Complaints
This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 59,595 total complaints in the last 3 years.
- 21,528 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/15/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed an order for a ESV bible from Amazon on June 13, 2023 only because it quareented delivery by the following day on June 14, 2023. I needed this book by June 15, 2023. While tracking this transaction it stated that the book would be delivered by June 14,2023 at approximately 10:00pm. I checked the site around 4:00 pm June 14th I was concerned because the tracking site was stuck at the point before shipping. I also researched the status of this delivery, which stated that issue was normal and that my order would be delivered on the June 14th. Meanwhile the order never arrived and status was updated for delivery on June 15 at approximately 10:00 pm. I contacted customer service for an explanation of delay and she informed me that there was explanation for the delay and promise me that the order was on its way. I was offered a **** promo code toward a future purchase on my Amazon account for my troubles. The offer was refused because I wanted the offer credit back to the original card where the transaction was made. The representative stated she could not honoro the request. So I ask to speak with the manager who attempted to honor my request and informed me that a additional delay on the order was in place for some unknown reason. Upset and frustrated I requested a total refund because the transaction missed the benchmark. Now my refund will take up to 3-5 days business days preventing me from making a purchase somewhere else. I would like to be made whole and accommodated for the lost time and inability to complete my classes for bible study because of the 2 delays on my order. Furthermore thus delay was not an weather issue.Business Response
Date: 06/17/2023
Hello *************************,
I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
I've reviewed your BBB complaint and I'm sorry to learn about the delayed delivery of your order of KJV Holy Bible.
It appears there were issues at the fulfillment center due to which it could not be dispatched on time. We'd like to confirm that a full refund of $17.28 was issued on June 15, 2023. Refund will be credited to your original payment card within 3-5 business days.
Upon checking our logs, I found that a promotional credit of $5.00 was issued as a gesture of goodwill. We're unable to offer the same credit to your original payment card as we do not have ability to do so. This is the maximum we could do for you and we hope you understand our limitations.
Regards,
*****
Amazon.com
*****************************Customer Answer
Date: 06/18/2023
Complaint: 20191861
I am rejecting this response because:
In the past promotion credits were given to the original payment accounts. Also I did appreciate the delay of my credits to my account. The site needs to be fixed for deliveries especially the dates when the items are ro be received
Sincerely,
*************************Initial Complaint
Date:06/15/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Items sent often are not the same as advertised.Business Response
Date: 06/17/2023
Hello,
I'm ***** from Amazon.com.
I'd love to help, however, I wasn't able to find the order you asked about on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. We'd request you to please help us with the order number related to your purchase.
If you still need help, please contact us again by visiting our Help pages (**********************************), select the "Need More Help?" link and click on "Contact Us." Be sure to contact us from the email address on the account used to place the order.
We look forward to seeing you again soon.
*****
Amazon.com
*****************************Initial Complaint
Date:06/15/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Dear BBB I decided to look for you because I know that you can help me to be heard by Amazon regarding my Amazon account I attach a file with the history of what happened in detail with evidence included for my case to be reviewed. Thank you in advance for helping me at this time.Business Response
Date: 06/19/2023
Hello,
While we appreciate the customer's interest, we are unable to provide information on our investigation methods. We believe that the seller account has been used to engage in prohibited, deceptive, abusive, or illegal activity and that ***** our customers, other selling partners, and our store.
After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision.
The seller has received appropriate communication by email on 04/20/2023.
Regards
AmazonInitial Complaint
Date:06/15/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have a Amazon Prime membership, for at least 3 years I have been unable to post reviews on my orders and or post questions. When I attempt it, I get a warning that says the following " We apologize but Amazon has noticed some unsual review activity on this account. As a result, all reviews submitted by this account have been removed and this account will no longer be able to contribute reviews and other content on Amazon. If you would like to learn more, please see our community guidelines. To contact us about his decision, please email ***************************************"I have emailed MANY times, no reply. I call and each time I call, I am told that I have to email..that not one person over the phone can explain to me why I received this and how to resolve it. Are you kidding me? I asked to speak to a manager and same thing...sorry email only for this issue BUT nobody answers my emails. I am sick of it! I pay for Prime membership, I am not a reseller. I have not done anything wrong. I pay for a membership that I can't use fully let alone get the issue fixed. I am so over it and finally filing this complaint.Business Response
Date: 06/18/2023
Hello,
Thank you for your inquiry. We have noticed some unusual reviewing, rating, or voting activity associated with this account. As a result, we removed all of this account's reviews, and the account is no longer able to contribute reviews, ratings, votes, customer questions and answers, and other related Community content.
