Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,406 total complaints in the last 3 years.
21,572 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/29/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
About a month ago someone had stolen my phone and Amazon ended up locking my account due to suspicious activity which is fine because it's my phone had been stolen that's not what I'm mad about but I'm upset about is this even though I've sent them every thing that they've asked me for including screenshots of the email confirming that I got a 25$ gift card from my phone company and 50$ dollar gift card that my mom gave me last year for my birthday by the way is now passed away I have sent them pictures of both the email fro. My phone company and pictures of the gift card but its not ebough they want my dead mom to confirm she indeed gave them to me acfing like i stole someones goftcard or somethin. They also want me to send rhe. A bank stantment for a credit card that i dont own nor have in my possession because apparently someone tries to make a purchase on my account probably on the phone tbat was stolen from me but and they still refuse to unlock my account I keep trying to explain to them that I don't have access to the phone number no more because I can't do the two facts of verification and they refuse to do anything I think I've talked to them everyday at least three times a day now between chat and calling on the phone I just want back in my account I just want to use my gift cards out of my mom guys gave me and then I'll close my account and I'm done with it but I want some I want to know how they're going to fix it
Business Response
Date: 06/11/2023
Hello,
We have reviewed the customers buyer account and cleared the unauthorized activity from the account.
We have sent the necessary password reset guidance to the customer via email. We sent this information to their registered email address on 01/06/2023.
For more information on our privacy notice, the customer can search for Privacy Notice on the Amazon shopping website.
Sincerely,
Amazon.com
Customer Answer
Date: 06/11/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************
Initial Complaint
Date:05/29/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On May 19th at 12:00 noon my friend upon going through piles of paperwork had came across some gift cards she totally forgot about most of them being from Amazon she then told me to look up items then let her know then she will order them for me with those four Amazon cards she had other gift cards from ******* ****** ********* and two **** gift cards to which she had the opportunity to bless me with them all the cards originated from an awareness fundraiser my friend's sister created due to my friend's husband being on hospice awaiting to pass away due to him having a stroke during an operation due to complications in the body she said her dying husband makes enough money through SS and long-term disability that she has no use for the gift cards and that she was going to give them to me and she did I had no issues with any of the gift cards even one of the Amazon cards I was able to purchase a camping tent with no issues whatsoever my friend is a busy lady dealing with her husband on hospice she wanted to instead give me the gift cards from Amazon to me personally so I can order them off of my own account and the items I wanted myself and I agreed so she sent me the cards along with the claim codes to me and I linked them to my new Amazon account successfully my first purchase was an Uber gift card for $50 as well as a flashlight upon checking out everything was okay I went on to make another order which had some torch lighters on it up on checking out is when my account was on hold I waited for eight long days for them to tell me the same thing until I finally called on the 8th day and Missy had told me that I have been getting sent to the wrong department this whole time as we're going further into the conversation she pretty to get real nasty with me telling me I don't know what I'm talking about then saying that Amazon will not help me and to get over it I asked her what was wrong with the cards she said they're under investigation I'm out of luck that's all.
Business Response
Date: 06/11/2023
Hello,

We have reinstated this customers buyer account. We sent an email to the customers registered email address on 11 June, 2023 confirming account reinstatement.

Sincerely,
Amazon.com
Customer Answer
Date: 06/13/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
I thank you so so much for actually hearing what i was actually dealing with.
Sincerely,

*********************
Initial Complaint
Date:05/29/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I've been contacting Amazon several times, but no results was applied. No explanation about the decision was provided.ASIN or ISBN of the product: B0BJK9K7KN Title of the review: USED ITEM Name of the reviewer: ********************************* Date of the review as it appears on our website: March 31, ********************************* post (click the 'Comments' link after the review, and copy or paste the *** that displays in your web browser): *************************************************************************************************************************************** Required action:Hello,Please delete this review. The customer received a used item, but we do not sell used items. This order was fullfiled by Amazon, Order ID *******************, please remove it from product page. Also this review is violating Community Guidelines. It's not allowed to tell about product condition and damage in customer review section. It is individual experience. This review focuses on product condition, customer claims, that she received USED item, used - this is a condition of a product. *****************************************************************************************************************************************************************. And according to Amazon Community Guidelines (I pasted the link to the guidelines) it is not allowed to tell about product condition and damage in customer review section.There are 2 reasons to remove the review accroding to Amazon Guidelines:1. The review contains condition only information of the product, not the expirince of the product, this is against Amazon Guidelines;2. This order was fullfilled by Amazon, that's 100% Amazon responsibility for bad customer experience due to mistake on ********************** warehouse worker who assumed that this product (which was I guess refunded) in new condition.Stop violation.Please investigate and remove this review, it's not fair review and it's violating amazon guidelines.Thank you.
Business Response
Date: 06/01/2023
Dear Seller,
I understand your concern regarding this review ***************************************************************************************************************************************
I appreciate your patience while our communities team was working on this review.
After their investigation, they mentioned that this review doesn't qualify for removal for violating our Community Guidelines.
***********************************************
We encourage our customers to give their honest feedback, whether positive or negative, about the products sold on our site. Although the review contains comments about not being satisfied with the state upon arrival of this product, those comments alone do not qualify the review for removal, therefore it will remain on the website.
In this case, we recommend you to get in contact with the buyer to solve the issues in this order experience, since this is verified purchase review, this should be possible through the usual seller-buyer messaging services.
The customer may then edit their review if they choose to do so.Although we at Amazon believe in providing our best support to our selling partners, there are times when we come across situations, such as this one, where policy requires that we are unable to meet your expectations.
Customer Answer
Date: 06/06/2023

