Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Amazon.com

  202 Westlake Ave N Ste 2 Seattle, WA 98109-5264

  
• 

  Amazon.com

  3680 Langley Dr Hebron, KY 41048-9135

• 

  Amazon.com

  2020 Joe B Jackson Pkwy Murfreesboro, TN 37127-7792

• 

  Amazon.com

  1155 Worldwide Blvd Hebron, KY 41048-8648

• 

  Amazon Fulfillment Center

  3350 Laurel Ridge Ave Ruskin, FL 33570-5526

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/19/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My son ******** ****** is 13 years old. He opened his own Amazon.com acct under his own email ********************** He then added in 3 gift cards in total of $229 and spent $50. After he spent the $50, Amazon locked his acct and any further access to the remaining gift cards: effectively stealing the remaining $179. He then was notified that his account was closed and locked for security reasons. It has been 3.5 weeks since this happened with countless emails and phone calls to Amazon by myself and my husband. We were asked to show them the 3 physical gift cards in photos, provide our IDs, provide his student ID etc. We have spoken to managers etc. We did all of this- no resolution. We have called 7 times about this in the three weeks with no help or resolution. We consider this theft of $179 in gift card value by Amazon from a 13 year old child. I am uploading photos of the 3 gift cards that remain in our physical possession.Amazon has not been helpful at all and continues to tell us that our acct is being reviewed by "Account Specialists" with no other communication or help and it has been almost a month which we do not find reasonable or customary. *************************, MD

  Business Response

  Date: 06/28/2023

  Hello,
  We have reinstated this customers buyer account. We have granted the customers request for a refund. We sent an email to the customers registered email address on 06/28/2023 confirming account reinstatement.
  Sincerely,
  ***
  Amazon.com

• Initial Complaint

  Date:06/19/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I tried contacting Amazon because I continue receiving emails for items that were returned, but they are claiming they did not receive them.1) Order# ***-3724591-5336265 Small gym back 2) Order# ***-7348669-7787418 couple bestie shirts I was transferred to about 5 people, spoke with a "manager" named **** who told me I was threatening her when her agents were no help and then she threatened me. I am requesting your assistance to make sure that I am not charged for these items (one of the agents that I talked to told me I had to wait to be charged and then contact them.) how does that even make sense? I've already returned the items!

  Business Response

  Date: 06/23/2023

  Hello ******,
  
  I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
  
  I'm sorry you received an e-mail notification indicating you were required to return the item Soul Couple Bestie 01 Shirts Best Friends **Shirts and Konelia Small Gym Bag for Women and Men Waterproof Workout Sports Swimming Bag.
  
  I've cancelled the retrocharge for both the above mentioned items.
  
  Please be assured that you'll not be receiving any email reminders further in this regard, and you'll not be charged for the same.
  
  Your patience and understanding are greatly appreciated.
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.
  
  Regards,
  Pratap

• Initial Complaint

  Date:06/19/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Seller Account has been deactivated for being 'related' to another Account PANASIUTRE, yet no relation is existent now and account must be reactivated. The essence of relation: using the same shipping address and prep center in the ** for storing the stock of goods. My account was deactivated due to being related to the account named PANASIUTRE. The real owner of PANASIUTRE account is *****************************, not me. An erroneous relation between my account and PANASIUTRE account occurred due to Shipping Address ********************************************************************************************************** that was used both on MY account and PANASIUTRE account. This happened due to the fact that we both rented DIFFERENT warehouses from the same Landlord - ***** INDUSTRIAL CANYON CA1M06 LLC - in the same building. The warehouse that I am renting is a part of many premises located at this address. Thanks to ongoing communication with the Landlord, it was clarified that the premises were actually rented in parallel to another person who happen to be Amazon Seller, too - PANASIUTRE. Id like to point out, it is not the same warehouse and is not the same storage place. We do not ***own, cooperate or in any other term ***work in any business terms.I have provided all possible documents to confirm both my identity and personal ownership of the warehouse, but my account has not yet been restored. I consider this a violation of Amazon's policy, because everything that was within my competence on this issue has been done. I no longer have authority to influence case within framework provided by Amazon.Corrective Measures were taken into life immediately. Among them: conduction of investigation, contacting the Landlord to clarify the case, contacting another Seller, asking them to remove the relation, etc. As of now no relation was established,Preventative measures have already been implemented and are still on-going to provide the most of the security and the confidentiality.

  Business Response

  Date: 06/20/2023

  We have decided to reinstate this account and an email was sent to them informing them of this decision on 6/20/2023.

