Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,460 total complaints in the last 3 years.
21,524 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/02/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
May 25,2023 Amazon notified me that they locked my account. I had no information about it. All the email stated was that my account was locked and they are investigating. It should take 24 hours to get message. I got a message in 5 minutes stating that they found suspicious activity and my account was closed.. I was upset as I just put money on that account. So it bothered me. I told them that I wanted a detailed explanation on why my account got closed and if I was going to get my money back. All they said was that I cant get anything back and everything got cancelled. They told me on May 28 that I could make another account and so I did. Today I went to put money on and they locked my new account. Im not sure why they doing that but its very annoying. Please help me to get my accounts back or at least the one that has money on it. I do have stuffs I ordered and now its being cancelled again..
Business Response
Date: 06/05/2023
Hello ********,

I'm from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the account.

Unfortunately with the information in the complaint, I couldn't find any account which has these issues or recent email regarding the account lock.

I would request you to please contact us using your account email address so that we can help you.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com
*****************************
Customer Answer
Date: 06/07/2023
My emails that was closed with money on them are
**********************
***********************
They both had money on them from my gift card that I had put on before they closed and cancelled my account.
Business Response
Date: 06/21/2023
Hello,

Amazon reserves the right to refuse service,terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.

We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.

Due to the proprietary nature of our business,we do not provide details on our investigation methods.

We notified the customer of this decision by email on 5/26/2023.

Sincerely,
Amazon.com
Initial Complaint
Date:06/02/2023
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have a Prime Membership because I need things shipped and delivered directly to my address. I have informed Amazon that the **** is holding packages. Amazon contacted a **** supervisor who told the local ******, **, post office they could not hold packages and must deliver them. It is not being honored. Amazon asked me (the customer) to place it in my ordering notes to not ship via ****, however, I am not finding a field where I am able to do so. I also strongly feel this is not my battle. I believe Amazon should be dealing with the carrier they contract with directly for failing to deliver goods to customers as promised and paid for. Amazon doesn't seem to really care and I don't know how how to get my complaint to go higher in their organization. They are paying for a service through the **** that is not fulfilled. I am paying for a service with Amazon that is not being fulfilled. I wish they would just pick a different carrier to deliver in this area. Many people in this entire rural community are not receiving their goods. The **** is holding them and asking people to drive for miles to come pick them up. Extra time, extra money over and above the shipping services that have already been paid for. I made Amazon aware of the situation, but nothing has been resolved. The **** is still holding packages. Hoping Amazon can contract with a shipper that can deliver goods in the area as promised and paid for. I could simply cancel my Prime Membership but nobody would ever know what the real issue is. I am attaching a few documents that are related to this issue, however, there are many many more times that packages were held by the shipper...****.
Business Response
Date: 06/13/2023
Hello *****,

I'm ****** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
We have reviewed your compliant and we apologize for the inconvenience you faced with delivery services provided by the USPS.

Because you experienced repeated issues with ***** we have made other available carriers have priority to deliver to your address.Giving priority to other carriers doesnt guarantee that this carrier won't be chosen in the future.This change is specific for a particular shipping address. The de-prioritization will be completed in 15 days.

If you send items to a different shipping address, the carrier might be chosen to deliver the package. Changes to the address in your account, like adding a new phone number or updating the name, will result in the priority lowering request being deleted.

Please feel free to contact ** directly by replying to *********************************************** if we can be of further assistance.

Regards,

******
Amazon.com
***********************************

Customer Answer
Date: 06/14/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************
Initial Complaint
Date:06/02/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Two Issues:1) ORDER # ***-2476733-4273026 I ordered Amazon Basics ********** 17"x23",Aluminum/plastic frame, 3pack. Instead, I received a dog gate.I was never issued a refund as promised and no one ever sent *** an order to pick up this dog gate. Unable to get anyone on Amazon Chat or Amazon customer Service number to correct this ******** ORDER # ***-0164067-5150619 Verfified with Amazon Das Cam Technical support that the dash cam is dead and under warranty on 5/24/24. Was given Request *************** for a replacement Ring Dash Cam to be sent since this was under the one year warranty. Never received the replacement Ring Dash Cam.I have been disconnected numerous times on Amazon Chat and the Amazon Escalation Team concerning these issues. I am extremely frustrated and need Amazon to make this right.
Business Response
Date: 08/09/2023
Hello *****,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the issue you had with the order and ring camera.

