Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

49,859 total complaints in the last 3 years.
17,478 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/19/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On June 5th 2023, I ordered a package from Amazon.ca, from what I learned now was a "Third-party seller" through Amazon's website. The charge on my credit card is from "AMZN MKTP CA*TH0TR9KX3 WWW.AMAZON.CA".I came home yesterday to my apartment on Sunday, June 18th 2023, to see the package leaning against my front door. I brought the package inside, and upon inspecting and opening the package, I determined there was nothing inside of it. No item, nor any invoice, receipt or paperwork.I contacted Amazon via phone to try to address this, to which they told me I needed to contact the "Seller" as the item was not sold by Amazon, but by a third party on their marketplace and there was nothing they could do for me at this time. I contacted the seller, which replied hours later stating there was nothing they could do either, as they claim to have sent the package out to me with contents intact. I have followed up with Amazon multiple times since via chat, trying to seek a refund for this order, to which they proceed to provide generic responses, customer service rigamarole, and no viable solutions whatsoever. The item I ordered was $190.62 CAD, which I never received, and I am not being provided with any solutions or empathy for that matter in making sure I as the customer get my money back.I would simply like the amount of $190.62 CAD to be refunded back to my original method of payment as soon as possible, as I've requested numerous times from Amazon to no avail.
Business Response
Date: 06/26/2023
Hello *********,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We are sorry to hear that you didn't receive your Ordered item from the delivered package as it was empty. We value your feedback and we will pass it on to our logistics team.

Rest assured, I can confirm that the refund has been processed.
Refund amount CDN $190.62 to your Original payment method on Wednesday, June 21, 2023 at 12:19 PM (PDT)

You can view details of the completed refund on your Amazon.ca account:
****************************************************************************************

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
Amazon.com
***********************************
Initial Complaint
Date:06/19/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Greetings, First, please kindly note that I had to indicate the wrong zip code because the BBB website was not letting me proceed. I indicated the ***** zip code, while my zip code is ***** This zip code can be easily found on ****** maps for my city ******, but BBB was not able to identify it for some reason. MY ************ I created my account on ****************** to do shopping a few months ago. Everything went well until Amazon placed my account on hold for nothing. I have done nothing against policy and did not violate Amazon rules. Amazon said they only wanted to verify my credit card ownership due to suspicious activity. I have submitted all documents to them, including the bank statements that they requested and my ID and selfie. But they responded that they were not able to verify my ownership. My card statements contained all the information about transaction details, the information that only the owner can know and have. And still, they are not reviewing anything and just deny my attempts. Please help
Business Response
Date: 06/28/2023
Hello,
Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.
We notified the customer of this decision by email on 5/23.
Sincerely,
*********
Amazon.com
Initial Complaint
Date:06/19/2023
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On June 16 2023 I called Amazon for about the tenth time trying to achive one thing. That is for all of my deliveries to require a signature upon delivery. Because their delivery partner has been leaving my deliveries outside of my apt. building or outside my apt door. Amazon has promised to make it happen and every call I have been told someone will call back in 2 days to sort out. No one has ever called back. So on 15th of June I called to inform Amazon that on my way to laundry room with my arms full with laundry basket I just purchased days earlier I tripped over box o cookies delivered and left outside my door without my knowledge. I tripped and broke my basket and crushed cookies and badly bruised ribs. Amazon offered to pay for cookies and basket for me. I made it clear that I did not call for that and I was eating cookies any way. But they refunded anyways. When they wanted me to return laundry basket for refund I made it clear I did not have it anymore as it went out in morning garbage. I had to tell her 4 times I did not have basket to return so forget about it. She sent one anyways against my wishes repeating for her to not send as I could not send back broken one. Now they want me to send back or they will charge my card for another basket I did not order and did not want. Still had no answer as to why no one has called me back or how to get signature's for deliveries just more hoops they think I need to jump threw sending back things I insisted they do not deliver in the first place. When I called in to Amazon to resolve problem and have them clear my account of any payment of this basket they are sending I was hung up on when I insisted it is not my job to get ahold of delivery people and cancel order so I am not charged it was Amazons I said. Then she hung up even tough I have been polite the hole time but I would not agree that this was my problem and not Amazons. No answer as how to stop orders from being put in a dangerous place where one can trip
Business Response
Date: 06/20/2023
Hello ******,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We're sorry to learn about the delivery delays you've experienced with your recent orders.

