Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,742 total complaints in the last 3 years.
21,522 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:09/21/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On August 20th, 2023 I started a return with Amazon.com for Apple AirPods Pro (2nd **** Wireless Earbuds, Up to 2X More Active Noise Cancelling, Adaptive Transparency, Personalized Spatial Audio MagSafe Charging Case (Lightning) Bluetooth Headphones for iPhone in the amount of $214.42, after taxes. The item was returned in its original packaging, fully charged, and resaleable. The company has refused to refund my account, claiming they received the wrong item and have discarded the item that was sent. I have had multiple emails with the Account Specialist who has not been able to resolve this dispute."Amazons Mistaken Returns Policy Ensure you enclose the correct and complete item when making a return. The correct item must be returned to receive a refund.Amazon does not store items mistakenly sent to us and instead donates, or recycles them, when appropriate and possible. If you accidentally sent the wrong item to Amazon, please contact **************** as soon as possible. ********************** cannot guarantee your item will be found and returned, and no compensation is provided for incorrect items sent to Amazon."Nowhere in their own Mistaken Return Policy do they state items are discarded on arrival. In multiple emails from the Account Specialist, they state this issue cannot be resolved by ****************, but their Mistaken Return Policy instructs customers to contact **************** as soon as possible in the event the wrong item was sent. I was given no opportunity to get the allegedly wrong item back nor was it properly handled under their own policy.Amazon.com has stated in their emails that they will process the refund once they receive the correct item. However, the correct item has already been packaged, shipped, and returned to an Amazon facility. I have already contacted their Account Specialist without the desired resolution. I am contacting the BBB to help me to resolve this dispute and receive a refund in the amount of $214.42 from Amazon.com.
Business Response
Date: 10/03/2023
Hello,

We have denied the customers request for a refund on Order 114-5512069-1653057. Customer was requested to return the original item but the returned item was not the item purchased under this order on Amazon. So as per Amazon's policy, customer was not granted a refund.
Customer has raised a Chargeback dispute as well with their card issuer on this claim and the dispute was closed in Amazon's favor after thorough investigation by their card issuer.

Kindly request customer to reach out to their card issuer for more information regarding this reimbursement.

Sincerely,
******
Amazon.com
Initial Complaint
Date:09/21/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Kindle fire from Amazon.The keyboard only works sometimes.I have tried calling Amazon for product support but I can't get through at all.I have tried the chat feature and it isn't working either.I need help in figuring this out.
Customer Answer
Date: 09/21/2023
Order # 112-3316987-1258649
Customer Answer
Date: 09/21/2023
Sorry. I sent the wrong order #.
Here is the correct order #.
Order # ***-7761361-0548265
Business Response
Date: 09/24/2023
Hello *****,

I am ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We are sorry to hear about the item that doesn't work perfectly.
As the item is within return window, we can arrange a replacement or refund once the item is returned, please confirm your preference.

If you still need help, please contact us again by visiting our Help pages (**********************************), select the "Need More Help?" link and click on "Contact Us." Be sure to contact us from the email address on the account used to place the order.

We look forward to seeing you again soon.

Regards,
*****
*****************************
Customer Answer
Date: 09/24/2023

Complaint: 20638404

I am rejecting this response because:
I am asking for someone to contact me from technical/kindle support. ************ has always been available for Kindle purchases when a technical issue had happened.
A phone call from that department in ***************** is what I am trying to accomplish.
I don't want a refund.
I don't want a replacement Kindle.

Sincerely,

***********************
Business Response
Date: 10/09/2023
Hello *****,

I'm Aqeeb from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm reaching out regarding your Fire HD 10. I hope this email finds you well, and I thank you for your time and patience while we looked into this matter for you.

I can completely understand but unfortunately I do not have an option to arrange a call, If you still a call back, please contact us again by visiting our Help pages (**********************************), select the "Need More Help?" link and click on "Contact Us." Be sure to contact us from the email address on the account used to place the order.

Further, Id like to get you a replacement Fire HD ******************************************************* order to receive this replacement, we'll require you to return your Fire HD 10 within the next 30 days after the replacement is sent.

To help make the return trouble-free, I can create a pre-paid label that can be used to drop off your original device at a *** location. The label will be sent via e-mail and you'll only need to print it out.