Why is this happening?
Customer reviews, ratings, and votes are meant to help customers make informed purchase decisions through unbiased product feedback. Reviews, ratings, and votes that violate our Community Guidelines and our Review policies are not allowed.
This account can no longer contribute content for one or more of the following reasons:
-- Elements of the account indicate a relationship with sellers, publishers, or other reviewers on the reviewed products.
-- Reviews, ratings, or votes were posted in exchange for compensation, such as gift cards, product refunds, review swaps, or free or discounted products.
-- The account requested free or discounted products in exchange for reviews, ratings, or votes.
-- The account was created for the primary purpose of writing reviews, ratings, or votes that violate our policies.
-- An unauthorized party may have accessed this account to write reviews, ratings, or votes.
To learn more about this policy, go to "Community Guidelines":
*****************************************************************************
Has your account been deactivated in error?
If you believe there has been an error, please submit an explanation. Your explanation should include the following information:
-- Evidence or examples that demonstrate that your account complies with our policies.
To contact us about this decision, please reply to this email.
The Amazon Review Moderation teamCustomer Answer
Date: 06/24/2023
Complaint: 20190994
I am rejecting this response because: it is a generic reply, a template. How am I to rebuttal when it isn't specifying what action I supposedly did?? I have been a Prime member for years, I am not a re seller. I do not recall posting or making any negative comments. I have tried to resolve this issue, each time I called Amazon.. I am transferred to many people and have to explain the story to each person, ultimately being told...sorry we can't help you... you must email community standards. And than community standards did not reply back. I became so annoyed with the situation I let it go for so long. It is sad it took this, to get a response and even still this response is generic. So yes, I reject it. I was never issued a warning, nothing. Just one day I attempted to post a review and a warning populated I was blocked from making reviews or comments.
Sincerely,
***************************Initial Complaint
Date:06/15/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Date of transaction: Tue, Jun 13, 2:46 PM The amount of money you paid the business: $1.29 What the business committed to provide you: they are provide shopping service, but they didn't What the nature of the dispute is : they block my account and require alot request document, I did provide a** their request, but they just scam me just asking again and again document, everything I provide is legit Whether or not the bussiness has tried to resolve the problem: they nerver did My account email: ********************** Order number: #***-6606357-7613806 Tracking number: they block my account dont let me track my trackingBusiness Response
Date: 06/27/2023
Hello,
We have reinstated this customers buyer account. We sent an email to the customers registered email address on 6/27 confirming account reinstatement.
Sincerely,
*********
Amazon.comInitial Complaint
Date:06/15/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This is a copy of a letter emailed to Amazon June 13, 2023. Please see attachments for the full letter. Dear Amazon Customer Service,I am writing to request a refund correction for order number 114-7817189-5892206. The correct refund amount is $2,609.99.This order made on February 15, 2023 included Epson Home Cinema 5050UB 4K PRO-UHD Projector with Advanced 3-*********** and HDR10 with 100% Balanced Color and White ********** and Ultra Wide DCI-P3 Color Gamut (Renewed) .I returned the above linked Epson Projector on Monday May 1, 2023. It was received at the *******, ** warehouse on May 3, 2023. An incorrect refund of $108.74 was issued for YODOLLA 84inch Motorized ********** Screen, 16:9 4K 3D HD Electric Projector Screen, Wall/Ceiling Mounted White ********** Screen with Two Remote Controls for **************** Use . I did not return this item. There must have been an error on Amazon.com that indicated that it was being retuned.Verification of the Epson Projector Return Here is how you can verify that the Epson Projector was returned, not the YODOLLA Screen.You will see from the *** Proof of Delivery below that the package shipped was ***** lbs. You will see in the Epson projector listing on Amazon.com that the projector weighs **** lbs. After being packed in its factory box plus a brown cardboard shipping box, the package would reasonably weigh **** lbs. The YODOLLA Screen only weighs **** lbs. Referencing the *** Proof of Delivery above again, the package that I returned with the Epson Projector, weighed **** lbs. The YODOLLA Screen packaged would NOT weigh an additional **** lbs. When I processed the return of the Epson Projector on April 23, 2023, the only Amazon return summary email that I received was for the Projector. You can see in the attached video (UNABLE TO ATTACH IN THIS FORM) that the return label and instructions need to be printed. The tracking number on the label provided by Amazon matches the tracking number from the above *** Proof of Delivery. After receiving the incorrect refund, I contacted Amazon **************** via chat. The representative reviewed the refund and agreed that the refund was incorrect. He asked that I submit an Incident Report on May 5, 2023. I returned a completed for on May 7, 2023. The automated responder stated that a, a **************** associate will be in touch within the next 6 hours. I never received a reply despite following up on May 10, 13, and 15, 2023. You can find the email chain attached. After receiving no response, I reached out to Amazon.com customer service twice via chat about this matter without resolution. I have tried retrieving records of those chats but cannot determine how to through the Amazon website. Please correct the status of this return by issuing the proper refund amount $2,609.99.Thank you,*********************************** *******************Business Response
Date: 06/27/2023
Hello *********,
I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
I've reviewed your BBB complaint and I understand your concern about the refund on your order of Epson Home Cinema 5050UB.
