Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,514 total complaints in the last 3 years.
21,506 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/10/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered The Storm Commercial In-ground Solar Reel (Various Widths) (20 Foot Wide) from Amazon who the product was through In the Swim pool supply & equipment. The product description on amazon is: The Storm Premium Commercial Solar Cover Reel System Features:New ****** design that provides exceptional stability for commercial applications **** kit made from high quality commercial grade structural aluminum Height adjustable up to 30" 34"Long X 30" wide base ensures maximum stability ***** standard with 3" commercial grade locking casters for easy rollaway storage Cranks on both ends provide easy one- or two-person operation Includes a 5 pole set. 3 poles with a ****" diameter and 2 poles with 4" diameter.The only part I received is 5 pole set. 3 poles with a ****" diameter and 2 poles with 4" diameter.I called Amazon they had me fill out "problem with order" In the swim replied back that the other parts were not included. Through various email back and forth I got nothing. I filed a complaint with Amazon and they denied my complaint. I just want the parts that are included in the description. I have all of the responses back and forth if needed. I admit this all happened 6 days after the 30 day return period which I want aware of but the parts were never delivered to me to begin with. I live in ********** and order my pool parts over the winter so I didn't need to open the box until the weather broke, I thought could trust them. I have been ordering from In the Swim for over 30 years so I cant believe how poorly they are treating me. I paid $392.00 so this is not small amount to not receive all the parts.I would like the resolution to be that they send me the remaining parts. Without the other parts the pole is useless and my solar cover is starring to rip taking it off by hand. That will be another $300 to get a new one which I normally order from Amazon or In the Swim directly but that will never happen gain
Business Response
Date: 06/13/2023
Hello,
there is a **************************************************** get refund for the item. Since customer did not reach out to the seller within the 30 day period the item is no longer eligible for replacement or refund per policy.
Customer Answer
Date: 06/13/2023

Complaint: 20169635

I am rejecting this response because: I don't care about getting a refund, I just want the parts that were listed under the description when I ordered the product

Sincerely,

*******************************
Initial Complaint
Date:06/10/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On May 12, 2023, I purchased a ******* watch. That same day, Amazon charged my bank account , but did not send the item because the fulfillment center did not have the item. On May 13, 2023 they found the item at another center and charged me again. Both charges appeared on my account on May 16, 2023. When I saw the double charge on my bank account (May 18, 2023), I contacted Amazon ***************** The rep ******** the double charge (both appearing on May 16, 2023) and informed me the 1st charge was canceled and to wait a week to see my bank account credited. After waiting and no credit appearing on my bank statement, I contacted Amazon again and was told this time to contact my bank directly. On May 26, 2023 I explained the situation to the bank, they saw the double-charge and began an ACH Transfer resolution. On June 9, 2023, I was returned the amount of one of the charges. On June 10, 2023, I received a letter from Amazon that my account was locked and my account information sent to TRS **************** to recover Amazon's funds.
Business Response
Date: 06/22/2023
Hello,

We have reinstated this customers buyer account. We sent an email to the customers registered email address on 2023-06-23 confirming account reinstatement.

Sincerely,
********
Amazon.com
===========
Customer Answer
Date: 06/23/2023

Complaint: 20169632

I am rejecting this response because: I am still having to deal with TRS Recovery Services to resolve Amazon's error. My financial institution is unable to do anything. If Amazon would look at their own records, they would see they charged me twice and no refund was ever processed through to my bank.

Sincerely,

*************************
Business Response
Date: 06/27/2023
Hello *****,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern that you have been contacted by TRS Recovery Services for the charge of $228.86.

Your financial institution has advised TRS Recovery Services that it was unable to process a transaction relating to your recent Amazon business order(s). Amazon business uses TRS Recovery Services, **** ("TRS Recovery Services") to process customer payments made via electronic bank account transfers. There are some common reasons why this may occur. These include mistyping account numbers or routing numbers, omitting digits to account numbers or recent changes to your financial institution's ABA routing number or account number structure.