  Thanks, Amazon.com Seller Performance

  Customer Answer

  Date: 06/22/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *************************

• Initial Complaint

  Date:06/19/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I would like to appeal Amazon's decision to block my account. They think I own another account as well. But I've never registered any other account in my life than the one they blocked. They only listed the name of the linked account and it's not familiar to me at all. I made a suggestion as to what might have caused the connection. Several years ago I dealt with a scammer who later blackmailed me into blocking my account. I did not fall for this blackmail. And now my account is blocked for linking to an account I don't know and I don't understand anything at all.I gave them an appeal and a service agreement I found in my files with that person. But I'm not even sure if he owns the related account. I don't know what else to write to Amazon or what evidence to give them. I hope you can help me somehow resolve this issue and unblock my account.

  Business Response

  Date: 06/20/2023

  Hello, 

  We have reviewed your submission and are unable to reinstate your account at this time. Please see email communication sent on 06/08/2023 02:30 PDT on the account reinstatement process. 

  Thanks

  Amazon Seller Performance Team 
  

• Initial Complaint

  Date:06/19/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received an email stating that I wouldn't get charged for a subscription, yet they continue to charge my account a subscription fee.

  Business Response

  Date: 06/20/2023

  Hello *****,
  
  I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I've reviewed your account and can confirm that you have already received a free Prime trial in the month of *** which was billed on your ****** account.
  
  Please review your E-Mail we sent on Wednesday, *** 10, 2023 at 11:13 AM (PDT)
  it says "On June 10, 2023 your promotional offer will end and your plan will automatically change to $14.99/month"
  
  Hence, it was not charged for *** and charged for ***** Please contact ****** for more information on the Trial Prime they are providing.
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
  
  Regards,
  *****
  ***********************************
  

• Initial Complaint

  Date:06/19/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For Order ID: *******************, the tracking number showed delivered. See attachment.Per amazon policy, if buyer did not receive the item and we used the amazon shipping service. amazon will cover this lost. please reimburse us. make sure you checked the attachment.

  Business Response

  Date: 07/03/2023

  Hello,

  We are unable to credit the sellers account for this transaction on order 114-4714690-7528257. In this case the customer claimed an issue with the tracking, information provided(Tracking number **********************) shows that the package has been returned to seller already.

  Sincerely,

  Customer Answer

  Date: 07/03/2023

   
  Complaint: 20204946
  
  I am rejecting this response because:
  We need to reduce the original shipping cost 
  Sincerely,
  
  Zhe Xing

• Initial Complaint

  Date:06/19/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  for order number 114-8432477-4409823, we opened a safe-t claim and amazon only issued partial refund. Amazon issued buyer full refund including the outgoing shipping fee and return shipping fee. Buyer did not send back our item. Amazon needs to reimburse use the outgoing shipping fee and return shipping fee. Your customer service working for your safe-t claim team claimed the outgoing shipping fee is not refundable to **. That is wrong. We had another safe-t claim, 92394-71846-8188538, amazon did refund ** the outgoing shipping fee and return shipping fee. so whoever made decision on 114-8432477-4409823 was wrong and was not familiar with amazon policy. Please reimburse ** the outgoing shipping fee and return shipping fee.

  Business Response

  Date: 06/20/2023

  Hello from Amazon.com,

  I understand the concern regarding the appeal for amount reimbursed in the Safe-T ***** for Order 114-8432477-4409823.
  

  In regards to this Order, the SAFE-T appeals team reimbursed the Seller for item costs. Additionally, the seller appealed once more for outbound shipping cost and return label cost, and the SAFE-T appeals team advised the return label cost was already reimbursed and outbound shipping is ineligible for reimbursement through SAFE-T. As our policy states, return shipping cost(s) or restocking fee(s) may be deducted from the refund in accordance with the refund policy.

  This is a help page for the refund policy: ********************************************************************************

  This help page shows the aforementioned policy for Safe-T ***** reimbursements: ********************************************************************************

  Customer Answer

  Date: 06/21/2023

   
  Complaint: 20204869
  
  I am rejecting this response because:
  Why you refunded the outbound shipping fee to buyer 
  Sincerely,
  
  Zhe Xing

• Initial Complaint

  Date:06/19/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 31,2023 I ordered a ******** switch order#***-8196729-4522632 for same day delivery as a gift needed for that day when item was delivered I was at work got notification that it was delivered when I got home package was no where to be found asked neighbor upstairs if they seen it they said no I checked Amazon app and seen that driver left package on front porch by ******** where it was in the open I contacted customer to let them know I did not get it that somebody must of stole it because driver leaving it in a unsecured location they told me that the system would not let them give me a refund for at least 24 hours in case the package showed up even though the driver left a picture of where they left it. So the next day after 7pm I contacted them again as instructed they then said that they would not give me my refund because package was delivered to correct address I told them it may have been delivered to the right address but there driver acted in negligence by leaving it where anyone can see it when walking by. They told me I would have to make a police report and the report has to be in closed status which does not happen until the police finish investigation which would be pass the time Amazon was giving me to give them the report. My neighbor down the street told me there Amazon package was stolen on the same day because the driver just left the package on the bottom of there stair instead of on there porch in a secure location. They are failing to take responsibility for there drivers carelessness actions. I want my money back.