After a through check and investigation, our returns team confirmed that the item returned was "YODOLLA 84inch Motorized Projection Screen". Therefore, the refund was provided for YODOLLA 84inch Motorized Projection Screen.
Regards,
*****
Amazon.com
*****************************Customer Answer
Date: 06/29/2023
Here is my follow-up to the reply from Amazon: I also sent this as a reply to the email directly.-----------------Hello -
I see Amazon's response however they are incorrect. Has a representative at BBB reviewed my submission showing proof that I returned the Epson Projector and am due a refund of $2,609.99?
Below is the information I have provided to BBB and Amazon on numerous occasions. The time log of the times I have contacted Amazon is attached.
I would appreciate someone reviewing this case.---------------I am writing to request a refund correction for order number 114-7817189-5892206. The correct refund amount is $2,609.99.
This order made on February 15, 2023 included Epson Home Cinema 5050UB 4K PRO-UHD Projector with Advanced 3-*********** and HDR10 with 100% Balanced Color and White ********** and Ultra Wide DCI-P3 Color Gamut (Renewed) .
I returned the above linked Epson Projector on Monday May 1, 2023. It was received at the *******, ** warehouse on May 3, 2023.
An incorrect refund of $108.74 was issued for YODOLLA 84inch Motorized ********** Screen, 16:9 4K 3D HD Electric Projector Screen, Wall/Ceiling Mounted White ********** Screen with Two Remote Controls for Indoor & Outdoor Use . I did not return this item. There must have been an error on Amazon.com that indicated that it was being retuned.
Verification of the Epson Projector Return
Here is how you can verify that the Epson Projector was returned, not the YODOLLA Screen.
You will see from the *** Proof of Delivery below that the package shipped was ***** lbs.
You will see in the Epson projector listing on Amazon.com that the projector weighs **** lbs. After being packed in its factory box plus a brown cardboard shipping box, the package would reasonably weigh **** lbs.
The YODOLLA Screen only weighs **** lbs. Referencing the *** Proof of Delivery above again, the package that I returned with the Epson Projector, weighed **** lbs. The YODOLLA Screen packaged would NOT weigh an additional **** lbs.
When I processed the return of the Epson Projector on April 23, 2023, the only Amazon return summary email that I received was for the Projector. I have video that I will gladly email to the correct Amazon representative showing the return label and instructions that were printed. The tracking number on the label provided by Amazon matches the tracking number from the above *** Proof of Delivery. The video is attached here.
I am also attaching a Time Log of all communications with Amazon in an attempt to correct this error. Along with copies of all communications.
Sincerely,
****Business Response
Date: 07/11/2023
Hello *********,
I'm ***** from Amazon.com.
I've reviewed your account and understand you're concerned about the refund of Epson Home Cinema 5050UB 4K PRO-UHD Projector. While I know you're disappointed with our stance on this matter, I want to assure you the information and response that you previously received from us is correct.
As mentioned, our returns team confirmed that the item they received was "YODOLLA 84inch Motorized Projection Screen".
Therefore, the refund was provided for YODOLLA 84inch Motorized Projection Screen.
Im sorry for any disappointment caused and appreciate your understanding.