114-2476733-4273026 has already been refunded in full. You might have received the refund already.

Regarding the Ring camera issue, I've already reached out to the team and the Ring Executive Resolutions team has been attempting to reach you regarding your specific needs. For further assistance please respond to the email thread established with your designated specialist.

They will be happy to help you further.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
*****************************
Customer Answer
Date: 08/16/2023
Attached, please find the email from Amazon dated August 9th promising to refund my order. After not receiving the refund on my credit card as promised, I emailed Praveen from Amazon about the status of my promised refund, I am yet to receive a refund from Amazon. Please advise.
Sincerely,
*******************************

Customer Answer
Date: 08/17/2023
The $37.09 was for the unused portion of my ring cloud subscription, not the ring dash cam. I personally had the pro-rated rate of my cloud subscription refunded. Obviously, a defective ring dash cam can no longer use the cloud since it was defective. Amazon has still not refunded the money paid for the defective item and no replacement was ever sent by Amazon since it was still under warranty. Please issue the
Refund of $217.74. Please advise when the $217.74 will be refunded. I think Amazon has turned into a shady business when they have no intentions of replacing defective items that are still under warranty and use stalling tactic to refund purchases that are defective and have no replacements to send out, I am sick of going back and forth on this same issue. The fact that you think the Ring Dash cam cost $37.09 shows me that you have no idea what you are taking about. Did you really not know that the Ring Dash cam costed $217.74? And are you aware that Amazon was suppose to send me a replacement since the Ring Dash Cam I brought was defective? Can you do your research and refund me the $217.74 for the Ring Dash Cam.
Business Response
Date: 08/22/2023
Hello *********************** provides support for their products. If you need troubleshooting or other assistance, you can visit the Ring customer support pages at *********************************.

If you'd prefer to speak with customer service, Ring is happy to help you. Here's their contact information:

**************

We do not have an option to create replacement directly.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com
*****************************
Customer Answer
Date: 08/22/2023

Complaint: 20135024

I am rejecting this response because the representative from Amazon said she would refund the Ring Dash Cam cost of $217.74. Then she proceed to say the refund has been issued. The refund of $37.09 was for the unused portion of my ring cloud subscription, not the ring dash cam. As promised from as a representative of Amazon, I am still waiting for you to refund of $217.74. Your recent response referring to Ring services has nothing to do with the Ring Dash Cam product you promised to refund, My question to you now is: Do you have an intention to refund the $217.74? Your string of responses shows that you are stalling to make good on your promise.

Sincerely,

*******************************
Business Response
Date: 08/27/2023
Hello *****,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the Ring Cam.

As the return time expired, we are unable to take actions on the camera. You may want to check with Ring for any troubleshooting or warranty related information.

We look to see you soon.

Regards,
Praveen M
Amazon.com.
*****************************
Customer Answer
Date: 08/31/2023

Complaint: 20135024

I am rejecting this response because: you offered to refund the price I paid for the ring dash cam because it is under the one year warranty and the replacement order would take at least 8 months to give me a replacement under the warranty. And now that I ask for you to issue the refund, you forget that you even make that offer. This is not about it too late to issue a refund, It's about Amazon sold me a defective product determined by Amazon's own Dash Cam technical support. I was promised a replacement and sx months later, I am still waiting. Since Amazon has not honored their own warranty by sending me a replacement, isn't Amazon's only choice is to issue me a refund that you initially offered in writing?

