Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,759 total complaints in the last 3 years.
21,523 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/06/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received a defective item from Amazon. I was shipped a replacement, and Amazon arranged for *** to pick up the original defective item (the return). That was picked up by *** on 9/1/23. Today, Amazon charged me for the replacement item, even though I shipped back the return. *** did not scan the item, and Amazon refuses to do anything to help me and is holding me financially responsible, because they claim they do not have the return. It seems that some combination of *** and Amazon are at fault, yet I am the one being made to pay. I spent almost 2 hours on the phone with Amazon today only to be told that they will not take any action to help me.
Business Response
Date: 11/07/2023
Hello *******,

I'm Najam from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.

Im sorry to learn about the returns process related to one of your orders. It is certainly not what we expect our customers to go through.

I have reviewed your complaint but, could not find details of the order.

I request you to please include the order number in your response to this email so we can check and assist you further.

I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,

Najam
Amazon.com
***********************************
Customer Answer
Date: 11/15/2023
I am unclear as to why this was closed due to "not providing clarification". I received the message from the business and IMMEDIATELY responded with the requested information. I've attached that response from me here as well.
Business Response
Date: 11/19/2023
Hello *******,

I'm Najam from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.

Thank you for writing to us and providing the order number (111-6379985-3831418). Upon checking, I see that this order number is invalid and does not bring up any orders on Amazon.

I request you to recheck the order number and respond to this email with a correct one.

We appreciate your patience and understanding.

I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,

Najam
Amazon.com
***********************************
Initial Complaint
Date:11/06/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I created this account a few years ago. Previously, I bought a few items on Amazon.com. A few days ago, I loaded a gift card into my account to buy a few items and it was successful. I continued to add gift cards. My account was locked. I provided everything like my driver's license, bank statement, and picture of the gift card I received, but Amazon still locked my account for no specific reason. They took that amount and I signed up for their Prime membership ( $14.99 )I request Amazon to reopen my ****************************** account and return the money to me.
Customer Answer
Date: 12/08/2023
Dear BBB,
Amazon has not contacted me and my account status is still locked. My money is still being held
Thank you.
Business Response
Date: 12/12/2023
Hello,

We have reinstated this customers buyer account. We sent an email to the customers registered email address on 12/12/2023 confirming account reinstatement.

Sincerely,
Amazon.com
Customer Answer
Date: 12/17/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************************
Initial Complaint
Date:11/06/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
To Whom It May ********* am writing to lodge a complaint against Amazon for an incorrect and unjust closure of my account **************************** as of November 5th. Following their request, I provided a credit card statement. However, Amazon erroneously determined the documentation as "submitted invalid credit" and proceeded to close my account.For clarity, my account is linked to two credit cards, ending in **** and ****. The payment was made with the card ending in ****, and the statement for the card ending in **** was submitted because the latter had not yet produced a statement on the billing date. This is a normal occurrence; nonetheless, Amazon hastily decided to close my account, threatening to close any new accounts I might create.This has caused significant inconvenience and distress, as I am being punished for an error on their part. Notably, a similar statement was previously accepted on October 8th, which substantiates my belief that the account closure is a mistake and a gross mismanagement.I urge the BBB to intervene and request that Amazon retracts their erroneous decision and reinstates my account. The customer service team involved should also be evaluated for this oversight.I appreciate your prompt attention to this matter and await a just resolution.Warm regards,MA ****
Business Response
Date: 11/16/2023
Hello,

We have reviewed the customers buyer account and require more information to complete our review.

We have requested the necessary information from the customer via email. We sent this request to their registered email address on 2023-11-16.

Sincerely,
********
Amazon.com
=================
Initial Complaint
Date:11/06/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On August 1st 2023, I saw an avertisement on Amazon.com for a 32 inch 4K resolution **** Predator Gaming Monitor. Seeing as this was a very good deal, I instantly made the purchase, in the next two weeks the item bounced around in the **** tracking system between Queens and Brooklyn. When I called the post office, the worker there tried to look for the package, but could not find it. Eventually the package was listed as delivered, but I do not have it, nor would it be able to fit into a mailbox. I am scared that Amazon will charge me back for the item as it is listed as delivered and they have claimed that they will not offer me a replacement item.
Business Response
Date: 11/07/2023
Hello,

I am ******** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry that you haven't received the order. I can see the issue is already reported to our team to get this checked for necessary action to avoid it in future.

The order you have provided was sold and fulfilled by a third party seller hence a replacement could not be issued. For seller fulfilled items, we do not have the replacement option hence the reason the team have processed the refund for you. Rest assured, you will not be charged back for this order as it was Never Received and refunded by Amazon.

