and my account is still locked.I need help getting my Amazon account unlocked so I can use the gift money given to me by students and families on the intended purpose for my home and office.
Business Response
Date: 06/12/2023
Hello,

Amazon reserves the right to refuse service,terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.

We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.

Due to the proprietary nature of our business,we do not provide details on our investigation methods.

Sincerely,

Amazon.com
Customer Answer
Date: 06/13/2023

Complaint: 20115650

I am rejecting this response because:
Amazon stated I violated their gift card policy which is not true. I added gift cards received by students to my gift card balance so that I could order items for myself (my office) as well as a book for my nephew. It is not my fault that Amazon does NOT separate gift card funds from contributions. I received wedding contributions from friends and family for items for my home (stools, rug, small appliances, etc.) which is what those funds were used for each time an item was fully funded!
I sent proof to Amazon in the form of pictures of EVERY gift card I received. What I choose to use my gift cards for is my business. Having my account closed for buying a book is absolutely ridiculous! Amazon not only stole from me, but from the families of my students who gifted me those gift cards.

Sincerely,

*************************
Initial Complaint
Date:05/28/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ordered a 43 4K TV over a week ago. Arrived defective. Did not power up at all. Was told a replacement would arrive by 5/26 it did not. Item is lost but Amazon claims it isnt lost even though they have no idea where it is.Have been lied to, mislead, mistreated by almost everyone Ive talked to about this.
Business Response
Date: 05/30/2023
Hello ****,

I'm ***************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint, but I'm unable determine the order number you are referring to.

Please share the complete order number with us so that we can review the issue and assist you further.

Rest assured, once we receive the complete information we will address the issue as soon as possible.

We look forward to seeing you again soon.

Regards,

Harasankar.M
Amazon.com
*****************************
Customer Answer
Date: 05/31/2023
The order Number is 113-0428995-4253851.
Amazon has now admitted they lost the package but refused to expedite shipping resulting in cancellation as they were unwilling to provide any reasonable form of accomodation. They also have refused to accept any responsibility in this matter, despite the fact this wasn't shipped from an outside carrier.. Amazon is now holding for my money for up to 30 days while they wait on the item to arrive at their facility. The tracking number for the item being returned is 1Z8FX5819037315981.

I can be reached at ************.
Business Response
Date: 06/23/2023
Hello ****,

I'm ***************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your reply and checked with the concerned department in this matter. I'm sorry to hear that the Amazon ******* was not delivered. We apologize for the inconvenience in this regard.

After reviewing the complete issue I've issued a full refund of $278.19 for the fire TV on Thursday, June 22, 2023.

Refunds typically gets processed within 3-5 business days from the issue date. You can view details of the completed refund on your Amazon.com account:

**********************************************************************************

I hope this information helps. We look forward to seeing you again soon.

Regards,

Harasankar.M
Amazon.com
*****************************
Customer Answer
Date: 06/26/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************
Initial Complaint
Date:05/28/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Cant get household or manage household. All we get is errors and have talked to many people and no one has an idea of how to fix issues.Prime video will not share or ***************************** is the primary account. And ****************** is the household account being shared to.
Business Response
Date: 06/01/2023
Hello *******,

I'm Harasankar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Im following up with your recent case regarding the Prime video issue with the household sharing. I appreciate your patience.

I have checked the household account, and ********************** video is currently not being shared.

The benefits that are currently shared are the following:
KindleEBook
AudibleRadioTV
MobileApp
AudiblePerformance
AudibleSingleIssue
AudibleSpeeches
Audible
AudibleBook
AudibleLecture

We would like to troubleshoot the Prime video issue by doing the following:
-The primary household owner, **** can update the settings by logging into their account.
-Once logged in, please go to: *****************************************************************************.
-From there, you can go to the Family Library and update the content you would like to share, please be sure to include Prime video.

Once youve completed those steps, please let ** know if you are still experiencing the issue.

If youre still experiencing problems, please also reply to this email and let me know. Id be happy to further work on a solution.

Thanks for choosing Amazon.

Regards,

Harasankar.M
Amazon.com
*****************************
Initial Complaint
Date:05/28/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am filing a complaint with AMAZON because my account was closed on Wednesday May 24th without any type of conversation beforehand. I have had my account since ****. I have an Amazon credit card that I use all the time and bank card. I have a wedding registry and baby registry on my Amazon Account. I have over $400.00 in contributions in my registeries. i have called every day and talked to ***************** I was told it was temporary because of fraud on account. I was told that my account is locked for misuse of my money. I was told it would be reopended in 24 to 48 hours. It is still locked. I was told today to create another account and I'd never get my money back. This is NOT right. I am 62 years old and on Social Security Disability. I only have so much money coming in. It is NOT right that they close my account and deny me access to my money and items thaat are funded on my registeries. Could you PLEASE PLEASE help me to get my account opened back PLEASE REPLY ASAP
Business Response
Date: 06/11/2023
Hello,

Amazon reserves the right to refuse service,terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.

We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.

Due to the proprietary nature of our business,we do not provide details on our investigation methods.

We notified the customer of this decision by email on 6/2/2023.

