Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,460 total complaints in the last 3 years.
21,524 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/02/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I made the clock the wrong selection by a mistake at 8 am on June 2 2023 it's came 139.00$ I wasn't intended to purchase the items I was looking for specific laptops but the next thing I know my card was charged with purchase I look on my transaction history on my bank account it was purchased I didn't want the item now I'm told it can't be refunded for this one mistake can you please work this out thanks ..
Business Response
Date: 06/06/2023
Hello *******,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

I've authorized a return pickup for "Gateway Newest Touchscreen **** HD..".

You have been sent an email confirming the same. *** will bring a label to return the item back. Once returned, you will receive a refund.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
*****************************
Initial Complaint
Date:06/02/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear Better business team, I hope you are all doing well, Dear team I have been a part of the world's biggest E-Commerce platform, and my account was deactivated due to violating Amazon's drop shipping policy. As a new seller, I made some irregularities and did not pay full intention. Therefore, my seller account ******** was deactivated on September 29, 2022. Amazon is known for its commitment and loyalty to its customer and sellers. I am very busy due to business activities that are why I am writing this appeal with great difficulty. I hope you won't let me get into any more trouble. Dear team my Amazon seller account was suspended and my all funds are blocked due to a violation. I have sent many appeals to Amazon but Amazon not responding and rejects my all appeals. I need your help with my account **************** I am the registered agent of the account my name is ************************ 2) I am the person that registered the account 3) I am the person who is operating the account 4) I have been operating the business from my home Amazon will conduct an independent investigation to evaluate our account. If ********************** finds that we have engaged in deceptive, fraudulent, or illegal activity; or have abused your systems or repeatedly violated your policies that protect your customers and selling partners, Amazon may withhold some or all funds in an account. I am already suffering great losses. I am very depressed about my payment, please transfer my funds into my bank account, my bank account details are available on my Amazon account at deposit ***************************** Registered account seller details Seller registered Address Name: ************************ Business Address: ***************************************** KG Ph: ************* Seller Email: ***************************** Merchant Token: A3MU83KUW8RFH0 Sincerely SHAPslap
Business Response
Date: 06/07/2023
Hello,

We have reviewed this seller's account and we require more information to complete our review.

We have requested the necessary information from the seller via email on 6/7/2023.
Thank you,
Amazon.com
Initial Complaint
Date:06/02/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I went to the ************* Unity on ****** which is a brand of shirts I like, on it came up Amazon at a highly discounted price. I ordered 6 shirt that should of totaled no more than $30 dollars since Im a Amazon prime member. I put it on my Amazon charge card. I even called Amazon to make sure if I didnt like I could return because they were coming from a third party. After ordering I found out they would come in 4 shipments and didnt realize the last shipment charge was *****. I never received 2 of the shirts and the 4 I did receive are cheap knockoffs of World Unity. They look like they came from a dollar store. Amazon has returned my money on the 2 shirts I didnt receive and the 1st I did but wont on the 3 that they charged ***** that were suppose to be no more than *****. They also didnt charge my Amazon card they switched it over to my Discover card without informing me of this which I wouldnt of allowed them to do. Thats why I called them originally to find if they backed these products!
Business Response
Date: 06/06/2023
Hello ******,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We were unable to charge your selected payment method for order # ***-8047740-3229851. To prevent any delays in processing and shipping your order, the charge was applied to the backup payment method we have on file for you.

To manage your backup payment methods, visit your Amazon Wallet (*************************************), click "Manage backup payment method settings" and update your preferences.

Turning this feature off prevents orders and subscriptions from using a backup payment method and may cause service and delivery interruptions if your selected payment method fails.

I've submitted an A-to-z Guarantee request on your behalf.