Sincerely,

*******************************
Initial Complaint
Date:06/02/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On order 111-7348669-7787418, there are (2) Coppertone sunscreens. I contacted Amazon yesterday because these arrived damaged. They sent me an email to send in pictures. The email specified, write your order number down and take a picture ALL IN THE SAME PICTURE. I did that. I contacted Amazon today. Naturally, got transferred around to 6 different people, none who could understand nor help because they have no clue what they are doing. They also said they never got an email from me so i forwarded it. No accountability that they actually did receive it but the staff just can't read.After 2 hours, and 10 people, I finally spoke to a "manager". At this point, I am furious. They told me they needed more pictures. I asked for additional compensation ($20 gift card to be added to my account) for the pain that I dealt with with everyone today. First, the person said let me see what I can do. Then came back to talk about the pictures again and completely ignoring the topic. They said anything else I can do. I asked about the promo card and they said there was nothing he can do.I am so sick and disgusted of these lousy agents that cannot help ever. I spent 2 hours trying to get some information and got nothing and asked for a slight compensation. So painful.
Business Response
Date: 06/04/2023
Hello ******,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I have reviewed the information you have received in detail. While we regret the aggravation you expressed when you reached us, the information you received was correct. We are not able to issue a refund or credit on this issue.

While we realize issues with shipping and delivery can occur or you may not be completely satisfied with every item you purchase, the rate at which these incidences were reported to us on your account is considerable.

The images that you shared with us were not able to help verify the issue being reported; we will not be able to take any action on this issue.

I realize you're upset we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.

We appreciate your business and hope to have the opportunity to serve you again in the future.

Regards,
Raman R.
Amazon.com ****************
Customer Answer
Date: 06/06/2023

Complaint: 20134770

I am rejecting this response because: I am more upset with the amount of times I was transferred and disconnected. If an agent doesn't have an answer to a problem, it's easier for them to hang up rather than ask. And when I get transferred, communication isn't relayed and I have to waste even more time repeating the whole issue. Isn't there any accountability for your agents? Or is the customer immediate at fault as translated in your message?

Sincerely,

***********************
Initial Complaint
Date:06/02/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have contacted Amazon multiple times since the package was delivered. I spoke to a chat associate on Amazon which they have a record of and they provided me a prepaid label. Once I received the email I printed out the label and did a pilot pick up order they picked up the the item and it was delivered. However, the Amazon associate shouldnt have provided me a label I was supposed to contact the seller for a return label. The seller is located in ************. The item was shipped to an Amazon hub in *****. Ive been going back-and-forth with Amazon for over a month about this return Amazon refuses to give me my money back, even though I did everything on my end, I have emails tracking number from the label and several chats advising me that I would receive my refund which I still not have.I have the return tracking number and it states it has been returned
Business Response
Date: 06/05/2023
Hello,

A full refund for the claim amount was issued to the payment method used to place order 113-2475813-5125018.

-- Refund Date: June 4, 2023
-- Refund Amount: $1,023.59

Sincerely,
Customer Answer
Date: 06/05/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
Date:06/02/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I opened an Amazon Web Services account, which required a credit card to open. I never used the account, and it was immediately hacked. After the first fraudulent charges went through, I contacted AWS to reverse the charges and close the account. I never heard back, and opened several other cases requesting the same (there appears to be no way to contact anyone by phone). The fraudulent charges keep coming, so I've now had to close my credit card and dispute them with my credit card company, since no one at Amazon will get back to me.
Business Response
Date: 06/14/2023
Hello ******,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see the concerns you have shared with us with reference the *** account and the related charges. We are sorry to hear of the frustrating experience you had with your *** account but will not be able to share specifics.

The ************************* (AAM) team reached out to you via a Support Case on 05-Jun-2023 for a convenient time to call back. You can also respond with any questions via case ID ***********.

While closing an account mitigates some risk, but your account is still not secure. Also, if there are resources still present on the account, you might incur charges for them. You need to reactivate your account. After you take necessary actions to secure your account, we'll review any unauthorized charges. You can close your account again after this process.

