Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,539 total complaints in the last 3 years.
21,483 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/09/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a pair of Atom hearing devices from Amazon, returned item told money would go back in checking account. They put my money on a gift card. Seems to me like they are taking advantage of me and I don't appreciate it.
Business Response
Date: 06/21/2023
Hello ******,

I'm ******** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB.

I understand your concern regarding the refund for the order ending with 7867 to be sent to your checking account.

Upon reviewing, I do see that the refund of $33.06 has been issued to your account in the form of gift card on 6/12/2021. However, this gift card amount was used on a different order ending with 5468 which was for camping cot.

Hence we do not have option to issue the refund for this item at this stage.

That is the last refund that I see in this account. If you are referring to any other order please do write us back with the order number.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

Sai babu
Amazon.com
***********************************
Initial Complaint
Date:06/09/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have contacted the company that sold me this item, But they won't do anything to fix my issue it's a cover for a tablet I bought but when I put the cover on then turn it on it power it up but I use this on my knees when I fold the cover back onto itself the tablet shuts off so the cover is useless to me & have gotten nowhere with them about this issue. So I'm stuck with an item that is useless.
Business Response
Date: 06/20/2023
Hello ******,

I'm ****** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB.

I am sorry for the inconvenience caused with the item purchased in order ends with 2651.

In this case to help you with this, I have created a return for the item.

We have sent you an Email with return label on June 20, 2023 at 10:41 AM (PDT).

Please be informed that refund will be issued after the item is received and processed at our return center.

We won't be able to refund without receiving the item.

Thank you for your understanding.
Regards,

******
Amazon.com
*****************************
Customer Answer
Date: 06/21/2023

Complaint: 20166287

I am rejecting this response because: I need a cover that works with the tablet I bought the one I received when I open the top & fold it back the tablet shuts off, Amazon told me they in fact have covers that will work but WILL NOT TELL ME WITCH ONE WILL WORK.

Sincerely,

***************************
Business Response
Date: 06/23/2023
Hello ******,

In continuation to our correspondence regarding the case for your tablet, I would request you to contact us by live medium like chat or phone. So that our digital team can guide you in searching a case which fits your tablet.

To contact us, here's a link to our Contact Us page:

***********************************************************************

Please be informed we cannot recommend any cases, we can only guide you to search the product on our website.

We appreciate your business and hope to have the opportunity to serve you again in the future.
Regards,

******
Amazon.com

*****************************

Customer Answer
Date: 06/28/2023

Complaint: 20166287

I am rejecting this response because:
This is a retail business but for some reason they refuse to give any advise on the item I bough. They will not give any advise on what will work with the tablet I bought from them. I'm at the point now I want to return the tablet & cover & will buy a tablet that the store will assist me with the whole purchase. Not just tell me to look up what may or may not work.

Sincerely,

***************************
Initial Complaint
Date:06/09/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My KDP account named ******** Publishing, owned by me, *************************************, was mistakenly deactivated by Amazon due to the system linking it to other KDP accounts. My team and I conducted a thorough investigation and discovered that the Virtual Assistant (*************************), who provided me with the services, also served the owners of other KDP accounts. Unfortunately, due to privacy policy considerations, the Virtual Assistant (*************************) refused to provide the contact information of the owners of other KDP accounts. Therefore, I cannot and is not obligated to assist them in reactivating because I have never had any business with other Amazon KDP sellers. I found that the Virtual Assistant (*************************) logged into my KDP account and other KDP accounts of other clients from the same IP address and PC. As a result, Amazon's system mistakenly concluded that I owned other KDP accounts violating Clause 4.2 of the Amazon KDP Terms and Conditions. However, this is an erroneous statement. To support my claims, I have attached the following supporting documentation: 1. Virtual Assistant Services Agreement; 2. Notice of Termination; 3. Affidavit. Please also review the Plan of Action to get more information regarding the erroneous deactivation of my account and steps I implemented. So, I request the reactivation of my KDP account, as its deactivation was in error.
Business Response
Date: 06/21/2023
This has already been handled in previous complaint IDs - 20001648,20143303,19978484

On November 13th 2022, we terminated the account of ******************** for operating multiple accounts, which is a violation of Kindle Direct Publishing's Terms & Conditions. While ******************** claims that this other account was for his former business partner, they were still operating multiple accounts. ******************** appealed the termination, but we upheld the decision to terminate his account based on the relationship between these accounts, which we base on multiple criteria, and on November 17th 2022 we advised ******************** that this decision was final and we would not offer any further insight into this matter. The same has been confirmed in previous BBB cases: ******** & 19862412
Initial Complaint
Date:06/09/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello dear BBB team, I am contacting you to help me with this problem that is affecting me. Below you will find a document in which I gathered the necessary evidence to put in context everything that is happening.
Business Response
Date: 06/22/2023
Hello,

We have received the seller's appeal and it is still under review.