I'd love to assist on this, however, I wasn't able to find the order you asked about on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. We'd request you to please help us with the order number related to your purchase.

If you still need help, please contact us again by visiting our Help pages (**********************************), select the "Need More Help?" link and click on "Contact **." Be sure to contact us from the email address on the account used to place the order.

We look forward to seeing you again soon.
Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
*****
***********************************
Customer Answer
Date: 06/20/2023

Complaint: 20204368

I am rejecting this response because:

Sincerely,

***********************
It is obvious they did not read complaint as response does not reply to my complaint, as I have no delivery delays I have a problem getting my deliveries not left outside my apt. building and not delivered to my apt. And after many many tries Amazon has not helped me to require signature on delivery as they insist is my right and is possible. Neither Amazon or their delivery department can walk me threw how it is done. Now they want an order number for a order for some reason and I do not know why or which one they would like. I called Amazon just now only to be sent email with instructions that if I am unable to sign for order on delivery I should change delivery address where someone is able to sign. As if I am unable to sign myself. They don't grasp that I am not given that option to begin with and that is bases of complaint. If they want order number for laundry basket it is ORDER # 702-4305006-2722667. But no one called me as requested and they don't seem to understand nature of complaint if they even looked at it. Not sure what to do next or what Amazon wants.
Business Response
Date: 06/22/2023

Hello ******,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for taking the time to write to us. We are very sorry to learn of this situation, this is certainly not the experience we wish for our customers.

I've reviewed your complaint and can taken necessary actions on the representatives for providing incorrect information and forwarded to appropriate team.

Rest assured, you will not be charged for the replacement Order and the Retrocharge is disarmed.

I do understand that you had delivery issues with the carrier partner Intelcom as they aren't delivering as per instructions but sorry to inform you that we do not have control over third party drivers to coach them. We request you to please reach out to carrier team as they have further options to take actions on specific drivers or to request signature upon delivery.

Please refer to the tracking info in the order page in Your Account or through Intelcoms website at ***************************

Please feel free to contact us directly by replying to bbb @amazon.com if we can be of further assistance.

Regards,
*****
***********************************
Customer Answer
Date: 06/22/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
Date:06/19/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was issued a refund for a product from my seller for a dresser but Amazon refused to issue my refund to my debit card saying my bank refused the refund however my bank says they did not. This is a ploy by Amazon to force customers to get Amazon credit to still use their company to save them money. This is bad business practices and a ploy by Amazon. This was for WLIVE three drawer dresser.
Business Response
Date: 08/01/2023
Hello ******,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We are sorry to hear that you didn't receive refund on your Order.

Upon reviewing, I can confirm that 10 drawer dresser was refunded on Tuesday, February 7, 2023 at 8:54 AM (PST)

Refund amount: $91.44
The account close request has been received at our end on 2nd July 2023, hence refund for 3 drawer cannot be processed.

As the account has been closed, we will not be able to take any further actions on your account or Order.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
*****
***********************************
Initial Complaint
Date:06/19/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello Amazon Team.I'm writing to escalate my Complain ID:*********** that I submitted via Report Abuse in my Seller Central. Seller support team did not react to it. I need to escalation of business-critical issues. Someone has attacked our brand listing ASIN:B0BMBC1FJX by publishing abusive unverified negative reviews to damage our review rating on Amazon. Please investigate these negative, abusive reviews below. It has suspicions and abusive patterns.I believe this review violates the policy for the following reasons:This review violate the policy as it criticizes the effectiveness of the product and suggests that the customer should receive a refund without following the usual return process. While expressing disappointment with the product is allowed, the request for a refund without returning the item goes against the guidelines.Review Link ***************************************************************** Profile ******************************************************************************************************************* Regards,Evgeniy H
Business Response
Date: 06/20/2023
Hello ****/SELF PRO OFFICIAL,

Thank you for informing us that one or more of the customer reviews for *********** Dog Bark Deterrent Device, Stops Unwanted Dog Behavior: barking, jumping, aggression, No need yell or swat, Just point to the dog (your or neighbors), Hit the button, Ultrasonic Long Range may violate Amazon's Community Guidelines.

