Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,539 total complaints in the last 3 years.
21,484 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/09/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ordered a Gaming Laptop on Amazon.com on October 15, 2022. The total cost was CAD ******** (USD ******** ). Laptop was delivered on October 23, 2022, however since the package was damaged, I did not want to risk it and returned the item. The package was picked by *** on October 26, 2022, and the shipping label was provided by Amazon.com.After a few weeks, I did not receive any refunds from Amazon, so I emailed their customer support, and I was told that the package never reached their warehouse. I waited a few more days, and contacted them again, but same answer. I then reached out to *** to file an inquiry, but was unable to do so, since the shipping label was created by Amazon. I contacted Amazon again, and their customer service told me that ********************** does not file inquiries to *** and I would just have to wait until the package reach their warehouse. Since it was an expensive item, I had until January 31, 2023 to return and I did not mind waiting. After January, still no sign of the package. When I contacted Amazon support, they said they cannot do anything and will not be refunding me. I reached out to my bank, but it was too late to file for a chargeback. I also connected with multiple account specialists over the phone, but no-one was able to help. About 10days ago I emailed ****************************** about the issue but never got a response back.
Business Response
Date: 06/19/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Upon reviewing the complaint details, I see that you are referring to the order #***-0813123-2330619 regarding the refund for the items you returned.

Based on the order details, I see that the concern team already informed you regarding the resolution to contact the carrier as the items are not received at fulfillment center.

The refunds will be issued automatically once the items are processed as returned. In this case as the items are not received we don't have option to issue refund. Please contact carrier to check with them.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
***********************************
Customer Answer
Date: 06/20/2023

Complaint: 20164264

I am rejecting this response because, the response I received is the same "copy-pasted" reply I receive every time I ask for an update, or a way to resolve this issue.m
The agent from Amazon told me to contact the carrier to resolve the issue. I specifically mentioned in the first message that I contacted *** to file an inquiry, but was unable to do so because the return label was created by Amazon. The *** Customer Representative told me that them to start an inquiry, Amazon would have to file the case. I have reached out to Amazon multiple times, but the answer i get back is the same "Amazon does not contact carrier, please contact carrier directly".
I have attached a screenshot of the email from ***.

Sincerely,
Ansaar Toofanee
Business Response
Date: 06/22/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

As mentioned earlier by the investigation team, the refund for the item will be issued once the item is returned to fulfillment center.

Here in this case as the item is not processed as returned the refund cannot be issued. As you mentioned that you returned the item, request you to contact the carrier.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
*****************************
Customer Answer
Date: 06/27/2023

Complaint: 20164264
Thank you for copy-pasted reply, but I am rejecting this response because as mentioned previously, I have contacted the shipping company ***** to file a lost package inquiry, given it has been months since I returned the product.
Attached in my previous message was a screenshot of the email from *** mentioning that the tracking ID was created by Amazon, and Amazon should be the one filing the lost package report, so *** can investigate where the shipment is. I don't know if you missed the attachment, but I have tried everything on my side to locate the package, and Amazon is not being helpful at all.
Every time I reach out, I get the same copy-pasted message, even through here. If this goes on, I'll be reaching out to ***************************.
Best,
Ansaar
Business Response
Date: 06/29/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand that you want to get the refund for the item you returned. But as mentioned earlier, the refund for the item will be issued once the item is returned to fulfillment center.

As the item is not processed as returned the refund cannot be issued. As you mentioned that you returned the item, request you to contact the carrier as that is the only option.

As the item is lost by the carrier and you have the return receipt you need to file the claim with *** as we don't have option to do it.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
*****************************
Initial Complaint
Date:06/09/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 5/22/2023, I ordered a "NEW SteelSeries Arctis Nova Pro Wireless Multi-System Gaming Headset - Premium Hi-Fi Drivers - Active Noise ************** ************** System - Stealth Retractable Mic - PC, PS5/PS4, **************** The delivery arrived the following day 5/23/2023, but was the wrong item entirely. I initiated the return/refund and send the item back the same day. The tracking for that return package is 1Z67561Y9015904990 and is marked as received by the Amazon's return dock.Over the past couple weeks, I've contacted Amazon Support several times with very differing updates regarding my refund process. One associate named ******** gave me the information that it could take up to 2 weeks for processing from date of delivery. This associate checked my return tracking and saw that it was received by the dock and that my refund would be reflected within 3 to 5 business days. Another associate named ********** confirmed this and gave me a definitive date of 6/06/2023 that I would see my refund on or before. After 3 to 5 business days from contacting about the matter, I still had no refund in my account.Fast forward a while more, I go into Amazon to check my refund status and the refund claim was simply not there anymore. I created another refund claim but, lo and behold, I do not have any product in my possession since I sent it back already but they provided me another label for a product I don't have. Beyond that, I contact them once more and they appeared unaware of my first refund claim and after an hour or so of talking with two different support associates, they finally realized I already had sent it back. Regardless of this, they still couldn't do anything and even quoted me an even lengthier window of time to wait.Being both out of $346.89 and with no product for over two weeks is ridiculous given how I've had nothing but seamless returns in the past with Amazon, I want my refund.
Business Response
Date: 06/19/2023
Hello *******************************,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and understand your concern regarding the return refund for the Order ID: *******************.