Sincerely,
Amazon.com
Customer Answer
Date: 06/12/2023

Complaint: 20115320

I am rejecting this response because this is NOT RIGHT IN ANY WAY. Amazon is saying that I purchased something that I should not have with contributions. WHY was I allowed to purchase it then?? I have always had other methods of payments that I used. I could of paid by bank card or my Amazon credit card. I was NEVER given the chance to correct my mistake!
I have called Amazon several times and am only allowed to talk to someone in ***************** I was told everything is done regarding this by a different department that I am not allowed to talk to. I WAS NOT ALLOWED TO CORRECT WHATBI DID WRONG.
I have had my account with ********************** since ****. I have spent a lot of money with them. IT IS NOT right for them to close my account because I made a mistake in my method of payment.
I have several hundred dollars in contributions in my Wedding Registry and Baby Registry. This is my money to order things I need. IT IS NOT RIGHT to close my account. and keep my contributions. THIS IS STEALING FROM ME.
I will be glad to pay for what I ordered wrong with my ********* Card. PLEASE REOPEN MY ACCOUNT . Thank You, ***********;
Initial Complaint
Date:05/28/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon has charged my account in a very confusing manner that encourages possible unauthorized charges. I dont recall making purchases for most of those amount listed on my bank statement. I would like to know for what items was every single debit amount on my bank statement that went over 3k in purchases, was for. I dont recall making purchases for that amount, only around $1,200.00. I believe theres been unauthorized and or duplication in charges.
Business Response
Date: 05/30/2023
Hello *********,

I'm ***************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and I understand your concern regarding the charges. I've reviewed the attachment you've shared but didn't find any charge of $1200.

We request you to share the details of the charge with **. A payment descriptor is text that appears on your bank, or credit card, statement, and shows details for which company processed a payment.

Descriptors could include information such as the company name, date of the charge, and the State where the purchase was made.

Amazon descriptors will now also include a unique nine-digit Charge ID, which is linked to the charge for your order, or subscription.

Using the Charge ID, our customer service team can now help answer your questions about an unknown charge, in a much shorter time.

For more information about identifying unknown charges on your statement, visit:

***********************************

We look forward to seeing you again soon.

Regards,

Harasankar.M
Amazon.com
*****************************
Customer Answer
Date: 05/31/2023

Complaint: 20115302

I am rejecting this response because: My bank card was charged on three instances for groceries instead of my EBT card and I want that to be corrected. I want a refund and for my EBT card to be charged instead. The order numbers are; 1.112-5083618-9329832 (7019I3EG3) $33.38, 2. 113-6703932-631C29 (988UL46R3) $47.96, 3. 112-7244210-7229019 (GF0CT1AH3) $33.37 4. I cant find the order number for these last two but I do have an Amazon purchase ID number from my bank statement; (YA95J2Y73) $16 and (T65ED4053) $85.92. Im requesting that these food charges I charged to my EBT card and the cash is refunded back to my bank account. I no longer have the same EBT card number.

Sincerely,

*********************************
Business Response
Date: 06/03/2023
Hello *********,

I'm ***************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your reply and I understand your concern regarding the charges.

Unfortunately, I'm not able to charge a different payment method for your order because a payment has already been processed.

You can add a different credit card for future orders by visiting Your Account (******************************************), clicking "Add a Credit or Debit Card" in the Payment section, and following the onscreen instructions.

If you need to add a new card when placing an order, enter your new information in the payment section of our order form.

We hope to see you again soon.

Regards,

Harasankar.M
Amazon.com
*****************************
Initial Complaint
Date:05/28/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hi,I am trying to verify my Amazon.ca account billing details. I have provided my billing statement for ***** as well as a screenshot showing transactions from Amazon on May 27th on my credit card account. Yet, I received an email that they were unable to verify ownership. I just want to be able to use my account. I have already paid for and received 5 orders, no problem. I dont know what else to provide. From reading ****** this seems like a common issue with Amazon.Please reinstate my account
Business Response
Date: 06/11/2023
Hello,

Amazon reserves the right to refuse service,terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.

We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.

Due to the proprietary nature of our business,we do not provide details on our investigation methods.

We notified the customer of this decision by email on 5/28/2023.

Sincerely,

Amazon.com
Customer Answer
Date: 06/12/2023

Complaint: 20114949

I am rejecting this response. This is an apartment building as noted on my account, hundreds of people live in this apartment building. I have never had an issue with amazon before so what you are saying is incorrect. Also, My account was reinstated after emailing account specialist email.
attached is a screenshot of account specialist reinstating my account but it is on hold when I try to order again. Please reinstate my account fully.

Sincerely,

Josaih P
Initial Complaint
Date:05/28/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon shut down my account. After I returned a broken Blu Ray player. They player was over $100 arrived broken. After accepting my return. They shut dwn my Amazon account. Stating that I violated a returns policy. I asked multiple times how I violated the policy. Nobody could explain how. They kept over $100 worth of my gift cards. They also did not return or refund me for the Blu ray player. I was told that my account was suspended and that after a year I could get back in and receive all my money back. It's been a year, and I still can not obtain my money. They owe me over $100 plus a Blu ray replaced or refund.
Business Response
Date: 05/30/2023
Hello ***********************************,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the Account access issues.

I apologize for the inconvenience.

Upon checking, I see that your account is restricted to digital purchases only and we'll not be able to take any action on it from our end.

The system will automatically cancel all non-digital orders placed on Amazon.com.

If you have any questions or concerns, you may contact an account specialist by replying to the email received from them.

Regards,
Arun

Amazon.com
*****************************

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