We will investigate your report and take the appropriate actions. While we cannot share any additional information about any actions we take, we appreciate your help in ensuring other customers are empowered to make informed purchase decisions with authentic customer reviews.

If you would like to learn more about Amazon's customer review policies, please see our Community Guidelines (*****************************************************************************).

Amazon Review Moderation team
Customer Answer
Date: 06/20/2023

Complaint: 20204242

I am rejecting this response because:

I hope you can remove the review as soon as possible.

This review violate the policy as it criticizes the effectiveness of the product and suggests that the customer should receive a refund without following the usual return process. While expressing disappointment with the product is allowed, the request for a refund without returning the item goes against the guidelines.

Thank you,
****

Sincerely,

*********
Initial Complaint
Date:06/19/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear Better Business Bureau, I hope this message finds you well. I am filing this complaint against Amazon.com. Despite sending numerous appeals, my account was deactivated without a proper explanation, and I was flagged for engaging in deceptive activities. However, I firmly believe that there might be misunderstandings in this matter.My account was reactivated last February 2023, and I was about to receive my funds. Unfortunately, I was then notified that I needed to update a file, which I promptly did, and undergo video verification. I followed the entire process diligently, but to my dismay, my account was flagged once again without a proper explanation.I am at a loss for words and deeply concerned about the significant amount of funds currently withheld in my account. This situation has put me in a dire financial situation, and I am in desperate need of assistance from the Amazon Seller Performance team.I understand that Amazon handles countless appeals daily, but I sincerely hope that they can empathize with my situation and provide the necessary support to resolve this matter swiftly. As an Amazon seller, I have always strived to maintain a high level of integrity and deliver exceptional service to my customers.I kindly request your intervention to reach out to Amazon. I am confident that a thorough examination will reveal any misunderstandings or errors that led to the current situation. Your prompt action and understanding in this matter would be immensely appreciated.Sincerely,Deluxe Shopping/****************** Merchant ID: *************
Business Response
Date: 07/03/2023
Hello,

Due to the status of your account, funds will not be transferred to you until all open orders have shipped and any amounts paid for A-to-Z claims on your orders have been deducted. This usually takes about 90 days from the date your account was impacted, which was on 04/19/2023, but funds may be held longer.

If we do not receive A-to-Z claims on your orders, funds will be transferred to you on or after 07/18/2023. We may not respond to further emails about these funds prior to 07/18/2023.

Depending on your account status and activities, you may be required to complete an additional review before funds can be released. Amazon may withhold payments if we determine that your account was used to sell inauthentic or prohibited goods, commit fraud or engage in other illegal or abusive activity.

Learn more about this policy in Seller Central help:
*******************************************************
Thank you,
Payments Specialist
Amazon.com
Initial Complaint
Date:06/19/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am the owner of Amazon seller account REBU'S *************************** and I need to address the issue with Amazon not letting me get the funds from my seller account. From 4/3/2023, all my funds are not available for transfer. They were put into the Account level reserve without explaining this decision or any notices regarding this decision. Moreover, I cannot transfer them from my account even on the estimated date for transfer, all my funds are unavailable. My account is active and in good standing. I do not have any policy warnings, and there were no letters regarding my funds withheld from Amazon's side. I already opened several cases regarding the issue, but got no answer on why that situation happened, and It was not addressed by Amazon. Moreover, I contacted ******************* team and ******** reserve inquiry team, but received no answer. As of now, Amazon withhold all my funds and do not let me get them for several months without any reasoning or explanations. Please, help me get my funds and activate payments process.
Business Response
Date: 06/20/2023
Hello from Amazon,

We are writing to inform you that disbursements from your Amazon seller account have been placed on hold. We took this action because Amazon received a Notice of Violation by a party who claims that ASIN(s) sold by you violates Californias Proposition 65.Your selling agreement permits Amazon to place disbursements from your seller account on hold in light of this notice of violation, and requires you to defend and indemnify Amazon against the pending claims. To address your obligations, please contact Amazons counsel *********************** (********************************).