Processing should complete within one week of the date the request was submitted. If approved, your Guarantee reimbursement will be credited directly to the same payment method used for your purchase. You can see the most current status of your request at the following link:

*************************************************************************************

Information about A-to-z Guarantee requests, including processing times, can be found here:

***************************************************

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
*****************************
Initial Complaint
Date:06/02/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Sunday May 7, I placed an order for a Miele canister vacuum cleaner. - Tuesday May 9, I signed for the package.- Immediately opening the package, I discovered it was another customers return literally filled with random junk to create weight.- The following day I contact Amazon CS - CS advises me to take a photo of the box and junk with a 'note' on the box stating name etc. Absolutely creepy and bizarre. - I sent the photo immediately.- CS advised me to send the junk back, and I would be refunded. - Weeks pass and I contact customer service again. No refund.- CS then tells me to 'fill out an incident report' and I would be refunded. - I waste yet more of my time, fill out the report, and NOTHING. - Another CS representative now tells me, that the refund will be processed in 30 days. Infuriating. I am out $1200 and no vacuum to this date. No offer on a replacement or refund. Just BS by members of outsourced labor teams who could really care less-can't blame them honestly from the way they are treated by Amazon.I shouldn't have to spend more time on the phone with my credit card company to dispute this charge. At this stage, I am done with Amazon. I would only want my money back.
Business Response
Date: 06/22/2023
Hello ******,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

We've issued a full refund of $1264.34 on Wednesday, June 14, 2023. The refund should be seen within 5 business days from the date of refund. You might have already received an email confirming the same.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
*****************************
Initial Complaint
Date:06/02/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a bicycle from Amazon on May 14, 2023 in the amount of $639.74. Item number is 114-2891149-0759419.The electric bicycle arrived defective. The electric doesnt work. Contacted Amazon immediately for a refund. Spoke to 13 customer service representatives who cannot resolve my problem. They will not send a prepaid return label so I can get a refund. I was asked to troubleshoot and this did not work. I am a loyal customer and my time and patience is interfering with my work schedule. Thank you for your immediate attention to resolve this issue.******************* *********************
Business Response
Date: 06/07/2023
Hello,
Buyer has already been informed of the return address of the seller on 6th June 2023.
Thank you.
Amazon
Customer Answer
Date: 06/12/2023

Complaint: 20135821

I am rejecting this response because:

Sincerely,

******************* I am rejecting Amazon response due to I was sold a defective product which I paid to have shipped it is not fair that I have to pay to ship back Ive been asking for a prepaid shipping label not the sellers address
Business Response
Date: 06/15/2023
Hello,

We are writing regarding the A-to-z Guarantee claim on order 114-2891149-0759419.

Seller has provided return address to return the item for refund. Buyer may provide the receipts for the additional costs incurred in returning the product. Once provided, the amount will be refunded to the payment method used to place this order.

The A-to-z Guarantee claim has been temporarily withdrawn. If the return reaches the seller and buyer does not receive refund, claim will be reopened and buyer assisted further.

Sincerely,
Customer Answer
Date: 06/21/2023

Complaint: 20135821

I am rejecting this response because:

Sincerely,

******************* seller has been uncooperative up until now. *** already had to spend an additional 500 hundred dollars as this was a gift. Seller does not respond back to emails and doesnt have a phone number.. I received a defective product which should have been replaced or refunded I dont have another 200 to pay for shipping back and I do not trust this whole situation with the seller. All I want is a prepaid shipping label so that I can return item ASAP thank you
Initial Complaint
Date:06/02/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon delivers to my area, but there are no return options without purchasing a printer.
Business Response
Date: 06/06/2023
Hello *********,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the issues you have with the return of the items.

I would request you to please let me know if you have items to return so that I can give it a try and see what best can be done in this case.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
*****************************
Customer Answer
Date: 06/08/2023
I just emailed them back. It started with one order, but will continue until a *** Store is built and opened.
Business Response
Date: 06/20/2023
Hello *********,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I can certainly understand that you need a carrier which can help you return the item without printing the label.

I've forwarded the feedback to the concerned department so that it can reach the relevant stakeholders. However, when you have any issue with the order, please let us know so that we can help you accordingly.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
*****************************
Customer Answer
Date: 07/21/2023
As of now, the problem has not been resolved with Amazon.