You may be receiving, or have already received, a phone call from TRS Recovery Services about this issue. This contact was authorized by Amazon Business.

Most processing errors are fixable with some simple changes to the electronic funds transfer request. To provide the information necessary to reprocess this transaction, contact TRS Recovery Services toll-free at:

-- Within U.S.: ************
-- Outside of the U.S., please call ************

Hours are Monday through Friday, between 7:00 a.m. and 9:00 p.m. CST, or Saturday between 8:00 a.m. and 5:00 p.m. CST.

Both TRS Recovery Services and Amazon business appreciate your response and attention to this issue within the next 3 business days. Once you have addressed this issue with TRS Recovery Services, ****, please allow 2to 3 business days for your payment to clear.

Thank you for your understanding.

Regards,
Pratap
Initial Complaint
Date:06/10/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have contacted Amazon multiple times as I have not received a refund for a return. They have told me my bank has rejected the refund. I have spoke to my bank and they have assured me that is not the case. I have been told on two occasions that I would receive a refund check in the mail. And I have not received it
Business Response
Date: 06/13/2023
Hello *****,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the refund for the returned item Joywant ******************* Sun Hat for Women with UV Protection Wide Brim Wind Lanyard,Travel Foldable.

I apologize for the inconvenience that you have experienced in this case.

Upon checking I see that the refund of $23.16 has been issued to your original payment method on Monday, June 12, 2023. In most cases, once a refund has been submitted, the issuing bank will post it to the concerned account within 3-5 business days. This time frame may vary from one financial institution to another.

Your patience and understanding are greatly appreciated.

Please feel free to contact ** directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Pratap
Initial Complaint
Date:06/10/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was banned from entering product reviews on products I purchase. Amazon said my account had unusual activity,. I have no knowledge of this and the retailer will mot give me any information as to the specific incident(s). This also prevents me from using their service to ask a seller a question about potential products i am considering purchasing which has resulted in several returns.Amazon is also blocking the 500 product reviews I had perviously entered iver the many years I have shopped with them as s Prime member.I have requested their explanation and reinstatement on three occasions only to be told we stand by out decision. The last time the email told me that further inquiries would not be answered by them.
Business Response
Date: 06/13/2023
Hello,

We have reinstated this customers buyer account. We sent an email to the customers registered email address on 6/13/2023 confirming account reinstatement.

Sincerely,
Amazon.com
Customer Answer
Date: 06/13/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************
Initial Complaint
Date:06/10/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My name is *************************, and I have been an active and successful seller on the Amazon Marketplace. On September 7, 2022, my Amazon Seller account was unfortunately suspended, resulting in a disruption to my business operations. As a result, I am unable to access the funds totaling $12,633.24 that are currently being withheld. I am reaching out to you today with a humble request for help in resolving this matter. My team and I have always adhered to Amazon's policies and guidelines throughout the entire duration of our business.
Business Response
Date: 06/23/2023
Hello,

We have reviewed this seller's account and we require more information to complete our review.

We have requested the necessary information from the seller via email on 23rd Jun 2023.
Sincerely,
Seller Performance Team.
Initial Complaint
Date:06/10/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On June 9, 2023 I placed an order for a pair of sandals under Amazons try before you buy program. I entered everything correctly and expected to receive the item. Only to find out later that night that since I did not financially reward them by throwing money at them for the shows up front, try before you buy is clearly a scam or based on nationality, they decided to cancel my order and refuse to deliver it. They wanted to force me to reorder and wait until they decided they wanted to deliver the item and the windows they gave me were unacceptable. When I chatted in I was at first lied to and told the item was indeed coming and then when I found out that was a bold face lie had to deal with rude, illegally employed, uneducated foreigners who only told me what to do and refused to provide the item. I am sick of this companys lack of customer service.
Business Response
Date: 06/11/2023
Hello ******,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