Complaint: 20117219

I am rejecting this response because:
I gave you two full detailed arguments for deleting the review, but you still could not provide me with a reason for the refusal, answering me with general phrases from templates that mean nothing "we did not find violations." Please explain to me specifically why there are no violations in the policy for posting reviews for each of my arguments:
1. The order was sent by FBA, it's just a resold return with the erroneous "new" status
2. The text of the review refers exclusively to the condition of the product, that they came in used, Amazon rules do not allow publishing reviews about the product, which only refers to the condition of the product. Even if the purchase experience from the product was not good, this is not due to the product, but to the fact that the product mistakenly arrived used
Sincerely,

*****************************
Initial Complaint
Date:05/29/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
SPOKE WITH AMAZON MAY 26,2023 AT 2:53PM AND WAS ALSO SENT A ***** THAT I WOULD BE REFUNDED WITHIN 3 DAYS, AS THE 3 DAYS WENT BY I CALLED AGAIN THEN I WAS TOLD TO WAIT *************** AS I CALLED AGAIN TO HEAR THEIR REBUTTAL THEY ACCIDENTALLY SENT ME A RESPONSE THINKING THAT I HAD ALREADY WAITED THE 60 DAYS BY SAYING ITS BEEN TO LONG AND I WILL NOT BE REFUNDED, NOW THEY SAY THEY HAVE LOST OR GOT THE *** MIXED WITH ANOTHER RETURN AND THEY ARE NOW SAYING I RETURNED THE WRONG ***, WHICH IS NOT TRUE THE FIRST RESPONSE FROM AMAZON FROM THE RETURNS **** STATED THE RETRUN IS RECEIVED AND PROCESSED NOW THEY ARE TELLING ME THE RIGHT *** WAS NOT RETURNED WHEN I RETURNED THE CORRECT ***...I HAVE EACH OF THE 3 *****S INCLUDING THE ***** TELLING ME TO WAIT 60 DAYS THEN THE NEXT ***** WAS SENT THINKING I HAD ALREADY WAITED 60 DAYS AND AMAZON TELLING ME THAT I WILL NOT BE REFUNDED AFTER WAITING FOR 60 DAYS WHICH IS A SCAM WITHIN ITSELF AND I SURELY DONT THINK THE *** AND CFPB WILL NOT THINK KINDLY OF AMAZONS TACTICS THEN TRYING TO SAY THAT I SENT THE WRONG ITEM AFTER I WAS TOLD THE CORRECT ITEM WAS RETURNED
Business Response
Date: 07/02/2023
Hello *******,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We are sorry to hear that you didn't receive refund on returned items and apologies for the inconvenience caused with the representatives, will take a feedback on it to coach them accordingly.

Rest assured, I can confirm that the return is complete and I've processed refund today Sunday, July 2, 2023 at 1:55 AM (PDT)

Refund amount $20.66 and $14.56 to your Original payment method.

You can view details of the completed refund on your Amazon.com account:
**********************************************************************************

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
*****
***********************************
Initial Complaint
Date:05/29/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received a refund from the credit card company but I am missing the $30 In Rewards points that I used to pay for the items. Refund process has been going on for over two months. Amazon has been useless in the whole refund process. I have had to do all the leg work for a partial refund. I have contacted them at least 8 times over the past two months. I need my credit issued as soon as possible.Order number 113-7608177-2897836 I have attached the credit dispute form that sides in my favor. I have additional documentation if needed, and conversation that the refund was issued by Amazon. I also have proof the seller tried to get me to change my feedback, Amazon has a "strict" policy against this. But have seen nothing on this complaint and have been tracking the vendor and is still selling on Amazon. No follow up emails were ever send in regards to this..
Business Response
Date: 06/09/2023
Hello ***********************,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and understand your concern regarding the reward points refund on Order ID: *******************.

I've checked and see that you've disputed the charge with the bank for the above order.