Let me know if you'd like to proceed with the replacement and the return. Also, Id appreciate if you could confirm your shipping address to send you the replacement. Note the address needs to be an active address registered under your Amazon account.

Thanks for choosing Amazon. I look forward to hearing back from you.

Regards,
*****
*****************************
Customer Answer
Date: 10/09/2023

Complaint: 20638404

I am rejecting this response because:
I have repeatedly tried to get help by calling Amazon
For them to tell me to try and call again is pointless.
Bbb, thank you for trying to help me.

I will pay for a outside i.t. person to help me with my issue.
Unfortunately, Amazon is no longer the company it use to be.

Sincerely,

***********************
Initial Complaint
Date:09/21/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
20 minutes after receiving 112-2217748-6118638 I created a return ticket on Amazon. The next day someone came and picked up the return and sent it back. It's been over a month. I need my refund. I sent back the item that was sent to me. I shouldn't pay over $200 for an item I don't have! I'm crying so hard I'm gonna die! The item was damaged and didn't look right. I also contacted hp to confirm and spent over 2 hrs on the phone with them. Amazon is liable for this and I shouldn't be charged for something when I returned it and don't have the item!
Business Response
Date: 09/26/2023
Hello *****,

I am Vishal from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your email regarding an order placed on our website.

Upon reviewing I can see that our internal team has already reviewed this and have sent an email regarding the same with subject 'A Message from Amazon ***************** on September 21, ********* PM.

I request you to please review the email and reply back with the information that is requested so that they can review this further.

Thank you for your co-operation. Have a great rest of the day!

Regards,

Vishal
Amazon.com
*****************************
Customer Answer
Date: 09/26/2023

Complaint: 20638379

I have read the email and I did respond but I did not get a resolution. I demand that my money be returned to me. I sent the product back that Amazon sent to me. It's the same item and I should NOT have to pay for something that I DONT have!

I am rejecting this response because:

Sincerely,

*************************
Business Response
Date: 09/29/2023
Hello *****,

I am Vishal from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your email regarding an order placed on our website.

Upon reviewing I can see that our internal team has already reviewed this and have sent an email regarding the same with subject 'A Message from Amazon ***************** on September 21, ********* PM.

Here as informed already I request you to please review the email and reply back with the information that is requested so that they can review this further.

Thank you for your co-operation. Have a great rest of the day!

Regards,

Vishal
Amazon.com
*****************************
Initial Complaint
Date:09/21/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On September 21 I had a amazon return pickup scheduled with *** and I left the package outside for pickup. The same day amazon delivered a package, the driver stole my *** pick up and I did not know if the driver would get aggressive and did not want engage the driver in anyway due to fear of retaliation. He stole my airpods pick up. This not fair amazon forced me to do a *** pick up where I could've easily dropped it off at the *** store. I blame Amazon for forcing me to lose my package due to their contractors stealing packages. For me to lose over 200 dollar is a lot and it's crushing. I am really ***et and depressed
Customer Answer
Date: 09/22/2023
Issue has been resolved. Can close this is compliant
Initial Complaint
Date:09/21/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
As of last week amazon started charging a restocking fee to EVERY SINGLE ***** I RETUNRED. These are brand new items that I am returning with in the return time frame and amazon is charging me restocking fees. I am demanding the restocking fees be refunded back to me immediatly for the following orders. As all of these orders said FREE RETURNS. ***** # ***-7785516-1585027 ***** # ***-0877223-8463468 ***** # ***-1280042-2887448 BELOW IS A EMAIL FROM THE SELLER ON THE ***** ENDING IN ********************************************** AND NO RESTOCKING FEE SHOULD BE BILLED AND I AM DUE THE FULL REFUND Dear buyer We are very sorry for the bad shopping experience you had. You can choose to replace the product for this order or choose a refund. We will refund the full amount to your account within 24 hours.Also, could you please send us a photo of the received order package? We will provide feedback to the supplier on this bad issue and guarantee that it will not occur. I once again express my sincere apologies to you and hope you can forgive me.
Business Response
Date: 09/24/2023
Hello Joy,

I'm ********* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I reviewed your complaint and I apologize for the inconvenience you have experienced with refund on your orders.

