Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,514 total complaints in the last 3 years.
21,506 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/10/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am ***********************. I have an Amazon Seller account. I have been operating and selling at Amazon Marketplace but got suspended last 24 July 2021 due to an inauthenticity claim. This suspension stated that my store is selling potentially counterfeit items.I want to give your office an overview of my account status to help you understand my dispute and hopefully help me negotiate with Amazon to reactivate my account because I still have withheld funds amounting to Sixteen Thousand Six Hundred Sixteen ****************Six cents ($16,616.56) that needed to be withdrawn as soon as possible.From the start of my business, my store did the dropshipping model, where my team allowed our supplier/s to deliver all our items from their warehouse straight to the customers; because of this, we had no opportunity to physically check and inspect all our items. We made sure from the start that all our supplier/s are authorized and legitimate; because of this, we are very complacent that the items that our supplier ships to our customers are authentic, legitimate, and not counterfeit. I am humbly asking your good office to help us negotiate with Amazon to reactivate my account and withdraw my funds amounting to $16,616.56. Please know that I only sell on Amazon Marketplace and this is my only source of income. That is why I really need to resolve this issue as soon as possible. From the start of my business, my team can guarantee that we have always been abiding by the policies and guidelines of the Marketplace. Thank you for the time to read my request. I hope that you can assist me in this matter. Good day.
Business Response
Date: 06/19/2023
Hello,

We have received the seller's appeal and it is still under review. We will send an email to the seller's registered email address when we have a resolution.
Seller performance team Amazon.com
Initial Complaint
Date:06/10/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This is *****************************. I have an Amazon Seller account and have been operating and selling at Amazon Marketplace but got suspended last 3 May 2022 due to Dropshipping and a Seller Code of Conduct violation. I want to give your office an overview of my account status to help you understand my dispute and hopefully help me negotiate with Amazon to reactivate my account because I still have withheld funds amounting to Ten Thousand Nine Hundred Thirty-Two ** *****************one cents ($10,932.91) that are needed to be withdrawn as soon as possible.We are operating and using a dropshipping model on our business, as per Amazon policies and guidelines, this is deemed acceptable as long as we can guarantee that only our name is identified on all our items, unfortunately, in our recent transaction, our team failed to do a thorough quality check on the items before they were shipped to our customers, which triggered our current policy suspension.I am humbly asking your good office to help us negotiate with Amazon to reactivate my account and withdraw my funds amounting to $10,932.91. Please know that I only sell on Amazon Marketplace and this is my only source of income. That is why I really need to resolve this issue as soon as possible. From the start of my business, my team can guarantee that we have always been abiding by the policies and guidelines of the Marketplace. Thank you for the time to read my request. I hope that you can assist me in this matter. Good day.
Business Response
Date: 06/14/2023
Hello,

While we appreciate the customer's interest, we are unable to provide information on our investigation methods. We believe that the seller account has been used to engage in prohibited, deceptive, abusive, or illegal activity and that ***** our customers, other selling partners, and our store.

After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision.

The seller has received appropriate communication by email on 2022/11/27.

Seller performance team Amazon.com
Initial Complaint
Date:06/10/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am ***************************. I have an Amazon Seller account and have been operating and selling at Amazon Marketplace but got suspended last August 2022 due to a Dropshipping and a Seller Code of Conduct violation. I want to give your office an overview of my account status to help you understand my dispute and hopefully help me negotiate with Amazon to reactivate my account because I still have withheld funds amounting to twenty seven thousand five hundred twenty-two dollars and ninety cents ($27,522.90) that need to be withdrawn as soon as possible.We are operating a business using the dropshipping model in accordance with Amazon policies and guidelines. This is deemed acceptable as long as we can guarantee that only our name is identified on all our items. Unfortunately, in our recent transaction, our team failed to do a thorough quality check on the items before they were shipped to our customers, which triggered our current policy suspension.I am humbly asking your good office to help us negotiate with Amazon to reactivate my account and withdraw my funds amounting to ($27,522.90). Please know that I only sell on Amazon Marketplace, and this is my only source of income. That is why I really need to resolve this issue as soon as possible. From the start of my business, my team can guarantee that we have always abided by the policies and guidelines of the marketplace. Thank you for taking the time to read my request. I hope that you can assist me in this matter. Good day.
Business Response
Date: 06/14/2023
Hello,

While we appreciate the customer's interest, we are unable to provide information on our investigation methods. We believe that the seller account has been used to engage in prohibited, deceptive, abusive, or illegal activity and that ***** our customers, other selling partners, and our store.