We will send an email to the seller's registered email address when we have a resolution.

Reagrds,
Amazon
Initial Complaint
Date:06/09/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon customer service is not getting back to us on issues. 3x now they've given excuses stating their systems are down. We were charged for duplicate orders on Two items which we only received one. Order ***************** and order 11161978727763438.We also placed an order for **** football shoes only to find out they were fakes. In addition they never arrived and we were promised a credit that never showed up order ***************** Last issue was we tried to return a batting cage that was labeled heavy duty for baseball and softball only to put it up and find out it is really designed for wiffle ***** and foam *****. States this in the instructions. They were advertising this incorrectly and kept making us deal with the 3rd party directly. order *****************
Business Response
Date: 06/20/2023
Hello *****,

I'm sorry for the inconvenience caused with the multiple order numbers mentioned in your compliant.

I've reviewed the details of the orders and see the below findings:
1) Order No: 111-7982326-2708261 : I see that the order was completely refunded on May 17, 2023 to your original payment method.

You can view the status of your refund in Your Account here:
***********************************************************************************

2) Order No: 114-6145414-3043450 : As the item isn't as expected and the seller doesn't help you with the issue, I've submitted a return request with the seller on the order.

Once the seller approves this return, an e-mail will be sent to you with instructions and either the seller's return address or a return mailing label. You can check the status of this request via the "Manage Your Returns" button.

**********************************

Further, with regards to the orders 113-2075995-4891455 and 111-6197872-7763438, I see that these orders aren't duplicate to each other as they are placed in January and March respectively.

In this case, I request you to please write back if you are referring these to any other orders placed from your account along with the issue faced with the orders so that we can further review the request.

Thank you for your understanding. Have a great rest of the day!
Regards,

****** K
Amazon.com
*****************************
Customer Answer
Date: 01/25/2024
Nothing was done with previously entered complaint ********. None of the credits they stated came. order 114-6145414-3043450 has received no credit. The seller doesn't return calls and the contact is limited and they try to circle around amazon. Meanwhile amazon takes no responsibility for an item purchased on their website. Also order 113-2075995 / 111-2451813-4105034 are duplicate orders that they pretended were not Order 111-6197872-7763438 / 1141-9906600-6672203 were clearly duplicates that didn't get refunded. Basically none of the items in previous complaint ******** were addressed and contacting amazon is like pulling teeth.
Business Response
Date: 01/31/2024
Hello *****,

Thank you for your response!

In continuation to our correspondence, I've reviewed the details of the orders again and below are the findings:

With regards to Order# ***-6145414-3043450 :

I see that the order was successfully refunded on January 29, ****. In most cases, once a refund has been submitted, the issuing bank will post it to your account within 3-5 business days. You can view details of the completed refund on your Amazon.com account:

**********************************************************************************

With regards to the Orders# ***-9906600-6672203 and #***-6197872-7763438, I see that these orders were placed for the item ************************* 15" LCD *********************** with Stylus Pen' using the "BuyNow" / "1-Click ordering" option ordering method.

This option allows you to place orders to the pre-defined address and payment method with just a single click.

If 1-Click ordering is activated on your computer, you'll see "Buy now with 1-Click" buttons on the product detail page of items on our website. To purchase the item, click "Buy now with 1-Click" instead of adding the item to your Shopping Cart. That's it--your order is submitted!

You'll have 30 minutes after the order to make any changes you'd like to make. Go to Your Account ***********************/your-account) to change shipping or payment details. If you're shipping within the U.S. and want to use free shipping for your 1-Click orders, you'll have to change the shipping option to free shipping after you order.

For complete instructions on using 1-Click shopping, visit our Help pages here:

*****************************************

With regards to the orders #***-2075995-489**** and #***-2451813-410****, I see that the order ending in *********************************************************** **** was placed using the Buy Now ordering method.

