Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Amazon.com

  202 Westlake Ave N Ste 2 Seattle, WA 98109-5264

  
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  Amazon.com

  560 Merrimac Ave Middletown, DE 19709-4652

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  Amazon.com

  1150 S Columbia Ave Campbellsvlle, KY 42718-2465

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  Amazon.com

  1245 E Washington Ave Ste 300 Madison, WI 53703-3040

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  Amazon Fulfillment Center

  3350 Laurel Ridge Ave Ruskin, FL 33570-5526

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a long time user for **********************. Last year my account was deleted and blocked for unknown reasons. I was told by an Amazon Rep that they don't have to disclose the reason why. I just paid my Amazon prime membership and all the benefits that come with the account have been stripped from me and I was not reimbursed or given a reason why. I created a customer service chat in May 2023 and ******* told me that my account should not have been closed and someone would call me within a few days. 4 weeks later and no call. I spoke to another rep and they told me to call instead. Now my phone number is blocked from receiving any calls from Amazon. I just want my account reactivated and a solution figured out. It's been 1 full year without amazon. This is outrageous

  Business Response

  Date: 06/27/2023

  Hello,
  
  My name is ******** and I am a member of the Amazon Account ******************** team.
  
  I've reviewed your e-mail, and I understand you're concerned about your account being closed. While I know you're disappointed with our stance on this matter, I want to assure you the information you received is correct. We've found your account is directly related to another account which has been previously closed due to the violation of our policies.
  
  Due to the proprietary nature of our business, we're unable to discuss other accounts with you, and the decision to close your account is a final one.
  
  Im sorry for any disappointment caused and appreciate your understanding.
  
  
  Best Regards,
  
  Victoria,
  Escalation Specialist
  Amazon.com
  *****************************

• Initial Complaint

  Date:06/15/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a product on May 19th 2023, got shipping notification via *** on May 25th 2023, there has been no movement on the shipment since the label was created. I have reached out to Amazon multiple times to get an update or even a refund and each time i call, they state i have to wait more days.

  Business Response

  Date: 06/16/2023

  Hello ********,
  
  I'm Harasankar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I've reviewed your complaint, upon checking the order in question I see that a refund of $190.79 was issued to the original payment method on Friday, June 16, 2023.
  
  Refunds typically gets processed within 3-5 business days from the issue date.
  
  You can view details of the completed refund on your Amazon.com account:
  
  **********************************************************************************
  
  I hope this information helps. We look forward to seeing you again soon.
  
  Regards,
  
  Harasankar.M
  Amazon.com
  *****************************

• Initial Complaint

  Date:06/15/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 2 2023. I purchased an item from amazon. It was a cell phone. It did not work properly so I sent it back and the item was received by the merchant on feb 7 2023. I lost my debit card so the funds could not be returned to my original debit card. Amazon asked if I wanted the money sent via check. I replied yes, gave my address and was told I would receive the check in 2-4 weeks. Its has now been 5 months and they still haven't sent the check. They said they sent it but I have not received it nor have they provided proof that it has been sent or that it has been cashed. After 5 months of waiting and getting told things that are untrue. I would like the money back.

  Business Response

  Date: 07/10/2023

  Hello,
  
  I am Mahendra from Amazon.com.
  
  I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Upon reviewing the complaint details, I see that you are referring to the refund for the order #***-0986435-7891431.
  
  Based on investigation, the concern team confirmed that the check has already been sent for processing. 
  
  You'll receive the check within in 4-6 weeks through mail to your registered address.
  
  We appreciate your time and patience in this regards. We look forward to seeing you again soon.
  
  Regards,
  
  Mahendra
  Amazon.com
  *****************************
  

• Initial Complaint

  Date:06/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Greetings,My account was deactivated due to a violation of the **** Creation Policy. According to the notification from Amazon, I need to provide a Plan of Action and supporting documentation to reactivate my seller account.Given the above information, I have attached my Plan of Action to this complaint. My Plan of Action includes a detailed description of the root cause and contact information for the Virtual Assistant (third-party services provider) involved in violating my seller account. Additionally, my Plan of Action includes corrective and preventive measures that address the root cause of the violation on my account. Thus, the Plan of Action complies with Amazon's requirements.I have also attached supporting documentation (Agreement, Notice of Termination). This information confirms the statements made in my Plan of Action. It provides further insight into the violation on my account and the corrective and preventive measures I have taken. Furthermore, I have included a screenshot of my Inventory to demonstrate that sales of infringing ****s have been stopped.Therefore, I have provided comprehensive information about my violation to meet the requirements for reactivating my seller account. Based on the above, I request that Amazon Support thoroughly review the attached documents and reactivate my seller account. Thank you so much for your attention and participation.