We appreciate your prompt cooperation and thank you for selling on Amazon.com.
Thank you,
Payments Specialist
Amazon.com
Initial Complaint
Date:06/19/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear amazon kdp specialist I know you are working so hard to resolve issues and I just want to inform you that amazon kdp support team sent me this message :RE:[CASE ***********] Notification from Amazon KDP *********** <*********************>Executive Customer Relations <*********************************************************> Thu, Jun 1, 2023 at 6:59 AMTo: ********************* Hello,Thank you for your email concerning the status of your account.After reviewing your response, we have reinstated your account.However, since you have previously requested to close your Amazon account associated with this email address, all of the Amazon products and services associated with your closed account, including your KDP account were also closed and are no longer available.You can open a new KDP account in this email address and continue publishing your books in Amazon.To open a new KDP account, please follow the steps listed on our Help page:********************************************************** I have resolved the issue, kindly amazon kdp support consider my effort, this business is my life i have have been working with amazon sine 2019, I have good experience with customers. kindly investigate this [CASE ***********]it belongs to my official account that i have been using since 2019.Kindly accept my apology.
Business Response
Date: 06/20/2023
This has already been handled in previous complaint IDs :20094870,20145773,20141365

On January 12, 2023 KDP terminated the publishers account for violating the Content Guidelines. The publisher appealed several times, we reviewed this case diligently and confirmed that actions taken were correct. We informed the publisher on February 1, 2023 that their account will not be reinstated and we will offer no **************** on the matter. The case has been reviewed more than twice and confirmed the upheld on the decision. ************** was informed by the Executive Customer Relations on this decision. The same has been confirmed in previous BBB cases: 20094870,20145773 &20141365
Initial Complaint
Date:06/19/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have spent a lot of money on Amazon. I have a credit card on Amazon. Ive never missed one payment on Amazon, and I am not allowed to write reviews. I will admit a very, very, very, very, very, very, very, very, very, very, very, very, very, very, very, very very, very, very, very, very, very long time ago, I did receive some products for doing reviews. Oh, I was probably the only honest person who did it because if it was a product that I could not write a good review about, I returned it I f****** returned it I never wrote a good review about some thing that was bad , you guys gave me back my privileges and then I wrote some good reviews and then you f****** took it away from me again I spend enough f****** money at your company that you should allow me to write reviews because for one you sell a lot of crappy products and people need to know not to buy those crappy products like the shelves did I spent 50 bucks for that I really cant return because I had to drill into them to get them onto the wall and then they didnt even hold the **** books that I needed them to hold, so yeah, you sold me a crappy product Among many others and I cant write a review to tell people not to buy the crappy product that you sell. Im f****** ****** off about it. No I want my right to make a review about a product reinstated. Oh I am a good customer and I dont deserve this f****** treatment from a company that sells f****** crappy products , so what are you gonna do about it?
Business Response
Date: 06/19/2023
Hello,

We have reviewed the buyer's account and we are unable to reinstate their reviewing privileges.

We are unable to provide information on our investigation methods.
Initial Complaint
Date:06/18/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My previous phone number ************ was canceled, so that I can not login my Amazon account since Jan 2023. However, Amazon memership automatically charged a full year membership fee ($150.47) from my Discover credit card. My amazon account was permantly closed by Amazon because I failed to answer the questions. However, the membership fee was not refund.I tried to dispute through *************. However, it was not scuessful.(Case Number:936398060D Merchant Name:AMAZON PRIME*CS31H1ZL3 Dispute Amount:$150.47)I want Amazon refund my membership fee ($150.47) which was not used and remove my bank infomation from the closed account.Thank you!
Business Response
Date: 06/19/2023
Hello ************,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the prime membership charge on your card.

I apologize for the inconvenience that you've experienced in this case.

Upon checking, I see that the prime membership was canceled as the prime charge was already disputed with the bank.

I would request you to contact your bank for more information and unfortunately, we'll not be able to take any action on it from our end as the charge has been disputed.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
Arun

Amazon.com
***********************************

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