Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,759 total complaints in the last 3 years.
21,478 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/05/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
indoor security camera does not work but on and off, goes offline at will. other cameras in the system all operate normally
Business Response
Date: 11/22/2023
Hello Robert ********,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've checked and see that the appropriate team has contacted you for further assistance regarding the issues with Blink device.

Please confirm if you have received the emails from the team.

Regards,

Arun
Amazon.com
*****************************
Initial Complaint
Date:11/05/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I've been an Amazon customer for eight years. Recently, my account was unexpectedly closed. When I reached out to Amazon **, they redirected me to Amazon **. Yet, my account was deactivated globally, including the **.Upon querying ****** branch, I consistently received generic responses, indicating I violated their terms, but without specifying which terms I allegedly breached. In the past three months, I haven't made any purchases or requested refunds. After some research, I discovered users faced account closure for using warehouse addresses. I realized I had recently added such an address, unaware this might be an issue.Many users reportedly regained access after explaining the situation. However, despite explaining my case and genuinely seeking understanding, I only received repeated generic emails stating the "final decision."My goal is simple: I wish to restore my Amazon account and continue my longstanding relationship with them.
Business Response
Date: 11/16/2023
Hello,

We have reinstated this customers buyer account. We sent an email to the customers registered email address on 16 November, 2023 confirming account reinstatement.

Sincerely,

*****
Amazon.com
Customer Answer
Date: 11/19/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

Lung *****************
Initial Complaint
Date:11/05/2023
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered some vitamins on November 1, 2023, with Amazon, and they said it would be delivered by November 4th, 2023. Then I received a notice saying it would be a day earlier on the 3rd. it never came, and I had to get my son to come and wait for the package. they then said it would be delivered on the 4th, I'm in my seventies and I have appointments with therapy and Doctor ************* this is what Amazon does and if you complain about it they treat you terribly, it never came again after waiting all day, I got a notice, saying Now it will be arriving tomorrow, 5th, I uploaded the image of the map they show to track your delivery, it shows how close the delivery was to my home and then when it's close to 10 pm they sent a notice saying now it will arrive on the 6th, this is so awful, this is harassment and torment !!! The way Amazon treats its customers, I try to be nice and patient but it's very hard, I have been under so much stress that is the reason I ordered magnesium vitamins for my nerves, I didn't write anything to Amazon until today, because I am so upset, I need my Vitamins, I'm so angry I called my Doctor on a Sunday because this stress me out so much, and now I'm supposed to receive an order from Amazon on Monday That cost me $84.89, I just want what I paid for! Please help this harassment needs to stop! People have a right to complain when they're being wronged. Every month there is a problem, with Amazon, not one month goes by smoothly with Amazon, I have so many screenshots and proof to show how long this abuse has been going on. I plan to complain to the **** the **** our Attorney General ************************* of the state of ** consumer affairs, and all the agencies who need to reprimand or I will start a lawsuit everyone makes mistakes, these are not mistakes this is harassment.
Business Response
Date: 11/06/2023
Hello ******,

I am Vishal from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your email regarding the orders placed on our website.

I sincerely apologize for the inconvenience caused to you.

Upon reviewing I can see that the order is now delivered with delivery photo assigned.

As a token of our support and apology I've issued a $10 promotional credit to your Amazon.com account, which will automatically apply the next time you order an eligible item sold and shipped by Amazon.com.

Your promotional balance doesn't appear in Your Account, but will always display at checkout when you place an order through the Shopping Cart for an eligible item shipped and sold by Amazon.

For more information about promotional credits, including the terms and conditions of use go to:

************************************************************************************

I have also forwarded a relative feedback to our business team and they will be reviewing this further.

However, we won't be able to provide any further information apart from this.

Thank you for your co-operation. Have a great rest of the day!

Regards,

Vishal
Amazon.com
*****************************
Customer Answer
Date: 11/06/2023
As I said in the complaint, I had an order I was suppose to receive today, Monday November 6 2023, for which I paid $84.89 First they said it would be here before 8pm, then at a little after 8 they sent a notice that it would be here at 10pm . I never got it. it's 10:34 Monday night and I never got my package. I did receive the package from the first complaint. I never in all my 70 something years have I ever delt with such an unprofessional ,irresponsible, and contemptuous company and,I hope I'll never have to again. I believe all consumers should be aware of this.. Thank you.
Customer Answer
Date: 11/08/2023
Good afternoon, I received my package this morning, they put it in the locker, they always send notice, ALWAYS, when they deliver anything. this is how I know they had every intention to harass me. Anyway, thank you so much, for all your help, I doubt I'll be buying from Amazon anymore, too many problems!
Initial Complaint
Date:11/05/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been an Amazon buyer for over 5 years, they suddenly locked my account without any warning, I now lost over $800 in my gift card balance that I want back, I called customer service and never got a response
Business Response
Date: 12/12/2023
Hello,

Amazon reserves the right to refuse service,terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.