I apologize for the inconvenience that you've experienced in this case.

I would like to inform you that the refund for the returned product will be processed automatically and unfortunately, we'll not be able to take any action on it from our end.

I request you to wait for the refund.

If there was any alternative, we would have surely helped.

Please feel free to contact us directly by replying to bbbamazon.com if we can be of further assistance.

Regards,
Arun

Amazon.com
*****************************
Initial Complaint
Date:06/08/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Made a purchase they did not work so I returned them. Then when they got the return they have yet to refund me for all of them. They said to contact the shipping company for more information. I was also hung up on by a very rude and impolite agent named ******* who should be retrained or fired if hes going to treat customers like that.
Business Response
Date: 06/19/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Upon reviewing the complaint details, I see that you are referring to the order #***-1331885-7149011 regarding the refund for the items you returned.

Based on the order details, I see that the refund of $84.25 is processed on Thursday, June 8, 2023 & Saturday, June 10, 2023 with the amount of $50.55, $16.85 & $16.85.

You'll see the refund on your card statement in the next 3-5 business days.

You'll also be able to see the refund request here:

***********************************************************************************

Please feel free to contact ** directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
***********************************
Customer Answer
Date: 06/19/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************
Initial Complaint
Date:06/08/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I returned 4 items to amazon and have received a refund for only one of them. I returned these items all together and on the same date, December 20th, 2022. I have yet to receive a refund totaling at $163.67. I have tried contacting amazon multiple times over the course of 6 months and have had no help from anyone. Customer representatives have told me that the item was received at their warehouse yet has not been processed and that I must wait for the items to be processed in order to get my refund. I would like my refund and compensation for the lengthy time that it took to receive my refund.
Business Response
Date: 06/19/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Upon reviewing the complaint details, I see that you are referring to the order #***-1333615-7773847 regarding the refund for the items you returned.

Based on the order details, I see that the concern team already informed you regarding the resolution to contact the carrier as the items are not received at fulfillment center.

The refunds will be issued automatically once the items are processed as returned. In this case as the items are not received we don't have option to issue refund. Please contact carrier to check with them.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
***********************************
Initial Complaint
Date:06/08/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
July 12, 2022 $319.99 Order number 113-6124060-0581803 Ive purchased a defective item used ut only for 2 months and when trying to restart it back in the summer it doesnt work. *** returned the item to the seller and I've not got a replacement or refund. The seller have insulted me through the message board and amazon customer service reps are not able to help at all, evethough i called customer servicr over 20 times and spoke with 4 different supervisors. Now ive returned the item to the seller and i have not gotten any solution. Ive been ripped of $320 on Amazon. *** attached the return reciept and amazon refunded me for the return shipping label.
Business Response
Date: 06/19/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Upon reviewing the complaint details, I see that you are referring to the order # ***-6124060-0581803 regarding the refund for the order.

Based on order details, the refund of $339.19 is processed on Thursday, June 15, 2023 at 8:10 AM (PDT).

The refund confirmation email was sent to you on the same day. I request you to check for the email and the bank statement.