  Business Response

  Date: 06/26/2023

  Hello,

  We have reviewed this sellers account and require more information to complete our review.  We have requested the necessary information from the seller via email on 26/06/2023.

  Thanks,

  Amazon.com Seller Performance

• Initial Complaint

  Date:06/15/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 9, Amazon Support informed me that they had decided to reactivate my account. I have attached a screenshot of the response from Amazon Support. However, my account has not been reactivated. Instead of receiving an email about the account reactivation, as stated by Amazon Support, I received a notification stating that "I provided insufficient information for the reactivation of ASIN B08TLV13WR".The abovementioned notification about ASIN B08TLV13WR is irrelevant to my request and appeal process. I attempted to reactivate my ACCOUNT and received a clear response from Amazon that my account had been reactivated. However, I see in the Account Health section that my account is still deactivated. It is an apparent technical error because Amazon Support stated in the response that the account was reactivated but did something completely different and still need to reactivate my account.Based on the above, I request that Amazon Support fix this technical error and reactivate my seller account. I have fulfilled all the requirements for reactivation, and Amazon Support personally informed me that they would reactivate my account, but due to this technical error, it is still deactivated. Many thanks for considering my request.

  Business Response

  Date: 06/18/2023

  Hello,

  We have decided to reinstate this account and an email was sent to them informing them of this decision on 6/18/2023.

   

  Thanks,

  Amazon.com

  Seller Performance

• Initial Complaint

  Date:06/15/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/31/2023 Amazon began billing me monthly even though I have never given them this card number and have no card numbers associated with my accounts, nor have I made any purchases or subscription purchases on any amazon account to reflect the charges. When I contacted customer service they basically told me they couldn't find any record of the charges, and then hung up on me. I want my money back and I want Amazon to never charge my card again.

  Business Response

  Date: 06/27/2023

  Hello ****,
  
  I'm ***************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I've reviewed your complaint and checked the charge information that you've mentioned. Unfortunately we are unable to found the charges.
  
  Since we were unable to find an account with the information you have provided, I recommend you dispute this charge directly with your bank.
  
  To avoid any additional unauthorized charges, I also recommend asking your bank about the possibility of having the card reissued.
  
  Your patience and understanding is appreciated.  We look forward to seeing you again soon.
  
  Regards,
  
  Harasankar.M
  Amazon.com
  *****************************

• Initial Complaint

  Date:06/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Appeal to BBB Regarding Misleading and Defamatory Review Hello! Dear BBB Team,I am writing to bring to your attention a review on Amazon that misleads other customers and contains false information, which negatively impacts our reputation. Link: *****************************************************************. ASIN B08JJC6PPG. The review in question is from ***, who states, "The label says, no animal by products. The label also says, the capsules are gelatin. Gelatin is an animal by product. How can I trust the product?" Furthermore, the review's dubious title, "Have to pass," adds to the misleading nature of the content.The customer alleges that our product label provides false information by claiming to be free of animal by-products, while also stating that the capsules contain gelatin, which is an animal by-product. We strongly refute this claim as our product labels have never contained such conflicting information. To substantiate our position, we have attached a live photo of the product clearly displaying the complete ingredients list and label.Reading this review, potential customers may develop the impression that we deliberately mislead or conceal information from our buyers. However, we categorically disagree with these misleading and defamatory statements. We sell strictly what is stated on the product page, and our products can be trusted.We kindly request BBB's assistance in addressing this issue and ensuring the removal of this misleading and defamatory review from our product page. It is essential to maintain the integrity of customer reviews and provide accurate information to potential buyers.Thank you for your attention to this matter. We greatly appreciate your support in rectifying this situation. If any additional information or documentation is required, please do not hesitate to contact us.Best regards,HERBALICIOUS Store

  Business Response

  Date: 06/16/2023

  Hello from Amazon.com,
  
  Thank you for reaching out regarding the product review issue with ASIN B08JJC6PPG.
  
  We've shared the Selling Partner's concerns and the provided information with the dedicated team for review and they will reach out directly to the Selling Partner with further updates.
  
  Regards,
  
  Amazon.com

• Initial Complaint

  Date:06/15/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a neck fan for ***** on Tuesday June 12th . Was charged ***** on June 13th at 7:54 pm. Was then charged again at 8:25 pm on June 14th . Tried talking to amazon and they wouldnt answer, left me in chat .