We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.

Due to the proprietary nature of our business,we do not provide details on our investigation methods.

We notified the customer of this decision by email on 12/5/2023.

Sincerely,
Amazon.com
Customer Answer
Date: 12/13/2023

Complaint: 20827750

I am rejecting this response because:
I still have a gift card balance that I want to use, it's not fair to keep my available balance

Sincerely,

F *****
Business Response
Date: 12/21/2023
Hello,
Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.
We notified the customer of this decision by email on 12/05/2023.
Funds in your account (if any) will not be disbursed.
Sincerely,
*********
Amazon.com
Customer Answer
Date: 12/24/2023

Complaint: 20827750

I am rejecting this response because: I still have a gift card balance that I own and it belongs to me, Amazon has no right to steal it from me

Sincerely,

F *****
Business Response
Date: 01/10/2024
Hello,
Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
We have denied the customers request for a refund.
Consistent with Amazons Conditions of Use, Gift Cards that have been obtained, used, or applied to an Amazon.com account in violation of our terms and conditions may be voided by Amazon. Amazon further reserves the right to suspend or terminate the ability to use Amazon services, cancel or limit orders, and to bill alternative forms of payment if we determine that a Gift Card was obtained, used, or applied to an Amazon.com account in violation of our terms and conditions.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.
We notified the customer of this decision by email on 11/29/2023.
Sincerely,
***
Amazon.com
Customer Answer
Date: 01/17/2024
I am still waiting for my account to be opened, ********************** has no right to steal my gift card balance
Initial Complaint
Date:11/05/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Re: Order # ***-3829277-3158606 I recently purchased two cabinets from Yizosh, a vendor, through Amazon. One arrived intact, one was damaged. I contacted Amazon and explained that I would prefer a replacement rather than a refund. That was all just ignored and I was told by ****** that it would be no problem, that they would send a return label and to just send the damaged item back. I explained that it was a six foot cabinet and not something I could just send back. Typically, for Amazon, they just ignored everything and continued to direct me to just send it back. Eventually, I was transferred to Joy who was supposedly better able to solve such a complicated issue. After several more explanations that the item was over-sized, over weight and not something that could just fit in my car, or any other car, *** apparently gave up and said she would contact the vendor and for me to wait for a response from them. Eventually, ****** contact me via email explaining how important their customers were and how hard they would work to make things right. I replied that I would prefer a replacement, if possible, rather than a refund. That was it. No more contact from them or Amazon. In a subsequent request from Amazon for feedback, I gave a legitimate review and explanation. Not surprisingly, Amazon refuses to post it. My opinion is that Amazon refused it simply because it made them look bad. Also, in my opinion, that's reason enough to doubt any review ever posted on Amazon. The problem now remains that I rec'd a damaged product, am without a refund and with no means to return a huge and heavy cabinet, one that I just can't slap a return label on and drop off at the local post office, as they suggested. Hopefully, Amazon will show more respect for the BBB than they, and their vendor, Yizosh, have shown and provide a solution to what should be a simple issue. Thanks BBB.
Business Response
Date: 11/06/2023
Hello ********,

I'm ************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Id like to first offer my sincerest apologies to you. While Im incredibly sorry to learn of your experience, I want to genuinely thank you for your diligence in pursuing our attention to take a serious look at what youve reported.

I've reviewed the order #***-3829277-3158606 and see that it was placed with ******, a seller on our website. They have replied to query posted on October 30, 2023. An email was sent with their response on October 31, 2023. We suggest you to reply to the same email with photos as requested by seller so they can assist you further.

Youll be able to respond directly to the sellers email or you can also respond to their message from Buyer/Seller Messenger on our website.

Please visit: *******************************************************************

As for the review you'll find helpful information in the fine print listed on the review submission form. Please also take a look at our Community Guidelines for information about acceptable review content:

*****************************************************************************

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Thank you for your understanding. Have a great rest of the day!