As the return window on the orders has been expired in February and April 2023, we won't be able to accept the return of the items to refund.

I hope this information helps. Have a great rest of the day!

Best regards,
****** K
Amazon.com
Initial Complaint
Date:06/09/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Something fishy is going on in ******* and I'm not talking about *****************! This morning I awoke to find a purchase alert on my Discover card. I don't use this card, so I logged in and found a pending transaction initiated on 6/8/23 in the amount of $16.29 from Amazon Prime. I immediately froze my card and called Discover. After discussing the mystery charge, they advised that I call Amazon to inquire about the nature of the transaction. While I am an Amazon Prime member, and this card was in my Amazon wallet, I do not use it for purchases, and it is not the default payment method. Seeking help through my account online was not helpful so I found a phone number. After getting in touch with a human at customer service, they were able to confirm the purchase to be fraudulent and even provided the initials of the supposed scammer, VH. How is it that Amazon can see the transactions, but I cannot locate them anywhere? Odd, isn't it? I called Discover back and let them know that Amazon confirmed the transaction to be fraudulent. I feel confident about the steps Discover has taken to protect my account; however, ********************** will likely be dumped from my household. My husband has noticed recently that he is being charged for ****** on his debit card which is linked to his Roku. He did not purchase this subscription, so that is yet another unauthorized transaction. While we are able to see the transactions on our cards, we are never able to locate the purchase on any of our devices or subscriptions. What's going on at that supposed defunct Amazon location at *************************************************? Do you have someone sitting in there siphoning money from your customer's accounts like we're not going to notice? I know that must be a big pull for such a large company with countless memberships. Perhaps you're in cahoots with Roku? Thankfully, it wasn't a larger transaction, and while it's "only $16.29", it's my $16.29 and I am not going to let anyone get their hands on it.
Business Response
Date: 06/20/2023
Hello ********,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see the concern you have shared about the unidentified charges on your account and have looked into the options. While we regret any misunderstanding, we are not able to offer any refunds from our end.

At times, a card *** be shared with a friend, relative or acquaintance and this *** cause charges that *** not be recognized. I could recommend you review and have the card removed from such accounts. Due to account privacy reasons, we are not able to remove a card from any other account and need you to do it yourself.

At times, you *** not be able to locate the charges in question on known accounts. We would then need to continue this investigation over the phone. Before you contact us, please check with authorized users of your credit card. If you've checked with others, call customer service with the following information:
- Last 4 digits of your credit card
- Date of charge
- Amount of charge
- The charge descriptor (e.g. Amazon.com AMZN.COM/BILL) listed on the statement.

Amazon descriptors will now also include a unique nine-digit Charge ID, which is linked to the charge for your order, or subscription. Using the Charge ID, our customer service team can now help answer your questions about an unknown charge, in a much shorter time. You can contact us by phone here: **********************************************************

Note: Legal and privacy concerns limit the information we can release and to whom it can be released. Depending on the outcome of our investigation, you *** still need to contact your bank to resolve this.

I hope this works for you.

Regards,
Raman R.
Amazon.com ****************
Initial Complaint
Date:06/09/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Have requested a refund for item I returned. I returned it on 5/30/23 and they rcvd it 6/1/23. I have filled out arefund request online and I have talked to two different people about it and no answer. On the website it says its complete and nothing else is being done. I want my money back.
Business Response
Date: 06/20/2023
****************,

I'm ******** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the refund as both original(ending with 6242) and replacement(ending with 1854) orders are returned.

Upon reviewing, I do see that A refund was issued to your original payment method used on 6/12/2023 for $58.32 . We sent you a confirmation email on the same day.

In most cases, once a refund has been submitted, the issuing bank will post it to your account within 10 business days. This time frame may vary from one financial institution to another.

If you don't see the MasterCard refund posted to your account, please contact your issuing bank for further assistance. Your bank can clarify how long it'll take them to post the refund.