Thank you for your understanding.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
***********************************
Initial Complaint
Date:11/06/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My Amazon account has been suspended for violations of Amazons seller code of conduct and Amazons review policies. I asked for reviews in a prohibited manner because I did not understand Amazons policies on these subjects. I didnt know it was against the rules to use my Prime account to purchase my own products and I wasnt aware I couldnt ask friends and family for reviews. Amazon claims they will allow me another opportunity to sell if I provide a valid plan of action, but Ive submitted several and Amazon is no longer responding to my appeals. Im being blatantly ignored. Please compel Amazon to look into this further and reactivate my account.
Business Response
Date: 12/12/2023
Hello,

We have reviewed the sellers account and we are unable to reinstate their selling privileges.

We are unable to provide information on our investigation methods.

Sincerely,
Amazon.com
Initial Complaint
Date:11/06/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered an used iPhone 14 from Amazon on September 13rd, 2023 for the amount of $867.91 (tax included). And I started the return process on September 18th, 2023 since the phone is no longer needed. Amazon confirmed that they recieved the return item on September 20th, 2023 and will process my refund up to 30 days. I made numerous calls to Amazon after October 20 seeking for my return. The latest estimated refund date was October 25th, 2023. And yet, I have seen any refund as of November 6th, 2023. Every time I called Amazon, the ** representatives always said, the refund will happen tomorrow or in next 3-5 business days. One time a rep said because the amount was more than $500, so it needs to be escalated to another team. But next time I called, the escalation threshold became $300. I felt that Amazon is using all kind of excuse not to refund my money even though they recieved the item more than 45 days ago. Essentially they are borrowing my money interest free. That is wrong! In addition to the immediate fully refund of $867.91, I am demanding 10% late fee every month they delay the return!
Business Response
Date: 11/09/2023
Hello,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We are sorry to hear that you didn't receive refund on a returned order.

Upon reviewing, I see that the refund has been issued on Wednesday, November 8, 2023 at 7:46 AM (PST)

Refund amount $867.91 to your Original payment method.

You can view details of the completed refund on your Amazon.com account:
**********************************************************************************

We look forward to seeing you again soon.

Regards,
*****
*****************************
Customer Answer
Date: 11/09/2023

Complaint: 20834177

I am rejecting this response because: Too late too little. Amazon is not doing enough to address my issue and it took way too long. On Monday 10/30, an Amazon rep told me that I should see the refund in 3 days and I informed the Amazon rep that "I will log a BBB complaint if I don't see the refund on Friday11/3". Then I communicated with an Amazon associate on 11/8 via their chat app. That was when Amazon actually and instantly issued the refund after I told him that I also logged a BBB complaint days ago.
I need a better and more detail explanation from Amazon why it took so long resolve my issues even after i made so many attempts. And they need to compensate me for all the time and effort I spent as I said in my original complaint.
In this particular incident, I felt that Amazon wants to delay the refund as long as they can or until they are forced too. This is exactly we need agency like BBB to supervise them.
Sincerely,

************
Initial Complaint
Date:11/06/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing this to bring light to the poor customer service I have received from ********************** after the recent deactivation of my seller account on July 17, 2023 without a clear reason beyond a vague reference.I did a deep dive into my account to identify any possible cause but was left unsure of the specific violation as I am a hands-on seller and ship orders directly from my home. After countless appeals, my account remains deactivated over 90 days later. Additionally, Amazon seller support has been impossible to reach as emails bounce back since my account is deactivated.I quit my full-time job just ********************************************************************* my amazon business. Therefore, this suspension has caused significant financial hardship as I have struggled to make ends meet without income from my seller account. After waiting the 90 days to become eligible for my funds disbursement, I went through Amazon's video verification process to confirm my identity and supply chain. The agent advised a response would come within 5-6 days, but the time has since passed with no response or update I submitted all requested documentation including my passport, drivers license, supplier invoices, bank statements, my lease agreement, and my business license information. As a seller since 2020 with all positive customer reviews, I truly enjoyed running my Amazon business and interacting with customers. However, with no answers or resolution, I am on the verge of homelessness due to the account suspension. I am begging Amazon to promptly resolve this issue and communicate clearly on next steps. The lack of response and clarity around my account deactivation has been professionally and personally devastating. I am begging and pleading with amazon to resolve this issue. I hope sharing my experience publicly will lead to a resolution and I hope this review will lead to much needed improvements in Amazon's seller account suspension and appeals process.
Business Response
Date: 11/09/2023
Hello,

We have completed the review of the seller account. We sent an email to the seller's registered email address on 11/07/2023 confirming that funds will be disbursed on the next settlement date.
Thank you,
Amazon.com
Customer Answer
Date: 11/09/2023

Complaint: 20834165

Hello,
I am rejecting this response due to it not addressing all issues at hand. While I greatly appreciate Amazon taking the time to thoroughly review my account and release my rightfully earned funds, this does not resolve the ongoing deactivation of my account. I humbly request your further assistance in reinstating my full seller privileges.