Regards,
*****
Amazon.com
*****************************Initial Complaint
Date:06/15/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We sold a dayco belt to a customer through ******************** seller central - We charged below cost, provided free shipping, proof of delivery tracking - buyer did not contact us, just raised a refund request through amazon - amazon did not do any due diligence, just gave him a full refund, deducted entire amount from ** - I complained 4 telephone calls and three emails to amazon but they failed to listen - Today I raised a dispute with my credit card and this BBB complaint against amazon for fraud/laziness/ineptitude - I need the $17.41 back (money not important) but what is is a full written apology with a persons name, signature, phone and email addressBusiness Response
Date: 06/18/2023
The seller has already disputed the refund given on Order # ***-9902685-9673865. The buyer was refunded properly based on the return policy. The seller is welcome to file a Safe-T claim to see if they can be reimbursed for the refund given to the buyer. They would need to follow the steps given below to file a SAFE-T claim through Seller Central:
1. From the Orders tab, select Manage SAFE-T Claims option.
2. On the Manage SAFE-T Claims page, click on the File a new SAFE-T Claim button in this link: *****************************************************
3. Enter the order ID for which you want to file a SAFE-T claim and click on the Check Eligibility button.
4. If your order ID is eligible for a SAFE-T claim, a form will be shown where you will need to input the claim details.
5. Provide the reason for filing SAFE-T claim and upload supporting documents as requested.
6. Fill in your inputs on the Please describe the issue field.
7. Click on the acknowledgment check box and then click on the Submit SAFE-T claim button to file the claim successfully.
8. Once the claim has been submitted, you will receive an email notification from **************************************
Note: Any communication related to SAFE-T claims will be sent to the email address configured in Seller Central for receiving "Claims Notifications".
To view or edit the Claims Notification email address, go to
******************************************************************
Details of orders that are eligible for reimbursement are given below:
* Amazon determines that the buyer abused Amazon's return or refund policy.
* An item is returned to you in unsellable condition and Amazon determines you were not at fault.
* A materially different item is returned to you and Amazon determines you were not at fault.
* An order was refunded without return, and Amazon is at fault.
* The return mailing label was issued through Amazon and the product was lost in return.
* You purchased shipping through Buy Shipping Services, and the tracking shows the item was delivered, but the customer claims they did not receive the package.
* The buyer requested a replacement instead of a refund, and you successfully provided a replacement, but your order was still refunded.
Note: You will receive an email regarding the decision within 7 calendar days of filing the claim. You can also track the status of your claim on the Manage SAFE-T Claims page.
For more details, please go to
***************************************************************** Regards, Amazon ServicesCustomer Answer
Date: 06/19/2023
Complaint: 20190720
I am rejecting this response because:I should not have to fill out any of your Safe T claims when you are supporting a fraudulent buyer. Your lack of due diligence and reaction of ******* to reimburse a buyer with your "eager to please" methods should not constitute extra needless effort for your procedures on my part.
You knew very well from my phone calls and emails
1. Brand new Dayco belt was shipped to buyer on time below cost and with free shipping
2. We paid **** extra just to ensure trackability. Tracking shows item was delivered
3. ***** DID NOT contact ** even once, went directly to you for a refund
If you are so generous, pay them from your deep pockets, why kick a poor guy in the face when he is down? The amount is insignificantly small, I am making a statement here that you are wrong on principle, ethics, effort and reasoning.
Sincerely,
Subir ***********************Initial Complaint
Date:06/15/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Amazon had a promotional coupon they mailed out for 20% off any electronic. It was not working at the time, so the livechat agent told me to place the order and they would apply the coupon after it was delivered. Once it was delivered, I provided the transcript to Amazon so the agent could see the promise of the 20% off coupon applied after delivery and was told by multiple supervisors that they would not honor that request and that previous agent had lied to me to get me to place the order. So I was scammed into buying something with the promise of the coupon being honored after it was delivered only to be told that agent lied to me and they would not do anything to resolve this issue for me.Business Response
Date: 06/27/2023
Hello *****************,
I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
I'm sorry you weren't able to take advantage of this promotional offer before it expired. Our promotional offers function much like a coupon in a physical store. They are valid only for the length of the promotion.
Regards,
*****
Amazon.com
*****************************Customer Answer
Date: 06/27/2023
Complaint: 20190583
I am rejecting this response because: the pictures show the customer service stating it would be applied after delivery since the coupon was not working at the time.
Sincerely,
*****************Business Response
Date: 07/12/2023
Hello *****************,
I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
I've reviewed your account and understand you're concerned about the promotional discount. While I know you're disappointed with our stance on this matter, I want to assure you the information and response you previously received from us is correct.