I see that the concerned team has provided you a resolution on this via email on "Friday, September 22, 2023 at 7:46 AM (PDT)" with subject "A Message from Amazon Customer Service."

We are unable to provide any different resolution.

Thank you for your cooperation.

Regards,

***************************** P
Amazon.com
Customer Answer
Date: 09/27/2023

Complaint: 20637945

I am rejecting this response because: THEY OWE ME A REFUND ON THESE RESTOCKING FEES. NOONE FROM AMAZON HAS RESOLVED MY ISSUE AS OF TODAY

Sincerely,

Joy Cri
Business Response
Date: 09/29/2023
Hello Joy,

I'm ********* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I reviewed your complaint and I apologize for the inconvenience you have experienced with refund on your orders.

After careful review of your account we are unable to refund restocking fee, I see that the concerned team has provided you a resolution on this via email on "Friday, September 22, 2023 at 7:46 AM (PDT)" with subject "A Message from Amazon Customer Service."

Thank you for your cooperation.

Regards,

***************************** P
Amazon.com
Customer Answer
Date: 09/29/2023

Complaint: 20637945

I am rejecting this response because: THOSE WERE BRAND NEW ITEMS RETURNED TO YOU, THERE WAS NOTHING WRONG WITH THEM...YOU OWE ME THE RESTOCKING FREES REFUNDED

Sincerely,

Joy Cri
Initial Complaint
Date:09/21/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear Amazon team, My name is ************************, my merchant token is ?29X3I2V4EX429 and I am writing to you as a last resort to genuinely ask you to resolve the issue I am facing.I was requested by the Amazon team to send a utility bill or business license to reactivate my ******* seller account. I sent the requested documents time and again, but every time were rejected without explanation.The first document is a gas bill issued by local provider Stadtwerke ******** GmbH This is the web page of the supplier where you can check the authenticity of my gas bill ********************************** information in my bill fully matches with information in my Amazon account( my personal name and address) The second document is a bank statement that confirms that I paid the money for the gas bill. Please refer to 01.08.2023 where you can see I paid 186,82 for gas service. This is the sum of money that is reflected in the gas bill. I hope this information will be enough to reactivate my account If you need additional information to verify my account, I would be glad to take a video call to fully verify my identity.The utility bills are attached to this letter. I am, looking forward to hearing from you. ************************
Business Response
Date: 10/04/2023
Hello,

Thank you for submitting your appeal. We have received your submission but do not have enough information to reactivate your account at this time.

Why did this happen?
We were unable to complete the review because you did not provide the documents required for the appeal.

How do I reactivate my account?
To reactivate your account, please confirm that there is a valid credit card on file and submit one of the following documents:
-- A business license if applicable
-- A utility bill dated for piped gas, natural gas, electricity, piped water, mobile phone, fixed-line phone, or internet service

The document must meet the following requirements:
-- It must contain the following information: your name and address, the service provider's name and additional information such as date of issue and due date, service provider's address, service provider's logo, and usage details if applicable.
-- Your name and address must be visible and match the name and address that you entered in Seller Central.
-- It must have been issued in the last 90 days.
-- It must be a full page and unobstructed including corners.
-- It must have a high definition and be clear and readable. The required information must be visible and in focus.
-- It must be authentic and unaltered.
-- It must not be protected with a password. You can reupload the same document without the password protection or upload a photo of the document. For security reasons, do not reply to this email with the password.
-- It must not be a screenshot.
-- It must be in one of the supported languages. Supported languages include Arabic, Simplified Chinese, Dutch, English, French, German, Hindi, Italian, Japanese, Korean, Polish, Portuguese, Spanish, Swedish, Tamil, Thai, Turkish, and Vietnamese. If the documents are not in one of the supported languages, you must submit a notarized translation into one of the supported languages along with the original document.
-- It must be a PDF, JPG, PNG, or GIF file.

How do I submit the required documents?
To submit the required documents, go to the banner at the top of the "Account Health" page in Seller Central, click "Submit new information," and then provide the required information:
****************************************************************************************;

We're here to help
For more information on our requirements, go to "Amazon Services Europe Business Solutions Agreement":
***********************************************************************;

If you have questions about our policies or the required information, you can contact us:
*******************************************************************;

What happens if I do not send the required information?
If we do not receive the required information within 90 days of the original notification, your account will be permanently deactivated.