I've checked and see that our customer service department was able to help you with a promotional certificate as a compensation for the issue. Also I've forwarded the feedback to the concerned team so that they can work on future improvements.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
*****************************
Initial Complaint
Date:06/10/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
MAY 25TH 2023 HAD WRONG **** DELIVERED ORIGINALLY, SENT IT BACK AND WAS SUPPOSED TO GET CORRECT ****, THE **** DELIVERED WAS A SHADE CANOPY WHEN IT WAS SUPPOSED TO BE A GATE.A SUPERVISOR SAID THE REPLACEMENT GATE WOULD ARRIVE ON 6-9-23, IT NEVER WAS DELIVERED WHEN I CALLED IN TO AMAZON, I SPENT 90 MINUTES ON HOLD AND BEING TRANSFERRED THEN FOUND OUT THEY COULS NOT SUPPLY THE GATE.THE ORDER NUMBER WAS114-8368855-4077000 DATED MAY 25, THE ORIGINAL ORDER THAT WAS TOTALLY WRONG WAS DATED MAY 19TH I THINK ON MY ORIGINAL ORDER I EXPECTED TO GET THE REPLACEMENT SO I USED THEIR OPTION TO LEAVE THE ***** ON MY ACCOUNT, WHEN ********************** TOLD ME THEY COULD NOT SUPPLY THE REPLACEMENT I ASK THAT THE $267 BE CREDITED BACK TO MY AMEX CARD, THEY SAID THEY CANNOT DO THAT, WHICH I THINK IS FRAUD. I WANT THE CREDIT BACK TO MY **************** CARD.I THINK AMAZON IS BING ABUSIVE HERE AND I HAVE LOST TRUST IN THEIR CUSTOMER SERVICE, I WAS TRANSFERRED 5 TIMES DURING MY 90 MINUTE CALL TO TRY AND GET THIS RESOLVED.THIS IS THE WORST SERVICE I HAVE EVER RECEIVED BEING AMAZON REFUSES TO CREDIT MY CREDIT CARD THE ***** I PAID FOR THE **** THAT WAS DELIVERED AND WAS NOT EVEN A GATE..
Business Response
Date: 06/12/2023
Hello ****,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

I understand you wish to get the refund to your Amex card.

Unfortunately the refund can be issued to the payment option you had used originally or the gift card for any given order. In this case, the original payment method used was gift card which makes both the options same. We are unable to issue refund to the card as its technically impossible.

You can use the gift card for future purposes.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
*****************************
Initial Complaint
Date:06/10/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The beginning of May 2023 I use a prepaid debit card to purchase an Uber card from amazon.com. I've had the account almost 10 years but hadn't used it in a couple years. It normally does an email delivery for the gift card within an hour or two at the most however this time they decided to shut down my account saying that it was going to be on hold until I could prove the *** on a debit card that I have not had in 5 years. I've been arguing with them for about 6 weeks now for them to just demand more and more things such as a copy of my ID something proving my address again to CVv for card I have not had in 5 years...etc. I've called the multiple times explained I did not have this card and I don't understand why they would take my money and then decide to put my account on hold and not give me the thing I purchased. They say they are looking out for my best interest to assure it is my account but I don't think robbing me was in my best interest if they're only argument is they're looking out for my interest then truly they're looking out for my interest not to have my money taken and therefore as an oxymoron because they have taken my money. Because I purchased this with a prepaid debit card that you cannot add money to they can't send the money back to it I just want my $25 Uber card that they took my money for 6 weeks ago. And then I want to close my Amazon account and never ever buy anything from them again or attempt to buy anything from them I should say.
Business Response
Date: 06/11/2023
Hello ****,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the issue you had with the account.

Since our usual password reset methods won't work for this specific situation, you'll need to contact our Account Specialists via Phone. To contact **, visit ******************************************** and follow the "Forgot your password?" prompt.