Please feel free to contact ** directly by replying to *********************************************** if we can be of further assistance.
Regards,

Sai babu
Amazon.com
***********************************

Customer Answer
Date: 06/22/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

***************************************************
Initial Complaint
Date:06/09/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Order # ***-8933276-5616248 Apple 2022 11-inch IPad Pro space gray 4th generationItems: $790.22 ******************** $0.00 Estimated Tax Collected: $74.68 Gift Certificate/Card: -$60.00 Order Total $804.90 1. Ordered April 18th, 2023 and was supposed to be delivered to an Amazon Hub Locker for safe delivery. 2. Item was marked undeliverable on - April 22nd, 2023, it was supposed to be delivered to an Amazon Hub Locker.3. Item was marked as lost in transit back to the Amazon facility on April 26th.4. On Saturday June 3rd I reached out again, was told the refund was already sent back to the original form of payment, I have email confirmation from the representative showing me this. But today was told when I reached out that my refund was denied. Ive been waiting for a refund for almost two months, I want a refund to the original form of payment. The item was never delivered, Amazon was the carrier that marked the item as undeliverable. This is unacceptable and Amazon cant not issue a refund for an item they never delivered.Ive contacted Amazon once a week for the last two months and keep being told my refund would be processed then was told today my refund was denied. Every time someone says a specialist or billing will reach out to me, no one ever does. Ive emailed back and forth and the communication goes nowhere or goes unanswered. Ive called numerous times and received a different answer every time.
Business Response
Date: 06/20/2023
Hello *****,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see your concern on the refund on your order ending **** and have looked into the matter in detail. This item has been received and a full refund processed on Friday, June 16, 2023 to your original payment method.

I would refer you to the order details page on your account. You should see the refund in 3-5 days of issue.

I hope this helps resolve the matter.

Regards,
Raman R.
Amazon.com ****************
Initial Complaint
Date:06/09/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Subject: Complaint against Amazon.com for Unfair Market Practices and Inaccessibility of Employee Accounts Dear Sir/*****,I am filing a complaint against Amazon.com for unfair market practices and the inaccessibility of employee accounts. Our company, eWarehouse, relies on multiple employee accounts for business purchases. However, after receiving an email regarding unusual account activity, our attempts to verify the accounts have been consistently declined, resulting in permanent closures. This is unjust as our employees need access to account receipts for tax purposes, causing significant disruption to our operations.We understand the importance of account security, but **********************'s verification process is flawed and disproportionately affects legitimate users like us. Despite contacting customer support, we have not received satisfactory resolution or acknowledgment of our concerns. This hampers our ability to conduct business and undermines our trust in Amazon.We request the Better Business Bureau's assistance in mediating this dispute and urging Amazon to:Restore access to our affected accounts:[email protected] ******************** ********************* within 48 hours.Implement a fair verification process with transparent resolution avenues.Compensate us for financial losses and damages incurred due to account inaccessibility.Enclosed are relevant email communications and documentation for your review.Thank you for your attention to this matter. We look forward to your prompt response and a swift resolution.Yours sincerely,*************************, CEO
Business Response
Date: 07/05/2023
Hello,

We have reinstated this customers buyer account. We sent an email to the customers registered email address on 7/5/2023 confirming account reinstatement.

Sincerely,
Amazon.com
Initial Complaint
Date:06/09/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am requesting Someone from Amazon corporate to call me regarding my Delivery and Refund. I am a Prime customer who pays monthly. I have reached out to Amazon and the customer service has been rude and have no answers regarding my late packages and Delivery. I am an event planner who orders faithfully from amazon I have been giving the options for overnight delivery and Amazon has lied and made me almost lose my customer. Last weekend 06/02/2023 I was suppose to get a delivery and ********************************************************************************* to order another popcorn bags and it was delivered after my event also the nacho Trays and Hawaiian shaved Syrup. Now this week I ordered overnight 4 boxes 24 pc ******************* gold Sequin backdrop and they said it would be here between 7 am -11 am on 06/09/2023. its 12:33pm and has not arrived yet I called and again the represenative do not assist to track the package reach out to the dispatcher or anything they put you on hold and come back and read what I can see already They do not offer any refund or compensation.
Business Response
Date: 06/29/2023
Hello ******,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am sorry to hear of the delays and, nondeliveries in some cases, with your orders and have looked into the matter in detail. We realize the reliance you place on our deliveries and sincerely regret the inconvenience caused.

We have issued refunds the order was confirmed as not delivered; you would see the details on your orders page on your account. Please allow 3-5 days from the date of issue of the refunds on the order page for the refunds to show on your bank / card account.

We appreciate your feedback and have forwarded it to the correct team internally. I hope this helps avoid any issues in future.

Regards,
Raman R.
Amazon.com ****************

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