Usually, we'll not be able to take any action on the order once the charge is disputed.

However, I can make an exception and issue $31.76 promo credit which the amount of reward points used on the order.

Please confirm and I'll get this done for you.

Regards,
Arun

Amazon.com
*****************************
Initial Complaint
Date:05/29/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I keep getting emails from Amazon that I am deliberately posting inappropriate and obscene reviews and discussions about merchandise I have supposedly purchased. This is untrue and despite repeated attempts to get this matter resolved, they refuse to have a **************** Person contact me directly either by phone or email. I have done some research and even found that my account has been hacked because there are reviews attributed to me for merchandise I have never bought, including on books I have never read. Now I have been banned from posting anything, yet someone is continuing to hack my account. I have notified them by email and Certified Mail of my fears that someone will get access to my account financial information and steal from my bank accounts or credit cards, but no response. It is as if they do not care that I have been hacked at all and this is my problem and not theirs. I am also concerned that because this person has access to my password, it may be a rogue employee who is doing this, but Amazon does not seem to care about that.
Business Response
Date: 06/11/2023
Hello,
We have reviewed the customers buyer account and cleared the unauthorized activity from the account.
We have sent the necessary password reset guidance to the customer via email. We sent this information to their registered email address on 11/6/2023.
For more information on our privacy notice, the customer can search for Privacy Notice on the Amazon shopping website.
Sincerely,
Amazon.com
Customer Answer
Date: 06/18/2023
I have not received any communications from Amazon resolving the issue at all. In fact, they once again contacted me THROUGH THE ACCOUNT ONLY to tell me that my ability to review any products has been permanently disabled and I was told to change my password twice, which I did. The problem of outside tampering with my account is NOT RESOLVED at all.

In addition to that, there was no response to a LETTER I sent. Before responding to your last email to me, I was waiting for an answer to my letter. Instead of getting any sort of answer, something very odd and offputting happened. My letter was OPENED, no doubt READ, then stuffed back into the Priority Mail envelope, marked "RETURN TO SENDER" and returned to me without the decency of a response at all. The returned mail is so strange that I am afraid to open it out of fear that it contains something bad. Based on such poor customer service, I believe that my problems are the work of some rogue employees at Amazon, and I am thinking of hiring an attorney to look into the matter so that the strange "returned mail" can be opened in front of a judge.

I do not consider this matter to be resolved at all. In fact, the problem has been escalated by some Amazon employee's decision to open and read my letter and (maybe) return the envelope with some sort of contamination inside.

***************************.
Business Response
Date: 07/03/2023
Hello ******,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

I would request you to please let me know if you are unable to write reviews so that I can reach out to the concerned team to help you.

Further regarding the letter, I would like to know the address to which you have sent it so that I can help you.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
***********************************;
Customer Answer
Date: 07/25/2023
I have been out of town at a conference. I was not able to respond until now.

Attached are copies of emails that I sent to Amazon about the problem. All of these emails were received by Amazon but were deliberately ignored. In fact, they have been ignored deliberately for so long that it seems that you could not even find them, but I have proof that Amazon did receive them. They were ignored because there are no humans working in that "Community Help" department. *************** seems to be specifically designed to be a place where complaints just go to die. I am not surprised that no one can find my emails. That is because there is nothing working there except a computer algorithm.

I am still banned from writing reviews because I am accused of writing fake reviews that contain obscene language. If I try to write one, I get a message that says the following.

"We apologize but Amazon has noticed some unusual reviewing activity on this account. As a result, all reviews submitted by this account have been removed and this account will no longer be able to contribute reviews and other content on Amazon. If you would like to learn more, please see our community guidelines. To contact us about this decision, please email ***************************************."

Community Guidelines - Amazon Customer Service
Guidelines for keeping the Amazon Community helpful, relevant, meaningful, and appropriate.

However, I will not let go of this. I am a Christian ***** and I do not use obsenities at all; however, Amazon allowed someone to hack my account and write horrible fake reviews using my userid, and ********************** accused me of doing it and has banned me for what someone else did. Another reason I will continue this until it is resolved is because of a coming federal law that fines people who write fake reviews. I am NEVER going to allow anyone to accuse me of writing fake reviews due to the possible legal consequences, and I am building an audit trail about this issue to protect myself. If anyone ends up paying fines, it will be Amazon and not me.

ONE resolution to this issue would be for AMAZON to find out who commandeered my account to write ugly reviews, reveal who that person is, do something to discover whether or not other people were also wrongfully banned and find out why one of their employees returned my letter in such an unprofessional manner, and to end the practice of using algorithms to read and approve reviews.
***************************

Business Response
Date: 08/16/2023
Hello ******,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Hello ******,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We removed your posting privileges because your most recent post violated our guidelines and Conditions of Use. You previously violated our guidelines on 05 May 23 and then again on 29 May 23.