After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision.

The seller has received appropriate communication by email on 2023-3-1.

seller performance team Amazon.com
Initial Complaint
Date:06/10/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered from a third party seller from Amazon.cim and unfortunately, I ended up never receiving my order but, my order was said to be delivered to me on 06/07/23 at 10:24 am; however, I never received my order at all. I even checked with my neighbors and the landlord office to see had my package been delivered to my neighbors or the landlord office but, no package has been delivered to anyone in the apartment complex I live in. So I called customer service of ********************** and I was told that I had to wait 48 hours before receiving my refund for the order I never received. Next, the seller sends me a message through Amazon saying I needed to contact *** to get an order number and email the seller with that information. The seller message also stated that it would take them **** business days to further investigate before I would receive my refund back from them but, Amazon said I had to wait 48 hours before receiving my refund. It has already been over 48 hours and still I have not received my order and I want my money back now!
Business Response
Date: 06/21/2023
Hello Camiyah,

I'm ****** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB.

I am sorry for the inconvenience caused with the order ends with 5411.

We have issued refund to your original payment method on Wednesday, June 14, 2023 for $98.00.

You must have received the refund by now. If you do not see the refund in your account we request you to contact your issuing bank.

You can view details of the completed refund on your Amazon.com account:

***************************************************************************************;

Thank you for your understanding.

Regards
******

Amazon.com

*****************************
Customer Answer
Date: 06/22/2023

Complaint: 20168711

I am rejecting this response because: after all of this waiting& waiting beyond the time I was initially informed I would need to wait to receive my refund from Amazon's A to Z ******************** I still have not received my refund. I called my bank five times checking to see where my refund was to no avail at all and the bank supervisor checked into my bank further but still no refund has been made to my account!

Sincerely,

Camiyah ******
Business Response
Date: 06/28/2023
Hello Camiyah,

I'm Sandhya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for writing back to us.

As informed, your refund of $98.00 processed to your credit card on Wednesday, June 14, 2023 4:36:48 PM PDT. You can check the complete refund details through your Amazon account.

Since you're unable to see this refund on your account, request you to contact your issuing bank for more information.

We appreciate your patience and understanding.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
Sandhya,
Amazon.com
***********************************
Initial Complaint
Date:06/10/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I made a call to Amazon on 6/10/23. The representative speaking to me would not assist me stating their computer was not working and they will call me back. This is not the first time I have been told this. I never receive a call back. Furthermore it is rude and unprofessional to tell a customer to hang up and call back. Not to mention how embarrassing it is for a company the size of Amazons to have non functional computers on a regular basis. This is unacceptable and I would like for this to be corrected and for all customers to never face this.
Business Response
Date: 06/11/2023
Hello ********,

I'm ************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint details and I'm sorry your experience didn't reflect that. I'll gladly take any necessary actions to ensure that you and other customers don't encounter service below our standards moving forward.

Upon checking your recent conversation with our customer service team, I can confirm that you was able to speak with them and return created successfully on order #***-7591515-0301014.

If you need help on any other issue, request you to elaborate your concern, we're happy to assist you.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
Sandhya,
Amazon.com
***********************************
Customer Answer
Date: 06/12/2023

Complaint: 20168643

I am rejecting this response because:

Amazon cannot tell a customer to hangup and call back due to computers not loading. When I asked to speak to a supervisor I was intentions put on hold and then the line was disconnected. I am a customer, my time is valuable just like any customer. Why wasnt I transferred to a supervisor

Sincerely,

***************************
Initial Complaint
Date:06/10/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to express my deep dissatisfaction and frustration regarding the closure of account ********************* and the unfair treatment received by our company, eWarehouse. The sequential closure of accounts ********************** ********************** and ********************** followed by the immediate banning of account *********************, has had a significant negative impact on our trust in your platform and the continued partnership we have had with Amazon.Despite our prompt action to resolve payment holds on the affected accounts by providing the requested payment information and valid identification, we were met with the unexpected outcome of all associated accounts being banned and account ********************* being closed, purportedly due to an association with the other accounts. This action has disrupted our business operations and has had severe repercussions for our company.It is important to note that neither our employees nor our company have ever breached Amazon's Terms of Service. We have consistently conducted legitimate business transactions and have relied on Amazon as a trusted partner for our purchasing needs. We have never returned any items, and our account history reflects a substantial volume of purchases, underscoring our commitment to Amazon as our preferred platform.The lack of transparency and clarity in the closure process is deeply concerning. We expect fair and consistent treatment, with the opportunity to resolve any issues in a reasonable and satisfactory manner. The closure of account *********************, without valid justification or prior warning, has not only impacted our ability to access essential records but has also undermined our confidence in the reliability and fairness of Amazon's services.
Business Response
Date: 06/22/2023
Hello,
We have reviewed the customers buyer account and require more information to complete our review.
We have requested the necessary information from the customer via email. We sent this request to their registered email address on 06/22/2023.
Sincerely,
***
Amazon.com
Initial Complaint
Date:06/09/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
THE ***** NUMBER IS 113-6673648-6735402!!!! ARE YOU GOING TO SHIP MY ***** OR NOT?!!! IT IS APPROXIMATELY 11:30 PM IN THE EAST COAST! IF YOU DONT SHIP SOON, I WILL FILE A CHARGEBACK!
Business Response
Date: 06/11/2023
Hello *****,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I have noted your concern on the order ending **** and have reviewed it in detail. The order was shipped on Saturday, June 10, 2023 and delivered on Sunday, June 11 at 12:27 PM your location.