Business Response
Date: 07/23/2023
Hello *********,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

*********, as mentioned, we do not have an option to create new options in your locality.

However, we do have an option to send you a physical label to your address. It depends on the order and subject to availability. If you have any issues in future and want to return the item, you can directly contact the customer service department so that they can help you with the same.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
*****************************
Initial Complaint
Date:06/02/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
AMAZON has been losing money for a while and are collecting prime "benefit" fees and not honouring the prime membership agreement. This is now the third time this has happened and everytime my prime benefits get cancelled right after an order is placed then when I call to complain, they say the **** shows the package in the local city where its to be delivered to and then a couple of days later the package ends up according to amazon at least across *****************.. so how are they seeing its in another state when the post office(the tracking number servicer) says its in the local town.. The last time this happened it cost amazon 50 dollars to replace (which i fought with them for over two weeks about) and for them to just do it again?? IF YOU HAVE A PRIME MEMBERSHIP, DISCONTINUE IT as im not the only one thats probably noticed this. I've had friends whove ordered from amazon through their "prime membership" also have the same thing happen to them.. When i ordered the package it said it was going to be delivered for free the next day then when the order was received it jumped from next day free shipping to automatically charging me for shipping, disabling my prime membership benefit and taking days for delivery. THIS IS FALSE ADVERTISING AND A DIRECT VIOLATION OF BUSINESS PRACTICE LAWS and if not rectified immedietely perhaps with another 50 dollar gift card of which I will continue to demand until this charade ends.. Bunch of scammers. and when you call their customer service line, they are from an indian callcenter of which we all know in ***************** is where they run all of the scam callcenters too! This is ridiculous and with my substantial stock ownership in AMAZON if i sold my shares, it would drop the price of the stock down considerably.. Perhaps only then will they learn when I take their money from them even more! Stock prices used to be a couple thousand now are less than 130 a share.. The biz is definately losing a lot of money. NOT OUR FAULT!!!
Business Response
Date: 06/05/2023
Hello,

I'm Pratap from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding Prime shipping benefits.

Were sorry for any misunderstanding.

In general, most items eligible for free shipping are also eligible for Amazon Prime shipping benefits, but only if the item and the shipping address match the eligibility requirements specified in the Amazon Prime Terms & Conditions (*********************************************************). If an item isn't readily available, shipping selections may reduce shipping transit time, but won't impact how long it takes us to obtain the item or prepare it for shipment.

Products eligible for Amazon Prime will be designated with the blue Prime logo in your search results, on the product page, in the order pipeline, and at check-out. Our delivery estimates are based on item availability, the quantity ordered, and selected delivery speed. The most up-to-date delivery date for an item will be displayed during checkout.

Some Amazon.com products are excluded; for example, oversize or heavy items, items regulated as hazardous materials, and other items with special shipping characteristics. Some products sold and shipped by sellers also do not qualify for Prime shipping.

Amazon Prime shipping benefits apply to eligible items shipped to addresses in *****************, APO/FPO addresses with **** ZIP codes, and ***********.

More information about Amazon Prime is available on our Help pages:

***************************************************************************

While I tried researching the issue, I was not able to locate any information on this issue. We need more information on the emails and communication shared so we can engage the correct team on this issue. Please share the order number pertaining to the issue for research.

We look forward to hearing from you soon.

Please feel free to contact us directly by replying to ***********************************************.

Regards,
Pratap
Initial Complaint
Date:06/02/2023
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The following email was sent to *******************, ******************************** and cs-****************************** (customer service): (Please note that the seller has sent a series of emails promising the gift card that has never materialized.)From: *********** <********************>Sent: Wednesday, May 31, 2023 10:15 AM To: ***************************** <*****************************>Subject: Fwd: ??:??:112-1445098-1447420n Reepos offered a $40 gift card for a 5 star review. Given that, in these times, money is scarce and that the product was as described, I fell into the trap. I followed the directions for getting the gift card, and the responses are below. Please review the attached. Thank you. GZR (*********************)From: ??? <******************>Sent: Wednesday, May 31, 2023 1:06 AM To: *********** <********************>Subject: ??:??:112-1445098-1447420 Hello My Dear Friend Thanks for your Highly appreciation of our product.Very Sorry, Our gift card was run out, Can you please wait for few days?Thank you for your great patience again. Hope you can enjoy our products and keep on supporting us. Best regards,***** ------------------------------------------------------------------???:*********** <********************>????:2023?5?31?(???) 12:52 ???:??? <******************>? ?:Re: ??:112-1445098-1447420 From: *********** <********************>Sent: Tuesday, May 30, 2023 11:38:26 PM To: ??? <******************>Subject: Re: ??:112-1445098-1447420 Hello Dear,I suggest that you credit the $40 Amazon gift certificate. If not, legal action will be taken and Amazon notified. From: ??? <******************>Sent: Tuesday, May 30, 2023 9:30:39 PM To: *********** <********************>Subject: ??:112-1445098-1447420 Hello Dear ,Thank you for reaching out to our customer service.It is very pleasant to receive your positive comment.If you have any other questions, please contact us without any hesitation for the support!Best regards,*****
Business Response
Date: 06/07/2023
Hello,

Thank you for letting us know that this Customer Reviews issue *** violate our policies.