ASIN **********: The Authoritarians: Their Assault on Individual Liberty, the Constitution, and *************** from the 19th Century to the Present

We won't reinstate your posting permissions for this account.

For more information, see our Community Guidelines:

************************************************************************************

You can also review our Conditions of Use here:

************************************************************************************

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
*****************************
Customer Answer
Date: 08/17/2023

Complaint: 20117089

I am rejecting this response because: My Amazon account is being HACKED and nothing has been done to stop it.

Sincerely,

***************************
Initial Complaint
Date:05/29/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Greetings!My concern is regarding the abusive Amazon actions regarding my ads account. My listings (ASINs B07TVP83TT and B08P2BN2ZN) have an issue with the advertisement. Amazon notified me that ASINs will not be approved and will remain suspended. The reason for it is Ads Guidelines and Acceptance Policies do not permit advertising products that claim to permanently physically change natural body properties (like skin lightening/whitening) or alter the natural pigmentation of the face or body. I reviewed Amazon Ads Guidelines and Acceptance Policies ( ************************************************************************************) as you advised me before. So my listing does not violate any of these points.I would like to describe my listing in detail in order to show that the message in your response is wrong;Title-***** COSMETIC V Shaped Slimming Face Mask Double ******************* Lifting Mask Neck Lift Tape Face Patch For Firming and Tightening Skin (5pcs)Bullet points The mask does not have any brightening effect and does not remove any pigmentation. It acts on the thin upper layer of the skin for lifting. A fabric mask cannot change the structure of the face.Description of moisturizing and tightening properties of the mask.The description is that the mask is environmentally friendly and not tested on animals.Description of the popularity of the mask.There is no word that the mask will change the natural pigmentation of the face or body.Name of the campaign: V Neck mask - rel - High.Name of the ad group: V Neck mask - rel - High.Affected ASINs: B08P2BN2ZN, B07TVP83TT.Date of the issue: May 16, 2023.Error message: not approved.I kindly ask you to investigate my issue and allow the advertisement on ASINs B07TVP83TT and B08P2BN2ZN. Respectfully,***************************
Business Response
Date: 06/09/2023
Hello from Amazon,

Please ask the Selling Partner to provide the registered email id of the account.
We will proceed further once we have the required information.
Initial Complaint
Date:05/29/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My Amazon accounts were closed. The reasons I have been getting are that some details of my account were linked to an account that was closed earlier. I don't have many returns or refunds on my account as well. There is an AI algorithm that is automatically closing all accounts which is affecting me and my family. Please help me get my accounts and services restored. My family and I have been nothing but loyal customers of amazon. All my accounts had prime membership paid for and now all of them have been locked by Amazon. I am a student who has been using amazon to order groceries and other home supplies. Please help.Accounts that were blocked: ***************************** ********************** ***************************** **********
Business Response
Date: 06/11/2023
Hello,

We have reinstated this customers buyer account. We sent an email to the customers registered email address on 30 May, 2023 confirming account reinstatement.

Sincerely,

Zoe
Amazon.com
Initial Complaint
Date:05/29/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
They closed my account with my refunded gift cards on it I had items delayed in transit the supervisor refunded me in gift next minute they delete my account not fair at all I would like my money back a refund my email is ************************ my phone number is **********
Business Response
Date: 06/12/2023
Hello,

Amazon reserves the right to refuse service,terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.

We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.

Due to the proprietary nature of our business,we do not provide details on our investigation methods.

We notified the customer of this decision by email on 5/29/2023.

Sincerely,
Amazon.com
Initial Complaint
Date:05/29/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
order#***-3559145-1705854 Asked amazon several times to update the address before it shipped, but THEY DIDN'T CHANGE IT AT ALL Items shipped to wrong address and lost. They aske me to wait until Monday and contact them again to send replacement.Before Monday, amazon noticed me they issued me a refund for this order, but via gift card??? THEY NEVER DISCUSSED WITH ME BEFORE SPEND a afternoon talking to amazon service people to change refund to card. They agreed but still didnt changed it.SPEND A EVENING talking to another amazon service people about this refund, BUT they still not solving the issue.
Business Response
Date: 05/31/2023
Hello Ivy,

I am ***** from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm sorry to hear about your Order as we couldn't change shipping address.

I've reviewed your Order and can confirm that the refund has been processed and refund amount has been issued to Original payment method.
$62.25 has been issued to your Credit card and rest to your Gift card balance.

You can view details of the completed refund on your Amazon.com account:
**********************************************************************************

Please feel free to contact ** directly by replying to *********************************************** if we can be of further assistance.

Regards,
*****
***********************************

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Amazon.com is BBB Accredited.