  Business Response

  Date: 06/19/2023

  Hello ******,
  
  I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I'm sorry for the trouble you had with the order. 
  
  I've checked and see that our customer service department has requested for a police report.
  
  You may wish to contact your local police authorities and the shipping carrier to pursue this matter further.
  
  If the issue isn't resolved after contacting local law enforcement and the carrier, please contact ** back during the business hours of the related police department with a Police Report number, a link to access your Police Report, or a PDF/Image file of the Police Report. There are multiple ways to file a Police Report. Check with your local authorities for ways to file a report.
  
  In order for ** to validate your Police Report, it must be in a "Complete/Closed" state, be reported in the local jurisdiction (city, county, municipal) in which the package was reported delivered, and include the following:
  
  - The delivery address regarding this incident.
  
  - The items were delivered according to the carrier tracking.
  
  - The report was created for stolen items/theft/larceny/incorrect delivery or similar crime.
  
  - The date the report was created.
  
  - The name of the police department.
  
  - If the Police Report was created over the phone: The name and badge number of the reporting officer.
  
  Were unable to accept Police Reports that are in pending or any other incomplete status, as well as reports not filed in the local jurisdiction in which the package was reported as delivered. The Police Report must be filed before July 15, 2023 to be considered for review. Only one Police Report is needed for all orders that are part of the same shipment. A separate Police Report is needed for orders delivered in different shipments.
  
  To assist in obtaining a Police Report, we recommend that you provide a copy of this email to the police to help explain what has happened. We will happily cooperate with the police as part of any investigation.
  
  We look forward to see you soon.
  
  Regards,
  Praveen M
  Amazon.com.
  *****************************

  Customer Answer

  Date: 06/20/2023

   
  Complaint: 20204699
  
  I am rejecting this response because: they are telling me to contact the carrier or local law enforcement but yet they cant provide me with the phone number for carrier since it was there own delivery driver that made the error. Second of all when making a police report the report remains open until there done with investigation and they are saying the report must be closed when given to them and they want it by July 15, 2023 which it does not guarantee the police report will be closed by then. Also there is a charge to obtain a police report that I am not paying for. Your driver left it in an unsecured place you make the report and pay for it.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:06/19/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a computer from Amazon on February 16th,2023. I received it on March 3rd,2023 and returned it on March 5th because it was not properly assembled. Amazon received it on March 7th. ***** Tracking number ************. Since then I'm trying to get my refund, called and email them many times. Customer ******************** say they will request a refund but it never comes.Order info: Order # ***-9959872-3558652 Amount: $3663.34 Cdn Full name: ************ Gamer Xtreme VR Gaming PC, ***** i9-13900KF 3.0GHz, GeForce RTX **** Ti 12GB, 16GB DDR5, 2TB NVMe SSD, Wi-****************** 11 Home (GXiVR8720A),I have included some of the emails.If you cannot do anything because it's Amazon, can you please indicate what would be my best option to get my refund.Thanks

  Business Response

  Date: 07/16/2023

  Hello,
  
  I am Mahendra from Amazon.com.
  
  I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Upon reviewing the complaint details, I see that you are referring to the refund for the item your returned.
  
  Based on investigation, the refund of $3,663.34 CDN is processed back to your original payment method.
  
  The refund takes 3-5 business days to get reflect on your card/bank statement.
  
  We appreciate your time and patience in this regards. We look forward to seeing you again soon.
  
  Regards,
  
  Mahendra
  Amazon.com
  *****************************

  Customer Answer

  Date: 07/19/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  Thank you I have finally received my refund.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:06/19/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 5 I ordered a Friday the 13th box set of movies. I received the package damaged and it cost ******. I returned the item on May 23rd and was promised my refund back to my debit card or Amazon gift card within two weeks and it keeps getting pushed further out and I still haven't seen my money. I want my money back

  Business Response

  Date: 06/22/2023

  Hello *****,
  
  I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  We are sorry to hear that you didn't receive your refund on your order.
  Rest assured, we have processed refund today on Wednesday, June 21, 2023 at 11:24 AM (PDT)
  
  Refund amount $116.07 to your Original payment method. Unfortunately, we do not have the option to refund the remaining amount.
  
  However, I've processed a Gift card balance to your account for $12 and you can redeem at checkout page.
  
  You can view details of the completed refund on your Amazon.com account:
  **********************************************************************************
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
  
  Regards,
  *****
  ***********************************
  

  Customer Answer

  Date: 06/22/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************