Regards,

Sahitya
Amazon.com

***********************************
Customer Answer
Date: 11/07/2023

Complaint: 20827733

I am rejecting this response because:
Neither Amazon nor the vendor has yet to even acknowledged the actual complaint. They have been notified multiple times that the issue remains regarding HOW to return the 6ft cabinet which is over-sized, over weight, was delivered by a large ***** truck and simply cannot be dropped off at the post office, as Amazon ridiculously suggests! As such, they have not even attempted to offer a means to comply with a return. Thanks BBB for at least getting them to pay attention.
Sincerely,

B ********
Business Response
Date: 11/08/2023
Hello ********,

In continuation to our correspondence, this being a seller item and as they have agreed to assist you further once they receive images of the product with best possible options which are available at their end.

We can only create a return label and as I see return label was created on Monday, October 30, 2023 which if you wish you can return it to any carrier. As an alternative you may also contact seller and request for pick up.

To contact seller please visit: **********************************************************;

Since seller agreed to assist and as we have provided a return label, we won't be able to take any further action.

Thank you for your understanding. Have a great rest of the day!

Regards,

Sahitya
Amazon.com

*****************************

Customer Answer
Date: 11/08/2023

Complaint: 20827733

My response to this latest message from Sahitya G can be found below.

Also,please note the following:
-The seller has NOT agreed to assist with this issue at all after the original contact, which has already been documented. Further, they HAVE received the requested photos and need only to request them again if they have been mishandled on their part. To now suggest that they've been waiting all along for them is disingenuous, to say the least. Also, copies of the photos, along with the email sent to the vendor have previously been also sent to Amazon. They already have what they now say they are waiting for.
-Providing a return label is useless, as ********* knows very well, if it's sent with conditions that are impossible to comply with. To now suggest that a pick up is possible is long overdue and would have prevented this whole issue. Nice to see they are finally forced to acknowledge the actual problem. Unfortunately, since there is no contact from the seller, ******* G knows this is just more wasted time unless Amazon actually acts on their own advice.
-The link they reference in their email leads directly back to Amazon, a point easily proven just by following it. It seems a bit misleading to refer me to a 3rd party with a link that leads directly back to Amazon.
-Finally,seller has NOT agreed to assist and Amazon provided a worthless return label, both very well known to Sahitya G.

(I realize that Amazon is now refusing to assist in rectifying the return of the damaged item sent by Amazon, but as further proof of my attempts to comply with Amazon's return policy, I wish to provide the following screenshots. They are the result of Amazon's advice to follow up with the vendor. Following their direction through the link provided lead me directly back to Amazon. Please note the remark that "Amazon," not the vendor, is handling the return. I continue to wait on legitimate direction in returning the damaged product sold by, and paid to Amazon along with actual assistance in posting my review.)

Sincerely,

B D
Initial Complaint
Date:11/05/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Bought a set of beats from Amazon.com i didnt like them I returned them thru an Amazon fresh store now being told I have to wait over 2 weeks for a refund to my amazon account. Won't be doing business with this company any more I would expect that refunds should be issued immediately when returns are made to a store.
Business Response
Date: 11/06/2023
Hello *******,

I'm ************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Id like to first offer my sincerest apologies to you. While Im incredibly sorry to learn of your experience, I want to genuinely thank you for your diligence in pursuing our attention to take a serious look at what youve reported.

I've reviewed the item Beats Fit Pro and see a refund was issued to your MasterCard on November 5, 2023 for $172.39. We sent you a confirmation email on the same.

You can view details of the completed refund on your Amazon.com account:

**********************************************************************************

Once the carrier has received your package, it can take 14 - 30 days for us to receive and process your return. Refund time frame is also provided in return labels email sent when return is initiated.

I see 2x $10 promotional credit was applied to your account on November 3, 2023 and November 5, 2023 for the trouble and since refund has been processed, we won't be able to take any further action.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Thank you for your understanding! Have a great rest of the day!