You can view available tracking information from the order summary in Your Account by visiting the Tracking Section on your order details page.

I hope this helps.

Regards,
Raman R.
Amazon.com ****************
Customer Answer
Date: 06/12/2023

Complaint: 20168519

I am rejecting this response because: THIS SHOULD HAVE BEEN SHIPPED ON JUNE 9TH, AND IT WAS SHIPPED ON THE *** IT WAS SUPPOSED TO BE DELIVERED!!! THEN, I COULDNT PROCESS A RETURN LIKE I USUALLY COULD WITH **ANY** ORDER. BUT BECAUSE IT WAS EXPENSIVE ELECTRONICS ALMOST 300 DOLLARS, YOU WOULD NOT LET ME DO ***ANYTHING***!!!!! YOU WERE BLOCKING ME FROM CONTACTING AMAZON, TOO!!!!! VERY DISHONEST, UNDERHANDED, CROOKED WAY OF DOING BUSINESS!!!! AND AS A RESULT, IT FINALLY WAS DELIVERED ON SUN*** JUNE 11TH WHEN IT SHOULD HAVE BEEN DELIVERED ON SATUR*** JUNE 10TH WHEN I CHOSE ***ONE *** SHIPPING*** IN THE FIRST PLACE!!!!!! SO I RETURNED EVERYTHING UNOPENED TO*** JUNE 12TH! NOW THAT I WILL RECEIVE MY REFUND, IM LEAVING AMAZON AND I WONT COME BACK!!!! YOU ARE A CRIMINAL ENTERPRISE WHO STEALS MONEY FROM ME AND YOUR OTHER CUSTOMERS!!! YOU ARE NOT SAFE TO BUY ANYTHING FROM! YOURE ALL CRIMINALS, AND HAVE THE WORST CUSTOMER SERVICE ON THE PLANET!!!!! NASTY AND UNHELPFUL, AND YOU DONT CARE AT ALL!!! I ORDERED THE SAME EXACT MODEM/ROUTER FROM BEST BUY AND DID ***NOT*** PAY FOR SHIPPING, AND IT WAS DELIVERED THE VERY NEXT ***!!!!! BEST BUY IS BETTER THAN YOU!!!!!!! SO GOOD BYE AND GOOD RIDDANCE TO AMAZON, THE MOST CROOKED CRIMINAL ENTERPRISE ON THE PLANET!!!! YOU NEED TO GO OUT OF BUSINESS!!!!! YOU SELL GARBAGE AND YOU CARRY NOTHING IN YOUR BUSINESS! YOU NEVER HAVE ANYTHING IN STOCK!!!! GOOD BYE YOU LOSERS!!!!! YOU NEED TO GO TO FEDERAL PRISON FOR ***FRAUD***!!!!

Sincerely,

*************************
Initial Complaint
Date:06/09/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
at of the transaction: 6/9/2023 The amount of money you paid the business: $586.47 What the business committed to provide you: I asked them for a return, and what they told me was that it was going to take 30 days for us to check the order, and after that, they were going to refund the money, which was going to take about 2 weeks. When I asked for a DHL return label and told them that it was going to cost me 120 dollars, they said we have no option and they wont pay it.What the nature of the dispute is: The seller named MyCCIC shipped the wrong item to Amazon customers. I ordered a CPU that cost about 500 dollars, and what I got was an iPhone camera lens that cost less than 2 dollars. and this seller did it so many times to other customers, but Amazon can't do anything about it. When I told Amazon that the item was wrong and I couldn't wait almost 2 months for the money to get back, I told them that it was going to cost me 120 dollars that I couldn't afford right now, and they said there was nothing we could do.whether or not the business has tried to resolve the problem: A lot of customer support either just closes the chat or says there is nothing we can do and the only option is to pay 120 dollars. I gave them all the evidence that the seller is a fraud, but they can't do anything about **************************/*******/ORDER # ***-1323545-9130603 /1Z08407V0438950029:
Business Response
Date: 06/11/2023
Hello *******,

I'm Sandhya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint details and I'm sorry to know that you have received wrong item.