I would refer you to the e mails that we sent you on 08-Jun and again 11-Jun, 2023. Please follow the instructions so the issue can be resolved.

I hope this helps.

Regards,
Raman R.
Amazon.com ****************
Initial Complaint
Date:06/02/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My child ordered a pride flag for a parade this weekend. Instead of the flag, they received anti-nausea medicine. The Amazon representative wanted me to return the medicine. I told her no. Somebody is play a very homophobic joke and she wants me to return a $3 bottle of medicine so she can refund the flag order. Finally, after an HOUR, she was able to get me the refund on the flag without returning the medicine. She told me that I would be getting an email letting me about the investigating about the "joke". Nothing.
Business Response
Date: 06/04/2023
Hello *****************************,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the Pride flag order.

I apologize for the inconvenience that you've experienced in this case.

I'll surely take this as a feedback from you and will forward it to the appropriate team for further review on it.

We'll ensure that this is not repeated.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
Arun

Amazon.com
***********************************
Initial Complaint
Date:06/02/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello BBB. I am an owner of the SIPOHFOIWS shop, seller on Amazon. My account was deactivated because of the violation which I have not committed. On 29th of March, I received a letter from Amazon that my ASIN: B0BM4ZMKML was removed due to the report of the rights owner.But my account health was clean, there was no Received Intellectual Property Complaints. So, I did not have opportunity to appeal the violation anyway.After I opened a case on 4th of April, the Seller Support Team answered me that there were no violations regarding this ASIN and it was all a big mistake. And I can ignore the letter, attaching the screenshot of the letter.However, on 8th of April I received a notification about my account deactivation.I submitted information that it was a mistake, but Amazon rejected it and I received no notification why.My account is recoverable and take into consideration the fact that account deactivation due to a counterfeit complaint that does not exist resulted in this error. Im very concerned about it, as I really want my account to be reinstated and I wish to resolve this issue as soon as possible. I have already phoned the Amazon support team, but they did not help me with my problem.Please help resolve my problem. Best regards.
Business Response
Date: 06/04/2023
Hello,
We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 6/4/2023.
Thanks,
Amazon.com Seller Performance
Customer Answer
Date: 06/28/2023

Complaint: 20134531

I am rejecting this response because:

I am a seller on Amazon. Amazon is confusing me. On the one hand, support convinces me that there are no violations on my account, and the letter was sent by mail by mistake, on the other hand, Amazon deactivates my account. ********************** also does not respond to my requests for clarification of the current situation. My account has been blocked. I did not understand the reason, since I did not have any violations. The notice stated a violation that I did not commit. The deactivation occurred due to a violation, information about which came to my mail on March 29. This came as a shock, considering my account had always maintained a spotless record and had never received any intellectual property complaints in the past. Unfortunately, I was denied the opportunity to appeal the alleged violation due to the lack of complaints against me in my Account Health. Determined to resolve the issue, I took immediate action and opened a case, thankfully, the Seller Support Team responded promptly and reassured me that there were no violations associated with the mentioned ASIN, acknowledging that it was a regrettable mistake on their part. They advised me to ignore the letter and even provided a screenshot of their response. Regrettably, my troubles persisted as I received another disheartening notification on April 8th, informing me that my account had been deactivated. Determined to rectify the situation, I swiftly gathered and submitted all the necessary information to Amazon, clearly explaining that the deactivation was an error. However, to my dismay, my appeal was summarily rejected without any accompanying explanation or justification, leaving me in a state of utter bewilderment and frustration. I really want Amazon to double-check my account and analyze the chronology of events. I also want specific explanations as to why this happened. I already contacted Amazon support by phone but they couldn't help me with my problem. I kindly request your help in resolving this matter
Business Response
Date: 06/29/2023
Hello,
Unfortunately, have not received sufficient information that we previously requested from the consumer to address our concerns with the account. For confidentiality reasons, we do not provide details about our investigation methods.
Thanks,
Amazon.com Seller Performance
Customer Answer
Date: 07/05/2023

Complaint: 20134531

I am rejecting this response because: I cannot agree with Amazon's response, as Amazon indicates that it emailed me on 06/04/2023 with a document request that I did not respond to. However, on 06/04/2023 I did NOT receive any requests from Amazon! In addition, I have provided all possible evidence of the error in this complaint to Amazon, namely, screenshots confirming the error and a detailed explanation (I am attaching again).