Based on the outcome of your investigation, it appears there were no violations or prohibited activities that necessitated the deactivation. I have upheld Amazon's terms of service with integrity since becoming a seller in 2020, taking pride in providing excellent service and value to my customers.

To reiterate, I have not knowingly engaged in any deceptive, fraudulent, illegal, or otherwise prohibited activities that would warrant suspension of my account. The successful release of my funds, in my view, confirms that Amazon's investigation found no such violations on my account.

I have maintained my seller account in good standing and have all positive customer reviews since 2020 with no issues prior to the sudden deactivation notice on July 17, 2023. I also have a healthy account health rate of 212 and my account health has always been healthy. The account suspension has unfairly deprived me of my sole source of income and caused significant financial hardship.

Given that your investigation surfaced no infractions to necessitate withholding my funds, I would like Amazon to reconsider reinstating my account so I can be given the opportunity to right mistakes and continue serving amazons customers. I submitted another appeal today for account reactivation and urgently await your response.

Selling on Amazon was a passion, not just a business to me and truly enjoyed it. Please advise next steps so I can resume serving  customers with integrity. I look forward to the prompt resolution of this matter. Thank you for your assistance !
Business Response
Date: 11/10/2023
Hello,

We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 11/09/2023.

Sincerely,
Amazon.com - Seller Performance Team
Customer Answer
Date: 11/13/2023

Complaint: 20834165

I am rejecting this response because I want to confirm that as of today, November 13th, I have supplied the additional information requested. I want to highlight that moving forward, I am committed to using FBA only. This is to ensure my account remains fully compliant with Amazon's policies.I am now awaiting your response on my latest appeal submission containing this information.

Thank you for your attention to this matter. I appreciate you working with me to resolve this issue.

Business Response
Date: 11/15/2023
Hello,

We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 11/14/2023.

Sincerely,
Amazon.com - Seller Performance Team
Customer Answer
Date: 11/16/2023

Complaint: 20834165

I am rejecting this response because I have made every effort to provide all requested information to get my account reinstated, to no avail.

Your recent email stated that to reactivate my account you need greater detail on evidence or examples that demonstrates that my account has complied with your policy.

The initial deactivation email on 07/17 outlined the deactivation in accordance with Section 3 of Amazon's Business Solutions Agreement, citing violations of Amazons Seller Policies, Seller Code of Conduct, and the Amazon Drop Shipping policy which very broad as there are many aspects of these polices. The email DID NOT request any SPECIFIC information.

Without specifics on which orders, ASINs, or policy aspects that were allegedly violated, it is impossible for me to submit relevant evidence of compliance. I have shipped over ***** orders and have been a seller for over three years on Amazon. Asking for vague  evidence and examples" that demonstrate compliance is unreasonable and sets me up to fail.

I am an ethical seller who depends on Amazon for my business. Being deactivated under vague pretenses without any concrete details on what I allegedly did wrong is incredibly damaging, both financially and reputationally.

Please provide the exact ASINs, order numbers, and policy specifics that were violated so I can supply the requested examples that demonstrate my compliance. Failure to do supports my complaint and shows that the violation ultimately has no basics and is inaccurate.  Keeping sellers in the dark about violations goes against Amazon's own principles of transparency. I have the right to understand the specific allegations against me. Broad references to unnamed policies do not allow me to appeal effectively.

I am eager to resolve this issue and reactivate my account but cannot do so without specifics on what violations occurred. I look forward to receiving the specific information I need to get my account reinstated swiftly.
Thank you for your time and consideration!
Business Response
Date: 11/20/2023
Hello,

We have reviewed this Sellers account and require more information to complete our review. We have requested the necessary information from the seller via email.

Thanks, Amazon.
Customer Answer
Date: 11/26/2023

Complaint: 20834165

I am rejecting this response because all information requested has already been provided.

Business Response
Date: 11/28/2023
Hello,

We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on November 28, 2023.

Thanks,
Amazon.com Seller Performance
Customer Answer
Date: 12/07/2023

Complaint: 20834165

I am rejecting this response because all information requested has already been provided.
Business Response
Date: 12/12/2023
Hello,

We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on December 12, 2023.