  Business Response

  Date: 06/16/2023

  Hello Joy,
  
  I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I've verified that your order and can confirm that you have been charged only once.
  
  When you place an order, we contact your bank for a purchase authorization to verify your card but don't actually charge you until the order ships. Some banks may hold funds in your account for these authorizations even if the order is canceled.
  
  Rest assured, authorization charge (13th) will be credited back to Original payment method in 3-5 business days from date of actual charge (14th).
  You'll need to contact your bank for assistance. They can tell you why funds on your account may be unavailable and clarify how long they hold payment authorizations for online orders.
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
  
  Regards,
  *****
  ***********************************

  Customer Answer

  Date: 06/19/2023

   
  Complaint: 20189022
  
  I am rejecting this response because: the money is still gone from my account. Telling me to contact my bank because you wrongfully charged me twice is rediculous. Refund me for your error 
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:06/15/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello! Dear BBB Team,I am writing to appeal for your assistance regarding a review on Amazon that misleads our customers and ***** our reputation. The link: *****************************************************************, ASIN B07L6J1P1K. The issue at hand is that the customer claims to have received a used item instead of a new one, as stated in their purchase. Our company utilizes Amazon Fulfillment, which means that our warehouse ships the new items, and Amazon employees inspected and confirmed their conformity to the product description page. Subsequently, the entire storage and delivery process is under Amazon's control, and we have no means to oversee it.The customer explicitly states that receiving an opened item misled them and hindered their ability to properly test the product. As a result, their consumer experience is irrelevant to other potential customers. This review misrepresents our company's commitment to providing new items and negatively impacts our reputation in the marketplace.We have previously contacted Amazon regarding this issue and received a positive response (******************************************************. 14th June, 2023). However, the review has not been removed from our product page. Therefore, we kindly request BBB's assistance in addressing this matter and ensuring the removal of this misleading review.We appreciate BBB's commitment to fostering fair business practices and maintaining the integrity of customer reviews. Removing this review will help ensure that our potential customers receive accurate and unbiased information about our products and services.Thank you for considering our appeal. We greatly value your support in resolving this matter. If any additional information or documentation is required, please do not hesitate to contact us.Best regards,KitchenStar

  Business Response

  Date: 06/16/2023

  Hello from Amazon.com,
  
  Thank you for reaching out to us regarding a product review issue for ASIN B07L6J1P1K.
  
  We have submitted the Selling Partner's concerns and information to our dedicated team and they will reach out to the Selling Partner with further updates via email.
  
  Regards,
  Amazon.com

• Initial Complaint

  Date:06/15/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a set of **** cameras from Amazon. Unfortunately, the cameras didnt hold battery charge for long so I returned them. My orders page does not show the item has been returned even though it has and Amazon has been in possession of the return since May 25th. Shortly after May 25th I called Amazon because typically I get an email quickly advising the refund has been issued. The agent I spoke to informed I would be receiving a refund on June 3rd. On June 3rd I checked and no refund was issued and the orders page does not show the item as being returned even though it has and the returns center shows Amazon received it. I spoke with ****** on June 7th who advised she issued the refund. I even got an email from her stating the refund was issued and that it would take 5-7 business days. Today is the 14th and I still have not received the refund and Ive been lied twice by Amazon. Now Im being told it would be refunded by June 30th. The item still does not show as returned and Im afraid that I will not get the refund and everyone at Amazon is refusing to help.

  Business Response

  Date: 06/16/2023

  Hello *******,
  
  I'm ******** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB.
  I completely understand your concern regarding the order ending with 5815.
  
  Upon review, I do see that the tracking of the package is showing as delivered back to us on 5/25/2023.
  
  I would like to tell you that generally it will take ***** days for the return to be processed from the day we receive the package.
  
  As it is an electronic item I suggest you to wait till 6/30/2023. If you still do not receive any update on this by that date please do write us back and we will look into this.
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
  
  Regards,
  
  Sai babu
  Amazon.com
  ***********************************

  Customer Answer

  Date: 06/20/2023

   
  Complaint: 20188833
  
  I am rejecting this response because:

  The item was put on payments and even though the item has been returned Amazon is still taking the monthly payments out of my checking account. 
  

  Also, the orders page does not show the item as being returned. After multiple misleading claims this response is completely unacceptable. Also, if the item was received by the processing center on the 25th then 30 days from the 25th is not June 30th. 

  
  Sincerely,
  
  *******************************