If you have any trouble reaching out to them or the issue isn't resolved, please let ** know he name on the account, good time to call along with the time zone and the phone number so that our account specialists can contact you to discuss this issue.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
*****************************
Customer Answer
Date: 06/12/2023

Complaint: 20169108

I am rejecting this response because: I asked them for a refund of my $25. They have my email address they clearly know I'm who I say I was I've had this account 10 years I want my $25 back I will even settle for Amazon credit there is no reason they can't accommodate this.

Sincerely,

***********************
Initial Complaint
Date:06/10/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On June 9,2023 I placed Amazon order number 112-7637466-4518618 for two bags of dog treats and the total was $10.89. When I checked out the total was $10.89, the email amazon sent me was totaled $10.89, and the order page invoice total showed $10.89. Amazon charged my credit card $11.20. I spent over an hour with amazon chat to find out why. I was left on chat to wait, chat was ended on me, I was sent to multiple people, I got multiple different reasons why this happened, and I was told its ok dont worry. No, its not ok. You cannot charge someone more than they agreed to pay, I dont care if its only thirty one cents, that is not how purchasing items works! The last person told me it was an authorization from my credit card, not really a charge, which is not true. Amazon also emailed me the shipping notification this morning that the total was $11.20, so I was lied to by their customer service. I want to know why they are allowed to charge more than what the total amount of the order is and yep I want a refund of what I didnt agree to pay.
Business Response
Date: 06/11/2023
Hello ****,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for any misunderstanding the price has caused.

Your cart will always reflect the most recent price and availability for an item displayed on the item's product detail page. The price and availability of an item in your cart may differ from the price and availability you saw when you first put it in your cart.

I hope this helps you in future.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
*****************************
Customer Answer
Date: 06/12/2023

Complaint: 20169002

I am rejecting this response because:
As you can clearly see in the photo, the total emailed to me is $10.89. Amazon charged my card MORE. Amazons response completely ignores that fact and pretends that the price only changed from the cart, it did not! Their response completely ignores the fact that they charged me more than the total and more than what I agreed to

Sincerely,

*************************
Business Response
Date: 06/14/2023
Hello ****,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order Pricing.

Unless until you place the order, the price isn't guaranteed. It might change at any point of time. The price change when you see after placing the order is pure coincidence. We certainly didn't wish to let you down.

I've already forwarded the experience you had to the leadership team for future improvements.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
*****************************
Customer Answer
Date: 06/14/2023

Complaint: 20169002

I am rejecting this response because:

You are not comprehending what Im saying. I DID place the order and the total was $10.89 and you charged my credit card $11.20, which is more! You even said it in your response, until you place the order, the price isnt guaranteed. I DID place the order! The order was placed THEN amazon thought it was ok to charge me more. This is unacceptable.

Sincerely,

*************************
Business Response
Date: 06/18/2023
Hello ****,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the issue you had with the order.

I can certainly understand your disappointment. All the information I've provided is correct as per our policy.

We are unable to price match in this case.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
*****************************
Initial Complaint
Date:06/10/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a 3 head mop replacement. It was marked delivered but the item that was delivered was something I didnt order. My initial call I was told they would issue a refund or a credit. I say I want the credit because I want to order the mop head replacement or he could just order for me. He said the credit would be available in 4 hours and I could do whatever I wanted with the wrong item which were decorated toothpicks. So I gave them to my neighbor. I call the next morning about the credit so I could order my mop heads, ** told they need the wrong item back. Well I was not told that the night before! New person says this is the only way to get the credit.
Business Response
Date: 06/11/2023
Hello *****,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

I've issued a full refund of $13.87 to your card. You will see the refund in 5 business days.

In future, please return the item using your online returns center option in the account so that the returns department can issue refund. Unless until the returns center prompts you to reach out to customer service for items which need special handling, you can directly return the item you have received.

Our ********************* guides you through the process and gives you options for a return mailing label:

*************************************

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
*****************************

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Amazon.com is BBB Accredited.