Thanks,
Amazon.com Seller Performance
Initial Complaint
Date:11/06/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a mattress from Amazon.com and shipped it back in accordance with their return policy. I have inquired about the return and was advised to continue and wait. Nobody that I spoke to could answer when the amount will be credited. I have always received credits quickly in the past. I dont k ow why this return is any different. The shipping details are below:UPS Tracking Number:1ZE749R09000072479 Status: Package delivered.Return Authorization Dx7Snpd6RRMA Destination:*****, **, ** Arrival: Nov 1, 2023
Business Response
Date: 11/10/2023
Hello *****,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We are sorry to hear about refund on returned item.

Upon reviewing, I see that the refund has been issued on Tuesday, November 7, 2023 at 12:47 PM (PST)
Refund amount $154.44 to your Original payment method.

You can view details of the completed refund on your Amazon.com account:
**********************************************************************************

We hope to see you again soon.

Regards,
*****
*****************************
Customer Answer
Date: 11/10/2023
Amazon is looking at a different return and not the one in question. I still did not receive the refund for $223.64. They are looking at a different purchase and return and not the one for the queen ******** that was shipped back. I still have not been credited the $223.64 after shipping the item back 10 days ago.
Business Response
Date: 11/20/2023

Hello *****,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for sharing Order ID

Upon reviewing, I see that the refund has been issued on Tuesday, November 14, 2023 at 2:43 PM (PST)
Refund amount $223.64 to your Original payment method.

You can view details of the completed refund on your Amazon.com account:
**********************************************************************************

We hope to see you again soon.

Best regards,
*****
Thank you.
Amazon.com
Initial Complaint
Date:11/06/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear Sirs,I am owner of the Atopdecals Amazon Store.On October 28, 2023, my Seller Account on ********************** was temporarily deactivated.On my Amazon ************* in placed note: To comply with the INFORM Consumers Act, Amazon needs to collect and verify information about your Selling on Amazon account.However, as you are aware, I have successfully completed all verifications on Amazon in accordance with INFORM Consumers Act.On October 28, 2023, I called Account Health Support and asked about the reasons for deactivation. Account Health Support stated that Amazon did not have any issues with my account and that my accounts deactivation could be some technical issue. The Account Health Support escalated my matter and asked me to wait till 30th October (Monday), but my account is still inactive. Due to this situation, I am UNABLE to FULFILL all orders from my customers through my Seller Account. I am deeply concerned that this may upset my customers and breach my obligations, potentially harming my customer relationships and Account Health Score.I firmly believe that other sellers on Amazon might have deliberately taken action to get rid of a competitor in sales. During this time of deactivation, my rating on Amazon could drop, customers have not received their goods, and I am unable to respond to their requests in a timely manner. Unfortunately, these fraudulent actions only benefit the fraudsters.Since the day of the deactivation, every day I try to resolve this issue and a lot of times contact Amazon Seller Support. Every time the operators apologise to me and say that this is just a technical mistake that would be resolved as matter of urgent.
Business Response
Date: 11/09/2023
Hello from Amazon.com,

Please advise the seller that we have forwarded the information about their issue to pout internal INFORM Act team.

They will research the issue and contact the seller as soon as they are finished or if any additional information is needed.

Thank you for your time.
Customer Answer
Date: 11/09/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
Date:11/06/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
on 10-05-2023 I ordered a pro lift T-5305(500lbs capacity ) cost ****** with tax ****** from amazon market place (MVP Direct-****************************************************************** ) It was delivered on 10-12-23on 10-13-23 I began to Assemble my unit and when finished my lawn mower did not fit this lift my tires they would roll on the lift and roll back off each time.0n 10-14-23 I started the process of return printed out the paper work, and on 10-16-2023. I drove to *** gave the paper work to them he then stated it would cost me ****** dollars to ship back to Amazon. I then stated this should be a free return back to amazon he said no you would pay the fee for shipping .on 10-16-2023 I called amazon at and spoke with a customer representative and told her about my shipping experience and that it should have been free shipping return oppose to me paying ****** dollars. she then reached out to the seller and stated the seller would be reaching out to me within 48hr by Email. I waited 72hr on 10-19-2023 I called and spoke with another customer representative he then stated hw would start a claim and that would take one week and that he would send me a Email with the claim number .that email never came. I called back on10-25-23. they stated my claim was Denied .now I have a unit I can not use or send back. Also when ever I call these numbers I receive a spam call while on the phone. please help me get my money back. the second customer representative did state that I would receive a refund only to be denied.
Business Response
Date: 12/20/2023
Hello,
Thank you for bringing this matter to our attention. We have investigated the details provided and reversed our decision.
We have credited customer with full refund of USD 229.38.
Sincerely,
Customer Answer
Date: 12/20/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************

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