Sincerely,

********************
Business Response
Date: 07/13/2023
Hello,
We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 7/13/2023. Thanks,
Amazon.com Seller Performance

Customer Answer
Date: 07/18/2023

Complaint: 20134531

I am rejecting this response because: On Jul 13 I received an email
from the Amazon requesting the *** (I attach the screenshot), however it is clear that the Amazon support did not read my explanations, as in this case I note that my account was suspended by mistake due to a non-existent violation. Amazon ignores my explanation and invites me to submit the ***. But, there are no grounds for granting PAO.
I'm still sure the deactivation happened by mistake. I didn't break anything.
Therefore, I am attaching all the documents and explanation itself (pdf file
"Explanation") again and looking forward to reply.

Sincerely,

********************
Business Response
Date: 07/29/2023
Hello,
We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 7/29/2023.
Thanks,
Amazon.com Seller Performance
Customer Answer
Date: 08/04/2023

Complaint: 20134531

I am rejecting this response because: Based on the text of the message, Amazon requested additional documents on July 29th. However, nothing is requested in the Letter from Amazon dated this date!

Sincerely,

********************
Business Response
Date: 08/20/2023
Hello,

We have requested the necessary information from the customer via email. We sent this request to their registered email address on 08/20/2023.

Sincerely,
Amazon.com
Initial Complaint
Date:06/02/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon is using false claims to close accounts and then they are keeping all the money that friends and families have contributed to. When we call them to ask why or to try and appeal it they say there is nothing they can do to access our accounts. They wont respond to emails or refund us for what we spent or allow us to speak to someone higher up. They are still charging for prime benefits and orders that havent shipped. Many people have had this happen to them and its not fair. I used my account every day and spent over $60k in Amazon in just a couple years of having an account. For them to close my accounts and keep so much money is stealing
Business Response
Date: 06/24/2023
Hello,

Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.

We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.
As for pending refund, we have requested customer to write back to us with details of the concerned orders.
We notified the customer of this decision by email on 25 June, 2023.

Sincerely,

*****
Amazon.com
Initial Complaint
Date:06/02/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello,I am writing to complaint about termination of my Amazon KDP account, sudden and without any explanation. Also for treating me with no respect and decency.Kind regards ***************************
Business Response
Date: 06/04/2023
Hello Edita,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see the concern you have shared with reference your KDP account and tried locating it with the email/phone you shared. I am afraid, I could not locate the account in question.

Please share the email associated with your KDP account so we can see what can be done. While I would be happy to look into the issue and engage the correct team to review the matter, we might have limited options.

I look forward to hearing from you. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com ****************
Customer Answer
Date: 06/06/2023
Hello Raman,

Thanks for your reply.

Email associated with my KDP account is this email, *********************
All correspondence with Amazon was through this email.

Account Legal Name: ShePrint
Terminated 18.03.2023.

Kind regards,
***************************
Business Response
Date: 06/16/2023
Hello ***************************,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see the concern you have shared with reference your *** Account and have reached out to the correct internal team regarding the status. We regret any aggravation during communication in this regard, and have passed on your feedback.

As a result of your inquiry regarding this action, we reviewed this case and our decision thoroughly and have come to the same conclusion. We will not restore or reactivate the *** account.

Please note that due to sensitivity of the content and processes, we will be not be able to share more information over the BBB portal. Please refer the emails sent to you directly by the *** Team.

Regards,
Raman R.
Amazon.com ****************

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