We have investigated the situation, and have taken the appropriate action. For privacy reasons, we cannot share the results of our investigation with the reporting party.

Amazon Review Moderation team
Customer Answer
Date: 06/07/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************
Initial Complaint
Date:06/02/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My amazon account was wrongfully locked on approx. 5/23/23. I have emailed company numerous times to no avail. I use this account to purchase most of my household items. I have spent thousands of dollars with this company and now I am completely unable to access my account without explanation. I purchase items for myself, family, friends. I received one email on 5/25/23 stating my account was under review and I will be contacted in ***** hours. It is now 6/2/23. Nothing is resolved even after additional emails and account is still locked. This has happened to numerous people I know and it is ridiculous. I also have amazon registry funds that I cannot access. How is this legal? I did nothing wrong. Please help me resolve this.
Business Response
Date: 06/13/2023
Hello,
Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
We removed this customers access to their buyer account on our site. We have denied the customers request for a refund. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.
We notified the customer of this decision by email on 06/05/2023.
Sincerely,
***
Amazon.com
Initial Complaint
Date:06/02/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On April 16, 2023 I ordered a portable washer from Amazon.com. It arrived damaged and several dents in it. I took pictures and called Amazon to find a solution. They said the only solution was to return it for a refund. I asked for them to send a label to return. *** made attempts to pick it up which all failed. I called back Amazon and they said they would schedule a pickup with their own service. I spoke to a supervisor named **** on May 2 at 2:59pm. He informed me once it was picked up I could call back and request a refund at that time seeing as how it was going to be picked up by Amazon and not a third party. Pickup was scheduled for May 11. I thanked him and said I will call back after it was picked up. 2 people did come on that day and picked it up. They gave me a confirmation ticket with the # CRXLO1493128. I called Amazon later that day and informed them the item was picked up and gave them the ticket number. I said supervisor **** told me to call when picked up and ask them to issue my refund. Since that date I have called on several occasions requesting refund. Have been spoken to very rudely by their workers. When I requested to speak to a supervisor I was denied by one of the workers they told me no I cannot. They are telling me still to this day, June 2, that the item is still in transit and I have to wait until July 10 for the next step. Totally unacceptable. I believe they have the item and are just making me wait because I asked to speak to a supervisor about an employee that was being rude and denying me access requests to talk to a supervisor to get this resolved and issue my refund. They shouldve issued my refund after May 11 pickup. I do not have this item anymore. And it was picked up by AMAZON. They are giving me the runaround. And telling me to wait until after July 10. Ive never heard of such a thing. I am requesting assistance in this matter so I can promptly receive my refund. It is totally unacceptable to deny me a refund at this time.
Business Response
Date: 06/05/2023
Hello,

I'm Pratap from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Im sorry to hear of the issue you have shared with us regarding the refund for the returned item.

I'd love to help, however, I wasn't able to find the account using the e-mail address on your message.

If you know the e-mail address your account is under, write from that e-mail address and also please include the order number, so that I will take necessary actions.

We look forward to hearing from you!

Please feel free to contact us directly by replying to ***********************************************.

Regards,
Pratap
Customer Answer
Date: 06/21/2023
****************** is associated with Amazon account. This email account has been deleted due to hacking. New email address is ******************.
*Transcribed by BBB staff*
Business Response
Date: 06/26/2023
Hello *****,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the refund for the returned item COMFEE' 1.6 Cu.ft Portable Washing Machine, 11lbs Capacity Fully Automatic Compact Washer with Wheels.

I apologize for the inconvenience that you have experienced in this case.

We've issued a refund of $304.12 to your original payment method on Monday, June 26, 2023. In most cases, once a refund has been submitted, the issuing bank will post it to the concerned account within **** business days. This time frame may vary from one financial institution to another.

Thank you for your patience and understanding.

Regards,
Pratap
Customer Answer
Date: 06/28/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************

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