Please feel free to contact ** directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
***********************************
Customer Answer
Date: 06/20/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
Date:06/08/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon issue.I skipped an autoship for the month of June and Amazon still shipped it to **** ****** 6 hours on chats and phone calls on Tuesday 6/6/2023.I was told by multiple representatives to wait for the package to arrive since it already shipped. I sent screen shots showing that I skipped the item this month.Amazon agreed with **** was then promised they would document everything. Then i would need to chat in and within 2-3 minutes I would have a refund.6/8/2023 the package was delivered.3.5 hours later on chat and phone calls, I still do not have my refund Amazon shipped me an item I never ordered (because it was skipped)Amazon refuses to refund the cost as promised.Invoice is below.Final Details for Order #***-6227052-8397011 Print this page for your records.Subscribe and Save Order Placed: May 8, 2023 Amazon.com order number: ***-6227052-8397011 Order Total: $0.00 This order contains **************** items.Shipped on June 6, 2023 Items OrderedPrice 1 of: Gatorade Thirst Quencher Powder, G2 Fruit Punch, **** Ounce, pack of 3 Sold by: Amazon.com Services LLC Condition: New $32.19 Shipping Address:********************* *************************************************************************************** Shipping Speed:Standard Shipping Payment information Item(s) Subtotal:$32.19 ************************* Your Coupon Savings:-$4.83 ****************:-$4.83 Courtesy Credit:-$7.53 Courtesy Credit:-$15.00 -----Total before tax:$0.00 Estimated tax to be collected:$0.00 -----Grand Total:$0.00 Payment Method:Gift Card Billing address ********************* ***************************************************************************************
Business Response
Date: 06/19/2023
Hello *********************,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the Order ID: *******************.

I apologize for the inconvenience that you've experienced in this case.

Upon checking, I see that you've used only the promotional credit/Courtesy Credit on the order which is for one time use only.

Unfortunately, we'll not be able to take any action on it from our end.

Also, I see that the order was already delivered at the provided address.

If there was any alternative, we would have surely helped.

Please feel free to contact us directly by replying to bbbamazon.com if we can be of further assistance.

Regards,
Arun

Amazon.com
*****************************
Customer Answer
Date: 06/22/2023
Got this response from Amazon on my issue. Just a bunch of garbage. They shipped me a product I cancelled, yet take no responsibility and I lost my promo gift cards.
xxxxxxxxxx Hello *********************, I'm **** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message. I've reviewed the complaint and understand your concern regarding the Order ID: *******************. I apologize for the inconvenience that you've experienced in this case. Upon checking, I see that you've used only the promotional credit/Courtesy Credit on the order which is for one time use only. Unfortunately, we'll not be able to take any action on it from our end. Also, I see that the order was already delivered at the provided address. If there was any alternative, we would have surely helped. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance. ========================== Information received date: 6/8/2023 ========================== Case Description: Amazon issue. I skipped an autoship for the month of June and Amazon still shipped it to me. I waster 6 hours on chats and phone calls on Tuesday 6/6/2023. I was told by multiple representatives to wait for the package to arrive since it already shipped. I sent screen shots showing that I skipped the item this month. Amazon agreed with me. I was then promised they would document everything. Then i would need to chat in and within 2-3 minutes I would have a refund. 6/8/2023 the package was delivered. 3.5 hours later on chat and phone calls, I still do not have my refund Amazon shipped me an item I never ordered (because it was skipped) Amazon refuses to refund the cost as promised. Invoice is below. Final Details for Order #***-6227052-8397011 Print this page for your records. Subscribe and Save Order Placed: May 8, 2023 Amazon.com order number: ***-6227052-8397011 Order Total: $0.00 This order contains Subscribe & Save items. Shipped on June 6, 2023 Items Ordered Price 1 of: Gatorade Thirst Quencher Powder, G2 Fruit Punch, **** Ounce, pack of 3 Sold by: Amazon.com Services LLC Condition: New $32.19 Shipping Address: ********************* **************************************************************************************** ************************ Shipping Payment information Item(s) Subtotal: $32.19 Shipping & Handling: $0.00 ******************** -$4.83 Subscribe & Save: -$4.83 Courtesy Credit: -$7.53 Courtesy Credit: -$15.00 ----- Total before tax: $0.00 Estimated tax to be collected: $0.00 ----- Grand Total: $0.00 Payment Method: Gift Card Billing address ********************* **************************************************************************************** Desired Settlement: Billing Adjustment ==================================================== Regards, Arun Amazon.com ***********************************
Sent from ********************* (************************)
Initial Complaint
Date:06/08/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On June 6, 2023 I purchased the second item with a supervisor **** on the line who promised it would be delivered no later than June 8, because the first order was never delivered. Today June 8 I received an email from Amazon saying it will not be delivered until the 14th. This is the second time Im trying to purchase this item 2 different sellers and there seems to be an issue with Amazon. I have over $700 on a gift card in my account with **********************. I did not give Amazon permission to go into my bank account and take out $513.59. I gave no one permission to do this. They shouldve taken this out of the gift card as it stated when I place the order. I have tried multiple times to cancel this order and get a refund. Amazon is sending me to the seller and the seller is sending me to Amazon. This item is sold and delivered through Amazon. They are responsible.Order number 113-1771051-9766616.Please keep in mind this is the second order that Im having this issue with Amazon, same item different seller. Amazon nor the seller did not have my permission to go into my bank account when there was over $700 on a gift card in my Amazon account. I would like a refund.
Business Response
Date: 06/20/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Upon reviewing the complaint details, I see that you are referring to the refund for the order #***-1771051-9766616.