Has your account been deactivated in error?
If you believe that there has been an error, go to the banner at the top of the "Account Health" page in Seller Central, click "Reactivate your account," and submit an explanation:
****************************************************************************************;
Your explanation should include the following information:
-- How your account has not violated section 3 of the Amazon Services Europe Business Solutions Agreement
-- Evidence that shows that your account complies with section 3 of the Amazon Services Europe Business Solutions Agreement

To view your account performance, select "Account Health" on the home screen of the Amazon Seller app on your iOS or Android device, or go to the "Account Health" page in Seller Central:
****************************************************************************************;
The "Account Health" page shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
-- Download the Amazon Seller app for iOS:
****************************************************************************;
-- Download the Amazon Seller app for Android:
********************************************************************************************************
Customer Answer
Date: 10/05/2023
Dear Amazon team,
My name is **********************, my trade token is A 29X3I2V4EX429, and I am writing to you again to sincerely ask you to solve the problem I have encountered.
The Amazon team asks me to submit additional documents to reactivate my account, which I will do once again with great pleasure.
The first document is a credit card account that I have already confirmed on my account.
The second document is business registration.
The third document is a bill for gas and electricity.
The fourth document is a bill for Internet services.
The fifth document is an extract from the bank confirming payment for gas and electricity and Internet services. Please refer to the 01.09.2023 , where you can see that I paid ****** (gas and electricity) and to the 19.09.2023 , where you can see the payment for Internet services.
The information on my account is exactly the same as the information on my Amazon account (my personal name and address).
I hope this information will be sufficient to reactivate my account.
If you need more information to verify my account, I will be happy to accept a video call to fully confirm my identity.
Attached to the letter are all of the above listed documents.
I look forward to your reply.
************************
Business Response
Date: 10/07/2023
Hello,
We have reviewed this sellers account and require more information to
complete our review. We have requested the necessary information from
the seller via email on 10/7/2023.
Thanks,
Amazon.com Seller Performance
Customer Answer
Date: 10/09/2023
Dear Amazon team,
My name is **********************, my trade token is A29X3I2V4EX429, and I am writing to you again to sincerely ask you to solve the problem I have encountered.
The Amazon team asks me to submit additional documents to reactivate my account, which I will do once again with great pleasure.
The document is my VAT tax number.
I hope this information will be sufficient to reactivate my account.
If you need more information to verify my account, I will be happy to accept a video call to fully confirm my identity.
Attached to the letter are all of the above listed documents.
I look forward to your reply.
************************
Business Response
Date: 10/11/2023
Hello,

Thank you for submitting your appeal. We have reviewed the information that you provided and have reactivated your account. Any funds that were withheld as a result of deactivation are now eligible for disbursement.

Please make sure that you have taken the necessary steps to prevent these issues from happening again. If these issues continue, your account may be deactivated.

For more information on our requirements, go to "Amazon Services Europe Business Solutions Agreement":
***********************************************************************;

To view your account performance, select "Account Health" on the home screen of the Amazon Seller app on your iOS or Android device, or go to the "Account Health" page in Seller Central:
****************************************************************************************;
The "Account Health" page shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
-- Download the Amazon Seller app for iOS:
****************************************************************************;
-- Download the Amazon Seller app for Android:
********************************************************************************************************
Customer Answer
Date: 10/11/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,
Be

************************
Initial Complaint
Date:09/21/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon apparently allowed a seller account to be opened with my debit card # that was already associated with my account. Whoever opened that account then charged $500 to that account 3 times in one day, along with a 4th charge for $452.63. When contacting Amazon, they could only tell me that those charges were APPARENTLY associated with an account on hold that was being investigated but could not assist me in any other way since their "investigation team cannot be contacted directly, even by the customer service team." So, I'm out $1952.63 until my bank works something out with said "investigation team." Of course, I also had to ****** to find a number to reach Amazon in the first place since they want it to be hard too contact them with issues...One VERY FRUSTRATED and ANGRY customer right now.
Business Response
Date: 09/27/2023
Hello *****************************,

I'm ********* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I reviewed your complaint and I apologize for the inconvenience you have experienced with unauthorized charge on your account.