Regards,

Sahitya
Amazon.com

***********************************
Customer Answer
Date: 11/07/2023

Better Business Bureau:

Yes everything has been made satisfactory promptly after I canceled my prime membership I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:11/05/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received 2 false information from Amazon **************** that ends up in a financial impact. PLEASE READ ALL CHATS WITH AMAZON PRIOR TO PROVIDE A REPLY Summary of my case Sept 12 : I placed the Fist order: Order #***-0009002-8605060 Amount $156.50 Amazon cancelled requesting to confirm my information as I have a ********* credit card Sept 19: I chat with **************** *********************** to discuss the cancellation and explain him the price has increased chat attached but in summary he told me told me to place the second order with the same item and Amazon would refund me after product is delivery Sept 20: I placed the second order: Order #***-0070770-1941862 Amount $206.81 Sept 23: I contact again customer service and they inform me that the information about a refund was incorrect After a huge numbers of interactions with Amazon I filed a complaint at BBB Oct 30: opened a complaint against Amazon case Complaint ID: ******** Nov 1: feedback from Amazon to return the item for full refund Nov 5: chat with Amazon that saying return window was closed by Oct 22nd I dont understand how Amazon reply with solution that is no longer possible since the reply happened on Nov 1st? I request to read all chats and attached prior to reply and reply proper to my case, the only reason I am continuing with this discussion is to assure the I get my money back as promise by Amazon CS and as a customer I should receive a correct and honest treatment by any business, specially a giant such as Amazon. In addition, I am in ****** and the item is with label new in ******, in case Amazon find a way I can return the item, I expected Amazon pay in advance for the ******* service as I dont want to start new discussion of refund with Amazon with incorrect or future promise as I dont want to have another endless case with Amazon
Business Response
Date: 11/06/2023
Hello *****,

I'm ************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand that you are concerned about refund for price difference.

I'm sorry about the misunderstanding and incorrect information that you received. I will take a ***** feedback and escalate it on high priority to the concerned department and make sure necessary actions are taken to mitigate such instances in future.

As for the return, were not able to accept the return for Osprey Tempest 30L Women's Hiking Backpack. We accept the return of merchandise as long as it's returned in new condition within the return window of 30 days. It looks like the return window for the product ended on October 22, 2023.

As an alternative, we recommend that you contact the manufacturer for any assistance with warranty, replacement, or refund information.

You can find the manufacturer's contact information here: ********************************************

The manufacturer may require a proof of purchase, such as an invoice, before they'll send you a replacement part.

You can view and print an invoice for your order from this link:

************************************************************************************

Most manufacturers list contact information on the product packaging. If you can't find the information there, you might want to try doing a web search to find their phone number or website.

Thank you for your understanding. Have a great rest of the day!

Regards,

Sahitya
Amazon.com

*****************************
Customer Answer
Date: 11/06/2023
I appreciate the prompt response from Amazon in addressing my complaint; however, I must express my disagreement with the suggested course of action. Amazon's customer service representative was directly involved in the issue when provided false information of refund for the price difference since the beginning, after another customer service representative said to me to start a return process after the return window was closed, therefore, I believe it is Amazon's responsibility to manage and resolve this situation, rather than directing me to deal with the manufacturer.I'd like to outline the sequence of events that have led to this situation:

I initially reached out to Amazon's customer service for assistance with the issue I encountered with the product I purchased.
Amazon's customer service representative provided guidance and advice on how to buy the product with the original price
Following their instructions, I attempted to bought it. Subsequently,I requested a refund due to the unsuccessful attempt to resolve the issue following Amazon's advice.
Given that this issue arose as a direct result of Amazon's customer service guidance, it is only fair and reasonable for Amazon to take ownership of the situation and facilitate the refund process.

I kindly request that Amazon reevaluate my refund request and manage it directly. It is crucial that Amazon's customer service stands by their guidance and ensures that the matter is resolved to my satisfaction. I should believe that Amazon values its customers and their trust, and I wish that we can reach a resolution that reflects these principles.
I look forward to your prompt response and a satisfactory resolution to this matter, from AMAZON nothing asking me to deal with Manufacturer
Initial Complaint
Date:11/05/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Order number: 112-1627915-2961063 Order date: 8/30/2023 We ordered a Maxi-Cosi car seat from Amazon.com for our new grandson. The car seat was delivered damaged. We immediately requested a return. The return option was to have *** pick up the item. *** picked up the item a couple days later, but failed to scan the item in. It has now been more than 60 days, with no delivery updates and no refund. When I contacted Amazon, they tell me I need to contact ***. When I contact ***, they tell me I need to contact Amazon. I'm getting the run around from both of them. *** does not allow me to open a claim, and Amazon simply says that there is nothing they can do and literally hangs up on me.
Business Response
Date: 11/06/2023
Hello *******,

I am Vishal from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your email regarding the orders placed on our website.