I'm sorry for the inconvenience caused due to the delay in order getting delivered. Based on order details, the refund of $513.59 is processed on Friday, June 9, 2023 to your original payment method.

As the order is placed using you card, the refund will directly issued to the same payment method.

You'll also be able to see the refund request here:

***********************************************************************************

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
***********************************
Customer Answer
Date: 06/20/2023

Complaint: 20163975

I am rejecting this response because:

Sincerely,

*******************

This was the worst experience and the most embarrassing. I'm glad you sent proof of my refund. Did you explain how many times I had to call or how many time I was hung up on when I asked for a supervisor or did you explain I, NOT AMAZON but I myself had to go back and forth with both Amazon and the customer. You went into my bank account without permission. If you're going to sell item FROM a 3rd party then you are responsible. To have be go back and forth was inexcusable. You might want to consider reviewing the recorded calls from this order. All calls and emails. Also you are charging me for a service that does not work. Prime. there is no 2 day ship with this service, this is false advertising and once again inexcusable.
Do better Amazon.
Initial Complaint
Date:06/08/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon committed illegal fraud and did an unauthorized Prime member charge to a Discover card that was inactive on their site, We did not agree to order Prime and that card was about to be turned off due to Discover fraud, and it had a zero balance, UNTIL amazon put the fraud charge on it! This gave the crooks at Discover the opportunity to be ma**cious, as they closed to card then went to the credit bureau and reported us, closing the card with a balance on it! The credit bureau used this to knock down our 800 credit score that we spend 20 years to get to 800 down to low 700!!! This is a huge damage! Then Amazon has played "dumb" all day on the phone along with lying to us, hanging up on us and being incompetent as we tried to fix this causing a 5 hour loss of work damages ruining a business day, ** and we still have not go them to agree and asking now for them to contact Discover and fix the mess they caused. Also on the many hours on the phone it was discovered that Amazon in the last ten years, has not really had an official authorization to charge for prime, there were a some free trial offers but that is it (we do not even know how to officially sign up for Prime) so they used those to keep charging and there were many unauthorized prime charges over to the last 10 years, many or which were protested causing loss work damages and Amazon should have to refund for all unauthorized Prime charges and that way to learn a ****** to quit this fraud and be honest! They can find these fraud charges by looking on the ******************* account, and if they can not find an authorization for any Prime charge (and there were none as we do not even know how to do that) they should be required to refund each Prime tenure that does not have an authorization and then credit a gift card for the total.
Business Response
Date: 06/20/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Upon reviewing the complaint details, I see that you are referring to the prime charges on the account associated to the email address you provided.

Based on the account details, the charges for prime is already refunded and prime subscription is cancelled.

I request you to contact your bank to check for the refund status.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
***********************************
Initial Complaint
Date:06/08/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Utopia Bedding Comforter Duvet Insert - Quilted Comforter with Corner Tabs - Box Stitched Down Alternative Comforter ****** Sage ************ # ***-4055423-4369001 Dear Amazon.I purchased the item above and I'm very happy at all with the quality of the item,, It's very thin not like the picture shown on the site . it came vacuumed sealed and will not fit in the box...UPS store stated I will need to buy a box which is @20.00 to package and box... I'm on a fixed income and can't afford it.. If amazon sends me a shipping box I will gladly return it..Thank you
Business Response
Date: 06/20/2023
Hello *******,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order return.

I've issued a full refund for the order.

You will see the refund in 5 business days.

Total Refunds: $33.04

You can keep, donate or dispose the item whichever is convenient for you.

I hope this helps! We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
*****************************
Customer Answer
Date: 06/21/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:06/08/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon refused to ship then refused to cancel order 113-9931513-2177823. Amazon stole my $2.11 gift card AND my $6.43 charge to debit card. All workers refuse to correct. Total $8.54
Business Response
Date: 06/20/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Upon reviewing the complaint details, I see that you are referring to the refund for the order #***-9931513-2177823.

Based on the order details, the refund of $8.54 ( $2.11 to gift card balance and $6.43 to original payment method)is processed on Thursday, June 8, 2023 .

You'll also be able to see the refund request here:

***********************************************************************************

Please feel free to contact ** directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
***********************************

Customer Answer
Date: 06/20/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

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