As this is an unauthorized charge, we are unable to take any action in this case.

However I would request you to dispute the charge with your card issuer/bank to get the charges reverted.

If there is any other alternative, we would have surely helped.

Regards,

***************************** P
Amazon.com
*****************************
Initial Complaint
Date:09/21/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My Blink cameras are not working after I changed the Internet Modem Name and Password . I called blink twice first they gave me the run around about changing configurations Non-cellular 2.4 GHz network. I called Spectrum that covered my cell for 2.4 GHZ and other configurations add MAC Addrsss . Now I am being told a replacement module is being sent. I hope it arrives. My new Blink Module 2 arrived Wednesday, September 20, 2023 and it worked until Thursday, September 21, 2023. I called Blink and no help. All the trouble shooting online disconnect reconnect I already did but they made me do it again. I want a refund for buying this blink$194) and a full refund for a year service ($119)or my blink to work. My total refund $313.**********************************
Business Response
Date: 09/29/2023
Hello ***************************,

I'm ********* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I reviewed your complaint and I apologize for the inconvenience you have experienced with blink camera.

I see that the concerned team has taken necessary actions and refund is issued for your blink camera's.

I hope this information is helpful. Please contact me directly by replying to this email if I can be of further assistance.

Regards,

***************************** P
Amazon.com
Customer Answer
Date: 09/29/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************************
Initial Complaint
Date:09/21/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
6/2/2023 Amazon charged me multiple times for an item that I ordered once.I called several times and it wasnt fixed. It was literally almost $1000 in overcharges for a $65 purchase Amazon told me to contact my bank. I contacted my bank and they stated I could cancel out the extra charges that was made in error from Amazon.After amazon having my $1000 for over 2 weeks without a resolution, I submitted a form to my bank to cancel the extra charges.Then amazon put my account on hold.I submitted all the data to trs for an investigation and I was cleared.,. But still cant use my amazon account to order. I have missed months of using my amazon account that I had prepaid for the year.I have called amazon to speak to an amazon specialist over 20 times to figure this out without success. They said someone will reach back out to me but never does.
Business Response
Date: 10/12/2023
Hello,

We have reinstated this customers buyer account. We sent an email to the customers registered email address on 10/12/2023 confirming account reinstatement.

Sincerely,
Amazon.com
Initial Complaint
Date:09/21/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to express my deep concern regarding the suspension of my Amazon seller account, "Nath Multi ******************** LLC." On August 11, 2022, my selling privileges were suspended. Amazon communicated that the suspension was enforced in accordance with Section 3 of Amazon's Business Solutions Agreement, which alleged that my account is related to a separate account named "SATURN SALE POINT." This account was also created on July 19, 2022, and it faced enforcement actions for violating Amazon's policies. Upon careful examination of the information and documentation provided, it has become evident that the individual I hired to manage and oversee the daily operations of my seller account failed to disclose that he had also opened his own seller account named "SATURN SALE POINT." I understand that granting this individual main admin access to my account likely caused the connection between my account and the "SATURN SALE POINT" account. This inadvertent association has resulted in the suspension of my selling privileges. Given these circumstances, I believe that the suspension was a result of an unintentional oversight by the individual I employed and does not reflect any deliberate violation of Amazon's policies on my part. Moreover, I have been an active and compliant seller on Amazon.com, diligently adhering to all the rules and regulations set forth by Amazon. Since the suspension, I have diligently appealed the account suspension with Seller Performance on numerous occasions, providing detailed explanations regarding the false positive nature of the connection between my seller account and the "SATURN SALE POINT" account. Unfortunately, each of these appeals has been consistently denied by Seller Performance. Therefore, I am escalating this matter to your department for review and reconsideration. At the time my seller account was deactivated, Amazon was in control of approximately $10,160.63 USD of my sales proceeds.
Business Response
Date: 09/24/2023
Hello,
We have reviewed your submission and are unable to reinstate your account at this time. Please see email communication sent on 9/24/2023 for additional details.
Thanks
Amazon Seller Performance

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