Upon reviewing I can see that the return for this item was not received or processed at our warehouse.

Here since this item wasn't scanned by the carrier, and more than 30 days have passed, we're unable to issue a refund.

I request you to please understand our limitations here.

Thank you for your co-operation. Have a great rest of the day!

Regards,

Vishal
Amazon.com
*****************************
Initial Complaint
Date:11/05/2023
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello,I made many returns to Amazon via Staples since August. Amazon is claiming they never received the returns even though I have proof of return from Staples. Amazon is charging me for items I returned. I've notified Amazon of this issue countless times. They have done little to resolve my concerns. I've given them every return slip from Staples so they could proactively put a stop to any false charges but they haven't. I have continually called and emailed them but no one is willing to put a stop to what is going on with my account. By their unwillingness to get to the bottom of my issues they are being willingly incompetent and wrongfully collecting revenue that they haven't earned because the items were returned. Please note that I can't upload the backup because all the return receipts from Staples are causing the file to exceed the limit. I'm happy to email them to the BBB.
Business Response
Date: 11/06/2023
Hello *******,

I am Vishal from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your email regarding the orders placed on our website.

Upon reviewing I can see that our internal team has already reviewed this and below is the response from them :

"Thank you for bringing this to our attention. I wanted to call, but in respect to your time, I'm introducing myself via email instead.

First of all, I want to apologize for the unnecessary complications with your orders that you returned via staples. I would like to inform you that I have already processed a refund for the orders that displayed the returns that are being charged back. I've based it on the list you provided of products you had returned. Based on the list, there were 9 orders listed as not returned with chargebacks, and 3 of those orders were not yet refunded. I've made sure to process a refund for the 2, but only one can't be refunded due to the charge not reflecting.

As of now, I can see that a total of $75.2 is pending and is currently in the refund processing state. This refund will typically ************** 3-5 business days.

I'll continue to monitor these orders within a seven-day time frame to make sure that they will not generate another chargeback."

If you have any more information to share or any further assistance regarding this you can reply to the email sent on November 6, 2023 1:13 PM with subject 'A Message from ********** with Amazon.com Executive Customer Relations' and our team will review this further for you.

Thank you for your co-operation. Have a great rest of the day!

Regards,

Vishal
Amazon.com
*****************************
Customer Answer
Date: 11/07/2023

Complaint: 20827611

I am rejecting this response because: Amazon still hasn't given me the information I requested feel confident regarding my returns and false charges nor have they offered a goodwill gesture for causing a loyal customer 3 months of unnecessary hassle and trauma.

Sincerely,

***************************
Initial Complaint
Date:11/05/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Transaction date: 10/15, 11/5 Payment amount:$329.99, $526.11 Order number:111-7396813-3817031, 111-0448015-9439466 I purchased a motherboard on October 15, and the transaction was successful (the order number was 111-7396813-3817031). However, when I tried to log in to my account the next day to check the shipping progress, I found that my account had been closed. I later asked via email but couldn't get any reply.Later, on November 5, I created a new account and purchased a CPU. Shortly after the transaction was successful (the order number was 111-0448015-9439466), I received a letter stating that the order was canceled and the account was closed because I violated their terms of use several times. However, this account was newly created and there was no transaction record. This is how I violated the terms of use.Amazon has closed accounts twice without reason, making it impossible for people to buy the goods they need on it. I have never returned goods or engaged in any illegal behavior. I hope my accounts can be restored and I can be given the right to purchase goods equally.
Business Response
Date: 11/30/2023
Hello ***,

I'm Sahitya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry to hear about the trouble with your account.

Thank you for bringing this to my attention. I can certainly understand why this is distressing.

I've reviewed your account and see that our team has reinstated and an e-mail was sent to your registered e-mail address on November 26, 2023.

If you still have issues with your account, we're happy to help, but we need to verify some additional information before taking any actions. For account security purposes, this information needs to be verified either over the phone or through a chat with one of our agents. Please reach out to us via phone using the link below:

****************************************

Thank you for your understanding. Have a great rest of the day!

Regards,

Sahitya
Amazon.com

*****************************

Customer Answer
Date: 12/04/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*** ***********

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