The information you received from our customer service team is correct. In order to process the refund, we need to return the item for full refund. In case of advanced refunds, you are liable to be retro charged if the return is not received.

Since you have created return mailing label already, we ask you to return the item at the earliest. Once the item is scanned and delivered to our fulfillment center, our returns team will investigate and initiate refund process for the order.

We appreciate your patience and understanding here.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
Sandhya,
Amazon.com
***********************************
Customer Answer
Date: 06/15/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and I find that this resolution is unfair, but okay, no problem.

I have already shipped the item back to Amazon using DHL. I have attached the invoice for your reference, which confirms the shipment details. Additionally, I have included several pictures of the item I returned to provide visual evidence.
While I understand that the refund process requires the item to be returned before initiating the refund, I would also like to request compensation for the time and frustration this situation has caused me. The inconvenience of receiving the wrong item and having to go through the return process has resulted in significant inconvenience and dissatisfaction.
I hope that you can take this into consideration and find a suitable resolution that includes compensation for my time and frustration. I have been a loyal customer of ********************** for a long time and value the service you provide, but this experience has been disappointing.
Thank you for your understanding and cooperation throughout this matter. If there are any further steps or information required from my end, please do not hesitate to let me know.

Sincerely,

*****************************
Initial Complaint
Date:06/09/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I HAVE BEEN BEGGING FOR OVER A WEEK FOR A REFUND FOR A ORDER THAT WAS CANCELLED DUE TO THE **** WAS NO LONGER IN STOCK. I KEEP GETTING THE RUN AROUND ABOUT MY MONEY BEING REFUNDED. ORDER ****. I WAS TOLD THAT THE MONEY WAS REFUNDED AND I WAS TOLD THAT THE **** WAS HOLDING IT. NONE OF THIS IS TRUE. I WANT MY MONEY ALSO ORDER NUMBER 172 ************** MY FUNDS WAS NOT EVER REFUNDED. I WANT AND NEED MY FUNDS
Business Response
Date: 06/21/2023
Hello Charvette,

I'm Sandhya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint details and I'm sorry to know that you've been charged for item which was cancelled.

Upon investigating, I can confirm that you haven't been charged for this order. The charge which you're seeing be an authorization, that *** be visible on your account.

When order placed on account, we contact your bank for a purchase authorization to verify your card, but we don't actually charge you at that time.

Some banks *** hold funds in your account for these authorizations even if you canceled the order. Please note that if you check your account balance via online net banking, this authorization *** show up as a "pending transaction".

If you contact your bank they should be able to clarify how long they hold payment authorizations for online orders.

In this case, we'd request you to contact your bank for any charges appearing on your bank statement. As they are the best person to tell you why funds on your account *** be unavailable and clarify their policy on how long they hold payment authorizations for online orders.

Thank you for you patience and understanding.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
Sandhya,
Amazon.com
*****************************************;
Initial Complaint
Date:06/09/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon sells USED shaving products as new. I purchased a ********* Ladies ****** in May - NEW. And when I finally got around to opening the box and removing the ****** to charge it, I found hair everywhere. It was very clearly used. Besides being disgusting, I can't imagine that something that this wouldn't be a health concern! I immediately processed a return request but this is not something that Amazon can keep getting away with...
Business Response
Date: 06/11/2023
Hello ********,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see the concern shared on the delivery of your order ending **** and see a full advanced refund was requested on Saturday, June 10, ****************************************************** the next 3-5 business days.

In the meanwhile, I have also requested a review of the returns that were processed to identify the issue you have reported.

The product that was shipped to you was in New Condition, out-of-the-box. This is an unusual situation, and I assure you that we will take appropriate action.

This would be an internal process, we would not be able to share any additional information.

Regards,
Raman R.
Amazon.com ****************
Customer Answer
Date: 06/13/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
They did decline my review on the amazon page even though I followed their guidelines for leaving a review. However, there is nothing else I can do but hope they do indeed review their returns and re-sale process.

Sincerely,

***************************

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