As mentioned, the promotion was expired. Our promotional offers function much like a coupon in a physical store. They are valid only for the length of the promotion.
Regards,
*****
Amazon.com
*****************************Customer Answer
Date: 07/17/2023
Complaint: 20190583
I am rejecting this response because: You did not bother to even look at the attachments I sent over.
Your representative said after delivery the promo code would be applied since it was not working. The promotion code was active on the product I purchased (as the first picture shows) but was not working come checkout like it should (as the second picture shows) and the chat representative told me they would apply the discount after the order was delivered (as the third picture shows) .
Your response simply shows you did not take any time to look into this case at all and instead chose to send a copy and paste response that did not apply to this issue.
Sincerely,
*****************Business Response
Date: 07/20/2023
Hello *****************,
I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
I've reviewed your correspondence and I understand your concern about the promotional discount. While I know you're disappointed with our stance on this matter, I want to assure you the information and response you previously received from us is correct.
As mentioned, the promotion was expired. Our promotional offers function much like a coupon in a physical store. They are valid only for the length of the promotion.
The information which was provided by our representative was incorrect and false. We've already taken appropriate actions on the representative who made a false promise.
Moreover, your order was fully refunded for amount $1299.00 on June 25, 2023.
Regards,
*****
Amazon.com
*****************************Initial Complaint
Date:06/15/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I return the item on May 14th, 2023 and was supposed to receive a refund in the amount of $15.22, but I have not. I have contacted them three times now and they all have told me I would receive it within 5 days but I never did.Business Response
Date: 06/17/2023
Hello,
I'm ***** from Amazon.com.
I'd love to help, however, I wasn't able to find the order you asked about on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. We'd request you to please help us with the order number related to your purchase.
If you still need help, please contact us again by visiting our Help pages (**********************************), select the "Need More Help?" link and click on "Contact Us." Be sure to contact us from the email address on the account used to place the order.
We look forward to seeing you again soon.
*****
Amazon.com
*****************************Customer Answer
Date: 06/17/2023
Complaint: 20190518
I am rejecting this response because: I have attached the screenshots showing that my order was able to be located and was told I would receive my refund but still have not.
Sincerely,
*********************Customer Answer
Date: 06/21/2023
Order #: 113-5696301-9609845Business Response
Date: 06/23/2023
Hello *********************,
I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
I've reviewed your BBB complaint and I understand your concern about the refund on your order.
Upon checking your account, I found that a full refund of $15.42 was already issued on June 15, 2023.
Regards,
*****
Amazon.com
*****************************Customer Answer
Date: 06/26/2023
Complaint: 20190518
I am rejecting this response because: I have been told this several times already and I have not received this refund yet.
Sincerely,
*********************Business Response
Date: 06/28/2023
Hello *********************,
I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
I've reviewed your BBB complaint and I understand your concern about the refund on your order.
As mentioned, a full refund of $15.42 was already issued on June 15, 2023.
You can view details of the completed refund on your Amazon.com account:
**********************************************************************************
If you don't see your refund posted to your account, please contact your issuing bank for further assistance. Your bank can clarify how long it'll take them to post the refund.
If your bank has trouble locating the completed refund, please contact our Billing Specialists so they can investigate why this may be happening. You can email them directly at *****************************************. Please include:
- the order number if available
- the last 2 digits of the payment method
- the amount of the refund
- the date of the transaction
- any other information you find pertinent
If your account has been closed or canceled and you have another credit card with the same issuing bank, they can normally apply the refund to your new card. If you no longer have a credit card with the issuing bank, they should issue you a refund check.
Regards,
*****
Amazon.com
***********************************Initial Complaint
Date:06/15/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Just received an email from Amazon about order # ***-1091287-7321803 for hand soap. This item was received but leaked in the box and unable to return it. I contacted Amazon and they told me they will replace the item and I dont need to return it. Now Im getting an email from Amazon that I must return the leaked hand soap or I will be charged. Since I am unable to reach a human Freon amazon, Im filling this complaint with the BBB. Please have amazon call me ************Business Response
Date: 06/23/2023
Hello ***********,
I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
I've reviewed your BBB complaint and I'm sorry to learn about the leaked condition that your order arrived in.
I'd like to confirm we've revoked the return requirement and I assure you won't be charged for not returning the item. Kindly disregard the return reminder that you received.
Regards,
*****
Amazon.com
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